NCOAUG 2004 Training Day

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August 11, 2006 Harper College, Palatine, IL Presenters’ Abstracts 8:10am – 8:50am --------------------------------------------------- ---------- Oracle EPB, the New Planning and Budgeting Solution– Room A- 238 David Brieg, DB Strategic Systems Oracle Enterprise Planning and Budgeting (EPB) is a new application for Enterprise Planning and Budgeting. This application is a key component of Oracle's Corporate Performance Management solutions. Why use Oracle EPB for my planning and budgeting requirements? Out-of-the-box integration with Oracle General Ledger. The migration path for current Oracle Financial Analyzer customers. Preventing Access to Sensitive Data in Oracle E-Business Suite - Not Just Responsibilities - Room A-242 Christopher Carriero, Guardian Applications..

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Transcript of NCOAUG 2004 Training Day

Page 1: NCOAUG 2004 Training Day

August 11, 2006

Harper College, Palatine, IL

Presenters’ Abstracts

8:10am – 8:50am -------------------------------------------------------------

Oracle EPB, the New Planning and Budgeting Solution– Room A-238David Brieg, DB Strategic SystemsOracle Enterprise Planning and Budgeting (EPB) is a new application for Enterprise Planning and Budgeting. This application is a key component of Oracle's Corporate Performance Management solutions. Why use Oracle EPB for my planning and budgeting requirements? Out-of-the-box integration with Oracle General Ledger. The migration path for current Oracle Financial Analyzer customers.

Preventing Access to Sensitive Data in Oracle E-Business Suite - Not Just Responsibilities - Room A-242Christopher Carriero, Guardian Applications.. Sensitive HR and Payroll data exists in multiple modules with the Oracle EBS. Responsibilities control access via the application. What about developers and testers? These individuals in IT have access to sensitive data in multiple environments. The presenters will create an awareness of the risk and describe how an organization can mitigate the risk of internal identity theft.

Oracle BI Enterprise Edition Architected for Scalability – Room A-243Will Hutchinson, ORACLE Corp

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Use Internet Expenses to Manage Your Procurement Card Transactions – Boardroom W214/W215Don Driggs, Solution BeaconThe self-service applications offer distinct advantages when a large community of users need to process transactions. Internet Expenses with many new and enhanced features offers an attractive alternative to managing your procurement card transactions. Perhaps the single best feature that makes Internet Expenses attractive is the fact that it is a self- service application. There is no need to use the core applications. That makes training and support easier. Internet Expenses uses robust workflows to move all transactions and notifications between preparers, delegates, approvers, and the AP office. Requirements that once were drawbacks in older versions of Internet Expenses have been addressed in the OIE.G and subsequent patch releases. Procurement card transactions are downloaded from the bank and then mapped to a different credit card transaction API for validation. Credit card transactions can be disputed. Unused transactions can be aged and dunning notices sent to the card- holder. Procurement card transactions are processed using expense report concepts such as expense types, itemizing, etc. They can be charged to any valid account number or project, task, and award. Once completed and submitted, the expense report is sent to a manager for approval. Or the manager could reject it, reassign it or request additional information. Approval by the Accounts Payable office can be made to be optional. It doesn’t matter if your credit card policy is company pay or individual pay. It doesn’t matter if you have a travel card or not. It doesn’t matter if a card- holder has one or many credit cards. What do matter are the policies and procedures for handling procurement cards versus those for handling expense reports. The more similar they are the fewer the distinctions or accommodations that need to be made in Internet Expenses. At Carnegie Mellon University the distinctions between the two were considerable.

3rd Wave CRM Strategy – Breakout RoomW202Gerhard Friedrich, RWD TechnologiesWhat's new about the latest attempt at getting documented ROI from CRM efforts? This time the customer is in control! If your customer doesn't see you as providing the experience they want in dealing with your company they'll go elsewhere. Customer loyalty, employee performance metrics, company culture, customer strategy all need to be aligned with your CRM performance or you'll need yet a Fourth wave of CRM to get it right.

