NCB No. ELCOT /NW / 32687 / TNHSP Phase III / NCB /AG68 ... 04 to the NCB... · ITB/GCC/SC C/ Forms...

NCB No. ELCOT /NW / 32687 / TNHSP Phase III / NCB /AG68 – P3H5 /Rev - Server / 2013-14

MINUTES OF PRE-BID CONFERENCE AND QUEIRES RECEIVED IN RESPONSE TO PRE-BID CONFERENCE AND

SUBSEQUENT MEETING FOR CLARIFICATIONS WITH OEMS, SIs, APPLICATION DEVELOPER (TCS) & TNHSP.

Minutes of Pre-bid conference held on: 04-03-2014 and special meeting held on 02-04-2014

Description of Goods/Name of the Work: Supply of New Infrastructure, Redeployment of Existing Infrastructure, Migration, Integrate and

Rollout the Integrated Architecture, Commissioning, Maintenance and Support with On-Site & Off-

Site resources through a Single Point Service Provider.

Tender/Package No. : NCB No. ELCOT /NW / 32687 / TNHSP Phase III / NCB /AG68 – P3H5 /Rev - Server / 2013-14

Names of those Present:

From Purchaser (ELCOT):

1. Mr. R. Madhavan – Deputy Manager (TNHSP Projects)

From Customer TNHSP:

1. Dr. S.K. Thirunavukarasu – Deputy Director, TNHSP

2. Dr. P. Sunil Gavaskar – Medical Officer HMIS, TNHSP

3. Server Admin Team of TNHSP.

From Prospective Bidders:

1. Mr. Ramsubramanian, Oracle India Pvt. Ltd., Chennai

2. Mr. M. Bala, Oracle India Pvt. Ltd., Chennai

3. Mr. S. Rajagopalan, Accel, Chennai

4. Mr. Ramkumar, Accel, Chennai

5. Queries received from M/s. Oracle, EnterpriseDB and Red hat through e-mail.

6. Mr.Saravanakumar, TCS & Team members.

7. Mr.Alex, Intel

8. Representatives from M/s.Redhat, M/s.EnterpriseDB and M/s.Tashee

Opening Remarks


The Deputy Manager (TNHSP Projects), Electronics Corporation of Tamil Nadu Limited, Chennai, Tamil Nadu had conducted the

Pre-Bid meeting. At the outset the Deputy Manager (TNHSP Project) welcomed everybody attending the Pre-Bid meeting for theNCB No.

ELCOT /NW / 32687 / TNHSP Phase III / NCB /AG68 – P3H5 /Rev - Server / 2013-14for Supply of New Infrastructure, Redeployment

of Existing Infrastructure, Migration, Integrate and Rollout the Integrated Architecture, Commissioning, Maintenance and Support with On-

Site & Off-Site resources through a Single Point Service Provider. A brief status about the project was presented before the audience.

A special meeting on 2nd

April was organized to provide clarity to the SIs, OEMs and the details required were provided by TCS, TNHSP and

ELCOT.

The members representing the bidders were asked to furnish their queries in written format so that the replies to the same can be

provided by the Purchaser. The members representing the bidders submitted their queries in written format. The meeting ended with a vote of

thanks to the chair.As per request of many bidders (Sis and OEMs) a special meeting was organized by ELCOT to answer the required

clarifications by TCS, TNHSP and ELCOT so that the Corrigendum / Amendment is issued with more clarity.

Replies to the queries are presented in Table 1 and Amendment / Addendum to the bid document in Table 2 and they become part of

the tender document.

Managing Director

Electronics Corporation of Tamil Nadu Limited


Table 1- Replies to Queries Raised during the pre-bid meeting and clarifications obtained from TCS, OEMs and Sis during a special

meeting organized on 02-04-2014.

S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms

Existing Clause Gist of the Query Response Reference to

Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

1 Section VI –

Schedule of

Requirements – (3)

Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website – Page no

(73)

The proposed software stack of

MIS / CMS / website

Open Linux

Open Tomcat

Open JBoss

Open PostgreSQL with Multi

Master Replication

As the server software

components should be fully

supported ( 24 /7) ( Page

74) is asked we would

request you to replace the

word “Open” with OEM

supported Enterprise

version for each

components

The software stack of

MIS/CMS/Website should

be fully supported by

OEM through their

partners as bidders.

