NETWORKING EVENTS - ANDIproyectos.andi.com.co/camarabpo/Webinar 2016...Giving access to internship...
Transcript of NETWORKING EVENTS - ANDIproyectos.andi.com.co/camarabpo/Webinar 2016...Giving access to internship...
The SIG Webinar will begin shortly.
Once the webinar begins, the sound will come from your computer
speakers.
In the meantime, please take a look at the upcoming SIG networking events listed on the right side of your screen
and plan to join us if you are in one of these cities this fall.
NETWORKING EVENTS
GLOBAL SUMMITSApril 19-21 – Orlando, FL
SYMPOSIUMS
Mar 24 – Minneapolis, MN
May 5 – Columbus, OH
REGIONAL ROUNDTABLES
Feb 2 – Seattle, WA
Mar 3 – Hartford, CT
For more information and to register for all SIG events:
www.sig.org
RECENT POSTINGS
The SIG Career Network is
bursting with opportunities.
New jobs are posted daily by some
of the best known global companies in the world for those
seeking careers in sourcing, outsourcing, procurement and
related functions.
For more information go to: www.sig.org/career-center.php
NEW to the Career Network!
• Travelers – posted Jan 25:
• Sourcing Manager
• Otsuka – posted Jan 22:
• Assoc. Director of Strategic Sourcing
• Manager – AP Operations
• Sourcing Industry Group – posted Jan 20:
• EMEA Business Development Director
• Allstate Insurance Co. – posted Jan 18:
• Sr. Consultant – Global Sourcing
• Sr. Consultant – Professional Services
• Aecom – posted January 15:
• Procurement Systems Specialist
• Adobe Systems – posted January 13:
• Senior Sourcing Specialist
• FedEx – posted January 11:
• Sourcing Specialist
• Sourcing Advisor
• Southeastern Grocers – posted January 11:
• Strategic Sourcing Analyst
special member
benefits
• 6 months of free buy-side
access to the Vendor
Evaluation & Assessment Tool (NEAT)
• 2 free Market Intelligence
Reports
• 15% discount on direct
hire placement fees
For more information, go to: http://sig.org/member-discounts
• $20,000 discount on Enlighta
Govern or Risk pilot
• 5 relationship assessment
surveys
• 20% discount on assessment
or implementation services
• 20% discount on research
reports on Chinese cities,
technology parks, providers
and advisory services
• 50% discount off fees
associated with GSOS
Health Check
• 10% discount on all
annual subscriptions
• Complimentary 1-hour
consulting session
• SkillsVillage membership
and software test drives
bit.ly/SIGLinkedIn @SIGinsights bit.ly/SIGfacebookbit.ly/SIGYouTube
Join the discussion in SIG’s Peer2Peer Resource program too!
Stay connected with other SIG members through various social media channels
SOCIAL MEDIA
bit.ly/SIGBlog
New Topic Each Week11:00 am Eastern
(8:00 am Pacific)
Upcoming Free SIG Webinars:
January 28, 2016 Solution Deep Dive: Procure to Pay SolutionsPresented by Zycus
February 2, 2016 Optimizing Business Value and Reducing 3rd Party Risks in Sourcing RelationshipsPresented by Global Sourcing Optimization Services
March 1, 2016 RISK: The 4 Letter Word Your Mother Never Told You AboutPresented by BravoSolution
Register at www.sig.org
For more information and to register for all SIG events:
www.sig.org
Upcoming Town Hall Teleconference:
February 10th
Change Management’s Role in Successful
Transformation Projects
Presented by: Clyde Dornier
Senior Vice President and Chief Procurement Officer
The Freeman Group
SIG Town Hall Teleconferences
bring a small group of buy-side ONLY attendees together for a facilitated
discussion on top-of-mind issues in an open-mic, private conversation. Town Hall Teleconferences are NOT recorded.
Calendar of Town Hall Teleconferences
Taking place at 1:00 pm Eastern on the following dates:
February 10 July 13 March 9 August 10 April 13 September 14
May 11 October 12June 8 November 9
For more information and to register for all SIG events:
www.sig.org
SIG Symposiums and Regional Roundtables provide education and local networking for members and invited non-member corporate users
Symposiums 2016:
Silicon Valley, CA – Jan 14
Minneapolis, MN – Mar 24
Columbus, OH – May 5
San Francisco Bay Area– Sep 15Toronto, CAN – Sep 22
New York, NY – Sep 29
Regional Roundtables 2016:
Seattle, WA – Feb 2
Hartford, CT – Mar 3
London, UK – Mar 15
Montreal, CAN – Apr 5Cincinnati, OH – Sep 27
Pittsburgh, PA – Nov 3
For more information and to register for all SIG events:
www.sig.org
SIG Global Summits are semi-
annual events with 350-450
decision-makers in attendance
• Non-commercialized
• Hundreds of industry thought
leaders
• 70% buy-side
• 4-5 keynote sessions
• Global brands
• 3 days of networking
• CPO Roundtables
• Nearly 50 breakout sessions
69% of delegates are director level or above, of which 43% are VP/C-level
Recent speakers include:
For more information go to: www.siguniversity.org
Online learning environment
Sourcing and Governance certifications with Professional and Executive level courses
Modules with lessons, formative assessments, summative testing and final proctored exam
Certification good for 5 years
Interested in providing input?
