New Store Opening Checklist - TCC Dealer Program Store...With the time it takes to open your new...

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New Store Opening Checklist The Cellular Connection - TCC

Transcript of New Store Opening Checklist - TCC Dealer Program Store...With the time it takes to open your new...

Page 1: New Store Opening Checklist - TCC Dealer Program Store...With the time it takes to open your new store, ... See Front of Store Tab Order your mobile POS and get TCC Corp to set them

New Store Opening Checklist

The Cellular Connection - TCC

Page 2: New Store Opening Checklist - TCC Dealer Program Store...With the time it takes to open your new store, ... See Front of Store Tab Order your mobile POS and get TCC Corp to set them

Title or Responsibility Name Phone NumberMoorehead Communications VPMoorehead Communications DirectorMoorehead Communications RM

Verizon Wireless DMVerizon Wireless AM

Moorehead Warehouse 765-651-2013Moorehead Corporate Office 765-651-2001

Co-Op, Signs, ACB Questions Melissa Peters 765-733-1561Communications, CIM, Demo Acti Jill Lewis 765-733-1516AR Questions Vangie White 765-733-1696Datascape and Dealer Codes Leandra Watkins 317-819-7069Warehouse Contact Allison Kirk 765-733-1689AR Support Vangie WhiteSchedule B Willie WardCommission Support Vangie White5 Star Login or Help Camelia HughesMarketing Dawn Guenin 765-733-1562

Demo Phone Order Willie Ward [email protected]

[email protected]

[email protected]@tccrocks.com

[email protected]@[email protected]

[email protected]

[email protected]@tccrocks.com

The Cellular Connection New Store Opening Checklist

Contact Information

[email protected]

Contact Information

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Name Link Username PasswordMoorehead Communications Dealer Site www.mooreheadcomm.comeRoes Midwest https://eroes-ss.mwest.verizonwireless.com/eRoes East https://eroes-ss.east.verizonwireless.com/eRoes South http://eroes-ss.south.verizonwireless.com/eRoes West http://eroes-ss.west.verizonwireless.com/Datascape DatascapeWorkflow One Workflow OneTCC Accessories www.tccaccessories.com

Store Links and Logins

The Cellular Connection New Store Opening Checklist

Links and Logins

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Complete your LOI with the landlord of the chosen location

Work with a sign vendor - See Signs Tab

Work with your Regional Manager to get the Verizon team to obtain location codes

Purchase Computers - See Computers tab

Reach out to RQ4 (preference) or a Point of Sale system to begin installation - See Computers Tab

Start to develop your relationships with accessory vendors - See Accessory Vendors tab

Reach out to Regional Manager to get tokens for computers (Must be done after your VZW location codes are in)

Start working with RQ4 to load your inventory/commission structure into the system

Send Floorplan with dimensions to Whitney Pyle with ACS to begin drawings and layouts - See Fixtures, Paint and Flooring tab

The Cellular Connection New Store Opening Checklist

Turn in New Dealer Paperwork to Leandra Watkins - See Paperwork list tab

With the time it takes to open your new store, this is the timeline that your Regional Manager will help you walk through.

Make sure that you have completed all of the items in this paperwork - Insurance, W-9's, Business email address, Sales Tax Resale Exemption Certificates, etc.

Time-line

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Reach out to Regional Manager to order your Samsung and Apple Displays (Ordered by Melissa Peters)

Two Weeks Prior to Grand Opening - Press Release!

release to local media outlets to get the word out for FREE!Fill out the following questions and send to Dawn Guenin:

1. Date of Grand Opening2. City where store is opening3. Exact Store Address4. Is this a brand new store, relocated store or a remodel location?

(If relocation, what was the previous address?)5. Does the store have the Rockstar Design?6. Will there be a ribbon cutting ceremony?

(If so, what is the time/date?)7. Is a charitable donation being made?

(If so, to whom?)8. Is there an event being held for the community (radio remote, prizes, etc)?9. Is there anything else you would like the public to know about this store?

