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Table of ContentsNEW WORLD TECHNOLOGY........................................................................................................................1

Business Case..............................................................................................................................................3

Project Charter............................................................................................................................................8

Scope Statement.......................................................................................................................................10

Project Communication Plan.....................................................................................................................12

Return on Investment (ROI) 3 Year............................................................................................................14

SWOT ANALYSIS.........................................................................................................................................16

Quality Management Plan.........................................................................................................................17

Deliverables Matrix...................................................................................................................................19

Closeout: Lessons Learned Report.............................................................................................................21

WORK BREAKDOWN STRUCTURE..............................................................................................................22

PROJECT SUMMARY..................................................................................................................................24

TOP LEVEL/CRITICAL TASKS.......................................................................................................................26

UNSTARTED TASKS....................................................................................................................................27

COMPLETED TASKS....................................................................................................................................29

CASH FLOW/BUDGET.................................................................................................................................30

RESOURCE USAGE.....................................................................................................................................33

1

NEW WORLD TECHNOLOGYBrian Harris

Brian Harris is 25 years old and the co-founder of New World Technology. Has

worked on many projects like On the Spot Courier Services and New Century

Health Clinic. Harris is a certified project manager and has been a project

manager for 5 years. His drive for perfection and on time services has kept

New World Technology one of the top companies in the technological and

business world. Harris’ specialties are in business, programing,

communications, logistics, and medical.

Amanda DuBois

Amanda DuBois has been with New World Technology for three years. She started

as the IT director and got promoted to business analyst after her first year

with the company. Coming from Rochester Institute of Technology, graduating

with her masters in Computer Information Technology, she is certified in four

other areas. She earned her certificate in SQL, JAVA, Security plus, and her

CBAP. Originally going to school to become an independent security data

management consultant, she found that she liked the analyst side more and

could not pass up the opportunity to work for New World Technology. She plans

to work her way up in the company and possibly even take over more

responsibility in the IT department as she continues to take classes to

broaden her horizons.

1

Chris Demuse

Christopher Demuse is retired military. He is 31 with certifications in

network and security. Demuse served in the US Navy for 18 years and worked on

radio communication and network for the Navy. He joined NWT right out of the

military as a technician. Demuse is on time and is versatile in all technical

situations. His specialties are in networking, communications, and

programming.

2

Business Case1.0 Introduction/ BackgroundAmerican Sun Star Bank has been in business for over fifty years. They serve over 16,000 clients and business companies. It has been a profitable and highly trusted bank that is highly recommended by business ads. They have had a couple of break-ins recently and are looking for a way to upgrade their security. They do not want word to get out that their bank doesn’t have enough security to watch over their client’s money. By getting updated security plan, American Sun Star Bank can improve their productivity by announcing their secure accounts, assure the clients that their assets are watched round the clock, and the bank can keep a closer eye on their tellers and system more efficiently.

2.0 Business ObjectiveAmerican Sun Star Bank goals are to make sure the client’s assets are still safe, all log-ins are secured and watched, and to make sure that the tellers are not the main culprits in the latest break-ins. New World Technology can come in and install new software that monitors all computer access and also keeps the client’s information secure whenever they login to their accounts on their computers and mobile devices. By outsourcing ADT Security. ADT can install cameras, sensors, software, and monitor the bank from a distance. The information gathered at the bank will be sent to a cloud system to keep a permanent document of the clients. Having two outsourced resources can increase the time and speed of the bank.

3.0 Current Situation and Problem/Opportunity StatementAmerican Sun Star Bank as had 5 break-ins in the last 3 years. These issues can be reduced and the bank can keep track of all employees, client accounts, and any possible breaches with the upgraded security. ADT can monitor the surveillance systems installed and the new software that New World Technology installed can also see who is accessing the computers.

