NEW TECH 2013 - Indianapolis - Workbook

8/13/2019 NEW TECH 2013 - Indianapolis - Workbook

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Lab on Design Thinking in EducationUniversity of Kentucky

[email protected]://dLab.uky.edu

How Might We...

New Tech Design Thinking Workshop

Indianapolis, April 10, 2013



Agenda

• Welcome

• Introduction and Context

• Creating What People Need

• Empathy Interview

• Brainstorming• Harvesting the Brainstorm

• Prototyping

• Plus, Delta, Questions, Ideas

• Close

1



Your Mission: Understand someone's point of view so you

can design something USEFUL & MEANINGFUL for them.

Start by GAINING EMPATHY.

The Empathetic Interview

TIP 1

Assign the following roles

within your team so thateach person has a clear

purpose visible to the

participant:

• One person to lead the

interview

• One to two note takers

(note page follows)

Listen and be attentive.

Allow long pauses.

Ask naive questions even

if you are an expert.

Don't correct the

students.

REMEMBER:

The STUDENT is the

expert.

TIP 2

20 minutes

2



INTERVIEW GUIDE NEW TECH DESIGN THINKING WORKSHOPUsing Technology for Learning • April 9, 2013 • dLab.uky.edu

OPEN SPECIFIC

Start the conversation with simple and specific questions

your participants will feel comfortable answering. You may

want to begin with a compliment and short introduction andthen move on to questions about the student’s current life. This

is your chance to build rapport with the student you are

interviewing and to ask basic questions that will help you

understand their overall situation, how they view the school,

and how they view their grade as unique or similar to others in

the school.

GO BROAD

Prompt bigger more general topics that ask the student to think

about life, the school, and the future. Ask about their hopes

and dreams for the future, as well as the barriers to

achieving their goals. This is the chance to identify what might

be standing in their way, and what they perceive the real paths

to a better future might be.

PROBE DEEP

Ask deeper questions about your design challenge at hand &

prompt with ‘what if’ scenarios. The last half of the interview is

the time to ask questions that are focused on your design

challenge. Make sure to ask concrete questions of the

student that will help you define what is and is not

desirable to this person.

E X A M P L E I N T E R V

I E W G

U I D E OPEN SPECIFIC

• What year in school are you in?

• How long have you been at your school?

• What’s a great thing happening at your school right

now?• What kinds of things do you think kids in your grade

do differently from kids in other grades?

GO BROAD

• What are your aspirations for the future?• Why did you choose those?

• What do you see that could get in the way of achievingyour goals? (Could be anything -- not necessarily

school-related)

PROBE DEEP

ell the student : We want to figure out how create an

environment where students use technology responsibly

and appropriately for their academic work.

• How would you describe the way in which moststudents use technology at school? (ASK “WHY DO

YOU SAY THAT?”)• What do you wish the adults (parents, teachers,

others) knew about how students use technology thatthey just don’t realize? (ASK “WHY DO YOU SAY

THAT?”)

• What changes would you like to see in the way

students use technology.

(ASK “WHY DO YOU SAY THAT?”) • ADD A WHAT-IF SCENARIO e.g.

“What if we did _________? Would you like that? Why

do you say that?

Adapted from the IDEO HCD Field Guide University of Kentucky Laboratory on Design Thinking in Education



Interview Notes

NOTES/SKETCHES

3



Interview Highlights

THINGS THE STUDENTS SAID OR DID THAT SURPRISEDYOU OR MOST MEMORABLE QUOTES

MAIN THEMES OR LEARNINGS THAT STOOD OUT FORYOU FROM THIS INTERVIEW

THINGS THAT MATTER MOST TO THE STUDENTS

NEW TOPICS OR QUESTIONS TO EXPLORE IN FUTUREINTERVIEWS

5 minutes

4



SHARE your thoughts + CAPTURE feedback.Walk your students through your sticky notes. Explain what you heard them say, ask them ifyou're right, what should be added, what needs to be taken out. Ask them if they buy into thethings you've written on the sticky notes.

New things I've learned about the students and their NEEDS:

TIP

If a student asks:

"Will the day plan have X or Y?"

You say:

"Should it have X or Y?"

REMEMBER: The student is the

expert

Not sure if you uncovered

enough characteristics?

Ask the student to help!

TIP

7 minutes

6



Brainstorm Rules

One conversation at a time.

Go for quantity

Headline!

Build on the ideas of others

Encourage wild ideas

Be visual

Stay on topic

Defer judgement - NO blocking

Stanford d.School Bootleg, 2010

7



4. Prototype! EMPATHY + PROTOTYPING + FEEDBACK

A. Generate a SOLUTION

Write one of your four "harvested"ideas here that you will prototype.

Prototype your big idea!This is your plan, map, scenario, script, blueprint that SHOWS your IDEA(RAPID PROTOTYPING + SHOW DON'T TELL).

Use large chart paper



Feedback on the Session - Please tear out and hand in

HOW did it go for you?

+ What works... What could be improved...

? Questions... ! New ideas...



Interview Highlights - Student Version

THINGS THAT YOU OR OTHER STUDENTS SAID OR DIDTHAT SURPRISED YOU.

WHAT WAS THE MOST MEMORABLE QUOTE?

WHAT WAS A MAIN THEME OR THEMES THAT STOODOUT FROM YOUR DISCUSSION

(IN THREE BULLETS)

•

•

•

THINGS YOU HEARD THAT MATTER MOST TO STUDENTS

WHAT NEW TOPICS OR QUESTIONS SHOULD ADULTS BEASKING IN THE FUTURE?

15

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NEW TECH 2013 - Indianapolis - Workbook

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