Order your demo mifi and iphones - See Front of Store Tab

Order your mobile POS and get TCC Corp to set them up - See Equipment Tab

Hire employees and obtain login information - See Employees Tab

Order Phone Inventory

Order Accessory Inventory

Order Verizon Items from ACB - Rugs, Bags, etc. - See Vendors, Merchandising and Front of store tabs

Complete VZW Trainings online for you and your employees

Begin to set up store

Our PR Company will create a press release for you to announce your new store. They will also submit the press

Time-line

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AGENT BUSINESS LOCATION SHEET PERSONAL HISTORY QUESTIONNAIRE

Agent Business Location Sheet Personal History Questionnaire

AUTHORIZATION FOR RELEASE OF INFORMATION Sales Tax Resale Exemption Certificates

(Provide one for each applicable state in whichyou have a location)

Information Release Form

PROSPECTIVE DEALER CONFIDENTIALITY RELEASE TAX EXEMPT #__________________________

Confidentiality Release Form

BANK REFERENCES W-9

W-9 Form

CERTIFICATE OF INSURANCE ACH

Insurance Certificate Form ACH Form

New Dealer Paperwork

The Cellular Connection New Store Opening Checklist

This paperwork gets turned into Leandra Watkins

[email protected]

Questions on this should be directed to your MHC Regional Manager

Click on any blue link and it will open the necessary paperwork

New Store Paperwork List

All of this paperwork can be found by clicking the link below. Please make sure you are using the

most updated forms by using this link:https://tccrocks-my.sharepoint.com/personal/lgann_tccrocks_com/_layouts/15/start.aspx#/Documents/Forms/All.aspx?RootFolder=%2fpersonal%2flgann%5ftccrocks%5fcom%2fDocuments%2fDealer%

20Paperwork&FolderCTID=0x012000D2CAB287BFBF4E4998CCA4BAD13601E7

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CONFIDENTIAL DEALER APPLICATION VOIDED CHECK and DIRECT DEPOSIT PERMISSION

Confidential Dealer Application Direct Deposit Permission Form

BUSINESS EMAIL ADDRESS PERSONAL GUARANTEE

Personal Guarantee Form

MHC DEALER AGREEMENT-VERIZON MAP POLICY

MHC Dealer Agreement MAP Policy

MHC Premium Partner Agreement

NON-DISCLOSURE AGREEMENTS MAP ADDENDUM

NDA Form MAP Addendum

VZW NDA Form

New Store Paperwork List

Social Media Policy

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765-667-8000

Rockstar Catalog Rockstar Lite Pricing Order Form

Get Floorplan and Measurements to Whitney [email protected]

- Include dimensions- Include ceiling height- Include any poles or building fixtures that cannot be move

Review store designs/fixture layoutsReview the floorplans/ideas Whitney sends youDecide on flooring and paint (See Page 3 in ACS Catalog) Order from local distrubutor or storeSign off on design/floorplanUse order form above to send to ACSSchedule install date with ACS or local installerCommunicate date with MHC Regional ManagerCoordinate date with inventory shipments for phones and accessories.Coordinate budget with MHC Regional Manager for MDF

Store Fixtures and Design

TCC's MDF Policy:

The Cellular Connection New Store Opening Checklist

Any store fixtures ordered from a vendor will need to be paid by the dealer with a credit card or check to the vendor. Moorehead will

reimburse MDF funds when they are received from Verizon Wireless.

ACS Order FormRockstar Lite - PricingRockstar Catalog

We work with ACS for fixtures and store designhttp://www.advancedcabinetsystems.com/

Fixtures

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4) Many flooring manufacturers/installers state that flooring needs a minimum of 24 hours to set prior to bringing in store fixtures, sothe flooring will need to be and set at least 24 hours prior to the arrival of store fixtures, or the time recommended by the flooringmanufacturers.

5) Paint can take up to an entire week to cure so that should be completed ahead of fixture delivery/installation by the time framerecommended by the paint manufactures/painters.

6) Orders for fixtures should be placed a minimum of six weeks prior to the date the dealer would like them delivered. Shorter leadtimes will be accommodated if possible, but not guaranteed. Many of our lead times for security devices, alarms, acrylics, metal materialsand accessories are four to six weeks, making it nearly impossible for us to complete fixture production earlier.

The Cellular Connection New Store Opening Checklist

ACS Specfic Guidelines

2) All construction work, including electrical and data work must be completed prior to the installation of fixtures.

