Newgen Solutions for Telecom
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Telecom
Newgen Software Technologies
Fastest growing Products & Solutions company
Market leader in BPM & DM
More then 800 Workflow and Imaging installations
across 40 countries
All major Telcos have Newgen deployments
100 mission-critical deployments
Credited with world’s largest implementations
Innovative culture, 26 patents
people processes systems Drive Your Business
Large Scale, Proven Deployments - Telecom
3000+ users, Customer Acquisition for 23 Circles, 90 million Images
3100 users, ePOS Integration, Country-wide
Prepaid & Postpaid Business, 2400+ users, CRM Integration for enhanced Customer Service, Country-wide
1200+ Users Country-wide, Centralization of CAF Repository, Bill Presentment
Industry Recognition
Emerging India Award for IT, ITeS and ICE
Significant player in Banking
Market Leader in DM & WF
MQ Report on BPMS
Global Leader in BPM & DMS
“With a heritage in integrated document archive and retrieval systems, imaging, content management, and workflow, this vendor, which is based in India, has more than 725 customers in 35 countries. It is rapidly gaining clients in Africa, the Middle East, Central and Eastern Europe, the Asia/Pacific region and the U.S. What differentiates Newgen is its knowledge of industry best practices in a rapid-delivery model designed to provide an exact-fit solution, fully integrated to the specific needs of its customers..."– Gartner MQ Report
Michele CantaraJanelle B. Hill
Marc Kerremans Daryl C. Plummer
Benefits from Newgen’s Telecom Solutions
Real-Time Visibility• Know what is happening in the
Process NOW• Visibility of delays, bottlenecks
etc.
Audit & Compliance
• Adherence to regulatory and internal stds
• Ensure Quality transactions
Productivity Improvement• Centralized processing• Increase in number of
transactions• Lower cost per transaction
Complete Process Automation• Paperless processing• Enterprise-wide
automation.• Enabling Outsourcing
Increased Responsiveness• Crash Business Process cycle
times• Fast response to changing
market needs
Customer Satisfaction• Improved customer
satisfaction with higher service levels
• Faster, Error-free, Personalized services
Our Award-Winning Products
Payment and Clearing Systems
BPM-based application for payment, settlement & clearing of checks, demand drafts, dividend/interest warrants, etc.
Business Process Management
Platform for process automation, including modeling, simulation, workflow execution, monitoring & imaging.
Scanning & Distributed Capture
Tool for bulk & distributed scanning of paper documents.
Data Extraction
Application for data extraction from structured forms through ICR, OCR, Barcode & OMR technologies.
Our Award-Winning Products
Application for document/ statement generation and distribution for consolidated and personalized output management.
Document Creation
Reports Archival & Distribution
Application for archival of data & reports from disparate systems for fast, on-demand retrieval.
Adaptor to associate and retrieve document images from core OSS, BSS FMS, CRM, ePOS systems like Kenan, Clarify , SAP, etc.
Image Enablement of Core Application
Document & Record Management
Platform for enterprise document archival & record management.
Bill Payment/Collect. Collections
Back Office SupportCustomer Support Order Capture
DealersFront Office
Call Center IVRS Payment
CentersFront Office
Mediation
CRM
Service Activation
Order Management
Billing
Point of Sale
Network ElementNetwork Mgmt.
Dealer Commission
Bank Reconcil.
Data warehouse
ERP
Intercon. Billing
Fraud Mgmt.
Directory Services
Revenue Assurance
EBPP
NumberManagement
System
• Order Capture/ Customer Acquisition
• CAF Archival
• Image Enablement of POS, CRM, Applications
Archiving, Distribution
and Presentment of Rated CDRs for
Interconnect Settlement
Duplicate Bill Image
Archiving and
Presentment
•Customer Acquisition •Order Fulfillment - Workflow
•Provisioning – Workflow
Unified Bill Presentment,
Distribution and Printing (EBPP)
Archiving, Distributin and
Presentment of Raw
CDR's for Investigation
purpose.
