NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.
-
Upload
jack-grady -
Category
Documents
-
view
223 -
download
3
Transcript of NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.
![Page 1: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/1.jpg)
NewYork-Presbyterian Hospital:NewYork-Presbyterian Hospital:
Building a Systemwide Framework Building a Systemwide Framework for Excellencefor Excellence
Emme Levin DelandEmme Levin Deland
![Page 2: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/2.jpg)
2
Agenda
• Who We Are
• Critical Success Factors
• Management Systems
• People Development
• Communications
• Performance Excellence
![Page 3: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/3.jpg)
3
NewYork-Presbyterian Hospital (NYP)
Weill Cornell Med Ctr
42,000 Dschrgs
Morgan Stanley Children’s Hosp
16,000 Dschrgs
Columbia Univ. Med Ctr
30,000 Dschrgs
Payne Whitney
Westchester
4,000 Dschrgs
Allen Pavilion
13,000 Dschrgs
![Page 4: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/4.jpg)
4
Affiliated With Two Premier Medical Schools
• Columbia College of Physicians & Surgeons
• Weill Medical College of Cornell University
• Medical Schools Ranked Highly by US News
• Over $550 Million Combined NIH Research
• Scientific & Technological Innovation
• Public Health Leadership
4
![Page 5: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/5.jpg)
5
A Major Academic Medical Center
• 2,300 Certified Beds
• 106,000 Discharges
• 12,400 Births
• 1,700,000 Ambulatory Visits
• 15,000 Employees*
• $2.4 Billion Operating
Budget**
*Excludes 1939 House staff FTE **2004 Operating Budget
• 4,300 Faculty Physicians
• 1,200 Residents
• 240 ACGME Approved
Fellows
• Over 120 Fully Accredited
Training Programs
![Page 6: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/6.jpg)
6
At the Center of Our Healthcare System & Community Services
NYP System
• Facilities 60*
• Dschrgs 600,000
• Employees 64,000
• Physicians 18,000
• Care for NY Metro Area**
25% of Residents
*Facilities include hospitals, nursing homes, and specialty institutions
**NY Metro Area includes 5 boroughs of NY, Westchester, Rockland, Orange, Nassau; Fairfield and Litchfield,CT; Bergen and Hudson Cty, NJ
![Page 7: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/7.jpg)
7
NYP Rising in U.S. News & World Report Rankings
Year Ranking
2005 7
2004 9
2003 11
2002 12
2001 13
2000 16
Source: US News & World Report Hospital Rankings
![Page 8: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/8.jpg)
Management Systems
![Page 9: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/9.jpg)
9
Our Vision
To Be Among
the Very Top Academic Medical
Centers in Clinical and Service
Excellence, Patient Safety,
Research and Education
To Be Among
the Very Top Academic Medical
Centers in Clinical and Service
Excellence, Patient Safety,
Research and Education
![Page 10: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/10.jpg)
People DevelopmentPeople DevelopmentEnergized, Challenged & CommittedEnergized, Challenged & Committed
Performance ExcellencePerformance ExcellenceQuality, Efficiency & ServiceQuality, Efficiency & Service
Information TechnologyInformation TechnologyDynamic & Data-Driven Dynamic & Data-Driven
InnovationInnovationNew IdeasNew Ideas
Strategic GrowthStrategic GrowthVolume & AccessVolume & Access
NewYork-Presbyterian HospitalNewYork-Presbyterian Hospital 2005 Strategic Initiatives 2005 Strategic Initiatives
Built On Unyielding Integrity And Dedicated To Our PatientsBuilt On Unyielding Integrity And Dedicated To Our Patients
The Power of the PartnershipThe Power of the Partnership
![Page 11: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/11.jpg)
11
Annual Kick-off MeetingGoals & Objectives StartReport card Review
Ops/Business Planning ReviewFinalize Joint Budget
Operating Plans/Budget/Capital Complete
Strategic Planning Start-upReport card ReviewFinalize Volume Targets
Strategic Planning Multi-yr
January
FebruaryApril
May
June
September
August
July
November
December
October
March
Organization/Talent ReviewReport card Review
Strategic Planning Update (3 yrs)Budget Kick-offOrganization/Talent Review Follow-up
Executive Mgt Meeting
Report card Review
Executive Mgt Meeting
Executive Mgt Meeting
Executive Mgt Meeting
Executive Mgt Meeting
““CLEAR DEADLINES, CLEAR DEADLINES, HANDOFFS, ACCOUNTABILITY”HANDOFFS, ACCOUNTABILITY”
Joint Budget Planning & ReviewPerformance Review Complete
Budget PrepFinal Internal Audit Plan
Employee SurveyUpdate of Multi-yr FinancialRisk Assessment & Audit Planning
2005 NYP Operating Calendar
![Page 12: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/12.jpg)
12
• Establish Timeframe for Major Initiatives
• Provides Universal Roadmap
• Instills Management Discipline
The Operating Calendar: Objectives
![Page 13: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/13.jpg)
13
Oct ‘04
Nov Dec Jan ’05
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
2005 Major Events: Planning Timeline
3yr Strategic Plan
3yr Capital Plan
Joint Budget
Operating Budget
Audit Plan
Capital Budget
Org. Talent Review
Performance Evals
JCAHO
Magnet
PLANNING UPDATES
Groundbreaking
ANNUALBUDGETING
& AUDIT
PEOPLEDEV.
