Network QGuarantee PlusandNetwork QAssist

RelaxContents Network Q Guarantee Plus (Network Q Guarantee Plus, Full Assistance, MOT Test Guarantee) 4 to 19 Network Q Assist (Roadside Assistance, Full Assistance, MOT Test Insurance) 20 to 33 Guarantee service schedules 34 Transfer of cover 36

elax

As a Network Q owner, you already know the advantages

of buying your vehicle from Europe’s number one used

car brand. Now that you’ve chosen to extend your cover

and peace of mind, this policy book will illustrate the

key benefits of your new policy.

If you’ve decided to take out Network Q Guarantee Plus,

then pages 4 to 19 contain information relevant to you.

If you’ve decided to take out just Network Q Assist (either

Roadside Assistance, Full Assistance or Full Assistance

& MOT Test Insurance), then turn to page 20 onwards for

all the information you need.

st (Roadside Assistance, Full Assistance, MOT Test Insurance) 20 to 33 Guarantee service schedules 34 Transfer of cover 36

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As a Network Q owner, you’re always welcometo come and see us at any time. By visiting ourwebsite at www.networkq.co.uk you can dropin 24 hours a day! With new features constantlybeing added, it’s the perfect way to keep in touchwith the latest Network Q news and information.

Stay in touch with Network Q via the internet.

www.networkq.co.uk

We believe that Network Q is the most thorough, most reliable

used vehicle programme ever developed. By taking out either

Guarantee Plus or Network Q Assist you’ve decided to extend

your level of cover and we’ll do all we can to make sure you

continue to be satisfied with your vehicle and our service.

If you’re not satisfied for any reason, we want to know so we can put it right. In the first instance, pleaseput your comments in writing to:

Administration ManagerRetailer Guarantee LtdJubilee House, 5 Mid Point Business ParkThornbury, West Yorkshire BD3 7AGTel: 0870 752 7010Email: networkq.support@warranty-admin.com

The Network Q owners’ guide.

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Network Q Guarantee Plus

Contents Network Q Guarantee Plus 7 Network Q Guarantee Plus features and benefits 8 to 13 Network Q Full Assistance features and benefits 14 to 17 Network Q MOT Test Guarantee 18 to 19

Q Guarantee Plus

Network Q Full Assistance features and benefits 14 to 17 Network Q MOT Test Guarantee 18 to 19

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Your Network Q vehicle is covered for a further 12 or 24 months

(depending on the period of cover you have chosen) or up to

125,000 miles, whichever occurs first.

Network Q Guarantee Plus is designed to protect you against

unexpected costs and give you continued reassurance and

motoring peace of mind. This section gives you details of what is

covered by Network Q Guarantee Plus and how to make a claim.

Network Q Guarantee Plus.

Understanding Network Q Guarantee PlusNetwork Q Guarantee Plus offers mechanicalbreakdown cover, valid for either 12 or 24 months,starting from the date of expiry of your standard12 month Network Q Guarantee.

Please note that Network Q Guarantee Plus doesnot include cover for brakes, battery and clutch,and is limited to 125,000 miles.

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Network Q Guarantee Plusfeatures and benefits.

Comprehensive cover for mechanical and electrical parts and labour

By extending your Network Q Guarantee, your vehicle is covered for a further 12 or 24 months (up to125,000 miles). Please note that Network Q Guarantee Plus is only available on vehicles that are under5 years and 60,000 miles at the time of purchase of the vehicle.

Network Q MOT Test Guarantee

If your Network Q vehicle requires an MOT Test whilst covered by Network Q Guarantee Plus, it willbenefit from our MOT Test Guarantee, providing that there is a period of 3 months between the purchasedate and the MOT.

The Network Q MOT Test Guarantee covers almost all faults that may be identified as part of the MOTinspection, including:

• Lighting and signalling equipment. • Steering and suspension.

• Braking system. • Seat belts.

• Fuel system.

Details can be found in the MOT Test Guarantee section of this book.

Network Q Assistance throughout the UK

This reassuring package provides cover 24 hours a day, 365 days a year for any driver. It includes:

• Roadside Assistance. • Message service.

• Home Start. • Accident management service.

• Relay. • Information services.

• Relay Plus.

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Network Q Assistance throughout Europe

This comprehensive cover includes:

• Roadside Assistance. • Emergency car hire and alternative travel arrangements.

• Emergency accommodation. • Vehicle recovery.

• Vehicle storage. • Vehicle collection.

• Message service.

Car hire

If your Network Q vehicle requires guaranteed repairs for any reason, and it is not possible for thoserepairs to be carried out within 24 hours, we will pay car hire costs of up to £50 per day for seven days.

European claims covered

Your Network Q Guarantee Plus also applies to your vehicle if you are travelling anywhere in mainlandEurope for a maximum total of 60 days during the guarantee period.

Added resale value

If you would like to sell your Network Q vehicle privately, the benefits of Network Q Guarantee Plus canbe transferred to the new owner (subject to payment of a £25 admin fee), adding significantly to the value of the vehicle.

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What is guaranteed?

The supplying retailer will undertake to place theNetwork Q owner back into the position he/shewas in immediately prior to the event giving riseto the claim. This will mean covering the repairor replacement costs of any components of thevehicle incurred as a result of a mechanical orelectrical failure stated as being covered on pages10 & 11. This is subject to your compliance with the provisions set out hereafter, including butnot limited to compliance with the terms andconditions detailed in this policy book.

Network Q Guarantee Plus does not cover anyloss or damage other than to those componentslisted as covered in this book.

Maximum claim liability

Network Q Guarantee Plus covers aggregateparts and labour costs up to the equivalent of theprice you paid for your vehicle. This maximumliability applies both to any single claim and to thetotal of all claims made – excluding VAT.

Components that are guaranteed

All mechanical and electrical components of yourvehicle are covered EXCEPT those componentsthat are listed.

What is not covered – All Vehicles

BodyworkAll bodywork and body trim, glass, paint, sheetmetal and sunroof panels.

Service itemsService items, including but not limited to oilfilters, lubricants, points, spark plugs, wiperblades, tyres, bulbs, auxiliary drive belts, rotorarms, condensers, exhaust systems (but catalyticconverters are covered), anti-freeze and otherfluids – unless the replacements are requiredbecause of failure of a covered component.

ModificationsModifications that are made to the vehicle by thecustomer after the delivery date of the vehicle.

Contaminated or incorrect fuelThe clearing of fuel lines, filters, throttle bodies,pumps and the replacement of catalyticconverters damaged from the use ofcontaminated or incorrect fuel.

Electrical accessoriesSatellite navigation units, telephones andassociated equipment of all types.