The support agreement

should be submitted

clearly spelling out the

scopes of OEM and SI.

As per

existing

tender clause

only

2 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website – Page no

(77)

Requirement 1: Phase III HMS

Application Server – 1 Number

As the Proposed Software

Stack for MIS/

CMS/Website is different

from the one asked in the

Application server

specification requirements

This specification will

have to be removed as per

the scope of the tender.

Removed as per the

Corrigendum No.2

Item deleted

as per the

Corrigendum

2

3 Section VI – *Installation of Postgres with MMR Is MMR required for MMR not required for As per


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website –

Requirement No. 15

– Support on the

Software Stack and

Other Tools – Page

No. (90)

on high availability mode in the

servers for MIS.

* Installation of Postgres with

MMR on high availability mode in

the servers for CMS & College Web

site.

* Installation of Postgres with

MMR on high availability mode in

server for testing / training.

HMS database server ? HMS database Server.

MMR should be available

in all Database servers of

CMS and MIS.

existing

tender clause

only

4 Requirements – (3)

Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website –

Requirement No. 8 –

Phase III Database

Servers (MIS, CMS

& College Website)

– Page No. (81)

Requirement No. 8 –Phase III

Database Servers (MIS, CMS &

College Website)

What is the provision for

support of PostgreSQL

for HMS database

servers? Seems the

support is only asked for

MIS, CMS & College

website database servers

which are 4 in quantity.

This bid is concerned

about CMS, MIS and

College website only.

As per

existing

tender clause

only


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website –

Development and

Scope of Work for

Application and

Database Installation

– Terms and

Conditions – Page

No. (81)

Bidder to provide Web server,

Application & Database software parameter tuning at the time of

installation and revisit the

parameters after 6 months and make necessary change in the parameters

has per load requirements of TNHSP by the respective OEM.

As per the clause, the

respective OEM is

required at only Database

software parameter

tuning at the time of

installation and revisit the

parameters after 6

months. How the

installation,

configuration, tuning of

pgpool, PostgreSQL ,

MMR will be provisioned

? Or is it SI to decide the

number of on-site man

days required for the

database related activities

?

Bidders to include support

cost for Server tuning,

health Check and other

validation for Application

Servers and Database

Servers by OEMs once in

six month during the

project / contract period.

Refer S.No 1

of the

Amendment /

Addendum

table 2

6 Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website –

Development and

Scope of Work for

The Bidder has to provide the proof of Back to Back Support with OEM

for the above mentioned number of years

Is there any provision for

Remote Database

Administrator for below:

4.1) on urgency basis

4.2) till the time the

database set-up or

changes made to the

The OEM should submit

MAF that ensure support

for the entire contract

period.

The support should be as

per the scope mentioned

in the bid.

Refer S.No 2

of the

Amendment /

Addendum

table 2


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

Application and

Database Installation

– Terms and

Conditions – Page

No. (81)

configuration gets stable.

4.3) For monitoring of

health of the databases.

4.4) carry out

maintenance activities

with proper planning for

least down-time or no

downtime.

4.5) database backup

policy implementation

and backup verifications.

4.6) DB parameter

tuning.

4.7) capacity planning

4.8) Query tuning and

table partitioning

4.9) Set-up Replication

7 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

The current available

CPU configuration is 8

core with 2 Ghz, hence it

has to be changed

accordingly.

The Document clearly

says that "Must of have

Min. of 4 CPU 2.5Ghz * 8

Core" or higher.

The detailed changes are

given below.

Refer S.No 4

& 5 of the

Amendment /

Addendum

table 2


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

and Medical College

Website 1) 4 CPU, 8 Core @ 2.5

Ghz or 4 CPU, 10

Core @2.2 Ghzor

higher for MIS / CMS

Application and

Database Servers.

2) 1 CPU, 8 Core @ 2.5

Ghz or 1 CPU, 10

Core @2.2 Ghz or

higher for Production

Website Application

Servers.

3) 2 CPU, 8 Core @ 2.5

Ghz or 2 CPU, 10

Core @2.2 Ghz or

higher for Testing,

Application and

Database Servers.

4) No change in CPU

family - E5 for

Application Servers

and E7 for Database

Servers.

