NetIQ AppManager & NetIQ Operations Center. NCU Ltd
Transcript of NetIQ AppManager & NetIQ Operations Center. NCU Ltd
NetIQ AppManager& NetIQ Operations Center
Volodymyr Bondarchuk
Senior System Engineer:
ITOM | BSM | APM | ITPA
Lifecycle of a Service
SecurityProvisioningAccess
MigrationPortability
PlanningCreationTestingDeployment
MonitoringDetectionResolution
Back upRecoveryChanges
Retirement
IT consulting company 3
SecurityProvisioningAccess
NetIQ Solutions for the Data Center:Where do our solutions mainly play in the service lifecycle?
PlanningCreationTestingDeployment
MonitoringDetectionResolution
Back upRecovery
MigrationPortability
Changes
Retirement
IT Operations
Management
Disaster
Recovery
Workload
Migration
Unified Communications/VoIP
Management
IT consulting company 5
IT Operations Management Solution
• Operations Center
Understand how IT events impact your business
Troubleshoot and resolve IT problems faster
Free IT staff from routine, mundane tasks
Consolidate IT tools into a master view
Tackle IT problems before they impact service
Build and maintain public, hybrid or private clouds
• Aegis• AppManager• Operations Center
• Aegis• AppManager
• Operations Center • AppManager • Cloud Manager
It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages, poor application performance, user complaints, or system failures. You need to:
IT consulting company 7
IT Operations Management Solution:Troubleshoot and resolve IT problems faster
NetIQ AppManager
You need comprehensive, robust application performance and systems monitoring to deliver critical IT services that drive your business.NetIQ helps you to quickly monitor a wide range of technologies including: off–the–shelf applications databases operating systems virtualization technologies infrastructure
Deliver reliable IT services through monitoring
Like many IT operations teams, you need to know what’s happening in your IT environment. You need a monitoring platform that can deliver all the metrics you need to troubleshoot and resolve IT problems faster. We help you:
IT consulting company 8
IT Operations Management Solution:Free IT staff from routine, mundane tasks
NetIQ AppManager
As your environment changes, monitoring is often an afterthought. Manual updates are implemented slowly, leaving you exposed to problems that go undetected. NetIQ provides automatic discovery and monitoring deployment. This helps you: Reduce risk Close monitoring gaps Save time by removing manual updating Stay current with changes to your IT environment
Reduce monitoring gaps
Business demands can change quickly. But the work of maintaining legacy applications and systems limits your ability to adapt to change. You need to reduce your IT workload so you can work on new initiatives. We help you:
IT consulting company 9
IT Operations Management Solution:Tackle IT problems before they impact service
NetIQ AppManager
Collecting data manually is time–consuming, tedious and error-prone. NetIQ automates the collection of metrics from almost any technology and stores those metrics for years. This gives you reliable, consistent baseline data for accurate forecasting and analysis.
Provide data collection and warehousing
Are your IT goals being derailed by frequent performance issues? You need to proactively report on recurring incidents and analyze IT trends to put yourself ahead of problems, instead of behind them. We help you:
You have lots of data, but what does it all mean? It takes far too long to manually turn all that information into something understandable. NetIQ provides automated ways to analyze and transform your data into meaningful reports, regularly delivering them to stakeholders
Automate data processing, report generation and report distribution
IT consulting company 10
Unified Communications/VoIP Management Solution
• Vivinet Assessor
Deploy or expand VoIP
Improve VoIP quality of service
Maintain VoIP capacity
Manage mixed UC
• AppManager• Vivinet Diagnostics
• AppManager• Vivinet Assessor
• AppManager• Operations Center
Migrating from TDM to VoIP doesn't always meet your quality of service standards. Don't let poor call quality disrupt your business. Unified communications management requires constant vigilance. You need to:
IT consulting company 11
UC/VoIP Management Solution:Improve VoIP quality of service
NetIQ AppManager
It is fairly common to have a multi-vendor unified communications (UC) environment. They can be very complex and hard to troubleshoot. NetIQ helps you monitor the applications and systems of all of the critical VoIP components in your network.
Monitor the health and availability of UC infrastructure components
Are you satisfied with the quality of your voice over IP (VoIP) solution? Is it affecting revenue and causing user complaints? You need a way to reduce troubleshooting time and resolve problems quickly. We help you:
You need to be the first to know when the quality of calls slips below your standards. NetIQ can help with call sampling to determine if your VoIP voice quality isn't high enough. We also provide call-quality monitoring as every call is made.
