Netcool OMNIbus Customer Case

”You can’t manage what you don’t measure”

Markus Carlsson & Fredrik Westberg

Automation

22

Swedish customer – manufacturing

Operating world wide

”The Problem”

The choice

A vision started to grow

Setting the Scene

33

Don´t call us , we call you if there´s a problem, to tell you that we already fixed it

Monitoring shall be a transparent and natural part of every corner of our infrastructure AND delivery.

Monitoring should be two headed. From operations perspective AND from a user/customer perspective (end to end - BSM) Business Service Management.

We want to measure and monitor our business processes not only a system

The vision

44

Central management of events.˃ Central Operation platform

Structured Error handling (Operators)˃ Recives events and make priorizarion and first assessment of event.˃ Creates Tickets by automation

Early engagement from business to ensure sponsorship and establishment of project.

Where to start?

55

Smarter Infrastructure gives Smarter Business

Monitoring Measuring Provisioning Calculating Reporting

StrategyBudgetKPIComplianceSLA

Smarter Infrastructure

Smarter BusinessBusinessAssetServiceOrderDelivery

6

Business Service Management - Visualization

7

Business Service Management - Topology

88

Strategy

Basemonitoring/Eventcollection

99

Strategy

Centralization/Normalization


1010

Strategy

Correlation/Root Cause



1111

Strategy




1212

Strategy

Refining/Enrichment




1313

Strategy

Refining/Enrichment




• Severity• Show For• Incient Area• Support Group• Delay• Discard• Automatic Ticket

1414

Strategy

Automation

Refining/Enrichment




• Severity• Show For• Incient Area• Support Group• Delay• Discard• Automatic Ticket

1515

Strategy

Automation

Refining/Enrichment




AutomaticTicket

open/close

KnowledgeBase

Find inCMDB

RestartService

Send SMS,E-mail

Get or Postto/from

Callcenter

AutomatedProvisioning

1616

Strategy

Visualization

Automation

Refining/Enrichment




17

Visualization

Automation

Refining/Enrichment




Strategy

1818

Strategy

Control

Visualization

Automation

Refining/Enrichment




Syst

em, A

pplic

ation

& N

etw

ork i

nfor

mati

on

Fault/Event Management

1919

Adding Business Values

Data

KPI

• SLA• Object Type• KPI

‒ Availability‒ Performance‒ Capacity‒ Change‒ Security‒ Event

• Service Affecting• BSM Identity

2020


Data

KPI

Reporting

• SLA• Object Type• KPI

‒ Availability‒ Performance‒ Capacity‒ Change‒ Security‒ Event

• Service Affecting• BSM Identity

2121


Data

KPI

Reporting

2222


Data

KPI

Reporting

Documentation

2323


Data

KPI

Reporting

Documentation

2424


Data

KPI

Reporting

Documentation

Change Management

2525


Data

KPI

Reporting

Documentation

Change Management

Service Level Agreement (SLA)

2626


Clas

sifica

tion,

Rel

ation

& B

usin

ess i

nfor

mati

on

Data

KPI

Reporting

Documentation

Change Management

Service Level Agreement (SLA)

Automated Service Management

Business Service Management

2727

Compose Success Model

28

Automated Service Management

Business Application My Top CI

Netcool OMNIbus Customer Case

Business

Transcript of Netcool OMNIbus Customer Case