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Supplier Performance and Supplier Scorecards – CE Room W 218John Cachat, IQS, IncManufacturers are purchasing more, and expecting more from their supply base. The movement from simply purchasing parts to purchasing systems and assemblies are putting pressures on suppliers to bring more value added experience to the supply chain. This practice is also putting manufacturers that do not have robust supplier performance and supplier scorecards systems, at significant risk. This presentation starts with the supplier scorecard – every one wants one and most people that have them create them with extremely non-value added labor. Humans scurry around the plants, trying to get critical information that is held hostage in emails, spreadsheets, and homegrown databases compiled into a scorecard. Besides the obvious waste, these scorecards are often late and hard to defend. The overall results – when suppliers realize their responsiveness is being tracked and implement corrective actions faster. A manufacturer reduced the average time to implement corrective actions at a supplier from 10 days to 3 days using e-mail notification and online status tracking. Another firm reduced the average time from 20 days to 10. The presentation will address the following business challenges:• Gathering this information without labor wasted running around gathering data from stand- alone systems and re-entering into XLS• Defining processes• An integrated system to capture the transactions• Information presented in different formats for different people.

Reducing Configurator Model Size – CE Room W219Arne Rosen, DARCA direct impact on Configurator performance as well as development and maintenance costs. This presentation will show you some techniques that will help reduce your Configurator model sizes.

Convert Your Customers into iStore Users. iStore and iReceivables Users Conversion from a TCA customer master, a case study - KI Educ Foundation RoomMark Carlstedt, Carl Consulting Corporation

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Utilizing Data Guard Logical Database for Production Reporting – Board Rm W216/W217Kevin Gordon, TUSCThis presentation will discuss the concepts of using Oracle’s Data Guard logical standby database technology to create and maintain a production- reporting database. Discussed during this presentation will be an effort needed to complete a standard configuration to obtain a high availability database that can be utilized has a reporting database. Both the logical and physical requirements will be reviewed during this presentation.

9:10am – 9:50am ------------------------------------------------------------

Secrets of the Account Generator – Room A-238Karen Brownfield, Solution BeaconAccount Generators are workflows with very special rules. But did you know there is a way to send a notification when one fails? And that there is a host of “hidden” attributes that you can use in custom code? Attend this presentation and learn the basics of account generators as well as some of the hidden treasures.

Security Best Practices for Oracle E-Business 11i – A-242Milton Estrada, TUSCReview of industry best practices and standards to secure Oracle E-Review of industry best practices and standards to secure Oracle E-Business 11i on an enterprise environment. Including basic to more advance measures that can be achieved base on company requirements and policies.

VENDOR PRESENTATION Optimizing Business Performance by automating the Document Process – Room A -243Ramesh Kumar, eAlliance CorpOrganizations have adopted ERP systems to improve efficiency, standardize business processes, and achieve competitive advantage. Yet, many critical business processes continue to rely on transaction documents such as Purchase Orders, Invoices, Receipts, Statements, Acknowledgements, or Correspondence. With paper, email, and fax comes costly, time-consuming, error-prone manual processes for storage, retrieval, and distribution. FormScape V3 is the premier Document Process Automation solution that integrates documents, processes and business systems for the right people, at the right time, in the format they require. It allows customers to create professionally branded business documents from any Oracle e-Business or host application and deliver intelligent output management both internally and externally without reprogramming the original application.

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Keep your users up to speed using web-based learning – Boardroom W214/215Jeff Graunke, Graunke Consulting, IncThere is a lot of buzz around on-line learning, but can it be used with an ERP? It can. Learn how to use on-line learning to increase your users' performance. You can create customized on-line learning modules for your organization. It's a lot easier than you think.

Implementing Depot Repair – Breakout Room W202Roger Kuhn, o2WorksThis discussion will review the Depot Repair process and how it integrates with shipping/receiving, the shop floor and other CRM modules.

