•NNEEXXTT GGEENNEERRAATTIIOONN ee--TTIICCKKEETTIINNGG ((NNGGeeTT)) SSYYSSTTEEMM Engineering Innovations

Multilayered Performance optimized Systemdeployment Architecture-Resilient & Horizontallyscalable

In-house open standards based high performanceapplication software

Optimized integration with PRS (PassengerReservation System)

Multilevel Cyber security measures coveringnetwork, compute & application layer

Performance optimized on end to end basis frominternet on one hand to PRS system at other end.

Application designed and developed as per openstandards

Use of In-memory Data Grid (Cache solution)efficiently to achieve ultra-low response time.

Database deployed to achieve high availability & highperformance.

Optimized integration with back-end PRS systemo Introduced parallelism for

communication between NGET and PRSsystem creating multiples applicationchannels.

o Multiplex related enquiries into singletransaction to decrease roundtripcommunications between the twosystems.

Next Generation E-ticketing System (www.irctc.co.in) is a mission critical G2C service. The system, designed, developed, implemented &maintained by CRIS, provides e-reservation service to Indian Rail users through Internet all over the country. NGeT system has adopted a multi-layer modular architecture and state-of-the-art technology so as to meet the present day transactional load and expectations of the rail users. Raile-ticketing being a mission critical 24x7 service, NGeT implementation had to be done without causing any disruption to the existing service.Therefore, migration from the old system to NGeT was staggered in multiple phases. The work commenced in the year 2014 and has completed inDecember, 2016.

NGET Rollout Progression – Major Milestones Next Generation E-Ticketing (NGET) system launched by

honourable Minister of Railway on 13th August, 2014 with e-ticketfacility for normal users only.

NGET application has been designed to provide user friendlyinterface for visually impaired users. Visually impaired user canbook there tickets simply by using keyboard (without usingmouse). User may login to NGET through OTP. This feature wasrolled-out on 14th Jan, 2015.

NGET has implemented the facility of booking of e-tickets forDivyang passengers on their concessional passes. Earlier thefacility to book tickets on their passes was available only at thereservation counters. This feature was rolled-out on 2nd Feb,2015.

Bi-lingual e-ticketing website i.e. in Hindi and English. Thisfunctionality was launched by honourable Minister of Railway on8th July, 2015.

Capacity of NGET was enhanced in July, 2015 for PRS integrationlayer

Facility to Defence Personnel to book Railway PRS Tickets: NGEThas provided web services to Ministry of defence for integrationof their Booking system with Indian Railways. This feature wasrolled-out on 12th Aug, 2015.

Feature of highlighting trains basis on train types (Rajdhani,Shatabdi, Suvidha, Special Tatkal) 2nd Sep, 2015.

Enhanced User friendliness Feature to pick journey list & passenger list Feature to filter the list of trains Feature to sort train list of train arrival time, distance

or journey time Retaining the availability status of last seven searched

trains Flexi date search: List of all train running between

given source & destination including non-daily runningtrain irrespective of the inputted journey date.

Confirm Availability in alternate trains for the sameclass: This option displays availability in other trains ifconfirm seat not available in selected train/class. Onsingle click user may check confirm availability in alltrains of particular class between given source &destination.

Confirm Availability in alternate classes for the sametrain: This option displays availability in other classes ofselected train on single click.

Feature of highlighting trains basis on train types(Rajdhani, Shatabdi, Suvidha, Special Tatkal)

DesignConsiderations High performance andseamless access even at peakload time High availability andbusiness continuity Scalability to cater to futuregrowth Security to prevent fraudsand unauthorized access User friendliness Agility to cater to businessrule changes .

Preferred bank functionality: NGET has provided the facility foruser to save his/her preferred bank list (payment options). Theuser can add up to 6 Banks in their preferred bank list. Thisfeature was rolled-out on 10th Sep, 2015

Functionality of booking e-ticket for vacant berths available afterthe charting has also been provided to end users. Thisfunctionality was earlier available on the reservation countersonly. This feature was rolled-out on 5th Oct, 2015.

Integration with agents like internet café, B2C and B2B to increasethe accessibility of the NGET system.

