New Classes! - nhlearningsolutions.comnhlearningsolutions.com/Portals/0/Documents/2013B2BWeb.pdf ·...

48
www.nhgreatlakes.com New Horizons Offering Global Learning Solutions at the Local Level Next-Level Webinar Series New Technology Classes Apple iPad VMware v5.1 Citrix SharePoint 2013 Windows 8 Windows Server 2012 New Desktop Application Classes Adobe CS6 Office 365 Office 2013 QuickBooks 2013 New Classes!

Transcript of New Classes! - nhlearningsolutions.comnhlearningsolutions.com/Portals/0/Documents/2013B2BWeb.pdf ·...

www.nhgreatlakes.com

New HorizonsOffering Global Learning Solutions at the Local Level

Next-Level Webinar Series

New Technology ClassesApple iPadVMware v5.1CitrixSharePoint 2013Windows 8Windows Server 2012

New Desktop Application ClassesAdobe CS6Office 365Office 2013QuickBooks 2013

New Classes!

Table of CoNTeNTs

Learning Modalities 3

Apple Authorized Training 4

Next-Level Webinar Series 5

Online Learning Xpress 6

ITIL Authorized Training 8

Cisco Authorized Training 10

VMware Authorized Training 14

Citrix Authorized Training 16

CompTIA Authorized Training 18

Crystal Reports Training 18

Databases / SQL Training 19

IT Security Training 19

Microsoft Authorized Training 20

Project Management Training 32

Lean Six Sigma Training 32

Microsoft Project 33

Business Skills Training 34

Desktop Applications Training 38

Adobe Applications Training 38

Microsoft Applications Training 39

Other Desktop Training 41

Healthcare Information 42 Management Training

Location Maps 45

Registration & 46 Cancellation Information

Career Information 47

Dear Clients,

2013 is proving to be a very exciting year at New Horizons. As the leading global training provider, we continue to invest heavily and develop long-lasting partnerships with our clients to thoroughly understand their needs and business challenges, and deliver training solutions that support key business

initiatives and drive real business results. As one example, many clients have expressed the growing need for training solutions that help their IT staff get up-to-speed on Apple technologies and devices to provide better Help Desk support. To help clients with this effort, we created two new training programs: iPad Training for Help Desk Professionals and Mac OS Technicians.

To support clients’ need for performance support solutions, we now offer a new best-practice webinar series as a free service to our customers. This weekly series of live, 1-hour multimedia presentations is very informative, focusing on a wide variety of IT and business topics to help our clients stay informed about the latest technology and best-practices. Some of the initial topics covered include Windows 8, Windows Server 2012, Lean Six Sigma, Lync, SharePoint, virtualization, IT leadership, and project management. We also offer training classes in each of these areas for employees that want a deeper learning experience.

As a global training company with a local focus, we take great pride in listening to our local clients’ training needs, and drawing upon and delivering training programs using our vast list of learning assets. Simply put, my team and I have a laser-like focus on meeting clients’ needs and customer service. There’s no higher priority within the organization. Going forward, I would like to hear from you regarding how we might help your organization overcome key challenges and address critical technology initiatives.

We look forward to working with you in the future.

Kind Regards, Mark McManus Jr., CEO New Horizons Great Lakes Michigan, Chicago & Cleveland

Visit our website at www.nhgreatlakes.com

Click on our Instant schedule for class dates and outlines.

learNINg MeTHods

IlT Instructor-led Training

Certified instructors guide learners through material in a classroom setting where they can participate in group activities, complete labs, and ask questions.Monday – Friday: 9AM - 5PM EASTERN / 8AM - 4PM CENTRAL

oll online lIve – virtual IlT

Students receive instruction from a live, certified instructor, participate in group discussions, and practice hands-on labs – all via the Web.Monday – Friday: 9AM - 5PM EASTERN / 8AM - 4PM CENTRAL

ola online aNYTIMe

Learn anytime, anywhere with your paid subscription. Classes are also available in this learning method.

3

aT New HorIzoNs, we understand no two people learn the same way. To help you meet your training goals, we provide a comprehensive learning experience to effectively maximize your potential. Some computer training providers offer only classroom training while others offer only eLearning. Only New Horizons offers fully integrated learning solutions that include classroom and online Instructor-Led Training and self-paced Online anyTime*. The course content is the same regardless of delivery method, but the variety and flexibility of our learning methods will engage, motivate, and inspire your learning endeavors.

oNlINe aNYTIMe is a self-paced learn-ing method that is convenient and easy. Fit learning into your busy schedule, whether you are in the office, at home, or on the road. Courses are available when you are, any time of the day or night.* Content is broken into modules and is searchable. Online anyTime provides user-friendly administrative features to help you track progress, create custom reports and view results.

As the foundation of our integrated learning approach, Instructor-Led TraININg has become more enriching, dynamic, and valuable for our students. Attend classes at a New Horizons center led by an instructor and participate in group activities face-to-face with your peers. Our classes and demonstration, followed by student practice through hands-on exercises, have been enhanced to include Web-based resources during and after class.

IlT

With oNlINe lIve attend classes virtually from anywhere with a high speed internet connection or at a New Horizons center. your instructor will be in a live classroom with students and will present the course material using our Connected Classroom environment. you’ll interact with the instructor, students in the classroom, and students connected virtually through voice over iP technology.

oll ola

*Choose from over 1,200 titles in the Online ANYTIME libraries. Browse the Online ANYTIME course catalog at www.nhgreatlakes.com. The list

of courses is updated constantly, ensuring current titles contain up-to-the-minute information to keep your skills razor-sharp.

4

TodaY, a growINg NuMber of CoMpaNIes are letting employees choose and purchase mobile devices that they want to use on the job—everything from PCs and laptops to smartphones and tablets. The explosive popularity of Apple devices led to many requests from clients. To support clients, New Horizons now offers end-user and technical classes covering Apple technology and devices.

Apple Authorized Training

INTroduCTIoN To iPad – 2 Hours / $79This 2 hour seminar introduces the participants to the features and functions of the iPad. IlT

ipad for busINess professIoNals 2 Hours / $79This 2 hour seminar introduces the busy professional to the features and functions of the iPad with the emphasis on how the iPad can help with productivity in the workplace. IlT

ipad TraININg for Help desk ProfessIonaLs – 1 daY / $600 This one day course introduces the participants to the features and functions of the iPad with the emphasis on how help desk professionals can support iPad device and users. IlT

Mac osx tecHnIcIan 10.7.4 – 3 daYs / $2,250 This course is designed for computer support personnel who need to troubleshoot and optimize OS X Mountain Lion as part of their jobs. IlT

Custom Mobile Device Training is Available!

Contact your local Account Executive for more information.

5

new Horizons Next Level Webinar Series

New Horizons now offers our Next-Level Webinar Series as a new free service to our customers. This weekly series of live, 1-hour multimedia presentations is very informative, focusing on a wide variety of IT and business topics to help you stay informed about the latest technology and best-practices. Some of the initial topics to be covered include Windows 8, Lean Six Sigma, Lync, SharePoint, virtualization, IT leadership, and project management.

Each session is highly interactive, allowing you ample opportunity to participate and ask questions during the event. Sessions are presented by experts with in-depth knowledge and real-world experience in the presented topic. For your convenience, each webinar is archived so you can review concepts and topics covered during the session at a later date as time permits. You may choose to sign up for one or many webinars, depending on your personal and job-related interests. Also, we encourage you to forward this information to your colleagues.

11:30am – 12:30pm CST / 12:30pm – 1:30pm EST 45 min presentation | 15 min Q&A | Focus: Best Practices

Check our website for available topics and dates at www.nhgreatlakes.com/nextlevelwebinarseries

Webinar OverviewBest Practices in Building an Effective Information Security Management System

The adoption of an Information Security Management System (ISMS) should be a strategic organizational decision and be influenced by business needs, objectives, and security requirements. During this session, our leading expert will focus on tools, knowledge, and experience required to establish, operate, and improve an ISMS within an organization.

Best Practices in Developing a Virtualization Strategy (VMware)

Server virtualization is an excellent opportunity for organizations to minimize the cost of building and managing their IT infrastructure. Initially tagged as a mechanism for server consolidation, server virtualization has proved to have a positive impact on many IT initiatives. Join our expert to learn best-practices in developing a virtualization strategy.

Understanding the Latest Generation of Microsoft Certifications

Today, Microsoft offers a wide variety of IT certification paths covering server, desktop, database, and developer technologies. These certifications now validate broader and deeper skills required to build solutions on-premises or in the cloud. During this session, you will learn about each certification, including the technology covered, recommended training, and exams.

The Future of Learning: A Closer Look at New Horizons' ILT & OLL Learning Modalities

New Horizons is a proven leader in delivering high-quality instructor-led training to millions of students. During this session, our Product Manager and former instructor, Brian Zibricky, will highlight New Horizons’ learning modalities and approach, and its positive impact on students and organizations, including scheduling flexibility, knowledge retention, and other benefits.

Why Become Cisco Certified? A Closer Look at Organizational and Individual Benefits

If you’re new to Cisco certifications, the various tracks can be overwhelming, including routing & switching, service provider, IP telephony, security, design, wireless, storage, and others. During this session, our expert will address the value of achieving Cisco certification (i.e., Is it worth getting certified?), and highlight certification path options and organizational benefits.

Understanding the Benefits of Integrating Lean Six Sigma into an Organization

Organizations face rising costs and increasing competition every day. Lean Six Sigma allows managers to combat these problems and enhance their businesses in the following ways: increase revenue, reduce costs, improve efficiency, and develop effective employees. During this session, our expert will highlight these real-world benefits within leading organizations.

Understanding Individual and Organizational Benefits of Project Management and PMP Certification

No matter what product or services a business offers, its projects must be efficiently developed and delivered on time and within budget. As a result, individuals who can cost effectively shepherd a project from inception to completion are in high demand. Join our leading expert for a closer look at how effective project management impacts an organization.

ITIL Demystified: Understanding the Core Framework and Its Organizational Impact

Many companies are looking at the ITIL framework as a cost-effective methodology for streamlining processes and improving productivity in the enterprise, as well as for IT Service Management. Join our leading expert to gain a basic understanding on the core framework, with emphasis on initial processes to get started and software tools to support the effort.

6

Online Learning Xpress Training

Learn it Quickly with New Horizons’ Online Interactive Workshop Series

Online Learning Xpress• Taught via a virtual classroom in 90 to 120-minute sessions

• each session includes lecture, demo, and Q&a

• Focuses on a specific application topic

• Live Web-based workshop format

• Access to a recorded version after the learning experience

• Useful quick reference card that covers the session topic

• Choose from over 30 online workshops

• Can be purchased individually or as a collection

$79 per user for a single workshop and $499 per user for all workshops with a 6 month subscription.

as CoMpaNIes TIgHTeNed THeIr budgeTs IN reCeNT Years, more employees are taking on expanded responsibility and working longer hours across all organizational departments. As a result of this trend, employees typically have much less time to participate in formal all-day training programs, including much-needed Microsoft application-related training. To compensate for this lack to time, employees typically search the web to find quick answers to their challenging Microsoft Excel, Word and PowerPoint questions that commonly arise on the job. Unfortunately, much of the information on the Web is dated and inaccurate. In addition, with the lack of time for formal training, many employees are not able to fully utilize the power of their Microsoft applications. With this in mind, New Horizons has developed a new online interactive workshop series.

7

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Online Learning XpressOnline Interactive Workshop Series

All OfficeUsing Office 2010 Graphics to Enhance Documents

Become a Power User with the Office 2010 Ribbon

Organizing with Microsoft OneNote and Outlook

Team Collaboration with OneNote

AppleiPad for Business

iPad for New Users

ExcelDiscovering and Presenting Trends in Excel Data with Charts

Calculating and Analyzing Data with Excel If Statements

Automating an Excel Import with Macros

Analyzing Data using Excel PivotTables

Building PivotTable Reports – An Introduction

Creating Interactive Reports with Excel PivotCharts

Using Excel PivotTables to Present Interactive Data

Search Excel Data More Efficiently with Lookup Functions

OutlookBuilding Automatic and One-click Emails in Outlook

Making Outlook Work for You

Quick and Easy Ways to Find Messages in Outlook

The Most Valuable Organizational Tools of Outlook

The Time Management Tools of Outlook

The Secrets to Sending Interesting Email with Outlook

Outlook 2010 Power Views

PowerPointDesign Engaging PowerPoint Presentations with Animations

Design Interesting and Memorable PowerPoint Presentations with Media and Graphics

Developing a Custom PowerPoint Template

Create Dynamic PowerPoint Presentations with Excel Data

WordTeam Collaboration with Microsoft Word

Managing Long Word Documents

Designing Word Style Guides for Fast and Consistent Formatting

Create Interesting and Organized Documents with Word Tables

The Five Steps to an Automatic Mail Merge

Automate Document Creation with Building Blocks

To address eMploYees’ Need for sHorTer, on-the-job learning opportunities on Microsoft and other end-user applications, New Horizons created a new online interactive workshop series. Each workshop focuses on and dives deeply into a specific application topic (e.g., pivot tables) to help employees utilize the full functionality of the application and to ultimately help employees improve their job performance.

www.nhgreatlakes.com

8

ITIL Authorized Technical Training

fouNdaTIoNsITIl V3 foundatIons – 3 daYs / $1,650

Provides a comprehensive, consistent and coherent set of best practices focused on the management of IT service processes while promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. IlT oll

INTerMedIaTeITIl servICe lIfeCYCle: servICe desIgN 3 daYs / $2,350 This course builds on general ITIL principles to cover the management and control aspect of Service Design. EXIN Accredited. IlT oll

ITIl v3 LIfecYcLe: serVIce oPeratIon 3 daYs / $2,350 Students will receive an in-depth knowledge of the Lifecycle Module Service Operation according to ITIL v3, using interactive lessons and discussion. EXIN Accredited. IlT oll

ItIL V3 LIfecYcLe: serVIce transItIon 3 daYs / $2,350 This course looks at the concept for Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle. EXIN Accredited. IlT oll

ITIL® is a registered trade mark of the Office of Government Commerce in the United Kingdom and other countries.

ItIL V3 LIfecYcLe: serVIce strategY 3 daYs / $2,350This class covers ITIL concepts and terminology, strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy. IlT oll

ItIL V3 LIfecYcLe: contInuaL serVIce IMProVeMent (csI) – 3 daYs / $2,350 This class covers the lifecycle aspects of Continual Service Improvement. EXIN Accredited. IlT oll

ITIl INTerMedIaTe CapabIlITY: servICe offerIngs and agreeMents V3 2011 4 daYs / $2,950 Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. IlT oll

ITIl servICe CapabIlITY: operaTIoNal suPPort & anaLYsIs – 4 daYs / $2,950The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focusedServices Framework. EXIN Accredited. IlT oll

ItIL V3 caPabILItY: reLease, controL & VaLIdatIon – 4 daYs / $2,950 The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management as integral parts of its overall business-focused Services Framework. EXIN Accredited. IlT oll

ITIl servICe CapabIlITY: plaNNINg, ProtectIon and oPtIMIzatIon (PP&o) 5 daYs / $2,950The purpose of this class is to give students knowledge on ITIL terminology, process structure, roles, functions and activities in support of ITIL Service Lifecycle approach. EXIN Accredited. IlT oll

experTITIl experT MaNagINg aCross THe NEW LIfecYcLe (2011) – 5 daYs / $2,950This course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL Managing Across the Lifecycle exam as well as providing valuable knowledge that can be implemented in the workplace. IlT oll

9

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

are You LookIng to IMPLeMent best-PractIces to improve service, increase productivity, and better manage costs in your IT department? ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services in a business. New Horizons offers a broad ITIL-authorized curriculum to meets your needs.

New Horizons offers private group classes that provide flexible, customizable training solutions to fit your organization’s unique needs. Private group classes allow organizations to train an entire team or department with one unified learning experience, ensuring that everyone obtains the same knowledge and skills. Courses can be delivered “off the shelf,” slightly modified, or completely customized to meet your organization’s learning initiatives. Training can be delivered in any of our 300 training centers worldwide, on-site at your offices, or at a location of your choice.

New Horizons private group classes provide:

• Customized solutions to meet your training objectives

• Flexible scheduling to minimize downtime and maintain productivity

• Unified learning experience for all employees

• Real-world, objective-specific skills to ensure your project’s success

• Reduced training costs

Contact your Account Executive to learn more about our private group class options.

Private Group Classes

10

Cisco Authorized Technical Training

This “boot camp” will provide students with the skills and knowledge necessary to implement and support a small to medium-sized switched and routed network. This extended-hours course retains all of the content of ICND1 and ICND2, but merges the content into a single course.

Upon completing the CCnaX course, the student will have the same knowledge and skills as those obtained by attending the Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses independently. These skills include those that are necessary to install, operate, and troubleshoot a small to medium-sized network.

prerequisites:

(ccnax) InterconnectIng cIsco networkIng deVIces: acceLerated (exaM #640-802) – 5 daYs / $3,500 or 35 cLcs

• internet working experience

• Knowledge of TCP/IP

• Experience operating and configuring a Cisco iOS device

CCNa(Icnd1) InterconnectIng cIsco networkdeVIces – Part 1 (exaM #640-822) 5 daYs / $3,000 or 30 cLcsObtain the skills to install, operate and troubleshoot a small branch office Enterprise network, configure a switch, router and connecting to a WAN and implementing network security. IlT oll

(Icnd2) InterconnectIng cIsco networkdeVIces – Part 2 (exaM #640-816) 5 daYs / $3,000 or 30 cLcsObtain the skills to install, operate and troubleshoot a small – medium branch office Enterprise network, configure a switch, router and connecting to a WAN and implementing network security. IlT oll

(IIns) IMPLeMentIng cIsco Ios network seCurITY v1.0 (exaM #640-553) – 5 daYs $3,195 or 32 cLcsLearn the necessity of a comprehensive security policy, how it affects the posture of the network, how to secure a small branch type office network using Cisco IOS security features available through web-based GUIs (Cisco Router and Security Device Manager [SDM]) and the command-line interface (CLI) on the Cisco routers and switches. IlT oll

(IIuc) IMPLeMentIng cIsco Ios unIfIed coMMunIcatIons (exaM #640-460) 5 daYs / $3,295 or 33 cLcsStudents will be able to implement and configure small to medium sized IP Telephony solutions. UC products covered include the Cisco Unified Communications Manager Express/Cisco Unity Express and the UC500 Smart Business Communications System. IlT oll

(Iuwne) IMPLeMentIng cIsco unIfIed wIreless NeTworkINg esseNTIals (exaM #640-721) – 5 daYs / $3,295 or 33 cLcsThis course provide students with information and practice activities to prepare them to help design, install, configure, monitor and conduct basic troubleshooting tasks of a Cisco WLAN in SMB and Enterprise installations. IlT oll

(Iuc) IMPLeMentIng cIsco unItY CoNNeCTIoN v8 (exaM #642-263) – 5 daYs $3,495 or 35 cLcsThis course describes Cisco Unity Connection installation, implementation, integration, and networking, and presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to implement Cisco Unity Connection in the current business environment.

