New Product Update for Unified Communications Commercial ... · Unified CM Business Edition –...
Transcript of New Product Update for Unified Communications Commercial ... · Unified CM Business Edition –...
New Product Update for
Unified Communications—
Commercial Segment
Johnny Jagroo, PhD
Collaboration CSE
Agenda:
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Market Definition
Medium Business
Product Portfolio
Solutions Overview
Deployment Models
Market Definition
Medium Business (100–1000) Typical Profile
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Mid-Market Customer Buying Behavior Medium businesses typically adopt IT in 3 waves…
Wave 1 ~ Build out basic infrastructure
PCs, High-Speed Internet, Anti-virus, Business Productivity Apps
Wave 2 ~ Connecting the enterprise
LAN/Server, WLAN, e-Commerce, Firewall, Network Security, Document Mgmt, Business Intelligence Apps
Wave 3 ~ Extending the enterprise (leveraging the network)
IP PBX, WAN, VPN, Fibre Channel SAN, CRM, ERP, etc…
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Cisco Unified CM, Business Edition
Product Portfolio
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Mid-Market (1-1000) Umbrella Brand Unified Communications Manager Business Edition
Unified CMBE
3000
New Platform (Purpose Built Appliance)
(MCS 7890)
300 users
Foundational UC
Operational
simplicity, Essential
features, Value
pricing
Unified CMBE
5000
Existing
Platform (MCS 7828)
500 Users
Advanced Unified
Communications
Voice , Video,
Unified Messaging,
Mobility
Unified CMBE
6000
New Platform (UCS C200M2)
1000 users
Complete
Collaboration
Full feature set, H/W
redundancy, VMware
virtualization
Small and Mid-Sized Business Call Processing Portfolio •
Featu
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IPT
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Unified CMBE 6000
Unified CMBE 5000
0-75 225 -300 300-375 375-450 450-750 75 - 150 150 -225
Unified
CMBE
3000
Unified CM Business Edition –
Platform Comparison Layout
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` Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000
Users Supported 300 500 1000
Appliance Based Yes (MCS 7890) Yes (MCS 7828) No
Single Office Solution X X X
Distributed Deployment X X
Centralized Deployment X X X
Total Sites Supported in a Centralized Deployment 10 20 50
Appliance Based Call Control X X X
Optional Survivability X X
Optional Clustering Limited
Integrated Voice Mail X X X
Integrated Voice Gateway X
Optional Integrated Messaging X X
Tele-worker Support X X X
Required Partner Specialization Small Business,
Advanced UC
Business Edition,
Advance UC Advanced UC
Unified CM Business Edition – Feature Comparison Layout
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CMBE 3000 CMBE 5000 CMBE 6000 Basic Telephony
Features
Phone support 3905, 6901, 6911, 6921, 6941, 6961, 7937, CIPC, CUC-RTX
39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile
clients
39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile clients
Basic Mobility (SNR)
Basic Security
Redundancy Cold Standby SRST Advanced Telephony
Features
Advanced Voicemail
Advanced Mobility
Video
Presence Requires external server
Contact Center Requires external server
Medium Business
Solutions - Overview
Solution in-a-box
• IP PBX
• Voicemail
• Voice Gateway
• Low TCO •Scalability up to 300 users and 10
sites
Easy setup and smooth migration
• Simple Intuitive Management
• Preinstalled
(vs. Preloaded)
• Faster Set up using standard configuration files
Professional feature set
• Localized Dial Plans
• Emergency Calling
• Voice Messaging
• Auto Attendant
• Single Number Reach
• Extension Mobility
• Cisco Jabber*
• Click to Call*
Unified CMBE 3000 Highlights
*
Unified CMBE 3000 Purpose Built
Appliance - MCS 7890
Purpose built appliance with integrated voice gateway
Factory installed, ready for configuration right out of the box
Support for wall mounting and rack mounting.
Cisco 300 series and Catalyst 2960 series recommended for switching infrastructure
Onboard DSPs for hardware-based conferencing and transcoding media resources
2 integrated T-1/E-1
gateway ports.