5) No change in servers


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

count (Qty).

8 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website

The document has to

clearly mention, why the

virtualization is needed

and whether it will be

needed immediately or

later.

The OS with virtualization

capability is preferred for

use during the contract

period without any

additional cost.

As per

existing

tender clause

only

9 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website

The mentioning of

unlimited user licence in

the OS details of some of

the server specification,

hence to be added after

clarification.

OS license is tagged to

Host only. Under root user

N number of super admin

id can be created as per

project needs.

As per

existing

tender clause

only

10 Section VI –

Schedule of


Requirement

Regarding backup

software the bid

document should clearly

Bidder to provide a

Backup software which is

capable of handling the

As per

existing

tender clause


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website

mention what capacity of

database the backup

software has to be sized,

or number of cores if

TNHSP require core

based. The prospective

bidder informed that the

capacity based licence

will be cheaper, but

TNHSP has to clearly

mention it taking into

consideration, the DB

size growth till the

project period of 5 years.

database size compatible

to the project

infrastructure during the

entire contract period.

only

11 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website

Regarding L3 engineer,

the prospective bidder

informed that as per

industry standards, no

single individual will be

specialised in hardware,

OS, Web, App & DB

layers. Hence the bid

document should give

what is the primary skill

The on-site support

Engineer should have the

following qualifications,

skillets and experience.

B.Tech / MCA or

equivalent or higher with

minimum 2 years

experience in System

Administration and

RDBMS.

Refer S.No 3

of the

Amendment /

Addendum

table 2


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

the L3 engineer should

have, hardware+OS+Web

or App+DB. The other

skill will be only basic,

but to a level that the

same person will be able

to coordinate back to

back with OEM and

resolve issues in all

layers.

PostgreSQLcertified

Associate is preferred.

The resource provided

by the bidder will be

evaluated and certified

for capability by the

both APP / DB OEMs.

12 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for HMIS/HMS/MIS

and Medical College

Website

The prospective bidders

also requested to clearly

mention the role of SI in

the migration activity.

The sequence of actions

to be done by the SI to be

listed in the document.

The Application

migration is the

responsibility of the

Application Developer

(TCS) only.

As per

existing

tender clause

only

13 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

The prospective bidder

informed that SI will be

able to do a vanilla

installation and any fine

tuning of the software as

The installation and

support responsibilities

should be done as per the

project requirement

scoped in the bid

As per

existing

tender clause

only


S.

No

Clause No.

of

ITB/GCC/SC

C/ Forms


Sl. No.

of

Amendment /

Addendum

[Table 2]

wherever

applicable

Remarks

for HMIS/HMS/MIS

and Medical College

Website

required for the migrated

application has to be

done by the OEMs

directly. Hence minimum

of 30 days onsite support

by OEM should be

captured in the bid

document.

document.

14 Specification of

Servers (All) Installation and support Clarity required for scope

of support by SIs

(Bidders) and OEMs.

The bidder should provide

all support including

installation, deployment,

maintenance and other

service support during the

entire contract period as

per the scope defined in

the bid document.

As per

existing

tender clause

only


Table 2-Amendment / Addendum to Bidding Document

S.

No

Section, Clause /

Para & Page No

Description For Read As


Requirement

Specification for

Servers and Storage

for

HMIS/HMS/MIS

and Medical

College Website –

Development and

Scope of Work for

Application and

Database

Installation –

Terms and

Conditions – Page

No. (81)

Development and Scope of Work for

Application and Database Installation –

Terms and Conditions

Bidder to provide Web server,

Application & Database software parameter tuning at the time of

installation and revisit the parameters after 6 months and

make necessary change in the

parameters has per load requirements of TNHSP by the

respective OEM.

Bidders to include support cost for

Server tuning, health Check and

other validation for Application

Servers and Database Servers by

OEMs once in six month during the

project / contract period.

2 Specification for

Servers and Storage

for

HMIS/HMS/MIS

and Medical

College Website –

Development and

Scope of Work for

Application and

Database

Installation –

Terms and

Conditions – Page

No. (81)

Development and Scope of Work for Application and Database Installation – Terms and Conditions

The Bidder has to provide the proof of Back to Back Support

with OEM for the above

mentioned number of years

The OEM should submit MAF that

ensure support for the entire

contract period.