4.0 Critical Assumption and ConstraintsADT and New World Technology will need a list of all employees and managers to enter into their systems. Both ADT and NWT will need a conference room with Wi-Fi connection so that they can access their offsite files and can report any added information they found in looking over the banks systems and building blue prints. American Sun Star Bank will need to cooperate in full in order for this project to be fast and efficient. There will be training on these installation and it will take some time to fully understand what is being done to the bank.

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5.0 Analysis of Options and RecommendationAmerican Sun Star Bank can keep their security the same and risk break-ins and have their company reviewed by clients and or upgrade the system to make sure their company remains an untarnished safe bank. There are only 2 options that bank can look at in saving their clients from moving to another bank.

1. Outsource only ADT for physical security and leave the computers and online access the clients use login to a non-secured site to access their accounts.

2. Use both companies expertise to implement a plan to have the bank security up and running in a timely fashion that can keep the bank open so that they don’t lose money during installations.

The last option will benefit the bank by having their hours and employees not bothered while working. It covers all blind spots physically and systematically.

6.0 Preliminary Project Requirements• Blue print of the bank• Certified team members• Security software• Security cameras• Cables • List of employees and managers• Meetings with executives and sponsors• Times of business hours and holidays off• Cloud server

7.0 Budget Estimate and Financial AnalysisThe estimate of the cost for this project is $29,661. This is to cover the installation of cameras to the building and having an electrician through ADT.

• $19261.64 (ADT install $874, electrician $300, 16 Cameras w/ DVR monitor $16,000, ADT Maintenance and Monitoring 24/7 Service $2,087.64)• $1,600 for project team• $275 a year for a license of life lock. (6 computers = $1650, $4950 3yr license for 6 computers)• $2,000 IBM is giving the bank Trusteer Ramport security monitoring and internal security software. * Fund for incidentals/unforeseen expenses $1,849.36

8.0 Schedule EstimateAmerican Sun Star Bank is expecting this job to be done in 2 days. They are willing to have the bank open on the weekend so that there is no loss of business. The managers are going to schedule employees and themselves to be trained as soon as possible. The amount of days to do the project is 3 days. Friday starting at 6pm.

4

9.0 Potential RisksThere are a couple risks that are at hand. On the technical side, there might be a storm and the power could go out and that would slow the project down. Another risk might be the internet might go out and slow the project. Weather is a big challenge in these types of projects. Another risk could be meetings with a client that extends past the bank closing hour. The main risk though is time and cost. The time the project needs to be started and finished by the company’s next business day so that clients and the business won’t lose times and needs for the day.

5

10.0 ExhibitsExhibit A: Financial Analysis

6

$19,261.64 $1,600.00

$4,950.00

$2,000.00

$1,849.36

Expenses

16 ceiling cameras with 360 degreee HD/ADT DVR+monitor, Installation Fee 3 years of services for mon-itoring covering cameras and security access with maintenance, intrusion detection, 24/7 customer service

Project Team3 years of monitoring for 6 computersIMB provided security monitoring and internal security softwareFund for incedentals/unforseen expenses

Category Cost

16 ceiling cameras with 360 degreee HD/ADT DVR+monitor, Installation Fee 3 years of services for monitoring covering cameras and security access with maintenance, intrusion detection, 24/7 customer service $ 19,261.64 Project Team $ 1,600.00 3 years of monitoring for 6 computers $ 4,950.00 IMB provided security monitoring and internal security software $ 2,000.00 Fund for incedentals/unforseen expenses $ 1,849.36 Total $ 29,661.00

7

Project Charter Project Serial Number:Title of Project:Security Upgrade for American Sun Star Bank

Start Date: 04/21/2014Finish Date: 04/27/2014

Project Manager:Brian Harris

Total Cost (+/- 10%):$29,661.00

ROI (+/- 10%): Payback Point (+/- 10%):