What is not covered - Vehicles over2 years of age

Whilst you have a comprehensive guarantee, thereare certain items which this guarantee specificallydoes not cover and these are listed below:

• Any non-factory fitted component, such as analarm, immobiliser, tracking device, LPGconversion, etc.

• Body components such as strikers, hinges orany component which may require adjustmentfrom time to time.

• Body panels or paintwork.

• Interior trim including seats and seat belts.

• Recharging of the air conditioning unit (unlessrequired as part of a valid repair).

• Renewal of brake components due to wearand tear.

• Renewal of any clutch components due to incorrect adjustment, misuse or fair wearand tear.

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• Fuel injectors and fuel lines.

• The clearing of fuel lines, filters, throttle bodiesand pumps and damage caused to coveredcomponents by the use of incorrect orcontaminated fuel.

• Airbags, batteries, bulbs, exhaust systems,water ingress (including damage to coveredparts caused by water).

• Oil leaks, which do not require the removal ofthe engine gearbox and differential, filterelements and any damage caused by frost orlack of anti-freeze, impact or negligence.

• Traffic management system, satellite navigationsystem, telephone, TV and associatedequipment of all types.

• Radio cassette, CD players or any other in-carentertainment component.

• The gradual reduction in operating performance(wear and tear) due to the age and mileage ofthe covered vehicle.

• Normal maintenance services, and thereplacement of such items as, but not limited to,spark plugs, plug leads, wiring looms.

• Any loss caused directly or indirectly by theclaim or the event that caused the claim.

• Burnt out, sticking or pitted valves.

• Damage resulting from the failure of a timingbelt which has not been replaced as per themanufacturer’s recommendations.

Please note that oil, oil filter, gaskets, anti-freezeand brake fluid required due to the failure of acovered component are covered.

Vehicle rental

Once a valid claim is accepted by the Network Qretailer who supplied your vehicle, you may beable to claim the cost of renting a replacementvehicle, subject to the following conditions:

1. The rental vehicle must be of a comparabletype and rented from a recognised rentaloperator.

2. Any driver will be subject to the suitabilitydefinition as described in the terms andconditions for the chosen rental operator(drivers under the age of 21 may experiencedifficulty in being deemed suitable).

3. Vehicle rental reimbursement will not beavailable for the first 24 hours of the Network Qvehicle’s immobilisation. Thereafter, the durationof rental is limited to the period the Network Qvehicle is in the workshop undergoing repair, upto a maximum of seven days.

4. The facility of renting a replacement vehicle islimited to the United Kingdom only.

5. For reimbursement of vehicle rental charges, areceipted rental agreement must be submittedto the supplying retailer.

6. No reimbursement is made for fuel andinsurance policies.

European claims

Your Network Q Guarantee Plus also applies toyour vehicle if you are travelling in mainlandEurope for a maximum total of 60 days during theguarantee period.

1. In the event of a component failure that needsurgent attention, please arrange for the repairs tobe completed by any qualified repairer and settlethe repair invoice. Please keep all receipts and, onyour return home, contact your supplying retailerto arrange for reimbursement. If you requireassistance, please contact Retailer Guarantee Ltd.on 0870 752 7010.

2. The supplying retailer’s liability in respect ofany accepted claim shall be restricted to theequivalent United Kingdom rate for labourcharges and manufacturer’s list price for partsoperative at the time of failure.

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Definitions of terms used in the Network QGuarantee Plus terms and conditionsThe Network Q ownerThe person or company who has purchased a Network Qvehicle, who is referred to as the ‘owner’ in this GuaranteePlus book, which gives the terms of the direct contractualrelationship with the supplying retailer.

The supplying retailerThe Network Q retailer who sold the Network Q vehicle to theowner (a Network Q retailer is a retailer authorised byVauxhall to operate the Network Q programme).

Network Q Guarantee PlusNetwork Q Guarantee Plus is provided by the supplyingretailer who supplied your vehicle and is administered byRetailer Guarantee Ltd. on behalf of the supplying retailer.

Network Q Ownership Promise certificateThis certificate is provided by the supplying retailer in orderto confirm that your vehicle is supplied with a Network QGuarantee. The certificate is one of the documents handedover when you receive your vehicle.

The administratorRetailer Guarantee Ltd., PO Box 744, Thornbury, WestYorkshire BD3 7WJ, appointed by, and acting on behalf of, thesupplying retailer to administer all aspects of the Network QGuarantee, including marketing, acceptance of payments,issue of the Network Q Guarantee documentation andconsideration, acceptance and settlement of claims.

Mechanical or electrical failureMechanical or electrical failure means the inability of acovered component to operate in accordance with themanufacturer’s specification as a result of mechanical orelectrical failure.

Network Q Guarantee terms and conditions1. Any exploratory dismantling charges will only be

reimbursed as part of a valid and accepted claim. It is theresponsibility of the Network Q owner to authorisedismantling and to pay the charges if such dismantlingproves that the failure is not covered under the Network QGuarantee. The supplying retailer reserves the right toexamine the vehicle and subject any damaged parts toexpert assessment.

2. If a claim is accepted under Network Q Guarantee Plus,the supplying retailer will need to verify that the NetworkQ owner has met his/her obligations prior to the claimbeing settled.

3. Network Q Guarantee Plus does not apply to claims thatare insured under the owner’s private insurance.

4. If any claim by the Network Q owner is fraudulent in anyrespect, all benefits under Network Q Guarantee Plus will be forfeited.

5. The supplying retailer intends to rely upon written termsset out in the Network Q Guarantee Plus document. If anychanges are required, these must be put in writing by theowner. In that way, problems can be avoided surroundingwhat the company and the owner are expected to do.

6. The cover provided by Network Q Guarantee Plus shall not exceed the manufacturer’s list prices forparts and labour costs necessarily incurred in repairof the components covered up to the maximum claim liability stipulated.

7. It is a condition of Network Q Guarantee Plus that allservices have been carried out during the period of theguarantee by a Vauxhall authorised repairer, preferably bythe supplying retailer in accordance with themanufacturer’s recommendations. Failure to comply withthis condition may make a claim invalid. A maximumallowance of 500 miles either side of the stipulatedservice schedule mileage or four weeks either side of thestipulated time period is permitted. Servicing should becarried out according to the manufacturer’srecommendations.

8. Network Q Guarantee Plus excludes:

• Any claim where the odometer has been tampered with,altered or disconnected by the present owner.

• Repairs, replacements or alterations not authorised bythe supplying retailer or experimental equipment orroutine servicing or maintenance or a vehicle which hasbeen in any way modified from the manufacturer’soriginal specification since it was acquired by thepresent owner.