External MoH
source Network Port
2 USB ports for SW
upload/keyboard
Serial Port
Power ON Front View Rear View
Unified CMBE 3000 - First Time Setup Wizard
Default IP: 192.168.1.250
User: admin
Password: BE-3000
Manual or Automatic Silent Setup
through Spreadsheet
Unified CMBE 3000 - Simplified Moves, Adds and
Changes
Unified CMBE 3000 - Drawer Menu Content
• Voice Mail support – Send, Retrieve, Reply,
Forward, Manage Receipts
• Auto Attendant provides ―Virtual Receptionist‖
feature
• Separate menu support for business and closed
hours, no support for different menus for holidays
• Handles up to 12 simultaneous calls to
Voicemail and Auto Attendant
Unified CMBE 3000 - Voicemail and Auto
Attendant
Unified CMBE 3000 - Integrated Mobility
•Extension Mobility
•Reach Me Anywhere, Single voice mailbox Allows voice call continuity inside and outside
office up to four external clients
Preserves enterprise call coverage services
•Desktop pickup and Cell Phone pickup
Device Mobility between desktop and
mobile phone
Soft Client Support
On the go
Roaming your building
Home office
PoE switch
Remote
Site
Unified CMBE 3000 - PSTN Breakout
ISR 2901 CMBE 3000
PSTN
Central
Site IP WAN
VG224
Local PSTN Breakout at remote sites
Necessary requirement for country's providing emergency services using a PSAP collocated in trunk area for a Gateway.
Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO).
PSTN Long
Distance TEHO
Unified CMBE 3000 - Country Support
• United States
• India
• China
• Canada
• France
• Russia
• Brazil
• Australia
• United Kingdom
• Germany
• Spain
• Italy
• Saudi Arabia
• Mexico
Dial Plans, Localized Administration, Country specific Tones
You can upload country pack for countries other than US, India and Canada during
First Time Setup or upgrades via country pack installation.
Unified CMBE 3000 - Additional Features
ISR 2901 gateway configuration generated by Unified CMBE 3000
Hardware-based Media Resources for 10 xCode and 24 conference streams
Software-based Media Resources for MTP and Annunciator
Multi Site Deployment: One Central, up to 9 Remote, Teleworkers
Simplified CAC configuration within sites
BLF Indicators for basic Presence status
Translation rule support for calls originating from both PSTN and IP Phones
Cisco Unified CM
Business Edition 5000
Unified CM Business Edition 5000 Overview
• Consolidates Enterprise class UC Manager with Integrated
Messaging and Integrated Mobility on a single hardware platform
• 500 users across 20 sites Scalability
• Do Not Disturb, Intercom, Call Recording, and Silent Monitoring
Advanced telephony features
• SRST in the central as well as remote sites Redundancy
• Speech recognition, voicemail to email, speech to text. Advanced messaging options
• Both signaling and media encryption Advanced security
• Unified Presence and Unified Contact Center Express Integration with Cisco Products
• IP phone and Unified Client and mobility portfolio support End Point Support
Unified CMBE 5000 8.x Update
• Next generation 7828-I5 server support
• Multiple upgrade paths
• Export un-restricted images available
• Unified Messaging With Unity Connection
• Cisco CIUS and Cisco Jabber Client (desktop and phone) support
• Direct connection from Unified CMBE 5000 to mobile clients without proxy server (CUMA)
Cisco Unified CM
Business Edition 6000
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Unified CMBE 6000 Overview
• Consolidates Call control, mobility, advanced messaging , rich media presence and contact center capabilities on a single server.
