New MGMT 405 Management and Organization Behavior Professor...

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MGMT 405 Management and Organization Behavior Professor Mike Albert; Bus 346, 338-1353, e-mail: [email protected] OH T /TH 12:00 – 1:00 Summer 2011 Course Overview MGMT 405 focuses on a variety of key topics related to understanding the fundamentals of management and organization behavior. Since almost all of you will be working in an organization, the more that you understand key factors that increase an organization's effectiveness, the more successful you should be during your career. Although most of you may not be working in a managerial role, you will be working for a variety of managers throughout your career. The more that you understand the world of work from a managerial perspective, the better your working relationship should be with your manager. A working relationship with your manager should enhance your job and career success. For those of you who will be working in a managerial role, this course will provide you with a comprehensive overview of key factors related to performing effectively as a manager. The key theme of the course is the challenges that managers and organizations will encounter during the 21st century. Topics include the study of key management functions; namely, planning, organizing, leading, and controlling. A variety of important behavioral areas focused on include communicating, motivation, and teamwork. Other key topics include ethics and social responsibility, decision making, and human resources. Objectives 1. To understand characteristics of effective organizations and the challenges they will encounter during the 21st century. 2. To understand the four key managerial functions: planning, organizing, controlling, and leading 3. To understand various behavioral factors related to managerial, organizational, and employee performance. 4. To apply concepts related to effective managerial, organizational, and employee performance in a variety of situations. Class Format This course is not a traditional lecture class; it will take advantage of the classroom’s multimedia capability. It will focus on the course concepts through the integration of: 1) lecture summarized on PowerPoint that reviews the book chapters, 2) video cases and case analysis, 3) brief video clips from movies related to key topics, 4) brief audio clips from songs related to key topics attached to PowerPoint slides, 5) scanned images, 6) workbook exercises that involve you thinking about and assessing a situation, 7) tips for success - brief talks focused on a specific work-related issue, and 8) other activities.

Transcript of New MGMT 405 Management and Organization Behavior Professor...

Page 1: New MGMT 405 Management and Organization Behavior Professor …online.sfsu.edu/malbert/405_Summ2011_curr.pdf · 2011. 6. 1. · MGMT 405 Management and Organization Behavior Professor

MGMT 405 Management and Organization Behavior Professor Mike Albert; Bus 346, 338-1353, e-mail: [email protected] OH T /TH 12:00 – 1:00 Summer 2011 Course Overview MGMT 405 focuses on a variety of key topics related to understanding the fundamentals of management and organization behavior. Since almost all of you will be working in an organization, the more that you understand key factors that increase an organization's effectiveness, the more successful you should be during your career. Although most of you may not be working in a managerial role, you will be working for a variety of managers throughout your career. The more that you understand the world of work from a managerial perspective, the better your working relationship should be with your manager. A working relationship with your manager should enhance your job and career success. For those of you who will be working in a managerial role, this course will provide you with a comprehensive overview of key factors related to performing effectively as a manager. The key theme of the course is the challenges that managers and organizations will encounter during the 21st century. Topics include the study of key management functions; namely, planning, organizing, leading, and controlling. A variety of important behavioral areas focused on include communicating, motivation, and teamwork. Other key topics include ethics and social responsibility, decision making, and human resources. Objectives 1. To understand characteristics of effective organizations and the challenges they will encounter during the 21st century. 2. To understand the four key managerial functions: planning, organizing, controlling, and leading 3. To understand various behavioral factors related to managerial, organizational, and employee performance. 4. To apply concepts related to effective managerial, organizational, and employee performance in a variety of situations. Class Format This course is not a traditional lecture class; it will take advantage of the classroom’s multimedia capability. It will focus on the course concepts through the integration of: 1) lecture summarized on PowerPoint that reviews the book chapters, 2) video cases and case analysis, 3) brief video clips from movies related to key topics, 4) brief audio clips from songs related to key topics attached to PowerPoint slides, 5) scanned images, 6) workbook exercises that involve you thinking about and assessing a situation, 7) tips for success - brief talks focused on a specific work-related issue, and 8) other activities.

