May 3rd, 2012

New SuperNet Bandwidth Services

Alberta Education Sector

New Services

Two new services are being developed Line Rate (LR) Knowledge Economy Broadband (KEB)

Drivers Customer demand for new features Customer demand for revised pricing Industry direction

Benefits Provide customers with new price/performance options Customers can chose the option best suited to the

performance requirements of their traffic

Line Rate Service (LR)

Line Rate Service is a Best Effort service with no QoS (Best Effort Class only)

Service Level Objective – based service

100Mbps/1Gbps/10Gbps services available

Delivered on 100Mbps copper, 1Gbps fibre and 10Gbps fibre interface

respectively. One VPN (L2 Pt2Pt or L3 MPt2MPt) included with the service

Additional VPNs orderable at $50 per VPN

LR Service Pricing

Monthly Recurring Charge (MRC) will be broken into three components: Access Fee ACE Fee Other Fees (e.g. additional VPNs)

Description Access Fee ACE Fee Total Line Rate 100 Mbps $700.00 $98.00 $798.00

Line Rate 1000 Mbps $1000.00 $98.00 $1098.00

Line Rate 10,000 Mbps $6000.00 $98.00 $6098.00

LR Service Level Objective - Performance

Specification Units Best Effort Class

Target

Latency ms 150 Packet Loss % 5

Specification Units Best Effort Class

Target

Latency ms 100 Packet Loss % 3

SuperNet Inter-Gateway Performance Specifications (Calgary Gateway to Edmonton Gateway)

SuperNet Regional Performance Specifications (Southern Alberta to Calgary Gateway )

SuperNet Regional Performance Specifications (Northern Alberta to Edmonton Gateway )

Specification Units Best Effort Class

Target

Latency ms 150 Packet Loss % 5

LR Service Level Agreement - Availability

Access Line Availability of 99.925%. Access Line is measured from

the Ethernet Service Port on the SED to the MPLS Network Edge.

Core Availability of 99.95%. Core Availability is measured between MPLS Network Edge to MPLS Network Edge.

Knowledge Economy Bandwidth Service (KEB)

Next generation service similar to existing CAR services but with additional features and functionality

4 classes of service – Real Time, Interactive, Standard and new Best Effort class

Layer 3 and Layer 2 VPNs (point to point and multipoint to multipoint) Service starts at 100 Mbps and customers can purchase ‘a la carte’

bandwidth all the way to 10,000 Mbps Delivered on 100Mbps copper, 1Gbps fibre and 10Gbps fibre interface

respectively After 1Gbps of total bandwidth the customer will require a 10Gbps

upgrade with associated one-time costs Real Time and Interactive classes cannot exceed 30% of the total

purchased bandwidth Pricing based on a five year term

KEB Pricing

Description Access Price

ACE Fee Total

100 Mbps NGN Service $800.00 $98.00 $898

Monthly Recurring Charge (MRC) will be broken into three components:

Access Fee ACE Fee Per Mbps per class bandwidth fees Other Fees (e.g. additional VPNs)

The Access Fee will include 100 Mbps of bandwidth bundled in automatically, allocated as 90 Mbps of Best Effort, 5 Mbps of Real Time, 5 Mbps of Interactive and 0 Mbps of Standard

KEB Pricing

Additional bandwidth can be added per class in 1Mbps increments

$ per Mbps

Best Effort

Standard (Bronze)

Interactive (Silver)

Real Time (Gold)

$.75 $2.50 $4.00 $11.00

KEB Pricing – Upgrade Examples

Minimum KEB = 100Mbps = 90 BE, 0 ST, 5 INT, 5 RT = $898 Example 1 “I would like to add 100Mbps of Standard Class bandwidth” 100Mbps x $2.50 = $250 New KEB = 200Mbps = 90 BE, 100 ST, 5 INT, 5 RT = $898 + $250 = $1148

Example 2 “I need 150Mbps total of Best Effort Class” 150Mbps – 90Mbps = 60Mbps x $0.75 = $45 New KEB = 160Mbps = 150 BE, 0 ST, 5 INT, 5 RT = $898 + $45 = $943

KEB Service Level Agreements

Service levels are provided with a Minimum Accepted Service Level (MASL) value and a target value according to the following definitions and tables below.

Best Effort Class of service is provided with a Service Level Objective (“SLO”) only.

SuperNet Regional Performance Specifications (Southern Alberta to Calgary Gateway or Northern Alberta to Edmonton Gateway)

SuperNet Inter-Gateway Performance Specifications (Calgary Gateway to Edmonton Gateway)

Services Comparison

Feature Capped Service

GigE Service

Line Rate Service

KEB Service

Bandwidth - Mbps .256 to 60 100 to 800 100, 1000,10,000 100-10,000

VPNs Included 6 20 1 6

Layer 3 VPN Yes Yes Yes Yes

Layer 2 VPN No No Yes Yes

Term Requirement No Yes Yes Yes

Default Class Standard Standard Best Effort Best Effort

Performance SLA yes yes no yes

Availability SLA yes yes yes yes

Quality of Service yes yes no yes

Service Interoperability

Targeted functionality is for a KEB Head End service to be interoperable with LR, Capped and GE services

Axia Engineering is currently testing this functionality.

Prognosis is positive but no commitment yet

A Line Rate Head-End will operate with Line Rate services only

Service Migration

Customers migrating to LR will probably need to maintain two Head-Ends (Existing Capped and New Line Rate) while they migrate their sites to LR

Service Migration

> Customers migrating to KEB will probably not need to maintain two Head-Ends while they migrate their sites from Capped to KEB (assuming inter-operability testing is successful)

Axia ACE Service (Axia Enhanced Service)

Access to bandwidth levels above 20 Mbps

All EAN services will be supported by the appropriate electronics at no

additional cost to the customer, No installation or travel costs associated with device upgrade, up to 1 Gbps service

BAN services may still incur one-time Bell install or upgrade costs

Free and unlimited administrative and software configuration changes ( a $20/event charge without enhanced)

Access to packet loss, jitter, latency, availability, and bandwidth utilization

trending on the SuperNet Information Portal web site

Discussion / Questions