Project Purpose or Justification:To upgrade American Sun Star Bank's security systems: Install security cameras, DVR system, life lock support, and monitoring software within the bank and all bank computers.Measurable Project Objective:1) Survey American Sun Star Bank for possible security threats2) Contact ADT for setting up security system in the bank3) Purchase Security Cameras/DVR+monitor4) Purchase Life Lock License for 6 computers5) Purchase IBM's Trusteer Ramport Security Monitoring6) Bank Approval of System7) Install security cameras and software8) Survey Bank for complete installation and all equipment operational9) Test security system

High-Level Requirements:1) Blue print of the bank2) ADT Security Contract3) Security Cameras with DVR4) Licensing for Life Lock5) Trusteer Ramport Software

Summary of Milestones:Deliverable Deadline Who is responsible

Security Cameras May 4 2014 ADTADT Monitor Software May 4 2014 ADT

Security Software May 4 2014 NWTCloud Setup May 4 2014 NWT

Success Criteria (Sponsor Acceptance Criteria):Fully complete project within the allotted time and to have the security software and hardware working efficiently.

High-Level Risks:

8

Risks Mitigation Strategy

Bank Business Hours and Completing Installation on Time

Ensure the bank, ADT, and NWT all know when the project will begin andhow long it will take for completion.

Weather and/or Power Outages

Check weather reports for scheduled time of installation of equipment, if weather appears it could be a problem, reschedule installation forwhen the weather is better.

Internet Connectivity and/or OutagesCheck with the banks internet provider for scheduled outages or maintenance for the time of the project.

Client Meetings Running Past Expected Time (Closing Hours)

Have the bank manager(s) ensure there are no scheduled meetings during the last hour of operations.

Budget Summary:Budget Summary Source Cost

Installation of Cameras ADT $4,601.64Cameras and DVR System ADT $11,399.00

Life Lock License ( 6 Computers for 3 Years) Life Lock (NWT) $4,950.00

Trusteer Ramport Security Monitoring IBM $2,000.00Miscellaneous Expenses NWT $1,849.36

Project Team Cost NWT $1,200.00Key Stakeholder List:

Name Role Position Contact Info MTBI Type

Douglas Keevers Champion President(904) 555-9821

[email protected] ENTP

Ric French Funding SponsorVice

President(904) 555-8732

[email protected] INTJProject Team Members:

Name Role Position Contact Info MTBI Type

Brian Harris Project Manager CEO(904) 555-1212

[email protected] ENTJ

Amanda Dubois Data Analysis Analyst(904) 555-1213

[email protected] ISFJ

Chris DeMeuse Data Analysis Analyst(904) 555-1214

[email protected] ESTPFunding Sponsor: (VP accountable for project)Douglas Keevers

Sponsor Signature

9

Scope Statement Project Serial Number:

Title of Project: American Sun Coast Bank Security Update

Start Date: 4/21/2014

Finish Date: 4/27/2014 Project Manager: Brian Harris Total Cost (+/- 10%) ROI (+/- 10%) Payback Point (+/- 10%) Product Description:This project is meant to increase the security of American Sun Star Bank internally and externally. There will be an increase in surveillance that include video, audio, computer log information, and a cloud server assistance. These will give the bank a more secure business and have the company have documentations of all that happens in and outside of their business. The video surveillance will include audio for safety purposes and references if needed. ADT will be monitoring these videos alongside the security on staff. There will be a 24 hour service that ADT supplies for installing and monitoring all their services they provide to American Sun Star Bank. New World Technology (NWT) will have installed security software that helps protect both client and companies information. This will also cover who is logging into the bank computers and accessing personal client files. This cuts down inside risks because the log information and the visual from the cameras to see who is logging in. The cloud server will increase the data recorded for each business day. This helps free up video tapes and paper work that sits in the bank in a room. Documents can be sent to the cloud and obtained at any time by the bank and by the customer. Customers that login into the bank site will have a time limit to access the account from the cloud. The goal for this collaboration of these three companies are to cut cost and make the work place a safe place. We are not only looking out for American Sun Star Bank’s safety, we are looking out for the clients that have been reliable to the bank.Product Characteristics:ADT will be upgrading the security cameras and software so that they can help monitor the bank closely with external issues. New World Technology (NWT) will help install and train managers with the new security software and how the bank can access the cloud to receive any information they saved and logged into their network.