Using 11i10 Oracle’s Manufacturing Execution Workbench and – CE Room W218Larry Gray, DARC Corp.The largest benefits of using manufacturing execution systems comes from capitalizing upon the visibility they can provide into manufacturing performance without compromising on the shop floor execution needs. As CIO’s look toward standardizing manufacturing execution systems across plants around the world for shop floor visibility and competitive advantages, many still struggle with the disconnect between their shop floor and business systems. Current best manufacturing practices stress Total Cost of Manufacturing, Total Cost of Quality, Six Sigma, zero defects, continuous process improvement (CPI) and ISO 9000. In order to support these processes the shop floor data collection needs to be flexible and integration has to be available to provide all of the tools manufacturers need to become world class. This presentation will highlight the advantages of using the built-in tight integration of Oracle Quality with Oracle Work in Process.

Advanced Pricing - Lessons Learned – CE Room W219Deborah Bryda, TUSC (Co-present with Samantha German) Accommodating pricing exceptions can present a challenge with the diverse and creative pricing requirements presented by businesses today. Oracle Advanced Pricing promises many solutions. However, functional implementation using out-of-the-box functionality can result in frustration. This presentation will address the basic steps required to turn on advanced pricing which may sound basic but can often be overlooked. It will also offer some functional tips on how standard functionality can be applied to various business scenarios including a requirement to automatically apply a volume discount based on the cumulative quantity on the sales order. The solution required a bridge between item definition and business process to create a trouble-free order entry process that allows multiple order lines to adjust for correct discounted pricing.

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Creating Graphs Using Reports Builder 10g – KI Educ. Foundation RoomChristine Courtey, Scandent SolutionsThe basic steps for generating a graph in Report Builder 10g will be described. The various subtypes of graphs that are available will be listed. Methods of modifying the features of a graph will be discussed, both by using the Graph Wizard and through the use of XML in the Graph Settings property.

VENDOR PRESENTATION Archiving, Subsetting & Scrambling - Oracle, Peoplsoft, Siebel, and Custom Applications – BoardRmW216/W217Adam Gwosdof, ApplimationSee how companies can leverage Information Lifecycle Management (ILM) with a comprehensive and Oracle validated solution to manage their data challenges throughout the entire system lifecycle with an easy to use solution that provides a very positive and demonstrable ROI.  The hard number benefits include: increased system performance, saved disc space, increased cloning efficiency, decreased size and number of non-production instances, saved upgrade & backup time, and enhanced data security. 

10:00am – 10:40am ------------------------------------------------------------

Using FSG’s and ADI to create and review financial statements. – Room A-238Andy Diamond, DARC Corporation This presentation describes how to create Balance Sheets and P&Ls in a format that allows regeneration on a monthly basis without manual keying. The session also offers instruction about how to review the documents and explain individual line items.

30 Minute Release 11i Security – Keeping the Bad Guys Away – Room A-242Randy Giefer, Solution BeaconTerrorism, identity-theft, 9/11. It’s no longer a safe world, and corporate data needs to be protected from not only the external bad guys, but also the internal ones as well! Many companies believe this won’t happen to them – until it’s too late. This presentation discusses numerous ways to quickly and easily improve the security of your Release 11i environment and protect your valuable data. With minimal effort required to implement, Mr. Giefer will provide real world examples of how substantial security benefits can be obtained by performing simple configuration tasks such as modifying the default values of select profile settings and timeout parameters. Security tips and tricks specific to the Oracle Applications will also be provided to enable administrators to protect their data from "the bad guys".

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Do you know your data? Does the rest of the company? – Room A-243Eva Larson, Zebra Technologies CorporationWith the ever- increasing world of information technology data has become a corporate asset and the quality of that data is crucial to the success of each business area within that company. Technology is also changing to bring siloed department data into one giant corporate sandbox where many of the data elements such as company name, address and contact information are shared across business functions. The company goal is to get the entire company moving in sync as one entity but how do you get there when all business areas are used to working independently? Who owns the data? What type of controls and standards are required and how do you measure your successes? Come and find out from a live business perspective.