The support should be as per the

scope mentioned in the bid.


3 Section VI –

Schedule of


Requirement

Specification for

Servers and Storage

for

HMIS/HMS/MIS

and Medical

College Website

Qualification, Skill sets and Experience of the on-site support engineer

Nil The on-site support Engineer

should have the following

qualifications, skill sets and

experience.

B.Tech / MCA or equivalent or

higher with minimum 2 years

experience in System

Administration and RDBMS.

PostgreSQL certified Associate is

preferred.

The resource provided by the

bidder will be evaluated and

certified for capability by the both

APP / DB OEMs.

4 Specification for

Servers and Storage

for

HMIS/HMS/MIS

and Medical

College Website -

Requirement 8:

Phase III Database

Servers (MIS, CMS

& College Website)

– 4No’s – Page no

(81)

Processor Must be latest generation model. Must have min. of 4 CPU 2.5Ghz * 8 Cores, Must be Intel Xeon processor E7 product family CPUs; Processor

offered should be of the highest clock speed with the latest chipset as applicable to the quoted processor technology

Must be latest generation model. Must

have min. of 4 CPU, 8 Cores @ 2.5

Ghz or 4CPU, 10 Cores @ 2.2 Ghzor

higher for Application and Database

Servers for CMS and MIS,1 CPU, 8

Cores @ 2.5 Ghzor 1 CPU, 10 Cores

@ 2.2 Ghzor higher for Production

Website Application Servers and 2

CPU, 8 Cores @ 2.5 Ghz or 2CPU,

10 Cores @ 2.2 Ghzor higher for

Testing Application and Database

Servers, Must be Intel Xeon processor

E5 product family CPUs for

Application Servers and E7 product

family CPUs for Database Servers;

Processor offered should be of the

latest chipset as applicable to the

quoted processor technology


5 Specification for

Servers and Storage

for

HMIS/HMS/MIS

and Medical

College Website -

Requirement 9:

Phase III Web/ App

Servers (MIS,

CMS) – 9No’s

Processor Must be latest generation model. Must have min. of 4 CPU 2.5Ghz * 8 Cores, Must be Intel Xeon processor E5 product family CPUs; Processor offered should be of the highest clock

speed with the latest chipset as applicable to the quoted processor technology.

Must be latest generation model. Must

have min. of 4 CPU, 8 Cores @ 2.5

Ghz or 4CPU, 10 Cores @ 2.2 Ghzor

higher for Application and Database

Servers for CMS and MIS,1 CPU, 8

Cores @ 2.5 Ghzor 1 CPU,10 Cores

@ 2.2 Ghzor higher for Production

Website Application Servers and 2

CPU, 8 Cores @ 2.5 Ghz or 2 CPU,

10 Cores @ 2.2 Ghzor higher for

Testing Application and Database

Servers, Must be Intel Xeon processor

E5 product family CPUs for

Application Servers and E7 product

family CPUs for Database Servers;

Processor offered should be of the

latest chipset as applicable to the

quoted processor technology.

6 Page no (4) of the

tender document

National level Competitive Bidding

for Supply…………………

(1)……

(2) The Tamil Nadu…..

The Tamil Nadu Health Systems

Project (TNHSP) is being

implemented in Tamil Nadu from

January 2005 with the financial

assistance from the International

Development Association.

Provision of infrastructure in terms

of buildings and equipments to all

the secondary care hospitals in the

state is one of the key activities of

the project. Tamil Nadu Health

Systems Project has now

implemented HMIS / HMS on pilot

basis in 5 hospitals and in all 43

hospitals in 5 pilot districts

including 12 accreditation hospitals

The Tamil Nadu Health Systems

Project (TNHSP) is being

implemented in Tamil Nadu from

January 2005 with the financial

assistance from the International

Development Association. Provision

of infrastructure in terms of

buildings and equipments to all the

secondary care hospitals in the state

is one of the key activities of the

project. Tamil Nadu Health Systems

Project has now implemented HMIS

/ HMS on pilot basis in 5 hospitals

and in all 43 hospitals in 5 pilot

districts including 12 accreditation

hospitals under phase1.Up scaling


under phase1.Up scaling the same

to all the project hospitals in

remaining 24 districts under phase

2 which is in completion stage.