1) Obtaining building and remodeling permits are the responsibility of the store owner or landlord and should be obtained by the datesrequired in any given location.

3) Construction work must be consistent with the building plans that ACS is given for layout purposes. Verizon is approving layouts andthey must match the actual construction.

16) ACS cannot move forward with any fixture package manufacturing until we have a signed order form from the dealer and an approvalfrom Moorehead Corporate.

7) If fixtures are to be installed by JGBowers, Inc./ACS it is an additional cost and will need to be quoted and included on the orderform. Delivery and installation are NOT included in the price of the fixtures.

8) ACS provides installation instructions when necessary and we advise all store owners to hire a reputable, professional installationcrew for installing store fixtures.

9) ACS is not responsible for damages caused by the improper installation of fixtures10) Changes to delivery dates must be made a minimum of a week in advance. Less notice will result in a fee equal to the cost ACS ischarged by the shipper plus a rescheduling fee of $50.00.

11) Customization of fixtures will result in additional lead times and additional charges which will need to be quoted on a per job basis.

12) ACS accepts credit card payments and payment agreements from Moorehead Corporate on behalf of the dealer. If a dealer does nothave a payment agreement in place with Moorehead corporate or the cost of the order exceeds the amount of the payment agreement,they will need to pay for their fixtures (or the amount exceeding the payment agreement) prior to shipment.

13) JGBowers, Inc./ACS do not supply signage for building/store exteriors. A Verizon approved sign vendor will need to provide thesignage.

14) Each store owner should receive a merchandising kit from either Verizon Corporate or Moorehead Corporate. ACS does not providemerchandising kits, but we are happy to assist in

15) Email communications to ACS should include the dealer’s Moorehead representative.

ACS Specific Guidelines

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317-613-4411 317-613-4412 fax

When it comes to national signage and graphics requirements, Identiti Resources provides maximum value to our clients through our commitment

to provide unparalleled service to our clients on a consistent basis.

Contact: 847-301-0510 Fax: 847-301-0518

Click Below for the Sign Requirements

Sign Requirements

The Cellular Connection New Store Opening Checklist

We recommend two sign vendors who know our standards and who have made TCC Verizon signs.Choosing your local sign maker is also an option.

Please see the attached document with the sign requirements.These are very speecific and must be followed.

All signs must be approved through Moorehead and ACB.Melissa Peters will work with you on this - [email protected]

Premier Sign Group has been the preferred sign vendor for Moorehead

Communications for the past ten years. Knowledge, experience, and understanding

of Co-op requirements become vital elements as they strive to provide a smooth

process from beginning to end.

For more information please contact Jim Leahy

Like never before, today’s business environment stresses saving time and resources.

Sign Requirements

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Window Clings - DISH, Direct TV, MSO, Verizon, eRecycle, Protection choice

Verizon Rugs - Can be found on www.vzwretailer.com

Open Sign

In-Store Demo Activation Requests

The subject line should read as follows:

Subject: Demo, POS #• Outlet ID

• Name of Device (Ex: Jetpack, HPC, iPhone)

• ESN

• SIM card # (if 4G)• Desired Area code and Prefix

The Cellular Connection New Store Opening Checklist

• Please keep in mind. Each store should only have 3 active in-store demos; 1 MiFi and the2 required iPhone demos. Please do not submit any other voice line requests - These requests

will NOT be processed.

Hours - Window Sign for front door - Can order from our marketing team - [email protected]

Snap Frames - Can order from ACS for posters - Posters can be ordered from Workflow One - Inside infocenter

Dummy Phones - Can be ordered from multiple locations: Our Website, Manufacturers Websites, ebay, etc.

Acrylic Sign Holders and Acrylic Brochure Holders - Can be found on ACS webiste or Office Supply Store

Demo Mifi and Demo iPhones: These devices must be live - They can be ordered at [email protected]

Once they are obtained, Jill Lewis will activate these. She will also help to keep them up to date. Please email Jill following these instructions for her to help you with your demo lines.

