nbn™ Ethernet Product Module · 2019. 11. 1. · Part A: The nbn™ Ethernet Product SFAA –...
Transcript of nbn™ Ethernet Product Module · 2019. 11. 1. · Part A: The nbn™ Ethernet Product SFAA –...
nbn™ Ethernet Product
Module Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of
Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.
SFAA - Wholesale Broadband Agreement - nbn™ Ethernet Product Module
Roadmap
The nbn™ Ethernet Product Module sets out the following terms and conditions which apply to
nbn’s supply of the nbn™ Ethernet Product:
the nbn™ Ethernet Product Description;
the nbn™ Ethernet Product Technical Specification;
the nbn™ Ethernet Service Levels Schedule;
the nbn™ Ethernet Price List;
the nbn™ Ethernet Product Terms; and
the nbn™ Ethernet Fair Use Policy.
Product Description nbn™ Ethernet Product Module
Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form
of Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
2
Copyright
This document is subject to copyright and must not be used except as permitted below or under the
Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for
commercial gain without the prior written consent of nbn. You may reproduce and publish this document in
whole or in part for educational or non-commercial purposes as approved by nbn in writing.
Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.
Disclaimer
This document is provided for information purposes only. The recipient must not use this document other
than with the consent of nbn and must make its own inquiries as to the currency, accuracy and
completeness of this document and the information contained in it. The contents of this document should
not be relied upon as representing nbn’s final position on the subject matter of this document, except
where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change
as a consequence of nbn finalising formal technical specifications, or legislative and regulatory
developments.
Environment
nbn asks that you consider the environment before printing this document.
Product Description nbn™ Ethernet Product Module
Wholesale Broadband Agreement
Version Description Effective Date
3.0 First issued version of WBA 3 17 November 2017
Introduction
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Introduction
This nbn™ Ethernet Product Description describes the nbn™ Ethernet Product. It forms part of the
nbn™ Ethernet Product Module.
Roadmap
A roadmap describing the structure of this nbn™ Ethernet Product Description follows for the
assistance of Customer.
Part A: The nbn™ Ethernet Product
Part A describes what the nbn™ Ethernet Product is.
Part A: The nbn™ Ethernet Product Page
The nbn™ Ethernet Product 5
Part B: Required Product Components
Part B describes the four core Product Components of nbn™ Ethernet which Customer must order.
Part B: Required Product Components Page
1 Network-Network Interface (NNI) 6
2 Connectivity Virtual Circuit (CVC) 7
3 Access Virtual Circuit (AVC) 10
4 User Network Interface (UNI) 14
Part C: Optional Product Features
Part C describes the optional Product Features of nbn™ Ethernet which Customer may elect to
order.
Part C: Optional Product Features Page
5 Multicast 17
6 Enhanced Fault Rectification Service 18
7 UNI-V and AVC TC-1 bundle 19
8 Satellite Test Service 19
9 Battery Backup Service 20
Part D: General conditions of supply
Part D sets out general conditions which apply to the supply of nbn™ Ethernet to Customer.
Part D: General conditions of supply Page
10 Downstream supply 21
Roadmap
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Part D: General conditions of supply Page
11 Interconnection and network supply chain 21
12 nbn™ Network architecture and nbn™ Ethernet boundaries 23
13 Speeds, performance and availability 24
Part A: The nbn™ Ethernet Product
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Part A: The nbn™ Ethernet Product
The nbn™ Ethernet Product:
is an Ethernet-based Layer 2 virtual connection that carries traffic between a UNI used to
serve a Premises and a POI;
is supplied by means of the Fibre Network, FTTB Network, FTTN Network, HFC Network,
Wireless Network or Satellite Network;
enables Customer or its Downstream Service Providers to supply a Carriage Service or
Content Service to a Premises; and
comprises 4 Product Components, which Customer must acquire as part of nbn™
Ethernet, and a number of optional Product Features, which Customer may elect to acquire
depending on the nbn™ Network over which the nbn™ Ethernet Product is supplied:
Type Product Component / Product Feature nbn™ Network
Product
Components (required)
NNI; CVC; AVC; UNI Fibre, FTTB, FTTN,
HFC, Wireless and Satellite
Product
Features (optional)
Multicast (Multicast Domain, Multicast AVC); UNI-V and AVC TC-1 bundle; Battery Backup Service
Fibre
Enhanced Fault Rectification Service Fibre, FTTB, FTTN and HFC
The AVC and UNI Product Components are supplied as a bundle. nbn supplies the AVC to
Customer on condition that Customer also acquires a UNI in conjunction with that AVC.
Part B: Required Product Components
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Part B: Required Product Components
Section 1 describes the NNI. Customer must order an NNI for each CSA where nbn supplies nbn™
Ethernet to Customer. Customer connects its network to the nbn™ Network at the POI where the
NNI is located.
1. Network-Network Interface (NNI)
1.1 NNI description
(a) A Network-Network Interface or NNI is the interface at a POI where Customer traffic is
handed over to the nbn™ Network.
(b) The NNI is the point of handover for all CVCs associated with that NNI.
(c) The NNI Bearer is the physical interface between the Customer switch and the nbn™
Network.
(d) An NNI Bearer must be configured as a member of an NNI Group which is a logical
interface comprising one or more NNI Bearers supplied by nbn to Customer.
(e) An NNI supplied in respect of:
(i) nbn™ Ethernet (Satellite) will not be made available in respect of nbn™ Ethernet
supplied by means of any other access technology; and
(ii) nbn™ Ethernet supplied by means of any access technology other than the
Satellite Network will not be made available in respect of nbn™ Ethernet
(Satellite).
1.2 NNI Bearer
The physical interface options for the NNI Bearer are:
NNI Bearer profile
1000BaseLX
10GBaseLR
1000BaseEX
10GBaseER
1.3 NNI Group
(a) An NNI Bearer can only be configured as a member of an NNI Group if its interface rate is
the same as the interface rate of the NNI Group.
(b) Each NNI Bearer must be configured with a logical single or diverse chassis redundancy
mode, together forming an NNI Group.
(c) Single chassis is the only redundancy mode available for an NNI Group comprised of a
single NNI Bearer.
(d) If Customer selects single chassis as the redundancy mode for an NNI Group:
(i) each NNI Bearer in that NNI Group will be connected to the same chassis; and
Part B: Required Product Components
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(ii) the NNI will operate as a single, unprotected interface.
(e) Each NNI Bearer in an NNI Group where Customer selects diverse chassis as the
redundancy mode will be connected across a pair of chassis.
(f) Once an NNI Group is activated, the redundancy mode of that NNI Group cannot be
reconfigured.
Section 2 describes the CVC. Customer must order a CVC for each CSA where nbn supplies nbn™
Ethernet to Customer. The size of the CVC that Customer requires is at the discretion of Customer
(subject to this section 2 and the nbn™ Ethernet Fair Use Policy).
