What issues matter most to people

How people feel living in their community

What has changed in people’s lives

Neighbourhood Insight across Lambeth

What matters most to peopleWhat issues matter most

How safe people feel

How people feel about their health & wellbeing

How satisfied residents are with our services

How satisfied people are with their home

How business-friendly Lambeth is

What issues matter most to businesses

What issues matter most to residents• Public transport, clean streets, level of crime and affordable decent housing

are all areas which people think are most important in making Lambeth a good place to live. Aside from transport these are also the top things people think need improving. • Clean streets are the thing that the most residents identify as needing to be

improved. Although clean streets was also mentioned by the most residents last year, it has become of increasing importance this year with almost three in ten now saying its needs improving compared to two in ten last year. • Affordable decent housing has become a bigger issue for residents since last

year both in terms of increasing importance in making Lambeth a good place to live and as something that most needs improving.

How safe people feel• Lambeth is generally seen as a safe place, with 19 out of 20 residents

feeling safe from crime in their local area during the day, and four in five feeling safe in the evening, and Lambeth residents now feel safer than ever. • Reflecting that clean streets is the top issue that residents say most

needs improving in the borough, rubbish or litter lying around is the aspect of anti-social behaviour perceived to be a problem by the largest number of residents, with over four in ten saying it’s a problem. Next biggest perceived problems are dog mess and drug use and dealing.

How people feel about their health & wellbeing

• All our residents want to be able to live the life they want and get the support they need to do that. They want to manage their own health and wellbeing and be supported to do this - including having access to information and being able to stay healthy. They want to have as much social contact and support as they would like, in particular for carers.• People want to be able to plan their care with people who work together to

understand them and their carer, allow them control and bring together services to achieve the outcomes important to them. They want to feel they are safe, secure and protected from harm. They want to be respected, their dignity maintained, and not experience any discrimination or harassment.• They want to have systems in place to help at an early stage to avoid crisis and as small

a disruption as possible if a crisis happens and live independently, with assistance if necessary.

How satisfied residents are with our services

• Overall satisfaction with how the council runs things has increased from 64% to 69% over the last year, and is in line with the national average for councils. • Residents are now more likely to agree that the council offers value

for money (up from 48% in 2014 to 55%) and for the first time over a half of residents think this. However a large number are not aware of the council’s financial situation, with only one in five aware the council’s budget is decreasing. • Over one in two people now say Lambeth responds quickly when

asked for help and resolves problems when asked.

How satisfied people are with their home

• Over six in ten residents of Lambeth social housing are satisfied with their home, with slightly higher for tenants and slightly lower for leaseholders (STAR Survey 2014). This compares with seven in ten residents of Lambeth Tenant Management Organisations (TMOs) being satisfied with their housing.

How business-friendly Lambeth is• Six out of ten businesses rated Lambeth as a ‘good’ or ‘very good’

place to do businesses with only 6% rating Lambeth as ‘poor’ or ‘very poor’ as a place to do business and one in three as average. This shows a significant improvement on five years ago, where less than four in ten rated Lambeth as ‘good’ or ‘very good’. • Being near to good transport links, being a generally ‘good location’

and being close to central London were considered strengths of Lambeth as a business location. Parking was referred to by one in five businesses surveyed as a limitation to Lambeth as a business location. • One in four businesses located within Business Improvement District

areas agreed or strongly agreed that being located in the BID area had positively benefitted their business.

What issues matter most to businesses• Six out of ten businesses have

objectives to grow over the next three years. One in seven expect to grow to become a much larger businesses, with one in two expecting to grow slowly and gradually get bigger. Only 3% expect to reduce the scale of their operations over this period with one in three looking to maintain the business as it is.

How people feel living in their community

How well people feel they belong

How neighbourly people feel their local area is

How cohesive people feel their community is

How people want to work together

How well people feel they belong• Almost nine in ten residents are

happy with Lambeth as a place to live. • Among Lambeth residents there

is a strong sense of belonging to neighbourhood. Almost three quarters of people feel like they belong to their neighbourhood and would speak highly of it, though both figures have fallen compared to last year.

