Newsletter Jan 2012 LR

8/3/2019 Newsletter Jan 2012 LR

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A U T O C A R V o l u m e 1 2 0 1 2

IN THIS ISSUE4,000 Green

Machines and

Going Strong!

Service DepartmentMaking Positive

Changes

Xpert...The Newest

Member o the

Autocar Family

The Best Innovations in natural

Gas-Powered Utility Trucks

X P R E S S P R E M I E R E D I T I O N


2/5

Autocar understands the sense o pride and satisaction that comes rom doing your

part to help the environment. That is why in 2012 you will see a new logo proudly

displayed on every alternative-ueled Autocar vehicle. Currently, Autocar oers CNG

and LNG-powered vehicles, as well as hybrid propulsion-powered vehicles. This new

logo symbolizes these three green uel options with three green plumes; while

the globe represents Autocars diligence to produce alternative-powered vehicles

ocused on preserving and protecting our planet.

Autocar is proud to have produced the largest number o class

eight natural gas-powered reuse trucks or each o the last

12 years, highlighting this accomplishment with the production

o its 4,000th truck in 2012. Autocar has built almost our

times as many CNG and LNG trucks as its closest competitor

and more than double the number o natural gas-powered

trucks produced by all competitors combined.

A New Year with New Symbols

NEW AUTOCAR TAGLINE

There has been a noticeable addition to

the traditional Autocar logo: the tagline

Always Up. You wont see this on the

vehicle itself, but you will in this years promotions and advertisements.

This phrase is the epitome of our promise to our customers and to ourselves.

We are making a promise and we want everyone to know it from our words

and our actions. Always Up encapsulates the following points:

Alwaysprovideproductsthatdeliverthebestvalue.

Alwaysprovidethebestservice.

Alwaysprovideacompletesolutionorourcustomersneeds.

Alwaysdotheworkrightthefrsttime.

Alwaysactproactively,timely,andsimply.

These guiding principles are meant to enhance our customers experience

as well as improve our product and company. Our mission is to satisfy you,

the customer. Because at Autocarthe customer is our boss!

4,000 GREEN MACHINES LATER...

Still Going Strong

In 2010, Autocar began to establish itself as The

Green Leader; it will cement that position as it

produces its 4,000th natural gas-powered truck.

Autocar built its rst natural gas vehicle almost 12

years ago when natural gas was primarily utilized

in the transit industry. At that time, there were few

potential customers who could immediately introduce

Compressed Natural Gas (CNG)-fueled trucks into

their refuse eets. Since then, the tide has turned

away from foreign oil dependency leading more of

our customers to look for ways to utilize our nations

plentiful supply of natural gas. Autocar has utilized

these years wisely by working exclusively with

Cummins to develop a more ecologically-friendly,

yet highly functional natural gas-fueled vehicle.

To date there have been four generations of natural

gas engines as well as further exploration into the

use of natural gas technology in emerging hybrid

propulsion technology. Autocar is meeting the

challenge providing the industrys latest innovations

and technology to promote customer efciency

and protability.

Autocars Xpeditor provides the severe-duty truck

customer with the options of CNG or Liquid Natural

Gas (LNG) in a time-tested, reliable truck. In fact in

2012 a milestone will be achieved for the environment,

the industry, and for Autocar as the 4,000th natural

gas Autocar truck will be produced. Natural gas

truck customers can also look forward to the release

of the Cummins ISX-G which will be available in the

third quarter of 2013. With a properly congured

vehicle specically tailored to your needs, a natural

gas-powered refuse truck can perform at least as

well as its diesel counterpart and also provides many

other benets that diesel cannot offer, including

abundant local reserves and reduced emissions,

operating costs, and noise.

Congratulations to the winne

Autocar Photo Contest! For th

outstanding pictures of the A

Xpeditor, rst-place was awa

James Partee of Los Angeles

while runner-up went to Alan

of Thonotosassa, Florida. The

was hosted on the ofcial Aut

Facebook fan page, www.fac

com/autocartruck.