2. Connectivity Virtual Circuit (CVC)
2.1 CVC description
(a) A Connectivity Virtual Circuit or CVC is Ethernet-based Layer 2 virtual capacity on the
nbn™ Network used to carry Customer traffic between multiple AVCs in a CSA on an
aggregated basis and the NNI at the POI serving that CSA.
(b) Subject to sections 2.2 to 2.4, nbn will make the CVC available in traffic class 1 (CVC TC-
1), traffic class 2 (CVC TC-2) and traffic class 4 (CVC TC-4).
(c) Customer may order a CVC TC-4, CVC TC-1 or CVC TC-2, or any combination of the three,
in any of the bandwidth profiles set out in sections 2.2, 2.3 and 2.4, provided that the total
combination of CVC bandwidth profiles is not zero.
(d) A CVC supplied in respect of:
(i) nbn™ Ethernet (Satellite) will not be made available in respect of nbn™ Ethernet
supplied by means of any other access technology; and
(ii) nbn™ Ethernet supplied by means of any access technology other than the
Satellite Network will not be made available in respect of nbn™ Ethernet
(Satellite).
2.2 CVC TC-4
(a) Customer may order a CVC TC-4 in respect of nbn™ Ethernet (Fibre), nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC), nbn™ Ethernet (Wireless) and
nbn™ Ethernet (Satellite).
(b) Customer must select a bandwidth profile for the CVC TC-4.
(c) The CVC TC-4 bandwidth profiles available in respect of:
(i) nbn™ Ethernet (Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN), nbn™
Ethernet (HFC) and nbn™ Ethernet (Wireless) are:
CVC TC-4 symmetrical Mbps (CIR) In symmetrical Mbps (CIR) increments of
0 0
100-300 50
300-10,000 100
(ii) nbn™ Ethernet (Satellite), subject to sections 2.2(d) and 2.2(e), are:
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CVC TC-4 symmetrical Mbps (CIR)
In symmetrical Mbps (CIR) increments of
For CVC Class
0 0 0, 1, 2
100-1,000 25 0, 1, 2
(d) In respect of nbn™ Ethernet (Satellite), Customer must:
(i) specify a CVC Class for each CVC TC-4;
(ii) associate at least 1,600 AVCs with each CVC TC-4 before ordering any further CVC
TC-4 in the same CVC Class; and
(iii) at all times, associate at least the following number of AVCs with each CVC TC-4:
CVC Class Minimum number of AVCs that must be associated with each CVC TC-4
Initial 100 Mbps bandwidth profile
Initial 25 Mbps
bandwidth profile increment above
100 Mbps
Each additional
25 Mbps bandwidth profile increment
0 0 235 82
1 0 190 74
2 0 170 66
Note: If Customer orders more than one CVC in a CVC Class, each limitation in this section 2.2(d) applies to
each such CVC.
(e) If Customer fails to comply with section 2.2(d)(iii) in connection with a CVC TC-4 (without
limiting any rights that nbn may have in relation to such failure under the Head Terms or
the nbn™ Ethernet Fair Use Policy), nbn may modify the bandwidth profile of that CVC
TC-4 by following the process set out in the WBA Operations Manual.
2.3 CVC TC-1
(a) Customer may order a CVC TC-1 in respect of nbn™ Ethernet (Fibre), nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC), nbn™ Ethernet (Wireless) and
nbn™ Ethernet (Satellite).
(b) Customer must select a bandwidth profile for the CVC TC-1. Subject to sections 2.3(c) and
2.3(d), the CVC TC-1 bandwidth profiles are:
CVC TC-1 symmetrical Mbps (CIR)
In symmetrical Mbps (CIR) increments of
nbn™ Network
0-10 5 Fibre, FTTB, FTTN, HFC, Wireless and Satellite
10-20 10 Fibre, FTTB, FTTN, HFC and Wireless
20-30 5 Fibre, FTTB, FTTN, HFC and Wireless
30-60 10 Fibre, FTTB, FTTN, HFC and Wireless
60-120 20 Fibre, FTTB, FTTN, HFC and Wireless
120-150 30 Fibre, FTTB, FTTN, HFC and Wireless
150-300 50 Fibre, FTTB, FTTN, HFC and Wireless
Part B: Required Product Components
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300-500 100 Fibre, FTTB, FTTN, HFC and Wireless
(c) Customer must, at all times, associate at least the following number of AVCs with each
CVC TC-1 for nbn™ Ethernet (Satellite):
CVC TC-1 symmetrical Mbps (CIR) Minimum number of AVCs that must be associated with each CVC TC-1
0 0
5 0
10 333
(d) If Customer fails to comply with section 2.3(c) (without limiting any rights that nbn may
have in relation to such failure under the Head Terms or the nbn™ Ethernet Fair Use
Policy), nbn may modify the bandwidth profile of the CVC TC-1 by following the process
set out in the WBA Operations Manual.
2.4 CVC TC-2
(a) Customer may order a CVC TC-2 in respect of nbn™ Ethernet (Fibre), nbn™ Ethernet
(FTTB) and nbn™ Ethernet (FTTN).
(b) Customer must select a bandwidth profile for the CVC TC-2. The CVC TC-2 bandwidth
profiles are:
CVC TC-2 symmetrical Mbps (CIR)
0
5
10
20
25
30
40
50
60
80
100
120
150
200
250
300-1000 (in increments of 100 Mbps)
Part B: Required Product Components
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Section 3 describes the AVC. Customer must order an AVC for each Premises where nbn supplies
nbn™ Ethernet to Customer.
3. Access Virtual Circuit (AVC)
3.1 AVC description
(a) An Access Virtual Circuit or AVC is an Ethernet-based Layer 2 virtual connection on the
Fibre Network, FTTB Network, FTTN Network, HFC Network, Wireless Network or Satellite
Network that carries Customer traffic to and from a UNI used to serve a Premises.
(b) Customer must order an AVC for each Premises to which nbn™ Ethernet will be supplied.
(c) Subject to sections 3.2 to 3.4, nbn will configure the AVC to carry data in traffic class 4
(AVC TC-4) and Customer may elect to partition the AVC to additionally carry data in
traffic class 1 (AVC TC-1), traffic class 2 (AVC TC-2), or both.
(d) Customer must order an AVC TC-4, and may additionally elect to order one AVC TC-1, one
AVC TC-2, or both, in any of the bandwidth profiles set out in sections 3.2, 3.3 and 3.4
subject to section 4.1.3 of, and Appendix B to, the nbn™ Ethernet Product Technical
Specification.
(e) For each AVC traffic class Customer orders in respect of a Premises in a CSA, Customer
must order a CVC in the same traffic class in respect of that CSA.
(f) nbn will map one AVC TC-4 to any UNI used to serve the relevant Premises and will not
map more than one AVC TC-4 to the same UNI.