Passenger who has booked e-tickets can change his Boardingstation online before the scheduled departure of the trainthrough NGET. This feature was rolled-out on 5th Feb, 2016.

Functionality of e-ticket booking facility (through NGET) foraccredited journalists on their concessional passes, inauguratedby honourable Minister of Railway on 3rd Mar, 2016

Feature of allowing cancellation of confirmed reservation centreticket through NGET website has been inaugurated by honourableMinister of Railway on 29th April, 2016. The facility was extendedto allow cancellation of partial confirm/partial waitlist and fullwaitlist tickets and was inaugurated by Honourable Minister ofRailway on 25th May, 2016. Passengers can now cancel traintickets booked at counters through NGET and claim refund for thesame.

Facility to book train tickets on Indian Railways with anyinternational credit and debit card. This facility was inauguratedby honourable Minister of Railway on 29th April, 2016 to increaseinternational accessibility.

Feature of Travel Insurance to passengers booking through NGETsystem. This feature was rolled-out on 1st Sep, 2016.

To enhance the user experience and to further increase the userbase, a new Android based mobile app for PRS booking has beendeveloped to provide the power of Next Generation E-ticketingSystem to mobile users like High Performance & Uptime andEnhanced Security. The beta version of this mobile app waslaunched on 20th Dec, 2016 which has been subsequentlyreleased for users.

Scheme of Frequent Traveller (SOFT) has been implemented onNGET system to provide the benefits to frequent travellingpassengers.

•NNEEXXTT GGEENNEERRAATTIIOONN ee--TTIICCKKEETTIINNGG ((NNGGeeTT)) SSYYSSTTEEMM Engineering Innovations

Multilayered Performance optimized Systemdeployment Architecture-Resilient & Horizontallyscalable

In-house open standards based high performanceapplication software

Optimized integration with PRS (PassengerReservation System)

Multilevel Cyber security measures coveringnetwork, compute & application layer

Performance optimized on end to end basis frominternet on one hand to PRS system at other end.

Application designed and developed as per openstandards

Use of In-memory Data Grid (Cache solution)efficiently to achieve ultra-low response time.

Database deployed to achieve high availability & highperformance.

Optimized integration with back-end PRS systemo Introduced parallelism for

communication between NGET and PRSsystem creating multiples applicationchannels.

o Multiplex related enquiries into singletransaction to decrease roundtripcommunications between the twosystems.

Next Generation E-ticketing System (www.irctc.co.in) is a mission critical G2C service. The system, designed, developed, implemented &maintained by CRIS, provides e-reservation service to Indian Rail users through Internet all over the country. NGeT system has adopted a multi-layer modular architecture and state-of-the-art technology so as to meet the present day transactional load and expectations of the rail users. Raile-ticketing being a mission critical 24x7 service, NGeT implementation had to be done without causing any disruption to the existing service.Therefore, migration from the old system to NGeT was staggered in multiple phases. The work commenced in the year 2014 and has completed inDecember, 2016.

NGET Rollout Progression – Major Milestones Next Generation E-Ticketing (NGET) system launched by

honourable Minister of Railway on 13th August, 2014 with e-ticketfacility for normal users only.

NGET application has been designed to provide user friendlyinterface for visually impaired users. Visually impaired user canbook there tickets simply by using keyboard (without usingmouse). User may login to NGET through OTP. This feature wasrolled-out on 14th Jan, 2015.

NGET has implemented the facility of booking of e-tickets forDivyang passengers on their concessional passes. Earlier thefacility to book tickets on their passes was available only at thereservation counters. This feature was rolled-out on 2nd Feb,2015.

Bi-lingual e-ticketing website i.e. in Hindi and English. Thisfunctionality was launched by honourable Minister of Railway on8th July, 2015.

Capacity of NGET was enhanced in July, 2015 for PRS integrationlayer

Facility to Defence Personnel to book Railway PRS Tickets: NGEThas provided web services to Ministry of defence for integrationof their Booking system with Indian Railways. This feature wasrolled-out on 12th Aug, 2015.

Feature of highlighting trains basis on train types (Rajdhani,Shatabdi, Suvidha, Special Tatkal) 2nd Sep, 2015.