James winning submission fe

reection of an Xpeditor in op

taken from the vantage of his

For capturing this great actio

James has won a trip to the 2

Expo in Las Vegas.

The runner-up photo portrays

orange Xpeditor shot from an

highlighting the Xpeditors be

features. For his efforts, Alan

awarded a Dale Jarrett Racin

from Waste Advantage Maga

Be sure to check out our Fac

page to see these and other

and video submissions and j

some Autocar-related conver

We also encourage you to L

Thanks to all of the contest e

and congratulations again to

and Alan! Be on the look-out

contests as 2012 unfolds!

AUTOCAR PHOTO

CONTEST WINNEAL PRIDE!

he years pass I think we all get a little wiser, make better decisions,

hope to make a dierence with our eorts.

days difcult economic environment, taking a business rom

nd zero and making it a viable entity truly can make a dierence.

all, but mighty! The photo you see above shows a group o people

really make a dierence! They are the smallest, yet fercest work

e o any o the major competitors. But o the one percent o volume

produce in comparison to their competitors, ninety percent o those

ucts are made and sold into one industry. And that industry is

ably one o the toughest to be involved in the reuse industry.

how is it that Autocar now has ten years u nder its belt, has released

new truck platorms in the last two years, and has proven itsel to

ot only viable, but successul? Some companies give lip-service to

ome companies even market it, but they all proclaim it one way or

herit is our people!

n I was approached to write the Presidents column in the inaugural

on o our new magazine, my subject was easily chosen; it is all

ut our people and their dedication to do the right thing or you,

customer.

not just talk at Autocar. We have made massive system, process,

product improvements and will continue to do so. We listen to our

omers and plan to open the lines o communication with them

n more. But o the actors that have and will continue to drive this

pany to success, hands-down, it is the people in this picture that

e the dierence!

ch, and you will see these people grow, shine, and prosper. Truly.

te you to come and see us in Hagerstown, Indiana. Meet the people

design, build, and service your Autocar truck. These people possess

ething you cannot buy, train, transer, or contract out they have

DE! And the only way you can have true pride, ree and clear, is to

e earned it.

Jim Johnston

President

www.facebook.com


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SPOTTERS VERSATILITY SELLS ITSELF

2010, Autocar released the Xspotter a yard tractor designed to meet the demands o the logistics industry. Combining maximized

erator comort with improved visibility, dash ergonomics, and saety has resulted in increased productivity. Operators appreciate the

dustry-leading eatures Autocar is known or: increased belly room, the tallest and widest entry/exit area, major knee and head

om, and a wide-track ront axle and steering system to maximize vehicle agility and optimize its turning radius. The customer

oke and Autocar listened.

e Xspotter is the frst cab o its kind to be dipped in premium e-coat. This coating is ound on consumer vehicles and eliminates

cab corrosion. Another measure taken to protect your investment is the installation

o a heavy-duty bumper equipped with severe-duty gussets. Also, Autocar oers the

most comprehensive warranty coverage in the yard tractor industry.

Going green? A actory-installed natural gas power option is available and can be

designed into your vehicle directly rom Autocar. Autocar is the leader in alternative-

ueled severe-duty vehicles and is the proven authority in this arena. Our industry

experience speaks or itsel as we currently produce more than double the natural

gas-powered trucks than all our competitors combined.

mobile application that

connects users directly

with factory-based,

technical service support. It is the mobile version of

Web-Link direct. We also offer Tech Docs Direct, an

online, ever-expanding library of videos, schematics,

and trouble-shooting trees, as well as our parts catalog.

Led by Cory Roberson, Autocars service team has been

hand-selected, combining more than 200 years of

experience in the refuse industry. Their focus is to

simplify and strengthen the connection between the

customer and factory support services and personnel

ultimately preventing issues when possible and resolving

them if not. Autocars service team has extensive

experience in the heavy-duty truck industry and is

dedicated to making sure your truck is Always Up.