• With the exception of the cover for brakes, battery andclutch provided by Network Q Guarantee Plus, gradualreduction in operating performance (commensuratewith the age and mileage of the vehicle) is not covered.This includes, but is not limited to:(a) gradual loss of engine compression necessitating therepair of valves and rings.(b) gradual increase in oil consumption due to normaloperating functions.

• Any liability for damage to property or any loss ordamage of whatsoever nature other than to mechanicaland electrical items listed as covered within this book.

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• Any consequence, whether direct or indirect, of war,invasion, act of foreign enemy hostilities (whether warbe declared or not), civil war, rebellion, revolution,military or usurped power, insurrection, terrorism,vandalism, theft or attempted theft from the vehicle orAct of God.

• Claims relating to component failure directly or indirectlycaused by or contributed to or arising from any nuclearfuel or from any nuclear waste from the combustion ofnuclear fuel.

• Claims relating to component failure occurring in wholeor in part due to any type of accident or any act oromission that is wilful, unlawful or negligent (other thanan act or omission of the supplying retailer).

• Claims relating to component(s’) damage or failure that, in the opinion of a qualified engineer appointed by the supplying retailer, was caused wholly or partiallyby a lack of maintenance or neglect in taking reasonablepreventative steps or as a result of misuse of the vehicle.

9. Network Q Guarantee Plus may only be granted toindividuals residing, or corporate bodies registered, in the United Kingdom.

10. Network Q Guarantee Plus can be transferred to a new registered keeper, subject to approval of RetailerGuarantee Ltd., payment of a £25 administration fee andwhere the sale is a private sale only (see page 36 fordetails). The transfer will only be eligible if it is received by Retailer Guarantee Ltd. within 28 days of private sale of the vehicle.

Excluded vehiclesThe following vehicles are not eligible for the Network QGuarantee:

General

• Cars used for hire or reward (e.g. taxis, self-drive hire,driving school vehicles, etc).

• Cars used for motorsport.

• Commercial vehicles over 3.5 tonnes GVW.

• Military vehicles.

• Police, ambulance and fire service vehicles.

Specific modelsAscari KZ1, Aston Martin, Bentley, BMW M Series, Bristol,Bugatti, Caterham, De Tomaso, Dodge SRT10, Ferrari, Ford GT, Gumpert Apollo, Invicta S1, Lamborghini, Lister,Marcos, Maserati, Maybach Models, McLaren, Mercedes Benz (S Class), Nissan Skyline, Noble Models,Pagani Zonda, Rolls Royce, Shelby Models and kit cars.

TroubleshootingNetwork Q retailers aim to handle your claim quickly, fairly and efficiently. If, for any reason, you are notsatisfied with the way your claim is handled, please contact Retailer Guarantee Ltd. on 0870 752 7010.

How to claim1. Take your vehicle to your supplying retailer. If you are unable to visit your supplying retailer,

you can take your vehicle to any Network Q retailer and the supplying retailer may authorise them to handle the claim.

2. Be sure to have this book and your Network Q Guarantee Plus policy confirmation letter with you.

3. When you arrive, please explain your concerns to the service department. The vehicle will beinspected carefully and, should a faulty component be found which is covered by the guarantee,arrangements will be made to have it repaired or replaced under the terms of the guarantee.

4. Please refer to page 11 for European claims.

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Roadside AssistanceProvides assistance following an immobilising breakdown more than a 1/4 of a mile from home.

Home StartIf your vehicle breaks down at home, Home Start will bring help to your doorstep. If your vehicle can’t berepaired, the AA will transport your vehicle to the nearest authorised Network Q retailer or anotherdestination of your choice, whichever is the nearer. Please note that recovery and onward mobility are notavailable for Home Start breakdowns – that is, when your vehicle is at, or within a 1/4 of a mile of, your home.

RecoveryIf a prompt local repair is not possible, the AA will arrange onward passage for you, up to sevenpassengers and your vehicle to any single mainland UK destination. This also includes the Isle of Manand the Channel Islands, but any ferry costs must be borne by you. If you are towing a trailer or caravanat the time, this can also be recovered (subject to certain weight and size restrictions). Where possible,remain with the vehicle until help arrives.

Relay PlusIf your car is immobilised, Network Q Assistance provides additional benefits immediately following theprovision of recovery, giving you a choice of ways to continue your journey. Simply choose which of thefollowing options is most convenient for you, while we take your vehicle to an authorised Network Q retailer:

• A temporary loan vehicle may be provided for up to two days, usually through a vehicle hire company.Subject to availability, the temporary loan vehicle will be up to a Vectra 2.0 or equivalent.

• If you prefer not to drive, onward mobility will cover public transport costs for you and up to sevenpassengers. You can claim onward travel costs to a limit of £100 per person up to a maximum of £300 in total.

• The AA will arrange and pay for overnight accommodation, including breakfast (additional costs, such asother meals, drinks, telephone calls and newspapers, must be settled by you). Hotel accommodation isto be provided to a limit of £100 per person up to a maximum of £300 in total.

Please note that, in order to qualify for a temporary loan vehicle, you will be asked to produce a full valid UK driving licence andbe required to comply with the terms and conditions of the company hiring out the vehicle. This may require some flexibility onyour part: for example, you will be asked to pay a fuel deposit and comply with minimum and maximum age requirements.

The return of the temporary loan vehicle and the notification to the hire company is the responsibility of the driver. The driver willalso be liable for any costs incurred if the correct procedures for returning a vehicle are not followed, such as refuelling costs.

Relay Plus in underwritten by Automobile Association Underwriting Services Limited.

Network Q Full Assistancefeatures and benefits.

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Additional benefits when driving through Europe

Automatic enrolmentEvery vehicle is automatically covered by Network Q Assistance European Cover, which is provided byARC Transistance and underwritten by Automobile Association Underwriting Services Ltd. It’s valid forthe same period as your Network Q Guarantee Plus and you do not need to register for cover before youtravel. This is not a statement of the full terms and conditions of your policy. This can be obtained fromRetailer Guarantee Ltd. on 0870 752 7010, and should be read in conjunction with this summary.

Roadside Assistance and emergency repairThe AA will arrange emergency help and cover costs within the following limits for roadside assistance,towage and garage repairs up to £150 overall maximum. This includes up to £100 for garage labourwithin this total amount.

Emergency car hire and alternative travel arrangementsIf the repairer estimates that the repairs to the vehicle will take more than eight hours, the AA will coverreasonable and necessary costs for alternative travel, up to an overall limit of £750 per party, per trip.

Emergency accommodationIf the repairer estimates that repairs to the vehicle will take more than eight hours, the AA will coverreasonable and necessary costs for additional emergency accommodation.