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Since the course is taking place during a five-week, 10 session, summer session, significantly more material will be covered each week than you may be used to. I urge you to keep up with the course pace which is three times faster than a regular semester course. Attendance In light of the multimedia nature of this course, your attendance is essential to develop a practical understanding of the course material. If you pay attention in class - and listen to me emphasizing specific areas - you should have a good idea regarding the focus of the exam questions. On the other hand, if you choose to only read the assigned chapters and take the exams without attending class, analysis has shown that student performance on the exams will be significantly lower. More importantly, you will not develop the practical understanding that should be of significant benefit to your job success throughout your career. Books Management, Schermerhorm. Wiley, 2011 MGMT 405 Course Notebook - Wiley 2010-2011(Packaged with the text) Other Requirements: Scantrons (Form. No.882-ES) Exams and Grading There will be three multiple-choice exams each weighted one-third toward your final grade. Each exam contains 45 multiple choice questions that test your understanding of the concepts and issues discussed in the respective five chapters and substantially elaborated on during class. On each exam, 5 questions will be based on material from the video cases and occasionally from other key information presented in class. In other words, 11% of the material (5 of 45 questions) will be based on the video cases, and from other key information presented in class. If you attend class, these questions should be straight forward to answer. The video cases and other multimedia material are not available for outside viewing. If you miss the exam, you receive zero points. No "Incomplete" will be given for this class. CR/NC is not an option for Mgmt 405. Grade Determination: the table on the next page indicates the relationship between grades on each of the three exams and course grade. Bonus points are subsequently discussed. It is strongly recommended that you spend approx. nine hours each week reading the assignments; this does not include the additional time – approx. 12 hours - studying for each exam.

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Exam Grade Total Points Potential Total Points Course Grade Points Percent 3 Exams Bonus Points 45 100 A 135 6 141 A 44 97.8 A 132 6 138 A 43 95.6 A 129 6 135 A 42 93.3 A 126 6 132 A 41 91.1 A 123 6 129 A 40 88.9 A- 120 6 126 A 39 86.7 B+ 117 6 123 A 38 84.4 B 114 6 120 A- 37 82.2 B 111 6 117 B+ 36 80 B- 108 6 114 B 35 77.8 C+ 105 6 111 B 34 75.6 C 102 6 108 B- 33 73.3 C 99 6 105 C+ 32 71.1 C 96 6 102 C 31 68.9 C- 93 6 99 C 30 66.7 D+ 90 6 96 C 29 64.4 D 87 6 93 C- 28 62.2 D 84 6 90 D+ 27 60 D 81 6 87 D 26 57.8 F 78 6 84 D 25 55.6 F 75 6 81* D

Note*: Total points < 81 (80 or less) results in a course grade of F Six bonus points were added for two purposes: 1) to provide a simple opportunity to earn extra credit by following simple course and exam policies, and 2) appreciation for class participation from students throughout the summer session related to responses to the video cases questions, examples from work experiences, questions and comments, etc. Additional Bonus Points Any student whose test score on Exam 2 is greater than Exam 1 (even one point higher), will receive two additional points on their Exam 1 score. For example, if you received a 35 on Exam 1, and a 36 on Exam 2, your Exam 1 score will be changed to 37. And – any student whose test score on Exam 3 is greater than Exam 2 (even one point higher), will receive two additional points on their Exam 2 score. Your final course grade is the sum of the points on the three exams, plus the maximum of 6 bonus points each student earns from following the simple course and exam policies. As discussed in class, bonus points will be deducted from any student who does not follow easy-to-understand course and exam policies. These bonus points are simple to receive. However, you need to follow simple course and exam policies to receive them.

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You also are expected to arrive to class on time and return from the 20 min. break on time. Two bonus points will be deducted for students arriving after 1: 25, and who do not return on time after the break. If you arrive late, make sure you bring your ID immediately to the location that will be pointed out in class. If you do not, you will lose 2 additional bonus points. You need the minimum points to receive that respective grade. For example, you need a minimum of 111 total points to receive a grade of B; 108-110 total points is a B-. Similarly, if you have a total of 92 total points, you will receive a D+, and not a C-, as your final course grade. You need a minimum of 93 total points for a Credit grade. If you have 92 or fewer total points you will receive a NC grade if you select C/NC as your grade. Grades and the syllabus will be posted on the course web site: http://online.sfsu.edu/~malbert Directions to find your posted on the web site

1.First, locate the letter that corresponds to your last name. 2.Then, search for the last four digits of your SFSU student ID#. If there is no score for your grade, see the Grad. Asst. You may not have written your SFSU ID# on the scantron, you may not have indicated on your scantron that your version was A, B, C, or D, or you may have made marks or written on the exam which results in an automatic deduction of 4 points.