3.2 AVC TC-4
(a) The AVC TC-4 bandwidth profiles for nbn™ Ethernet (Fibre), nbn™ Ethernet (HFC) and
nbn™ Ethernet (Satellite) are:
AVC TC-4 downstream Mbps (PIR)
AVC TC-4 upstream Mbps (PIR)
nbn™ Network
12 1 Fibre, HFC and Satellite
25 5 Fibre, HFC and Satellite
25 10 Fibre and HFC
50 20 Fibre and HFC
100 40 Fibre and HFC
250 100 Fibre
500 200 Fibre
1000 400 Fibre
Note: To be read subject to (1) the capacity management provisions for the Satellite Network in section 3.7
below and (2) section 4.1.3 of, and Appendix B to, the nbn™ Ethernet Product Technical Specification.
(b) Subject to sections 3.2(c) to 3.2(e), the AVC TC-4 bandwidth profiles for nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (Wireless) are:
Part B: Required Product Components
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AVC TC-4 downstream Mbps (PIR)1
AVC TC-4 upstream Mbps (PIR)1
nbn™ Network
12 1 FTTB, FTTN and Wireless
25 5 FTTB, FTTN and Wireless
25 5 - 102 FTTB and FTTN
25 - 502 5 - 202 FTTB, FTTN and Wireless
25 - 1002 5 - 402 FTTB and FTTN
Notes:
1 To be read subject to (1) the description of how the PIR for these bandwidth profiles is to be interpreted in
section 13 below; (2) section 4.1.3 of, and Appendix B to, the nbn™ Ethernet Product Technical Specification.
2 Where the bandwidth profile is expressed as a range, the range shows the maximum PIR which may be
achieved at the nbn™ Network Boundary for the relevant bandwidth profile. The PIR can fall anywhere in the
range for the relevant bandwidth profile in respect of a particular AVC TC-4 used to serve a Premises (they are
not minimum-maximum PIR ranges).
(c) Subject to sections 3.2(d) and 3.2(e), nbn will comply with the PIR Objective.
(d) If the PIR at the UNI used to serve a Premises located in the footprint of the FTTB Network
or FTTN Network is not capable of achieving the PIR Objective, then:
(i) nbn will, in accordance with the WBA Operations Manual, designate that
Remediation or Interference Mitigation is required;
(ii) until Remediation or Interference Mitigation is completed, the downstream PIR and
upstream PIR at the UNI used to serve the Premises may be significantly less than
the PIR Objective in respect of the Premises; and
(iii) if nbn notifies Customer in accordance with the WBA Operations Manual that
Interference Mitigation is unsuccessful, the downstream PIR and upstream PIR at
the UNI used to serve the Premises may be significantly less than the PIR
Objective in respect of the Premises.
(e) While an nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered
Product is in a Repair Profile in accordance with the WBA Operations Manual, the
downstream PIR and upstream PIR at the UNI may be significantly less than the
downstream PIR and upstream PIR of the bandwidth profile ordered by Customer in
respect of the Ordered Product.
3.3 AVC TC-1
(a) The AVC TC-1 bandwidth profiles are:
AVC TC-1 symmetrical Mbps (CIR) nbn™ Network
0 Fibre, FTTB, FTTN, HFC, Wireless and Satellite
0.15 Fibre, FTTB, FTTN, HFC, Wireless and Satellite
0.3 Fibre, FTTB, FTTN, HFC and Wireless
0.5 Fibre, FTTB, FTTN and HFC
1 Fibre, FTTB, FTTN and HFC
Part B: Required Product Components
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2 Fibre, FTTB, FTTN and HFC
5 Fibre, FTTB, FTTN and HFC*
* Note: HFC AVC TC-1 bandwidth profiles above 2 Mbps are not available on the CMB820B variant of the HFC-
NTD.
(b) The AVC TC-1 Data Transfer Rate will be included in the overall AVC TC-4 Data Transfer
Rate except where the AVC TC-1 is mapped to the UNI-V in the case of nbn™ Ethernet
(Fibre) under section 7.
(c) Where available, Customer may acquire both an AVC TC-1 mapped to the UNI-D and an
additional AVC TC-1 mapped to the UNI-V in the case of nbn™ Ethernet (Fibre) under
section 7.
(d) The maximum AVC TC-1 capacity that Customer may order in respect of each NTD used by
nbn to supply nbn™ Ethernet (Wireless) is 0.6 symmetrical Mbps.
3.4 AVC TC-2
(a) The AVC TC-2 bandwidth profiles are:
AVC TC-2 symmetrical Mbps (CIR) nbn™ Network
5 Fibre, FTTB and FTTN
10 Fibre, FTTB and FTTN
20 Fibre, FTTB and FTTN
30 Fibre
40 Fibre
50 Fibre
60 Fibre
70 Fibre
80 Fibre
90 Fibre
100 Fibre
(b) The AVC TC-2 Data Transfer Rate will be included in the overall AVC TC-4 Data Transfer
Rate.
(c) If the CIR at the UNI used to serve a Premises is not capable of achieving an applicable
CIR Objective then:
(i) sections 3.2(c) to 3.2(e) and 3.5 will not prevent that failure from being a Service
Fault until nbn designates that Remediation or Interference Mitigation is required
in accordance with the WBA Operations Manual;
(ii) if nbn designates that Remediation or Interference Mitigation is required, until
Remediation or Interference Mitigation is completed, the downstream CIR and
upstream CIR at the UNI used to serve the Premises may be significantly less than
the CIR Objective in respect of the Premises; and
Part B: Required Product Components
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(iii) if the relevant nbn™ Ethernet Ordered Product is not supplied using a
Transitioning Special Service Line and nbn designates that Remediation or
Interference Mitigation is required and then notifies Customer in accordance with
the WBA Operations Manual that Remediation or Interference Mitigation is
unsuccessful, the downstream CIR and upstream CIR at the UNI used to serve the
Premises may be significantly less than the CIR Objective in respect of the
Premises.
(d) While an nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered
Product is in a Repair Profile in accordance with the WBA Operations Manual, the
downstream CIR and upstream CIR at the UNI may be significantly less than the
downstream CIR and upstream CIR of the bandwidth profile ordered by Customer in
respect of that nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered
Product.
3.5 CIR
Without limiting section 13.1 and subject to section 3.4(c), if the Line Rate of an nbn™ Ethernet
Ordered Product is not capable of supporting the provision of all AVC TC-1 and AVC TC-2
bandwidth profiles ordered by Customer in respect of that Ordered Product (including as set out in
sections 3.2.2 and 3.3.2 of the nbn™ Ethernet Product Technical Specification), then, for both AVC
TC-1 and AVC TC-2:
(a) the Information Rate experienced by Customer, Downstream Service Provider and End
Users may each be significantly less than the downstream CIR and upstream CIR of the
bandwidth profile ordered by Customer in respect of the relevant Ordered Product; and
(b) the Frame Delay, Frame Delay Variation and Frame Loss of the relevant Ordered Product
may each be significantly worse than the Traffic Class performance specified in section 7.1
of the nbn™ Ethernet Product Technical Specification.
3.6 Third party interference - FTTB Network and FTTN Network
(a) An Interference Event caused by the equipment or network of a third party may prejudice
the integrity, or cause a deterioration of the operation or performance of, an nbn™
Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN) Ordered Product.