Vehicle recovery to the UKIf you prefer, your vehicle will be recovered to your home retailer if your vehicle is out of action for eighthours or more, or if repairs cannot be completed in time for the driver’s planned return home.

Vehicle storageNetwork Q Assistance can arrange for your vehicle to be stored pending collection or repair up to amaximum limit of £175.

Vehicle collectionIf you need to return and collect the repaired vehicle, we will provide travel and accommodationexpenses from the UK for one person’s direct costs, up to a maximum total of £500.

Message serviceWe can also get a message to a relative or a colleague to let them know what is happening. An ‘UrgentMessage’ service is available 24 hours per day, 365 days a year and will be provided by the incidentco-ordinator.

Please read this summary in conjunction with full terms and conditions that are available from Network Q.

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Significant exclusions or limitations toNetwork Q European AssistanceRoadside assistance and emergency repair

• We will only seek to arrange a guarantee of costs within thelimits we cover and you will have to pay the repairinggarage for extra costs or the costs of parts.

• We will ask you to pay for any spare parts at the time theyare ordered for you.

• If we cannot arrange for a garage to accept our guarantee ofcosts, we will ask you to pay for any repairs undertaken atthe time and make a claim for the insured costs when youreturn home.

• If your vehicle has left the highway and you ask forassistance when it is in a ditch, standing on soft ground,sand or shingle, or stuck in water or snow, any recovery to a place of safety we arrange for you will be at your cost.

• Any cost covered under your vehicle’s warranty is notcovered under this policy.

• The costs of any replacement part, tyres, body glass, fuel, lubricants or other fluids, keys or other materials are not covered.

• Any costs for a locksmith, body glass, tyre or otherspecialist are not covered. If we consider that their servicesare needed, we will seek to arrange this on your behalf, but will not pay for the cost of the call-out nor any repair.

• Routine maintenance and non-emergency repairs are not covered.

• Recovery of your vehicle if we calculate it to be beyondcommercial economic repair is not covered. If we adviseyou that your vehicle is beyond repair, we will give you up to eight weeks after the original incident to agree suitablealternative arrangements with us for the recovery ordisposal of your vehicle. If we have no agreement aftereight weeks, we will consider you have authorised us todispose of your vehicle.

• Recovery where your vehicle only needs minor orinexpensive repairs or the local garage can completerepairs before your planned return home is not covered.

Emergency car hire and alternative travel arrangementsWherever possible, we will arrange and pay alternative travelcosts within the above overall limit, or we will ask you to payand make a claim for these costs on your return home.Separate transportation costs for personaleffects/goods/vehicles/boats or other waterborne craftcarried in or on your vehicle/trailer are not covered.

Emergency accommodationWe will not pay for meals, drinks, telephone calls andnewspapers or any other costs incurred by you or your party,nor costs which you would have paid, had no problem withyour vehicle occurred.

Vehicle recovery to the UKWhen vehicle recovery is arranged, delivery of the vehiclemay take 8-14 working days from Western Europeancountries. At busy periods or from farther destinations,recovery may take longer. The contents of your vehicle

always remain your responsibility and any items left with thevehicle for recovery are left at your own risk. You must leavekeys, including those for trailers, caravans or roof boxes, in asafe place with your vehicle, as Customs may need to unlockand inspect the vehicle(s).

Spare partsSpare parts will be sourced and dispatched directly to therepairing retailer in order to assist with the speedy repair ofyour vehicle. If this is for a non-guarantee repair or aguarantee repair at a non-Network Q garage, then the cost ofparts, Customs duty and labour must be settled by you,following the completion of the repair.

Territorial limitsRepublic of Ireland, all islands of the Mediterranean(excluding northern Cyprus) and the following countries ofmainland Europe: Andorra, Austria, Belgium, BosniaHerzegovina, Bulgaria, Croatia, Czech Republic, Denmark,Finland, France, Germany, Gibraltar, Greece, Hungary, Italy,Liechtenstein, Luxembourg, Monaco, Netherlands, Norway,Poland, Portugal, Romania, San Marino, Slovakia, Slovenia,Spain, Sweden and Switzerland.

Maximum period of coverThe period of cover is subject to a maximum of 90consecutive days for any one trip. Network Q AssistanceEuropean Cover is available for vehicle emergencies only andwe strongly recommend that you take out personal travelinsurance to ensure that you have all the protection you need.This can be purchased by contacting the Network QAssistance information line on 0845 756 5565.

CancellationYou have the right to cancel your Network Q AssistanceEuropean Cover within 14 days from receipt of thedocumentation. As you have received your cover free, you will not be entitled to any refund.

ComplaintsIf you wish to make a complaint, regarding Network QAssistance, please phone us on 0845 607 6727. Text phoneusers can ring: 0845 850 1207. Or write to, Member Care, AA,Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY.Fax 0161 488 7300 or e-mail: Member.Relations@theAA.com. If you wish to make a complaint in relation to Relay Plus orEuropean Assistance, you can contact the Managing Director ofAutomobile Association Underwriting Services Limited usingthe address given above. If, in regard to Relay Plus andEuropean Assistance complaints only, you are still not satisfied,you can contact the Financial Ombudsman at Insurance DivisionFinancial Ombudsman Service, South Quay Plaza, 183 MarshWall, London E14 9SR. Telephone: 0845 080 1800 or email:enquiries@financialombudsman.org.uk.

CompensationRelay Plus and European Assistance are covered by theFinancial Services Compensation Scheme (FSCS). You may beentitled to compensation from the scheme if we cannot meetour obligations. For claims against insurance firms, the first£2,000 of an insurance claim or policy is covered in full, plus90% of the balance. This depends on the type of business andthe circumstances of the claim. Further information about thecompensation scheme arrangements is available from theFSCS at www.fscs.gov.uk or telephone: 0207 892 7300.

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European assistancecontact numbersIn an emergency please refer to the numbers listed below to obtain assistance in continental Europe:

00 800 33 22 88 77

or alternatively from within France:

00 338 25 87 89 83

or from any other location:

00 334 72 17 12 05

How to claimAll claims for reimbursement within the UK or Western Europe must be accompanied by proof ofpurchase, receipts and/or a police report. Please ensure that you retain all relevant documentation.If you need to make a claim, please follow the procedures below:

• To claim for reimbursement of expenditure within the UK under Onward Mobility cover, send fulldetails of your claim with all relevant documentation to: The AA, Relay Plus Claims, AgencyAccounts, Fanum House, Basing View, Basingstoke, Hampshire RG21 2EA.

• To claim for reimbursement of expenditure within Europe, call ARC Claims Departmenton 01256 493 580.

Your travel checklistRemember that different countries have different motoring requirements for drivers.

