NextLearning 2016Sweco – Grontmij – Be Ready For Change

70 : 20 : 10 in de praktijk, Top 10 VoordelenApril 19th, 2016Arie Huisman Be Ready For Change BVIwan Vossen Sweco

Introduction Sweco

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People People

Introduction video Sweco

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People People

• Filmpje (1,5 minuten)

http://youtu.be/l68kjt-_e00

Introduction Sweco

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People People

http://youtu.be/l68kjt-_e00

Projectleiding

Opgericht in 2006

Basis team 12 consultants

Netwerk organisatie

15+ jaar ervaring

Wij integreren mensen, processen en systemen

ERP Projecten

www.bereadyforchange.com

Be Ready for Change B.V.

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Improved operational controlDriving high profitability and reliability (OPEX)

Industry leading software for Project Managers

Reduced cost of ownershipFrom multiple systems to ONE integrated system

ONE CompanyAligned KPI’s and business processes

WHY a new ERP system? The Big Three

Routemap to win

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Client First

OPEX People

Pipeline

Management

Bid Decision

Management

Project Changes and

Additional Work

Project Budgeting and

Follow-up

Client Satisfaction

Surveys

Opportunity and tender phase Project delivery phase Post project phase

WHY? Improved Operational Control

WHY? Improved Operational Control

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Belgium Denmark Germany Netherlands Poland Sweden UK France Turkey

FinanceExact Globe,

Synergie

Oracle DKBespoke

Frango/Cognos

Unit4Agresso

Oracle NLPurching: InHouse

SharePointOnGuard

Apro

Oracle NLVisma PX,

Visma DCE,Mercur BI

BST Infor AnaëlDeloitte,

Office Suite

ProjectsPMOpro,

TEAMOracle DK,

CustomWiko

Oracle NL + InHouse:

MyProjects & RATO SharePoint forms

Oracle NL + InHouse:

MyProjectsVisma PX

BST +InHouse:Pipeline

InHouse: H4 Office Suite

CRM -InHouse: CRM

LotusNotesDelfi MS CRM SMART InHouse: CRM

InHouse:Connections

- -

HR HR Webworx Oracle DKExact,Delfi

Oracle NLTreams

Oracle NLVisma PX,

PaterSnowdrop Office Suite Office Suite

Payroll E-Blox Oracle DK Exact COBRA HRBAditro (Svensk

lön) Navision

Zadig Hypervision

Office Suite

8 different systems

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Belgium Denmark Germany Netherlands Poland Sweden UK France Turkey

FinanceExact Globe,

Synergie

Oracle DKBespoke

Frango/Cognos

Unit4Agresso

Oracle NLPurching: InHouse

SharePointOnGuard

Apro

Oracle NLVisma PX,

Visma DCE,Mercur BI

BST Infor AnaëlDeloitte,

Office Suite

ProjectsPMOpro,

TEAMOracle DK,

CustomWiko

Oracle NL + InHouse:

MyProjects & RATO SharePoint forms

Oracle NL + InHouse:

MyProjectsVisma PX

BST +InHouse:Pipeline

InHouse: H4 Office Suite

CRM -InHouse: CRM

LotusNotesDelfi MS CRM SMART InHouse: CRM

InHouse:Connections

- -

HR HR Webworx Oracle DKExact,Delfi

Oracle NLTreams

Oracle NLVisma PX,

PaterSnowdrop Office Suite Office Suite

Payroll E-Blox Oracle DK Exact COBRA HRBAditro (Svensk

lön) Navision

Zadig Hypervision

Office Suite

Maconomy + Business Intelligence

Common platform (SharePoint / Delfi)

HR system

Country layer (Invoice scanning, credit management)

