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CM30070-M Network Systems and Technologies

Table of Contents

Table of Contents ................................................................................................................................2

Appendices ........................................................................................................................................19

Asia Pacific Institute of Information Technology Page 2 of 19


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OFFSHORE-CPI Sdn Bhd is a pioneer in the oil rake offshore industry and are

the one and only organization which has full sole rights of PARKER technological

equipment in Malaysia. Offices are located in 6 strategic location throughout

peninsular and East of Malaysia with more upcoming offices.

The need to share information across all the branches has become more vital now

and at the same time ensuring the security of the data transferred between branches

has become a very important aspect of the new network design. Apart from that taking

into account the future expansion of the organization ensures that the network

infrastructure will be able to sustain the growth of the offices and increase of staff

which ultimately will mean more data being transferred between branches.

At the same time with the usage of internet the organization hopes that customers

will be able to obtain real time product price quotations and by leveraging on the

sharing of resources in the organization it will help reduce the overhead costs and

increase the productivity as the employees as well.

The organization currently already has a network in place but there are some

problems which have been identified:

Hard to troubleshoot network failures

Failure of the switch located on the 2nd floor will lead to a network

failure on the 1st floor

Higher chances of failure rate

Unable to fully optimise its internetworking device resource

capability



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Current Network Diagram

1 Mbps Internetline

8 Port 10/100 base TX

switch

Router

16 Port 10/100base TX Switch 1

16 Port 10/100 base TXSwitch 2

10 base THub

Computers

Computers

Computers

Computers

Computers

Computers

UnixServer

Card Reader

Record Server

Windows 2000

Advance Server

Tele Conferencing

Device

VPNDevice

2nd

floor

3rd

floor

1stfloor

ADSLModem

Print Server

IP Printer andscanner

IP Printer andscanner

Taking into consideration the current network topology and ensuring that the

organization only needs to purchase the necessary equipment which yields the

maximum return of investment (ROI) a new network needs to be designed.

The network design can essentially be broken down into two phases. The first

phase would be the logical design and the second phase would be the physical design

of the network. At the logical design phase there is some important information that

needs to be gathered. The success of the network would be determined by the

information gathered, listed below is what we need to know regarding the current

network and the current users requirements and demands (Olgetree,Soper, 2006, pg

31)

Who are the clients ? What are their actual needs ?

What kind of services is needed on the network ? Are they limited in

scope ?



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Is internet access for everyone in the office or just specific users ? Is

there a need for outside access into the network ?

Is email access for everyone ? What kind of sites are users allowed to

access ? Is there a need for uers who work from home to dial-in or

access VPN through the internet ?

Can users tolerate some downtime due to network problems, or is it

necessary to provide a high-availability network ? Is there a need to

build redundancy into the network ?

Do we maintain and use the existing network protocol or propriety

protocol or upgrade to something more efficient ? Is there legacy applications ? Will the application be safe with the new

network design ?

Is there a need to monitor network usage ? Is there a time range

where internet usage is permitable ?

There are some assumptions which have been taken when coming up with the

new network design/layout for OFFSHORE-CPI Sdn Bhd:

Organization is willing to replace necessary hardware and software

Recabling is needed wherever is necessary

Server room will be upgraded to accommodate new hardware and to

implement new security enhancements

New IT policy will be developed outlining usage of IT resources IT personal will attend ITIL training



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Wide Area Network (WAN)OFFSHORE-CPI Sdn. Bhd

Headquarters

Branches

Factory

(East Malaysia)

Internet

InternetConnection (ISP)

Legend



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Figure 1.0 Widea Area Network (WAN) Diagram



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Figure 2.0 Headquarters Floor Plan for 1st Floor



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Figure 3.0 Headquarters Floor Plan for 2nd Floor



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Figure 4.0 Headquareters Floor Plan for 3 rd Floor



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Figure 5.0 Branch offices Floor Plan



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References

1. Ogletree Terry W, Soper Mark Edward, 2006, Upgrading and Repairing

Networks, Que

2. James L. Heskett, Beyond customer loyalty, Managing Service Quality, 2002,

Vol 12 Issue 6, pg 355-357

3. Marconi Joseph, 2001, Reputation Marketing, McGraw-Hill

4. Roberts-Phelps Graham, 2001, Customer Relationship Management : How to

Turn a Good Business into a Great One !, Thorogood

5. Shannon Scullin, Jason Allora, Geoffrey Owen Lloyd, and Jerry Fjermestad,

Electronic Customer Relationship Management : Benefits, Considerations,

Pitfalls and Trends, New Jersey Institute of Technology

6. Stone, Merlin, 2001, Successful Customer Relationship Marketing : New

Thinking, New Strategies, New Tools for Getting Closer To Your Customers,

Kogan Page, Limited

7. Woodcock Neil, 2003, Customer Management Scorecard : Managing CRM for

Profit, Kogan Page, Limited



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Bibliography

1. Barnes, James G, 2000, Secrets of Customer Relationship Management : Its All

about How You Make Them Feel, McGraw Hill

2. Dennis L. Duffy, Customer loyalty strategies, Journal of Consumer Marketing,

1998, Vol. 15 Issue 5, pg 435-448

3. Dick A, Basu, K, Customer loyalty: toward an integrated conceptual framework,

Journal of Marketing Science, 1994, Vol. 22 No.2, pp.99-113.

4. Hugges Arthur, 2003, Customer Loyalty Solution, McGraw-Hill

5. Jennifer Rowley, The four Cs of customer loyalty, Marketing Intelligence &

Planning, 2005, Volume 23 Issue 6, pg 574-581

6. Leventhal Richard C, 2006, Customer Loyalty, Retention and Customer

Relationship Management, Emerald Group Publishing

7. Mard Micheal J, 2005, Driving Your Companys Value : Strategic

Benchmarking for Value,

8. Mark Colgate, Margo Buchanan-Oliver, Ross Elmsly, Relationship benefits in

an internet environment, Managing Service Quality, 2005, Vol. 15 Issue 5, pg

426-436

9. Mark D. Uncles, Grahame R. Dowling, Kathy Hammond, Customer loyalty

and customer loyalty programs, Journal of Consumer Marketing, 2003, Vol. 20

Issue 4, pg 294-316



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Appendices


Network systems and technology

Documents

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