For example, in France and Germany, you must carry a warning triangle, while itis only recommended in Scandinavia.

Please check these details before youleave home to help make sure you do notbreak any rules or regulations.

If you have any other queries about anyaspect of your trip, do not hesitate to call0845 756 5565. We’ll be happy to help.

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Every Network Q vehicle that requires an MOT test within the

period of Network Q Guarantee Plus will benefit from our

MOT Test Guarantee.* This ensures that should your vehicle

fail its MOT, it will be covered for almost all faults that may be

identified as part of the MOT inspection.

Providing that there is a period of at least three months between the purchase date of the cover and theMOT we will cover up to a maximum amount/liability of £750 (inc VAT), as explained below. Please notethat there is an excess of £10 (inc VAT) in the event of a claim.

Network Q MOT Test Guarantee.

Features and benefits

The Network Q MOT Test Guarantee covers thoseitems listed below for repair or replacement,providing that they are cited on the Notification ofRefusal to Issue an MOT Certificate (VT30):

Lighting and signalling equipmentLamps, reflectors, indicators and bulbs arecovered for failure due to discolouration, misalignment and corrosion. The horn is covered for insecurity and electrical failure.

Steering and suspensionAll steering and suspension components arecovered for insecurity and leakage.

Braking systemAll items are covered, with the exception ofcorroded brake pipes, brake facings/linings, which are routine service items. If the failure

of the brake facing/lining is as a result ofconsequential damage caused by a coveredcomponent (excluding the above) and providingthe efficiency of the braking system is below MOT standard then they will be covered.

Seat beltsMountings, belts, retractors, buckles and pre-tensioning devices are covered for failure due to wear and insecurity.

GeneralFuel system Covered for leaks and insecurity.Driver’s view All parts covered except

windscreen, wiper arms and blades.

Mirrors Covered for insecurity anddiscolouration.

Number plates Covered for insecurity anddiscolouration.

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How to claim1. When the MOT is due, book your vehicle into your supplying Network Q retailer.

2. If your vehicle fails its MOT test, your Network Q retailer will issue a VT30 form.*

3. Hand over the VT30 form, together with this policy book.

4. Repairs will be completed and the vehicle granted an MOT pass certificate.

5. You need only pay for the cost of the initial MOT test and the cost of the re-test.

In addition to the nominal £10 excess, any other work that you authorise to be carried out that is notcovered by this guarantee must be paid for by you, as must any excess over the maximum amount/liability of £750 (inc VAT).

*In Northern Ireland your Network Q retailer will carry out an MOT pre-test inspection, and will submit your vehicle for the MOT test onyour behalf.

Terms and conditions These are in addition to those listed on pages 10 to 13:

• There must be a minimum of three months at time of purchasebefore your vehicle’s MOT test is due.

• The MOT test should be carried out within the Network Q Guarantee Plus period of cover.

• The Network Q MOT Test Guarantee is not available on vehiclesthat are over 5 years and 60,000 miles at the time of purchase of the vehicle.

IMPORTANTPlease note that the Network Q MOT Test Guarantee does notcover the following: accidental, malicious or impact damage;neglect or wear and tear reported during the vehicle’s previousservice; tuning or adjustments to the fuel system; tyres; wheels;exhaust systems; catalytic converters; glass and bodywork/chassis; any modifications that have been made to the vehicle thatare not part of the manufacturer’s original specification; illegalitems; advisory items; routine service items, such as oil filters,lubricants, fluids, spark plugs and points; the cost of the MOT orre-test; Northern Ireland MOT pre-test inspection; car hire; anyother component not listed above.

*Please note that in Northern Ireland, vehicles that require anMOT test within 24 months from date of vehicle purchase willqualify for a Network Q MOT Test Guarantee.

Network Q Assist

Contents Network Q Assist 23 Network Q Roadside Assistance features and benefits 24 to 25 Network Q Full Assistance features and benefits 26 to 29 Network Q MOT Test Insurance 30 to 33

with optional MOT Test Insurance

Q Assist

Network Q Full Assistance features and benefits 26 to 29 Network Q MOT Test Insurance 30 to 33

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Network Q Assist offers you three levels of cover:

1. Roadside Assistance.

2. Full Assistance.

3. Full Assistance & MOT Test Insurance.

Network Q Assistance is available 24 hours a day, 365 days a year.

This section provides a summary of what the service covers

and how to use it when you are travelling throughout the UK

and Europe.

Network Q Assist.

Understanding Network Q AssistWhilst Network Q Assist aims to provide you with peace of mind motoring, it only covers manufacture based ormechanical faults which cause the breakdown of yourvehicle. It does not cover certain self-induced incidents,such as the use of incorrect fuel, lost keys or instanceswhere keys have been locked inside the vehicle. It alsodoes not cover stolen keys. We will arrange assistance ifrequested, but the responsibility of paying for assistanceremains with you or the nominated driver. If you call forassistance in these instances, you will be responsible forpaying a charge at the time of service request.

Please read this summary in conjunction with full terms and conditions that are available from Network Q.

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Automatic enrolment

Your Network Q vehicle is covered from the moment you drive it away from the showroom and the policyruns for as long as your Network Q Guarantee is valid. Network Q has joined forces with The AutomobileAssociation to bring you Network Q Assistance – a comprehensive roadside assistance package, available24 hours a day, 365 days a year. If you are already an AA personal member and you are unsure about howNetwork Q Assistance affects your existing AA membership, call the AA on 0845 756 5565 to discuss yourmembership needs. If any of your AA details change (e.g. your home address), please call 0845 756 5565 to register the change.

Any driver is covered

Network Q Assistance covers your Network Q vehicle, whoever is driving – you, your partner, friends orcolleagues – so long as they have your permission and are insured to drive your vehicle.

Network Q Roadside Assistancefeatures and benefits.

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Keeping you mobile

If you’re in an emergency situation and you need help, call Network Q Assistance on 0800 55 33 88.Stay with your vehicle until help arrives. For security reasons, a vehicle cannot be assisted unless the driver is in attendance.

Roadside assistance

If your vehicle breaks down at the roadside and is immobilised, we will send out an AA patrol orappointed agent to get you back on the road. In the exceptional circumstances where an ‘on-the-spot’repair proves impossible and your vehicle cannot be repaired locally within a reasonable time, you canutilise the recovery service detailed below.

Information services

Network Q Assistance also gives you access to the AA’s unrivaled information services, which includesroute planning.

Information hotline

If you need help or advice on any motoring matter, including all of the information services above, call the AA on 0870 55 00 600.