Product Scope:Product Milestones:Deliverable Deadline Who is ResponsibleSecurity Cameras 4/27/2014 ADTADT Monitor Software 4/27/2014 ADTSecurity Software 4/27/2014 NWT Cloud Setup 4/27/2014 NWTProject Limits and Exclusions:Factors contributing to possible limits and exclusion can include: inclement weather, power surges/outages, or illness affecting team member(s) from either the NWT or ADT.

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Approach:NWT will partner with ADT to review the previous installation of security measures at the site. NWT will be responsible for installing licensed security software (Trusteer, Life Lock) and ADT will be responsible for installing their security and software. NWT will follow up with bank employees and managers regarding the new software as well as security details. ADT will test the equipment and further explain how it works to the managers and employees.Success Criteria (Sponsor Acceptance Criteria):Fully complete project within the allotted time and to have the security software and hardware working efficiently.

Project Administration Scope:Project Administration Milestones:Deliverable Deadline Who is responsibleProject approval/decline 4/14/2014 Douglas KeeversConcept approval 4/15/2014 Bank managersInterface approval 4/16/2014 Bank managersADT inspection 4/17/2014 ADT/BankPresentation 4/18/2014 NWT/ADT TeamSign-off 4/21/2014 Brian HarrisPM: PM SignatureBrian Harris Funding Sponsor: Sponsor Signature

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Project Communication Plan Project Serial Number:

Title of Project: American Sun Star Bank Security Upgrade Start Date: April 21, 2014Finish Date: April 27, 2014

Project Manager: Brian Harris Total Cost (+/- 10%):$29,661.00

Project Role

Name Information Desired

Method of Delivery Timing or Frequency

Contact Information

Sponsor D. Keevers Status Report

Hard copy/Email Weekly (904)[email protected]

Notes: Not to be contacted, but by PM only otherwise present documentation weekly

Project Role



Contact Information

UpgradePresident

E. Davidson

Summary Report

Hard copy/Email Monthly (904) [email protected]

Notes: Not to be contacted, but by PM only otherwise present documentation monthly

Project Role



Contact Information

Schedule Leader

B.Harris Detailed Report

Email Daily (904)[email protected]

Notes: Should notify PM face-to-face or by email if any problems with scheduling occurs

Project Role



Contact Information

Budget Leader

C.DeMuese

Summary Detail

Meeting/Email Bi-weekly (850)[email protected]

mNotes: Should notify PM face-to-face or by email if any problems with budgeting occurs

Project Role



Contact Information

12

Quality Leader

C.DeMuese

Full Report Meeting/Email Daily (850)[email protected]

mNotes: Should notify PM face-to-face or by email if any problems with quality occurs

Project Role


Method of Delivery Timing or Frequenc

y

Contact Information

Programming

Leader


Meeting/Email Twice a week

(904)[email protected]

ProductLeader

A.DuBois Detailed Report



InstallationLeader

A.DuBois Detailed Report



Development

Leader

J.Johnson Detailed Report


(904)887-9873jjhonson @yahoo.com

Project Team

Manager


Meeting/Email/Conference call/face-to-

face

Daily (904)[email protected]

Project VP Manager

C.DeMuese

Detailed Report

Meeting/Email/Conference call/face-to-

face

Daily (850)[email protected]

Notes: Should notify PM or PMVP face-to-face or by email if any problems with project occurs

Funding Sponsor: (VP accountable for project)

Douglas Keevers

Sponsor Signature:

Douglas Keevers

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mailto:[email protected]