IlT oll

CCNp(route) IMPLeMentIng cIsco IP routIng (exaM #642-902) – 5 daYs / $3,295 or 33 cLcsThis course is designed to provide professionals of medium to large network sites with information on the use of advanced routing in implementing scalability for Cisco routers that are connected to LANs and WANs. IlT oll

(swItcH) IMPLeMentIng cIsco swITCHed networks (exaM #642-813) – 5 daYs / $3,295 or 33 cLcsThis course is designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. IlT oll

11

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

(tsHoot) troubLesHootIng and MaINTaININg CIsCo Ip NeTworks (exaM #643-832) – 5 daYs / $3,295 or 33 cLcsThe course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. IlT oll

CCNp voICe(caPPs) IntegratIng cIsco unIfIed CoMMuNICaTIoNs applICaTIoNs (exaM #642-467) – 5 daYs / $3,395 or 34 cLcs Students will learn the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager. IlT

(tVoIce) troubLesHootIng cIsco unIfIed (exaM #642-427) – 5 daYs / $3,295 or 33 cLcsThis course provides students with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multi-site environments. IlT

(cIPt1) IMPLeMentIng cIsco unIfIed coMMunIcatIons IP teLePHonY Part 1 v7.0/6.0 (exaM #642-446) – 5 daYs / $3,295 or 33 cLcsStudents will configure Cisco Unified Communications Manager and switches, implement media Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. IlT

(cIPt2) IMPLeMentIng cIsco unIfIed coMMunIcatIons IP teLePHonY Part 2 v7.0/6.0 (exaM #642-456) – 5 daYs $3,295 or 33 cLcsStudents will apply a dial plan for a multi-site environment, configure serviceability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. IlT

(cVoIce) cIsco VoIce oVer IP v6.0 (exaM #642-436) – 5 daYs / $3,395 or 34 cLcsThis course provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. Students will also learn to integrate gateways and gatekeepers into an enterprise VOIP network. IlT

(Qos) IMPLeMentIng cIsco QuaLItY of servICe v2.3 (exaM n/a) – 5 daYs / $3,395 or 34 cLcsThis course provides students with in-depth knowledge of quality of service (QoS) requirements, best effort, Integrated Services (IntServ) and Differentiated Services (DiffServ), and the implementation of QoS on Cisco IOS platforms. Learn the theory of QoS, design issues, and configuration of various QoS mechanisms. IlT

CCNp seCurITY(asa) uPgrade V8.3 cIsco asa fIrewaLL 8.x to 8.3+ MIgratIon (exaM n/a) 3 daYs / $2,995 or 30 cLcs This course provides network security engineers with the knowledge and skills needed to perform a migration from operating system 8.x to 8.3+ on the Cisco ASA adaptive security appliance. Students will learn the various stages of migration. IlT oll

(fIrewaLL) dePLoYIng cIsco asa fIrewall soluTIoNs v1.0 (exaM #642-617) 5 daYs / $3,295 or 33 cLcs Students will obtain the knowledge and skills needed to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions.

IlT oll

(IPs) IMPLeMentIng cIsco IntrusIon PreVentIon sYsteM (exaM #642-533) 5 daYs / $3,395 or 34 cLcs Students will obtain the knowledge and skills that are needed to deploy Cisco Intrusion Prevention System (IPS)-based security solutions. IlT oll

(secure) securIng tHe cIsco routers and swItcHes (exaM #642-504) 5 daYs / $3,395 or 34 cLcs This course provides students with the knowledge and skills they need to secure Cisco IOS Software router- and switch-based networks, and provide security services that are based on Cisco IOS Software. IlT oll

(VPn) dePLoYIng cIsco asa VPn soluTIoNs v1.0 (exaM #642-647) 5 daYs / $3,495 or 35 cLcs Students will learn to choose, configure, and troubleshoot the majority of Cisco ASA adaptive security appliance remote access and site-to-site VPN features to reduce risk to IT infrastructure and its applications. IlT oll

We accept Cisco Learning Credits (CLCs).

We accept Cisco Learning Credits (CLCs).

12

Project Management TrainingCisco authorized Technical Training

addITIoNal Courses(acucM) adMInIsterIng cIsco uNIfIed CoMMuNICaTIoNs MaNager v8.0 (exaM n/a) – 3 daYs / $2,695 or 27 cLcsThe student will learn to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0. IlT oll

(aceaP) cIsco aPPLIcatIon controL eNgINe applIaNCe v1.0 (exaM n/a) 4 daYs / $2,995 or 30 cLcsYou will learn how to deploy and configure the Cisco Catalyst 4710 Application Control Engine (ACE) Appliance. IlT

(acucM w/auc) adMInIsterIng cIsco uNIfIed CoMMuNICaTIoNs MaNager v7.0 (exaM n/a) – 5 daYs / $3,295 or 33 cLcsStudents will learn basic concepts of IP telephony and manager concepts such as clustering, route plans, digit manipulation, call admission control, survivability and media resource. IlT oll

(auc) adMInIsterIng cIsco unItY connectIon (exaM n/a) – 2 daYs / $1,995 or 20 cLcsThe course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. IlT oll

(aucce) adMInIsterIng cIsco uNIfIed CoNTaCT CeNTer eNTerprIse sofTware v8.0 (exaM n/a) – 5 daYs / $3,595 or 36 cLcsThis course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option. IlT oll

(bgP) confIgurIng bgP on cIsco routers (exaM #642-691) – 5 daYs / $3,195 or 32 cLcsStudents will learn the theory of Border Gateway Protocol (BGP), configuration of BGP on Cisco IOS routers, detailed troubleshooting information, and hands-on exercises that provide skills needed to configure and troubleshoot BGP networks in customer environments. IlT oll

(canac) IMPLeMentIng cIsco nac aPPLIance (exaM #642-591) – 3 daYs / $2,995 or 30 cLcsThe Implementing Cisco NAC Appliance (CANAC) v2.1 course will provide learners with the skills and knowledge to be able to implement the Cisco NAC Appliance solution as a part of a Cisco SDN security strategy. IlT oll

(cuwn) cIsco unIfIed wIreLess network (exaM n/a) – 4 daYs / $2,795 or 28 cLcs Students will learn to design, install, configure, and maintain a wireless network both as an add-on to an existing wireless LAN and as a new Cisco Unified Wireless Network solution. IlT oll

(cVPI) cIsco unIfIed custoMer VoIce porTal IMpleMeNTaTIoN v7.0 (exaM n/a) 5 daYs / $3,595 or 36 cLcsThis course covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. IlT oll

(cwaas) cIsco wIde-area aPPLIcatIon serVIces (exaM #642-655) – 5 daYs / $3,295 or 33 cLcsStudents learn how to design and deploy a solution using Cisco WAAS that improves application performance over the WAN while enabling infrastructure consolidation; understand Cisco WAAS optimization technology, design considerations, network integration, and system troubleshooting aspects. IlT oll

(cwLMs) IMPLeMentIng CIsCoworks lMs v4.0 (exaM n/a) – 5 daYs / $3,395 or 34 cLcsYou will learn how to use the CiscoWorks LAN Management Solution (LMS) 4.0 to manage their network. Learn the correct tools within CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults, and simplify the deployment of new Cisco technologies. IlT oll

(dcnI2) IMPLeMentIng cIsco data CeNTer NeTwork INfrasTruCTure (exaM #642-456) – 5 daYs / $3,295 or 33 cLcs Students will learn to deploy, configure and troubleshoot data center networks using the Cisco Nexus Platform Family including the Cisco Nexus 7000, 5000, and 2000. IlT

(dcucI) data center unIfIed CoMpuTINg IMPLeMentatIon 3.0 (exaM n/a) 5 daYs / $3,495 or 35 cLcs Students will learn how to configure and manage Cisco UCS servers with consolidated I/O networking for LAN and SAN connectivity and learn how to virtualize server properties to enable simple and rapid mobility of server images between physical servers. IlT

(dcucd) data center unIfIed CoMpuTINg desIgN v4.0 (exaM #642-982) 5 daYs / $3,495 or 35 cLcsThis course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions. IlT oll

(dcucsI) data center unIfIed CoMpuTINg server INTegraTIoN v4.6 (exaM n/a) – 5 daYs / $3,495 or 35 cLcsThis course guides learners through rack installation and the provisioning of server hardware, operating systems or hypervisors, and applications. Significant content is devoted to management, maintenance, and troubleshooting. This course articulates Cisco data-center virtualization solutions and explains how to execute a virtualization solution that is based on a detailed implementation plan. IlT oll

(dcufI) IMPLeMentIng cIsco data CeNTer uNIfIed fabrIC v4.0 (exaM # 642-992) 5 daYs / $3,695 or 37 cLcs The course covers the key components and procedures needed to install, configure, manage, and troubleshoot the Cisco Nexus 7000 and 5000 in the network and SAN environment. IlT oll

(Iasns) IMPLeMentIng cIsco advaNCed sTorage NeTworkINg soluTIoNs v4.2 (exaM #642-359) – 5 daYs $3,495 or 35 cLcsThis course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions. IlT oll

(IcoMM) IntroducIng cIsco VoIce aNd uNIfIed CoMMuNICaTIoNs adMINIsTraTIoN v8.0 (ccna VoIce) (exaM #640-461) – 5 daYs $3,395 or 34 cLcs This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. IlT oll

“Excellent teacher! Warren kept all of the

information interesting and informative.”

NEW HORIZONS STUDENT

WArrEN BONNEr TECHNICAL INSTRUCTOR SINCE 1996

13

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

our LoCatIonS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

(Icsns) IMPLeMentIng cIsco sTorage NeTworkINg soluTIoNs v4.2(exaM #642-359) – 5 daYs / $3,495 or 35 cLcsUsing NX-OS v5.0.4, this course provides learners the skills in implementing and troubleshooting Cisco storage networks. Topics include installing and bringing up the switch, configuring virtual SANs (VSANs), domains, interfaces, and zones, implementing port channels and configuring management security. IlT oll

(IP6fd) IPV6 fundaMentaLs and dePLoYMent (exaM n/a) – 5 daYs / $3,295 or 33 cLcs This course provides the knowledge and skills needed to design, install, configure, and maintain a Cisco IPS sensor for small, medium, and enterprise networks. The course also describes the procedures for managing intrusion prevention system (IPS) alarms. IlT oll

(IPs) IMPLeMentIng cIsco INTrusIoN preveNTIoN sYsTeM v.7 (exaM #642-627) 5 daYs / $3,395 or 34 cLcsStudents will gain knowledge and skills to reduce risk to the IT infrastructure and applications using Cisco IPS features, and provide detailed operations support for the Cisco IPS. IlT oll

(Mars) cIsco Mars (exaM #642-691) 4 daYs / $3,095 or 31 cLcsStudents will learn how to readily and accurately identify, manage, and eliminate network attacks and maintain network security compliance. IlT

(MPLs) IMPLeMentIng cIsco MPLs v2.3 (exaM #642-611) – 5 daYs / $3,495 or 35 cLcsThe focus of this course is on MPLS technology issues as they apply to service providers and on how to configure new features and functions in an existing routed environment. IlT

(ssecMgt) ManagIng enterPrIse seCurITY wITH CIsCo seCurITY MaNager v4.0 (exaM n/a) – 5 daYs / $3,395 or 34 cLcsStudents will learn network security engineers with the knowledge and skills that are needed to configure and deploy Cisco Security Manager. The course also provides an overview of network security technologies, and includes case studies that are useful for deployment scenarios. IlT oll

(uccxa) unIfIed contact center exPress adVanced (exaM n/a) 5 daYs / $3,595 or 36 cLcs Building on the knowledge base and scripting experience learned in CRSD/UCCXD classes, the student will explore more advanced techniques in scripting and overall CRS functionality. IlT

(uccxd) dePLoYIng unIfIed contact CeNTer express v3.0 (exaM #642-164) 5 daYs / $3,595 or 36 cLcsThis course provides the student with hands-on experience and knowledge of tasks typically performed for a Contact Center Unified Contact Center Express v7.0 and Unified IP IVR v7.0 deployment. This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts. IlT

(uc-ucs) InstaLLIng cIsco uc on ucs In a VIrtuaLIzed enVIronMent – 5 daYs $3,495 or 35 cLcsStudents will learn about the changing Data Center server environment, where the Cisco UCS system fits into this environment, and LAN and storage (SAN) considerations. An overview of the UCS products will be provided, with emphasis on the advantages the UCS Manager brings to server provisioning. Server provisioning, through the use of easy-to-configure Service Profiles, will also be covered in detail, along with an overview of VMware concepts and products. The Nexus 1000V Switch will also be discussed. IlT

(802.1x) IntroductIon to 802.1x operaTIoNs for CIsCo seCurITY professIoNals v1.0 – 3 daYs / $2,995 or 30 cLcsStudents will obtain the knowledge and hands-on experience to prepare them to configure Cisco TrustSec solutions based on Cisco Identity Services module, Cisco Catalyst switches, and Cisco Wireless LAN Controllers.

IlT oll

“I enjoyed having an instructor that was

personable and that gave examples

that pertained to our work environment.”

HENRY M. NEW HORIZONS STUDENT

www.nhgreatlakes.com

14

VMware VsPHere: fast track V5.1 5 daYs / $6,045This intensive, extended-hours training course focuses on installing, configuring, and managing VMware vSphere® 5.1. This course combines the content of the VMware vSphere: Install, Configure, Manage course with advanced tasks and skills for configuring a highly available and scalable virtual infrastructure. The course is based on VMware ESXi™ 5.1 and VMware® vCenter Server™ 5.1. IlT oll

vMware vspHere: INsTall, CoNfIgure, Manage V5.1 – 5 daYs / $3,845In this hands-on course you explore the installation, configuration, and management of VMware vSphere®, consisting of VMware vSphere® ESXi™ and VMware® vCenter Server™. This course is based on prerelease versions of ESXi 5.1 and vCenter Server 5.1.

IlT oll

VMware VsPHere: wHat’s new V5.1 2 daYs / $1,645In this course, you will explore the exciting new and improved features found in VMware® vCenter Server™ 5.1 and VMware vSphere® ESXi™ 5.1. You also learn how to successfully upgrade from vSphere 4.x to vSphere 5.1. IlT oll

vMware vspHere: opTIMIze aNd sCale V5.1 – 5 daYs / $4,495This course is designed for experienced VMware vSphere® personnel. You gain skills for configuring and maintaining a highly available and scalable virtual infrastructure. The course is based on VMware vSphere® ESXi™ 5.0 and VMware® vCenter Server™ 5.1.

IlT oll

VMware VsPHere: desIgn worksHoP V5.1 3 daYs / $2,695The goal of this course is to equip consulting professionals with the knowledge, skills, and abilities to achieve competence in designing a VMware vSphere® 5.1 virtual infrastructure. This course discusses the benefits and risks of available design alternatives and provides information to support making sound design decisions. This course also provides an opportunity to practice your design skills by working with peers on a design project. IlT oll

vMware vCeNTer: sITe reCoverY MaNager: INsTall, CoNfIgure, MaNage V5.1 – 2 daYs / $1,795In this hands-on course, you explore the installation, configuration, and management of VMware vSphere®, consisting of VMware vSphere® ESXi™ and VMware® vCenter Server™. This course is based on prerelease versions of ESXi 5.1 and vCenter Server 5.1.

IlT oll

VMware Authorized Technical Training

“Berry is an attention getter and has a

very effective teaching style.

Very good class!“NEW HORIZONS STUDENT

BErry WELSEr TECHNICAL INSTRUCTOR SINCE 2001

vMware Has revoluTIoNIzed THe IT INdusTrY with its cutting-edge technology, offering many benefits from a VMware implementation. One the primary benefits is the reduction of overall cost and maintenance of complex IT systems. As a VMware Authorized Training Center, New Horizons offers students the knowledge and skills needed to take advantage of these benefits from the latest VMware virtualization computing software. Students receive the most up-to-date and comprehensive VMware authorized training courses possible, taught by certified instructors. For information about VMware Learning Credits, please contact your local account executive.

15

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

visit our website at www.nhgreatlakes.com

Click on our Instant schedule for class dates and outlines.

our loCaTIoNs

Livonia, Troy & Detroit (734) 525-1501

east Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop & Rosemont (773) 693-6000

Cleveland & akron (216) 332-7960

If you are interested in a course or version not listed, please contact your account executive.