Items beyond fixtures to think through for the front of store

Front of Store Details

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ESN Change The subject line should read:Subject: ESN Change, POS #In the body of this email please provide the following information:

• Mobile Telephone Number• ESN/IMEI of new device• SIM # if the device is 4G• Name of new device

Demo DeactivationThe subject line should read:Subject: Demo Deactivation, POS #Please provide the following information in the body of your email.

• Mobile Telephone Number• Device

Please briefly provide reason for deactivation

Price Tags for Phones and Accessories The easiest place to print these from is our website. Click the link below. You can also order custom card stock from us for these tags.

Price Tags

Store Alarm

Cameras Rebiz is an option for this (See Other Vendors Tab)

Front of Store Details

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Computers Need 3 to 5 Computer Desktop Workstations Each Workstation needs a Barcode Scanner Each Workstation should have a Credit Card Swiper Each Station needs a mouse and mousepad Should have at least one computer with speakers for webinars and trainings Each computer will need a TOPEZ signature pad

Signature pads should be ordered from us to be compatible with eRoes

Mobile POS All Store MUST have a Mobile POS iPad These can be ordered from us - www.mooreheadcomm.com

Our IT team will set this up for you prior to sending it out to you

POS System Moorehead Communications uses and recommends using IQ Metrics - RQ4 System Contact them at: www.iqmetrics.com

The Cellular Connection New Store Opening Checklist

Order the devices from the website/warehouse. Once it gets to you, you will need to ship them to Moorehead Communications -

Attn: Willie Ward525 Congressional Blvd Carmel, IN 46032

Include a piece of paper stating: Dealer Name, Store Address, VZW Location Code and MHC POS #.

We would like a minimum of 1 week to set them up and ship them back to you. Please email the tracking information to

[email protected] with the Dealer Name, Store address, VZW Location Code and MHC POS #.

General Inquiries (Ask for the Moorehead Communications Representative): 866-476-3874

Computers

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eRoes eRoes is our Verizon Wireless System

Reach out to Jill [email protected] with:New Employee CIM/eROES Request The subject line should read as follows:

• First Name• Last Name• Location Code• Employee email address

eROES Login ErrorsSubject: eROES problem, POS #

• First Name• Last Name• Location Code• Brief description of the problem.• Include a screen shot of the error code

Terminated Employee

The subject line should read as follows:Subject: CIM / eROES, POS #In the body of the email please provide the following information.

• First Name• Last Name• Location Code• POS #• Email address

Jill Lewis will make your logins for this. You will need a login for each of your employees.

Subject: eROES, POS # (your POS # is your four digit Moorehead store #)

In the body of the email it is very important that you provide all of the required information below:

*Please carbon copy your Regional Manager on CIM requests. Please keep in mind thereis a 24 hour waiting period before the employee has access to eROES and an

additional 24 hour (48 hours total) waiting period before they will have access to VZ Learn.

This request should be submitted the same day the employee is terminated.

Computers

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5 Star Access Form

Datascape https://secure2.datascape2.com/vzwin/logon.jsp

Leandra Watkins will set up your Merchant ID and Login Information

Cellbrite Cellbrites are used to transfer information from one phone to the next Order machines from their website: www.cellbrite.com

This is an example script you can use with your team for training on how to make these calls:

Once you have logins, you must register EACH computer following their instructions

Instructions are written out here: https://dsi2.datascape2.com:8443/AgentProfile/Help/pchelp_Walkthrough_IE7.htm#trustedsites

Verizon has an outbound call program for us, that they automatically load content into.

This is a mandatory item that Verizon asks us to participate in. If we do not manage this properly, they will move the leads to another store.

Camelia Hughes will be your contact to help to manage this. Please fill out this form and email it to [email protected] for access to the system.

You will be able to check the progress of your team's involvment by following these instructions:

Datascape is our Verizon Wireless Bill Pay System used for cash payments

Verizon Wireless 5-Star - Can be found inside eRoes

5 Star Reporting Instructions

Example 5 Star Script

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Accessory Shelving

Safe

Cash Drawer - Float Money

Vaccumm Cleaner

Cleaning Supplies

Bathroom SuppliesToliet Paper, Soap, Paper Towels, etcFile Cabinets

Office Supplies

The Cellular Connection New Store Opening Checklist

File Folders, Pens, Cans of Air, Post it Notes, Printing Paper, Colored Paper, Thank you notes, Highlighters, Markers, White Board, Dry Erase Markers, Tape, Packing Tape,

Windex, Bathroom Cleaner, Counter Cleaner, Bleach Wipes, Hand Sanatizer, Paper Towels, etc

Backroom

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Finding Candidates

InterviewingMoorehead Communications uses situational based interviewing

Interview Guide What not to Ask

Profile Assessments

If you are not using Hire Well Now, we can help you with these tool.

