New York City SHRM | Strategic Management Conference | Apr-26-2017 Lean | Agile … · 2019. 1....


You can have the best strategy and the best building in the world, but if you don’t have the hearts and minds of the people who work with you, none of it comes to life.

– Renee West


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The Importance of People in VUCA Times



Fact is: We live in VUCA times and have to respond to its challenges


Volatility

Uncertainty

Complexity

Ambiguity


25 Years of Apps Eating The Work Desk by Vala Afshar

What does digital transformation mean to you?


Source: 25 years of apps eating the work desk by Vala Afshar

Companies founded in the past 12 years


Technology Disruption



The digital transformation has far-reaching consequences – also (or especially) for Human Resources




(Too) many challenges are a ticking time bomb




Reality Check: What made companies great in the 20th

century will not make them great in the 21st century




Companies try to respond to the challenges of today’s business world: Often making it worse than better.

Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 9Apr-26-2017



Successful enterprises have the courage to fully embrace change and take a different route.

Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 10Apr-26-2017



Lean | Agile is a business & leadership philosophy, fit to match the challenges of the Digital Age




A Lean | Agile Chronicle



Common challenges resulting in unhappy customers and low profitability

Common challenges:

• Poor quality of product or service

• Low morale and employee engagement

• Unsuccessful projects

• High cost of operations

Resulting in:

• Unhappy customers and

• Low profitability

Lean | Agile solves it by developing a culture of

• Continuous improvement and

• Collaboration

Source: adapted from “About Agile and Lean” by Phil Abernathy




Lean is about creating value through respect, flow, innovation, and relentless improvement


Source: The SAFe® House of Lean, Scaled Agile Framework



Agile is based on a set of values, principles and practices


Practices

Principles

Values



Agile delivers value through an iterative approach




The core of Agile are interdisciplinary, collaborative, and empowered teams




Lean | Agile embraces dynamic environments and theory Y leadership


Source: Adapted from Bjarte Bogsnes «Ambition to Action»

• Relative & directional goals• Dynamic forecasting &

resource allocation• Holistic performance

evaluation

• Responsiveness• Iterative approach• Continuous Feedback &

Relentless Improvement• Empowerment• Collaboration

• Rigid, detail & annual• Rules-based

micromanagement• Centralized command &

control• Secrecy, sticks & carrots

• Value based• Autonomy• Transparency• Internal Motivation

dyn

amic

stab

le

Theory “X” Theory “Y”

Leadership

Envi

ron

men

t

Traditional Management

Lean | Agile



Lean | Agile has an undisputable proven track record

Source: 10th State of Agile Reports, VersionOne


87% 85% 84% 81%Ability to manage changing priorities

Increased team productivity

Improved project visibility

Increased team morale/ motivation



Excurse: Agile in Education




Agile thinking is not new




Agile is no Silver Bullet




Agile values and principles are here to stay – even if you don’t follow agile practices



Agility & Human Resources

HR is facing its biggest transformation yet




HR is the secret to achieving Business Agility




The Manifesto for Agile HR describes the core values of Lean | Agile People Operations

Apr-26-2017

Manifesto for Agile HR

Individuals and interactions over processes and tools

Inspire and engage over manage and retain

Adding value over administrative efficiency

Collaborative networks over hierarchical structures

Transparency over necessary confidentiality

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Apr-26-2017

Lean | Agile People Operations

Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 27



HR strives to create inspiring, engaging & fun places of work, where people can thrive




HR rethinks instruments that are currently driven to handle poor performance and mediocrity




HR is no longer willing to make up for weak managers and uninspiring leaders




HR liberates itself from the dictate of hidden forces like Finance and Legal




HR challenges outdated thinking and established practices




HR respects individuals and individuality while boostingthe power of collaborative teams




HR inspires and empowers people




HR is proactive, dynamic, and forward-looking




HR becomes more transparent and visual




HR fosters fast feedback and continuous & relentless improvement




HR co-creates and constantly evolves its solutions and value delivery




Agile HR Themes


Agile HR Themes

Hire for attitude & fit, and rock at onboarding to strengthen teams

• Proactively attract & engage talent

• Replace job descriptions with Value Descriptions

• Hire People over paper

• Employ for attitude & cultural fit

• Make a solid, team-based decision

• Excel at onboarding



Agile HR Themes

Move to an Iterative Performance Flow and eliminate employee appraisals in favor of continuous feedback

• Eliminate annual performance ratings

• Accept handling performance issues is a leadership task

• Avoid performance improvement trap

• Align performance cycle with iterations

• Set inspiring goals, and clarify expectations

• Continuously inspect and adapt

• Embed inspect and adapt into workflow



Agile HR Themes

Get the topic of money off the table and recognize people and teams in a meaningful way

• Decentralize salary decisions

• Allow for transparency to the salary structure and data

• Motivate through mastery, autonomy, and purpose –not cash incentive

• Avoid toxic individual bonuses

• Combine various forms of recognition

• Embrace holistic approach to benefits



Agile HR Themes

Offer meaningful growth opportunities and move talents across the organization

• Empower employees to take the lead

• Illustrate prospective role-based career paths

• Establish individual career coaching

• Apply agile workforce planning and talent scouting

• Enhance growth through Lean | Agile leadership

• Create new beginnings




Agile HR Journey


Agile HR Journey

Is Agile just another management fad?



“The Best-Kept Management Secret On The Planet: Agile”

– Steve Denning


Agile HR Journey

We need to invest in Agile HR and the moment is right


Jan-20-2016

2016 to welcome the

acceleration of agile adoption

outside IT

Jan-25-2016

HR drives the agile

organization

Dec-1-2015

HR embraces

agile (#1 of 11 HR Trends

for 2016)


Agile HR Journey

Trigger | Initiate | Iterate –the typical approach to Agile People Initiatives

Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR

Agile HR Assessm

ent

Iterate

Plan

Do

Check

Adjust

Trigger

Agile HR Vision

Specific Challenge(s)

ROI Review (Terminate)

48

Initiate

Backlog Refinement

Train & Educate

Initial Retrospective &

Backlog

Lightweight Business Case


Agile HR Journey

Start (continue) iterating today



To win in the marketplace you must first win in the workplace.

– Doug Conant, CEO of Campbell’s Soup


Thank you!

Just Leading Solutions

275 Madison Avenue14th Floor

New York, NY 10016

[email protected]

Fabiola EyholzerCEO

[email protected]+1 908 340 8091

@FabiolaEyholzer


New York City SHRM | Strategic Management Conference | Apr-26-2017 Lean | Agile … · 2019. 1....

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