CoMpaNIes of all sIzes are rapIdlY adopTINg vIrTualIzaTIoN and achieving significant benefits in a variety of areas. While server utilization and consolidation are primary benefits, virtualization can also help IT departments spend less time on routine administrative tasks, enabling them to be more responsive to business needs. Whether you want to become VMware certified, improve your virtualization skills, or prepare your team for a VMware implementation, New Horizons offers the authorized VMware courses to meet your objectives.

vMware vIew: desIgN besT praCTICes V5.1 – 3 daYs / $2,695This course presents a methodology for designing a VMware® View™ solution for the VMware vSphere® infrastructure. The design methodology includes gathering and analyzing data to make sound design decisions for the vSphere infrastructure and View component. IlT oll

VMware VIew 5.1: InstaLL, confIgure, Manage – 4 daYs / $3,295This hands-on training course builds your skills in the VMware® View™ suite of products: VMware View Manager, View Composer, and VMware ThinApp®. This course is based on the View 5.1 and ThinApp 4.7 releases. IlT oll

VMware 5.0 classes also available, call for details.

Next Level Webinar Series

11:30am – 12:30pm CST / 12:30pm – 1:30pm EST 45 min presentation | 15 min Q&A | Focus: Best Practices

Get the information you need in the time you want.

See page 5 for a list of upcoming topics.

16

Citrix Authorized Technical Training

(cag-200-1) IMPLeMentIng cItrIx aCCess gatewaY 9.0 enterPrIse edItIon (exaM #a13) – 2 daYs / $2,195This class, intended for IT professionals, system architects and system engineers, will learn to successfully deploy and manage Access Gateway 9.0, using hands-on labs and real-world experience.

IlT oll

(cns-203-3) basIc adMIn for cItrIx NEW netscaLer 10 (exaM #a21) – 5 daYs / $5,000Learners gain an understanding of NetScaler features such as load balancing, SSL offload, classic and advanced expressions, rate limiting and AppExpert templates. IlT oll

(cns-300-2) adVanced adMInIstratIon for cItrIx netscaLer 10 PLatInuM edItIon (exaM n/a) – 5 daYs / $5,000This course teaches students to manage, configure and monitor advanced features of Citrix NetScaler 9.0 Platinum Edition. It is intended for system administrators and network operations personnel, and will include interactive discussion and hands-on labs. IlT oll

(cVa-500-2) arcHItectIng a cItrIx VIrtuaLIzatIon soLutIon (exaM #a16) 5 daYs / $5,000This course prepares students to analyze and design a comprehensive Citrix virtualization solution. It provides students with the key considerations for managing the project, assessing environment readiness and risks, and designing the appropriate solution according to Citrix best practices. IlT oll

(cxa-201-2) IMPLeMentIng cItrIx xeNapp 5.0 for wIndows serVer 2008 (exaM #a5) 5 daYs / $5,000 This course provides the foundation necessary to effectively implement, deploy and administer Citrix XenApp and its components, including Web Interface, Application Streaming, Load Manager, Installation Manager, and Secure Gateway. IlT oll

(cxd-202-2) cItrIx xendesktoP 5.5 adMInIstratIon (exaM #a19) 5 daYs / $5,000This course provides the foundation necessary for administrators to effectively centralize and manage desktops in the datacenter and deliver them as a service to users anywhere. IlT oll

(cxa-206-1) cItrIx xenaPP 6.5 adMInIstratIon (exaM #a20) 5 daYs / $5,000 Learn to manage applications in the datacenter and instantly deliver them as a service to users anywhere. Learners will receive training for installing and configuring Citrix XenApp 6.5 for Windows Server 2008 R2, Citrix Receiver and plug-ins, as well as for using administrative consoles and tools to configure resources, policies, server and farm settings, printers, virtualized applications and more. IlT oll

(cxa-300-1) adVanced adMInIstratIonfor cItrIx xenaPP 5.0 for wIndows serVer 2008 (exaM n/a) – 5 daYs / $5,000This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running XenApp for Windows Server 2008 software. Learners are introduced to the tools used to monitor the XenApp farm, record farm activity and generate reports. IlT oll

(cxa-301-1) cItrIx xenaPP 6.5 adVanced adMInIstratIon (exaM #a22) 5 daYs / $5,000 Learn to monitor, maintain, optimize and troubleshoot Citrix XenApp 6.5 environments running on Windows Server 2008 R2 software. Learn the tools used to monitor the XenApp farm, record farm activity and generate reports, maintain data and server integrity and to scale, optimize and troubleshoot the XenApp farm. IlT oll

(cxs-203-1) cItrIx xenserVer 6 adMInIstratIon (exaM #a26) 5 daYs / $5,000In this course students will learn skills necessary to configure and administer XenServer 5.6, XenCenter, and Provisioning Services 5.6. IlT oll

(cxd-202-2) cItrIx xendesktoP 5.6 adMInIstratIon (exaM #a24) 5 daYs / $5,000 This course provides the foundation necessary for administrators to effectively centralize and manage desktops in the datacenter and deliver them as a service to users anywhere. Students will learn how to select a desktop delivery model for each user group based on their needs; build proof-of-concept and production XenDesktop environments; assign virtual desktops to users; and customize the user experience through policies. IlT oll

17

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Livonia

We accept Citrix Training Pass

vIrTual CoMpuTINg Is CHaNgINg THe waY IT works, enabling virtual work practices, facilitating mobility, and increasing efficiency. Businesses everywhere are adopting Citrix virtualization, networking, and cloud computing technologies to build simpler, more cost-effective IT environments. Whether you are looking to successfully implement a Citrix environment or to sharpen your skills, New Horizons has the Citrix courses needed to address your challenges.

Visit our Blog

News about information technology, web & graphic design, events and promotions are just a click away.

Click here to view our latest posts from industry professionals.

18

Other Technical Training

CoMpTIaLInux+ Powered bY LPI (exaM #Lx0-101,Lx0-102) – 5 daYs / $2,250Students will learn system architecture; Linux installation and package management; GNU and Unix commands; devices, Linux filesystems, and the Filesystem Hierarchy Standard. Professionals who pass the exam can work at the Linux command line, perform maintenance tasks, assist users, and install and configure workstations. IlT oll

strata green It (exaM #fc0-gr1) 2 daYs / $900Students will gain the knowledge and skills needed to implement environmentally sound practices, such as conserving power, reducing equipment needs through virtualization, responsibly disposing of hazardous materials and equipment, and reducing an organization’s carbon footprint. Certification in A+ and Server+ or equivalent knowledge is recommended.

IlT oll

a+ 2012 Part 1 (exaM #220-701) 5 daYs / $2,250Validate your knowledge of basic computer hardware and operating systems covering skills such as installation, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventative maintenance, with additional elements of security and soft skills. IlT oll

a+ 2012 Part 2 (exaM #220-702) 5 daYs / $2,250 Students will learn how to support PC hardware in a business setting, including installation, trouble shooting, component replacement, networking and security. IlT oll

LInux+ (exaM #xk0-002) – 5 daYs / $2,250This course builds on your existing user-level knowledge and experience with the Linux operating system to present fundamental skills and concepts that you will use on the job in any type of Linux career. IlT oll

network+ (exaM #n10-004) – 5 daYs / $2,250 Preparation course for Network + certification to install and configure the TCP/IP client and to understand vendor networking technologies. IlT oll

Project+ (exaM #Pk0-003) – 5 daYs / $2,250Understand the challenges of managing IT projects and get a road map to success. IlT oll

securItY+ (exaM #sY0-201) – 5 daYs / $2,250Students will build on their knowledge and professional experience with computer hardware, operating systems, and networks as they acquire the specific skills required to implement basic security services on any type of computer network. IlT oll

serVer+ (exaM #sk0-003) – 5 daYs / $2,250Students will install, configure, upgrade, maintain, and troubleshoot servers, and learn information and skills that will be helpful on the job, and prepare for the CompTIA Server+ certification examination.

IlT oll

adVanced securItY PractItIoner (casP) (exaM #cas-001 ) – 5 daYs / $3,000In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security. IlT oll

HeaLtHcare It tecHnIcIan (exaM # HIt-001) 2 daYs / $1,350The student will identify essential healthcare and IT concepts and terminology and how to integrate the two realms of practice. IlT oll

CrYsTal reporTscrYstaL rePorts 2008 – LeVeL 1 2 daYs / $900In this course, you will create a basic report by connecting to a database and modifying its presentation. IlT oll

crYstaL rePorts 2008 – LeVeL 2 2 daYs / $900In this course, you will create complex reports and data sources using Crystal Reports’ tools. You will not only create more sophisticated reports including sub reports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries. IlT oll

crYstaL rePorts 10 – LeVeL 1 – 2 daYs / $900In this course, students will build basic list and group reports that work with almost any database. IlT oll

crYstaL rePorts 10 – LeVeL 2 – 2 daYs / $900In this course, students will learn how to create more sophisticated reports like sub reports and cross-tabs. Also, they learn how to increase the speed and efficiency of their reports by using SQL queries and dictionaries. IlT oll

crYstaL rePorts xI – LeVeL 1 – 2 daYs / $900Build basic lists and group reports that work with almost any database. IlT oll

19

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

New HorIzoNs Is proud to offer IT professionals the most comprehensive learning experience. Through our partnerships with industry leaders such as CompTIA, EC-Council and Business Objects we deliver training on the iT products and practices that drive business success.

crYstaL rePorts xI– LeVeL 2 – 2 daYs / $900Create more sophisticated reports, sub reports and cross tabs. Use SQL to increase the speed and efficiency of your reports. IlT oll

databases / sQLsQL QuerYIng – LeVeL 1: fundaMentaLsof QuerYIng (exaM n/a) – 1 daY / $450 Students learn how to compose SQL queries to retrieve information from the database. IlT oll

sQL QuerYIng – LeVeL 2: adVancedQuerYIng (exaM n/a) – 1 daY / $450 Students create advanced SQL queries, and manipulate and index tables. IlT oll

prograMMINgjaVa PrograMMIng (exaM n/a) 5 daYs / $3,000 This course provides a solid introduction to the Java programming language and development environment. In this fast-paced, hands-on course, programmers acquire the skills they need to write stand-alone, client/server, and intranet applications in Java. IlT oll

Java prograMMINg fuNdaMeNTals (exaM n/a) – 5 daYs / $3,000This course is designed to teach students how to write Java applications and applets in Java 2. IlT oll

seCurITYcertIfIed etHIcaL Hacker (exaM #312-50) 5 daYs / $3,000Learn to scan, test, hack and secure your own systems. Learn how intruders escalate privileges and what steps can be taken to secure a system. IlT oll

CerTIfIed INforMaTIoN seCurITY Manager (exaM #cIsM) – 5 daYs / $3,000Students will learn processes that can be implemented to ensure that information security measures align with established business needs. IlT

CoMpuTer HaCkINg foreNsICs InVestIgator (exaM #312-49) 5 daYs / $3,000This course will provide participants the necessary skills to identify an intruders footprints and to properly gather the necessary evidence to prosecute in the court of law. IlT oll

New HorIzoNs TraININg for CIssp 5 daYs / $3,000This course provides a comprehensive discussion of the ten core subject areas fundamental to the understanding of security for CIOs, managers and engineers. These are the basis for the CISSP certification exam. IlT oll

securItY 5 (exaM n/a) – 2 daYs / $900 This course introduces students to computer networking and security basics and gives them basic networking literacy skills to begin high end IT programs. IlT oll

seCurITY awareNess CoNCepTs aNd PractIces – 1 daY / $300 Learn about common security threats and issues, as well as ways that you can counteract them. Students will identify and apply security techniques to common job activities. IlT oll

New Horizons Great Lakes is proud to offer and promote events that help you learn about new technologies and master new skills.

Browse the New Horizons Great Lakes calendar to see our large list of events!

Free Webinars and Seminars

20

(40364) database adMInIstratIon fundaMentaLs 3 daYs / $1,350This course helps build an understanding of these topics: Core Database Concepts, Creating Database Objects, Manipulating Data, Data Storage, and Administering a Database. IlT oll

(40361) software deVeLoPMent fundaMentaLs 3 daYs / $1,350This course helps build an understanding of these topics: Core Programming, Object-Oriented Programming, General Software Development, Web Applications, Desktop Applications, and Databases. IlT oll

(40362) wIndows deVeLoPMent fundaMentaLs 3 daYs / $1,350This course helps build an understanding of these topics: Windows Programming Basics, Creating Windows Forms Applications, Creating Windows Services Applications, Accessing Data in a Windows Forms Application, and Deploying a Windows Application. IlT oll

(40363) web deVeLoPMent fundaMentaLs – 3 daYs / $1,350This course helps build an understanding of these topics: Programming Web Applications, Working with Data and Services, Troubleshooting and Debugging Web Applications, Working with Client-Side Scripting, and Configuring and Deploying Web Applications. IlT oll

(40372) MIcrosoft.net fundaMentaLs – 3 daYs / $1,350This course helps build an understanding of these topics: .NET Framework Concepts, Namespaces and Classes in the .NET Framework, .NET Code Compilation, I/O Classes in the .NET Framework, Security, .NET Languages, and Memory Management. IlT oll

(40375) HtML5 aPPLIcatIon deVeLoPMent fundaMentaLs 3 daYs / $1,350This course helps build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. IlT oll

(40032) network and securItY fundaMentaLs 5 daYs / $2,250This 2-Pack helps build an understanding of these topics: Network Infrastructures, Network Hardware, Protocols and Services, Security Layers, Operating System Security, Network Security, Security Software. IlT oll

(40033) wIndows os and serVer adMIn fundaMentaLs 5 daYs / $2,250This course helps build an understanding of these topics: Operating System Configurations, Installing and Upgrading Client Systems, Managing Applications, Managing Files and Folders, Managing Devices, Operating System Maintenance, Server Installation, Server Roles, Active Directory, Storage, Server Performance Management, and Server Maintenance. IlT oll

(40035) software deVeLoPMent and .net fundaMentaLs 5 daYs / $2,250This 2-Pack course helps build an understanding of these topics: Core Programming, Object-Oriented Programming, General Software Development, Web Applications, Desktop Applications, Databases, .NET Framework Concepts, Namespaces and Classes in the .NET Framework, .NET Code Compilation, I/O Classes in the .NET Framework, Security, .NET Languages, and Memory Management. IlT oll

Microsoft Authorized Technical Training

The Microsoft Technology associate (MTa) is Microsoft’s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies.

21

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

New HorIzoNs maintains the world’s largest network of Microsoft Gold and Silver Learning Partners. We offer organizations and individuals the widest selection of Microsoft Official Curriculum titles, each one delivered by a Microsoft Certified Trainer (MCT). Microsoft training improves team productivity, reduces downtime, increases employee satisfaction and loyalty, and helps IT professionals and developers master technologies to improve career opportunities. Whether you are working toward certification or just enriching your knowledge, Microsoft training from New Horizons can help you reach your goals.

IT professIoNalwIndows 8

(20687) confIgurIng wIndows 8 NEW (exaM n/a) – 5 daYs / $3,000This course describes how to configure networking to include IPv4, IPv6, connect to wireless networks, and use the networking features included in Windows 8 to troubleshoot networking issues. IlT oll

(20688) ManagIng and MaIntaInIng NEW wIndows 8 – 5 daYs / $3000Students will learn how to design the installation, configuration and maintenance of Windows 8. Two unique features of this course are integration of cloud services and Windows Intune. The skills in this course are suitable for small or enterprise environments. This course is intended for experienced IT professionals that remotely manage and maintain Windows desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations. IlT oll

wIndows 7(6292) InstaLLIng and confIgurIngwIndows 7 cLIent (exaM n/a) 3 daYs / $1,800This course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. IlT oll

(6293) troubLesHootIng and suPPortIng wIndows 7 In tHe enterPrIse (exaM # 70-685) – 3 daYs / $1,800 Learn to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. IlT oll

(6294) PLannIng and ManagIngwIndows 7 desktoP dePLoYMents andenVIronMents (exaM #70-686)5 daYs / $3,000This course will teach students how to plan and deploy Windows 7 desktops in large organizations. They will also learn how to design, configure, and manage the Windows 7 client environment. IlT oll

(50322) confIgurIng and adMInIsterIng wIndows 7 (exaM # 70-680) – 5 daYs / $3,000This course, intended for experienced IT professionals, shows students how to configure and administer Microsoft Windows 7 as a stand-alone installation or in a corporate environment as a part of a Windows Active Directory domain. IlT oll

(50331) wIndows 7, enterPrIse desktoPsuPPort tecHnIcIan (exaM n/a) 5 daYs / $3,000 This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. IlT oll

wIndows serVer 2012(20410) InstaLLIng and confIgurIng NEW

wIndows serVer 2012 (exaM #70-410) 5 daYs / $3,000Part 1 of the series. This course primarily covers the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration. IlT oll

(20411) adMInIsterIng wIndows serVer NEW

2012 (exaM #70-411) – 5 daYs / $3,000 Part 2 of the series. This course primarily covers the administration tasks necessary to maintain a Windows Server 2012 infrastructure such as Implementing Server Images, User and Group management with Active Directory Domain Services(AD DS) and Group Policy, Remote Access and Network Policies, Data Security, Monitoring and Update Management.

