“Our Changing World: 21st Century Workplace”

Speaker: John James Dew OBE

Newport University St David’s Day Lecture

National athletes for growth!

©Dew Cadre Change (Associates) Ltd 2011

Lane 1: Public Services

Lane 2: Business

Lane 3: Students

Presentation Aims…

21st Century operating environment

Emotional impact of uncertainty and recession upon us and our teams

(Focusing in on the Economy and Technology)

(Using Athletics as a metaphor….. “Athletes for Growth”)

Explore together the:

(Highlighting some: key emergent themes, techniques, response strategies)

Global and National challenges that are big, messy and complex…

Digital Age

Social Networking

Age Demographic

Climate Change

Sustainability

Diminishing Resources

Economic downturn

China & India

Globalisation

Our operating environment…

Internal driving forces External driving forces

Internal restraining forces External restraining forces

Our organisation

Techniques and Tools: Visualisation through dynamic and facilitated force field analysis and mapping

Our changing World… The economy

Our entire World is affected by the prevailing economic climate… We are in the midst of a raging “Debt Storm”.

In the UK our National Debt is:

£1,016,000,000,000 (Over £16,000 for every UK citizen!)

And rising…..

£5,000 Per Second

£300,000 Per Minute

£18,000,000 Per Hour

£432,000,000 Per Day

£12,960,000,000 Per Month

£155,520,000,000 Per Year

£466,560,000,000 2015

“Read all about it…” “Get your daily news..!”

Government spending cuts

Unemployment highest for two decades!

Eurozone under threat!

Capital programmes devastated!

Years of austerity ahead!

Greece, Spain and Italy in severe trouble!

France looses its AAA rating

How should I react?

Our changing World… The Digital Age

Our entire World is affected by the digital Era… every aspect and facet of our daily lives are being, and

will continue to be……. Transformed.

The digital age has arrived…. and there is no turning back!

Smart phones

Digital communications

Broadband

Social Media

Social Networking

Cloud computing

Virtualisation

e-Commerce

On-line services

m-Commerce

Transformation and Technological Advance….

Five years ago …

And now…

…One Smart Phone does

the lot!!!

Emergent Theme: Virtual world, mobile, 24/7!

Personal Lifestyle changes: • Increasingly connected

• Mobile not static

Digital impact: Society…

Emergent Theme: One connected World!

National change in Libya, Egypt, Tunisia Media Revolution:

• Information streamed live around the globe • Social media and networking a force for good and bad

Personal Access to Information: • Unparalleled information access: QR Codes

• Global 24/7! • From “point and click” to “touch and go”….. “talk/think and go”

Digital impact: Employment…

Rapid decline of:

• Full-time employment • Job for life • Single Career

Emergent Theme: 20th Century “Workers” become highly mobile 21st Century “Associates” in the pursuit of ventures and initiatives

that make a difference.

People will have:

• Several “careers” • Multiple work experiences

• Greater control over work / life balance • Contribute to society across all three sectors

Rapid increase in:

• Short-term contracts offering agility and flexibility

• Self entrepreneurship/Freelancing • Collaboration and Partnering

Digital impact: Workplace….

Next Generation “Knowledge Workers”

• Are a force for and will drive change • They can work for more than one organisation, are highly agile, and

innovative. • New models of leadership and management will emerge

• Flatter non-hierarchical environments • New reward and recognition systems

Emergent Theme: We are in the age of collaboration, merger and delayering …. of OD, now driven by innovation, and resulting in the

deconstruction of old operating models.

Working Environments Changing: • 24/7 and the Virtual Office

• Increased automation of transactional work • Reduction in big owned ICT infrastructure and systems,

support departments in favour of purchased virtual services through the cloud!

Digital impact: Business…

Emergent Theme: The whole basis of business trade is shifting!

Retailing: • Changing face of our high streets

• Impact upon video, music, newsagents, insurance, travel agents…

Property: • Commercial, office and retail property sectors affected as

demand flattens • Shift away from big offices with rows of workstations towards

bookable collective and creative spaces. • Virtual work space

Consumer habits: • IT Savvy generation – first place they look is the internet • Growing evidence that its becoming increasingly mobile

• I want it now society!

On-line e-commerce revolution in:

Digital impact: Public Services…

Emergent Theme: The public sector must embrace and lead the transformation not wait for the Tsunami to overwhelm it!

Citizen access and engagement: • Multi-channel access

• Hubs and spoke community services, LA cable TV services, On line transactional services…

Employment terms and conditions: • Outdated

• Inflexible – failing to exploit digital age opportunities • Unaffordable

Attitude to 21st Century digital age: • Resistant • Unsighted • Off the pace

Emotional impact on us and our people….

Isolation

Insecurity

Confusion

Anxiety

Uncertainty

Pressure

Excitement

Opportunity

Increased Capability

Freedom

Security

Joy!!!

Emotional impact on us and our people….

For 9 months prior to the games there was

a continuous and sustained stream of negative media coverage.

2010 Commonwealth Games

Delhi India

Just 3 months before the games were due to start… many were

questioning whether they should take place or not.

India Gate Delhi

Headlines included…

“Highway infrastructure in doubt – Highway Bridge collapses” “Delhi Rail Link three months behind schedule and in doubt” “Construction 9 months behind schedule” “Athletes Village is a sewerage strewn dumping site” “Wild dogs roam athletes accommodation”

“National Teams are considering withdrawing on health and safety grounds” “Delegations meet with India Government to express concern” “With just weeks to go to the start of the games crisis talks are underway to avert a disaster” “Flooding affects games preparations”

Potential impact upon athletes….

Self doubt and negativity

Morale plummets

Reduced training effort

Demoralisation

Lack of effort and focus

Loss of commitment

How did they respond….

Focused

Hard Working Concentrated

Undeterred Steadfast

Passion to Excel!

Commonwealth Games 2010…What did happen?

Our Athletes held their nerve; The Games did take place; They were a success; and

Individual life-long dreams, ambitions and dedication - Triumphed over sustained negativity and doubt!

So what can we learn from our 2010?

Athletics tips for us… • Maintain a sense of purpose and self-worth

• Maintain our passion, drive and determination • Continue to hone our skills - especially digital skills • Strive for excellence and embrace technology fully

• Be bold, courageous and competitive • Build networks and Alliances (Strength in numbers… and

Strength in depth… TEAM)

Innovate Inspire

Improve

Agile Adjust Adept

We must Adapt!

Creative Compete Coalesce

Our response ….

Operate at the digital frontier with heightened levels of innovation and collaboration:

In practical terms…

• Understand and embrace the digital revolution • Become multi-channel individuals/enterprises • Forge new digitally enabled-operating models

• Envision new opportunities • Think Global! (India 8% Growth!)

• Challenge the status quo • Encourage our people to be innovative

• Aim to delight our customers! • Empower our people to handle change stressors better

Techniques and Tools: Pattern breaking, reframing, rational analysis, mentoring, Think Win = Win!

We are entering a new era, tough times ahead… Yes, but… just like the 2010 athletes, we need to keep our

eyes firmly on our prize:

A sustainable future Envisioning the future digital landscape and exploiting it Playing a pivotal role in helping our Nation through recession – by challenging

the normal conventions; stimulating creative thought, innovation, drive and energy; and generating Wealth!

Transformation Conclusions….

Our whole Nation is in need of all sector transformational change, leadership, and

innovation…

“National Wealth Athletes…

Happy St David’s day and Thank you for listening

Hold your nerve and hold the line …..Remember it is not the strongest who survive,

nor the most intelligent,

but those most adaptable to change!” Charles Darwin

©Dew Cadre Change (Associates) Ltd 2011