Monitor the voice quality of every phone call
IT consulting company 12
UC/VoIP Management Solution:Maintain VoIP capacity
NetIQ AppManager
Collecting data manually is time–consuming, tedious and error-prone. NetIQ automates the collection of VoIP metrics from almost any technology and stores those metrics for years. This gives you reliable, consistent baseline data for accurate forecasting and analysis.
Collect and store voice-traffic data consistently
As you add more staff and phones, voice traffic naturally increases. This can cause quality to decline for VoIP and other applications. You need to analyze trends to maintain VoIP capacity and prevent problems. We help you:
You want to do call-data analysis and unified communications (UC) performance analysis, but manually turning all that information into something understandable takes far too long. NetIQ provides automated ways to analyze your UC and call data and create meaningful reports.
Automate data processing and reporting
IT consulting company 13
UC/VoIP Management Solution:Manage mixed UC (unified communications)
NetIQ AppManager
When you have more than one vendor in your UC environment, you quickly learn how complex that is to monitor and troubleshoot. NetIQ can help. We provide application and systems monitoring of your critical UC components.
Monitor multi-vendor UC environments
Delivering unified communications (UC) usually requires multiple vendors. Managing it all can be complex and costly. You can simplify administration and reduce costs by managing UC delivery as a service. We help you:
You rely on more than just the UC components to deliver your communication services. You also use many infrastructure components which are outside the reach of most UC monitoring tools. Get a complete picture by monitoring across both your UC and IT infrastructure.
Integrate UC application, server and network monitoring
IT consulting company 14
Challenges What's Needed
1. Diversity, complexity and emerging technologies increase the time to deploy and operate systems management tools.
Intelligent Systems Monitoring
Challenges What's Needed
1. Incomplete understanding of the end user experience can result in wasted effort or poor prioritization during event response.
End-User Perspective Visibility
2. Diversity, complexity and emerging technologies make deploying and maintaining accurate monitoring difficult.
Simplified Systems and Application Monitoring
Primary Goal:
Ensure the performance and availability of IT systems and applications in alignment with business requirements for end-user service experience
IT Infrastructure & Operations Executives
IT consulting company 16
IT Operations Monitoring Teams
Primary Goal:
Provide the right level of monitoring of systems and applications to help administrators maintain performance and availability
Challenges What's Needed
1. Diversity, complexity and emerging technologies, combined with fewer skilled resources, make deploying and maintaining accurate monitoring difficult.
Simplified Systems and Application Monitoring
Challenges What's Needed
IT consulting company 17
Application/System Administrators
Challenges What's Needed
2. Incomplete view of business services and end user experience prolongs root cause analysis and resolution.
End-to-End Service Visibility
1. Diversity, complexity and emerging technologies increase the time to deploy and operate systems management tools.
Unified Systems and Application Monitoring
Challenges What's Needed
1. Diversity, complexity and emerging technologies make deploying and maintaining accurate monitoring difficult.
Simplified Systems and Application Monitoring
2. Incomplete understanding of the end user experience can result in wasted effort or poor prioritization during event response.
End-User Perspective Visibility
3. Collecting and consolidating accurate data, generating reports and distributing them requires significant manual effort.
Enterprise Reporting and Analytics
Primary Goal:
Manage the long-term and day-to-day performance and availability of IT systems and applications
IT consulting company 18
Systems & Application Management NeedsWhat We Hear from Our Customers
“The applications are what matter most.” – IT Executives
• Applications are difficult to monitor appropriately, especially custom applications
• The end-user perspective is just as important as the internal
“Make it easy but flexible.” –AppManager administrators & mgmt
• We want built-in knowledge about the apps we are monitoring to simplify deployment, but…
• We want the flexibility to be able to adjust monitoring easily when needed.
“The environment changes daily. We need a systems management tool that keeps pace automatically.” – IT Subject Matter Experts (SMEs)
• Existing servers and devices are constantly being repurposed, and…
• We must ensure that new technologies such as VMware and IP Telephony are adequately monitored in accordance with corporate policy.
