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Coverys Education

Neuroscience of a Risk Manager

Presented by:

Geri Amori VP, Academic Affairs

At the End of this Program You Will Be Able to:

• Describe the neurobiological effect of common risk management activities

• Discuss strategies to address “responses” to activities and events

• Apply positive techniques that support long term engagement and improved health

“WHY did you develop this program?”

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What do Risk Managers Do?

Typical Day Might Include:

• Patient Safety and Clinical Risk activities

• Enterprise Risk initiatives

• Review medical records for liability issues

• Conduct Risk Management education

• Research and report on medical and legal topics

• Work with Ethics and ethical issues

• Manage or collaborate on Risk Financing issues

• Work closely with HR for employee issues

• Manage lawsuits and/or work closely with claims

OBJECTIVE 1

Describe the neurobiological effects of common risk management activities

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Self Assessment

WHO Definition of a Healthy Job:

http://www.who.int/occupational_health/topics/stressatwp/en/accessed: 11/2/15

• When do you feel most stressed at work?

• What are you feeling in your body?

• What is your mind doing?

• How does stress affect your ability to be kind?

• How does stress affect your ability to notice details?

• What do you say to yourself? Do you tend to blame yourself for not being “calmer?” Do you tend to blame others for the situation?

What Have You Noticed?

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How the CNS Responds to Stress

HeadacheHeadache

IrritabilityIrritabilityEating disordersEating disorders

SubstancesSubstances

AnxietyAnxiety

InsomniaInsomnia

Respiratory and Cardiovascular System

Rapid breathing

Pounding heart

Headache Heart Attack

Stroke

Hypertension

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Digestive System

Muscular System

Reproductive System and Sexuality

Irregular Menses

Lack of Interest

Temporary Increase of

Interest (male)

Painful or irregular Menses

ED or Impotence

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Immune System

Causes of Stress in the Workplace

• Workload

• Pace/Variety

• Hours of Work

• Autonomy

• Lack of appreciation

• Emotional isolation

Factors Unique to the job

http://www.ccohs.ca/oshanswers/psychosocial/stress.html

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Role in the Organization

• Role conflict

• Role ambiguity

• Level of responsibility

http://www.ccohs.ca/oshanswers/psychosocial/stress.html

Career Development

• Over/under promotion

• Job security

• Career development opportunities

http://www.ccohs.ca/oshanswers/psychosocial/stress.html

Interpersonal Relationships at Work

• Supervisors

• Co-workers

• Threat of violence

• Harassment

• Lack of Trust

• Lack of systems in place to deal with other people’s bad behaviors

http://www.ccohs.ca/oshanswers/psychosocial/stress.html

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Organizational Culture

• Hierarchy

• Participation in decision making

• Lack of engagement by leadership when decisions are made that affect you (changes to policies, purchases, funding, etc..)

• Lack of systems in place to respond to concerns

• Lack of perceived fairness

http://www.ccohs.ca/oshanswers/psychosocial/stress.html

Work/Life Balance

• Conflicts between personal responsibility and work responsibility

• Perceived lack of organizational respect for personal needs

http://www.ccohs.ca/oshanswers/psychosocial/stress.html

What’s the Cost of your Career?

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Good news? Bad news?

We have less control than we think!

It is Special to be Human

OBJECTIVE 2

Discuss strategies to address “responses” to activities and events

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Important Lesson: Thinking it or Feeling it doesn’t make it truth.

Strategies

Yoga (mindful stretching)

Meditation (formal or informal)

Exercise (Walk, gym, dance, bike, etc.)

Hobbies (cooking, knitting, photography, etc.)

Time with Family and Friends

OBJECTIVE 3

Apply positive techniques that support long term engagement and improved health

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Developing a Healthy Team

Safe• Do they disagree?• Do they call each other on their “stuff”?• Do they support one another?

Empowered• Do they push back on you?• Do they take independent action?• Are they not afraid to fail?

Maintaining Health

Impact of a Healthy RM Dept. on the Organization

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Appreciating Wabi-Sabi

Don't believe everything you think. Thoughts are just that –thoughts.

- Alan Lokos

2010

What are you going to do tomorrow?

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All materials are subject to copyright. Reproduction without prior permission is prohibited. This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal advice.