Networked Nonprofit: Care2 Webinar
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The Networked Nonprofit
For Audio Call: 1-408-792-6300 Event Number: 660 629 871
Presented By:
Allison Fine, DemosBeth Kanter, Zoetica
Danielle Brigida, National Wildlife FederationMarc Sirkin, Autism Speaks
Moderated by: Jocelyn Harmon, Care2
June 17, 2010
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Using WebEx• Chat & raise hand
• If you are having internet audio problems, you can dial in using a landline 1-408-792-6300 Event Number: 660 629 871
• If you lose your internet connection, reconnect using the link emailed to you.
• WebEx Support: 1-866-229-3239
For Audio: 1-408-792-6300 Event Number: 660 629 871
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This Webinar is Being Recorded• The webinar will be available on the Frogloop blog at
http://www.Frogloop.com
• You will receive a link to this presentation following the webinar.
• Tweeting the webinar? Use the Twitter hashtag: #Care2
For Audio: 1-408-792-6300 Event Number: 660 629 871
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What is Care2? 13 million “Do Gooders”
For Audio: 1-408-792-6300 Event Number: 660 629 871
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Nonprofits Use Care2 to:• Acquire new donor and members – online
• Drive traffic, branding and awareness of their issues and campaigns
• Win advocacy battles
For Audio: 1-408-792-6300 Event Number: 660 629 871
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The Networked Nonprofit
Beth Kanter and Allison FineCo-Authors, The Networked Nonprofit
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Beth Kanterhttp://www.bethkanter.org
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Allison H. Finehttp://afine2.wordpress.com/
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@afine @kanter
June 21st Virtual Launch Party
4-5 PM EST1-2 PM PST
http://bit.ly/networkednp
http://bit.ly/netnongo
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Why we wrote this book …
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Complex social problems that outpace the capacity of any individual organizationPhoto by uncultured
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Source: David Armano The Micro-Sociology of Networks
In a networked world, nonprofits need to work less like this
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And more like this ….
With apologies to David Armano for hacking his visual! Source: The Micro-Sociology of Networks
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The Networked Nonprofit
BE DOUnderstand Networks Work with Free Agents
Create Social Culture Work with Crowds
Listen, Engage, and Build Relationships
Learning Loops
Trust Through Transparency
Friending or Funding
Simplicity Govern through Networks
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Use social media tools to organize,
mobilize, raise funds, and
communicate with constituents but
outside of institutional walls
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http://beth.typepad.com/beths_blog/freeagent/
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The Nonprofit Fortress
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Nonprofit Fortress
Free Agent
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Transparent
The Opposite of Fortresses
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Transparent nonprofits consider everyone inside and
outside of the organization resources for
helping them to achieve their goals
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How many free agents does it take to turn a fortress inside/out?
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Shawn Ahmed
“I can’t single-handedly end global poverty, but I can take actions and inspire others.”
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“the problem isn’t social media, the problem is that YOU are the fortress. Social media is not my problem: I have over a quarter million followers on Twitter, and 2.1 million views on YouTube. I have a hard time having you guys take me seriously. “
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(1) Don’t dismiss(2) Listen for good ideas(3) Identify influencers (4) Get to know them(5) Have them to get to know you. (6) Be flexible(7) Remember, they can be like
Cheshire cats!
Some advice ….
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@afine @kanterBook on Amazon: http://bit.ly/networkednpSee you on June 21st 1-2 PM PST/4-5 PM EST
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Growing as a Networked Nonprofit
Danielle BrigidaDigital Marketing ManagerNational Wildlife Federation
Find me on Twitter @NWF or @Starfocus or Facebook page http://www.facebook.com/nationalwildife
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Ways We’re Not a
Networked Nonprofit
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Sometimes… we’re a fortress
We just broadcast our messages.
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We aren’t always reciprocal
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But We Never Stop Learning
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Because we want to be a networked nonprofit!