Now the Tamil Nadu Health

Systems Project (TNHSP) has

proposed to implement HMSOP

Work flow,in 8 Medical College

Hospitals, MIS in 48 DME

institution including the Office of

DME and CMS in 19 Medical

Colleges and HMS for NCD in 100

Municipal & Corporation

Hospitals,implementation activities

in Phase 3 at 175+ Locations which

includes procurement of hardware

required and it intends to apply part

of the proceeds of this credit to

payments under the Contract for

Supply of New Infrastructure,

Redeployment of Existing

Infrastructure, Migration, Integrate

and Rollout the Integrated

Architecture, Commissioning,

Maintenance and Support with On-

Site & Off-Site resources through a

Single Point Service Provider.

the same to all the project hospitals

in remaining 24 districts under

phase 2 which is in completion

stage. Now the Tamil Nadu Health

Systems Project (TNHSP) has

proposed to implement HMSOP

Work flow, in 45 Medical College

Hospitals, MIS in 48 DME

institution including the Office of

DME and CMS in 19 Medical

Colleges and HMS for NCD in 100

Municipal & Corporation

Hospitals,implementation activities

in Phase 3 at 175+ Locations which

includes procurement of hardware

required and it intends to apply part

of the proceeds of this credit to

payments under the Contract for

Supply of New Infrastructure,

Commissioning, Maintenance and

Support with On-Site & Off-Site

resources through a Single Point

Service Provider.


7 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (73)

Requirement Specifications for

Servers and Storage for

HMIS/HMS/MIS, CMS, and

Medical College Website.

Requirement specifications for

servers and storage for MIS/CMS

and Medical College website.

8 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (73)

Extending the existing HMS

applications (OP Work flow) to the

tertiary care sector in Tamil Nadu

with the additional 1 application

server and 2 PG-POOL server to

be procured. The respective

specifications are indicative and

inclusive of the use along with the

existing Phase-1 and 2 servers to

meet the total requirements for

running HMS application.

One Application Server requirement

Deleted. Please refer Corrigendum

No.2.


9 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (73)

The software stack HMS

1. Open source Solaris,

2. Open Source Webserver

3. Open source Glassfish

4. Open source PostgreSQL

5. Open source PG_POOL

6. Open source Slony

Deleted

10 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (73)

Assumptions for HMS

Specifications :

1. The MIS application currently

deployed in the existing Server

environment will be shifted out to

new server environment

2. The existing Phase I and Phase

II server infrastructure with

necessary upgrade and additional

Servers will be fully available for

HMS application only

3. The set up will be supported

fully for hardware and server

software

4. Necessary infrastructure support

is available at the data center

(connectivity, ports, power, etc.)

5. There is no provision for

Deleted


Disaster Recovery given in this

proposal. The arrangements will

be made in accordance to the State

Government for the health

department as planned for the State

Data center.

11 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (74)

Integration with existing

Infrastructure: The vendor has to integrate the new

infrastructure with the existing

Server setup of TNHSP, to ensure

re-use of existing hardware,

software and tools for running

HMS application

The following additional hardware

requirements are to be procured

and integrated with the existing

Phase-1 and Phase 2 Server

environment set up at the Tamil

Nadu State Data Center. Architecture Diagram

Deleted

12 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

Operation methodology: The technical specification of both

existing and new infrastructure is

given below for the understanding

of the bidders to submit their bids

by fully understanding the scope

and responsibilities and SLA.

The requirements of phase-3

integrated architecture requires

Servers, SAN storage systems,

SAN switches, Network switches,

Operation methodology:

The technical specification of new

infrastructure is given below for

the understanding of the bidders to

submit their bids by fully

understanding the scope and

responsibilities and SLA.

The requirements of phase-3

requires Servers, SAN storage

systems, SAN switches, Network

switches, NAS appliances both at


no (74) NAS appliances both at TNSDC

and TNHSP.

The installation, commissioning,

maintenance and support during

the contract period

should be the joint responsibility of

the SMT (Server Management

Team) which has the

members from the Phase-1, Phase-

2 and Phase-3 vendor service

providers, respective OEMs,

TCS as the HMIS Application

Developer and Support service

provider and the Project

Management Team of TNHSP)for

knowledge share on adopting

change requirements,

patches, updates, upgrades and

implementing or migrating to new

solution etc.