How neighbourly people feel their local area is

• Almost seven in ten residents are positive about being willing to work with others to improve their neighbourhood, however this has fallen by 11% points compared to last year. • There also have been falls in other measures of neighbourliness over

the past year, with a reduction in people saying the friendships and associations they have with others in their neighbourhood mean a lot to them, that neighbours in their area help each other, they regularly stop and talk with people in their area and if needing advice about something people could go to someone in their neighbourhood.

How cohesive people feel their community is

• Community cohesion is very high, with over nine in ten people saying their local area is a place where people from different backgrounds get on, even if this has fallen over the last year.• There have also been falls in residents’ positivity in relation to a

number of indicators of neighbourliness, with a reduction in people feeling like they belong to their neighbourhood, thinking that neighbours in their area help each other, and that they would be willing to work together with others on something to improve their neighbourhood. This could potentially negatively impact on our communities’ resilience.

How people want to work together• Three in five residents believe that they can influence decisions affecting

their local area, up from last year and the highest ever level. Two in five believe they can influence housing decisions (Future Model of Housing Management).• One in two residents agree that residents work with each other to make

improvements. Two in five residents think that in the next year they are likely to get involved with others in their local area to deal with local issues that might arise, more than a 10% increase on last year. • Almost one in two agree that they know how to get involved with what

the council is doing locally.

What has changed in people’s livesNeighbourhood

Individuals and families

Community

Health

Finances

Business

How people feel their neighbourhood has changed

• Lambeth is changing and most residents have seen change in their neighbourhood, only three in ten saying their neighbourhood hasn’t changed.• Almost one in two see their area as a better place to live compared to

two years ago, and four in ten say they have benefited from change. • However more than one in ten say their area has changed for the

worst, and almost one in ten say change has made things worse for them and their family, with disabled, Black Caribbean, self-employed, and low paid residents along with council tenants being more likely to say this is the case.

What has changed for better or worse• The community outcome which the

highest number of residents say has improved over the last year is people ‘live, work and visit our vibrant town centres’, with three in ten saying it has got better. Whereas the community outcome which the most residents say has worsened over the last year is ‘Lambeth residents have more opportunities for better quality homes’, with one in five saying this. This reflects the finding that there has been an increase in the last year in the proportion of residents saying affordable decent housing most needs improving.

How changes are affecting people• Of the change that local

residents see, two in five residents say the changes do benefit themselves and their family, however, nearly one in ten see the changes as making things more difficult for them and their families, and a quarter say the changes do not affect them.

How people feel their wellbeing has changed

• Only 7.8% of people say they are not satisfied with their well-being, even if this is higher than the 5.5% London and 5.6% England average. • 4.4% of people feel the things they do in the life are not worthwhile,

similar to the 4.1% regional and 4.2% national average• 11% of people say they don’t feel happy, higher than the 9.6%

regional and 9.7% national average• 27.5% of people say they feel very anxious, higher than the 20.6%

regional and 20.0% national average

How people feel their work situation has changed

• Young people are keen on more flexible opportunities being available such as work hours that fit with studying, as well as more traditional opportunities like apprenticeships. They want to be better prepared for work, through training and work experience before they leave school.

How people feel their financial situation has changed

• Even if the financial situation has worsened for one in six of our residents, this has significantly improved since two years ago, where the proportion was over two in five.

What most needs improving• Clean streets are the thing that

the most residents identify as needing to be improved. Although clean streets was also mentioned by the most residents last year, it has become of increasing importance this year with almost three in ten now saying its needs improving compared to two in ten last year.

What can we do together?• More than half of residents think that the council should prioritise spending on

ensuring that Lambeth is a safe and friendly place to live (Residents survey)• The next three priorities for the borough are:• Ensuring Lambeth is a clean and environmentally sustainable place to live• Creating more opportunities for better quality homes• Helping young people to achieve their ambitions (Residents Survey)

• However when asked in more detail about council spending priorities, residents ranked ‘vulnerable adults and children getting support and protection’ as second (Murmur research) • The Council needs to find ways to work in partnership with community

organisations, whilst not relying on them exclusively (Culture 2020 consultation)