Streamline your Re-Billing process by automating Oracle Accounts Payable, iExpenses and Projects – Boardroom W214/W215Rick Lackner, M. A. Mortenson CompanyLearn how M.A. Mortenson Company managed to reduce costs, time and effort by automating and optimizing their invoicing, expenses-reimbursement and project re-billing processes -– all while eliminating the cumbersome paper trail and strengthening internal controls. By seamlessly integrating the ERP system and all of the paper associated with finance processes (invoices, expense reports etc.), organizations can expect dramatic improvements. Mortenson will discuss how to: • Reduce the cycles spent on invoice holds, approvals and project-related expenses; • Preempt billing disputes by providing clients with complete backup information for all billing line items; • Eliminate billing errors and unrecoverable charges, and • Strengthen internal controls for Invoicing and expense re-billing, while reducing audit costs. All of these improvements can greatly impact the bottom-line of an organization.

Demystifying the TCA - Parties, Accounts and Customers – Breakout Room W202Bob Brown, DARC Corp.The Trading Community architecture provides for a very robust customer model. However, there is often confusion between the capabilities of the TCA and the relationship to the Customers that are used in Order Management and Receivables. This presentation will highlight the key aspects of the TCA model, and its relation to the ERP Customer model. We will also review key features and restrictions not so well known about the model, and provide some technical information for query development and analysis

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Fact vs. Fiction: Lessons Learned from a CRM Implementation – CE Room W218Kim Flannagan, USiCRM/Supply Chain implementation had many lessons learned. New Sales Application was implemented and USi learned things that will save another implementation time. Patches, bugs and documentation were all challenges. Let USi give you a 'cheat sheet' on how to get through the pain. Areas also include integration with MS Outlook and Integration with D&B.

ASCP Recommendations Influenced by Order Modifiers in Make to Stock & Make to Order Scenarios CE Room W219Sankar Das, BearingPointThis paper will cover all aspects of Order modifiers which has a great influence in the overall recommendations provided by Oracle Advance Supply Chain Planning (ASCP) Application in a discrete manufacturing environment. It will also cover relevant planning parameters and item parameters which need to be set along with order modifiers for configuring ‘Make to Stock’ & ‘Make to Order’ manufacturing scenarios. A consolidated chart describing suggested planning and item parameters set up is shown.

Business Process Execution Language (BPEL) – Wave to the Future – KI Educ Foundation RmPaul Cyphers, Solution BeaconBusiness processes have for a long time been an integral and important part of leveraging and managing ERP applications. All the major applications (Oracle, JD Edwards, PeopleSoft and SAP) have spent a great deal of time mapping business processes to the software processes. During the later 1990s there was an extensive movement towards standardizing an execution language that could be deployed over multiple applications. Oracle utilizes BPEL in the execution of processes within and across multiple applications to meet business requirements. With the addition of JD Edwards and PeopleSoft applications to the Oracle product line, there is a need to understand how this impacts the integration of applications for the future. The presentation provides an overview of what BPEL is and what it currently does, along with an understanding of how this impacts the future regarding integration and Oracle’s Fusion initiative.

Tuning When You Cannot Change the Code! Board Rm W216/W217Dan Hotka, Oracle ExpertThe presenter is an experienced Oracle DBA with considerable knowledge of the internal workings of the Oracle database environment. This presentation reviews various statistics that greatly assist the CBO with decisions. Dan illustrates index monitoring and collecting stale stats on table objects. This presentation is packed full of scripts that shows histogram usage, helps find problem and poorly-performing SQL. Dan concludes with a review of useful init.ora parameter settings.