Let us know!
For more information go to: sig.org/student-outreach.php
Partnering with Universities
Introducing students to seasoned supply chain executives
Sharing thought leadership with students in class, SIG University courses and at SIG events
Giving access to internship and job postings on the SIG Career Network
Allowing students to get real world insight into supply chain careers
Finding tomorrow's supply chain professionals today
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How combining industry best practices, process automation and state-of-the-
art technology can ensure governance success in multi-sourcing
environments!
Governance as a Service (GaaS)
January 26, 2016
© 2016 Avasant LLC. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical
means, including information storage and retrieval devices or systems, without prior written permission from Avasant LLC.
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CARLOS HERNANDEZPartner
Avasant Partner and Travel &
Transportation Industry Leader
JAMES LEEDirector
Avasant Goverance as a
Service (GaaS) Global
Practice Leader
JOE FRAMPUSPartner
Avasant Partner and Retail,
Manufacturing, and
Distribution Industry Leader
JOHN BORGELTSenior Director
Head of the Freddie Mac
IT Managed Services
(ITMS) Governance
organization
Speaker Introductions:
13
Agenda
About Freddie
Mac & Avasant
The Changing IT
Landscape and
Governance
Governance as
a Service
(GaaS)
Questions &
Answers
Freddie Mac
Case Study
14
Overview of Avasant, LLC
1,000+
engagements40+ countries
$100+ billion
contracts
negotiated
Sourcing
Advisory
IT & Business
Transformation
Governance
as a Service
(GaaS)
Digital
Strategy
Services
Global
Strategy
Avasant
Foundation
Avasant
Law
Global Digital Innovation CouncilDistinguished Fellow Program
15
The Changing IT Landscape and Governance
About Freddie
Mac & Avasant
The Changing IT
Landscape and
Governance
Governance as
a Service
(GaaS)
Questions &
Answers
Freddie Mac
Case Study
16
Polling Question Option #1:
Pick the statement that best represents how your organization is currently managing its portfolio of
global business services relationships:
A.) We have a holistic, comprehensive and strategic approach to managing our global
portfolio of sourcing relationships using advanced tools and technologies to provide forward
looking and outcomes based insights to real-time supplier/service provider performance.
B.) We manage our suppliers and service providers on a global basis using home-grown and some
off the shelf tools/technologies with a focus on contract/SLA compliance.
C.) Our various business functions are responsible for managing the day-to-day relationships
with their vendors and we get procurement involved to assist in contract negotiations
and when serious performance issues develop.
D.) We have no coordinated enterprise-wide approach to managing our global portfolio of
suppliers and service providers.
17
The Sourcing Governance Challenge – Focus on Business Outcomes
Relationships
Operations
Performance
˃ Too many points of contact – multi-sourced ecosystems
˃ Not enough business involvement
˃ Key stakeholders on “all” sides not aligned
˃ Limited understanding of contractual responsibility and
lack of transparency at operational levels
˃ Lack of accountability resulting in duplication and gaps
˃ SLAs are met but client expectations are missed
˃ Metrics are not aligned with business outcomes
˃ Performance and financial incentives not
appropriately managed
Ineffective Governance due to limited capability, lack of operational transparency, and
misalignment with business needs is a key cause of poor sourcing outcomes
Business
Strategy
˃ Limited alignment with the business strategy
˃ Inability to see the big picture for proper decision making
˃ Limited tracking of actual vs. perceived financial benefit of
sourcing
Analytics
Staff
Services
SLAs
Providers
Targets Finances
Projects Portfolios
Scorecard
Compliance
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Global Business Services (GBS) Value Leakage is a Reality!