IlT oll

(20412) confIgurIng adVanced NEW wIndows serVer 2012 serVIces (exaM #70-412) – 5 daYs / $3,000 Part 3 of the series. This course primarily covers advanced configuration of services necessary to deploy, manage and maintain a Windows Server 2012 infrastructure, such as advanced networking services, Active Directory Domain Services (AD DS), identity management, rights management, Federated services, network load balancing, failover clustering, business continuity and disaster recovery. IlT oll

(20415) IMPLeMentIng a desktoP NEW Infrastructure (exaM #70-415) 5 daYs / $3,000 The course provides guidance on planning and deploying desktops by using several technologies such as User State Migration Tool (USMT), Microsoft Deployment Toolkit (MDT), Virtual Desktop Infrastructure (VDI), and more. Additionally, the course describes how to protect desktops and monitor their health and performance. IlT oll

(20416) IMPLeMentIng desktoP NEW aPPLIcatIon enVIronMents (exaM #70-416) 5 daYs / $3,000 This course provides students with the skills and knowledge to be able to design, deploy and manage a physical as well as a virtual Windows Server 2012 application management infrastructure. Students will also learn to design, deploy and manage Windows 8 Enterprise applications in a physical and virtual environment as well as in the cloud. IlT oll

22

Project Management TrainingMicrosoft authorized Technical Training

(20417) uPgradIng Your skILLs to Mcsa NEW wIndows serVer 2012 (exaM # 70-417) 5 daYs / $3,000 This course explains new features and functionality in Windows Server 2012 around management, networking infrastructure, storage, access control, Hyper-V, high availability, and identity federation. Specific technologies covered will include Dynamic Access Control(DAC), Failover Clustering, Microsoft Online Backup and changes with Active Directory, and Hyper-V and Active Directory Federation Services (ADFS). IlT oll

wIndows serVer 2008(6416) uPdatIng Your networkINfrasTruCTure aNd aCTIve dIreCTorY (exaM #70-649) – 5 daYs / $3,000 This course provides students with the knowledge and skills to work with Network Infrastructure and Active Directory technologies in Windows Server 2008. It is intended for individuals who already have experience with Network Infrastructure and Active Directory technologies in Windows Server 2000 or Windows Server 2003 to upgrade their skills to Windows Server 2008. IlT oll

(6417) uPdatIng Your aPPLIcatIonplaTforM TeCHNologY skIlls TowIndows serVer 2008 (exaM #70-649) 3 daYs / $1,800 This course provides students with the knowledge and skills to install and configure Microsoft Windows Vista desktops. IlT oll

(6418) dePLoYIng wIndows serVer 2008 (exaM #70-643) – 3 daYs / $1,800 This course provides students with an understanding of migrating and deploying Windows Server 2008, including installation, configuration, and upgrading.

IlT oll

(6419) confIgurIng, ManagIng and MaIntaInIng wIndows serVer 2008based serVers (exaM n/a) – 5 daYs / $3,000

This course provides students knowledge and skills required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2008 environment. IlT oll

(6420) fundaMentaLs of wIndowsserVer 2008 network and aPPLIcatIonsInfrastructure (exaM #70-642) 5 daYs / $3,000 This course introduces network infrastructure and application platform concepts and configurations provided by Window Server 2008. Students will be able to acquire a fundamental understanding in order to pursue advanced topics. IlT oll

(6421) confIgurIng and troubLesHootIngwIndows serVer 2008 networkInfrastructure (exaM #70-642) 5 daYs / $3,000 Students will learn to configure and troubleshoot a Windows Sever 2008 network infrastructure. Students will learn to implement and configure secure network access and implement fault tolerant storage technologies. IlT oll

(6422) IMPLeMentIng and ManagIng wIndows serVer 2008 HYPer-V (exaM n/a) – 3 daYs / $1,800 This course teaches students how to implement and manage Windows Server 2008 Hyper-V. It also teaches students how to manage Hyper-V with Solution Center Virtual Machine Manager (SCVMM) and with PowerShell. IlT oll

(6423) IMPLeMentIng and ManagIng wIndows serVer 2008 cLusterIng (exaM n/a) – 3 daYs / $1,800 This course introduces Windows Server 2008 clustering and provides students with the knowledge and skills to implement, maintain, and troubleshoot clusters. IlT oll

(6425) confIgurIng and troubLesHootIngwIndows serVer 2008 actIVe dIrectorYdoMaIn serVIces (exaM #70-640) 5 daYs / $3,000 This course provides the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, monitor and troubleshoot Active Directory related issues. IlT oll

(6426) confIgurIng IdentItYaNd TroublesHooTINg aNd aCCesssoLutIons wItH wIndows serVer 2008actIVe dIrectorY (exaM #70-640) 3 daYs / $1,800 This course provides the knowledge and skills that IT professionals need to configure identity and access solutions with Windows Server 2008 Active Directory.

IlT oll

(6427) confIgurIng and troubLesHootIngINTerNeT INforMaTIoN servICes INwIndows serVer 2008 (exaM #70-643) 3 daYs / $1,800 In this course, students will learn to install, configure, maintain, and troubleshoot an Internet Information Services (IIS) 7.0 Web Server in Windows Server 2008.

IlT oll

(6428) confIgurIng and troubLesHootIngwIndows serVer 2008 terMInaLserVIces (exaM #70-643) – 2 daYs / $1,200 Students will learn to configure, manage, monitor, and troubleshoot a Terminal Services (TS) environment. Focus is on configuring of TS core functionality, TS licensing, TS Gateway, and TS Web Access. IlT oll

(6429) confIgurIng and ManagIngwINdows MedIa servICes for wINdowsserVer 2008 (exaM n/a) – 3 daYs / $1,800 This course provides students with the knowledge and skills to configure and manage Windows Media Services. Students will learn how to configure Live Streaming solutions, configure On-Demand Streaming solutions, configure service roles, configure logging and plug-ins, configure Advanced Streaming solutions 7.0, and configure Windows Media Services availability solutions. IlT oll

(6430) PLannIng for wIndows serVer2008 serVers (exaM n/a) – 3 daYs / $1,800 This course is aimed at server administrators and is not a “how-to” course; therefore, it has a significant number of planning exercises with less focus on hands-on exercises than some courses. IlT oll

(6431) ManagIng and MaIntaInIngwIndows serVer 2008 networkInfrastructure serVers (exaM n/a) 2 daYs / $1,200 This course provides students with the knowledge and skills to manage and maintain Windows Server 2008 network infrastructure servers. IlT oll

(6432) ManagIng and MaIntaInIngwIndows serVer 2008 actIVe dIrectorYserVers (exaM #70-646) – 2 daYs / $1,200 This course provides students with the knowledge and skills to manage and maintain Windows Server 2008 Active Directory servers. The course focuses on the Active Directory server life cycle. IlT oll

(6433) PLannIng and IMPLeMentIng wIndows serVer 2008 (exaM # 70-646) 5 daYs / $3,000 Students will learn to plan and implement a Windows Server 2008 and Windows Server 2008 R2 environment. It incorporates both the planning of the server infrastructure and key aspects of the implementation, management and maintenance of Active Directory and Network Infrastructure. IlT oll

(6434) autoMatIng wIndows serVer2008 adMInIstratIon wItH MIcrosoftwIndows PowersHeLL (exaM n/a)3 daYs / $1,800 This course provides students with the knowledge and skills to utilize Windows PowerShell for administering and automating administration of Windows Server 2008. IlT oll

(6435) desIgnIng a wIndows serVer 2008 network Infrastructure (exaM n/a) – 5 daYs / $3,000 This course will provide students with an understanding of how to design a Windows Server 2008 Network Infrastructure that meets business and technical requirements for network services. IlT oll

(6436) desIgnIng a wIndows serVer 2008 aCTIve dIreCTorY INfrasTruCTure and serVIces (exaM n/a) – 5 daYs / $3,000In this course, students learn how to design an Active Directory Infrastructure in Windows Server 2008 and Active Directory forests, domain infrastructure, sites and replication, administrative structures, group policies, and Public Key Infrastructures. IlT oll

23

Microsoft Technical

Configuring Windows – 5 DaysThis course describes how to configure networking to include IPv4, IPv6, connect to wireless networks, and use the networking features included in Windows 8 to troubleshoot networking issues.

Managing and Maintaining Windows 8 – 5 DaysStudents will learn how to design the installation, configuration and maintenance of Windows 8. Two unique features of this course are integration of cloud services and Windows Intune. The skills in this course are suitable for small or enterprise environments. This course is intended for experienced IT professionals that remotely manage and maintain Windows desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations.

Desktop Applications

Windows 8 Tablet for Business Use – 1 Day In this course, you will learn how to set up, configure, and secure a Windows 8 tablet, run and use various apps, manage files, use your tablet in conjunction with other devices, and search for information.

Using Microsoft Windows 8 – 1 Day In this course, you will explore Windows 8 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

Windows 8 is a completely reinvented user experience. It is the most radical shift for PC users

since Windows 95. It doesn’t just include minor tweaks to the software, it is nothing short of

transformational for the Windows platform — the de facto standard for the business world.

New Windows 8 Feature Highlights

• One operating system for multiple devices — including PC Desktops, touch screen mobile devices such as tablets & smart phones

• New security features and built in system recovery

• Internet Explorer 10 is now a touch-optimized application

• Integration with Microsoft online services such as SkyDrive and Xbox

• Windows Store and Apps — experience applications designed specifically for the Windows 8 platform

• Re-imagined desktop user experience

BYODBYOD (Bring Your Own Device) is a new challenge for businesses where more and more employees are using multiple devices that need to access business data to address concerns of mobility.

With Windows 8 Desktop, Windows 8 Tablet, and Windows 8 Phone — Microsoft is bringing to market a flexible and streamlined OS that provides one experience across all devices. This will have a huge impact on the way professionals work and help business address the security issues that BYOD presents.

New Horizon Classes

Windows 8

24

Project Management TrainingMicrosoft authorized Technical Training

(6437) desIgnIng a wIndows serVer 2008applICaTIoNs INfrasTruCTure (exaM #70-647) – 3 daYs / $1,800This course will prepare IT professionals for the role of Enterprise Administrator. Students will learn how to design application infrastructure solutions based on Windows Server 2008 to meet varying business and technical requirements. IlT oll

(10159) uPdatIng Your wIndows serVer2008 tecHnoLogY skILLs to r2 (exaM n/a)3 daYs / $1,800 Students will learn Windows Server 2008 Technology Specialist skills and new features of Windows Server 2008 R2. The course facilitates accelerated learning of Windows Server 2008 R2 features and features enabled in Windows Server 2008 R2 for Windows 7.

IlT oll

(10215) IMPLeMentIng and ManagIng MICrosofT server vIrTualIzaTIoN (exaM #70-659) – 5 daYs / $3,000 This course provides students with the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. IlT oll

(50273) PLannIng and desIgnIng MICrosofT vIrTualIzaTIoN soluTIoNs (exaM n/a) – 5 daYs / $3,000 Learn to design a complex data center and desktop architecture using Microsoft Windows Server 2008 R2 with Hyper-V or Hyper-V Server 2008 R2, Remote Desktop Services (RDS), System Center Suite, Microsoft Enterprise Desktop Virtualization (MED-V), Application Virtualization 4.6 (APP-V), as well as supporting applications and utilities. IlT oll

(10324) IMPLeMentIng and ManagIng MICrosofT deskTop vIrTualIzaTIoN (exaM #70-669) – 5 daYs / $3,000 This course provides students with the knowledge and skills to implement and manage desktop virtualization solutions. This course provides an overview of virtualization and the various Microsoft products that you can use to implement and deploy a virtualization solution. The course explains how to configure and manage a MED-V deployment. IlT oll

(10533) dePLoYIng, confIgurIng,aNd adMINIsTerINg MICrosofT lYNCserVer 2010 (exaM #70-664) – 5 daYs / $3,000The course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. IlT oll

(10534) PLannIng and desIgnInga MIcrosoft LYnc serVer 2010 soLutIon (exaM #70-665) – 5 daYs / $3,000This course teaches how to plan and design a Microsoft Lync Server 2010 solution to IT professionals. The course emphasizes Voice features in Lync 2010 from a deployment perspective. In this course, students learn how to plan and design a Lync Server 2010 system. The labs in this course utilize the Lync Server 2010 Planning Workbook and Planning Tool. IlT oll

(10325) autoMatIng adMInIstratIon wItH wIndows PowersHeLL 2.0 (exaM n/a) – 5 daYs / $3,000 This course, intended for IT professionals, will help students learn how to utilize Windows PowerShell for administering and automating administration of Windows-based servers. IlT oll

(50414) MIcrosoft wIndowsPowersHeLL V2 for adMInIstrators(exaM n/a) – 4 daYs / $2,400 This course, intended for systems administrators, provides students with the knowledge and skills to leverage Microsoft Windows PowerShell v2 to administer their Windows environment. IlT oll

Windows Server 2003 classes also available, call for details.

excHange serVer 2010(10135) confIgurIng, ManagIng andTroublesHooTINg MICrosofT exCHaNgeserVer 2010 (exaM#70-662) – 5 daYs / $3,000This course provides students with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment, as well as provide guidelines, best practices, & considerations that will help you optimize your Exchange Server deployment. IlT oll

(10165) uPdatIng Your skILLs froM MIcrosoft excHange serVer 2003 orexcHange serVer 2007 to excHangeserVer 2010 (exaM #70-662 and #70-663) 5 daYs / $3,000 The course will provide an accelerated skills-upgrade path and also provide additional support for the two Exchange Server 2010 exams. IlT oll

(10233) desIgnIng and dePLoYIng MessagINg soluTIoNs wITH MICrosofT excHange serVer 2010 (exaM #70-663) 5 daYs / $3,000This course teaches the student to design and deploy messaging solutions with Microsoft Exchange Server 2010. IlT oll

sHarePoInt 2013(20331) core soLutIons of MIcrosoft sHarePoInt serVer 2013 (exaM n/a) 5 daYs / $3,000 This course will teach you how to configure SharePoint Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your SharePoint server deployment. This is the first in a sequence of two courses for IT Professionals and will align with the first exam in the SharePoint Server 2013 IT Pro certification. IlT oll

(20332) adVanced soLutIons of MIcrosoft sHarePoInt serVer 2013 (exaM n/a) – 5 daYs / $3,000 Special areas of focus include implementing high availability, disaster recovery, service application architecture, Business Connectivity Services, social computing features, productivity and collaboration platforms and features, business intelligence solutions, enterprise content management, web content management infrastructure, solutions, and apps.

IlT oll

SharePoint 2007 classes also available, call for details.

sHarePoInt 2010sHarePoInt 2010 – IntroductIon and oVerVIew (exaM n/a) – 1 daY / $600 Students learn about the SharePoint application, how to add data, create and configure libraries, lists, security, web parts, sub sites, content types, site columns, workflows, and Information management policies. IlT oll

sHarePoInt 2010 – sIte coLLectIon adMInIstrator (exaM n/a) 2 daYs / $1,200 Students will learn about content management tools, storage strategies and the use of business connectivity services. Also, how to create and implement an InfoPath form, create custom workflows with SharePoint Designer 2010, use advanced web parts, create Access Services web sites, and use Excel and Visio Services. IlT oll

sHarePoInt foundatIon 2010 LeVeL 1 2 daYs / $1,200 In this course, students will create and edit a team website. This course is useful for students who will access, manage or create a SharePoint team site.

IlT oll

sHarePoInt foundatIon 2010 LeVeL 2 – 2 daYs / $1,200 In this course, students will manage site collections and components. This course is designed for not necessarily for IT professionals, but for individuals, such as administrative assistants, who will be managing SharePoint sites. IlT oll

“Great enthusiasm and truly passionate about

the material - made the experience an

enjoyable one. Wonderful instructor!”

SAM R. NEW HORIZONS STUDENT

25

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

our LoCatIonS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

MICrosofT sofTware assuraNCe offers a broad range of value-added benefits in one program, combining the latest software with tools and resources to help you deploy, manage, and migrate software. Software Assurance Training Vouchers (SATVs) are just one benefit and can be redeemed at New Horizons for Microsoft Official Curriculum courses. Contact your Account Executive for more information.

sHarePoInt 2010 – sIte owner(exaM n/a) – 2 daYs / $1,200 Students will learn how to master Windows PowerShell to optimize your SharePoint 2010 environment. The course takes you through scripted installations, Web Applications, Site Collections, Sites, permissions, Service Applications, Content Databases, Backup & Restore and much more using Windows PowerShell, get an in-depth experience on how to master lists, list items and document libraries using Windows PowerShell. IlT oll

sHarePoInt serVer 2010 LeVeL 4 busIness anaLYst – 2 daYs / $1,200Learn how to create data centic SharePoint web Applications. IlT oll

sHarePoInt desIgner 2010 LeVeL 1 1 daY / $600Construct a website using SharePoint Designer and incorporating SharePoint Controls for collaborative intranets. IlT oll

sHarePoInt desIgner 2010 LeVeL 2 1 daY / $600Utilize SharePoint Designer to integrate dynamic content, database binding and SharePoint Web Parts.

IlT oll

(10174) confIgurIng and adMInIsterIng MIcrosoft sHarePoInt 2010 (exaM #70-667)5 daYs / $3,000 This course, intended for IT professionals, teaches students how to install, configure and administer SharePoint. IlT oll

(10175) MIcrosoft sHarePoInt 2010, aPPLIcatIon deVeLoPMent (exaM n/a) 5 daYs / $3,000This course, intended for professional developers, provides practical information and labs that enable students to build solutions on the Microsoft SharePoint 2010 platform.