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1:00pm – 1:40pm ---------------------------------------------------------------

Oracle Learning Management – Room A-238Rene W. Rich, ORACLE CorpAre you only delivering classroom-based training?  Are you ready to move beyond traditional learning approaches to effectively skill your workforce?  Join us for this session to hear about learning management trends and how organizations are integrating learning management into the talent life cycle.  By taking an integrated, holistic approach to learning management, these organizations are maximizing the impact of their HR investments and using technology to better equip workers with the skills needed to achieve organizational success.

Optimizing Oracle Internal Controls – Part I – Strategies for Compliance, Efficiencies of Controls, Streamlining Processes for Audit across the Business. Room A-242Dean Weede, ORACLE Corp.Lane Leskela Senior Product Marketing Director – Financial Applications Oracle Led by a senior member of the Oracle Financial Applications team, session participants will learn how to: Develop a compliance strategy using the Oracle E-Business Suite; Optimize internal controls; Automate compliance processes utilizing proven best practices; streamline compliance and reporting processes; and ensure key controls are consistent across business lines.

VENDOR PRESENTATION Microsoft® Excel-based Financial/Budgeting Reporting and Analysis Solutions for your ORACLE® Environment – A-243Sherri Barham & Dan Havey, Global Software

Assessing BI Readiness In Your Organization – Boardroom W214/W215 Faun deHenry,FMT Systems Inc.Are your users complaining that they are always waiting on IT for reports or that reports creation takes too long and typically is not what they wanted in the first place? If your users are trying to use a variety of inconsistent tools today, and are complaining about the training costs, how long it takes to get up to speed on a tool, or that their data is never available to them, it is time to look at your organization's readiness for a BI/DW solution.

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Trade Management-Manage Offers, Claims & Quotas – Breakout Room W202Sridhar Pullareddy, Verities Solutions1) 360 Degree view of a Promotional Offer (2) Account Manager Dashboard - High level Overview (3) Offers/Promotions Profitability - Use of ROI estimation (4) Extended Functionality - Custom Extensions (5) Case Study.

Simplifying Oracle Available to Promise – CE Room W218Ted Paetkau, DARC Corp.This paper will discuss the business requirements for available to promise functionality and how Oracle ATP meets these requirements. Which types of available to promise functionality apply to which business situations will be described. Similarities and differences between Basic ATP, Single Level Supply Chain ATP, Multi-Level Supply Chain ATP, and Allocated ATP will be addressed. Critical setup steps will be described.

Configure and Extend Oracle WMS to meet complex requirements for a distribution centric warehouse– CE Room W219Vishal Choudhari, HCL Learn how Oracle WMS can be configured and extended to meet requirements common to a distribution centric warehouse. We’ll cover how to integrate carton level RFID/EPC tagging into picking processes, build optimized shipping pallets and model realistic inbound and outbound material flows.

RFID middleware design: Accomplishing real-time integration of an RFID application with Oracle Apps or any other Business Application –KI Educ Foundation RmSameer Pandee, Gantec CorporationMany organizations are deploying RFID applications that provide real-time data and item visibility, leading to improved Supply Chain efficiencies. RFID being a new entrant in an organization’s technology stack, there is a pressing need to integrate this new application with the pre-existing ERP Applications (like Oracle Apps) and/or business applications. After touching upon the basic concepts of RFID and the key deliverables for an RFID middleware, this presentation proposes the design of an RFID middleware. The design is aimed at developing a scalable and versatile information architecture that collects, filters, manages and analyzes the RFID data, and turns it into valuable, actionable business information. Using a case study, each design concept has been explained by mapping it to an actual business transaction.