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We Listen and Engage
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We collaborate and crowdsource
Wildlife Watch Program Magazine Article
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We invest in relationship building
Group we created has 20 mothers working to get kids outside
Grace raised $1,400 for wildlife. We met her mom on Twitter.
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We tell staff “be yourself”
Danielle BrigidaKristin JohnsonAnne Keisman
Robin BroitmanDavid Mizejewski
Jessica JonesKevin Coyle
Libby SchleichertJennifer Janssen
Ashleigh PoffJen Fournelle
Dominique Burgunder-JohnsonChristine Dorsey
Jaime MatyasRachel Faulkner Aislinn Maestas
Julia MardenCourtney Cochran
@starfocus and @nwf@ksuzj and @nwf@keisman and @greenhour@rgbroitman@Dmizejewski@wildlife_watch@climateclass@EpSchleichert@Juniperforest@ashpoff@JenFour@dejae@christinenwf@ecosoccermom@KisatchiePine @AislinnNWF@wildlifeaction@campusecology
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We try new things and fail fast
“Failing only happens when you miss the opportunity to learn” – me
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The time is now…to wake up!
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Marc Sirkin, Autism Speaks
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Autism Speaks• Our goal is to change the future for all who
struggle with autism spectrum disorders• 5th year anniversary
• Launched by Bob & Suzanne Wright – grandparents of a child with autism, NBC/GE
• <$50 million in 2009
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2010 Framework Infrastructure
People: Right people in the right spots Process: Solid frameworks and processes to managing the work Technology: CMS/CRM infrastructure plan Governance: Overall governance for social media, fundraising and content
Revenue Goal: 100% increase over 2009 Goal: Support and enhance online event revenue
Engage Goal: Begin to aggregate, assemble and “build the movement”
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Becoming a Networked Nonprofit
3 major challengesCulture of the organization (silos, people, inertia)No roadmap (we’re in the woods)Too many ideas, not enough execution
3 other challengesChicken and the egg of fundraisingGovernance and PoliciesNeed to build social capital (i.e. we trust you
Marc…)
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Mapping our Network (Autism Speaks Digital Ecosystem)
Autismspeaks.orgAutism Speaks BlogsOnline community hubs – Twitter, Facebook and
NingRemarkable how different they are!
E-mail communications (still a killler app)Micro-sites and special events/WalkMobile platforms (Causeworld, SocialVibe)
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Bromides and Platitudes Volunteers First Every touch matters… how do you scale 1:1
relationships? “Return on Engagement”
Engagement will (eventually) lead to fundraising
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How we measure stuff… Quantity
Google Analytics Radian6 Facebook Twitter tools Kintera reports Financials “The monthly dashboard”
Quality Google Alerts Netvibes Radian6 Twitter search E-mails and DMs and Tweets Facebook messages and posts Blog comments
Online Fundraising Status
Direct Giving
Independent Fundraising
Merchandising/licensing
Engagement
Total size of social media footprint
Increased # of total transactions
Total page views to key websites
Support
Launch/support Walk Now for Autism Speaks online
Helpdesk/content support
Produce AITN/espeaks/blog/social media engagement
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20 second case study #1Lightboxes drive
e-mail acquisition
~30,000 via Facebook
~23,000 via homepage
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20 second case study #2Light It Up Blue
awareness website for World Autism Awareness Day
Events - 572 events (150 created by staff)
Fundraising – online match raised more than $40, exceeding the $25k match.
Traffic - more than 100,000 visits in April
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20 second case study #3 Invited e-mail list to
watch HBO’s Temple Grandin movie
489k e-mails sent Open rate 27% Click rate 4% Unsub .2%
Targeted lists performed well above average – as high as 56% open rate!
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Find Your “Free Agents”Q: How do you find the “free agents” and super
connectors on your on your file?A: Care2 Social Network Tracker.
- Determine where your supporters “live online.”- Pinpoint your super activists.- Ask them to market for you!Email [email protected] for more
information.
For Audio: 1-408-792-6300 Event Number: 661 095 859