• Supported on Unified Computing System
• Based on market-leading VMware vSphere ESXi
• Ensure performance, reliability, management and high availability
• Scale up to 1000 users & 100 Contact Center Agents
UCS C200 M2
Benefits
Lower TCO
Increased Agility
Investment Protection
26
Unified CMBE 6000—Key Components
Improved Scalability, Redundancy, and application co-residency
• Specific combination of core UC applications on
UCS to support medium business requirements
– Cisco® UCM +
Cisco Unity® Connection + Cisco Unified Presence +
Cisco Unified Contact Center Express
• Hardware platform - Cisco Unified Computing
System™ C200 M2 1RU Rack Server
• Virtualization - VMware ESXi 4.0
• Capacity - 1000 users, 100 Contact Center
Agents
• Full featured enterprise class application co-
residency with redundancy
– Cisco UCS x2 or Cisco UCS + MCS 78xx (as back-up)
Cisco Unified CM +
Cisco Unity Connection +
Cisco Unified Presence +
Cisco Contact Center Express More Co-resident Apps
Unified CMBE 6000—Software Architecture
Unified CMBE 6000—Value Proposition Example: 500 users
Dial tone, voicemail and Presence, 10% are Contact Center Agents, HW redundancy
8 non-virtualized rack servers required for UC
CAPEX
Reduced Server Count (50-75%)
Reduced Network Ports (50+%)
Reduced Cabling (50+%)
OPEX
Reduced Rack & Floor Space (36%)
Reduced Power/Cooling
Fewer Servers to Manage (50-75% less)
Reduced Maintenance/Support Costs (~20%)
Unified CMBE 6000 - Highly Availability
• Optional fully redundant deployment model
• 2nd Server provides back-up
Server hardware redundancy for Call Processing application
Supports MCS and UCS as back-up servers
• Support for Unified Survivable Remote Site Telephony
Remote site PSTN failover
Unified CMBE 6000 8.6.x update
Improved Scalability, Redundancy, and application co-residency
• Video Enhancements – 894x and Native
Tandberg E20, EX, C series endpoint
support
• Desktop Presentation Sharing from
Tandberg Endpoints
• Cisco Jabber Client Support – desktop and
mobile
• Cisco CIUS support
• Reduced TCO – CUWL Bundle Option
• Simplified Ordering CUWL Bundle (single top level SKU)
Simplified for UCL Bundle (single top level SKU)
Multi-App Platform
Cisco Unified CM +
Cisco Unity Connection +
Cisco Unified Presence +
Cisco Contact Center Express +
Unified Mobility
Deployment Models
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Cisco Unified CM Business
Edition 3000
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Unified CMBE 3000 Deployment Model
PSTN
IP WAN
Central Site
Remote Site
PoE Switch
Unified CMBE 3000
with
Integrated gateway
Tele-worker
871 VPN
Router
PoE Switch
IP Phones Analog
GW(VG224)
Analog
Phones
ISR 2901
PSTN
IP LAN
IP WAN
Edge Router
Edge Router
Unified CMBE 3000 Deployment
PSTN
IP WAN
Central Site
Remote Site
PoE Switch
Unified CMBE 3000
with
Integrated gateway
Tele-worker
871 VPN
Router
PoE Switch
IP Phones
Analog
GW/VG224
Analog
Phones
PSTN
IP LAN
IP WAN
SIP
PC Attendant
Client
89xx FXS
FXO SPA8800
SPA8800 FXO
FXS
CUBE Lite
SIP SIP
CUBE Lite
Cisco Unified CM
Business Edition 5000
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Unified CMBE 5000 Deployment Model Single Site/Campus
The single-site model: • Cisco Unified CM and Cisco
Unity Connection on the same hardware platform located at a single site or campus
• No telephony services provided over an IP WAN
PSTN
SRST-Enabled
Voice Gateway
Application
Server
(optional)
Cisco Unified CM,
Business Edition 5000
PSTN
IP LAN
IP WAN
Unified CMBE 5000 Deployment Model Multi-Site Centralized Call Processing
PSTN
IP WAN
Headquarters
Remote Site 1
Application
Server
(optional)
SRST-Enabled
Voice Gateway
Remote Site 2
SRST-Enabled
Voice Gateway
SRST-Enabled
Voice Gateway
Cisco Unified CM,
Business Edition 5000
Tele-worker
Up to 19 Remote Sites … PSTN
IP LAN
IP WAN
Unified CMBE 5000 Deployment Model Distributed Call Processing - CMBE to CMBE
AS Site 1 AS Site 2
Application Server
(optional)
SRST-Enabled
Voice Gateway AS Site 3
SRST-Enabled
Voice
Gateway
Cisco Unified CM,
Business Edition 5000
Application
Server
(optional)
Cisco Unified CM,
Business Edition 5000
PSTN
IP WAN
SRST-Enabled
Voice Gateway
PSTN
IP LAN
IP WAN
Cisco Unified CM,
Business Edition 6000
AS Site 1
AS Site 2
SRST-Enabled
Voice
Gateway
Application
Server
(optional)
Cisco Unified CM,
Business Edition 5000
Application
Server
(optional)
Cisco Unified CM,
Business Edition 5000
PSTN
IP WAN
SRST-Enabled
Voice Gateway
Applications
(VMail, IPCC, MP…)
Unified CM
cluster
Headquarters
Unified CMBE 5000 Deployment Models Distributed Call Processing – Unified CM to CMBE
PSTN
IP LAN
IP WAN
Cisco Unified CM
Business Edition 6000
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IP
PSTN
2nd UCS C200
server for
redundancy
Capacity:
Up to 1,000 users.