(b) If an Interference Event caused by the equipment or network of a third party occurs, nbn
will undertake Interference Mitigation as soon as reasonably practicable in the
circumstances.
(c) Until nbn can mitigate the effects of an Interference Event caused by the equipment or
network of a third party, the affected Ordered Product may not operate in accordance with
this nbn™ Ethernet Product Description or the nbn™ Ethernet Product Technical
Specification.
3.7 Satellite Network capacity management
In respect of nbn™ Ethernet (Satellite):
(a) Customer must not place, and nbn may decline, an AVC order in respect of a Premises if
the supply of the ordered AVC would result in nbn supplying more than one AVC TC-4 and
one associated AVC TC-1 to all nbn customers in respect of that Premises;
(b) Customer must suspend or terminate any Customer Product that Customer becomes aware
is being used by a Downstream Service Provider or End User in connection with the
bonding of two or more UNIs (even if nbn is only supplying one of the UNIs to Customer
and the other UNI(s) to an Other Customer);
Part B: Required Product Components
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
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(c) nbn may decline an AVC order or AVC modification which would require additional Beam
capacity to be supplied during any period in which a Beam is at or near maximum
capacity; and
(d) nbn may deprioritise data transfers or reduce the maximum data transfer rate of any AVC
contributing disproportionately to Beam capacity utilisation.
Note: Sections 3.7(a) and 3.7(b) do not apply in respect of a Public Interest Premises to the extent that nbn
waives Customer's obligations in respect of that Public Interest Premises under section 34 of the nbn™
Ethernet Product Terms.
Section 4 describes the UNI which must be ordered in conjunction with the AVC for each Premises
where nbn supplies nbn™ Ethernet to Customer.
4. User Network Interface (UNI)
4.1 UNI description
(a) The User Network Interface or UNI is a physical port to which nbn supplies nbn™
Ethernet in respect of a Premises.
(b) nbn will make one or more of the following types of UNI available in respect of a Premises,
in accordance with section 4.1(c):
(i) the UNI-D;
(ii) the UNI-V; and
(iii) the UNI-DSL.
(c) The type of UNI which nbn makes available in respect of a Premises depends on the nbn™
Network used to serve the Premises, the functionality requested by Customer and the type
of Premises:
Type of UNI Port Location of UNI port Number of
available ports on
NTD
Type of Premises
nbn™ Network
UNI-D Ethernet NTD 4 All Premises¹ Fibre,
Wireless and Satellite
UNI-D Ethernet NTD 12 All Premises¹ HFC
UNI-V Analogue NTD 2 All Premises¹ Fibre
UNI-DSL xDSL Jumper Cable
termination on the Customer Side MDF
N/A (there is no NTD)
All Premises FTTB
UNI-DSL xDSL Jumper Cable
termination on the Customer Side MDF
N/A (there is no NTD)
Premises at an MDU Site
FTTN
UNI-DSL xDSL Telecommunications
Outlet or, if present, Passive
NTD3
N/A (there is no NTD)
Premises not
at an MDU Site
FTTN
Part B: Required Product Components
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
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Notes:
¹ In a Multi-Premises Site served by the Fibre Network or HFC Network, nbn will be responsible for the
installation, supply and repair of nbn™ Ethernet up to and including the UNI on the NTD in the same way as
for any other Premises served by the Fibre Network or HFC Network (as applicable), including where the UNI is
located on an NTD installed at a Centralised Deployment location associated with a Non-Addressable Object.
² Although the CM8200B variant of the HFC-NTD is physically equipped with two UNI-D ports (UNI-D1 and
UNI-D2), only UNI-D1 is available for use. Typically, UNI-D2 will be covered with a sticker.
3 Where the nbn™ Network Boundary Point is at a Passive NTD, nbn will be responsible for the installation,
supply and repair of nbn™ Ethernet up to, and including, the Passive NTD. In those cases, nbn will not be
responsible for reconfiguring wiring beyond the Passive NTD to the Telecommunications Outlet.
(d) Access to and use of a UNI used to serve a Premises is subject to any availability rules set
out in the WBA Operations Manual.
4.2 UNI-D
(a) The number of UNI-Ds available at a Premises served by the Fibre Network, HFC Network,
Wireless Network or Satellite Network depends on:
(i) whether a Premises is located in the footprint of the Fibre Network, HFC Network,
Wireless Network or Satellite Network; and
(ii) the number and type of NTDs which are installed at that Premises.
(b) The UNI-D has an electrical interface and will not be made available with an optical
interface.
(c) It is a condition of supply of an AVC TC-4 Product Component of nbn™ Ethernet (Fibre),
nbn™ Ethernet (HFC), nbn™ Ethernet (Wireless) and nbn™ Ethernet (Satellite) that
Customer also acquire a UNI-D in conjunction with that AVC TC-4 for each Premises at
which nbn™ Ethernet will be supplied.
4.3 UNI-V
(a) The number of UNI-Vs available at a Premises served by the Fibre Network depends on the
number of NTDs which nbn has installed at that Premises.
(b) The UNI-V is an optional Product Feature of nbn™ Ethernet (Fibre) and incorporates an
analogue telephone adaptor for the supply of telephony services to a Premises.
Note: See section 7 for more information.
4.4 UNI-DSL
(a) The number of UNI-DSLs available at a Premises served by the FTTB Network or FTTN
Network depends on:
(i) the number of distinct nbn™ Copper Pairs installed at the Premises which
terminate at an accessible xDSL port; and
(ii) the allocation and installation by nbn of a single xDSL port to each distinct nbn™
Copper Pair.
(b) It is a condition of supply of an AVC TC-4 Product Component of nbn™ Ethernet (FTTB)
and nbn™ Ethernet (FTTN) that Customer also acquires a UNI-DSL in conjunction with that
AVC TC-4 for each Premises at which nbn™ Ethernet will be supplied.
Part B: Required Product Components
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
16
4.5 UNI mappings and AVC bandwidth profiles
The UNI mappings and AVC bandwidth profiles available for those UNI mappings are:
nbn™ Network AVC UNI mapping Available bandwidth profiles described in
Fibre AVC TC-4 UNI-D Section 3.2(a)
AVC TC-1 UNI-D (default) Section 3.3(a)
UNI-V (optional) Section 7
AVC TC-2 UNI-D Section 3.4
FTTB and FTTN AVC TC-4 UNI-DSL Section 3.2(b)
AVC TC-1 UNI-DSL Section 3.3(a)
AVC TC-2 UNI-DSL Section 3.4
HFC AVC TC-4 UNI-D Section 3.2(a)
AVC TC-1 UNI-D Section 3.3(a)
Wireless AVC TC-4 UNI-D Section 3.2(b)
AVC TC-1 UNI-D Section 3.3(a)
Satellite AVC TC-4 UNI-D Section 3.2(a)
AVC TC-1 UNI-D Section 3.3(a)
Part C: Optional Product Features
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
17
Part C: Optional Product Features
Section 5 describes the optional Multicast feature of nbn™ Ethernet designed for delivering audio-
visual and other content such as Internet Protocol Television (IPTV) simultaneously to multiple End
Users. The Multicast feature is only available for nbn™ Ethernet (Fibre).