If you need assistance on the roadside or on the motorway anywherein the UK, just call

0800 55 33 88Remember, Network Q Assistanceis provided by the AA

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If you have chosen to take out Network Q Full Assistance then the followingfeatures are available to you in addition to those on the previous page

Home StartIf your vehicle breaks down at home, Home Start will bring help to your doorstep. If your vehicle can’t berepaired, the AA will transport your vehicle to the nearest authorised Network Q retailer or anotherdestination of your choice, whichever is the nearer. Please note that recovery and onward mobility are notavailable for Home Start breakdowns – that is, when your vehicle is at, or within a 1/4 of a mile of, your home.

RecoveryIf a prompt local repair is not possible, the AA will arrange onward passage for you, up to sevenpassengers and your vehicle to any single mainland UK destination. This also includes the Isle of Manand the Channel Islands, but any ferry costs must be borne by you. If you are towing a trailer or caravanat the time, this can also be recovered (subject to certain weight and size restrictions). Where possible,remain with the vehicle until help arrives.

Relay PlusIf your car is immobilised, Network Q Assistance provides additional benefits immediately following theprovision of recovery, giving you a choice of ways to continue your journey. Simply choose which of thefollowing options is most convenient for you, while we take your vehicle to an authorised Network Q retailer:

• A temporary loan vehicle may be provided for up to two days, usually through a vehicle hire company.Subject to availability, the temporary loan vehicle will be up to a Vectra 2.0 or equivalent.

• If you prefer not to drive, onward mobility will cover public transport costs for you and up to sevenpassengers. You can claim onward travel costs to a limit of £100 per person up to a maximum of £300 in total.

• The AA will arrange and pay for overnight accommodation, including breakfast (additional costs, such asother meals, drinks, telephone calls and newspapers, must be settled by you). Hotel accommodation isto be provided to a limit of £100 per person up to a maximum of £300 in total.

Please note that, in order to qualify for a temporary loan vehicle, you will be asked to produce a full valid UK driving licence andbe required to comply with the terms and conditions of the company hiring out the vehicle. This may require some flexibility onyour part: for example, you will be asked to pay a fuel deposit and comply with minimum and maximum age requirements.

The return of the temporary loan vehicle and the notification to the hire company is the responsibility of the driver. The driver willalso be liable for any costs incurred if the correct procedures for returning a vehicle are not followed, such as refuelling costs.

Relay Plus is underwritten by Automobile Association Underwriting Services Limited.

Network Q Full Assistancefeatures and benefits.

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Additional benefits when driving through Europe

Automatic enrolmentEvery vehicle is automatically covered by Network Q Assistance European Cover, which is provided byARC Transistance and underwritten by Automobile Association Underwriting Services Ltd. It’s valid for thesame period as your Network Q Guarantee Plus and you do not need to register for cover before youtravel. This is not a statement of the full terms and conditions of your policy. This can be obtained fromRetailer Guarantee Ltd. on 0870 752 7010, and should be read in conjunction with this summary.

Roadside Assistance and emergency repairThe AA will arrange emergency help and cover costs within the following limits for roadside assistance,towage and garage repairs up to £150 overall maximum. This includes up to £100 for garage labourwithin this total amount.

Emergency car hire and alternative travel arrangementsIf the repairer estimates that the repairs to the vehicle will take more than eight hours, the AA will coverreasonable and necessary costs for alternative travel, up to an overall limit of £750 per party, per trip.

Emergency accommodationIf the repairer estimates that repairs to the vehicle will take more than eight hours, the AA will coverreasonable and necessary costs for additional emergency accommodation.

Vehicle recovery to the UKIf you prefer, your vehicle will be recovered to your home retailer if your vehicle is out of action for eighthours or more, or if repairs cannot be completed in time for the driver’s planned return home.

Vehicle storageNetwork Q Assistance can arrange for your vehicle to be stored pending collection or repair up to amaximum limit of £175.

Vehicle collectionIf you need to return and collect the repaired vehicle, we will provide travel and accommodationexpenses from the UK for one person’s direct costs, up to a maximum total of £500.

Message serviceWe can also get a message to a relative or a colleague to let them know what is happening. An ‘UrgentMessage’ service is available 24 hours per day, 365 days a year and will be provided by the incidentco-ordinator.

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Significant exclusions or limitations toNetwork Q European AssistanceRoadside assistance and emergency repair

• We will only seek to arrange a guarantee of costs within thelimits we cover and you will have to pay the repairinggarage for extra costs or the costs of parts.

• We will ask you to pay for any spare parts at the time theyare ordered for you.

• If we cannot arrange for a garage to accept our guarantee ofcosts, we will ask you to pay for any repairs undertaken atthe time and make a claim for the insured costs when youreturn home.

• If your vehicle has left the highway and you ask forassistance when it is in a ditch, standing on soft ground,sand or shingle, or stuck in water or snow, any recovery to a place of safety we arrange for you will be at your cost.

• Any cost covered under your vehicle’s warranty is notcovered under this policy.

• The costs of any replacement part, tyres, body glass, fuel, lubricants or other fluids, keys or other materials are not covered.

• Any costs for a locksmith, body glass, tyre or otherspecialist are not covered. If we consider that their servicesare needed, we will seek to arrange this on your behalf, butwill not pay for the cost of the call-out nor any repair.

• Routine maintenance and non-emergency repairs are not covered.

• Recovery of your vehicle if we calculate it to be beyondcommercial economic repair is not covered. If we adviseyou that your vehicle is beyond repair, we will give you up to eight weeks after the original incident to agree suitablealternative arrangements with us for the recovery ordisposal of your vehicle. If we have no agreement aftereight weeks, we will consider you have authorised us todispose of your vehicle.

• Recovery where your vehicle only needs minor orinexpensive repairs or the local garage can completerepairs before your planned return home is not covered.

Emergency car hire and alternative travel arrangementsWherever possible, we will arrange and pay alternative travelcosts within the above overall limit, or we will ask you to payand make a claim for these costs on your return home.Separate transportation costs for personaleffects/goods/vehicles/boats or other waterborne craftcarried in or on your vehicle/trailer are not covered.

Emergency accommodationWe will not pay for meals, drinks, telephone calls andnewspapers or any other costs incurred by you or your party,nor costs which you would have paid, had no problem withyour vehicle occurred.

Vehicle recovery to the UKWhen vehicle recovery is arranged, delivery of the vehiclemay take 8-14 working days from Western Europeancountries. At busy periods or from farther destinations,recovery may take longer. The contents of your vehicle

always remain your responsibility and any items left with thevehicle for recovery are left at your own risk. You must leavekeys, including those for trailers, caravans or roof boxes, in asafe place with your vehicle, as Customs may need to unlockand inspect the vehicle(s).