Profile AssessmentsSubject: Profile Assessment, POS #In the body of the email please provide the following information.

• First Name• Last Name

Training Once your employees are hired and have logins, training is the next step.

VZ Learn ReportingThe subject line should read:Subject: VZ Learn, POS #

These are some examples of interview guides to help with the interview process - Click on the links below

Jill Lewis will be your contact for these - [email protected] She will need the following information to help:

• Email address of the person who will be taking the assessment

VZW - Online Trainings are helpful and mandatory - They can be located in VZ Learn inside of eRoes

The Cellular Connection New Store Opening Checklist

New Employee Items

Our partnership with them can help you with job postings, profile assessments, background checks, etc.

See the Other Vendors tab for more information

We are partnered with a company called Hire Well Now to help you find quality candidates

We feel strongly that this is an important tool when hiring employees, as you are looking for long term, loyal employees

Jill Lewis can help you track the progress of your employees - Email her following these instructions for help

Employees

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Please provide the following information in the body of the email:• VZ Learn Course Code Name• Location Code(s)

Name Tags These are mandatory for our Verizon Agreement

Dress Code It is important to dress as a professional Verizon Wireless/TCC Employee Our website is a great place to find logo wear at a discounted price

TCC Attire Store

Business Cards Business Cards can be ordered from our marketing team pre approved by ACB

Business Card Design Template

We will help you with these. They can be ordered from our dealer services team - [email protected]

VZW - Hold Earn the Right courses, B2B Courses and others - Work with your VZW Account Manager and MHC Regional to set these up

Moorehead Communications also has their own training team - Work with your MHC Regional Manager to set this up

Employees

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Media

Final copy of ad with written dimensionsEnlarged copy of legal disclosures

Foreign language ads: English translation and Certificate of Accurate Translation

Pre-approval formTypewritten, itemized estimate from print vendor

Radio Remote: Account Manager approval, script or subject matter to be coveredTypewritten contract outlining expenses, location(s), length of run time

Pre-approval formRadio: ad's script prior to taping

TV/Cable: VHS tape of spot along with written scriptRadio Remote: Account Manager approval, script or subject matter to be covered

On-screen legal disclosure must appear large and long enough to be read in its entirety

Final copy of ad with written dimensionsEnlarged copy of legal disclosures

Typewritten, itemized estimate from print vendorForeign language ads: English translation and Certificate of Accurate Translation

The Cellular Connection New Store Opening Checklist

Out of Home

Verizon will help us Co-Op certain items. Below is a description of items that will count and the requirements for it.

Please submit all ads to [email protected]. Make sure to include all information in your email and use a descriptive title.

Co-Op Website: http://www.vzwcoop.com

Newspaper & Magazine

Direct Mail, Inserts & Flyers

Radio & Television

Pre-approval RequirementsPre-approval form

Final copy of ad with written dimensionsEnlarged copy of legal disclosures

Foreign language ads: English translation and Certificate of Accurate Translation

Pre-approval form, including estimate of pieces and postage

Co-Op Details

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Copy of vendor estimate

Pre-approval form if ordered from a non-preferred vendorCopy of vendor estimate

Written description of device with specs

Pre-approval form

Pre-approval form if ordered from a non-preferred vendorCopy of vendor estimate

Final copy of artwork with written description of size, placement of logos, and model/brand of phone, if applicable

Pre-approval formSlide Ads: submit a final copy of the ad

Motion ads: submit a VHS tape of the spot along with a written script (audio and visual On-screen legal disclosures must appear large enough and long enough to be read in

their entirety

Typewritten estimate from printer with detailed list of all charges

Pre-approval formDetailed copy of tradeshow contract, including expenses, dates, purpose of event,