5. Multicast
5.1 Description
(a) Multicast allows Customer to supply uni-directional data once at the NNI which is then
replicated over the Fibre Network to be delivered simultaneously to multiple NTDs
(Multicast).
(b) Multicast is an optional Product Feature of the AVC and CVC Product Components of nbn™
Ethernet (Fibre). nbn will only make Multicast available by supplying:
(i) the CVC in the multicast traffic class (Multicast Domain); and
(ii) the AVC in the multicast traffic class (Multicast AVC).
(c) In addition to the core components described in Part B of this document, Customer must
also acquire:
(i) a Multicast Domain for each CSA; and
(ii) a Multicast AVC in respect of each Premises within that CSA,
where Customer wishes to offer the Multicast feature.
(d) nbn will use the AVC TC-4 and CVC TC-4 supplied to Customer in respect of a Premises to
transfer upstream traffic related to the supply of Multicast to Customer at that Premises.
5.2 Multicast Domain
(a) The Multicast Domain bandwidth profiles are:
Multicast Domain downstream Mbps (CIR) In downstream Mbps (CIR) increments of
100-1000 100
(b) nbn will not supply any upstream data transfer capacity as part of any Multicast Domain.
(c) nbn will only supply one Multicast Domain to Customer at each CSA.
(d) Customer must configure one or more Media Streams for each Multicast Domain.
(e) A Media Stream may include any audio-visual and other content which is suitable for
distribution using the Multicast Components considering the product performance and
functionality of the Multicast Components.
(f) The Multicast Domain dimension must be at least the sum of all Media Streams that
Customer wishes to offer in that Multicast Domain.
(g) The configured peak bandwidth value for each Media Stream must be between the
following minimum and maximum values (inclusive) and can be defined in increments of
0.1 Mbps:
Part C: Optional Product Features
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
18
Media Stream Configured peak bandwidth value (Mbps)
Minimum value 2.5
Maximum value 20
(h) The supply of data to Downstream Service Providers and End Users through a Media
Stream may be interrupted if the data throughput of the Media Stream exceeds the
configured peak bandwidth value of that Media Stream. Customer is responsible for
provisioning each Media Stream with a configured peak bandwidth value.
5.3 Multicast Access Virtual Circuit (Multicast AVC)
(a) The Multicast AVC bandwidth profiles are:
Multicast AVC downstream Mbps (CIR) In downstream Mbps (CIR) increments of
5 0
20-50 10
(b) nbn will not supply any upstream data transfer capacity as part of any Multicast AVC.
(c) nbn will map the Multicast AVC and the AVC TC-4 supplied to Customer to the same UNI-D
at a Premises.
(d) nbn will not map more than one Multicast AVC to the same UNI-D.
Section 6 describes the optional Enhanced Fault Rectification Service available for nbn™ Ethernet
(Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC).
6. Enhanced Fault Rectification Service
(a) The Enhanced Fault Rectification Service is an optional Product Feature of nbn™
Ethernet (Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC)
which provides Customer with enhanced Service Levels for the rectification of End User
Faults which affect an nbn™ Ethernet (Fibre) Ordered Product, nbn™ Ethernet (FTTB)
Ordered Product, nbn™ Ethernet (FTTN) Ordered Product or nbn™ Ethernet (HFC)
Ordered Product (as the case may be).
(b) nbn offers the following Enhanced Fault Rectification Service options:
Option
Enhanced-12
Enhanced-12 (24/7)
Enhanced-8
Enhanced-8 (24/7)
Enhanced-6*
Enhanced-6 (24/7)*
Enhanced-4*
Enhanced-4 (24/7)*
* Note: Not available in respect of nbn™ Ethernet (HFC) Ordered Products.
Part C: Optional Product Features
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
19
(c) Details of these Enhanced Fault Rectification Service Level options are set out at section
8.1 of the nbn™ Ethernet Service Levels Schedule.
Section 7 describes the optional UNI-V and AVC TC-1 bundle which is a feature of nbn™ Ethernet
designed for voice services over nbn™ Ethernet. The UNI-V and AVC TC-1 bundle is only available
for nbn™ Ethernet (Fibre) and where Customer has also acquired an AVC TC-4 and UNI-D bundle.
7. UNI-V and AVC TC-1 bundle
(a) The UNI-V is an optional Product Feature of nbn™ Ethernet (Fibre) which provides
Customer with access to an analogue telephony interface on the NTD (where available) for
the purpose of migrating legacy telephone services.
(b) Customer may elect to order a 0.15 Mbps AVC TC-1 which is mapped to the UNI-V (where
available) in the case of nbn™ Ethernet (Fibre). If Customer so elects, Customer must
acquire a UNI-V in conjunction with that AVC TC-1.
(c) Where the AVC TC-1 is mapped to the UNI-V, the 0.15 Mbps AVC TC-1 will be supplied
through a separate AVC and not included in the overall AVC TC-4 Data Transfer Rate.
(d) Customer may only use the UNI-V to transmit voice and data traffic in the voice band.
Note: Further detail of the UNI-V is outlined in section 4.
Section 8 describes the optional supply of a Satellite Test Service which is available to Customer
on request, at nbn’s discretion, if Customer is acquiring or considering acquiring nbn™ Ethernet
(Satellite).
8. Satellite Test Service
(a) The Satellite Test Service is an nbn™ Ethernet (Satellite) Ordered Product which allows
Customer to conduct testing of applications, Customer Products, the Customer Network
and the Customer Platform in connection with the Satellite Network.
(b) The supply of the Satellite Test Service comprises:
(i) an AVC TC-4 and an associated UNI;
(ii) an optional AVC TC-1 associated with the same UNI; and
(iii) the Installation of Connecting Equipment.
(c) Customer may request:
(i) up to a maximum of five Satellite Test Services in total; and
(ii) in respect of any given Beam, up to a maximum of one Satellite Test Service.
(d) nbn will only supply the Satellite Test Service in response to a request from Customer if:
(i) Customer has successfully On-boarded, or is in the process of On-boarding, for
nbn™ Ethernet (Satellite); and
(ii) nbn determines, acting reasonably, that Customer requires the Satellite Test
Service to successfully supply Customer Products to which nbn™ Ethernet
(Satellite) is an input.
(e) nbn may, at its discretion:
Part C: Optional Product Features
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
20
(i) supply a Satellite Test Service to a Premises which is served by the Fibre Network,
FTTB Network, FTTN Network, HFC Network or Wireless Network; and
(ii) require Customer to select an alternative location if Customer requests the supply
of a Satellite Test Service at a location:
(A) at which it would be difficult for nbn to Install the Connecting Equipment;
(B) which is served by a Beam which nbn determines is, or is likely to become,
subject to capacity constraints; or
(C) which would require nbn to supply more than one Satellite Test Service to
Customer using a given Beam.