IT consulting company 19
NetIQ AppManagerSystems and Application Management Checklist
Value Propositions
Ensures mission-critical services are available and performing within expectations
Catches problems before it impacts end users
Can isolate problems to the failing component(s)
Dynamically report on service levels, trends & predictions
Competitive Advantages
Strong cross-platform support (Windows, UNIX, Linux)
The right balance of embedded knowledge and the ability to customize
Choice of agent-based and agentless monitoring
Monitoring from high-level end-user down to hardware components and all points in between
IT consulting company 21
NetIQ AppManagerKey Features
• Infrastructure monitoring/management
• Systems monitoring/management
• Application monitoring/management
• UC/VoIP monitoring/management
• Physical/Virtual machines and applications
• Agent-based and agentless
• Historical and trend analysis
• Automated report generation and distribution
• Adaptive thresholding (performance profiling)
• Out-of-band alerting
IT consulting company 22
What is AppManager?
• AppManger is a flexible systems and application monitoring and management tool perfect for today’s complex IT environment.
• AppManager helps with:• Monitoring all the hardware, infrastructure, systems and
applications used to deliver IT services to the business.
• Troubleshooting and resolving IT problems faster
• Reducing monitoring gaps
• Tackling IT problems before they impact service
IT consulting company 24
Selling AppManager
• Who?• IT Managers/Directors
• Windows, Linux, UNIX Environments• Active Directory, Exchange, SQL, UC/VoIP, Customized
Applications
• CxOs• Customer Experience of your Enterprise Services
• What pains?• User complaints about services• Need faster troubleshooting and resolution times• Complex environments difficult to monitor
• Multiple OSs, Virtualization, Highly Dynamic, UC/VoIP
IT consulting company 25
Information Overload
• Most IT environments have multiple monitoring tools
NetIQ
AppManager
OS-included
Tools
Device-provided
Tools
Application
Tools
Security
Events
Log
Management
Each tool generates information/alerts.
Do these alerts relate to each other? If so, then how?
Information Overload
• Multiple data/information sources• Different teams works from different data
CRM ERP SAP Logs Oracle
Inconsistent analysis, reporting, and conclusions
ANALYSIS PARALYSIS
BLAME GAME
Understanding Deficit
• Despite all the alerts and information available,often IT doesn’t know:
• What’s the end-user experiencing?
• How’s are IT events affecting my over-all service delivery?
• What’s the impact to the business’s bottom line?
• Are IT events related to other situations such as Denial of Service attack?
• Root-cause of IT events
IT Operations Management Solution
• Operations Center
Understand how IT events impact your business
Troubleshoot and resolve IT problems faster
Free IT staff from routine, mundane tasks
Consolidate IT tools into a master view
Tackle IT problems before they impact service
Build and maintain public, hybrid
or private clouds
• Aegis• AppManager• Operations Center
• Aegis• AppManager
• Operations Center • AppManager • Cloud Manager
It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages, poor application performance, user complaints, or system failures. You need to:
IT Operations Management Solution:Understand how IT events impact business
NetIQ Operations Center
Visualize IT services delivered to the business
Your business relies on IT services. But if you don’t understand which IT events will impact your business, you can waste time on less critical issues while the important ones linger. You need to manage IT services before problems can affect revenue. We help you:
Integrate and transform technical and business data
Show IT service performance to various stake holders
IT Operations Management Solution:Troubleshoot and resolve IT problems faster
NetIQ Operations Center
You have many different IT management tools and they are not going away. But you may not know which tool to listen to when IT problems arise. NetIQ can help you correlate events from the tools you already use. This integrated approach to IT services monitoring helps you isolate problems much faster.
Integrate multiple monitoring tools for meaningful events
Like many IT operations teams, you need to know what’s happening in your IT environment. You need a monitoring platform that can deliver all the metrics you need to troubleshoot and resolve IT problems faster. We help you:
IT Operations Management Solution:Consolidate IT tools into a master view
NetIQ Operations Center
Turn management data from multiple sources into meaningful knowledge
Monitoring is great, but you’re suffering from red alert overload. Which problems need immediate response, and which can wait? You need an integrated view of all your IT tools so your team can work efficiently. We help you:
Troubleshoot faster with high-level dashboards that drill-down
Discover when service level agreements (SLAs) are at risk
Unified Communications/VoIP Management Solution
• Vivinet Assessor
Deploy or expand VoIP
Improve VoIP quality of service
Maintain VoIP capacity
Manage mixed UC
• AppManager• Vivinet Diagnostics
• AppManager• Vivinet Assessor
• AppManager• Operations Center
Migrating from TDM to VoIP doesn't always meet your quality of service standards. Don't let poor call quality disrupt your business. Unified communications management requires constant vigilance. You need to:
UC/VoIP Management Solution:Manage mixed UC
NetIQ Operations Center
You need a holistic view if you want to know how your UC service is truly doing. Traditional manager-of-manager programs only integrate IT tools, which can leave big gaps in your understanding.