Please do not contact me by phone or e-mail to find out your grades. As stated before, your total points will not be changed even if you need one point to get a C-. I will not respond to any such requests. Grades will be posted on the iLearn web-site Course Policies 1.Exams You have a maximum of 55 minutes for each of the three exams. You will also need a SCANTRON (Form No. 882-ES) to take each exam. Note: Remember to print (use bold letters) your name, your student ID #, and the letter & number of your exam on the scantron. Write your test letter and number (each test will be either A, B, C, or D, followed by a number, e.g. A 21, B 7, C 28, D 16, etc.) in the test No. box. PLEASE SEE THE EXAMPLE OF A PROPERLY COMPLETED SCANTRON ON P. 12, and the cover page of the Exam on p.13. ALSO – MAKE SURE THAT YOU PRINT YOUR NAME ON THE EXAM. If you forget to write the test letter and number, your exam cannot be graded. You will lose two bonus points if you neglect to enter this simple information on the scantron or the cover page of the exam. NO MARKS CAN BE MADE ON YOUR EXAM. IF THERE ARE ANY MARKS ON YOUR EXAM, 4 POINTS WILL BE DEDUCTED FROM YOUR GRADE!

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Any student caught cheating will receive zero points for the exam. This will also be documented in a formal letter and sent to the appropriate student-disciplinary department. Make sure you do not have any papers or books out. Also - make sure there are no pages or notes attached to your clipboard. If there are, it will be assumed that you were using these notes during the exam and you will receive a zero (0) for that exam. Remember to bring your SFSU ID to the exam; no ID, you will lose two bonus points. 2. Missing an Exam There are no make-up exams for the three exams unless you provide me with a letter from your doctor indicating that you were so sick that in his/her judgment, you needed treatment an/or you had to remain in bed. It is your responsibility to ensure that your doctor focuses on the specifics detailed in the past sentence in his/her letter. The letter must be on the doctor's professional stationary. If you doctor does not emphatically specify that in his/her opinion your illness was of such severity that you needed to stay home, you will receive a zero for the exam. You must see a doctor, not a nurse, in his/her office. You cannot call your doctor and say you are sick. If you do not actually visit the doctor in his/her office, clinic, or an emergency room, you will not be able to take a make-up and you will receive a grade of zero for the exam. Regardless of your situation, you must provide specific documentation. For example, if your car beaks down, you must provide a receipt from a towing company, and/or a receipt from a car repair shop – along with a paid bill – detailing the problem with your car. It is your responsibility to arrive for the exam on time. Since MUNI service is not always on time, I suggest you plan accordingly to arrive at least 30 minutes earlier on the three exam days. In other words, MUNI being late is no excuse for arriving late. If you are involved in a car accident the day of the exam, you will need to provide an official copy of the police report you filed and a copy of the insurance claim. If your car does not work on the day of the exam, take public transportation. Regardless of your specific situation you will need written documentation for any circumstance in order to take a make-up exam. For example, if you have to leave the country to visit a severely ill member of your family, you will need to provide a copy of your airline ticket and the hospital admissions record. Make-up exams will take place the following class (the next immediate Tuesday or Thursday- which ever comes first). This will be the only time for the make-up exam. It is your responsibility to me regarding scheduling a make-up exam due to a documented reason.

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3. Contacting me I will have office hours in BUS 346 for 60 minutes before each class. It will be my pleasure to talk with you about the course, career issues, or other related matters. Please do not leave any phone messages that you will be absent from class, or that you are sick and will be missing the exam, etc. All messages must be through e-mail. (Do not e-mail me that you will be absent from class.) Keys to Being Successful in this Class 1.Attend each class and focus on the material being discussed. (Are you focusing your attention on the material or are you thinking about something else or daydreaming?) 2. Listen for the hints regarding questions on the exam. 3. Comprehensively read and study all chapters reading assignments prior to coming to class. 4. Think about what it means to study to fully comprehend a college course and apply good study habits to this course. 5. Make sure that you have a SCANTRON filled out prior to class. Arrive on time for each exam. Remember that if you miss one exam and do not fully document the situation as summarized earlier, you will receive a zero. In most cases, this will mean that you will need to drop the course in order not to receive a failing grade. 6. Answer the following two questions: 1) Does it make sense to take this course only once; 2) What do I need to do so this happens? The Commitment I Need from You I am asking you to target this course as one course that you will really apply yourself - and this means that you use your energy for "mindful focus" while attending class. This will allow you to absorb and understand the lectures, video cases, brief discussions of student work experiences, workbook exercises, etc.

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Recommendations for Learning the Course Material

1. DO NOT MEMORIZE THE PP SLIDES in the Course Notebook!

2. UNDERSTAND the concepts and their implications and applications. 3. Read each chapter before the chapter is discussed in class.