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AutoConfig, Rapid Clone and Why Is the Sky Blue? – Boardrm W216/W217James Morrow, Solution BeaconThe introduction of Oracle Applications Release 11i dramatically changed in the way we configure and manage an Applications environment. Previously, we had a handful of simple files, easily edited to work with. The effort to manage and copy one environment to another fairly was manageable. The introduction of the “NCA” architecture, used in 10.7NCA, along with Release 11.0 made things a little more difficult. Release 11i, however, dramatically changed the Applications DBA world. This highly complex configuration management made for highly unstable environments with no well-documented approach for consistently and effectively producing a clone of a particular environment. This approach, in turn, put a lot of gray hairs on the heads of a lot of Apps DBAs. Enter AutoConfig and its cousin, Rapid Clone. We'll examine the basic workings of these tools and explain how you can most effectively put them to work for your environment. We'll cover customization and extension with these tools and give you the means to live peacefully with AutoConfig.

2:00pm – 2:40pm ---------------------------------------------------------------

VENDOR PRESENTATION Best Practices for Integrating e-invoicing into accounts payable– Room A-238Shalini Kasida, 170 SystemsE-invoicing offers numerous efficiencies and savings opportunities, but implementing this new solution requires careful consideration, with a high priority on integration with the organization’s ERP system. Why e-invoicing? Electronic-invoice receipt reduces costs by eliminating paper invoice management by everyone from the mailroom to AP. Savings areas include opening incoming mail, sorting, data entry and document storage. In fact, studies by The Hackett Group have shown that e-invoicing can reduce invoice processing costs to less than 20% of the cost of paper invoices, and AP productivity improves significantly as invoice line items processed per employee are 4.8 times greater than paper invoice processing. E-invoicing reduces invoice capture time as there are no delays in receiving, handling, and entering data from paper invoices. And, eliminating manual invoice data entry reduces errors. Electronic invoices are instantly sent from the supplier to the buyer via the supplier network. Rapid receipt of invoices in the ERP AP module enables buyers to capture more prompt payment discounts, optimizing working capital. With e-invoicing, the invoice process flows smoothly and with less rework and re-routing of information. The Hackett Group also found that the cost of resolving e-invoice discrepancies with suppliers is 70% less than with paper- based systems. A successful e-invoicing solution automates as much of the invoice-management process as possible and enables users to easily participate in the invoice processing workflow. A key ingredient in an e-invoicing solution is the supplier network.

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Optimizing Oracle Internal Controls – Part II – Monitoring, Enforcement & Testing of User Access, SOD, Transaction Controls and Change Management for Compliance, and to enhance IT Efficiencies. – Room A-242Steve Quinton, Applimation Steve Quinton CPA, CISA, CITP Senior Director - Change Management & Compliance Solutions Applimation Apply information from “Optimizing Oracle Internal Controls – Part I” to monitor, enforce and test: user access, segregation-of-duties, configurable and transactional controls. Establish automated repeatable testing strategies for audit and compliance teams evaluating effectiveness of internal controls. This will include preventing control violations, capturing audit trail of key setups, and monitoring critical transactions. Also, enhance efficiencies of functional and IT users troubleshooting or evaluating change in the Oracle application.

The Challenges of Implementation in Small Organizations – Room A-243David Trch, TUSCAbstract Forthcoming.

Fusion Middleware: Selecting the Right Reporting Tool for You – Boardroom W214/W215Michael Rulf, USiOracle Fusion Middleware contains over half a dozen specialized reporting and Business Intelligence toolsets. How do you determine which to use? This session evaluates each tool and identifies which to use based on examples of common business issues.document storage costs.

Oracle Marketing - Tap the Power – Breakout Room W202Robert Rentz, Scandent SolutionsOracle Marketing contains a wide breadth of capabilities and functions that not only assist marketing, but can assist sales, customer service and order management. This session will provide an overview of Oracle Marketing, and focus on the features that may be of value to all users.

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Process Manufacturing – CE Room W 218Doug Marrow, ORACLE CorpAbstract Forthcoming from Oracle

Oracle Mobile Global Trade Item Numbers – CE Room W219Arne Rosen, DARC Corp.GTIN allows Oracle Mobile transactions to be carried out by scanning one of its component data structures in bar-coded format. Some companies have predefined bar-coded items that you can cross reference utilizing this GTIN solution Oracle has created. This presentation will show how to setup these types of transactions, how it will work in the Mobile applications and some frequently asked questions regarding GTIN.