Enhanced User friendliness Feature to pick journey list & passenger list Feature to filter the list of trains Feature to sort train list of train arrival time, distance

or journey time Retaining the availability status of last seven searched

trains Flexi date search: List of all train running between

given source & destination including non-daily runningtrain irrespective of the inputted journey date.

Confirm Availability in alternate trains for the sameclass: This option displays availability in other trains ifconfirm seat not available in selected train/class. Onsingle click user may check confirm availability in alltrains of particular class between given source &destination.

Confirm Availability in alternate classes for the sametrain: This option displays availability in other classes ofselected train on single click.

Feature of highlighting trains basis on train types(Rajdhani, Shatabdi, Suvidha, Special Tatkal)

DesignConsiderations High performance andseamless access even at peakload time High availability andbusiness continuity Scalability to cater to futuregrowth Security to prevent fraudsand unauthorized access User friendliness Agility to cater to businessrule changes .

Preferred bank functionality: NGET has provided the facility foruser to save his/her preferred bank list (payment options). Theuser can add up to 6 Banks in their preferred bank list. Thisfeature was rolled-out on 10th Sep, 2015

Functionality of booking e-ticket for vacant berths available afterthe charting has also been provided to end users. Thisfunctionality was earlier available on the reservation countersonly. This feature was rolled-out on 5th Oct, 2015.

Integration with agents like internet café, B2C and B2B to increasethe accessibility of the NGET system.

Passenger who has booked e-tickets can change his Boardingstation online before the scheduled departure of the trainthrough NGET. This feature was rolled-out on 5th Feb, 2016.

Functionality of e-ticket booking facility (through NGET) foraccredited journalists on their concessional passes, inauguratedby honourable Minister of Railway on 3rd Mar, 2016

Feature of allowing cancellation of confirmed reservation centreticket through NGET website has been inaugurated by honourableMinister of Railway on 29th April, 2016. The facility was extendedto allow cancellation of partial confirm/partial waitlist and fullwaitlist tickets and was inaugurated by Honourable Minister ofRailway on 25th May, 2016. Passengers can now cancel traintickets booked at counters through NGET and claim refund for thesame.

Facility to book train tickets on Indian Railways with anyinternational credit and debit card. This facility was inauguratedby honourable Minister of Railway on 29th April, 2016 to increaseinternational accessibility.

Feature of Travel Insurance to passengers booking through NGETsystem. This feature was rolled-out on 1st Sep, 2016.

To enhance the user experience and to further increase the userbase, a new Android based mobile app for PRS booking has beendeveloped to provide the power of Next Generation E-ticketingSystem to mobile users like High Performance & Uptime andEnhanced Security. The beta version of this mobile app waslaunched on 20th Dec, 2016 which has been subsequentlyreleased for users.

Scheme of Frequent Traveller (SOFT) has been implemented onNGET system to provide the benefits to frequent travellingpassengers.

•NNEEXXTT GGEENNEERRAATTIIOONN ee--TTIICCKKEETTIINNGG ((NNGGeeTT)) SSYYSSTTEEMM Engineering Innovations

Multilayered Performance optimized Systemdeployment Architecture-Resilient & Horizontallyscalable

In-house open standards based high performanceapplication software

Optimized integration with PRS (PassengerReservation System)

Multilevel Cyber security measures coveringnetwork, compute & application layer

Performance optimized on end to end basis frominternet on one hand to PRS system at other end.

Application designed and developed as per openstandards

Use of In-memory Data Grid (Cache solution)efficiently to achieve ultra-low response time.

Database deployed to achieve high availability & highperformance.

Optimized integration with back-end PRS systemo Introduced parallelism for

communication between NGET and PRSsystem creating multiples applicationchannels.

o Multiplex related enquiries into singletransaction to decrease roundtripcommunications between the twosystems.

Next Generation E-ticketing System (www.irctc.co.in) is a mission critical G2C service. The system, designed, developed, implemented &maintained by CRIS, provides e-reservation service to Indian Rail users through Internet all over the country. NGeT system has adopted a multi-layer modular architecture and state-of-the-art technology so as to meet the present day transactional load and expectations of the rail users. Raile-ticketing being a mission critical 24x7 service, NGeT implementation had to be done without causing any disruption to the existing service.Therefore, migration from the old system to NGeT was staggered in multiple phases. The work commenced in the year 2014 and has completed inDecember, 2016.

