New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf
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Transcript of New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf
![Page 1: New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf](https://reader034.fdocuments.us/reader034/viewer/2022051411/546fa3c6af7959ae0a8b4606/html5/thumbnails/1.jpg)
Pacific DBMSDatabase Consultants
Simplifyingthe
Change Process
Kris DowneyGeneral Manager, Pacific DBMS
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Why we are here?
Overview
Components
Common Pitfalls
Success
Complicating
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Why we are here?
How to Simplify
Case Studies
Not Methodologies
Gain another point view
Take some ideas away
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Overview of the Change Process
Is a
Structured Approachto
Shifting/Transitioningfrom a
Current Stateto a
Desired Future State
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Overview of the Change Process
Something HappensInputsOutputs
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Overview of the Change Process
RFC CMDBData
ChangeManagement
ReportsTriggers CAB
Documents
Data fromOther
Processes
Updated FSC
ForwardSchedule of
Change (FSC)
Recording
Rejecting
PlanningBuilding Implementing
Classifying
Testing
Accepting
EvaluatingChange Management
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Overview of the Change Process
RFC Submissionand
Recording
RFC Acceptanceand Filtering
RFC Classificationand
Prioritisation
Urgent?
RFC Classificationand
Prioritisation
Planningand
ApprovalCo-ordination
Working asPlanned? Evaluation
InitiateRegression
Plan
Process Information; Monitor and Update CMDB
YesNo
No
Yes
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Components of the Change Process
Commitment
Competence
Structure
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Common Pitfalls of the Change Process
Not having Commitment from the Business or Management
Management lacking faith in theCompetence of Staff
Over complicating the Structure of the process
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Success of the Change Process
Benefits management and realization
Effective Communications
Effective education
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Success of the Change Process
Counter any resistance
Counseling to alleviate fears
Monitor the implementation
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Complicating the Change Process
Operating SystemsDatabases
HardwareNetworking
MiddlewareApplications
People
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Complicating the Change Process
AcceptanceDevelopment
System TestingUnit Testing
System Integration TestingData Migration
User Acceptance TestingPre-Production
TrainingProduction
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Case Study 1 – Simple Environment
DEV TEST PROD
5 mins
Change Manager
Developer
Team Leaders
ManagementBusiness
RFC TESTRFC PROD
DBA
10 mins
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Case Study 2 – Complex Environment
ACCEPT
SYS INT
DEV SYS TESTUNIT
UAT PRE-PROD
DATA MIGTRAIN
PROD
TRAINTRAIN
DEV
DATA MIG
DBA Team Leaders
Business Management
DEV
Change Manager
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How to Simplify the Change Process
Discuss the change up front
Commitment from all involved
Management Support
Competent Staff Available
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How to Simplify the Change Process
Documentation is Completed Correctly
Regression plan
One version of the process
Ensure that everyone knows the process
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How to Simplify the Change Process
Regular Education of the process
Review the Change
Lessons learnt
Improve the process
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How to Simplify the Change Process
Authorisations / Delegations
Regular Meetings
Change Advisory Board
Workflow
Avoid Over Complicating
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How to Simplify the Change Process
OTRS]project-open[ ITSM
Oracle Change Management PackHP Service Manager IT Change Management Suite
BMC Remedy IT Service Management SuiteCA Software Change Manager
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Case Study 1 – Outcome - Failed
DEV TEST PROD
5 mins
Change Manager
Developer
Team Leaders
ManagementBusiness
RFC TESTRFC PROD
DBA
10 mins3 Months
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Case Study 1 – Lessons Learnt
Multiple versions of the process
Misinterpretation of the process
Misunderstanding of the process
Mismanaged process
Changes to the process too regularly causing confusion and local interpretation
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Case Study 1 - Lessons Learnt
CAB not Authorised / Too Large
Workflow incorrect / incomplete / complex
Lessons learnt not applied
Change Reviews not performed
Group too large to educate
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Case Study 2- Outcome - Successful
ACCEPT
SYS INT
DEV SYS TESTUNIT
UAT PRE-PROD
DATA MIGTRAIN
PROD
TRAINTRAIN
DEV
DATA MIG
DBA Team Leaders
Business Management
DEV
Change Manager
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Case Study 2 - Lessons Learnt
Change Process was simple
Single Focal Point
Regular team meeting
CAB Authorised
Workflow was Simple
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Case Study 2 - Lessons Learnt
Change reviews regularly
Lessons learned feed back into the process
Leading to an improved process
Group well educated on the process
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Summary
Keep it simple
Communication
Authorisations and Delegations
Change Advisory Board
Workflow
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Questions and Contact
www.pacificdbms.com.au