Provide UC service visibility
Are you satisfied with the quality of your voice over IP (VoIP) solution? Is it affecting revenue and causing user complaints? You need a way to reduce troubleshooting time and resolve problems quickly. We help you:
When your business managers don't have objective metrics to judge by, they can be very critical of IT service performance. We provide dashboards tailored to different stakeholders, to help them clearly understand the UC service levels you have achieved.
Show off your UC service performance to key stakeholders
Challenges What's Needed
1. Diversity, complexity and emerging technologies increase the time to deploy and operate systems management tools.
Intelligent Systems Monitoring
Challenges What's Needed
1. Can’t understand how IT events affect their business or their customers.
End-User Perspective Visibility
Business Impact Dashboards for Executives
2. IT projects and service delivery can’t be quantified into “ business value”
Business Value Dashboards
Primary Goal:
Ensure the performance of the business, understanding their customer’s experience of their business, and aligning IT to business goals.
IT and BusinessExecutives
IT consulting company 39
IT Operations Management Teams
Primary Goal:
Provide IT Services and meet SLAs
Challenges What's Needed
1. Monitoring doesn’t seem to be enough to ensure service delivery and meet service level agreements.
IT Service Monitoring
SLA Monitoring
Challenges What's Needed
IT consulting company 40
IT Operations Directors
Challenges What's Needed
2. Incomplete view of business services and end user experience prolongs root cause analysis and resolution.
End-to-End Service Visibility
1. Diversity, complexity and emerging technologies increase the time to deploy and operate systems management tools.
Unified Systems and Application Monitoring
Challenges What's Needed
1. Information overload from so many monitoring tools in my complex environment.
Integration/Visualization
2. Incomplete understanding of the end user experience or business impact results in wasted effort or poor prioritization during event response.
End-User Perspective Visibility
Business Impact Dashboard
3. Reporting IT achievement and SLA achievements to the business
Business Value Dashboards
SLA Monitoring/Reporting
Primary Goal:
Manage the long-term and day-to-day performance and availability of IT systems, applications, and services.
IT consulting company 41
NetIQ Operations CenterManagement Checklist
Value Propositions
Brings information from multiple IT and business tools together into one pane-of-glass
Allows visualization views customized to each enterprise and users within that enterprise
Provides with root cause analysis and service level management
Competitive Advantages
Out-of-the-box adapters to over 50 3rd-party products
Adapter toolkit to connect to and build interfaces to home-grown and custom applications
Part of the bigger “integration/visualization” solution
IT consulting company 43
© 2014 NetIQ Corporation. All rights reserved.44
NetIQ Operations Center –Integrating and Visualizing IT data from multiple sources intelligently
NetIQ Operations CenterKey Features
• Integrates IT and business data
• Visualizes IT management data into easy to understand models
• IT service delivery and management
• UC/VoIP service delivery and management
• “Out of the box” integration to common applications, systems & tools
• Real-time alerting/reporting of your enterprise
• Customizable to customer’s needs
IT consulting company 46
What is Operations Center?
• Operations Center allows you to integrate and visualize IT and business management data into information models that help you understand the state of your enterprise.
• Operations Center helps with:• Knowing how IT events impact your business.
• Troubleshooting and resolving IT problems faster
• Integrating multiple monitoring tools into dashboards.