For immediate service assistance, please use the

Solutions tool on www.autocartruck.com and click on

the Web-Link Direct icon. You will receive assistance

within minutes. Nowhere else can you receive 24-hour

support from people who know how to get the job done.

SUPERIOR SERVICE DEPARTMENT...

op-of-the-Line People and Technology

utocar not only builds trucks, but partners with you

keep them Always Up! Autocars expanding service

epartment has increased the number of eld repre-

ntatives nationwide, educating more distributors and

stomers on how best to maintain and repair Autocar

hicles. This training includes how to order parts,

erform routine maintenance, and build relationships

th people who can help. At Autocar, we are constantly

orking to improve the customers experience and their

erall satisfaction.

ervice after the sale is one of the most important

pects of our industry. Providing world-class support

at exceeds all expectations is what we strive for daily.

e know from experience that when our customers have

service issue, they want help immediately. That is why

utocar is available for support in a multitude of ways.

e latest service tool provided to our customers is a

XPEDITOR...Simply the Best Severe-Duty

Truck on the Road

The Xpeditor is arguably the most recognized name in

the severe-duty truck industry. Now synonymous with

green technology, it features natural gas power and hybrid

propulsion in addition to diesel power options. Autocars

Xpeditor combines purpose-specic engineering with

quality components from Cummins, Allison, and

Hendrickson to name a few.

The Xpeditor offers a variety of operator seating and

steering congurations including dual-drive, right-

hand-drive, left-hand-drive, and left-hand-drive/right-hand-stand. Autocar can adapt to practically any

application imaginable.

Predominantly used in the refuse market, the Xpeditor

accommodates an unsurpassed payload compared to its

competitors. Offering the strongest frame in all the right

places, the 4.3M Resistance Bending Moment (RBM)

rated drop frame has the best strength-to-weight

its class. This combination allows for a greater pa

Setting the bar high for severe-duty vehicles, the X

is the forerunner in operator comfort, ergonomics

convenience. The Xpeditor offers best-in-class tu

radius, visibility and operator space, making it a f

among operators; while increased job efciency,

and productivity make it a favorite among owners

routine maintenance items are positioned so as to

easily identied and accessible for hassle-free se

An Xpeditor is all you could ever imagine in a sev

truck. It offers more best-in-class standard feature

any competitor higher quality, superior performa

and reliability that is second to none. The Xpedito

most versatile class eight cab and chassis offered

market today.


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2011 brought both change and growth to our Autocar family. We are exc

welcome our new members, both here in Hagerstown, Indiana and acrocountry. We would like to take this opportunity to acknowledge and tha

for joining the Autocar team:

WE ARE FAMILY...Supporting Our New Employees

and Celebrating the Seasoned Veterans!

Ed Ervin

Beth Gebhart

Mike Hammel

Bonnie Henson

Vickie Hunt

Mike Johnson

Jim Lockie

Marcus Marcum

Mike Hopper

Kim Horton

Judy Hymer

Beth Jepson

Sally Johnson

Jim JohnstonJoe LaSpina

Tim McGinnis

Darla Miller

Matt Miller

Mark Neale

Robert Nugent

Gene Parker

Mark Piekutowski

Sunder Rajendran

Nate Redden

Tina Richard

Dennis Ridd

Gene Ritter

Cory Robers

Teresa Robe

Brent RoyJulene Scho

Eric Schwar

Bobby Side

Rob Strange

Jo Theart

Rick Thursto

Willem van d

Tom Vatter

Heidi Wales

Marie Beaulier

Jeff Black

Jim Bogue

Vernon Brown

Cliff Buck

Kenneth BurrisBrad Davidson

Bill Dolesh

Gerhard Engelbrecht

Mike Goodpaster

Doug Groff

Jim Grubaugh

Linda Hale

Shannon Henry

Tom Henry

Ken Hermann

We also want to thank and acknowledge members of the Autocar team

have supported and promoted its growth for ve years or more. We app

your hard work and diligence!

