New Zealand Channel Day 2013 Clearwater Resort ABM Wiki Overview ABM NZ Channel Partner Conference...
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Transcript of New Zealand Channel Day 2013 Clearwater Resort ABM Wiki Overview ABM NZ Channel Partner Conference...
New Zealand Channel Day 2013 Clearwater Resort
ABM Wiki
Overview
ABM NZ Channel Partner Conference 2013
New Zealand Channel Day 2013 Clearwater Resort
ABM Wiki - Overview
New method of delivering content
Initially to Channel Partners
Eventually to End Users
Built on Atlassian Confluence and Integrated to JIRA
More interactive, promoting 2-way communication by allowing comments
New Zealand Channel Day 2013 Clearwater Resort
Content Development
Initial content copied and updated from existing sources including:
Marketing Material – Brochures, Videos, Data Sheets
Support Bulletins
Useful Support Information
Dynamic Content from JIRA
New Zealand Channel Day 2013 Clearwater Resort
Content Development
Articles published by ABM Distributor support based on discussions with Channel that may be interesting to the wider group
Content created by YOU!
FAQs
How To Guides
Tips and Tricks
Solutions
New Zealand Channel Day 2013 Clearwater Resort
What Are We Trying To Achieve?
Single access point to information
Richer, more relevant content to the channel
Better tools for finding the content
Shared content development
Interactive discussion
New Zealand Channel Day 2013 Clearwater Resort
Why Should You Contribute Content?
The more everyone contributes the better the Channel operates and the happier overall the ABM user community will be.
If you use the content others provide to save yourself time and effort, it makes sense to reciprocate when you have the opportunity.
ABM and the distributors can’t do it all.
New Zealand Channel Day 2013 Clearwater Resort
Confidentiality
It’s a public forum, so don’t say anything you wouldn’t say in a crowded room of other dealers.
Client details should be avoided
New Zealand Channel Day 2013 Clearwater Resort
Intellectual PropertyAnything contributed becomes public domain
Don’t put up anything you think is commercially sensitive or valuable
Descriptions of how to do something – YES
User guides that you sell or licence – NO
There is a fair expectation that if you copy someone’s work, you should attribute the work to the original author
Not doing so could see you getting the “Manky Mutt” award
New Zealand Channel Day 2013 Clearwater Resort
What Can You Do?
Go back to recently viewed items
Have a profile (including a picture)
Bookmark favourites
Review Watched items
New Zealand Channel Day 2013 Clearwater Resort
What Else Can You Do?
“Like” pages – James, Phil and David will like this.
Comment on pages
Create Blog posts
Create pages
New Zealand Channel Day 2013 Clearwater Resort
Let’s Take a Look
https://abmissues.jira.com/wiki/
New Zealand Channel Day 2013 Clearwater Resort
Blogging
To create a blog post, use the “Create” button at the top…
And select
New Zealand Channel Day 2013 Clearwater Resort
Articles (Pages)
Create a new page
Consider layout as well as content
Use a template
Add labels
New Zealand Channel Day 2013 Clearwater Resort
MacrosMacros are quick ways of adding content as well as other layout elements
Dynamic Lists - {content by label}, {content by user}, {table of contents}
Sections – a horizontal section {section}
Columns – a vertical section {column}
Links to other pages – Use [ ]
Files – {office excel}, {office word}. {pdf}, {multimedia}
New Zealand Channel Day 2013 Clearwater Resort
Macros
Once a macro has been created, property sheets are available:
New Zealand Channel Day 2013 Clearwater Resort
Links
Linking to other pages is as simple as typing “[“ and the name of the page.
Automatic suggestions are displayed as you type
“Dead” links can be created for pages you intend to fill in later
Just click on a dead link to automatically create the new page
New Zealand Channel Day 2013 Clearwater Resort
LabelsLabels are critical for properly organising content
They are used in dynamic lists, such as those on the Support Material Page
Why?
Because if you use labels properly you don’t have to remember to add links towards your new page.
New Zealand Channel Day 2013 Clearwater Resort
Proper Way to Use Content By Label
https://abmissues.jira.com/wiki/display/ABM/Marketing+Material
The top list has to have every individual page added (not necessarily optimal)
The bottom list uses a single label to find every relevant page.
New Zealand Channel Day 2013 Clearwater Resort
Other Dynamic Content
JIRA issues using filters – {filter results}
Using saved filters
Normal issue security applies
New Zealand Channel Day 2013 Clearwater Resort
Comments
Comments can be added at the bottom of any page or blog post.
Feel free to have conversations
New Zealand Channel Day 2013 Clearwater Resort
End User Version?
Eventually, probably. Not soon.
Will be in a different space
Will be far more rigorously controlled