IlT oll

(10231) desIgnIng a MIcrosoft sHarePoInt 2010 Infrastructure (exaM #70-668) – 5 daYs / $3,000 This course, intended for IT professionals, shows students how to design and deploy Microsoft SharePoint 2010. IlT oll

(10232) desIgnIng and deVeLoPIng MIcrosoft sHarePoInt serVer 2010aPPLIcatIons (exaM n/a) – 5 daYs / $3,000 This course, intended for IT professionals, teaches students the skills and best practices to help their organizations design and develop effective SharePoint applications. IlT oll

(50351) sHarePoInt 2010 oVerVIew deVeLoPer (exaM n/a) – 2 daYs / $1,200 This course teaches the new development changes that were made to SharePoint 2010 including (Sandboxed solutions, LINQ, REST, Client Object Model, BCS, Workflows and Claims based authentication. IlT oll

(50352) sHarePoInt 2010 oVerVIew forend users (exaM n/a) – 3 daYs / $1,800 In this course, students will explore new end user features exposed in SharePoint 2010. IlT oll

We accept Microsoft Training Vouchers.

www.nhgreatlakes.com

26

Project Management TrainingMicrosoft authorized Technical Training

(50353) sHarePoInt 2010 oVerVIew forIt ProfessIonaLs (exaM n/a) – 3 daYs / $1,800 This course looks at the new architectural changes made to SharePoint 2010 and how to upgrade your 2007 environment to 2010. IlT oll

(50354) sHarePoInt 2010 sHarePoIntdesIgner (exaM n/a) – 2 daYs / $1,200 This course discusses how to navigate and use the new Ribbon interface, new features from Designer, what changes have been made to the actions and conditions of work flows, how to build external content types, and how to modify Out Of the Box Workflows. IlT oll

(50429) sHarePoInt 2010 busIness InteLLIgence (exaM n/a) – 5 daYs / $3,000This course explores how to use SharePoint as your platform for Business Intelligence. Journey through the SharePoint Business Intelligence Center, Excel Services, Reporting Services, Analysis Service, Performance Point and PowerPivot. IlT oll

(50470) MIcrosoft sHarePoInt serVer2010 for tHe sIte owner/Power user(exaM n/a) – 2 daYs / $1,200 This class is designed for the site owner/”power user” of a SharePoint site who needs to know how to create sites and lists and manage users. IlT oll

INTerNeT INforMaTIoN servICes(50557) MIcrosoft juMP start: offIce 365 for It ProfessIonaLs (exaM n/a) – 3 daYs / $1,800 The course is specially tailored for technologists looking for real-world proof of how cloud-based Office 365 enables organizations to solve more problems from more places. IlT oll

MaNageMeNT INsTruMeNTaTIoN(6451) PLannIng, dePLoYIng andMaNagINg MICrosofT sYsTeMs CeNTerconfIguratIon Manager 2007 (exaM #70-401) – 5 daYs / $3,000 This course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. IlT oll

(10747) adMInIsterIng sYsteM center 2012 confIguratIon Manager (exaM n/a) 5 daYs / $3,000 Students will gain the knowledge and skills to configure and manage a System Center 2012 Configuration Manager site and its associated site systems in the role of Configuration Manager administrators. IlT oll

(10748) dePLoYIng sYsteM center 2012 unIfIed access gatewaY 2010 confIguratIon Manager (exaM n/a) 3 daYs / $1,800 Students will learn how to plan and deploy a System Center 2012 Configuration Manager hierarchy, including a central administration site (CAS), one or more primary sites and secondary sites, and all associated site systems. IlT oll

(50217) PLannIng, dePLoYIng and MaINTaININg MICrosofT sYsTeM CeNTer serVIce Manager 2010 (exaM n/a) 4 daYs / $2,400 The course focuses on implementing, configuring and integrating Service Manager with other System Center products. IlT oll

(50028) ManagIng sYsteM center oPeratIons Manager 2007 (exaM #70-400) 5 daYs / $3,000 Provides the knowledge and skills to managing a Systems Center Operations Manager 2007 management group and is intended to develop the necessary skills to install and manage Operations Manager 2007 management servers and supporting roles. IlT oll

seCurITY(50357) IMPLeMentIng forefronttHreat ManageMent gatewaY 2010(exaM n/a) – 2 daYs / $1,200 This course provides students with the knowledge and skills to envision, design, and deploy web access, remote access and mail protection solutions using Microsoft Forefront Threat Management Gateway 2010 (TMG), enabling you to identify the requirements and make the appropriate design decisions that will come up during the deployment process. IlT oll

(50402) IMPLeMentIng forefront unIfIed access gatewaY 2010 (exaM n/a) 3 daYs / $1,800 Learn to design and deploy remote access solutions using Microsoft Forefront Unified Access Gateway 2010 (UAG). Forefront UAG provides organizations with unparalleled flexibility in providing access to network resources (such as Web sites and internal applications) with granular access control, custom content protection, and endpoint validation. IlT oll

(50382) IMPLeMentIng forefrontIdentItY Manager 2010 (exaM n/a) 4 daYs / $2,400 This course introduces and explains the features and capabilities of Microsoft Forefront Identity Manager 2010 (FIM), and provides an overview of the solution scenarios that FIM addresses. IlT oll

sQL serVer 2012 (10775) adMInIsterIng MIcrosoft sQL serVer 2012 databases (exaM #70-462) 5 daYs / $3,000 This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching individuals how to use SQL Server 2012 product features and tools related to maintaining a database. IlT oll

(10776) deVeLoPIng MIcrosoft sQL serVer 2012 databases (exaM #70-464) 5 daYs / $3,000 This course introduces SQL Server 2012 and describes logical table design, indexing and query plans. It also focusses on the creation of database objects including views, stored procedures, along with parameters, and functions. Other common aspects of procedure coding, such as transactions, concurrency, error handling, triggers, and SQL CLR are also covered in this course. IlT oll

(10777) IMPLeMentIng a data wareHouse wItH MIcrosoft sQL serVer 2012 (exaM #70-463) – 5 daYs / $3,000 Students will learn how to create a data warehouse with SQL Server 2012, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services. IlT oll

(10778) IMPLeMentIng data ModeLs and rePorts wItH MIcrosoft sQL serVer 2012 (exaM #70-466) – 5 daYs / $3,000 Students will learn how to implement PowerPivot and tabular data models, create and deliver rich data visualizations with Power View and SQL Server Reporting Services, and discover business insights by using data mining. IlT oll

sQL serVer 2008(2778) wrItIng QuerIes usIng MIcrosoftsQL serVer 2008 transact-sQL (exaM #70-432) – 3 daYs / $1,800 This 3-day instructor led course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2008.

IlT oll

(6231) MaIntaInIng a MIcrosoft sQL serVer 2008 database (exaM #70-432) 5 daYs / $3,000 This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a database. IlT oll

(6232) IMPLeMentIng a MIcrosoft sQL serVer 2008 database (exaM #70-432) 5 daYs / $3,000 This course provides students with the knowledge and skills to implement a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a database. IlT oll

“Bill will be the reason that I return to

take future classes with New Horizons“

NEW HORIZONS STUDENT

WIILIAM JONES TECHNICAL INSTRUCTOR SINCE 2000

Club memberships will activate on the date of the first class attended or 30 days from invoice date if a class is not yet attended. New Horizons strives to maintain course offerings that are current with today’s technology. For this reason, classes appearing on the current schedule may not be on future schedules. Club members can choose from Instructor-Led Training or Online LIVE classes listed above that are currently available at New Horizons locations in Michigan, Chicago and Cleveland. Course offerings may vary by location. Membership is for one (1) person only. This club membership is only available to corporate customers; career education students are not eligible.

Save Thousands of Dollars When You Join the Technical Club.

one year of courses and an iPad for just $8,999!Take a few classes, take every class offered, or even repeat a class and take them whenever it’s convenient for you. Choose from 40-50 classes starting each week.

PrOJECT MANAGEMENTIncludes courses listed in schedule.

MICrOSOFT TECHNICALIncludes courses listed in schedule (except Microsoft Dynamics courses).

CISCO (CCNA)(ICND1) Interconnecting Cisco Network Devices – Part 1

(ICND2) Interconnecting Cisco Network Devices – Part 2

(CCNAX) Interconnecting Cisco Networking Devices: Accelerated

COMPTIAIncludes courses listed in schedule.

SECUrITyIncludes courses listed in schedule.

CrySTAL rEPOrTSIncludes classes listed in schedule.

Enrollment fee required for the following classes (50% of list price).See schedule for complete listing of class titles.

JAVA

HIGH-END CISCO

MICROSOFT DYNAMICS

VMWARE

ITIL

CITRIX

28

Microsoft authorized Technical Training

(6234) IMPLeMentIng and MaIntaInIng MIcrosoft sQL serVer 2008 anaLYsIsserVIces (exaM #70-448) – 3 daYs / $1,800 This course discusses how to use the Analysis Services development tools to create an Analysis Services database and an OLAP cube, and how to use the Analysis Services management and administrative tools to manage an Analysis Services solution.

IlT oll

(6235) IMPLeMentIng and MaIntaInIng MIcrosoft sQL serVer 2008 IntegratIonserVIces (exaM #70-448) – 3 daYs / $1,800 This course teaches students how to implement an Integration Services solution in an organization. The course discusses how to develop, deploy, and manage Integration Services packages. IlT oll

(6236) IMPLeMentIng and MaIntaInIngMIcrosoft sQL serVer 2008 rePortIngserVIces (exaM #70-448) – 3 daYs / $1,800 This course teaches students how to implement a Reporting Services solution in an organization, including how to use the Reporting Services development tools to create reports and how to use the Reporting Services management and administrative tools to manage a Reporting Services solution. IlT oll

(50068) MIcrosoft sQL serVer 2008 for oraCle daTabase adMINIsTraTors (exaM n/a) – 4 daYs / $2,400Students will gain skills to capitalize on their experience as an Oracle DBA to manage a Microsoft SQL Server system. A quick start for the Oracle DBA to map, compare and contrast the realm of Oracle database management to SQL Server database management. IlT oll

(50400) desIgnIng, oPtIMIzIng, andMaINTaININg a daTabase adMINIsTraTIve soluTIoN for MIcrosoft sQL serVer 2008(exaM n/a) – 5 daYs / $3,000This course provides the knowledge and skills needed to design, optimize, and maintain a database administrative solution for Microsoft SQL Server 2008.

IlT oll

(50430) adMInIsterIng teaMfoundatIon serVer 2010 (exaM n/a)3 daYs / $1,800 This course provides students with the knowledge and skills to manage Microsoft Team Foundation Server 2010. The course focuses on the technologies used in Team Foundation Server 2010 and the techniques used to deploy, manage and support Team Foundation Server 2010. IlT oll

developerMCsd

20480 PrograMMIng In HtML5 wItH jaVascrIPt and css3 (exaM #70-480) 5 daYs / $3,000 This course helps students gain basic HTML5/CSS3/JavaScript programming skills. The course focuses on using HTML5/CSS3/JavaScript to implement programming logic, define and use variables, perform looping and branching, develop user interfaces, capture and validate user input, store data, and create well-structured applications. IlT oll

20481 essentIaLs of deVeLoPIng wIndows store aPP usIng HtML5 and jaVascrIPt (exaM #70-481) – 5 daYs / $3,000 In this course students will learn essential programming skills and techniques that are required to develop Windows Store apps. This includes a combination of both design and development skills, as well as ensuring that students are comfortable using and making the most of the Visual Studio and Expression Blend tools. IlT oll

20482 adVanced wIndows store aPP deVeLoPMent usIng HtML5 and jaVascrIPt (exaM #70-482) – 5 daYs / $3,000In this course the students will learn the more advanced programming skills and techniques that they can use to optimize their Windows Store app and differentiate their app from other apps in the Windows Store. These advanced skills and techniques include a combination of both design and development skills. The students will also learn about supporting the apps that they have published to the Windows Store. IlT oll

20483 PrograMMIng In c# (exaM #70-483) 5 daYs / $3,000Students will learn to create Windows applications using the C# language. Review the basics of C# program structure, language syntax, and implementation details, and then consolidate their knowledge throughout the week as they build an application that incorporates several features of the .NET Framework 4.5. IlT oll

20484 essentIaLs of deVeLoPIng wIndows store aPPs usIng c# (exaM #70-484) 5 daYs / $3,000In this course students will learn essential programming skills and techniques that are required to develop Windows Store apps. This includes a combination of both design and development skills, as well as ensuring that students are comfortable using and making the most of the Visual Studio and Expression Blend tools. IlT oll

20484 essentIaLs of deVeLoPIng wIndows store aPPs usIng c# (exaM #70-484) 5 daYs / $3,000In this course students will learn essential programming skills and techniques that are required to develop Windows Store apps. This includes a combination of both design and development skills, as well as ensuring that students are comfortable using and making the most of the Visual Studio and Expression Blend tools. IlT oll

20485 adVanced wIndows store aPP deVeLoPMent usIng c# (exaM #70-485) 5 daYs / $3,000In this course the students will learn the more advanced programming skills and techniques that they can use to optimize their Windows Store app and differentiate their app from other apps in the Windows Store. These advanced skills and techniques include a combination of both design and development skills. The students will also learn about supporting the apps that they have published to the Windows Store. IlT oll

20486 deVeLoPIng asP.net MVc 4 web aPPLIcatIons (exaM #70-486) – 5 daYs / $3,000In this course, students will learn to develop advanced ASP.NET MVC applications using .NET Framework 4.5 tools and technologies. The focus will be on coding activities that enhance the performance and scalability of the Web site application. ASP.NET MVC will be introduced and compared with Web Forms so that students know when each should/could be used. IlT oll

20487 deVeLoPIng wIndows azure and web serVIces (exaM #70-487) – 5 daYs / $3,000In this course, students will learn how to design and develop services that access local and remote data from various data sources. Students will also learn how to develop and deploy services to hybrid environments, including on-premises servers and Windows Azure. IlT oll

(50277) adVanced toPIcs In sILVerLIgHt 3deVeLoPMent (exaM n/a) – 2 daYs / $1,200Students will learn to develop Microsoft Silverlight 3 applications through a variety of available development tools and techniques. It introduces the new features and concepts being introduced with the new version of the technology. The course focuses on user interfaces, program structure and implementation details. IlT oll

(50278) sILVerLIgHt 3 – best PractIces (exaM n/a) – 1 daY / $600This one day instructor-led course provides students with the knowledge and skills of best practices in Microsoft Silverlight 3 applications development through a variety of available development techniques, tips and tricks. The course focuses on user interfaces, program structure and implementation details changes based on student previous knowledge of Silverlight 2/3. IlT oll

(50279) sILVerLIgHt 3 deVeLoPMent (exaM n/a) – 3 daYs / $1,800Students will learn to develop Microsoft Silverlight 3 applications through a variety of available development tools and techniques. It introduces the new features and concepts being introduced with the new version of the technology. The course focuses on user interfaces, program structure and implementation details. IlT oll

29

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

our LoCatIonS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

MICrosofT sofTware assuraNCe offers a broad range of value-added benefits in one program, combining the latest software with tools and resources to help you deploy, manage, and migrate software. Software Assurance Training Vouchers (SATVs) are just one benefit and can be redeemed at New Horizons for Microsoft Official Curriculum courses. Contact your Account Executive for more information.

dYNaMICsdYNaMICs CrM

New Horizons prepaid training coupons and Microsoft Software Assurance Training Vouchers (SATVs) cannot be redeemed for Microsoft Dynamics courses.

(80290) MarketIng autoMatIon In MIcrosoft dYnaMIcs crM 2011 – 1 daY / $600Learn how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. IlT oll

80291) saLes ManageMent In MIcrosoft dYnaMIcs crM 2011 – 1 daY / $600This course shows you how to track and manage the sales process from potential to close. It provides insight on using the product catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.

IlT oll

(80292) serVIce ManageMent In MIcrosoft dYnaMIcs crM 2011 – 1 daY / $600This course shows you service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. Learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. IlT oll

(80294) MIcrosoft dYnaMIcs crM 2011 CusToMIzaTIoN & CoNfIguraTIoN 3 daYs / $1,800Learn how to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. IlT oll

(80444) workfLow and dIaLog proCesses IN MICrosofT dYNaMICs crM 2011 – 1 daY / $600This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011. IlT oll

exTeNdINg MICrosofT dYNaMICs CrM 2 daYs / $1,200This course provides students with the tools to extend the capabilities of Microsoft Dynamics CRM 4.0. Topics include design and system architecture, using Microsoft web services API, data queries, filtered views, setting up and creating custom workflow activities, plug-ins, application event programming, IFrames and URL addressable forms, and creating custom buttons and menus, and SQL Reporting Services for CRM. IlT oll

workflow IN MICrosofT dYNaMICs CrM 1 daY / $600This course describes how to create, run, and monitor work flows to automate business processes, including automating the sales process, lead promotion and probable revenue, out-of-the-box workflow functionality, creating a basic workflow, the design process, updating triggers and much more. IlT oll

dYNaMICs gpInVentorY ManageMent – 1 daY / $600This course teaches you how to control inventory challenges and maximize your company’s net profits based on the way you do business. Also how to define default inventory account numbers, COGS, variances, sites, product classes, valuation methods and more, which will improve efficiency and cut down on costly data entry errors. IlT oll

geNeral ledger IN MICrosofT dYnaMIcs gP – 1 daY / $600This course covers processes required to enter chart of accounts and financial data into the system, including how to perform functions such as account reconciliation, budgeting, recurring and reversing entries, variable and fixed allocation methods, and period-end and year-end closing procedures. IlT oll

MICrosofT dYNaMICs gp fIxed asseTs 1 daY / $600This course covers processes to enter, depreciate, and retire fixed assets, including how Fixed Assets is integrated to Purchasing and Payables. Topics also include: changing asset information, mass changes, partial transfers, partial retirements, and retirement undo. IlT oll

MICrosofT dYNaMICs gp paYroll 1 daY / $600This course covers the set up of employee information, tax information and all of the necessary setups to start the processing of payroll checks, including information on using direct deposit. It also focuses on the options available to maintain and retrieve key payroll data, closing periods, quarters and the year-end. IlT oll

MICrosofT dYNaMICs gp sales order ProcessIng – 1 daY / $600This course covers entering quotes, orders, invoices, returns and backorders, ship items on sales orders, easily manage the life-cycle of your customer’s order from the initial quote to the shipment documentation and final invoicing. Topics also include: setting up process holds for quality assurance and linking order documents to purchase orders. IlT oll

sMarTlIsTs & sMarTlIsT buIlder foundatIon – 1 daY / $600This course helps users learn to organize and display data from the accounting system in a way that makes sense to them, and then search those records according to specific criteria. SmartList Builder takes the popular, easy-to-use SmartList tool in Microsoft Dynamics GP and dramatically increases its power and range. IlT

Windows Server 2012 – 5 DaysPart 1 of the series. This course primarily covers the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration.

Administering Windows Server 2012 – 5 Days Part 2 of the series. This course primarily covers the administration tasks necessary to maintain a Windows Server 2012 infrastructure such as Implementing Server Images, User and Group management with Active Directory Domain Services(AD DS) and Group Policy, Remote Access and Network Policies, Data Security, Monitoring and Update Management.