• Reporting IT service levels and achievements to various stakeholders
Selling AppManager
• Who?• IT Managers/Directors
• Complex environments, multiple monitoring tools, service delivery
• CxOs• Customer Experience, IT Service Delivery, SLAs
• State of their business
• What pains?• Failing to meet SLAs
• Can’t easily make sense of all this information
• Can’t unite IT events to business metrics
3
2
1
Simple licensing modelEasy as 1-2-3
IT Operations Management Base License (per enterprise)
REQUIRED
Add-on License(per enterprise)
Volume discounting / buying program
Add-on Licenses(per server)
Add-on Licenses(per device)
Step 1: Sell your customer a Base License
Step 2: Sell your customer Add-on Licenses for functionalities
Step 3: Apply any discounts
What’s for sale. . . Add-ons by solution
IT Operations Management Base License (per enterprise)
AppManager Infrastructure
Monitoring Add-on License
(per server)
Aegis Process Automation
for Systems Management
Add-on License (per server)
App Manager Application
Monitoring Add-on License
(per server)
AppManager Reporting and
Analytics Add-on License
(per server)
Unified Communications &
Network Device Monitoring
Add-on License (per device)
Operations Center for
Systems Management
Add-on License (per server)
Unified Communications
Network Assessment Add-
on License (per enterprise)
Operations Center for
Devices Add-on License
(per device)
Aegis Process Automation
for Devices Add-on License
(per device)
PlateSpin Migrate
Add-on License (per server)
PlateSpin Protect
Add-on License (per server)
PlateSpin Recon
Add-on License (per server)
IT Operations Management Solution
Unified Communications/VoIP Management Solution
Workload Migration SolutionDisaster Recovery Solution
21
Connectors(incl. with Base License)
IBM Netcool
HP OpenView
Tivoli Enterprise
CA Unicenter
AppManagerWhat to buy to get the features you want
NetIQ IT Operations ManagementBase License (per enterprise)
Unified Communications & Network Device MonitoringAdd-on (per device)
Cisco IP Telephony
HeritageNortel Avaya Blue
Cisco IP Contact Center
Call Data Analysis
Cisco Voice Mail
VOIP Quality
SNMP/SNMP Traps
Alcatel
Extreme Networks
Nortel
Cisco
Avaya Red CallManager
Microsoft Lync
SIP Server
AppManagerInfrastructure Monitoring Add-on (per server)
AIX
Linux
Solaris
HP-UX
Windows
IBM Director
HP Systems Insight Manager
Dell Open-Manage
Agentless
Siemens ServerView
AppManagerApplications Monitoring Add-on (per server)
Response Time forExchange
Microsoft Cluster Server
Microsoft IIS
Citrix XenApp
RIMBlackBerry
Response Time for Active Dir.
Symantec BackupExec
Oracle RDBMS
IBM WebSphere
Windows Terminal Services
LotusDomino/Notes
IBMWebSphere MQ Series
Apache
BEA Weblogic
VMware vSphere
Microsoft SQL Server
CA ARCServe
Veritas NetBackup
Microsoft SharePoint Server
MicrosoftExchange
MicrosoftActive Directory
Response Time: Oracle RDBMS
Response Time for SQL Server
Response Time for Networks
Response Time for Windows
VMware vCenter
ESX/ESXi
VMware ESX Server
Response Time for Web
Module Builder
AppManagerReporting and Analytics Add-on (per server)
Advanced Analytics
Analysis Center
Operations Center for Systems Management (per server)
Operations Center
Aegis Process Automationfor Systems Management(per server)
Aegis
Then purchase individual Add-ons
VivinetDiagnostics
Network Devices
Unified Communications Network Assessment (per enterprise)
Vivinet Assessor
IT consulting company 54
Infrastructure MonitoringAdd-on (per server)
AIX
Linux
Solaris
HP-UX
Windows
IBM Director
HP Systems Insight Manager
Dell Open-Manage
Connectors(incl. with Base License)
IBM Netcool
HP OpenView
Tivoli Enterprise
CA Unicenter
Unified Communications & Network Device MonitoringAdd-on (per device)
Cisco IP Telephony
HeritageNortel Avaya Blue
Cisco IP Contact Center
Call Data Analysis
Cisco Voice Mail
VOIP Quality
SNMP/SNMP Traps
Alcatel
Extreme Networks
Nortel
Cisco
Avaya Red CallManager
Microsoft Lync
SIP Server
Agentless
Siemens ServerView
Applications MonitoringAdd-on (per server)
Response Time forExchange
Microsoft Cluster Server
Microsoft IIS
Citrix XenApp
RIMBlackBerry
Response Time for Active Dir.
Symantec BackupExec
Oracle RDBMS
IBM WebSphere
Windows Terminal Services
LotusDomino/Notes
IBMWebSphere MQ Series
Apache
BEA Weblogic
VMware vSphere
Microsoft SQL Server
CA ARCServe
Veritas NetBackup
Microsoft SharePoint Server
MicrosoftExchange
MicrosoftActive Directory
Response Time: Oracle RDBMS
Response Time for SQL Server
Response Time for Networks
Response Time for Windows
VMware vCenter
ESX/ESXi
VMware ESX Server
Response Time for Web
Module Builder
AppManager modulesNow built-in to Add-ons
Network Devices
IT consulting company 55
Volodymyr Bondarchuk
NCUITOM | BSM | APM | ITPA
Ph.: +38 (0) 44 428 37 17
Cell.:+38 (0) 67 500 26 60
E-mail: [email protected]