4. Before reading a chapter, skim it to become familiar with its focus:

a. First, read the ‘Planning Ahead’ questions - there are usually four - and each one

corresponds to a major section of the chapter. b. Then, read the few paragraphs that follow. These paragraphs provide an overview of the

key theme of the chapter. c. Next, spend two minutes carefully flipping through the 3-4 pages that correspond to each

of the ‘Planning Ahead’ sections. Note that each major section begins with the title of that section underlined. Note the various topics that comprise each section, and briefly read the concepts, definitions, and any illustrations/charts that appear so that you begin to develop an outline in your mind of each of the major chapter sections.

d. After you do this for one section, continue this process for the other major sections that comprise the chapter.

e. Now, before you begin to read each section, spend a few minutes reading and studying the bulleted summary for that major section, appearing at the end of each chapter.

f. Then, after you have read and studied the first bulleted summary, slowly read ‘that section’ for comprehension and understanding.

g. Now that you have completed reading the first section, proceed (following steps e and f) with the remaining major sections of the chapter.

5. After we have finished discussing each chapter in class, read and study that chapter again. 6. To determine if you really know the material, see if you can provide a brief oral summary for

each of the concepts that comprise the chapter. Try the following – simply look at each concept that is discussed in each of the major sections. IF YOU CANNOT PROVIDE A BRIEF ORAL SUMMARY WITHOUT HAVING TO READ THE MATERIAL AGAIN, YOU DO NOT UNDERSTAND THE CONCEPT!

7. Begin studying for each exam one week before the exam. It is assumed that you have read each

chapter twice before you begin to actively study. Re-read and actively study each chapter as summarized above. Remember - IF YOU CANNOT PROVIDE A BRIEF ORAL SUMMARY WITHOUT HAVING TO READ THE MATERIAL AGAIN, YOU DO NOT HAVE A GOOD

8. UNDERSTANDING THE CONCEPT!

MEAN EXAMS SCORES (based on 45 questions) FOR SPRING 11: TEST 1: MEAN 33.0, which is a C, and 17.4% received a D+/D, and 15.0 received an F. TEST 2: MEAN 31.6 which is a C - and 21.5% received a D+/D, and 20% received an F. TEST 3: MEAN 32.9, which is a C, and 15.3% received a D+/D, and 11.3 % received an F

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Web-sites for Career Success How to Write a Resume 1. http://resume.monster.com/

2. http://www.write-a-resume.org/ How to Interview 1.http://www.collegegrad.com/intv/ 2.http://interview.monster.com/ Annual Salary Data 1.http://www.careerjournal.com/salaryhiring/

Choose “salary by title” under the “salary and hiring info” option on the right side of the webpage.

2. http://stats.bls.gov/search/ooh.asp?ct=OOH Enter an occupation that you would like to search for into the search engine bubble and click search. The result page will give you the information regarding the earnings and other information beyond that, such as the nature of work and the working conditions information related to the occupation that you type in as the keyword.

Conducting Effective Meetings 1.http://www.management-info.biz/article/strategies-for-planning-and-conducting-7030.html

Use “google search” (at the very top of the page) as the search engine and make sure that you choose “management- info.biz” instead of “web” when you want to browse articles from this site.

2. http://www.managementhelp.org/misc/mtgmgmnt.htm Managerial Skills 1.http://management.about.com/sitesearch.htm?terms=managerial%20skill&SUName=management&TopNode=3553&type=1

Scroll down the page and you can access 656 results for “managerial skill” topic.

2.http://www.thinkingmanagers.com/ Use google search (on your left hand side) as the search engine and enter “managerial skill” as the keywords. Do not forget to choose “management” under the Google search option if you want to browse articles from this site.

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Survey/Assessment of Managerial Skills 1. http://www.recipesforaction.com/schimellode/resources.html 2. http://www.humanlinks.com/skilhome.htm Communication Skills 1.http://www.mindtools.com/CommSkll/CommunicationSkills.htm

Use the search engine on the top right of the page to pull out some information or articles regarding the topic that you are working on. The results page will pop up immediately right after you click search.

