Network Services Frequently Asked Questions (FAQs)
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Transcript of Network Services Frequently Asked Questions (FAQs)
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Network ServicesFrequently Asked Questions (FAQs)
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Hybrid Network
• What is the hybrid network; what services are available?
– Shared network between Monash University and Southern Health
– Limited Southern Health network access
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Hybrid Network
• What applications are available on hybrid network?– Full Monash Access– Southern Health
> Southern Health Intranet> Pathology reports> Management reports> Staff Directory
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Hybrid Network
• How can I request access?
– Requirements> Southern Health computer (SH asset)> Hybrid network point> Access rights to Pathology results,
management reports etc– Log a job in SCS JobDesk
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Email Quota
• How can I get additional email quota?
– Default quota is set at a soft limit of 300 MB– Additional disk space is available at a cost
of $15 per 100MB upto a limit of 4000MB.– This is a one-time payment.– Request additional quota at:
> https://messaging.its.monash.edu.au/mail/quota/
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Quota Management Login
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Requesting Mail Quota Increase
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Spam Filter Management
• How can I change my spam filter settings?
– The default setting is 5 stars and filter to Spam-30 folder.
– Star rating: 3, 5, 7, 10 stars– Folder: Spam-7, Spam-30, Spam-60, Trash– White lists
> Addresses e.g. [email protected]
> Domains e.g. nhmrc.gov.au
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Spam Filter Management Login
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Choosing Spam Filter Settings
• If you want strict filtering (more messages filtered to your nominated spam folder), set to a number smaller than 5.
• If you want lenient filtering (more messages delivered to your Inbox) then set to a number higher than 5.
• Messages in Spam-30 are automatically deleted after they have been there 30 days. Spam-7 and Spam-60 work similarly, for 7 and 60 days respectively.
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Editing Spam Filter Settings
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Monash Web Email
• How can I check my email online?– http://mail.monash.edu.au– http://my.monash.edu.au
– Requires an Internet connection and Web browser.
– Can not access Local Folders and Address book.
– Lotus Notes will provide seamless interface to email, calendar and address book.
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Monash Webmail (mail.monash.edu.au)
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my.monash Portal (my.monash.edu.au)
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Monash Web Calendar
• How can I access my calendar online?• http://calendar1.monash.edu.au
– Access via Web browser > FireFox, Internet Explorer, Safari (Mac)
– Type Full Name and select the node (10033 or 10034).
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Web Calendar Login
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Web Calendar Interface
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Lotus Notes – PDA Support
• What PDA devices are supported in Lotus Notes environment?– ITS expect to support the following PDA
platforms: - Pocket PC 2003 - Windows Mobile 5.0 - Windows Mobile 6.0 - Symbian OS 9.2 (Nokia) - Palm OS 5.4
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Network Points Install
• How can I request new network points?– Network points are installed by Southern
Health– Department resource managers log the
request– Requests are submitted using online form:
> http://www.med.monash.edu.au/scs/it/form.html
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Required details
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Peer-to-Peer Applications
• Use of peer-to-peer programs is not permitted on the network.
– http://www.policy.monash.edu/policy-bank/management/its/it-use-policy-staff-and-authorised.html
• Regular network scans are conducted to search p2p programs.
• Computers found with p2p programs are blocked from network access.
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IT Resources for Staff
• Monash Preferred IT Suppliers– http://www.adm.monash.edu.au/procserv/products-and-suppliers/
suppliers.php
• IT resource guide for staff– http://www.its.monash.edu/staff/
• Faculty of Medicine Jobdesks– http://jobdesk.monash.edu.au/login/index.cfm?med
• ITS Service Interruptions– http://www.its.monash.edu.au/news/interruptions/index.html