NGET Rollout Progression – Major Milestones Next Generation E-Ticketing (NGET) system launched by

honourable Minister of Railway on 13th August, 2014 with e-ticketfacility for normal users only.

NGET application has been designed to provide user friendlyinterface for visually impaired users. Visually impaired user canbook there tickets simply by using keyboard (without usingmouse). User may login to NGET through OTP. This feature wasrolled-out on 14th Jan, 2015.

NGET has implemented the facility of booking of e-tickets forDivyang passengers on their concessional passes. Earlier thefacility to book tickets on their passes was available only at thereservation counters. This feature was rolled-out on 2nd Feb,2015.

Bi-lingual e-ticketing website i.e. in Hindi and English. Thisfunctionality was launched by honourable Minister of Railway on8th July, 2015.

Capacity of NGET was enhanced in July, 2015 for PRS integrationlayer

Facility to Defence Personnel to book Railway PRS Tickets: NGEThas provided web services to Ministry of defence for integrationof their Booking system with Indian Railways. This feature wasrolled-out on 12th Aug, 2015.

Feature of highlighting trains basis on train types (Rajdhani,Shatabdi, Suvidha, Special Tatkal) 2nd Sep, 2015.

Enhanced User friendliness Feature to pick journey list & passenger list Feature to filter the list of trains Feature to sort train list of train arrival time, distance

or journey time Retaining the availability status of last seven searched

trains Flexi date search: List of all train running between

given source & destination including non-daily runningtrain irrespective of the inputted journey date.

Confirm Availability in alternate trains for the sameclass: This option displays availability in other trains ifconfirm seat not available in selected train/class. Onsingle click user may check confirm availability in alltrains of particular class between given source &destination.

Confirm Availability in alternate classes for the sametrain: This option displays availability in other classes ofselected train on single click.

Feature of highlighting trains basis on train types(Rajdhani, Shatabdi, Suvidha, Special Tatkal)

DesignConsiderations High performance andseamless access even at peakload time High availability andbusiness continuity Scalability to cater to futuregrowth Security to prevent fraudsand unauthorized access User friendliness Agility to cater to businessrule changes .

Preferred bank functionality: NGET has provided the facility foruser to save his/her preferred bank list (payment options). Theuser can add up to 6 Banks in their preferred bank list. Thisfeature was rolled-out on 10th Sep, 2015

Functionality of booking e-ticket for vacant berths available afterthe charting has also been provided to end users. Thisfunctionality was earlier available on the reservation countersonly. This feature was rolled-out on 5th Oct, 2015.

Integration with agents like internet café, B2C and B2B to increasethe accessibility of the NGET system.

Passenger who has booked e-tickets can change his Boardingstation online before the scheduled departure of the trainthrough NGET. This feature was rolled-out on 5th Feb, 2016.

Functionality of e-ticket booking facility (through NGET) foraccredited journalists on their concessional passes, inauguratedby honourable Minister of Railway on 3rd Mar, 2016

Feature of allowing cancellation of confirmed reservation centreticket through NGET website has been inaugurated by honourableMinister of Railway on 29th April, 2016. The facility was extendedto allow cancellation of partial confirm/partial waitlist and fullwaitlist tickets and was inaugurated by Honourable Minister ofRailway on 25th May, 2016. Passengers can now cancel traintickets booked at counters through NGET and claim refund for thesame.

Facility to book train tickets on Indian Railways with anyinternational credit and debit card. This facility was inauguratedby honourable Minister of Railway on 29th April, 2016 to increaseinternational accessibility.

Feature of Travel Insurance to passengers booking through NGETsystem. This feature was rolled-out on 1st Sep, 2016.

To enhance the user experience and to further increase the userbase, a new Android based mobile app for PRS booking has beendeveloped to provide the power of Next Generation E-ticketingSystem to mobile users like High Performance & Uptime andEnhanced Security. The beta version of this mobile app waslaunched on 20th Dec, 2016 which has been subsequentlyreleased for users.

Scheme of Frequent Traveller (SOFT) has been implemented onNGET system to provide the benefits to frequent travellingpassengers.