(f) nbn will not conduct, or assist Customer to conduct, any testing in connection with the
Satellite Test Service except to the extent of supplying the Satellite Test Service and
installing the Connecting Equipment for the Satellite Test Service under this section 8.
Note: See the nbn™ Ethernet Product Terms for details of the Charges, Service Levels and related rules which
apply in respect of Satellite Test Services.
Section 9 describes the Battery Backup Service which is an optional feature available for nbn™
Ethernet (Fibre).
9. Battery Backup Service
(a) The Battery Backup Service provides battery backup functionality for a UNI port at a
Premises in the event of mains power failure which affects the NTD.
(b) nbn will make the Battery Backup Service available for each UNI port in the case of nbn™
Ethernet (Fibre).
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
21
Part D: General conditions of supply
Section 10 sets out obligations of Customer in relation to downstream supply of services to which
nbn™ Ethernet is an input.
10. Downstream supply
10.1 Priority Assistance
(a) Customer may use nbn™ Ethernet as an input into the supply of a Downstream Priority
Assistance Service only where nbn™ Ethernet is supplied by means of the networks
specified below:
Downstream service Fibre Network
FTTB Network
FTTN Network
HFC Network
Wireless Network
Satellite Network
Downstream Priority Assistance Service
(b) Customer must use a minimum of one AVC TC-1 of 0.15 Mbps symmetrical as an input to
each Downstream Priority Assistance Service.
10.2 End User Equipment and installation activities
(a) Customer is responsible for supplying and installing all End User Equipment required for
the supply of nbn™ Ethernet.
(b) The nbn™ Ethernet Product Terms sets out the terms on which nbn will perform any
Professional Splitter Installation or install Voiceband Continuity requested by Customer in
respect of a Premises served by the FTTB Network or FTTN Network. Professional Splitter
Installation and Voiceband Continuity are not Product Components or Product Features of
any Product.
Section 11 sets out some general obligations of nbn and Customer which apply in relation to the
end-to-end supply of services to which nbn™ Ethernet is an input.
11. Interconnection and network supply chain
11.1 Interconnection and network supply chain
(a) The diagram below depicts an example of nbn™ Ethernet as one part of the overall
network supply chain:
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
22
(b) Customer is responsible for:
(i) ordering sufficient capacity across the relevant Product Components and Product
Features of nbn™ Ethernet to meet its own capacity requirements in respect of the
supply of Customer Products to its Downstream Service Providers and Contracted
End Users; and
(ii) separately acquiring, operating and maintaining all connections made to the
Customer-side of the NNI.
11.2 nbn™ Ethernet Exclusions
nbn™ Ethernet does not include:
(a) facilities access;
(b) any backhaul transmission, Cross Connections or cabling from the Customer-side of the
NNI;
(c) a Pre-existing Carrier Side MDF or Customer Side MDF or any remediation work required to
a Pre-existing Carrier Side MDF or Customer Side MDF;
(d) any Common MDU Site Equipment, any in-premises or in-building wiring or cabling that
may be required or installed between a UNI used to serve a Premises and any internal wall
plate within that Premises;
(e) any content or applications, including IP transit, Internet gateway connection, any other
Customer equipment, BGP routing, soft switching infrastructure and all international
connectivity associated with the supply of nbn™ Ethernet;
(f) Customer Equipment, End User Equipment (including cabling) and Common MDU Site
Equipment between a UNI and a Non-Addressable Object at a Multi-Premises Site;
(g) any other end user equipment, such as modems, personal computers, network attached
storage solutions, central splitters, in-line splitters and any equipment necessary to receive
or interact with multicast data;
(h) Voiceband Continuity; or
(i) any network fault or performance monitoring probe or device supplied by nbn in relation
to the Satellite Network.
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
23
Section 12 describes the structure of the Fibre Network, FTTB Network, FTTN Network, HFC
Network, Wireless Network and Satellite Network and the boundaries of nbn™ Ethernet.
12. nbn™ Network architecture and nbn™ Ethernet
boundaries
12.1 nbn™ Network architecture
(a) In the Fibre Network, FTTB Network, FTTN Network and HFC Network, each:
(i) Premises at which nbn™ Ethernet is available is located within an Access
Distribution Area (or ADA);
(ii) ADA is located within a Serving Area Module (or SAM);
(iii) SAM is located in a Fixed-Line Serving Area (or FSA); and
(iv) FSA is located within a Connectivity Serving Area (or CSA).
(b) In the Wireless Network, each:
(i) Premises at which nbn™ Ethernet is available is located within a Wireless Serving
Area (or WSA); and
(ii) WSA is located within a Connectivity Serving Area (or CSA).
(c) In the Satellite Network:
(i) each Premises at which nbn™ Ethernet is available is located within a Beam;
(ii) all Premises and Beams are located within a single Connectivity Serving Area (or
CSA); and
(iii) that single CSA geographically overlaps with the other CSAs that contain Premises
served by other access technologies.
(d) In the nbn™ Network, each:
(i) CSA is served by one POI; and
(ii) POI may serve one or more CSAs.
(e) Details of the FSA or WSA, CSA and POI serving a Premises are available to Customer on
request.
12.2 nbn™ Ethernet boundaries
nbn™ Ethernet carries traffic in respect of a Premises over the Fibre Network, FTTB Network, FTTN
Network, HFC Network, Wireless Network or Satellite Network between the following boundaries:
(a) the UNI used to serve that Premises; and
(b) the NNI that serves the Premises.
12.3 Power Outages - FTTB Network and FTTN Network
(a) nbn may not be able to supply an nbn™ Ethernet (FTTB) Ordered Product or nbn™
Ethernet (FTTN) Ordered Product in the event of a Power Outage:
(i) at an MDU Site or affecting any nbn™ Equipment located at that MDU Site; or
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
24
(ii) affecting an nbn™ Node or any other active equipment that forms part of the FTTN
Network and is not located within a Type 1 Facility or a Type 2 Facility.
(b) nbn’s Power Resiliency Policy describes the power resiliency system (if any) which nbn
utilises in respect of the FTTB Network and the FTTN Network.
12.4 Power Outages - Fibre, HFC, Wireless and Satellite networks
nbn may not be able to supply an nbn™ Ethernet Ordered Product in the event of a Power Outage
affecting an:
(a) NTD or any other nbn™ Equipment located at a Premises served by the Fibre Network,
HFC Network, Wireless Network or Satellite Network; or
(b) Optical Node or any other active equipment that forms part of the HFC Network and is not
located within a Type 1 Facility or a Type 2 Facility.
12.5 Co-existence Period
(a) During the Co-existence Period in respect of any nbn™ Node, the supply of nbn™ Ethernet
(FTTB) or nbn™ Ethernet (FTTN) using that nbn™ Node may be adversely affected,
including by:
(i) cross talk from Co-existing Services;
(ii) spectral masking (including Downstream Power Back-off) applied by nbn; and
(iii) any other temporary measures taken by nbn to manage interactions between the
performance of Ordered Products and Co-existing Services.
