NCHS – Business Department Introduction to Business – Unit 2.
5
NCHS – Business Department Introduction to Business – Unit 2 How Consumers Can Handle Problems
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NCHS – Business Department Introduction to Business – Unit 2 Valid complaint ◦ States problem with facts and a possible solution/remedy 1 st Step – Return to store (call or in person) 2 nd Step – Write a Complaint Letter
Transcript of NCHS – Business Department Introduction to Business – Unit 2.
NCHS – Business DepartmentIntroduction to Business – Unit 2
How Consumers Can Handle Problems
NCHS – Business DepartmentIntroduction to Business – Unit 2
If a consumer encounter a problem, he or she has not only the _______, but also the _______________ to complain.
Consumer Solutions
RightResponsibility
NCHS – Business DepartmentIntroduction to Business – Unit 2
Valid complaint◦ States problem with facts and a possible
solution/remedy 1st Step – Return to store (call or in person) 2nd Step – Write a Complaint Letter
Consumer Solutions
NCHS – Business DepartmentIntroduction to Business – Unit 2
Refund
Consumer Solutions
YOU WHAT YOU BOUGHT A return on the
purchase price (plus sales tax if any) of the product
NCHS – Business DepartmentIntroduction to Business – Unit 2
Small Claims Court
Consumer Solutions
$25 to $5,000Court that deals
with small legal matters involving little $
May bring a case to court w/little cost & without a lawyer