Discoverer and XML Publisher: Full Throttle Reporting – KI Educ Foundation RmTim Sharpe, Solution BeaconXML Publisher combined with Discoverer provides a complimentary full spectrum environment to meet all business reporting needs. Discoverer is a powerful ad-hoc reporting tool designed so that all levels of users can quickly and easily create reports and analyze data without writing complex code. XML Publisher provides a mechanism to deliver intricate printable documents with rich formatting using simple template structures and XML data. Learn how to combine these technologies to provide quality, publishable reports for a multitude of purposes.

When Apps Met SUSE ... a Real World Apps Migration to SUSE Linux – Board Rm W216/W217 Sandra Vucinic, VLAD Group, Inc.Oracle has strengthened its commitment to the Linux platform. Novell has solidified it's place as an Enterprise Linux platform with SUSE SLES for Oracle Applications. Many Oracle E-Business Suite customers are evaluating possibility to move their Oracle Applications and/or database to Linux platform in order to realize high availability and scalability at reduced cost with the Linux OS and specifically Novell's SUSE SLES platform. This presentation will review necessary steps and tasks to migrate Oracle database server and Oracle 11i E-Business Suite from other platforms to Novell's SUSE SLES Linux. "Real World" lessons learned, tips and migration techniques would be shared with the audience. A roadmap to a two-step migration (migrating middle-tier on Linux first and database tier later) to Novell's SUSE SLES Linux platform will be provided. Further, this presentation will discuss a new tool introduced by Oracle "Linux Platform Migration utility" that allows customers to move existing Oracle Applications to Linux OS. Pros and cons of using this tool will be outlined. Other topics will include discussion of Network Attached Storage and Linux specific challenges that were addressed during migration. Attendees will learn what it takes (including resource

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requirements, project steps and timeline) to successfully migrate and run the Oracle E-business Suite on Novell's SUSE SLES Linux from a real experience.

3:00pm – 3:40pm --------------------------------------------------------------

Going Global: Implement Oracle financials for your foreign subsidiary fast! – Room A-238Judy Vales, O2WorksNeed to implement Oracle for your foreign subsidiary? This session will provide the information to get you started, and the critical points you need to know to make your project successful. Everything from project planning to go live will be addressed. Many US organizations have no issue with running and supporting their current instances, usually with one set of books and organization, but they may not have all the tools and information required for a second book and organization; this presentation can help them get started and be successful.

Oracle Applications Operations and Maintenance with ITIL and IT Governance – by Anunaya Shrivastava and Bryan N.– Room A-242Anuaya Shrivastava, BearingPointYou went live with Oracle Applications. Hurrah!! Now what? The quotidian operations need to be managed with a strategic framework. The ITIL approach delineates method to this madness and outlines the blueprint for handling service support – problem management, change management, configuration management, and release management. Another critical area that comes under this topics purview is the IT Governance and its effective implementation via tools for Demand Management, Change Request Management, Change Migration and Change deployment with Version Control. Dashboarding is another concept that allows us to have a vignette on the key performance indicators and allows us to manage the service support for such implementation. This presentation will also cover concept of Dashboard to maintain and operate an implementation.

VENDOR PRESENTATION Increase Security, Optimize, and Making Oracle Application Highly Available – Room A-243Mike Tilkian, Konsultek & Mike Schrock, Oracle Business Dev. Manager of F5 Konsultek and F5 demonstrate how F5 product is used to insure maximum availability, enhanced performance and security for mission critical Oracle applications. If you are about to deploy new – or enhance existing systems that contain Oracle technology or applications, or if you have Consolidation, SOA, Virtualization, Security & Compliance, or a Performance project going on, the latest thinking advises that Information Technology architectures be created from a more service orientated and layered approach. Where lots of small servers and applications work in concert. This is happening at the critical juncture where the Application and the Network meet. Here,

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intelligent devices that can process at both network and application services level are dramatically improving application delivery. This approach offers more resilience, security, reliability and performance at a lower cost. Oracle and thousands of other companies have adopted this approach and use F5 products as an in-house best practice.