Configuring Advanced Windows Server 2012 Services 5 Days Part 3 of the series. This course primarily covers advanced configuration of services necessary to deploy, manage and maintain a Windows Server 2012 infrastructure, such as advanced networking services, Active Directory Domain Services (AD DS), identity management, rights management, Federated services, network load balancing, failover clustering, business continuity and disaster recovery.

(20415) Implementing a Desktop Infrastructure – 5 DaysThe course provides guidance on planning and deploying desktops by using several technologies such as User State Migration Tool (USMT), Microsoft Deployment Toolkit (MDT), Virtual Desktop Infrastructure (VDI), and more. Additionally, the course describes how to protect desktops and monitor their health and performance.

Implementing Desktop Application Environments – 5 Days This course provides students with the skills and knowledge to be able to design, deploy and manage a physical as well as a virtual Windows Server 2012 application management infrastructure. Students will also learn to design, deploy and manage Windows 8 Enterprise applications in a physical and virtual environment as well as in the cloud.

(20417) Upgrading your Skills to MCSA Windows Server 2012 5 Days This course explains new features and functionality in Windows Server 2012 around management, networking infrastructure, storage, access control, Hyper-V, high availability, and identity federation. Specific technologies covered will include Dynamic Access Control(DAC), Failover Clustering, Microsoft Online Backup and changes with Active Directory, and Hyper-V and Active Directory Federation Services (ADFS).

Windows Server powers many of the worlds’ largest datacenters, enables small businesses

around the world, and delivers value to organizations of all sizes in between. Windows Server

2012 redefines the server category, delivering hundreds of new features and enhancements

spanning virtualization, networking, storage, user experience, cloud computing, automation,

and more. Simply put, Windows Server 2012 helps you transform your IT operations to reduce

costs and deliver a whole new level of business value.

New Horizon ClassesMicrosoft Technical

Windows Server 2012

31

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

our LoCatIonS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

reCeIvables MaNageMeNT I IN MIcrosoft dYnaMIcs gP – 1 daY / $600 This course explores the basic elements of Microsoft Dynamics GP. Topics covered include system and company setup procedures, how to use key reports and inquiries, how to use SmartList to expand inquiry and analysis capabilities, business alerts, process server and tips for the user to personalize shortcuts and checklists to streamline business practices. IlT

paYables MaNageMeNT IN MICrosofT dYnaMIcs gP – 1 daY / $600 This course examines the processes for entering vendors, vendor invoices and credit memos, processing checks, adjustments, prepayments, month-end closing, and cash flow control. Topics also include: how to capitalize on vendor discount dates to reduce payable liabilities and easily select the right vouchers for payment by date, vendor, number, or custom query to control cash outlay. Standard module reports will also be discussed. IlT

purCHase order proCessINg IN MIcrosoft dYnaMIcs gP – 1 daY / $600This course covers the types of purchase orders available and the steps for processing, entering receipts against purchase orders, entering invoices against purchase orders, editing, deleting, and voiding purchase orders, replenishing inventory quantities based on historical purchasing report information and how to view inventory quantity and cost information by vendor. Standard module reports will also be discussed. IlT

MICrosofT dYNaMICs gp, HuMaN resources – 1 daY / $600This course explores the tight integration of Payroll and Human Resources or the standalone usage of HR. Topics include the everyday tracking of HR activities, the Applicant functionality to track the necessary information to hire quality employees, and the Attendance functionality which can be used to track employee attendance and absences using time codes. Standard module reports will also be discussed. IlT

dYNaMICs slgeNeral ledger IN MICrosofT dYnaMIcs sL – 1 daY / $600This course explores the processes required to enter financial data into the system, including account/subaccount validation, budgeting, recurring and reversing entries, allocation methods, month-end closing and year-end closing and consolidation. Topics also include intercompany and multi-company transactions. IlT

dYnaMIcs sL PaYabLes – 1 daY / $600Students learn about setting up vendor discount dates, reducing payable liabilities, selecting the right vouchers for payment by date, vendor, number, or custom query to control cash outlay. Students are shown how to use comprehensive reporting features to present data in different ways, including standard reports such as Aged Accounts Payables, Vendor Trial Balance, Check Register, and the Accounts Payable Batch Register. IlT

dYnaMIcs sL receIVabLes – 1 daY / $600This course shows how to perform additional functions such as credit memos, prepayments, small balance write off, print customer statements, reverse and void payments, and month-end closing. Also included in the course are: setting terms for calculating document discount dates and due dates, using balance forward and open-item statements, and applying any mix of the comprehensive service and finance charges available. IlT

Note: Payroll and HR classes should be booked on consecutive days because they are tightly intertwined and people who take Payroll typically also want HR.

Microsoft authorized Technical Training

Train at New Horizons to Achieve Industry Recognized Certifications

32

Project Management Training

leaN sIx sIgMa

Lean sIx sIgMa green beLt 20124 daYs / $2,920Lean Six Sigma training combines concepts and methodologies from Lean Manufacturing and Six Sigma. Concepts covered in the course include Lean Six Sigma principles and terminology, analytical problem solving tools, mistake proofing, and charts & graphs. IlT oll

Lean sIx sIgMa bLack beLt 2012 5 daYs / $3,650Lean Six Sigma training combines concepts and methodologies from Lean Manufacturing and Six Sigma. Concepts covered in the course include Lean Six Sigma principles and terminology, teamwork and project management principles, identifying and eliminating waste, quality control problem solving tools, process management, continuous improvement, analysis and testing, mistake proofing and failure mode analysis, strategic analysis, managing difficult people, white papers, and creating project plans. IlT oll

proJeCT MaNageMeNT INsTITuTePMBOK® Guide – based courses

applYINg proJeCT MaNageMeNTMeTHodologY aNd exaM prep5 daYs / $3,000This course introduces the participants to the principles and processes of project management based on the Project Management Institute (PMI)®, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Fourth Edition, Project Management Institute, Inc., 2008. This course prepares students for the Project Management Professional (PMP)® or Certified Associate in Project Management (CAPM)® exam. IlT oll

proJeCT CoMMuNICaTIoNs MaNageMeNT 2 daYs / $600Learn how to improve the efficiency and effectiveness of all project-related communications, from initial planning through closure. Participants will apply all course principles to a work-related case study taken directly from their work environment.

IlT oll

proJeCT HuMaN resourCe MaNageMeNT 2 daYs / $600 Students will learn how to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. IlT oll

prograM MaNageMeNT professIoNal 5 daYs / $3,000You will apply the generally recognized practices of program management acknowledged by the Project Management Institute (PMI®). IlT oll

proJeCT MaNageMeNT for seNIor Managers – 1 daY / $300 Students will learn the principles and processes of project management. The course introduces students to common terms, concepts, tools, techniques, documents, and processes. IlT oll

pMI rIsk MaNageMeNT professIoNal 3 daYs / $1,800 Students will apply the generally recognized practices of project risk management acknowledged by the Project Management Institute (PMI) to manage project risks successfully. IlT oll

pMI sCHedulINg professIoNal 3 daYs / $1,800 Students will develop professionally, increase their project management skills, apply a formalized and standards-based approach to project management.

IlT oll

busINess skIlls

advaNCed INTerpersoNal coMMunIcatIon – 1 daY / $300Learn to develop effective communication skills that build positive interactions with others through understanding communication styles and relationship building. IlT

cHange ManageMent – 1 daY / $300Learn the processes of change, obstacles of change and managing change. IlT oll

geTTINg THe resulTs wITHouT THe autHorItY – 1 daY / $300 Learn strategies to build relationships, identify the key people you will need to help complete your project, ask them for the assistance that you need, and orchestrate the process of moving your project forward to completion. IlT

INTroduCTIoN To agIle proJeCT ManageMent – 1 daY / $300You will identify the Agile project management principles and use Scrum to manage projects.

IlT oll

33

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

In tHe fast-Paced busIness worLd, organizations are striving to complete work faster and more efficiently to overcome their competitors. One of the key factors that impact success in this effort is effective project management across an organization. Project management is a critical function of any organization as it involves the planning and managing of limited resources in order to accomplish organizational goals. To ensure employees possess the right knowledge and skills for efficient project management, employees need training opportunities to learn proven project management practices. Whether you’re a Certified Project Manager or new to project management, New Horizons has a variety of classes to meet employees’ needs.

INTroduCTIoN To proJeCT porTfolIo ManageMent – 1 daY / $300Students will learn the basic concepts of Project Portfolio Management (PPM) best practices in project management on the job. IlT oll

negotIatIng – 1 daY / $300In this course, students will learn how to develop skills to effectively negotiate within a business setting. IlT oll

organIzatIonaL skILLs – 1 daY / $300Learn how to effectively manage information and time to make the best use of the stream of information that flows through the work environment. IlT oll

Project+ (exaM #Pk0-003) – 5 daYs / $2,250Understand the challenges of managing IT projects and get a road map to success. IlT oll

Project ManageMent skILLs for non-Project Managers – 1 daY / $300Learn how to strategically plan a project so you can achieve the desired results on time and on budget. Identify project requirements and resources, monitor the project’s progress, and mitigate related obstacles.

IlT oll

proJeCT MaNageMeNT fuNdaMeNTals 1 daY / $300 Examines the phases of the Project Management life cycle and Project Manager’s role in each phase.

IlT oll

Project teaMs – 1 daY / $300Learn the fundamentals of Project Teams including how to participate, communicate and build a Project Team. IlT oll

QuaLItY ManageMent – 1 daY / $300 Understand the quality management process and identify ways to improve the quality of your organization’s product and/or service. IlT oll

teaM PartIcIPatIon – 1 daY / $300Learn how to effectively organize and work within a team environment. IlT oll

VIrtuaL teaMs – 1 daY / $300 Learn how to effectively reach team goals and communicate in a virtual environment. IlT

MICrosofT proJeCT

Project 2010 – LeVeL 1 – 1 daY / $300Create a project plan containing tasks, organize these tasks in a work breakdown structure containing task relationships, create and assign resources, and finalize the project to implement the project plan. IlT oll

Project 2010 – LeVeL 2 – 1 daY / $300 Exchange project plan data with other applications, update project plans, create visual reports, and reuse project plan information. IlT oll

MaNagINg proJeCTs usINg MICrosofT Project serVer 2010 (exaM #70-178) 3 daYs / $1,800 Students will learn to create and manage project schedules using Project Web App, work with project sites, documents, risks, issues and deliverables, create and manage resources with Project Web App., assign resources and manage over allocations, explain advanced task assignment options, set a project baseline, track, update project schedules and much more. IlT oll

(50413) MasterIng MIcrosoft Project 2010 (exaM n/a) – 3 daYs / $1,800 Students will gain the knowledge and skills to plan and manage projects using Microsoft Project 2010.

IlT oll

“Mr. Kassam was outstanding,

especially considering the volume and

complexity of PMP. “NEW HORIZONS STUDENT

KABIr KASSAM TECHNICAL INSTRUCTOR SINCE 2012

34

Business Skills Training

CoMMuNICaTIoNadvaNCed INTerpersoNal coMMunIcatIon – 1 daY / $300In this course, students will learn to develop effective communication skills that build positive interactions with others through understanding communication styles and relationship building. IlT

busIness etIQuette – 1 daY / $300In this course, students will learn the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations. IlT oll

CoMMuNICaTINg aCross CulTures 1 daY / $300In this course, students will learn strategies to communicate effectively across cultures. IlT oll

effectIVe busIness wrItIng – 1 daY / $300In this course, students will learn how to use writing to effectively communicate information. IlT oll

effectIVe PresentatIons – 1 daY / $300In this course, students will learn how to build a presentation, develop an introduction, capture audience attention, organize the body of the presentation, use transitions, and conclude the presentation. IlT oll

eMaIL etIQuette – 1 daY / $300In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. IlT

fuNdaMeNTals of CoMMuNICaTIoN 1 daY / $300 In this course, students will learn the basic principles of business communication, including guidelines and best practices for effectively communicating in the workplace. IlT

graMMar essentIaLs – 1 daY / $300In this course, students will improve their business writing skills by understanding grammar rules and proper sentence structure. IlT oll

InterVIewIng skILLs – 1 daY / $300In this course, students will learn how to develop effective skills to improve the interview process. IlT

fINaNCeMasterIng adjustIng entrIes – 1 daY / $300Student will learn about accruals, deferrals, expenses, prepaid expenses and other adjusting entries.

IlT oll

MasTerINg CorreCTIoN of aCCouNTINg errors – 1 daY / $300Students will learn where errors occur and how they are found, bank reconciliation, finding and correcting errors using the unadjusted trial balance, correcting current period accrual errors and correcting current period deferral errors. IlT oll

MasterIng PaYroLL – 1 daY / $300Students will learn about employees v. non employees, federal and state wage-hour law, paying employees under federal law, employment records and payroll record keeping, employee data: Form W-4 and state withholding allowance certificates, how employers withhold and deposit federal taxes, federal employment reporting forms and due dates, when wages become taxable, other reporting rules and payroll entries. IlT oll

MasterIng dePrecIatIon – 1 daY / $300Students will learn general differences between book and tax depreciation, GAAP depreciation, the four GAAP methods, MACRS depreciation for PP&E and tax depreciation of passenger cars and other vehicles.

IlT oll

MasterIng InVentorY – 1 daY / $300Students will learn Inventory record keeping using the perpetual method and the periodic method, inventory costing: the weighted-average and moving-average methods, FIFO and LIFO methods, lower of cost or market rule. IlT oll

PrIncIPLes of accountIng – 1 daY / $300 In this course, students will learn key concepts behind the science of accounting, enabling them to manage the processing of business transactions and interpret reports with ease. IlT oll

ManageMent/LeadersHIPcaLL center ManageMent – 1 daY / $300 In this course, students will learn how to manage an inbound call center, measure quality and performance, and motivate call center staff. IlT

cHange ManageMent – 1 daY / $300 In this course, students will learn how to understand the fundamentals of managing and bringing about positive change within a business environment. IlT

coacHIng – 1 daY / $300Students will learn how to develop a coaching style and strategy that motivates employees effectively.

IlT

35

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

MasTer THe CrITICal skIlls that propel dynamic careers and grow successful businesses. Today’s emerging business professionals must have a complete and balanced skill-set to be productive within their organizations and competitive in the marketplace. New Horizons has the solution: Business Skills Training. You can choose from an extensive list of seminar style courses that will give you the practical skills you’ll use every day to get ahead in business.

dIVersItY – 1 daY / $300 Students will learn how to understand the impact of cultural differences in the workplace. IlT oll

frontLIne LeadersHIP – 1 daY / $300In this course, students will learn how to build a progressive environment in a learning organization by building effective leadership skills that inspire employees to innovate and create. IlT

HIrIng outstandIng teaMs – 1 daY / $300Students will learn how to assess their team needs, attract candidates, interview them, select, hire and integrate the employee into the team. IlT oll

INTroduCTIoN To agIle proJeCT ManageMent – 1 daY / $300 You will identify the Agile project management principles and use Scrum to manage projects. IlT

INTroduCTIoN To proJeCT porTfolIo ManageMent – 1 daY / $300 You will familiarize yourself with the basic concepts of Project Portfolio Management (PPM). IlT

ManagerIaL LeadersHIP – 1 daY / $300 In this course, students will learn how to develop skills to effectively motivate, empower, and lead people. IlT oll

ManagIng busIness rIsk – 1 daY / $300Students will learn how to differentiate between traditional and contemporary risk management, identify and assess the various types of risks, create and implement a strategic risk management plan.

IlT oll

ManagIng PerforMance – 1 daY / $300In this course, students will learn how to identify performance management and understand the importance of creating a performance management plan. IlT oll

MasterIng InternaL controLs – 1 daY / $300Students will learn how dishonest employees steal inventory, how to prevent or spot employee theft, check fraud, credit card fraud and how vendors cheat you. IlT oll

MotIVatIng Your eMPLoYees – 1 daY / $300 In this course, students will learn strategies that will motivate their staff and how to implement them.

IlT oll

MovINg froM TeCHNICal professIoNal to Manager – 1 daY / $300Students will learn the functional requirements, roles, and skills of an IT Manager; leadership qualities; team building skills; and identify the basic infrastructure for setting up an IT system. IlT oll

proJeCT CoMMuNICaTIoNs MaNageMeNT 2 daYs / $600Students will learn how to improve the efficiency and effectiveness of all project-related communications, from initial planning through closure. Participants will apply all course principles to a work-related case study taken directly from their work environment.

IlT oll

proJeCT HuMaN resourCe MaNageMeNT 2 daYs / $600In this course, students will learn will learn how to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. IlT oll

proJeCT MaNageMeNT for seNIor Managers – 1 daY / $300 This course introduces senior managers, department managers, and other key stakeholders to the principles and processes of project management.

IlT oll

proJeCT MaNageMeNT fuNdaMeNTals 1 daY / $300 In this course, students will learn the phases of the project management life cycle and the project manager’s role in each phase. IlT oll

Project teaMs – 1 daY / $300In this course, students will learn how to build and manage a team to develop a successful project.

IlT oll

“Our instructor was engaging, energetic, informative, and fun. Due to what Ashley

taught me, I will be able to greatly increase my productivity.“

NEW HORIZONS STUDENT

ASHLEy KOrNOSKI APPLICATIONS INSTRUCTOR SINCE 2007

36

Project Management Training

Great Teams.

Great teams don’t just happen… they’re developed.ThinkWise has the perfect tool to get started – the TeamPerformance Survey and supporting Team Learning Packs.The research-based survey measures your team along seven criticaldimensions of high-performing teams and provides insight regardingyour team’s strengths and challenges. The supporting Learning Packsprovide a web-based collection of videos, tips, eCoaching, and toolsto help your team improve in any of the seven dimensions.

Contact Marc Wenzel, PhD at [email protected] for moreinformation and pricing.

Where great results start.

Summary Report Detailed Results Learning Packs

www.ThinkWiseInc.com

business skills Training

QuaLItY ManageMent – 1 daY / $300In this course, students will learn the quality management process and identify ways to improve the quality of their organization’s product and/or service. IlT oll

sexual HarassMeNT awareNess for eMPLoYees – 1 daY / $300Non-management employees will develop a working knowledge of how to prevent sexual harassment.