Up to 1,200 endpoint devices
Unified CMBE 6000 Deployment Models Single Site/Campus Deployment Model
Cisco Unified CM,
Business Edition 6000
IP WAN
PSTN
Branch
1
Branch
49
Central
Site
. . .
Unified CMBE 6000 Deployment Models Multi-Site Centralized Call Processing
2nd UCS C200
server for
redundancy
Up to 49 Remote Sites
Cisco Unified CM,
Business Edition 6000
Capacity:
Same as Single Site/Campus
Redundancy:
Same as with Single Site/Campus
Sites:
Up to 50 total sites
Regional
Site A
PSTN
IP WAN
Regional
Site N
Regional
Site B
Unified CMBE 6000 Deployment Models Distributed Call Processing
Capacity Per Site:
Same as Single Site/Campus
Redundancy Per Site:
Same as Single Site/Campus
Remote Sites can
be a CMBE or
Unified CM
deployment
Cisco Unified CM,
Business Edition 6000
Site
1
IP WAN
PSTN
Site
2
≤ 80 ms RTT
Clustering over the WAN (CoW) for call processing
Capacity: 1,000 users/1,200 endpoint devices
Redundancy:
Two UCS C200 nodes deployed at site 1 for Unified Presence, Unity Connection, and Unified Contact Center
Express redundancy
UCS C200 node deployed at site 2 for high availability of Unified CM call processing. Alternatively an MCS server
can be deployed at site 2.
Distance
Unified CMBE 6000 Deployment Models Clustering over WAN (CoW)
Cisco Unified CM,
Business Edition 6000
Cisco Unified CM
Subscriber Instance
Summary
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Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000
Users Supported 300 500 1000
Appliance Based Yes Yes No
Single Office Solution X X X
Distributed Deployment X X
Centralized Deployment X X X
Total Sites Supported in a Centralized Deployment 10 20 50
Appliance Based Call Control X X X
Optional Survivability X X
Optional Clustering Limited
Integrated Voice Mail X X X
Integrated Voice Gateway X
Optional Integrated Messaging X X
Tele-worker Support X X X
Required Partner Specialization Small Business, Advanced UC Business Edition, Advance UC Advanced UC
Unified CM Business Edition –
Platform Comparison
CMBE 3000 CMBE 5000 CMBE 6000
Basic Telephony Features
Phone support 3905, 6901, 6911, 6921, 6941, 6961, 7937,
CIPC, CSF (CUCI-RTX) 39XX, 69XX, 79XX, 89XX, 99XX,
Softclients, mobile clients 39XX, 69XX, 79XX, 89XX, 99XX,
Softclients, mobile clients
Basic Mobility (SNR)
Basic Security
Redundancy Cold Standby SRST
Advanced Telephony Features
Advanced Voicemail
Advanced Mobility
Video
Presence Requires external server
Contact Center Requires external server
Unified CM Business Edition –
Feature Comparison
• Price vs. Features Unified CMBE 3000/5000/6000
• System Uptime/High Availability Unified CMBE 6000
Unified CMBE 5000 with Unified SRST
• High Availability with Advanced UC and/or Contact Center capabilities Unified CMBE 5000 integrated with UCCX
Unified CMBE 6000
• Expansion Plans Unified CMBE 6000 if customer is likely to grow from 450 to
600 users in near future
Matching the Right Solution to Customer Needs
To Learn More Visit
www.cisco.com/go/cmbe3000
www.cisco.com/go/cmbe5000
www.cisco.com/go/cmbe6000
www.cisco.com/go/srnd
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