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Newman S. Lanier UNCW - Instructional Technology Summer I 2008 Dr. Florence Martin MIT 503 – Human...
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Transcript of Newman S. Lanier UNCW - Instructional Technology Summer I 2008 Dr. Florence Martin MIT 503 – Human...
Newman S. LanierUNCW - Instructional TechnologySummer I 2008Dr. Florence MartinMIT 503 – Human Performance Technology
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Job Analysis•Job Descriptions•Job Specifications
Work Design•Job Design•Job Enlargement•Job Rotation•Job Enrichment
Job Analysis and Work Design
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Job Analysis•Job Descriptions•Job Specifications
Work Design•Job Design•Job Enlargement•Job Rotation•Job Enrichment
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The Japanese managers I trained boiled it down to 4•Kaizen•Atarimae Hinshitsu•Kansei•Miryokuteki Hinshitsu
I came up with•14 Points•11 Deadly Sins
Quality Improvement
"What is a system? A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without an aim, there is no system. The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment. (We are of course talking here about a man-made system.)"
W. Edwards Deming(1900 to 1993)
Quality Improvement
"A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We can not afford the destructive effect of competition."
BFF Watever
Quality Improvement
Deming teaches Japanese industry to rebuild after America destroys their industry in WWII
1950s
America doesn’t listen to Deming
1980sToyota and Sony take over the worldwide manufacturing. American consumers choose Toyota Camrys over Ford LTDs.
2000sWe all do it “The Toyota Way”=
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Deming
"TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."
Total Quality Management
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
DemingTotal Quality Management
Vs.
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Deming
A TQM practice that emphasizes an ongoing effort to improve both the productivity and the quality within an organization.
Continuous Improvement
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
DemingValue Analysis / Value Engineering
“Value analysis is a systematic effort to improve upon cost and/or performance of products (services), either purchased or produced. It examines the materials, processes, information systems, and the flow of materials involved.” (http://thequalityportal.com/articles/value.htm)
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
DemingValue Analysis / Value Engineering
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Case Study – p. 84 Green Book
Problem: Appointment times missed. Patients complain. Everyone blames someone else.
Intervention: TQM team use Pareto chart, fishbone diagram, and other techniques to study the problem
Result: TQM team recommends: Appointment schedulers need more information about appointments (from Nurses) and training. Clinic managers and physicians need an attitude adjustment.
Pareto ChartFishbone Diagram
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Case Study – p. 84 Green Book
Pareto ChartFishbone Diagram
Benefits or advantages?
Limitations or disadvantages?
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Job Analysis•Job Descriptions•Job Specifications
Work Design•Job Design•Job Enlargement•Job Rotation•Job Enrichment
1 2
لى ننسى الخاص في بكخطر
(Forget me at your peril!)
Human Factors
Knowing how people will use something is essential.
Donald Norman(1935 - )
Human Factors
Watch Read
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
“Ergonomics involves the study and design of workstations, work places, workflow, equipment, and tools to accommodate the physical and psychological capabilities and limitations of employees.” Van Tiem
ErgonomicsNorman
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
ErgonomicsNorman
Vs.
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
“… is a planned process to reduce the symptoms and costs of poor safety and health and make the work environment safer and healthier for employees.” Van Tiem
Safety EngineeringNorman
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Safety EngineeringNorman
Vs.
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
… is a proactive, systematic approach to equipment and tool maintenance at all levels of an organization.
Preventive MaintenanceNorman
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Preventive MaintenanceNorman
Vs.
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Safety recordsOSHA Regulations
Case Study – p. 109 Blue Book
Problem: Injuries and Accidents cost Ford Motor Co $333,000,000.00
Intervention: GRASP (Guidelines, Responsibilities, And Safe Practices) program to communicate human factors policy.
Result: A safe work environment is everyone’s responsibility (employer, employee, and organization) – GRASP provides a successful outline and framework for workplace safety.
Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering
Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance
Questions and Reflections?
Newman S. LanierUNCW - Instructional TechnologySummer I 2008Dr. Florence MartinMIT 503 – Human Performance Technology