Return on Investment (ROI) 3 Year

Months CostsCumulative

Costs BenefitsCumulative

Benefits1 $26,361.00 $26,361.00 $0.00 $0.002 $0.00 $26,361.00 $2,500.00 $2,500.003 $0.00 $26,361.00 $2,500.00 $5,000.004 $0.00 $26,361.00 $2,500.00 $7,500.005 $0.00 $26,361.00 $2,500.00 $10,000.006 $0.00 $26,361.00 $2,500.00 $12,500.007 $0.00 $26,361.00 $2,500.00 $15,000.008 $0.00 $26,361.00 $2,500.00 $17,500.009 $0.00 $26,361.00 $2,500.00 $20,000.0010 $0.00 $26,361.00 $2,500.00 $22,500.0011 $0.00 $26,361.00 $2,500.00 $25,000.0012 $0.00 $26,361.00 $2,500.00 $27,500.0013 $1,650.00 $28,011.00 $2,500.00 $30,000.0014 $0.00 $28,011.00 $2,500.00 $32,500.0015 $0.00 $28,011.00 $2,500.00 $35,000.0016 $0.00 $28,011.00 $2,500.00 $37,500.0017 $0.00 $28,011.00 $2,500.00 $40,000.0018 $0.00 $28,011.00 $2,500.00 $42,500.0019 $0.00 $28,011.00 $2,500.00 $45,000.0020 $0.00 $28,011.00 $2,500.00 $47,500.0021 $0.00 $28,011.00 $2,500.00 $50,000.0022 $0.00 $28,011.00 $2,500.00 $52,500.0023 $0.00 $28,011.00 $2,500.00 $55,000.0024 $0.00 $28,011.00 $2,500.00 $57,500.0025 $1,650.00 $29,661.00 $2,500.00 $60,000.0026 $0.00 $29,661.00 $2,500.00 $62,500.0027 $0.00 $29,661.00 $2,500.00 $65,000.0028 $0.00 $29,661.00 $2,500.00 $67,500.0029 $0.00 $29,661.00 $2,500.00 $70,000.0030 $0.00 $29,661.00 $2,500.00 $72,500.0031 $0.00 $29,661.00 $2,500.00 $75,000.0032 $0.00 $29,661.00 $2,500.00 $77,500.0033 $0.00 $29,661.00 $2,500.00 $80,000.0034 $0.00 $29,661.00 $2,500.00 $82,500.0035 $0.00 $29,661.00 $2,500.00 $85,000.0036 $0.00 $29,661.00 $2,500.00 $87,500.00

$26,361.00 $27,500.00

ROI: 4.3%Benefits are based on bank charging $5.00 per month, per customer for security and based on the bank having exactly 500 customers

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Months

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36$0.00

$10,000.00

$20,000.00

$30,000.00

$40,000.00

$50,000.00

$60,000.00

$70,000.00

$80,000.00

$90,000.00

$100,000.00

Return on InvestmentCumulative Costs Cumulative Benefits

15

SWOT ANALYSIS

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Quality Management Plan Project Serial Number:

Title of Project:American Sun Star Bank Security Upgrade

Start Date: April 21, 2014Finish Date: April 27,2014


Quality Team Leader:Chris Demuese

Project Description:New World Technology will install new software that monitors all computer access and also keeps the client’s information secure whenever they login to their accounts on their computers and mobile devices. The information gathered at the bank will be sent to a cloud system to keep a permanent document of the clients. Having two outsourced resources can increase the time and speed of the bank.Quality Objectives:

System runs successfully User friendly Proper installation Installed after bank hours/no loss in profit Cloud implementation

Project Quality Team Members:Name Role Position Contact Info

C.DeMueseQuality Control Team Leader Vp Manager


A.DuBoisQuality

Improvement Product Leader(904)403-9823

[email protected]

B.HarrisInternal

Quality Control Project Manager(904)803-3040

[email protected]

J.JohnsonProcess Quality Team Leader

DevelopmentLeader


Quality Metrics Criteria (Sponsor Acceptance Criteria): ROI Project planning Project analysis Quality team assurance New hire re-train

