New Background Check Process February 2014. 2 Agenda Current state Where we are going/Improvements...
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New Background Check Process February 2014
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Transcript of New Background Check Process February 2014. 2 Agenda Current state Where we are going/Improvements...
New Background Check Process
February 2014
2
Agenda
Current state Where we are going/Improvements Things to know System demonstrations Questions?
3
New Background Check Process
Current state Current vendor: Pre-Employ Volunteers often confused by need to go to external
website Volunteer Administrators must use an external
website to process checks and review results Results must be transferred manually into Volunteer
Connection
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New Background Check Process
Where we are going New vendor: Asurint Tighter integration of two systems will improve the
intake process for both volunteers and administrators The same process may also be used for Driver’s
License and Professional License checks
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New Background Check Process
Improvements with new process Volunteers will never “leave” Volunteer Connection Administrators can process background checks
directly in Volunteer Connection Results will automatically update in Volunteer
Connection
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New Background Check Process
Things to know New access levels:
Volunteer Connection Background Check Administrator Asurint Administrator
Results: Green, Yellow or Red Additional details in FAQs on Zendesk
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Conclusion
Demonstration of volunteer screening background check process for prospective volunteer
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New Background Check Process
Ordering a New Background Check Driver’s License Professional License Volunteer Screening (e.g. Youth turning 18)
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Conclusion
Demonstration of ordering
a new background check
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New Background Check Process
Exempt or Other Results Exempt – for Youth and some Partners Other– if needed to enter a volunteer screening
check from the previous system Enter directly into the Member Profile
Conclusion
Demonstration of exempt background check
entry for prospective youth volunteer
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New Background Check Process
Event-Based Volunteer Screening Background Checks
Will process automatically Will show in the Background Check Queue, but do
not require any action Staff Services will receive additional training
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New Background Check Process
Next Steps Review the FAQs (Zendesk) Review timeline/checklist (Zendesk) Asurint training later this week New quick reference guides will be posted on
Zendesk Recording of this training session will be posted on
Zendesk
Conclusion
Questions
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Appendix
Access levels Volunteer Connection: new access level for
Background Check Administrator Access Background Check Queue, process/cancel orders Order new background checks
Asurint: Administrator Two people from each region will have access View details of background check results in Asurint system Determine clear (Green) or fail (Red) for any initial Yellow
results
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Appendix
Scoring of Results – Initial (from Asurint) Green – clear, no issues found Yellow – issues found, needs review in the Asurint
system (WebEx demonstrations later in the week) Note: these apply to all types of checks
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Appendix
Yellow results Asurint administrator logs into Asurint system via
The Exchange Determines if the issues will prevent the volunteer
from joining the organization or not Volunteer Resources at NHQ can provide
additional guidance on making this determination Set a “final” result for the order as clear (Green) or
fail (Red)
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Appendix
Scoring of Results – Final Green – no issues found Green* - issues found but Administrator
determines volunteer eligible Red – issues found, Administrator determines
volunteer not eligible