Rob May

Robert Mille

Mario More

Ashish Sad

Hendrik van

Ben Weintz

Noah Yoder

XPERT HIGHLIGHTS

Superior Frame

rail Strength

Our engineers designed the

Xperts frame rails to be the

strongest and most durable in

their class. Our standard 120 KSI

rails offer an impressive 1.7M

RBM strength without liners.

premium ride, ViSibility

and FunCtionality

Our new cab design features more

interior room than competitive

cabs including a spacious

storage area behind the seats

and 360 sightlines.

we take SerViCe SeriouSly

Whether it is a truck down situation,

a request for technical information

or a need for in-depth troubleshoot-

ing advice, our 24/7 web-based

Solutions tool puts you in touch

with the Autocar experts.

Dick Addington

Jag Amberkar

Dayna Caldwell

John Cline

Susan Collins

Clint Cross

Chip Derry

Carrie Emerick

2011, Autocar introduced the Xpert, a medium-duty

uck specically designed and engineered for street

weeping applications. As the newest member of the

utocar family, Xpert inherited the Autocar legacy of

perior quality, reliable performance, and unmatched

urability.

pert was designed to bring best-in-class design

novations to the class seven Cab Over Engine (COE)

uck market; achieving an unprecedented level of

driver satisfaction. We

carefully selected the

right power steering

gear, coupled it with

a wide-turning, wide-

track front axle, and

optimized the steering

eometry and wheel cut in order to ensure the tightest

rning radius possible while minimizing tire scrub.

e Xpert exemplies the seamless integration of form

d function. It features more interior room than

ompetitive cabs including a spacious storage area

ehind the seats. The Xpert also offers a premium ride

ue in part to our large displacement coil spring and

ock absorber cab suspension system. The cab is

esigned to ensure the best 360 sight lines, thus

nimizing the risk of collisions and costly repairs.

e designed the Xpert COE with a factory-engineered,

urability-tested OEM dual-steer system. All controls

e positioned either in the middle for easy reach or

uplicated on both sides to eliminate confusion and

ustration when switching driver side positions. The

ectrical system was designed from the ground up for

ual-steer functionality with no third party splicing into

wire harnesses. Our engineers designed the Xperts

frame rails to be the strongest and most durable in their

class. Our standard 120 KSI rails offer an impressive

1.7M RBM strength without any reinforcements. With

the Autocar Xpert, there is no longer a need for heavy,

weighted frame liners.

We have partnered with the heavy-duty trucking

industrys most well-known and respected suppliers to

build the Xpert. We have included Cummins engines,

Allison transmissions, TRW steering systems, Dana

axles and drivelines, Hendrickson suspensions, and

Bendix braking systems to ensure the highest quality

components and most readily available parts and

service support.

Parts, service and warranty assistance a top priority

for every Autocar truck are always just a click away

on our website. Whether it is a truck down situation, a

request for technical information or a need for in-depth

troubleshooting advice, our 24/7 web-based Solutions

tool puts you in touch with the Autocar experts. Choose

from our Web-Link Direct, Tech Docs Direct, or Parts

icons depending on your needs. Simply visit

www.autocartruck.com/WebLinkDirect.aspx.

HE NEW FACE OF DURABLE CAB

VER ENGINE TRUCS


5/5

The Best Innovations in

natural Gas-Powered Trucks

Yeah, It Is as Strong as It Looks!

8 7 7 - 9 7 3 - 3 4 8 6

w w w . a u t o c a r t r u c k . c o m

Strong. Powerful. Innovative. Reliable. We could throw descriptions around all day long.

The bottom line is this: Autocar engineers and builds great trucks for great people.

We are committed to doing things right - the rst time. We have made a promise to

our customers and strive to keep it...Always!

To nd out more about Our Promise, please visit our website or give us a call.

Newsletter Jan 2012 LR

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