17

Project Quality Administration Deliverables:Deliverable Deadline Who is responsibleQuality Plan 4/14/2014 C.DeMuese

Process Quality Plan

4/14/2014 D.Johnson

Project Quality Improvements

4/14/2014 A.DuBois

Product Quality Assurance

4/14/2014 B.Harris

PM:Brian Harris

PM SignatureBrian Harris

Funding Sponsor: (VP accountable for project)Douglas Keevers

Sponsor Signature

Douglas Keevers

18

Deliverables Matrix Project Serial Number:Title of Project:Security Upgrade for American Sun Star Bank

Start Date: 04/21/2014Finish Date: 04/27/2014


Project MilestonesWBS No.

Activity Name

Milestone Date

Assigned Resource

Status (see notes)

Problems (Briefly explain the challenges with this activity)

Resolution (Briefly explain proposed corrective action taken)

2

Project Kickoff

Meeting4/14/2014

Douglas Keever, Ric

French, NWT Green None N/A

15Go/No-

Go4/15/2014

Douglas Keever, Ric

French Yellow

Not sure what goes here, it was in the

example of an 'A' paper Not sure

19Security Cameras

4/23/2014 ADT Yellow

This step has not been completed yet

Awaiting Purchase of Equipment

22

ADT Monitor Software

4/28/2014 ADT Yellow


ADT can begin once the cameras are purchased

26Security Software

4/25/2014 NWT Yellow


Software has yet to be purchased

34Cloud Setup

4/28/2014 NWT Yellow


Software has yet to be purchased

44 Sign-off4/27/2014

Douglas Keever, Ric

French YellowThis step has not been

completed yet

Project isn't complete so it can’t be signed off

on yet

Project Administration Deliverables:Deliverable Deadline Who is ResponsibleGo/No-Go 4/15/2014 Douglas Keever, Ric French

Sign-off 4/27/2014 Douglas Keever, Ric French

19

PM:Brian Harris

PM Signature

Funding Sponsor: (VP accountable for project)Douglas Keevers

Sponsor Signature

Green – everything is complete and on scheduleYellow – this step has not yet been completed or there are problemsRed – this step is not yet complete or something has happened to slow or stop further progress

20

Closeout: Lessons Learned Report Project Serial Number:Title of Project: American Sun Star Bank Start Date: 4/21/2014

Finish Date:4/27/2014Project Manager: Brian Harris Financial Budgeted and Actual Spending:

1. Did the project meet scope, time, and cost goals? Yes2. What was the Success criteria listed in the project scope statement? Fully complete project within the allotted time and to have the security software and hardware working efficiently.3. Reflect on whether or not you met the project success criteria. Our team successfully completed the tasks at hand. We were able to test both security camera system and security software. 4. In terms of managing the project, what were the main lessons your team learned? The team was able to learn about working with other organizations and use their skills to work diligently and agree on any disputes in a timely manner.5. Describe one example of what went right on this project. The security installations and testing went well. No down time and no interference.6. Describe one example of what went wrong on this project One thing that went wrong was the outsourced company was running late during the install process. The electrician came late and did not start working right away so there was a pinch to get this done by the end of the weekend. If we did not have it done, the bank would lose business hours and therefore would also lose money which would have been reimbursed by our company or the sponsor.7. What will you do differently on the next project based on your experience working on this project? Next project we might want to cut out the middle man, that being ADT. It would save the project some money and may cut out any possible issues such as the electrician running late.

PM: Brian Harris PM Signature:

Funding Sponsor: Douglas Keevers Sponsor Signature:

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WORK BREAKDOWN STRUCTURE

22

PROJECT SUMMARY

24

TOP LEVEL/CRITICAL TASKS

26

UNSTARTED TASKS

27

COMPLETED TASKS

29

CASH FLOW/BUDGET

30

WBS/WHO DOES WHAT

31

RESOURCE USAGE

33

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