(b) nbn will, as soon as reasonably practicable:
(i) after nbn becomes aware that Co-existing Services have stopped being supplied in
connection with a part of the FTTB Network or FTTN Network (as applicable), make
an assessment of whether nbn can disable any measure listed in section 12.5(a)
which nbn has taken in respect of any relevant nbn™ Node; and
(ii) after making a determination that the measures listed in section 12.5(a) are no
longer required in connection with a relevant nbn™ Node, disable such measures
and notify Customer.
(c) The Co-existence Period in respect of an nbn™ Node will end on the date of nbn’s notice
under section 12.5(b)(ii).
13. Speeds, performance and availability
13.1 Speeds and performance of Ordered Products
(a) References to download and upload speeds (PIR and CIR) in this nbn™ Ethernet Product
Description are to Layer 2 speeds, including where those speeds are expressed as a range,
and are references to the maximum data throughput that the nbn™ Network is designed
to make available to Customer at the UNI used to serve the relevant Premises, not the
minimum data throughput. For example, where the PIR is expressed as a range for a
particular bandwidth profile:
(i) the maximum data throughput at the UNI used to serve the relevant Premises may
peak anywhere in that range; and
(ii) may reach a PIR within that range only once during a 24 hour period.
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
25
(b) The speeds and performance (including stability) of Ordered Products actually experienced
by Customer, Downstream Service Providers, Contracted End Users and other End Users
will vary and depend upon a number of factors including:
(i) the contention ratios that are determined by Customer;
(ii) the equipment that is used by Customer, Downstream Service Providers,
Contracted End Users and other End Users (which can also affect the speeds
experienced at the UNI used to serve the relevant Premises in respect of products
supplied to End Users and end users of Other Customers);
(iii) the nature and quality of the Customer Product or Downstream Product acquired
by Downstream Service Providers and Contracted End Users;
(iv) in the case of PIR only, the number of simultaneous end users being served by the
nbn™ Network;
(v) interference caused by the equipment or network of any third party;
(vi) any service interference during a Co-Existence Period in respect of an nbn™ Node
or any external electrical noise from a source that is not under the control of nbn;
(vii) the quality of any existing Line, bridge taps, Pre-Existing Carrier Side MDF,
Customer Side MDF and in-building cabling used to serve the relevant Premises;
(viii) whether an nbn™ Ethernet (FTTB) Ordered Product or nbn™ Ethernet (FTTN)
Ordered Product has been placed into a Repair Profile; and
(ix) the nature, quality and length of the connection to, and signal reception (including
any interference with in building cabling, line-of-sight interference, weather,
wireless signals, Satellite Limitations or prevailing radio conditions) at or affecting,
the relevant Premises.
13.2 Line Rate and Information Rate
Customer must consider, and acknowledges, the following matters in connection with nbn’s supply
of each nbn™ Ethernet Ordered Product:
(a) if:
(i) Customer configures a UNI-D or UNI-DSL; or
(ii) a UNI-D or UNI-DSL negotiates with any attached device beyond the nbn™
Network Boundary,
to operate over a Line Rate which is insufficient to deliver the ordered AVC capacity, traffic
loss may occur at the UNI;
(b) degraded copper wiring (including bridge taps) beyond the nbn™ Network Boundary for
nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN) may degrade the Line Rate usable by a
UNI-DSL and result in traffic loss at that UNI-DSL; and
(c) nbn’s ability to deliver AVC bandwidth profiles selected by Customer (including in all
relevant traffic classes, and in respect of both PIR and CIR) will be affected by actual Line
Rates achieved in operation and, in respect of nbn™ Ethernet (FTTB) and nbn™ Ethernet
(FTTN), predicted Line Rates, as indicated in Site Qualification Information.
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
26
13.3 NTD Throughput Limits
(a) This section 13.3 applies to each of nbn™ Ethernet (Fibre), nbn™ Ethernet (HFC), nbn™
Ethernet (Wireless) and nbn™ Ethernet (Satellite).
(b) If the aggregate PIR bandwidth profiles of ordered products supplied to the same NTD
exceed the NTD maximum aggregate throughput set out in section 13.3(c), the ordered
products supplied to that NTD may not achieve maximum peak data throughput
simultaneously.
(c) The maximum aggregate throughput for an NTD in respect of all UNIs on that NTD are:
nbn™ Network Downstream (Mbps) Upstream (Mbps)
Fibre 1000 1000
HFC 1000 400
Wireless 56 for W-NTD version 1* 18 for W-NTD version 1*
75 for W-NTD version 2* 20 for W-NTD version 2*
Satellite 60 20
* Note: Details regarding different W-NTD versions are set out in the Network Interface Specification
– NTD.
(d) Customer must ensure that End Users are aware of the potential for the maximum
aggregate throughput of NTDs to affect the ability of multiple ordered products supplied
using the same NTD to achieve maximum peak data throughput simultaneously.
Note: The maximum aggregate NTD throughputs set out in this section 13.3 apply in respect of all ordered
products supplied by nbn to Customer and all Other Customers. Limitations apply to the number of nbn™
Ethernet (Satellite) ordered products which nbn makes available in respect of a Premises as set out in section
3.7(a) and the nbn™ Ethernet Fair Use Policy.
13.4 Interference Mitigation
On and from the implementation of Interference Mitigation, Customer, Downstream Service
Providers and Contracted End Users may experience speeds and/or performance significantly less
than prior to the relevant Interference Event occurring.
13.5 Availability of supply of Product
Notwithstanding anything else in this nbn™ Ethernet Product Description, the supply of nbn™
Ethernet by nbn to Customer is subject to the availability of each of the nbn™ Ethernet Product
Components and Product Features at the time at which Customer places an order.
13.6 Temporary interruption of nbn™ Ethernet (HFC)
(a) The supply of an nbn™ Ethernet (HFC) Ordered Product to a Premises may experience a
temporary interruption during the performance of any work required in relation to
installation, activation, relocation of, and any activities reasonably incidental to installation,
activation and relocation of:
(i) another Ordered Product including any HFC Installation Activities or any associated
activities (such as the installation of HFC Premises Amplifiers) by nbn (or any of its
Personnel or other persons authorised by nbn); or
Part D: General conditions of supply
SFAA – Wholesale Broadband Agreement - Product Description - nbn™ Ethernet Product Module
27
(ii) another Carriage Service or Content Service supplied by Customer or any third
party (such as a cable pay TV service) including any associated activities (such as
the installation of HFC Premises Amplifiers),
supplied using the same PCD or HFC Lead-in Cable at the Premises as the Ordered
Product.
(b) Customer acknowledges that the activities contemplated in section 13.6(a) may involve
nbn (or any of its Personnel or other persons authorised by nbn):
(i) adding, removing or relocating nbn™ Equipment; or
(ii) relocating End User Equipment, Customer Equipment or Downstream Service
Provider Equipment.