IlT oll

sexual HarassMeNT awareNess for suPerVIsors – 1 daY / $300 In this course, supervisors will identify methods to prevent sexual harassment. IlT oll

sexual HarassMeNT preveNTIoN 1 daY / $300Students will learn how to prevent sexual harassment in the workplace and learn to respond appropriately if you or one of your coworkers is being harassed.

IlT oll

perforMaNCeaPPraIsIng PerforMance – 1 daY / $300This course provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. IlT

basIc keYboardIng skILLs – 2 daYs / $600This course introduces students to the keyboard and its setup and provides a foundation for proper typing and keyboarding practices. IlT

busIness ProbLeM soLVIng – 1 daY / $300In this course, students will learn the fundamentals of problem solving, develop critical thinking skills, and learn how to utilize problem solving techniques in a team environment. IlT oll

conductIng MeetIngs – 1 daY / $300Students will learn will learn how to effectively plan and execute an effective meeting. IlT oll

CorreCTINg perforMaNCe probleMs 1 daY / $300Students will learn how to counsel and discipline employees who are poor performers or who are displaying unacceptable behavior in attendance, performance, and conduct. IlT oll

creatIVItY and InnoVatIon – 1 daY / $300Students learn how to effectively organize creative teams within your organization and meet the demands of thinking creatively. IlT

effeCTIve TIMe MaNageMeNT 1 daY / $300In this course, students will learn how to understand time, how to create a time management plan, effective time utilization and how to be productive.

IlT oll

eMPLoYee PerforMance – 1 daY / $300In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communication techniques, give and receive feedback, identify workplace conflicts and present resolutions. IlT oll

fundaMentaLs of seLLIng – 1 daY / $300Students will learn the basics of selling with an emphasis on the different stages of the sales cycle.

IlT oll

geTTINg THe resulTs wITHouT THe autHorItY – 1 daY / $300Students will learn strategies to build relationships, identify the key people they will need to help complete their projects, ask them for the assistance that they need, and orchestrate the process of moving the project forward to completion. IlT

negotIatIng – 1 daY / $300 In this course, students will learn how to develop skills to effectively negotiate within a business setting. IlT

37

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

our LoCatIonS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

organIzatIonaL skILLs – 1 daY / $300In this course, students will learn how to effectively manage information and time to make the best use of the stream of information that flows through the work environment. IlT oll

strategIc decIsIon MakIng – 1 daY / $300 Students will identify the key factors & steps of successful decision making and improve negotiating strategy and decision outcomes while avoiding pitfalls. IlT oll

strategIc PLannIng skILLs – 1 daY / $300 Students will learn how to implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force. IlT oll

teaM PartIcIPatIon – 1 daY / $300 Students will learn how to effectively organize and work within a team environment. IlT oll

vIrTual TeaMs – 1 daY / $300 In this course, students will learn how to effectively reach team goals and communicate in a virtual environment. IlT oll

servICeCusToMer relaTIoNsHIp MaNageMeNT 1 daY / $300In this course, students will learn how to develop customer loyalty and incorporate an effective and cost-efficient customer relationship program.

IlT oll

exceLLence In serVIce – basIc – 1 daY / $300In this course, students will learn about customer types, how to set customer expectations, and how to maintain a positive attitude when working with customers. IlT oll

exceLLence In serVIce – adVanced 1 daY / $300In this course, students will learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty.

IlT oll

fuNdaMeNTals of CusToMer servICe 1 daY / $300This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. IlT

Free WebinarsWe offer a variety of free webinars for all types of

business professionals. Click here to view our list of events.

www.nhgreatlakes.com

38

Desktop Applications Training

lookINg for CerTIfICaTIoN To sHow MasTerY of a parTICular applICaTIoN? Whether you are looking for the adobe® Certified Associate (ACA) or Microsoft® Office Specialist (MOS) 2010, these certifications are the next generation of the world’s most recognized information technology certification programs available. MOS 2010 continues the legacy of the Microsoft Office Specialist certification programs, the premier credential chosen by individuals seeking to validate their skills and advance their careers. The certifications enable you to tap the full features and functionality of the applications, resulting in increased academic and job performance, individual differentiation and personal confidence. Be part of a global community of distinguished achievers.

adobe

acrobat 9.0 – LeVeL 1 – 1 daY / $300 Learn to share your files electronically by email, over a network, or on the web, so that recipients can view, print, and offer feedback. IlT

acrobat 9.0 – LeVeL 2 – 1 daY / $300 Students will learn to convert technical documents to PDF files, enhance and control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for commercial printing. IlT

acrobat x Pro – LeVeL 1 – 1 daY / $300Students will learn to access information in a PDF document, create, navigate, search, update, work with multiple PDFs, review, validate, optimize and convert PDF documents to other formats. IlT oll

acrobat x Pro – LeVeL 2 – 1 daY / $300Students will use Adobe® Acrobat® X Pro to convert documents to PDF files, enhance and customize PDF documents for interactive use online, and prepare them for printing. IlT oll

caPtIVate 6 – 2 daYs / $600Adobe® Captivate® 6 software helps you rapidly author a wide range of interactive eLearning and HTML5-based mLearning content. Easily create product demos in HD, application simulations, and soft skills and compliance training. Import Microsoft® PowerPoint slides and enrich with multimedia, interactive elements and quizzes. Deliver content to virtually any device, including iPads. IlT oll

dreaMweaVer worksHoP – MasterIng skILLs – 2 daYs / $600 Mastering Level One skill by building a site from the ground up including planning a site, optimizing images, utilizing Dreamweaver tools to create HTML & CSS and uploading a site. IlT oll

dreaMweaVer cs6 – Part 1 – 2 daYs / $600 Students will design, build, and upload a website.

IlT oll

dreaMweaVer cs6 – Part 2 – 2 daYs / $600 Students will develop professional-looking web pages using the Adobe® Dreamweaver CS6 application. IlT oll

dreaMweaVer cs6 – Part 3 – 2 daYs / $600 This class focuses on database driven websites and the ability to use dynamic content. IlT oll

fLasH cs6 – Part 1 – 2 daYs / $600 Students will create and manipulate a wide variety of objects ranging from simple graphic designs to complex animation sequences using the Adobe Flash CS6 application. IlT oll

fLasH cs6 – Part 2 – 2 daYs / $600 You will plan, design, and develop complex Flash projects using the Adobe® Flash® CS6 application.

IlT oll

fLasH cs6 – Part 3 – 2 daYs / $600 You will build Flash applications using advanced features of Flash CS6 and ActionScript 3.0. IlT oll

fLasH worksHoP – MasterIng skILLs 2 daYs / $600 Mastering Level One skills with emphasis on animation using motion tweens, and classic tweens. Button symbols, Movie Clip symbols and nesting animations will be discussed. IlT oll

ILLustrator worksHoP – MasterIng skILLs – 2 daYs / $600 Mastering Level One skills with emphasis on using the pen tool for tracing techniques. IlT oll

39

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

Our LOCatIOnS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

waNT To IMprove CoMMuNICaTIoNs, increase productivity, and streamline/automate processes, all of which can impact the bottom line? New Horizons offers more than 400 desktop applications courses in areas such as word processing, databases, graphics, desktop presentations and operating systems (and more!) that can help you meet your business goals. Courses are offered at multiple skill levels (Level 1, Level 2, Level 3) with curriculum that provides practical hands-on knowledge. Classes are available during the day or evening in multiple learning modalities, including on-site at your company’s location of choice.

ILLustrator cs6 – Part 1 – 2 daYs / $600 Learn what’s new in Adobe Illustrator CS5 and how to use the software to create illustrations, logos, advertisements, or other graphic documents. IlT oll

ILLustrator cs6 – Part 2 – 2 daYs / $600 Learn what’s new in Adobe Illustrator CS5 and how to use the software to create illustrations, logos, advertisements, or other graphic documents. IlT oll

IndesIgn cs6 – Part 1 – 2 daYs / $600 Learn to deploy the advanced techniques to create and design content for the web and print. IlT oll

IndesIgn cs6 – Part 2 – 2 daY / $600 Learn to deploy the advanced techniques to create and design content for the web and print. IlT oll

IndesIgn worksHoP – MasterIng skILLs – 2 daYs / $600Mastering Level One skills with a focus on composition, professional design techniques and finalizing documents for pre-press. IlT oll

PHotosHoP cs6 – Part 1 – 2 daYs / $600 Learn what’s new in Adobe Photoshop CS5 and how to use the software to create and enhance graphics for print or web. IlT oll

PHotosHoP cs6 – Part 2 – 2 daYs / $600Learn what’s new in Adobe Photoshop CS5 and how to use the software to create and enhance graphics for print or web. IlT oll

PHotosHoP worksHoP – MasterIng skILLs 2 daYs / $600Mastering Level One skills with emphasis on using layers, vector objects and the creation of composites.

IlT oll

PHotosHoP cs6 – web ProductIon 1 daY / $300 Students will use Photoshop to create and optimize images for the web, stage web page components, arrange them aesthetically, and add interactivity to them. IlT oll

PHotosHoP cs6 PHoto PrIntIng and coLor – 1 daY / $300 You will use color management techniques and color correct images to ensure optimal print output.

IlT oll

PHotosHoP cs6 web ProductIon 1 daY / $300 You will set Photoshop’s unit preferences and save files in different formats, calibrate your system’s color display, use Photoshop as part of creating finished web pages, export individual slices, and create an HTML web page that displays a table containing the sliced sections. Finally, you will create and optimize animations for the web and mobile devices. IlT oll

CS5 classes also available, call for details.

MICrosofTaccess 2010 – transItIon froM access 2003 – 1 daY / $300 Students will identify and use the new and enhanced features to Microsoft® Office Access® 2010 since the release of Microsoft Access 2003. IlT

access 2010 – LeVeL 1 – 2 daYs / $600 Students will create and modify new databases and their various objects. IlT oll

access 2010 – LeVeL 2 – 2 daYs / $600Students will improve their skills, customize tables, queries, forms and reports, and share Access data with other applications. IlT oll

access 2010 – LeVeL 3 – 1 daY / $300Students will create complex Access databases by structuring existing data, writing advanced queries, working with macros, and performing database maintenance IlT oll

exceL 2007 & 2010 usefuL forMuLas & functIons – 1 daY / $300 This course provides students with the knowledge and skills to the usage of useful formulas and functions in Microsoft Excel 2007 and Microsoft Excel 2010. IlT oll

exceL 2010 – LeVeL 1 – 1 daY / $300Students will create and edit basic Microsoft Office Excel 2010 worksheets and workbooks. IlT oll

exceL 2010 – LeVeL 2 – 1 daY / $300 Students will use advanced formulas and work with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects. IlT oll

exceL 2010 – LeVeL 3 – 1 daY / $300 Students will automate some common Excel tasks, apply advanced analysis techniques to more complex data sets, troubleshoot errors, collaborate on worksheets, and share Excel data with other applications. IlT oll

exceL 2010 – LeVeL 4 – 1 daY / $300 In this course, students will use the advanced features of Microsoft® Office Excel® 2010 to attain proficiency as an Excel power user. IlT oll

InfoPatH 2010 – LeVeL 1 – creatIng forMs 1 daY / $300 In this course, students will learn how to use InfoPath to gather and share information by creating and implementing XML-based forms. IlT oll

40

Project Management Trainingdesktop applications Training

Internet exPLorer 8.0 – LeVeL 1 1 daY / $300 Students will use the different features of Internet Explorer 8 to browse the web, communicate with other users of the web, subscribe to news groups, and configure security settings to ensure a safe and an enriching browsing experience. IlT

MIcrosoft 365: web aPPs and coLLaboratIon for offIce 2013 1 daY / $300This course is an introduction to the Microsoft® Office 365™: Web Apps and Collaboration for Office 2013 in a cloud-based environment. Office 365 allows users to easily communicate with each other through Microsoft® Outlook®, Lync®, and SharePoint® Team Sites while utilizing Microsoft Office Web Apps. IlT

MIcrosoft 365: web aPPs and coLLaboratIon for offIce (coVers 2010) 1 daY / $300This course is an introduction to the Microsoft® Office 365™: Web Apps and Collaboration in a cloud-based environment. Office 365 allows users to easily communicate with each other through Microsoft® Outlook®, Lync®, and SharePoint® Team Sites while utilizing Microsoft Office Web Apps. IlT

offIce 2013 transItIon froM 2007/2010 1 daY / $300This course builds upon the foundational Microsoft® Office® 2007/2010 knowledge and skills students have already acquired. It focuses on the enhanced features to improve the way to manage, organize, present, and distribute a company’s data and information. IlT

offIce 2010 new features transItIon froM offIce 2003 – 1 daY / $300Students will learn the new and updated features of Microsoft Office 2010. IlT

onenote 2010 – 1 daY / $300In this course, students will create, edit, organize, and enhance notes and also integrate them with other applications using Microsoft OneNote 2010. IlT

outLook 2010 – transItIon froM outLook 2003 – fIrst Look – 1 daY / $300 Students will identify and use the new and enhanced features of Microsoft Outlook 2010. IlT

outLook 2010 – LeVeL 1 – 1 daY / $300 Students will use Outlook to compose and send email, schedule appointments and meetings, manage contact information, schedule tasks, and create notes.

IlT

outLook 2010 – LeVeL 2 – 1 daY / $300 Students will customize the Outlook environment, calendar, and mail messages, and will also track, share, assign, and quickly locate various Outlook items. IlT

outLook 2010 – LeVeL 3 – 1 daY / $300 Students will learn to personalize and organize their email, manage Outlook data files, share and link contacts, archive items, create forms, and work offline and remotely. IlT

PowerPoInt 2010 – transItIon froM PowerPoInt 2003 – fIrst Look 1 daY / $300 Students will identify and use the new and enhanced features of PowerPoint 2010 to create dynamic and visually appealing presentations. You will finalize a presentation and secure it with a digital signature to authenticate its validity, and finally save a presentation to the web so that they can access it online. IlT

PowerPoInt 2010 – LeVeL 1 – fIrst Look 1 daY / $300 Students will create a presentation, format text and add graphic objects to a presentation and modify them. Students will also add tables and charts to a presentation to present data in a structured form and then finalize a presentation to deliver it. IlT oll

PowerPoInt 2010 – LeVeL 2 – 1 daY / $300 Students will customize the PowerPoint interface and use features to create dynamic and visually appealing presentations, finalize a presentation and secure it to authenticate its validity. IlT oll

Project 2010 – LeVeL 1 – 1 daY / $300 Students will create and manage a project schedule using Microsoft Project 2010. IlT oll

Project 2010 – LeVeL 2 – 1 daY / $300 Students will manage and customize project plans during the implementation stage of a project. IlT oll

Visit Our Social Media Sites

41

IlT Instructor-led Training

oll online lIve - virtual IlT

Guaranteed to run All classes displaying this highlight have our guarantee to be delivered as indicated in our schedule.

Visit our website at www.nhgreatlakes.com

Click on our Instant Schedule for class dates and outlines.

our LoCatIonS

Livonia, Troy & Detroit (734) 525-1501

East Lansing (517) 318-4005

Grand Rapids & Kalamazoo (616) 574-7500

Chicago Loop (773) 693-6000

Cleveland (216) 332-7960

If you are interested in a course or version not listed, please contact your Account Executive.

PubLIsHer 2010 – LeVeL 1 – 1 daY / $300Students will create, format, edit, and distribute publications. oll

VIsIo ProfessIonaL 2010 – LeVeL 1 1 daY / $300 Students will design and manage basic diagrams, workflow, and flowcharts. oll

VIsIo ProfessIonaL 2010 – LeVeL 2 1 daY / $300 Students will create custom elements and a custom template, represent external data as a drawing, and share your work with others. oll

wIndows 8 tabLet for busIness use 1 daY / $300 In this course, you will learn how to set up, configure, and secure a Windows 8 tablet, run and use various apps, manage files, use your tablet in conjunction with other devices, and search for information. IlT

usIng MIcrosoft wIndows 8 – 1 daY / $300 In this course, you will explore Windows 8 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users. IlT

wIndows 7 – LeVeL 1 – 1 daY / $300 Students explore its interface, identify the different components, customize the desktop, manage files, use the tools and programs and browse the Internet. IlT

wIndows 7 – LeVeL 2 – 1 daY / $300 Students will familiarize themselves with the advanced customization techniques and work with applications and programs in Windows 7. In addition to this, students will also work with Internet Explorer 8. IlT

word 2010 – transItIon froM word 2003 fIrst Look – 1 daY / $300You will identify and use the new and enhanced features in Microsoft Office Word 2010. IlT oll

word 2010 – LeVeL 1 – fIrst Look 1 daY / $300Students will create, edit, and enhance standard business documents using Microsoft Office Word 2010. IlT oll

word 2010 – LeVeL 2 – 1 daY / $300Students will continue to create, manage, revise, and distribute business documents. IlT oll

word 2010 – LeVeL 3 – 1 daY / $300Students will create, manage, revise, and distribute documents. IlT oll

Office 2007 classes also available, call for details.

web

web desIgN wITH xHTMl, HTMl aNd Css LeVeL 1 – 1 daY / $300Examine the basics of foundational web technology and create your own functional web pages using markup languages XHTML, HTML, and Cascading Style Sheets (CSS). IlT

web desIgN wITH xHTMl, HTMl aNd Css LeVeL 2 – 1 daY / $300For individuals who understand the fundamentals of XHTML, HTML, and CSS and have used the three technologies to create basic web pages. Use these technologies to create advanced web pages and test their validity. IlT

web desIgN wITH xHTMl, HTMl aNd Css LeVeL 3 – 1 daY / $300Students will apply the best practices of web design and create a website that enhances the usability and interactivity of the web page/site. IlT

web developMeNT wITH CasCadINg stYLe sHeets – 2 daYs / $600 Students will learn how to use Cascading Style Sheets (CSS) to develop and design Web sites. Students learn how to use all the features of the CSS-1 specification, and a few features of CSS-2. IlT

xML – an IntroductIon to extensIbLe MarkuP – 1 daY / $300This course introduces the fundamentals of XML and its related technologies so that you can create your own markup documents. IlT oll

google

INTroduCINg google apps for busINess 2 daYs / $600You will communicate and collaborate with others using the various applications in Google Apps.