‘05-SPECIFIC
8yr Feasibility Plan
Kick-Off KICK-OFF
![Page 14: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/14.jpg)
People Development
![Page 15: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/15.jpg)
15
People Development Energized, Challenged & Committed
Energized Energized WorkforceWorkforce
GreatGreatPatient CarePatient Care
![Page 16: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/16.jpg)
16
Our People Strategy Drives Quality
• The Right People
• The Right Skills & Training
• The Right Opportunities
![Page 17: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/17.jpg)
17
Our Values
RespectRespect Every Person CountsEvery Person Counts
TeamworkTeamwork Working TogetherWorking Together
ExcellenceExcellence Exceptional Quality and ServiceExceptional Quality and Service
EmpathyEmpathy Listen, Understand and RespondListen, Understand and Respond
InnovationInnovation Creative Ideas, Cutting Edge SolutionsCreative Ideas, Cutting Edge Solutions
ResponsibilityResponsibility Honoring our Past, Ensuring our Honoring our Past, Ensuring our
FutureFutureBuilt On Unyielding Integrity And Built On Unyielding Integrity And
Dedicated To Our PatientsDedicated To Our Patients
![Page 18: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/18.jpg)
18
People Strategy: The Right People
• Recruitment– Clinical/Technical Competencies
– Values
• Retention
![Page 19: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/19.jpg)
19
People Strategy: The Right Skills & Training
• Staff & Leadership Development
• Six Sigma and CAP/Workout
• Performance Reviews
• e-Learning
![Page 20: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/20.jpg)
20
People Strategy: The Right Opportunities
• Professional Growth
• Career Advancement
• Rewards and Recognition
![Page 21: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/21.jpg)
21
People Strategy: Organization & Talent Review Purpose
• Provides in-depth look at the organization
• Contributes to implementing the organization’s strategic plan
• Increases opportunities for high potential talent
• Creates broader awareness, visibility and ownership for leadership talent & opportunities
• Defines key people actions and creates accountability for follow-up
![Page 22: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/22.jpg)
22
Organization & Talent ReviewAligns development opportunities with NYP’s strategic priorities
People Strategy: OTRPerformance Management
![Page 23: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/23.jpg)
23
People Strategy: OTR Outcomes
• Developed performance/potential definitions for NYP
• Cross-organizational dialogue to identify top performers and future talent
• Formalized development discussions with direct reports
• Potential successors identified
![Page 24: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/24.jpg)
Communications Planning & Execution
![Page 25: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/25.jpg)
25
Suggested 2005 NYP Communication Campaigns – Highest Priority Topics
• LOS reduction• JCAHO standards• Infection control• Patient safety• Quality indicators• Service excellence• Bed-side strategy
Communication Campaign
• Emme L. Deland
Owner
Strategic Growth
Performance Excellence
People Development
• New building plans
• Rick D’Aquila• Trudy Johnson, RN• Laura Forese, MD• Mary Cooper, MD, JD• Mary Cooper, MD, JD• Michael Zaccagnino• Willie Manzano, RN
• Values & Behaviors • Carol Silk
![Page 26: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/26.jpg)
26
Suggested 2005 NYP Communication Campaigns – Other Topics
• Employee training programs
Communication Campaign
• Emme L. Deland
Owner
Strategic Growth
Performance Excellence
IT
• IDT Committee updates
• Carol Silk
• CPOE development • Aurelia Boyer
![Page 27: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/27.jpg)
27
Proposed Process to Develop Communications Plans
For each communication campaign:
1. Identify and select the message and owner
2. Identify the audience (e.g., who, size, location)
3. Define message and delivery mechanism
- What is the message?
- Who delivers it?
- When should it be delivered (e.g., timing, frequency)?
- How should it be delivered?
4. Determine action steps, key milestones, and follow-up, if required
5. Measure success of communication
![Page 28: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/28.jpg)
28
Major Delivery Vehicles
• Infonet
• Email/desktop
• Red Tops/memos
• Newsletters
• Meetings
• Campus posters/decorations
• Define sub-group(s) and identify facilitator• Agree on process to rationalize area• Establish relevant policies• Agree on timeline for recommendations
![Page 29: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/29.jpg)
29
Area
Infonet
Online Directory
Reconstruct homepage to create relevant information; improve navigation; add work-related tools (e.g., census updates) to improve productivity and increase site traffic.
Link directory to ERP database; create auto-update capability; consider adding reporting relationship feature
Standardize e-mail systems across all campuses; create automatic distribution list based on org structure; expand e-mail access
Rationalize print media to align messaging, support brand, and provide appropriate sources for news/information
Recommendation
Communication Technology/Tools
![Page 30: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/30.jpg)
30
Critical Decision Points
• Goals for Institutional Communications
• Centralized vs. De-Centralized Communications Function
• Level of Investment
![Page 31: NewYork-Presbyterian Hospital: Building a Systemwide Framework for Excellence Emme Levin Deland.](https://reader033.fdocuments.us/reader033/viewer/2022061306/55146ebd550346414e8b5f9b/html5/thumbnails/31.jpg)
31
Critical Success Factor
Communicate…….
Communicate…….
Communicate…….