WHY? Improved Operational Control

8 different systems

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INITIATE

PROJECT

DEFINE

SOLUTION

Implementation Stages

BUILD, TRAIN

AND TEST

ESTABLISH

PRODUCTION

PREPARE

ORGANISATION

GO-LIVE AND

CLOSE

Plan Activate Improve

Current State Transition State Future State

Case for

Change

Change

plan

Leadership track

Change

Execution

Organization Design track

Communication track

Workforce Transition track

Continuous Improvement

How to plan for the change

Be Ready For Change Approach

Successful implementation requires aligned, competent workforce

Training Strategy

Aware

Understand why, the big three

Willing

Sense of urgency, alignment

Able

Competent to use new processes

Change Philosophy

Time

Focus

Technical Installation

Selection

Technical Install

Extensions

Build

Infra-

structure

Test, Deploy, Stabilize

Process Design

Align Users

KPI’s

Realize Benefits

Leadership

Organization Design

Communication

Workforce transition

Continuous improvement

Plan

Business Integration

Go-live

Why is this difficult?

• How to introduce Maconomy ERP to 14.000 employees in different languages

• How do we achieve maximum productivity with the new system & processes

• How do we support introduction of changes to the system & processes after go-live

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• By keeping it simple for end-usersand only learn what you need to know

• By being innovative and provide learning & documentation in context, at the moment of need

• By supporting learning on the job, avoiding time in classrooms

Why is this difficult?

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How can we support employees best

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Level 4Live Helpdesk / Report Issue

Level 3Document search / short elearning

modules / work instructions

Level 2

Process help / in context / second line self help / process flows

Level 1

Solve directly / in context / first line self help / quick guides70%

20%

10%

0%

The best way to learn is solving

issues as part of your daily work.

Learning on the job.

That is what we need to support.

How can we support employees best

Learning on the job, avoid classroom training (70-20-10)

• 70% learning by doing (that is what we should support)

• 20% from colleagues and on-line (relevant material only)

• 10% from formal training (still important)

70% through exploration, trail and error, persistency, on the job

• This is where people learn the most, where we need to put our learning efforts

• What people need to know changes al the time, hence support changes

10% can be training, meetings, etc.

• More complex topics

• Important to get started, learn ‘how to fish’

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How can we support employees best

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Happy end-users

Learning the new ERP system, we need a performance support infrastructure

How can we support employees best

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Happy end-users

Learning the new ERP system, we need a performance support infrastructure

Limit time to competency through roll

based, on the job learning.

Keep learning after go-live

elearning & guides, job aids, etc.

How can we support employees best

Learn in context, at the moment of need, on the job

This requires that documentation and learning material:

- is embedded on the ERP solution

- is contextual for the user role

- is just enough to solve the (moment of) need

- more in depth material is available

To support this concept Sweco is using a performance support tool for ERP

- elearning (htm, pdf, word)

- quick reference guides (htm, pfd, word)

- learning by doing (performing task in live application)

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How can we support employees best

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50%

30%

15%

5%

Quick guides, job aids

eLearning modules

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50%

30%

15%

5%

EPSS Video

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50%

30%

15%

5%

Elearning module

resource planning for

project managers

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50%

30%

15%

5%

Elearning module

Step by step

in HTM format or

WORD / PDF

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1. Gebruikers worden eenvoudig, stap voor stap door een proces geleid

2. Bestaand materiaal (e-learning, procesbeschrijvingen, etc.) wordt

geïntegreerd

3. Verschillende leerstijlen van medewerkers worden ondersteund

4. De kwaliteit van werken gaat omhoog, gebruikers maken minder fouten

5. Klassikale trainingen worden beperkt of zelfs overbodig

6. Het leren en werken wordt voor een groot deel geïntegreerd

7. Het aantal vragen aan de helpdesk en collega’s wordt beperkt

8. De helpdesk en applicatiebeheer kan gemakkelijker en beter

ondersteunen

9. Analyses over het gebruik van materiaal levert nuttige informatie op

10.Zelf verbeteringen doorvoeren wordt eenvoudig

Top 10 advantages 70:20:10 & EPSS

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Dank voor uw aandacht

Vragen:

arie.huisman@bereadyforchange.com

wim.van-de-brug@tt-s.com

Iwan.vossen@sweco.nl