Over 51% of contracts are renegotiated before termOver 75% of organizations and third
party providers are not in
compliance with their contract
terms and conditions
Lack of business alignment, service
expectation misses, and operational
disarray leads to about 10-20%
deterioration of the business case
Contract amendments lead to a
further 6-10% reduction in the
business case
Organizations typically spend over 12%
of contract value on governance yet
do not achieve the expected benefits
30-60% of the estimated business case value for sourcing is lost due to ineffective or inadequate governance
19
Polling Question Option #2:
Pick the statement that best represents your perception of the potential global business services
value leakage that may exist with sourcing relationships in your organization:
A.) 0-5% at most. We have a holistic, comprehensive and strategic approach to managing our global
portfolio of sourcing relationships.
B.) 5%-15% at most. We have a fairly advanced team of sourcing professionals that are trying to work
across the organization to optimize sourcing business value.
C.) 15% - 30% at most. We are just beginning to develop our enterprise-wide approach to
managing our global portfolio of sourcing relationships.
D.) I have no idea!
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Governance as a Service
(GaaS)
About Freddie
Mac & Avasant
The Changing IT
Landscape and
Governance
Governance as
a Service
(GaaS)
Questions &
Answers
Freddie Mac
Case Study
21
Manage ContractsLeverage an integrated 360
degree view to manage
suppliers/providers based on
contract commitments and
business strategy Manage PerformanceImplement effective
SLA/OLA and Performance
Management aligned with
Business requirements
Manage FinancialsReconcile invoices,
manage
overages/charge
backs, control
project/vendor spend,
perform financial
analysis
Manage RelationshipsEffectively manage
relationship with
suppliers/providers through
analytics ensuring high end
customer satisfaction
A Strategic & Holistic Approach to Manage Suppliers/Service Providers
Governance as a Service (GaaS): Core Capabilities
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GaaS
“GaaS - Empowering Superior Business & Customer-Centric Outcomes”
Governance as a Service (GaaS): Operational Elements
• Provide a one stop repository of
hierarchy based MSA’s and SOW’s
• Update change requests, renewals
and termination
• Alert stakeholders, review disputes and
validate against contract terms and
conditions
• Review and manage portfolio of
providers across various service towers
• Embed and monitor governance plan
• Conduct Customer Satisfaction surveys
• Support and track Issue Management
Financial
Management
Contract
Management
Relationship
Management
Performance
Management
• Track & manage key financial metrics
• Validate and reconcile invoices
• Analyze project spend and TCO
• Assess contract change financial
impact
• Track and capture SLA/OLA metrics
• Generate scorecards
• Trigger alerts for issues and escalation
• Manage risk and outcomes to
achieve contract objectives
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Freddie Mac Case Study
About Freddie
Mac & Avasant
The Changing IT
Landscape and
Governance
Governance as
a Service
(GaaS)
Questions &
Answers
Freddie Mac
Case Study
24
Freddie Mac’s Objectives
• Establish superior customer-focused, outcomes-based capabilities and enable the new
managed services governance organization (ITMS)to fulfill its mission
• Develop governance competencies to:
• effectively manage FRE risk;
• increase managed services analytics; and
• avoid value leakage of the business case for the various contracts
• Facilitate consistency, efficiency and value of sourcing management & governance
ITMS Mission:
To be an industry leader in the use of managed services to help Freddie Mac excel in a future
competitive market
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Freddie Mac’s Governance EnvironmentFreddie Mac’s strategy was to secure transactional, analytical, and operational governance support
services to address the requirements of their new managed services governance organization, ITMS.
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Se
rvic
e D
eliv
ery
Adopting GaaSOptimize Freddie Mac’s existing capabilities and then fully configure and implement a suite of
governance best practices and supporting automation tools/technologies.
Role Based
Dashboards and
Reporting
Workflow
Processes
Performance and
Financial
Management
Document
Management
Enabled Capabilities
Co
nfig
ure
Standard Modularized
Best Practice Processes
Op
timize
Client / Service Provider
Management Capabilities
Governance as a Service
(GaaS)
Governance
Tool
•Contract Terms•SLA’s•D’s & O’s•Governance Library…
Governance Tools
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Governance as a Service - GaaS
Freddie Mac’s Use of Governance as a Service (GaaS) R
esu
lts Freddie Mac is realizing the
outcomes they expected as well as
significant added value from the
Governance As a Service
approach:
• Service Delivery Outcomes &
Refinements
• Analytics Design & Implementation
• Value Leakage Management
Analytics & Reporting
• Performance Governance
Analytics & Reporting
• Demand & Consumption
Analytics and Reporting
• Process & Tool Enhancements
28
Questions & Answers
About Freddie
Mac & Avasant
The Changing IT
Landscape and
Governance
Governance as
a Service
(GaaS)
Questions &
Answers
Freddie Mac
Case Study
29
THANK YOU FOR
PARTICIPATING IN TODAYS
WEBINAR!
#Avasant
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