Neighborhood Health Services, Inc.

Neighborhood Health Services, Inc.

Information System by: Group Information System by: Group 1212

Kevin Nanns | Blake BieberKevin Nanns | Blake Bieber

William Davenport | Bryan ValentineWilliam Davenport | Bryan Valentine

438 W Brevard Street 438 W Brevard Street

Tallahassee, FL 32301Tallahassee, FL 32301

http://slis-seventeen.lis.fsu.edu/~SU264-12/index.html

Neighborhood Health Services, Inc. Group 12

NHS Presentation AgendaNHS Presentation AgendaNHS Presentation AgendaNHS Presentation Agenda

1. Client & Audience Analysis 1. Client & Audience Analysis

2. Processes of Site Design 2. Processes of Site Design

3. Usability Testing Analysis 3. Usability Testing Analysis

4. Improvements on the Site 4. Improvements on the Site

5. What We Learned 5. What We Learned

Neighborhood Health Services, Inc. Group 12

About NHSAbout NHS

NHS is a community-based health center providing medical, mental, social and health education services to low-income, uninsured and homeless individuals.

These services include primary health care, specialty clinics like cardiology, dermatology, endocrinology, gynecology, nutrition, optometry, orthopedics, mental health care and case management.

Neighborhood Health Services, Inc. Group 12

NHS Client & Audience Analysis NHS Client & Audience Analysis

Analyzedbrochuresfrom NHS.

Interviewed spokesperson of NHS.

PlannedNHS sitevisit.

Observationof NHSclientele.

Analysis ProcessesAnalysis

Processes

We performed the following…

We started the analysis with an initial interview with Inzlea McGlockton from NHS. From our meeting with Inzlea we identified our primary & secondary users.

Neighborhood Health Services, Inc. Group 12

NHS Client & Audience AnalysisNHS Client & Audience Analysis

Primary UserPrimary User Secondary UserSecondary User

The primary users of the site are the groups in our community most likely underserved or underinsured.

The secondary users of the site are organizations and other third parties looking to donate funds to NHS.

Neighborhood Health Services, Inc. Group 12

NHS Client & Audience AnalysisNHS Client & Audience Analysis

• When we analyzed our primary users of the site, we discovered that many of the clients maybe utilizing older computer equipment and working with dial-up internet. The primary user goals for this site are to gain general information about NHS, such as hours of operation, location, services, etc.

• The secondary users of the site are organizations and other third parts looking to donate to NHS

How we determined NHS site Users:How we determined NHS site Users:

Neighborhood Health Services, Inc. Group 12

NHS Prototype Site DesignNHS Prototype Site Design

DHTML NAV.COLOR & TABLES FRAMES

The info was organized into broad sections. Then it was broken down using the DHTML menu.

Navigational structure is simple. The majority of the links are on the side & static on every page.

NHS chose the color scheme & the website was created entirely with the uses of html tables.

The use of tables give the appearance of frames, but allows for better usability.

Neighborhood Health Services, Inc. Group 12

NHS Website PresentationNHS Website Presentation

• Lets take the time to review the Neighborhood Health Services, Inc. website.

Neighborhood Health Services, Inc. Group 12

NHS Usability AnalysisNHS Usability Analysis

Test Subjects• Joseph Reina #5• Cheryl Werner #5• Curtis Sineath #5• Michael Nelson #5• Stephany Jones #11

Test Locations• College of

Information Goldstein Library study tables.

• Goldstein Library computer lab.

* All test subjects are students in the College of Information and are enrolled in LIS3267.

* All tests were completed with minimal distractions. In only a few cases were other individuals present.

Neighborhood Health Services, Inc. Group 12

NHS Usability ProtocolNHS Usability Protocol

Questions / Tasks

1. You want to understand what NHS is as an organization. How?2. Please find the NHS mission statement.3. Where would you find information about NHS’s involvement with

the community?4. What services does NHS provide?5. Before a visit to NHS, where are the forms you need to acquire?6. You want to find the location of NHS. How?7. If you would like to donate to NHS. How?8. How would you make a donation to NHS?

Neighborhood Health Services, Inc. Group 12

NHS Usability ResultsNHS Usability Results

• Easy Navigation• Good Functionality• Cosmetically Pleasing

(good color choice and good tabled layout)

• Proper Information Load (not too little and not too much)

Neighborhood Health Services, Inc. Group 12

NHS Tabled Usability Test ResultsNHS Tabled Usability Test Results

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8

Joseph R. ** ** ** ** ** **Cheryl W. ** ** ** ** ** **Curtis S. ** ** ** ** ** **

Michael N. ** ** ** ** ** **Stephany J. ** ** ** ** ** **

Rate of Rate of Perfection:Perfection:

4 5 1 5 4 1 5 5

* Stars represent the test subjects ability to complete each question without difficult. Rate of perfection is out of 5 points total.

Neighborhood Health Services, Inc. Group 12

NHS Top 3 Site ImprovementsNHS Top 3 Site Improvements

1We moved the Location/Map hyperlink from the top of the site, to the main global menu on the right.

Before

After

Neighborhood Health Services, Inc. Group 12

NHS Top 3 Site ImprovementsNHS Top 3 Site Improvements

2We decided to move our NHS general information (which was before a separate page) to the home page.

Before

After

Neighborhood Health Services, Inc. Group 12

NHS Top 3 Site ImprovementsNHS Top 3 Site Improvements

3The 3rd change is actually two changes. We took off the text above the menu that said “Menu”. We also changed “Applications” link to “Forms”.

Before

After

Neighborhood Health Services, Inc. Group 12

Lessons Learned w/ Project NHSLessons Learned w/ Project NHS

“You think you know. But, you have no idea!”

At first, our group envisioned a website project that involved simple communication, simple content development, simple website design and a perfect final project. We looked at this project with ease.

Neighborhood Health Services, Inc. Group 12

Lessons Learned w/ Project NHSLessons Learned w/ Project NHS

Other related things we learned:Other related things we learned:

• The content from the organization is all bundled together, and breaking down that information takes time.

• Designing a user friendly information design and making it look really cool and cosmetically pleasing is hard!

• Group communication can some times be a problem. Not ever member checks email as regularly as another.

• Collaborative brainstorming is difficult. We al have different ideas, and making every member happy is sometimes a menacing task.

Neighborhood Health Services, Inc. Group 12

NHS Presentations EndingNHS Presentations Ending

Group 12 would like to take this opportunity to give thanks to Inzlea Smith-McGlockton for

all her help with the website content and development. It would not have been

finished without her.

I would like to say thanks to all my group 12 members for the hard work they put in on

this project. We did a fantastic job.