2.http://www.google.com/custom?domains=www.thinkingmanagers.com&q=communication+skills&sa=search&sitesearch=www.thinkingmanagers.com&client=pub- This url leads you directly to “communication skill” page. Leadership Skills 1.http://www.managementhelp.org/ldrship/ldrship.htm#anchor283260 This url leads you directly to “leadership skill” page. 2.http://www.mindtools.com/pages/main/newMN_LDR.htm 3.http://www.buzzle.com/editorials/11-22-2005-82084.asp

Effective Decision Making 1.http://www.1000ventures.com/business_guide/crosscuttings/decision_making_main.html This url leads you directly to “effective decision making” page. Just scroll down the page and you will see all the information regarding effective decision making. Corporate Culture 1.http://beginnersguide.com/management/organizational-development-understanding- corporate-cultures/

Use the “learn about” bubble as the search engine and the search results will pop up immediately. Scroll down the page in order to see the search results. Free corporate culture test is available when opening: http://web.tickle.com/tests/corporateculture/?sid=2005&supp=search_corpculture_2&test=corporatecultureogt” webpage.

2.http://www.1000ventures.com/business_guide/crosscuttings/culture_corporate.html

This webpage provides 25 lessons from Jack Welch, the former legendary CEO of General Electric. In order to access this topic, you have to scroll down the page a little bit until you see “Case in Point: 25 Lessons from Jack Welch” option. Click on it and scroll down the result page until you see the table with those 25 lessons as the contents

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Date Topic Assignment / In-Class Video June 7 Course Overview

Management in the 21st Century Chapter 1; Video Case: Hard Candy Co. Video Case: UPS

Historical Foundations of Mgmt. Module(249-256)

June 9 Environment & Competitive Adv. 2 (see note below, following July 8)

Globalization & Int'l Mgmt. 3 (only read 34-35, 38-39, 41-44, 46-48)

June 14 Ethical Behavior 4: Video Case: Ethical Issues

Social Responsibility 4; Video Case: Union Camp Paper Co. June 16 EXAM 1 Scantron

Planning 5; Video Case: Next Door Foods Decision Making June 21 Strategic Planning 6; Video Case: Holigan Group; Kropf Fruit Entrepreneurship 6 Controlling 7; Video Case: Sunshine Cleaning Systems

June 23 Organizing 8; Video Case: The Jian Company Video Case: A.C. Peterson Farms

Organizational Culture and Design 9; Video Case: Yahoo

June 28 EXAM 2 Scantron

Managing Human Resources 10; Video Case: Interviewing at Dayton - Hudson

June 30 Communicating 14 To Do: Analyzing Effective Listening Skills Video: The Assertive Professional

Motivation 12; Video Case: Google

To Do: I Can't Get No Work Satisfaction Survey

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July 5 Leadership 11; Video Case: Sunshine Cleaning Systems

Video Case: Positively Outrageous Leadership

Teams and Teamwork 13; Video Case: Univ. of Michigan Hospitals July 7 EXAM 3 Scantron ------------------------------------------------------------------------------------------------------------ The above schedule may change to some extent; any changes will be announced in class. Please make sure you are aware of any changes to the schedule. Do not read the following pages from these chapters: Chapter Pages Topics

2 22-25 Internal environment and diversity through Managing diversity 3 See below Various

9 139, 143 – 146 Multicultural organizations, Subsystems and work process design 10 159-161 Graphic rating scale through Multiperson comparisons 11 171-177 Fielder's theory through Transformational leadership 12 189-191 Reinforcement strategies through Punishment 12 193-195 Core characteristics model 14 227-231 Conflict management, Negotiation For chapter 3, only read 35-36(through the 2nd paragraph on Globalization); 39-41(Environment of international business through MNC); 43-45(Cultures and global diversity through Role of contracts); and 47-49(Management across cultures through end of the chapter). 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Page 13: New MGMT 405 Management and Organization Behavior Professor …online.sfsu.edu/malbert/405_Summ2011_curr.pdf · 2011. 6. 1. · MGMT 405 Management and Organization Behavior Professor

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1

MGMT 405 Test 1

Professor Albert

B

FOLLOW THESE DIRECTIONS CAREFULLY OR

YOU WILL LOSE TWO POINTS ON THIS TEST!

1. PRINT your name here

2. Write the last 4 numbers of your student ID here

3. Follow the sample scantron on p. 2, and enter the following

information on the scantron:

a. PRINT your name.

b. Write the last 4 numbers of your student ID.

c. PRINT the letter/number of this exam.

d. If your scantron form is a little different than the sample on

page 2, this is OK. Use common sense when deciding where to

print/write the information on your scantron.

4. On the scantron:

a. Only use a #2 pencil.

b. Make dark marks and completely darken the space.

DO NOT MAKE ANY MARKS ON ANY OF THE EXAM PAGES OR

4 POINTS WILL BE DEDUCTED FROM YOUR GRADE.

THIS MEANS DO NOT MAKE ANY MARKS AT ALL!