•NNEEXXTT GGEENNEERRAATTIIOONN ee--TTIICCKKEETTIINNGG ((NNGGeeTT)) SSYYSSTTEEMM Engineering Innovations

Multilayered Performance optimized Systemdeployment Architecture-Resilient & Horizontallyscalable

In-house open standards based high performanceapplication software

Optimized integration with PRS (PassengerReservation System)

Multilevel Cyber security measures coveringnetwork, compute & application layer

Performance optimized on end to end basis frominternet on one hand to PRS system at other end.

Application designed and developed as per openstandards

Use of In-memory Data Grid (Cache solution)efficiently to achieve ultra-low response time.

Database deployed to achieve high availability & highperformance.

Optimized integration with back-end PRS systemo Introduced parallelism for

communication between NGET and PRSsystem creating multiples applicationchannels.

o Multiplex related enquiries into singletransaction to decrease roundtripcommunications between the twosystems.

Next Generation E-ticketing System (www.irctc.co.in) is a mission critical G2C service. The system, designed, developed, implemented &maintained by CRIS, provides e-reservation service to Indian Rail users through Internet all over the country. NGeT system has adopted a multi-layer modular architecture and state-of-the-art technology so as to meet the present day transactional load and expectations of the rail users. Raile-ticketing being a mission critical 24x7 service, NGeT implementation had to be done without causing any disruption to the existing service.Therefore, migration from the old system to NGeT was staggered in multiple phases. The work commenced in the year 2014 and has completed inDecember, 2016.

NGET Rollout Progression – Major Milestones Next Generation E-Ticketing (NGET) system launched by

honourable Minister of Railway on 13th August, 2014 with e-ticketfacility for normal users only.

NGET application has been designed to provide user friendlyinterface for visually impaired users. Visually impaired user canbook there tickets simply by using keyboard (without usingmouse). User may login to NGET through OTP. This feature wasrolled-out on 14th Jan, 2015.

NGET has implemented the facility of booking of e-tickets forDivyang passengers on their concessional passes. Earlier thefacility to book tickets on their passes was available only at thereservation counters. This feature was rolled-out on 2nd Feb,2015.

Bi-lingual e-ticketing website i.e. in Hindi and English. Thisfunctionality was launched by honourable Minister of Railway on8th July, 2015.

Capacity of NGET was enhanced in July, 2015 for PRS integrationlayer

Facility to Defence Personnel to book Railway PRS Tickets: NGEThas provided web services to Ministry of defence for integrationof their Booking system with Indian Railways. This feature wasrolled-out on 12th Aug, 2015.

Feature of highlighting trains basis on train types (Rajdhani,Shatabdi, Suvidha, Special Tatkal) 2nd Sep, 2015.

Enhanced User friendliness Feature to pick journey list & passenger list Feature to filter the list of trains Feature to sort train list of train arrival time, distance

or journey time Retaining the availability status of last seven searched

trains Flexi date search: List of all train running between

given source & destination including non-daily runningtrain irrespective of the inputted journey date.

Confirm Availability in alternate trains for the sameclass: This option displays availability in other trains ifconfirm seat not available in selected train/class. Onsingle click user may check confirm availability in alltrains of particular class between given source &destination.

Confirm Availability in alternate classes for the sametrain: This option displays availability in other classes ofselected train on single click.

Feature of highlighting trains basis on train types(Rajdhani, Shatabdi, Suvidha, Special Tatkal)

DesignConsiderations High performance andseamless access even at peakload time High availability andbusiness continuity Scalability to cater to futuregrowth Security to prevent fraudsand unauthorized access User friendliness Agility to cater to businessrule changes .

Preferred bank functionality: NGET has provided the facility foruser to save his/her preferred bank list (payment options). Theuser can add up to 6 Banks in their preferred bank list. Thisfeature was rolled-out on 10th Sep, 2015

Functionality of booking e-ticket for vacant berths available afterthe charting has also been provided to end users. Thisfunctionality was earlier available on the reservation countersonly. This feature was rolled-out on 5th Oct, 2015.

Integration with agents like internet café, B2C and B2B to increasethe accessibility of the NGET system.