Spare partsSpare parts will be sourced and dispatched directly to therepairing retailer in order to assist with the speedy repairof your vehicle. If this is for a non-guarantee repair or aguarantee repair at a non-Network Q garage, then the costof parts, Customs duty and labour must be settled by you,following the completion of the repair.

Territorial limitsRepublic of Ireland, all islands of the Mediterranean(excluding northern Cyprus) and the following countries of mainland Europe: Andorra, Austria, Belgium, BosniaHerzegovina, Bulgaria, Croatia, Czech Republic, Denmark,Finland, France, Germany, Gibraltar, Greece, Hungary, Italy,Liechtenstein, Luxembourg, Monaco, Netherlands, Norway,Poland, Portugal, Romania, San Marino, Slovakia, Slovenia,Spain, Sweden and Switzerland.

Maximum period of coverThe period of cover is subject to a maximum of 90consecutive days for any one trip. Network Q AssistanceEuropean Cover is available for vehicle emergencies only andwe strongly recommend that you take out personal travelinsurance to ensure that you have all the protection you need.This can be purchased by contacting the Network QAssistance information line on 0845 756 5565.

CancellationYou have the right to cancel your Network Q AssistanceEuropean Cover within 14 days from receipt of thedocumentation. As you have received your cover free, you will not be entitled to any refund.

ComplaintsIf you wish to make a complaint, regarding Network QAssistance, please phone us on 0845 607 6727. Text phoneusers can ring: 0845 850 1207. Or write to, Member Care, AA,Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY.Fax 0161 488 7300 or e-mail: Member.Relations@theAA.com. If you wish to make a complaint in relation to Relay Plus orEuropean Assistance, you can contact the Managing Director ofAutomobile Association Underwriting Services Limited usingthe address given above. If, in regard to Relay Plus andEuropean Assistance complaints only, you are still not satisfied,you can contact the Financial Ombudsman at Insurance DivisionFinancial Ombudsman Service, South Quay Plaza, 183 MarshWall, London E14 9SR. Telephone: 0845 080 1800 or email:enquiries@financialombudsman.org.uk.

CompensationRelay Plus and European Assistance are covered by theFinancial Services Compensation Scheme (FSCS). You may beentitled to compensation from the scheme if we cannot meetour obligations. For claims against insurance firms, the first£2,000 of an insurance claim or policy is covered in full, plus90% of the balance. This depends on the type of business andthe circumstances of the claim. Further information about thecompensation scheme arrangements is available from theFSCS at www.fscs.gov.uk or telephone: 0207 892 7300.

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European assistancecontact numbersIn an emergency please refer to the numbers listed below to obtain assistance in continental Europe:

00 800 33 22 88 77

or alternatively from within France:

00 338 25 87 89 83

or from any other location:

00 334 72 17 12 05

How to claimAll claims for reimbursement within the UK or Western Europe must be accompanied by proof ofpurchase, receipts and/or a police report. Please ensure that you retain all relevant documentation.If you need to make a claim, please follow the procedures below:

• To claim for reimbursement of expenditure within the UK under Onward Mobility cover, send full details of your claim with all relevant documentation to: The AA, Relay Plus Claims,Agency Accounts, Fanum House, Basing View, Basingstoke, Hampshire RG21 2EA.

• To claim for reimbursement of expenditure within Europe, call ARC Claims Departmenton 01256 493 580.

Your travel checklistRemember that different countries have different motoring requirements for drivers.

For example, in France and Germany, you must carry a warning triangle, while itis only recommended in Scandinavia.

Please check these details before youleave home to help make sure you do notbreak any rules or regulations.

If you have any other queries about anyaspect of your trip, do not hesitate to call0845 756 5565. We’ll be happy to help.

MOT Test Insurance CertificateThis insurance is only valid when accompanied by a policy confirmation letterthat provides details of your vehicle and when the cover will begin and expire.

This is an agreement between the Purchaser named in the confirmation

letter and the Motors Insurance Company Limited and is administered by

Car Care Plan Limited on behalf of Retailer Guarantee Limited. This certifies

that, subject to the policy terms and conditions and payment

of the appropriate premium, the Insurer will pay the cost of the repair and

of additional benefits incurred by you as a result of the failure of any insured

components occurring during the period and mileage shown on the

policy confirmation letter.

I have signed this policy on behalf of the Insurer.

Gary Whitelam

For Motors Insurance Company Limited. Registered in England No. 2678367

IMPORTANTYour mechanical breakdown insurance policy (MOT Test Insurance) isunderwritten by Motors Insurance Company Limted (MICL), which isregulated as an insurance company by the Financial Services Authority. CarCare Plan Limited is regulated as an insurance intermediary by the FinancialServices Authority.

Your Network Q MOT Test Insurance – Certificate of InsuranceYour Network Q MOT Test Insurance is issued by an Insurer, rather than your original supplying retailer. Inthis case, the Insurer is the Motors Insurance Company Ltd., which has issued this certificate.

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Network Q MOT Test Insurance covers almost all faults that

may be identified as part of the MOT inspection, so in the

event of your car failing its first MOT, you’ll be covered. We

will reimburse repair costs up to a maximum of £750 inc VAT.

Network Q MOT TestInsurance.

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If you need any further information please call Retailer Guarantee Limited on 0870 752 7010 or contact your Network Qretailer. Retailer Guarantee Limited reserve the right to examine any vehicle and subject the parts to be repaired to anindependent expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in theevent of any dispute arising as to the extent of the liability of the Insurer, the decision of the independent assessor shall befinal and binding on both parties.

What is covered?

Network Q MOT Test Insurance covers almost allfaults that may be identified as part of the MOT Inspection. The list below itemises thespecific parts whose repair or replacement cost iscovered by the policy.

Network Q MOT Test Insurance covers thoseitems listed for repair or replacement, providingthat they are cited on the Notification of Refusal toIssue an MOT Certificate (VT30).

List of items covered

Lighting and signalling equipmentLamps, reflectors, indicators and bulbs arecovered for failure due to breakages, discoloration,misalignment, water ingress and corrosion.

Steering and suspensionManual and power steering units, suspensiondrag links, track rods/ends, shock absorbers,steering, road springs, wishbones, swivel joints,mountings, sub frames and wheel bearingsare covered for failure due to wear, seizure,leakage and insecurity.

Braking systemBrake master cylinder, wheel cylinder, calipers,discs/drums, load compensator, ABSmodulator/sensors/computers and brake pipes,hoses and cables are covered for failuredue to wear, leakage, seizure, splits/cracks,corrosion and adjustment.

Seat beltsMountings, belts, retractors, buckles and pre-tensioning devices are covered for failure due to wear, non-function and insecurity.