IlT oll

NeTwork desIgN

INTroduCTIoN To NeTwork desIgN aNd ManageMent – 1 daY / $300 Students will examine the design considerations and management aspects of a telecommunications network. IlT

fINaNCIal applICaTIoNs

QuIckbooks 2013– LeVeL 1 – 1 daY / $300 Learn how to navigate QuickBooks and set custom preferences, invoice customers, handle customer payments and bank deposits, issue and manage purchase orders, enter and pay bills, and write checks.

IlT oll

QuIckbooks 2013– LeVeL 2 – 1 daY / $300 Learn how to use QuickBooks to manage sales tax, payroll, and reporting. Loan Manager, Fixed Asset Manager and Intuit Statement Writer will also be covered. IlT oll

Classes also available on older versions of QuickBooks. Call for details.

www.nhgreatlakes.com

42

Healthcare Information Management Training

sInce 2004, new HorIzons has provided Healthcare Information Management training to thousands of individuals looking to enter or advance a career in the healthcare industry. We now offer this same training to businesses and organizations. With courses on HIPAA, medical terminology, medical billing and coding, medical office administration, pharmacy technician and electronic health records (EHR), New Horizons Healthcare Information Management Training ensures your staff has the knowledge and skills they need to be productive so you can grow your business.

(HI-1011) MedIcaL offIce Procedures and adMInIstratIon – 4 daYs / $1,250This course introduces students to policies and procedures related to the medical office. Students will learn how to schedule appointments, manage communications, follow insurance billing and coding procedures, manage healthcare information and patient records, and assist with medical emergencies.

IlT oll

(HI-1012) autoMated MedIcaL offIce 4 daYs / $1,250This course introduces students to software used in the medical office, how to create and modify patient accounts, insurance billing processes and payments and reporting. IlT oll

(HI-1013) MIcrosoft offIce sPecIaLIst 4 daYs / $1,250This course covers Levels 1, 2, and 3 of Microsoft Word and Excel 2010. IlT oll

(HI-1014a&b) HuMan anatoMY, pHYsIologY aNd MedICal TerMINologY 8 daYs / $2,500This course introduces students to the fundamentals of human anatomy, physiology and medical terms. Topics include structural organization, cavities and planes of the body; digestive system; urinary system; oncology; radiology and nuclear medicine and psychiatry. Students will learn about associated conditions, lab tests and clinical procedures related to each of these systems. IlT oll

(HI-1015) Insurance, bILLIng and codIng essentIaLs – 4 daYs / $1,250This course introduces students to the fundamentals of insurance, billing and coding. Students will learn the role and responsibilities of the billing specialist, how to process claims, types of health care payers, and inpatient and outpatient billing. IlT oll

(HI-1017a&b) PHarMacY tecHnIcIan 8 daYs / $2,500In this course, students will learn various mathematical calculations applicable to the scope of practice of a Pharmacy Technician. The math concepts being with reviewing basic math; learning to convert from one dosage form to another; reading and filling prescriptions accurately; determining correct flow rates for IV medications; and other related pharmaceutical mathematics. This course also includes training on pharmacy software that gives the student live experience with patient information, filling prescriptions, and insurance billing. IlT oll

(HI-1018) eLectronIc HeaLtH records 8 daYs / $2,500This course covers introduction to medical assisting, financial management, medical practice & health information management and assisting with medical specialties. IlT oll

ICD-10 and ICD-9 transition to ICD-10 courses coming soon!

New Horizons strives to maintain course offerings that are current with today’s technology. For this reason, classes appearing on the current schedule may not be on future schedules. Club members must choose from classes from the Instant Schedule at www.nhgreatlakes.com that are currently available at a New Horizons Great Lakes location. Club memberships will activate on the date of the first class attended or 90 days from invoice date if a class is not yet scheduled. This club membership is only available to corporate customers; Career education students are not eligible. New Horizons Worldwide Online LIVE classes are not included.

JoIN THe pC Club Save thousands of dollars when you join the New Horizons PC Club. Your club membership allows you to take a variety of classes during your membership period, all for one low price! Take just a few classes, take every class offered, even repeat a class — whenever it’s convenient for you.

Access – Parts 1–3

Access – New Features

Access 2010: Transition from Access 2003

Acrobat – Levels 1 & 2

Dreamweaver – Parts 1-3

Dreamweaver Workshop

Excel – Parts 1-3

Excel – Intro to VBA

Excel – Tips and Tricks

Excel – Maximizing PivotTables

Excel – Useful Formulas & Functions

Excel – New Features

Flash – Parts 1 & 2

Flash Workshop

HTML – Web Authoring Levels 1-3

Illustrator – Parts 1 & 2

Illustrator Workshop

InDesign – Parts 1 & 2

InDesign Workshop

InfoPath

Internet Explorer

Intro to Network Design and Management

Intro to Personal Computers

Intro to Google Apps

Intro to Network Design & Management

Office – New Features

Office 2010 – Transitions from Office 2003

Outlook – Parts 1 & 2

Outlook – New Features

Outlook 2010 – Transitions from Office 2003

Photoshop – Parts 1 & 2

Photoshop – Photo Printing and Color

Photoshop – Web Production

Photoshop Workshop

PowerPoint – Parts 1 & 2

PowerPoint – New Features

PowerPoint 2010: Transition from PowerPoint 2003

Project – Levels 1 & 2

Publisher

Quickbooks – Levels 1 & 2

Visio Professional – Levels 1 & 2

Web Design with XHTML, HTML and CSS Levels 1-3

Web Development with Cascading Style Sheets

Using Windows 8

Windows – Levels 1 & 2

Word – Parts 1-3

Word – Levels 1-3

Word – New Features

Word 2010– Transition from Word 2003

XML – An Introduction to Extensible Markup

Register Today,Start Learning Tomorrow!

$1,999 / 1 year or $1,499/ 6 months

www.nhgreatlakes.com

Tired of renting from hotels that are being renovated? Tired of paying fees for internet access and basic amenities? Whether you are looking for meeting space or renting a training facility, New Horizons will take the headache out of your room rentals.

Our classroom and meeting facilities are equipped with high-tech com-puter equipment loaded with the latest software programs, and can be configured to meet your specific needs and capacity requirements.

We have classrooms available across the Great Lakes region.

MICHIGAN Livonia, Troy, Detroit, Grand Rapids, East Lansing

ILLINOIS Chicago

OHIO Cleveland

Need a Little More

Room? our loCaTIoNs

MICHIgaNLivonia 14115 Farmington Rd. Livonia, MI 48154 (734) 525-1501 T (734) 525-1401 F

Troy 2800 Livernois, Bldg. E, Ste. 250 Troy, MI 48083 (248) 824-1000 T (248) 824-1002 F

Detroit 2051 Rosa Parks Blvd., Ste. 1B Detroit, MI 48216 (313) 964-9504 T (313) 964-9526 F

East Lansing 2947 Eyde Pkwy., Ste. 210 East Lansing, MI 48823 (517) 318-4005 T (517) 318-4010 F

Grand rapids 630 Kenmoor Ave. SE, Ste. 201 Grand Rapids, MI 49546 (616) 574-7500 T (616) 574-7501 F

Kalamazoo 8175 Creekside Dr. Portage, MI 49024 (269) 353-1501 T (269) 353-1715 F

IllINoIsChicago Loop 200 W. Monroe St., Ste. 900 Chicago, IL 60606 (773) 693-6000 T (312) 726-3793 F

oHIoCleveland 1 Infinity Corporate Centre Dr., Ste. 250 Garfield Heights, OH 44125 (216) 332-7960 T (216) 332-7989 F

www.nhgreatlakes.comTo find out more, visit us at www.nhgreatlakesrooms.com

45

location Maps

easT laNsINg•MI

graNd rapIds•MI

lIvoNIa•MI

kalaMazoo•MI

deTroIT•MI

TroY•MI

garfIeld HeIgHTs•oHCHICago loop•Il

46

To register for a New Horizons course, contact your Account Executive at one of our locations. Early registration is strongly recommended. Please note: Payment is due in full no later than the date of the class unless prior arrangements have been made. Call your Account Executive for details. Prices are subject to change without notice.

course PrereQuIsItesAll of our Level 2 and Level 3 courses build upon skills developed in earlier classes. It is important that you are proficient with the skills presented in these foundation classes. For complete course outlines, please contact your Account Executive.

refuNd polICYAll tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for veterans) may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested within three business days after signing a contract with the school. After the third business day has elapsed, the student cancellation and no-show policy, outlined below, will apply. All refunds shall be returned within 30 days.

veTeraNs CaNCellaTIoN aNd refuNd polICYIf you receive educational benefits through the United States Department of Veterans Affairs (DVA) and you wish to cancel your program, you must submit a written notice of cancellation to New Horizons. Upon receipt of written notice of cancellation, New Horizons will refund the amount of the unused portion of the veteran’s tuition. Unused tuition will be calculated on a pro-rata basis by taking the total cost of the program paid by the veteran, less the price for any courses, books, materials, labs, and exams used by the student prior to the date of the cancellation notice.

student canceLLatIon and no-sHow polICYDESKTOP APPLICATIONS OPEN ENROLLMENT INSTRUCTOR-LED, ONLINE LIVE, AND MENTORED LEARNING CLASSES: If you cannot attend the class for which you hold a reservation, you must notify your Account Executive five (5) or more business days prior to class. For pre-paid coupon and single-seat enrollments, no refund will be issued nor outstanding invoice canceled, if you cancel your class less than five (5) business days prior to the class date or if you DO NOT show up for the class. For club member enrollments, a $50 cancellation fee will be assessed. Club members who repeatedly fail to comply with this cancellation policy may have their membership canceled. New Horizons reserves the right to cancel classes due to low enrollment at any time. In the event a cancellation occurs, your Account Executive will contact you.

CERTIFIED TECHNICAL OPEN ENROLLMENT INSTRUCTOR-LED, ONLINE LIVE, AND MENTORED LEARNING CLASSES: If you cannot attend the class for which you hold a reservation, you must notify your Account Executive ten (10) or more business days prior to your class. For pre-paid coupon and single-seat enrollments, no refund will be issued nor outstanding invoice canceled, if you cancel your class less than ten (10) business days prior to the class date or if you DO NOT show up for the class. For enrollments associated with Technical Certification or Club packages, a $500 cancellation fee will be assessed.

ONLINE ANYTIME: Online ANYTIME training courses may be upgraded to equivalent Instructor-Led courses, provided such an upgrade is made within 30 days of receipt of your password, and provided that you have not completed more than 20% of the class.

wHeN You CoMe To ClassStudents should arrive at least 20 minutes prior to class start time. If you’ve been issued a physical class coupon you will be asked to present it upon arrival. If you arrive more than 30 minutes late to class, your seat may be given to a waiting client. Please call if you anticipate arriving late.

desCrIpTIoN of faCIlITIes aNd sTudeNT MaTerIalsAt New Horizons each student will have his/her own computer (for computer training courses) and a manual provided to follow along with the instructor. All classrooms have climate controls to provide a comfortable learning environment. All of our facilities have easily accessible rest rooms and break-rooms for student use. New Horizons offers a variety of resources to enhance your learning experience. These tools are available to all students who choose to take advantage of them. Learning resources include Web-based and print services that allow students to clearly visualize what they will learn and also practice new skills learned in class.

learNINg guaraNTee

Every completed New Horizons instructor-led course carries our unbeatable Learning Guarantee. This guarantee allows you to repeat a New Horizons instructor-led course FREE OF CHARGE within six months of completion of the course if you are not fully satisfied.

Students wishing to retake a course are required to bring their original courseware and will be on stand-by until the day of the class.

grIeVance/aPPeaLs ProceduresIn the event that you experience a problem with a particular class or instructor, you should first discuss the matter with the instructor. If a resolution cannot be reached, you should then contact your Account Executive. In the event that you experience a problem with a policy, procedure, or practice of New Horizons educational program, you should first contact your

Account Executive. If a satisfactory agreement cannot be reached by you and the Account Executive, you should then contact the General Manager. It is the policy of New Horizons to resolve student concerns in a swift and equitable manner.

If the General Manager upholds the initial decision, the student may appeal the decision in writing to New Horizons Executive Management, within 30 days of the ruling. New Horizons Executive Management will review the appeal at its regularly scheduled meeting and notify the student of its decision in writing. Appeals should be mailed to one of the New Horizons locations below:

LIVONIA, TROY AND DETROIT LOCATIONS:

14115 Farmington Rd. Livonia, MI 48154

EAST LANSING, GRAND RAPIDS & KALAMAZOO LOCATIONS:

630 Kenmoor Ave. SE, Suite 201 Grand Rapids, MI 49546

CHICAGO LOCATION:

200 W. Monroe St., Suite 900 Chicago, IL 60606

CLEVELAND LOCATION:

1 Infinity Corporate Centre Dr., Suite 250 Garfield Heights, OH 44125

Complaints can be filed with the appropriate state:

MICHIGAN www.michiganps.net

Department of Licensing and Regulatory Affairs (LARA) Victor Office Center, 3rd Floor 201 North Washington Square Lansing, MI 48913 Phone: (517) 373-6774 | Fax: (517) 373-2759

ILLINOIS www.ibhe.org

Illinois Board of Higher Education Private Business and Vocational Schools 431 East Adams, 2nd Floor Springfield, IL 62701-1404 Phone: (217) 782-2551 | Fax: (217) 782-8548

OHIO www.scr.ohio.gov

Board of Career Colleges and Schools 30 East Broad Street, Suite 2481 Columbus, OH 43215-3138 Phone: (614) 466-2752 | Fax: (614) 466-2219

regIsTraTIoN & CaNCellaTIoN INforMaTIoN

www.nhgreatlakes.com

Career Education Programs

New Horizons is widely recognized as a leading global training company with a rich, 30-year history of helping indi-viduals achieve their career goals. Over the years, we have taken great pride in delivering training programs and career services that go far beyond the classroom experience. Knowing many students’ ultimate goal is to pursue a new career or advance an existing one, New Horizons offers a variety of services that students have come to rely on to help achieve their objectives.

Career Assessment and GuidanceToday, individuals are changing jobs and careers more than ever before. Our Career Consultants provide free career assessment and advice on a variety of careers, ranging from project management, IT security, database administration, healthcare information management, and countless others. Consultants also assess each student’s skill level to help determine the best program that fits their needs.

Career Programs Preparation for Certifications Hours Months

Infrastructure and Network

PC Technician Program A+, Net+ 120 4-6

Cisco Certified Network Associate CCNA 80 1-3 (CCNA) Program

Cisco Certified Network Professional CCNP 120 9 (CCNP) Program

Microsoft Certified Solutions Associate MCSA: Windows 8, MCSA: Windows Server 2012, 120 3-9 (MCSA) Program MCSA: SQL Server 2012

Microsoft Certified Solutions Expert MCSE: Desktop Infrastructure, MCSE: Server Infrastructure, 200 6-9 (MCSE) Program MCSE: Private Cloud, MCSE: Data Platform, MCSE: Business Intelligence, MCSE: SharePoint, MCSE: Communications

Security Professional (SP) Program Sec+, Advanced Security Practitioner, Other 120 3-6

Application Development

Microsoft Technology Associate (MTA) MTA: Software Development, MTA: Windows Development, 120 9 (MTA) Program MTA: Web Development, MTA: Microsoft .NET, MTA: HTML5 App Development

Microsoft Certified Solutions Developer MCSD: Windows Store Apps Using HTML5, 120 6-9 (MCSD) Program MCSD: Windows Store Apps Using C#, MCSD: Web Applications

Project Management and Methodologies

Business Operations Specialist Program Project Management Professional (PMP)/Six Sigma Green Belt 72 3-12

Business Operations Professional Program Project Management Professional (PMP)/Six Sigma Green Belt/ 104 3-12 Information Technology Infrastructure Library (ITIL)

Business Management Analyst Program Project Management Professional (PMP)/Six Sigma Green Belt 144 3-12 & Black Belt/Information Technology Infrastructure Library (ITIL)

Computer Applications – Office

Computer Applications Program – Foundational Microsoft Office Specialist (MOS) exams 120 3-6

Computer Applications Program – Intermediate Microsoft Office Specialist (MOS) or 200 3-6 Adobe Certified Associate (ACA) exams

Healthcare Information Management

HealthCare Information Management (HCIM) Certified Billing and Coding Specialist (CBCS), 384 6 Certified Medical Administrative Assistant (CMAA), Pharmacy Technician Certification Exam (PTCE), Electronic Health Record Specialist Certification (CEHRS)

Multi-elective Programs

Information Technology Specialist 2-8 Variable 80-320 —

www.nhgreatlakes.com

new Horizons Next Level Webinar Series

Every Thursday Afternoon

MICHIgaNDetroit, East Lansing, Grand Rapids, Kalamazoo, Livonia, Troy

IllINoIsChicago Loop

oHIoCleveland

11:30am – 12:30pm CST / 12:30pm – 1:30pm EST

45 min presentation | 15 min Q&A | Focus: Best Practices

New Horizons now offers our Next-Level Webinar Series as a new FrEE service to our customers. This weekly series of live, 1-hour multimedia presentations is very informative, focusing on a wide variety of IT and business topics to help you stay informed about the latest technology and best-practices. Some of the initial topics to be covered include Windows 8, Lean Six Sigma, Lync, SharePoint, virtualization, IT leadership, and project management. View our list of topics and dates at www.nhgreatlakes.com/nextlevelwebinarseries.