Passenger who has booked e-tickets can change his Boardingstation online before the scheduled departure of the trainthrough NGET. This feature was rolled-out on 5th Feb, 2016.

Functionality of e-ticket booking facility (through NGET) foraccredited journalists on their concessional passes, inauguratedby honourable Minister of Railway on 3rd Mar, 2016

Feature of allowing cancellation of confirmed reservation centreticket through NGET website has been inaugurated by honourableMinister of Railway on 29th April, 2016. The facility was extendedto allow cancellation of partial confirm/partial waitlist and fullwaitlist tickets and was inaugurated by Honourable Minister ofRailway on 25th May, 2016. Passengers can now cancel traintickets booked at counters through NGET and claim refund for thesame.

Facility to book train tickets on Indian Railways with anyinternational credit and debit card. This facility was inauguratedby honourable Minister of Railway on 29th April, 2016 to increaseinternational accessibility.

Feature of Travel Insurance to passengers booking through NGETsystem. This feature was rolled-out on 1st Sep, 2016.

To enhance the user experience and to further increase the userbase, a new Android based mobile app for PRS booking has beendeveloped to provide the power of Next Generation E-ticketingSystem to mobile users like High Performance & Uptime andEnhanced Security. The beta version of this mobile app waslaunched on 20th Dec, 2016 which has been subsequentlyreleased for users.

Scheme of Frequent Traveller (SOFT) has been implemented onNGET system to provide the benefits to frequent travellingpassengers.

•NNEEXXTT GGEENNEERRAATTIIOONN ee--TTIICCKKEETTIINNGG ((NNGGeeTT)) SSYYSSTTEEMM Engineering Innovations

Multilayered Performance optimized Systemdeployment Architecture-Resilient & Horizontallyscalable

In-house open standards based high performanceapplication software

Optimized integration with PRS (PassengerReservation System)

Multilevel Cyber security measures coveringnetwork, compute & application layer

Performance optimized on end to end basis frominternet on one hand to PRS system at other end.

Application designed and developed as per openstandards

Use of In-memory Data Grid (Cache solution)efficiently to achieve ultra-low response time.

Database deployed to achieve high availability & highperformance.

Optimized integration with back-end PRS systemo Introduced parallelism for

communication between NGET and PRSsystem creating multiples applicationchannels.

o Multiplex related enquiries into singletransaction to decrease roundtripcommunications between the twosystems.

Next Generation E-ticketing System (www.irctc.co.in) is a mission critical G2C service. The system, designed, developed, implemented &maintained by CRIS, provides e-reservation service to Indian Rail users through Internet all over the country. NGeT system has adopted a multi-layer modular architecture and state-of-the-art technology so as to meet the present day transactional load and expectations of the rail users. Raile-ticketing being a mission critical 24x7 service, NGeT implementation had to be done without causing any disruption to the existing service.Therefore, migration from the old system to NGeT was staggered in multiple phases. The work commenced in the year 2014 and has completed inDecember, 2016.

NGET Rollout Progression – Major Milestones Next Generation E-Ticketing (NGET) system launched by

honourable Minister of Railway on 13th August, 2014 with e-ticketfacility for normal users only.

NGET application has been designed to provide user friendlyinterface for visually impaired users. Visually impaired user canbook there tickets simply by using keyboard (without usingmouse). User may login to NGET through OTP. This feature wasrolled-out on 14th Jan, 2015.

NGET has implemented the facility of booking of e-tickets forDivyang passengers on their concessional passes. Earlier thefacility to book tickets on their passes was available only at thereservation counters. This feature was rolled-out on 2nd Feb,2015.

Bi-lingual e-ticketing website i.e. in Hindi and English. Thisfunctionality was launched by honourable Minister of Railway on8th July, 2015.

Capacity of NGET was enhanced in July, 2015 for PRS integrationlayer

Facility to Defence Personnel to book Railway PRS Tickets: NGEThas provided web services to Ministry of defence for integrationof their Booking system with Indian Railways. This feature wasrolled-out on 12th Aug, 2015.

Feature of highlighting trains basis on train types (Rajdhani,Shatabdi, Suvidha, Special Tatkal) 2nd Sep, 2015.