Newgen Offering by Telecom Value Chain
Base Station/Switch Planning and Rollout
•Accounts Payable•Channel Sales •New Product Launch•Vendor Management
Our Distinct Solution Approach
Rapid Solution DeploymentDomain Expertise
Industry Best Practices Business Process Improvement
Provides options for choosing optimal level of Business Process Automation.
Our Breakthrough Implementation Methodology
Develop Rapidly2-3 weeks
Level 1
Integration with Systems
4-5 weeksLevel 2
Add On Subsystems
8-12 weeksLevel 3
Rapid Deployment Early benefit accrual Wide automation coverage Near-zero risk of cost overruns
Process Automation Solutions Across the Board
Customer Centric
CAF Management
Customer Acquisition
Provisioning
Order Fulfillment
Customer Service
Process Automation for Number Portability
BPM layer for eTOM / NGOSS..
Expansion
Product Launch
Channel Sales Appt.
Marketing Campaign
Base Station Rollout
Contract Management
Vendor Management
Capex Approval..
Origination & others
Audit/OR Management
Accounts Payable
HR Processes
Asset Management
Bill Management
Collections & Disputes..
Emerging technologies like Web Services and Business Process Management (BPM) can play key roles in Customer Acquisition and Retention. – TMF
Other Process Automation Solutions Across Functions
Recruitment Process
Exit & Clearance
Annual Performance Management
Quarterly Performance Management
Employee Transfer & Relocation
Leave Process
Medical Reimbursement
Travel Desk
Tax Filling and Tracking Process
Expense Re-imbursement
Local Travel Requisition Process
Monthly Attendance Approval/Track
Employee Insurance
IT Service Request
HR /Admin and Accounts Related
Accounts Payable
Accounts Receivable
PO Generation Process
Sales Order Processing
Freight Bills
Credit & Collections
Intercompany Accounting
Audit Management
Compliance & Taxation
Finance related
Data Processing Center
Quality Check & DDE 6
Documents Receipt/Checking
1
Exception Handling
5
Release the Images to DMS and Data to Core Billing and OSS Applications
8
Core Billing and OSS Server9
Customer House
External Place
Retail Center
Customer Walks with Provisioned Number
Allocation of Work based on Circle, Group etc
4 DocumentScanning
3Document Verification & Data Entry
5
Credit Verification7Exception
END TO ENDPROCESSING
Enters Data & Provisional Activation
2
Order Fulfillment Process on OmniFlow
Document Archival & Image-Enablement on OmniDocsTM
Document Processing
• Centralized indexing post branch scanning
• Maker-Checker approvals
Retrieval
• Search and retrieval of documents from anywhere
Physical Documents Mgmt
• Lifecycle management• Tracking of documents while in
transit or storage
OSS/BSS/ePOS Enablement
• Associate & retrieve documents with Core Application transactions (viz CAD Docs)
• Faster Query resolution
Documents Archival
• Rights-based archival• CAF Docs• KYC Docs• Legal Docs• Base Station Related Docs• Marketing Docs• Contract Docs, etc• Remote Image Repository
Document Scanning
• Centralized or bulk scanning• Distributed scanning• Web-scanning• Off-peak upload
Documents Anytime, Anywhere
MIS Reports Archival & Distribution on OmniReportsTM
Search & Export
• Search on transactions• Full-text search• Export specific transactions
Retrieval
• Access reports from branches/circles in less than 3 secs
• No load on core system for repeat report requests
Distribution
• Auto-segregation of reports for branch access
• Print on demand
Duplicate Bill Requests
• IVR-based dispatch• Doing away with duplicate paper
bills• Years of bills on-line
Reports Archival
• Rights-based reports archival• Customer Statements• Duplicate Statements• Interconnect Rated CDR’s• Investgation RAW CDR’s• MIS Reports etc
Ingestion
• Auto-import of the spool files from Predefined locations
• Auto-indexing• Compression and archival of the
spools (up to 90%)
Rights based View / Print
Document/Statement Creation & Distribution on OmniOMSTM
Distribution
• Printing• Email• Web presentment• Fax
Personalization
• Insert customer-specific messaging• Emphasize on specifics for priority
customers
Consolidated Output
• Consolidation of multiple system outputs
• Wireline• Wireless• Broadband
Up-selling & Cross-selling
• Targeted messaging• Conditional advertising
Statement Types
• Enables outsourced Bulk Printing &
enveloping
• Distributed/hub-based printing
• Monthly statements• Wireline• Wireless (GSM/CDMA)• Broadband• PCO
Personalize and Consolidate for cross-selling and cost saving
Specialized Printing
Broad Band
Wireless
Wireline High End Printer
E Mail
OMS
Fax IVRS
Low End Printer
Enhanced Online Services to the Customers
Challenges:• Faster Customer Acquisition for Prepaid and Post
Business• Storing and managing of customer documents• Exponentially growing workload• Delayed in Verification• High operational costs • Access of Images to Customer Care Rep
Benefits:• Compliance to Regulatory Needs• Any Time Any where access of the CAF• Major reduction in time and cost associated
to manage and courier Customer Documents (more than 40%)
• Faster Credit analysis• Faster and more convenient verification of
the customer’s signature• Enhanced Customer Service by Image View
at Call CenterSolution• Document Management system for:
• CAF Archival and Retrieval for Service enabling Across 23 Circles
• For Postpaid Business • For Prepaid Business
“Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations.
Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT
Challenges:• Historic Bills Kept in paper form• High Retrieval Cost for Duplicate Bill Requests• Reduction in TAT• Relieve the core application from resource hungry
activities of Searching duplicate bills• Meeting the Compliance of keeping Bills Online
Benefits:• All Bills are kept online since 1996• Self Service Process
Web View of the duplicate bills to the CCR
Distribution of Bill through email, fax, IVRS• Reduction in the Load on the core system• Quick Customer Response
“Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations.
Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT
Solution:• Bill Management solution using OmniReports for
• Designing, Archiving and Retrieving Customer Bills online.
• Integration with IVRS
Any where Any time Access of Customer Statements
40% Cost Reduction in Accessing Customer Documents
Challenges:• Faster Customer Acquisition for Prepaid and
Post Business• Delayed in Verification• Storing and managing of customer documents• Exponentially growing workload• High operational costs
Benefits:• Compliance to Regulatory Needs• Any Time Any where access of the CAF• Major reduction in time and cost associated to manage and courier Customer Documents (more than 40%) • Faster and more convenient verification of the customer’s signature by integrating DMS with ePOS
Solution• Document Management system for:
• CAF Archival and Retrieval for Service enabling Across all Circles
• For Postpaid Business • For Prepaid Business• Integration with ePOS
50% Cost Reduction in Managing Customer Documents
Challenges:• Faster Customer Acquisition for Prepaid and Post
Business• Centralized Storing and managing of customer
documents• Exponentially growing workload• High operational costs • Access of Images to CCR in a single view
Benefits:• Compliance to Regulatory Needs• Any Time Any where access of the CAF• Major reduction in time and cost associated to manage and courier Customer Documents (more than 50%)• Enhanced Customer Service by Image View at Call Center in the CRM Application• Extending the scope of business to PCO lines of business.
"Newgen has successfully scanned approximately 90 Lac pages for us and we are using these images with their Enterprise-wide Document
Management System – Omnidocs.“ - Sr. Vice President, Commercial
Solution• Document Management system for:
• CAF Archival and Retrieval for Service enabling Across all Circles
• For Postpaid Business • For Prepaid Business• Integration with CRM
Why Partner with Us
Entire gamut of Business Process, Product & Tech Consulting First-time right, tailored solution owing to our industry knowledge
Fastest implementation cycles in the industry Complete ownership of the deployment
India Delivery advantage passed on to you Flexible licensing to suit the enterprise needs
Operational integration of distributed branches & central location Last mile integration, partnership with other core system players
One-stop shop for Worflow and Document Mgmt products Highly focused on leading edge product development
Support for mission critical processes across multiple locations 24 x 7, reliable support for your organization
Comprehensive Product Range
Domain Expertise
Industry Domain Expertise
Enterprise-wide Coverage
Rapid Deployment
Mission-critical Process Support
Value for Money
Thank you
Newgen Software Technologies LimitedD 152, Okhla Phase - I , New Delhi -110020
Ph: +91 11 407 73 791 www.newgensoft.com/partners