Written or electronic account manager approval

Typewritten estimate from printer with detailed list of all chargesFinal copy of artwork with written dimensions and placement

Pre-approval formFinal, typeset copy of materials with written dimensions

Signed, typewritten contract showing book publication name, dates, type of ad, location, Foreign language ads: English translation and Certificate of Accurate Translation

Pre-approval formWritten or electronic account manager approval

Pre-approval formFinal copy of ad with written dimensions

Phone # Exchange Machine

Dummy Phones

Yellow Pages

Promotional Merchandise

Signs, P.O.P. and Business Cards

Trade Shows & Sponsorships

Cinema

Inflatables & Name Tags

Co-Op Details

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The Cellular Connection New Store Opening Checklist

Inventory

The following are the TCC Approved Vendors for Phone Inventory:

Ingram- [email protected]

Reliance- [email protected]

Ice Mobility- [email protected]

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The Cellular Connection New Store Opening Checklist

Accessory Inventory

www.tessco.com

Moorehead Communications Accessory Vendors

Accessories are an important part of your business and there

are many vendors out there to chose from:

www.tccaccessories.com

www.superiorcommunications.com

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ReBiz Website ReBiz MHC Pricing Guide

Chatterspot WebsiteChatterspot MHC

InformationChatterspot Pre-Launch Chatterspot Agreement Chatterspot W-9

Contact Information

[email protected] – Keziah Parker

Chatterspot

Chatterspot, the Wireless Retail Industries #1 Automated Customer Relationship Marketing (CRM) software. Chatterspot is used to reach your customers immediately. Click on these links to learn more.

The Cellular Connection - New Store Opening Checklist

ReBiz

ReBiz can help you with customer tracking and a camera system. We encourage a system like ReBiz to help maximize the traffic coming in your stores. Check out their website and click this link for our exclusive MHC pricing with them.

Contact Information:

Matt Palombo - 330-591-1500 - [email protected]

Recommended Vendors

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Phobio Presentation Phobio Agreement

Hire Well Now Explaination and Pricing

PhobioPhobio is the company that we recommend for a cellphone recycling vendor. This gives customer money to spend on new devices and accessories, by recycling

their old devices. Check out their website and call for MHC programs.

•Integration with top 30+ job boards - Career Builder, Monster, Simply Hired, Indeed and more•Integration with Social Media – Facebook, Twitter and Craigslist

•Integration with Assessments and Background Checks•Links to our own professional website to attract applicants

www.tccdealerjobs.com

Hire Well Now is a customized online application and job center offering:

ProtectCELLProtectCell is the company we recommend as your phone insurance vendor. They have been working with us for a number of years. Check out their website and

call for MHC programs.

ProtectCELL WebsiteContact Information

Hire Well Now

Recommended Vendors

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Designated Mood Media Contact: Lisa Mirizio – Account Executive - 317 379.5578 [email protected]

Managing your small business payroll services should be easy and worry-free and it is with better payroll services from ADP. Better payroll services mean:• Lower risk of compliance-related issues and penalties are payroll tax and payroll processing

• Vast reductions in time, effort and money spent on managing and running payroll• Mobile tools that put payroll information into the hands of HR managers and workers, wherever they are

• Simpler, more efficient processes across every area of your business that intersects with small business payroll services, like retirement plans and workers' compensationinsurance

Lori Lockhart - District Manager - (317) 442-8320 - [email protected] Dealer Offer

Mood MediaCustom Digital Signage Solutions for Moorehead Communications Dealers!

In a world where we interact with screens 24/7, digital signage is becoming a critical content channel across all business verticals. One specific use of digital signage is for store advertising in which video content, advertisements, and/or messages are displayed on digital signs with the goal of delivering targeted messages, to specific locations and/or consumers, at specific times. Content can be

managed directly by you, at your discretion, or you may simply share TCC’s content. Take advantage this dynamic medium today!

Premium Service Offering from Mood Media• Connect with customers with engaging digital content

• Promote, inform and entertain• Increase sales

• Enhance your dealer brand image• Streamlined content options include:

o Accessorieso Vendor Informationo TCC Branded Assets

Leverage to purchasing power of Moorehead Communications with SPECIAL DISCOUNTED PRICING!