At present, M/s.TCS (Application

Developer and consultants for

TNHSP) with the

Server Administrators of TNHSP

are functioning as the Operation

Team otherwise called as

SMT (Server Management Team)

together with the OEMs (such as

Oracle and Enterprise

DB) and their authorized bidders /

support partners, viz. M/s.HCL and

M/s.Accel Frontline

Ltd.

TNSDC and TNHSP.

The installation, commissioning,

maintenance and support during the

contract period

should be the joint responsibility of

the SMT (Server Management

Team) which has the

members from the Phase-3 vendor

service providers, respective

OEMs,

TCS as the HMIS Application

Developer and Support service

provider and the Project

Management Team of TNHSP),

which includes knowledge share,

adopting change requirements on

patches, updates, upgrades etc.

It is proposed that the new vendor

finalized for Phase-3 need to

support the Application Developer

in migration activity, supply new

infrastructure and

support as single point of

service provider of Turnkey

solution.


It is proposed that the new vendor

finalized for Phase-3 need to re-use

existing

infrastructure wherever applicable,

, support migration, supply new

infrastructure and

integrate all the components and

support the Integrated Architecture

by the single point of

service provider as a Turnkey

solution.

In view of the above arrangement,

the present AMC service provider

M/s.HCL (of 10

Servers etc procured in Phase-1)

and the present Warranty Service

Provider M/s.Accel

Frontline Ltd (including the 6

Servers procured and upgradation

and redeployment in Phase-

2) have to support the new team

without affecting the smooth

functioning of the project

deliverables. Any support to the

existing infrastructure required

should be undertaken by the

new vendor by support transfer

from the present service provider

at the already agreed rates

or any mutual agreed rates during

the contract period as desired by

the Purchaser / customer

/ Government at an appropriate


time.

Requirements for

13 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (78) to (81)

Requirement - 3: Backup

environment integration,

Requirement - 4: Management,

Requirement - 5: Level 3 Engineer

- On-Site,

Requirement - 6: Rack,

Requirement - 7: Network and

Deployment and Scope of work for

Application and Database

installation.

Deleted

14 Section IV –

Schedule of

Requirements –

(3) Requirement

Specifications for

Servers and

Storage for

HMIS/HMS/MIS,

CMS, and

Medical College

Website. – Page

no (88)

Requirement 5a: Level 3 Engineer - On

Site:

1. The vendor should provide

an L3 Support Engineer at the

site for a period of one year.

2. The Site Engineer should

be capable of diagnosis of issues

- Hardware, Operating System,

Database, Middleware or

Application.

3. Site engineer to be aware

and understand the Roles&

responsibilities of respective

vendors for smooth execution of

1. The vendor should provide an

L3 Support Engineer at the site

for a period of one year.

2. The Site Engineer should be

capable of diagnosis of issues -

Hardware, Operating System,

Database, Middleware or

Application.

3. Site engineer to be aware and

understand theRoles &

responsibilities of respective

vendors for smooth execution of


the project.

4. Site engineer should have

the contact details of all the

components and should be able to

call the respective owners to

quickly escalate/resolve issues

the project.

4. Site engineer should have the

contact details of all the

components and should be able to

call the respective owners to

quickly escalate/resolve issues

5. Site Engineer should train the

local team of TNHSP and transfer

support responsibilities to the new

local team to the entire

satisfaction of TNHSP before the

end of support / contract period.

15 Page no (1) of the

tender document

Supply of new infrastructure,

Redeployment of Existing

Infrastructure, Migration, Integrate

and Rollout the Integrated

Architecture, commissioning,

maintenance and support with on-

site & off-site resources through a

single point service provider.

Supply of new infrastructure,

commissioning, maintenance and

support with on-site & off-site

resources through a single point

service provider.

NCB No. ELCOT /NW / 32687 / TNHSP Phase III / NCB /AG68 ... 04 to the NCB... · ITB/GCC/SC C/ Forms...

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Transcript of NCB No. ELCOT /NW / 32687 / TNHSP Phase III / NCB /AG68 ... 04 to the NCB... · ITB/GCC/SC C/ Forms...