Implementing Oracle Discoverer 10g – Boardroom W214/W215Mark Tritz, Optimum SolutionsThis presentation discusses the merits of implementing Oracle Discoverer 10g, the newest version of Oracle Discoverer. This is not just a version comparison, this also addresses where Oracle Discoverer 10g implementation fits in your timeline. This presentation covers the following topics: • Discoverer. What it is and how it’s evolved from 4i to 10g release 2. • Discoverer Implementation Strategy. How best to implement Discoverer in any environment. • Implementing Discoverer 10g. Review version specific benefits and issues implementing Discoverer 10g.

Understanding Oracle's Customer Data Hub Product: A Presentation from Apex IT – Breakout Room W202Don Yerger, Apex ITIt can’t be overstated: long-term business success is directly related to how much a company knows about its customers. Regardless of industry, customer data is king. Managing that data, however, isn’t always easy. It can be particularly taxing when multiple enterprise applications are involved. But times have changed. Technology now exists to help enterprise application users solve the customer data management conundrum. That technology is the Oracle Customer Data Hub. Developed with today’s enterprise Oracle ERP and CRM customer in mind, Customer Data Hub is a fully integrated data management solution that centralizes, de-duplicates and synchronizes customer data across all key enterprise systems. Apex IT understands how to leverage Customer Data Hub to maximize its true potential. And as a value-add to NCOAUG Summer Training Day attendees, we’ve prepared a presentation to help explain the new Customer Data Hub product and its benefits.

3rd Party Logistics Solution using Oracle Applications – CE Room W218Rob Pierson, DARC Corp.3rd Party Logistics Providers (3PL) are becoming a dominant business model supporting supply chain reqts. This presentation will focus on the use of Oracle logistics (APS, WMS, Transportation) and distribution (OM, Inventory, Purchasing, EDI) applications needed to support 3LP business models. Additionally, case studies a comparative business examples will be presented with various solutions presented.

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Oracle Transportation Management – CE Room W219Bob Sprague, ORACLE CorpOracle’s Transportation Management solution is a single platform, web-architected, transportation and logistics system that supports local and global logistics requirements from a central location. Offering Transportation Procurement, Logistics Order management, Global and Domestic Transportation planning, Shipment Execution, Supply Chain Visibility, Event and Business Process Management, Freight Settlement and Claims, International Trade Logistics and Freight Forwarding & Brokerage, OTM was designed and built to support all your transportation needs in one system. This allows its users to reduce freight spend, lower inventory levels and increase customer satisfaction while driving continuous improvements across the extended logistics network.

Integrate Oracle E-Business Suite with Oracle Portal 10g using Single Sign On – KI Educ. Foundation RmAdnan Siddiqui, WhitmanhartConfigure single or multiple E-Business Suite to use Single Sign On. Optionally use Oracle 10g Portal to access the E-Business Suite using Single Sign On. Integration with Third-Party access management system and LDAP directories. Configure Oracle E-Business Suite as a Provisioning Integrated Application with Oracle Internet Directory (OID).

Practical Considerations for Implementing RAC – Board Rm W216/W217John Stouffer, Solution BeaconJoin us in an examination of the practical considerations for a real world implementation of Oracle’s Real Application Cluster technology. Everyone wants high availability and optimal, cost-effective performance, but are Real Application Clusters appropriate for you and your situation? Examine the practical issues involved in implementing RAC for a large government agency. What operating system will you use? What about fail over and redundancy? What about design considerations within the database itself? Should you use raw partitions or Oracle Clustered File Systems? What should be a realistic goal for system downtime? What about targeted timings for recovery?