ADP - PayrollRecommended Vendors

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WHAT IS YELP?

Yelp is the #1 local business review site. It's like word of mouth on steroids. Over 139 million people visited Yelp in Q3 2014 to make spending decisions. Customers visit the site or use their app to search for local businesses and leave reviews.

WHY DO WE CARE ABOUT YELP?

· Every star in a review leads to a 5-9% jump in revenues, according to a study by Michael Luca, a professor at Harvard Business School.

· We can create a trackable Yelp Deal that turns a site visitor into a paying customer.

· Monitor your store’s reputation. Yelp is the #1 review site. Customers ARE leaving reviews about us. Now we can monitor, respond to, and even dispute them.

For further questions, please contact:Kristen Cozza

National Account [email protected]

FosuboIf you are looking to improve your customer retention, please read below:

Fosubo helps you build a company culture around great customer service. The benefits include enhancing customer retention, providing a detailed window into your customer experience, and identifying best practices from your top sales personnel.

In terms of pricing, Fosubo services has been heavily discounted for our Moorehead dealers. First, Fosubo will waive their one time set up fee of $800 to the first 15 agents that enroll. Second, Fosubo has discounted their monthly recurring fee from $99 per store a month to just $59 per store a month for their annual contract. That is a savings of nearly 93% during the first month of service, and 40%

thereafter.

Please refer to the following link: http://www.mooreheadcares.com/ for more information.

YELP

Recommended Vendors

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Vendor Contact EmailACS/JG Bowers Whitney Bowers [email protected] Scott Hoffman [email protected] Ed Hugener [email protected] Gavin Nelson [email protected] Jeana Bird [email protected] TV Matt Corich [email protected] Network Mike Mills [email protected] Anthony Brewer/Justin Jacobs [email protected] Guard Brandon Bowen [email protected] Group/Electronics Renewal Marc Rosenblum [email protected] Well Now Jonathan Bergman [email protected] of Marley Billy Johnson [email protected] Brandon Busch [email protected] Mobile Jen Latak [email protected] Marketing David McAley [email protected] Corey Cafaro/Luis Echegaray [email protected] Management Group Kyle Soffel [email protected] Will Hunt [email protected] Chuck Reich [email protected] Theresa Cangiolosi [email protected] Corporation / Sonix Mallory Molinski [email protected] Electronics Jim Grothjan [email protected] Scott Eppert [email protected] Nokia Gavin Riepe [email protected] Carl Jarecki [email protected] Evan Ruch [email protected] Steven Raymond [email protected] Chris Loyer [email protected] Barrett Steinmetz [email protected]/Wynit Jaci Bjomson [email protected] Ize, Inc. Eric Land [email protected] Kevin Flynn [email protected] Prints Rick Jumper [email protected] Dan Milholland [email protected] Gear Krishant Patel [email protected] Elliot Canazio [email protected] One Brian Brigman [email protected]

Vendor Contact List

The Cellular Connection - TCC New Store Opening Checklist

Other Vendors

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ReBiz Matt Palombo [email protected] Next Dennis McCarthy [email protected] Inc. Mike Goin [email protected] Michael Rickert [email protected] Communications Rich Young [email protected] 21 Scott Eppert [email protected] Steve Shneller [email protected] Niki Spicer [email protected] Justin Drage [email protected] Corporation Carolyn Doran/Bill Boyce [email protected] Fargo Advisors Jeffrey Mark [email protected] Xcessories Group Scott Johnson [email protected]

Other Vendors

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GP Device Tracker Dealer P & L

The Cellular Connection New Store Opening Checklist

We are interested in helping you to create a healthy, well rounded business.These are some forms that will help you track and maintain that business.

Financial Trackers

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Lead Entry Explanation and Instructions

DISH Flyers for DealersDISH Fall Flyer

DISH Agemni Set Up FormLandlord Permission Form

Showroom Prices

The Cellulcar Connection New Store Opening Checklist

At TCC, our stores sell DISH TV to provide a total home solution to our customers as well as an additional revenue stream for us. You

are encouraged to sell one or both products as well.

Below are the forms you will need to begin selling

Dealer Commissions

he best part is that our call center will even help you sell the product

DISH Information