Enhanced User friendliness Feature to pick journey list & passenger list Feature to filter the list of trains Feature to sort train list of train arrival time, distance

or journey time Retaining the availability status of last seven searched

trains Flexi date search: List of all train running between

given source & destination including non-daily runningtrain irrespective of the inputted journey date.

Confirm Availability in alternate trains for the sameclass: This option displays availability in other trains ifconfirm seat not available in selected train/class. Onsingle click user may check confirm availability in alltrains of particular class between given source &destination.

Confirm Availability in alternate classes for the sametrain: This option displays availability in other classes ofselected train on single click.

Feature of highlighting trains basis on train types(Rajdhani, Shatabdi, Suvidha, Special Tatkal)

DesignConsiderations High performance andseamless access even at peakload time High availability andbusiness continuity Scalability to cater to futuregrowth Security to prevent fraudsand unauthorized access User friendliness Agility to cater to businessrule changes .

Preferred bank functionality: NGET has provided the facility foruser to save his/her preferred bank list (payment options). Theuser can add up to 6 Banks in their preferred bank list. Thisfeature was rolled-out on 10th Sep, 2015

Functionality of booking e-ticket for vacant berths available afterthe charting has also been provided to end users. Thisfunctionality was earlier available on the reservation countersonly. This feature was rolled-out on 5th Oct, 2015.

Integration with agents like internet café, B2C and B2B to increasethe accessibility of the NGET system.

Passenger who has booked e-tickets can change his Boardingstation online before the scheduled departure of the trainthrough NGET. This feature was rolled-out on 5th Feb, 2016.

Functionality of e-ticket booking facility (through NGET) foraccredited journalists on their concessional passes, inauguratedby honourable Minister of Railway on 3rd Mar, 2016

Feature of allowing cancellation of confirmed reservation centreticket through NGET website has been inaugurated by honourableMinister of Railway on 29th April, 2016. The facility was extendedto allow cancellation of partial confirm/partial waitlist and fullwaitlist tickets and was inaugurated by Honourable Minister ofRailway on 25th May, 2016. Passengers can now cancel traintickets booked at counters through NGET and claim refund for thesame.

Facility to book train tickets on Indian Railways with anyinternational credit and debit card. This facility was inauguratedby honourable Minister of Railway on 29th April, 2016 to increaseinternational accessibility.

Feature of Travel Insurance to passengers booking through NGETsystem. This feature was rolled-out on 1st Sep, 2016.

To enhance the user experience and to further increase the userbase, a new Android based mobile app for PRS booking has beendeveloped to provide the power of Next Generation E-ticketingSystem to mobile users like High Performance & Uptime andEnhanced Security. The beta version of this mobile app waslaunched on 20th Dec, 2016 which has been subsequentlyreleased for users.

Scheme of Frequent Traveller (SOFT) has been implemented onNGET system to provide the benefits to frequent travellingpassengers.

•NNEEXXTT GGEENNEERRAATTIIOONN ee--TTIICCKKEETTIINNGG ((NNGGeeTT)) SSYYSSTTEEMM Engineering Innovations

Multilayered Performance optimized Systemdeployment Architecture-Resilient & Horizontallyscalable

In-house open standards based high performanceapplication software

Optimized integration with PRS (PassengerReservation System)

Multilevel Cyber security measures coveringnetwork, compute & application layer

Performance optimized on end to end basis frominternet on one hand to PRS system at other end.

Application designed and developed as per openstandards

Use of In-memory Data Grid (Cache solution)efficiently to achieve ultra-low response time.

Database deployed to achieve high availability & highperformance.

Optimized integration with back-end PRS systemo Introduced parallelism for

communication between NGET and PRSsystem creating multiples applicationchannels.

o Multiplex related enquiries into singletransaction to decrease roundtripcommunications between the twosystems.

Next Generation E-ticketing System (www.irctc.co.in) is a mission critical G2C service. The system, designed, developed, implemented &maintained by CRIS, provides e-reservation service to Indian Rail users through Internet all over the country. NGeT system has adopted a multi-layer modular architecture and state-of-the-art technology so as to meet the present day transactional load and expectations of the rail users. Raile-ticketing being a mission critical 24x7 service, NGeT implementation had to be done without causing any disruption to the existing service.Therefore, migration from the old system to NGeT was staggered in multiple phases. The work commenced in the year 2014 and has completed inDecember, 2016.

