New Service Desk Tool - tsweb.timesgroup.com Service Desk Tool... · Request Service All Ca...
19
TGIT TGIT New Service Desk Tool User Guide
Transcript of New Service Desk Tool - tsweb.timesgroup.com Service Desk Tool... · Request Service All Ca...
TGITTGIT
New Service Desk Tool
User Guide
TGITTGIT
Accessing Request Entry Console
TGITTGIT
Search Service
Service Catalogue
SelectedService
Request Ticket
Selected ServiceDescription
Existing Ticket(s)
1
Request ticket with same
details
2
Cancel Request
3
Click to see details
REQUEST ENTRY CONSOLE
TGITTGIT
CREATE REQUEST
Step 1. Select
a Service
Step 2. Click
on Request
Now.
Step 3. Form
will appear.
Fill Details
and submit.
Attachment limit
3 MB
TGITTGIT
CREATE REQUEST
TGITTGIT
CREATE REQUEST – ON BEHALF OF
TGITTGIT
CREATE REQUEST – ON BEHALF OF
TGITTGIT THE TIMES GROUP 10-08-20168
On Behalf of: Going back to myself
TGITTGIT
TRACKING MY REQUESTS – SHOW FILTER
TGITTGIT
TRACKING MY REQUEST – USING SEARCH TEXT
BOX
Show/Hide Search Text field
TGITTGIT
REQUEST DETAILS
TGITTGIT
REQUEST DETAILS - TABS
TGITTGIT
Request Details – TABS
TGITTGIT
REOPEN A REQUEST
TGITTGIT
Fill Survey
1
TGITTGIT
SERVICE SELECTION – GLOBAL SEARCH
TGITTGIT
SERVICE SELECTION – Favorites
Select Request from Favourites
TGITTGIT
BROADCASTS
TGITTGIT THE TIMES GROUP
MyIT
10-08-201619
Questions?
Contact TGIT HelpdeskeMail: [email protected] Free: 1800110021
