Nevada Garrett Lee Smith Local Evaluation Updates Local Evaluation Updates Nevada Garrett Lee Smith...
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Transcript of Nevada Garrett Lee Smith Local Evaluation Updates Local Evaluation Updates Nevada Garrett Lee Smith...
Nevada Garrett Lee SmithNevada Garrett Lee Smith Local Evaluation UpdatesLocal Evaluation UpdatesNevada Garrett Lee SmithNevada Garrett Lee Smith Local Evaluation UpdatesLocal Evaluation Updates
June 9-10, 2011June 9-10, 2011June 9-10, 2011June 9-10, 2011
• Stakeholder Reports• PreventionPays Text Messaging Service (PPTMS)
Program Update• Plans for PPTMS Expansion
Local Evaluation OverviewLocal Evaluation Overview
PPTMS: Reports to StakeholdersPPTMS: Reports to Stakeholders
Background Program ConclusionEvaluation ResultsEvaluation Method
Quarterly Reports to Stakeholders and Project Team:•# of texts into system•Frequency, length, duration of texts•Texter demographics•Issues reported by texters•Details of text conversations with suicidal texters•Outcome of text conversations•Highlights from focus group conversations
PPTMS Pilot Implementation SitesPPTMS Pilot Implementation Sites
Background Program ConclusionEvaluation ResultsEvaluation Method
Background Program ConclusionEvaluation ResultsEvaluation Method
Social Marketing MaterialsSocial Marketing Materials
Background Program ConclusionEvaluation ResultsEvaluation Method
Social Marketing MaterialsSocial Marketing Materials
Background Program ConclusionEvaluation ResultsEvaluation Method
Pilot Evaluation MethodsPilot Evaluation Methods
• Post-intervention text sheets• Cell phone carrier data• Focus groups with 113 middle and high school youth• Focus groups with Crisis Call Center’s 8 PPTMS staff
Background Program ConclusionEvaluation ResultsEvaluation Method
Texter CharacteristicsTexter Characteristics
Frequency of Texts:
• 319 total text conversations
• 49.4% of texters have texted in more than once
Outcome of Texts:
Background Program ConclusionEvaluation ResultsEvaluation Method
• 61.7% information/support
• 30.1% no resolution/opt out• 7.3% texter calmed/de-escalated
• 1.0% thank-you/all is well
Length of Text ConversationsLength of Text Conversations
Background Program ConclusionEvaluation ResultsEvaluation Method
Texter DemographicsTexter Demographics
• Gender: • 51.7% female • 11.6% male• 36.7% unknown
• Age:• 60.8% are ages 17 and under • 9.4% are ages 18 - 30• 1.9% are ages 31 - 60• 27.6% age is unknown
Background Program ConclusionEvaluation ResultsEvaluation Method
Background Program ConclusionEvaluation ResultsEvaluation Method
Primary Issues ReportedPrimary Issues Reported
Background Program ConclusionEvaluation ResultsEvaluation Method
Referrals ProvidedReferrals Provided
Youth Focus GroupsYouth Focus Groups
Focus Group Questions:• Are youth aware of program? • Do they know how and when to use it?• Do they relate to the social marketing materials?• Do they think people their age would use the program?• What issues do people their age face?• What resources do they currently use during crises?• What barriers would prevent them from using program?• Do they know someone who has used the line already?
Background Program ConclusionEvaluation ResultsEvaluation Method
Youth Focus GroupsYouth Focus Groups
Are Youth Aware of Program?• All youth were aware of program• Most knew when they could use program
Do They Know How to Use It?• Nearly all understood how to use it• Some confusion about who responds to texts
Background Program ConclusionEvaluation ResultsEvaluation Method
Youth Focus GroupsYouth Focus Groups
Do they relate to marketing materials?• Positive reaction to marketing materials and location• Frustration with destruction of materials• Considered age and tone-appropriate• Want more information on line confidentiality
Would they use it?• Most would refer friends to program• Best when youth “just want to talk” and want anonymity• Might not be appropriate for all crises
Background Program ConclusionEvaluation ResultsEvaluation Method
Youth Focus GroupsYouth Focus Groups
What issues do youth face?• Relational and physical bullying, depression, sex-related
issues, drug/alcohol abuse, interpersonal violence and conflict
What resources do they use when in crisis?• Frustration with current resources available• Reliance on friends during crisis• Mistrust of school-based resources
Background Program ConclusionEvaluation ResultsEvaluation Method
Youth Focus GroupsYouth Focus Groups
Barriers to text line use• No cell phones (~19%)• Concern about confidentiality/anonymity• May not be appropriate for all crises
Know someone who has used it?• 8 knew someone who had used it• Generally positive
o “They texted back pretty fast so that kinda shows like… they like care.” “ Yeah it showed they took it seriously and that they were concerned.”
Background Program ConclusionEvaluation ResultsEvaluation Method
CCC Focus GroupsCCC Focus Groups
• Strengths of system• Weaknesses of system• Opportunities to improve system• Threats to improving system
Background Program ConclusionEvaluation ResultsEvaluation Method
CCC Focus GroupsCCC Focus Groups
Strengths of the system:•Meeting unmet youth need•Anonymity of CCC staff•Saved record of all text conversations•Call line strategies can be used with text line
Background Program ConclusionEvaluation ResultsEvaluation Method
CCC Focus GroupsCCC Focus Groups
Weaknesses of the system:• No voice cues from texter or staff• Length of text conversations• Need to multi-task between texting and calling• Frequent opt-outs
Background Program ConclusionEvaluation ResultsEvaluation Method
CCC Focus GroupsCCC Focus Groups
Opportunities to improve system in future:• Acknowledging differences between texts and calls• Assigning select staff to texting full-time• Resource and strategy-sharing• Identification of staff who excel at texting• Adapting call sheets to text capabilities
Background Program ConclusionEvaluation ResultsEvaluation Method
Challenges to Overcome for the Future:•Need more texts•Difficult to connect youth to resources•Difficult to transition crisis texter to phone
Background Program ConclusionEvaluation ResultsEvaluation Method
CCC Focus GroupsCCC Focus Groups
Background Program ConclusionEvaluation ResultsEvaluation Method
New Social Marketing MaterialsNew Social Marketing Materials
Background Program ConclusionEvaluation ResultsEvaluation Method
New Social Marketing MaterialsNew Social Marketing Materials
Background Program ConclusionEvaluation ResultsEvaluation Method
New Social Marketing MaterialsNew Social Marketing Materials
ConclusionConclusion
• PPTMS increased youth help-seeking behaviors
• Response to program and materials very positive
• Youth and adults use Crisis Line differently
• Phone-based strategies can be adapted for text line
• Difficult to gather demographics on texters
Background Program ConclusionEvaluation ResultsEvaluation Method
Future DirectionsFuture Directions
• Expansion throughout Nevada• Follow-up with text line users • Coordination with other text-based treatment programs• Development of training materials• Evaluation of long-term outcomes• Publication of evaluation findings
• Book chapter on emerging crisis call center technologies in Crisis Intervention & Counseling by Telephone
• Journal article in development
28Background Program ConclusionEvaluation ResultsEvaluation Method
“I personally was like ‘Finally! Something that this school needs.’”
-16 year old female
“Sometimes, you know, you just want someone to talk to. You don’t really want them to fix the problem, but you just want someone to talk to.”
-13 year old male
“I don't feel cornered anymore. I feel like I can breathe a little bit better...You have helped so much. Thank you very, very much!”
-34 year old male, father of three children