NGET Rollout Progression – Major Milestones Next Generation E-Ticketing (NGET) system launched by

honourable Minister of Railway on 13th August, 2014 with e-ticketfacility for normal users only.

NGET application has been designed to provide user friendlyinterface for visually impaired users. Visually impaired user canbook there tickets simply by using keyboard (without usingmouse). User may login to NGET through OTP. This feature wasrolled-out on 14th Jan, 2015.

NGET has implemented the facility of booking of e-tickets forDivyang passengers on their concessional passes. Earlier thefacility to book tickets on their passes was available only at thereservation counters. This feature was rolled-out on 2nd Feb,2015.

Bi-lingual e-ticketing website i.e. in Hindi and English. Thisfunctionality was launched by honourable Minister of Railway on8th July, 2015.

Capacity of NGET was enhanced in July, 2015 for PRS integrationlayer

Facility to Defence Personnel to book Railway PRS Tickets: NGEThas provided web services to Ministry of defence for integrationof their Booking system with Indian Railways. This feature wasrolled-out on 12th Aug, 2015.

Feature of highlighting trains basis on train types (Rajdhani,Shatabdi, Suvidha, Special Tatkal) 2nd Sep, 2015.

Enhanced User friendliness Feature to pick journey list & passenger list Feature to filter the list of trains Feature to sort train list of train arrival time, distance

or journey time Retaining the availability status of last seven searched

trains Flexi date search: List of all train running between

given source & destination including non-daily runningtrain irrespective of the inputted journey date.

Confirm Availability in alternate trains for the sameclass: This option displays availability in other trains ifconfirm seat not available in selected train/class. Onsingle click user may check confirm availability in alltrains of particular class between given source &destination.

Confirm Availability in alternate classes for the sametrain: This option displays availability in other classes ofselected train on single click.

Feature of highlighting trains basis on train types(Rajdhani, Shatabdi, Suvidha, Special Tatkal)

DesignConsiderations High performance andseamless access even at peakload time High availability andbusiness continuity Scalability to cater to futuregrowth Security to prevent fraudsand unauthorized access User friendliness Agility to cater to businessrule changes .

Preferred bank functionality: NGET has provided the facility foruser to save his/her preferred bank list (payment options). Theuser can add up to 6 Banks in their preferred bank list. Thisfeature was rolled-out on 10th Sep, 2015

Functionality of booking e-ticket for vacant berths available afterthe charting has also been provided to end users. Thisfunctionality was earlier available on the reservation countersonly. This feature was rolled-out on 5th Oct, 2015.

Integration with agents like internet café, B2C and B2B to increasethe accessibility of the NGET system.

Passenger who has booked e-tickets can change his Boardingstation online before the scheduled departure of the trainthrough NGET. This feature was rolled-out on 5th Feb, 2016.

Functionality of e-ticket booking facility (through NGET) foraccredited journalists on their concessional passes, inauguratedby honourable Minister of Railway on 3rd Mar, 2016

Feature of allowing cancellation of confirmed reservation centreticket through NGET website has been inaugurated by honourableMinister of Railway on 29th April, 2016. The facility was extendedto allow cancellation of partial confirm/partial waitlist and fullwaitlist tickets and was inaugurated by Honourable Minister ofRailway on 25th May, 2016. Passengers can now cancel traintickets booked at counters through NGET and claim refund for thesame.

Facility to book train tickets on Indian Railways with anyinternational credit and debit card. This facility was inauguratedby honourable Minister of Railway on 29th April, 2016 to increaseinternational accessibility.

Feature of Travel Insurance to passengers booking through NGETsystem. This feature was rolled-out on 1st Sep, 2016.

To enhance the user experience and to further increase the userbase, a new Android based mobile app for PRS booking has beendeveloped to provide the power of Next Generation E-ticketingSystem to mobile users like High Performance & Uptime andEnhanced Security. The beta version of this mobile app waslaunched on 20th Dec, 2016 which has been subsequentlyreleased for users.

Scheme of Frequent Traveller (SOFT) has been implemented onNGET system to provide the benefits to frequent travellingpassengers.