Fuel systemThrottle bodies, fuel injection system, fuel ECUand fuel pipes are covered for failure to meetMOT exhaust gas emission standards.

GeneralWindscreen wipers and washer motors are bothcovered for failure.

Where liability for the cost of repairs is admitted, thepolicy holder will be reimbursed for repair costs, upto a maximum cost of £750 (including VAT).

Please note that this policy does not cover thefollowing: accidental or malicious damage, neglectand wear and tear reported during the vehicle’sprevious service, actual tuning or adjustments tothe fuel system and tyres, wheels, exhaustsystems, catalytic converters, glass and bodywork.

Terms and conditions These are in addition to those listed on pages 10 to 13:

• There must be a minimum of three months at time of purchasebefore your vehicle’s MOT test is due.

• The MOT test should be carried out within the Network Q Guarantee Plus period of cover.

• The Network Q MOT Test Guarantee is not available on vehiclesthat are over 5 years and 60,000 miles at the time of purchase of the vehicle.

IMPORTANTPlease note that the Network Q MOT Test Guarantee does notcover the following: accidental, malicious or impact damage;neglect or wear and tear reported during the vehicle’s previousservice; tuning or adjustments to the fuel system; tyres; wheels;exhaust systems; catalytic converters; glass and bodywork/chassis; any modifications that have been made to the vehicle thatare not part of the manufacturer’s original specification; illegalitems; advisory items; routine service items, such as oil filters,lubricants, fluids, spark plugs and points; the cost of the MOT orre-test; Northern Ireland MOT pre-test inspection; car hire; anyother component not listed above.

*Please note that in Northern Ireland, vehicles that require an MOTtest within 24 months from date of vehicle purchase will qualify fora Network Q MOT Test Guarantee.

How to claim1. When your first MOT is due, book your vehicle into your local Network Q retailer.

2. If your vehicle fails its MOT test, your retailer will issue a VT30 form*.

3. Inform your retailer that you are covered by Network Q MOT Insurance and hand over the VT30form, together with this policy book and your Registration Document.

4. Repair work will be carried out once authorisation is given by Retailer Guarantee Limited ClaimsDepartment. All it takes is a quick call in a matter of minutes.

5. Repairs are completed and the vehicle is granted an MOT pass certificate.

6. You only need pay for the cost of the initial MOT test and the cost of the re-test.

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Any other work which you authorise to be carried out and which is not covered by this policymust be paid for by you as must any excess over the maximum liability of £750 including VAT.

*In Northern Ireland your Network Q retailer will carry out an MOT pre-test inspection, and will submit your vehicle for theMOT test on your behalf.

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Guarantee service schedules.

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1st Service – It is very important to enter the exact mileage/date on which your 1st service isdue. Please refer to your vehicle owner’s handbook for service schedule recommendations orconsult your Network Q supplying retailer for the exact delivery date and mileage of yourvehicle. Use this to establish the correct service due date and mileage.

Date Mileage

Date of Service

Recorded Mileage

Retailer Stamp

2nd Service – This service is due on the date or mileage shown below, whicheveris reached first.

Date Mileage

Date of Service

Recorded Mileage

Retailer Stamp

2035

3rd Service – This service is due on the date or mileage shown below, whicheveris reached first.

Date Mileage

Date of Service

Recorded Mileage

Retailer Stamp

6th Service – This service is due on the date or mileage shown below, whicheveris reached first.

Date Mileage

Date of Service

Recorded Mileage

Retailer Stamp

4th Service – This service is due on the date or mileage shown below, whicheveris reached first.

Date Mileage

Date of Service

Recorded Mileage

Retailer Stamp

5th Service – This service is due on the date or mileage shown below, whicheveris reached first.

Date Mileage

Date of Service

Recorded Mileage

Retailer Stamp

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Request for transfer ofNetwork Q Guarantee Plus /Network Q Assist – private sales only.

Part A (To be completed by current owner) I certify that the vehicle was sold and purchased privately on and I wish to transferthe benefit of this cover to the New Owner.

New Owner details

Title Initials Surname

Address

Postcode

Email

Vehicle details

Registration No. Mileage on Date of Transfer

Tel. No. of New Owner

To the best of my knowledge and belief the vehicle has been serviced to date in accordance with theManufacturer’s service recommendations.

Signature of Current Owner Date

Part B (To be completed by the New Owner)

1. I have read and fully understood the contents of the policy book and agree to be bound by the terms,conditions and restrictions of the cover.

2. I certify that, to the best of my knowledge and belief, the details given in Part A are correct.

3. I understand that the cover will not be transferred to me until such time as I am notified by Retailer Guarantee Ltd. that they have accepted this request for transfer. Upon transfer I will take the place of the former owner as the Cover Holder under the cover.

4. I enclose my cheque for £25 payable to Retailer Guarantee Ltd.

5. Then send complete booklet and cheque to Retailer Guarantee Ltd., PO Box 744, Thornbury, West Yorkshire BD3 7WJ.

Signature of New Owner Date Vauxhall Motors Limited will store this information about you now and in the future for marketing purposes including telemarketing, market research andtracking of sales data. Vauxhall Motors Limited may also disclose this information within it’s international group of companies (GM Group) and its retailersand other organisations acting on Vauxhall’s behalf for the above purposes. If you prefer this not to happen please tick here q and return this form to us.Vauxhall Motors Limited may wish to contact you in the future by email. Please tick here if you do not want to receive information in this way q.

Notes

Every effort has been made to ensure that the contents of this publication were accurate and up-to-date at the time of going to press (January 2007).However, Retailer Guarantee Ltd. reserves the right to make modifications at any time. Modifications will be notified to Network Q retailers at the earliestopportunity; please consult your local retailer for the latest information.

Network Q AssistanceFree emergency breakdown number

0800 55 33 88To help the AA get to you quickly, remember to let them know:

• The exact location of your vehicle.

• Model, registration number and colour.

• Contact telephone number.

If you are calling from the roadside

• Dial the emergency number 0800 55 33 88*.

• If you believe you are in a vulnerable or dangerous situation, please make this clear at the time ofyour call.

• When you’ve made your call, return to your vehicle and wait in a place of safety.

If you are calling from a motorway

• Walk in the direction indicated by the marker posts to the nearest SOS telephone.

• Ask the Police to contact Network Q Assistance on the emergency number above, which isoperated by the AA.

• When you’ve made your call, return to your vehicle and wait in a place of safety.

If you are calling from home

• Contact Network Q Assistance on the emergency number above.

If the problem resolves itself

• If you get going before assistance arrives, please advise the Network Q Assistance Centre on thenumber above.

*Fees may be charged on calls from some phones (e.g. mobile phones).