(c) nbn will use reasonable endeavours where practicable to minimise any interruption to the
supply of nbn™ Ethernet (HFC) caused by the activities contemplated in section 13.6(a).
Product Technical Specification nbn™ Ethernet Product Module
Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of
Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 2
Copyright
This document is subject to copyright and must not be used except as permitted below or under the Copyright Act 1968
(Cth). You must not reproduce or publish this document in whole or in part for commercial gain without the prior written
consent of nbn. You may reproduce and publish this document in whole or in part for educational or non-commercial
purposes as approved by nbn in writing.
Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.
Disclaimer
This document is provided for information purposes only. The recipient must not use this document other than with the
consent of nbn and must make its own inquiries as to the currency, accuracy and completeness of this document and the
information contained in it. The contents of this document should not be relied upon as representing nbn’s final position on
the subject matter of this document, except where stated otherwise. Any requirements of nbn or views expressed by nbn
in this document may change as a consequence of nbn finalising formal technical specifications, or legislative and
regulatory developments.
Environment
nbn asks that you consider the environment before printing this document.
Product Technical Specification nbn™ Ethernet Product Module
Wholesale Broadband Agreement
Version Description Effective Date
3.0 First issued version of WBA 3 17 November 2017
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 3
Roadmap A roadmap describing the structure of this nbn™ Ethernet Product Technical Specification follows for the
assistance of Customer.
Product Technical Specification ........................................................................................................................... 1
Product Technical Specification ........................................................................................................................... 1
1 Scope and purpose ........................................................................................................................................... 7
1.1 Purpose ............................................................................................................................................................ 7
1.2 Scope ................................................................................................................................................................ 7
1.3 Definitions ........................................................................................................................................................ 7
2 Introduction ..................................................................................................................................................... 8
2.1 Service Type Availability ................................................................................................................................... 8
2.1.1 Unicast Data Services ............................................................................................................................. 8
2.1.2 IP-Based Telephony Services .................................................................................................................. 8
2.1.2.1 Legacy Telephony Applications ..................................................................................................... 9
2.1.2.2 External ATA Device Support ........................................................................................................ 9
2.1.3 Multimedia Distribution Services ........................................................................................................... 9
2.2 Class of Service (CoS) Architecture ................................................................................................................ 10
2.2.1 Traffic Classes ....................................................................................................................................... 10
2.2.1.1 TC-1 Description .......................................................................................................................... 10
2.2.1.2 TC-2 Description .......................................................................................................................... 11
2.2.1.3 TC-4 Description .......................................................................................................................... 11
2.2.1.4 TC-MC Description ...................................................................................................................... 11
2.2.2 Bandwidth Profile Parameter Considerations ...................................................................................... 11
2.2.2.1 Calculation of Information Rate .................................................................................................. 11
2.2.2.2 Committed Burst Size .................................................................................................................. 12
2.2.2.3 Peak Information Rate ................................................................................................................ 12
2.2.2.4 Peak Burst Size ............................................................................................................................ 12
2.2.3 Traffic Contention and Congestion Management ................................................................................ 12
2.3 Multicast Architecture ................................................................................................................................... 12
2.3.1 Multicast Architecture .......................................................................................................................... 13
2.3.2 Multicast Operation .............................................................................................................................. 13
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 4
2.3.3 Multicast Performance ......................................................................................................................... 14
2.3.3.1 Multicast Domain Capacity Management................................................................................... 14
2.3.3.2 Multicast AVC Call Admission Control (Capacity Management) ................................................. 15
2.3.3.3 Media Stream Capacity Management ........................................................................................ 15
3 User Network Interface (UNI) ......................................................................................................................... 16
3.1 Overview ........................................................................................................................................................ 16
3.1.1 UNI Type ............................................................................................................................................... 16
3.1.2 Addressing Mode .................................................................................................................................. 16
3.2 UNI-D .............................................................................................................................................................. 16
3.2.1 Physical Interface .................................................................................................................................. 17
3.2.2 UNI-D Scalability Factors ...................................................................................................................... 17
3.2.2.1 Line Rate ...................................................................................................................................... 17
3.2.2.2 Information Rate ......................................................................................................................... 18
3.2.3 AVC Support .......................................................................................................................................... 18
3.2.4 Resiliency .............................................................................................................................................. 18
3.2.5 NTD Supply ........................................................................................................................................... 18
3.3 UNI-DSL .......................................................................................................................................................... 19
3.3.1 Physical Interface .................................................................................................................................. 19
3.3.2 UNI-DSL Scalability Factors ................................................................................................................... 19
3.3.2.1 Line Rate ...................................................................................................................................... 19
3.3.2.2 Information Rate ......................................................................................................................... 19
3.3.2.3 CIR on DSL ................................................................................................................................... 20
3.3.3 AVC Support .......................................................................................................................................... 20
3.3.4 Resiliency .............................................................................................................................................. 20
3.3.5 Customer Premises Equipment Supply ................................................................................................ 20
3.4 UNI-V .............................................................................................................................................................. 20
3.4.1 Initialisation and Configuration Protocols ............................................................................................ 20
3.4.2 Call Features ......................................................................................................................................... 21
3.4.3 Layer 3 Connectivity ............................................................................................................................. 23
4 Access Virtual Circuit (AVC) ............................................................................................................................ 24
4.1.1 Overview ............................................................................................................................................... 24
4.1.2 Access Loop Identification and Characterisation ................................................................................. 24
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 5
4.1.3 AVC Bandwidth Profile Availability ....................................................................................................... 25
4.1.3.1 Unicast 1:1 AVC Bandwidth Profile Availability .......................................................................... 25
4.1.3.2 Unicast N:1 AVC Bandwidth Profile Availability .......................................................................... 25
4.1.3.3 Multicast AVC Bandwidth Profile Availability ............................................................................. 26
5 Connectivity Virtual Circuit (CVC) ................................................................................................................... 27
5.1.1 Overview ............................................................................................................................................... 27
5.1.2 AVC and CVC Scalability ........................................................................................................................ 27
5.1.2.1 Unicast 1:1 CVC Scalability .......................................................................................................... 28
5.1.2.2 Unicast N:1 CVC Scalability ......................................................................................................... 28
5.1.2.3 Multicast Domain Scalability ....................................................................................................... 28
5.1.3 CVC Bandwidth Profile Availability ....................................................................................................... 28
5.1.3.1 Unicast 1:1 CVC Bandwidth Profile Availability ........................................................................... 28
5.1.3.2 Unicast N:1 CVC Bandwidth Profile Availability .......................................................................... 28
5.1.3.3 Multicast Domain Bandwidth Profile Availability ....................................................................... 28
5.1.4 CVC Contention Management .............................................................................................................. 29
6 Network-Network Interface (NNI) .................................................................................................................. 30
6.1 NNI Group and NNI Bearers ........................................................................................................................... 30
6.2 Redundancy Mode ......................................................................................................................................... 30
6.2.1 Single Chassis ........................................................................................................................................ 30
6.2.2 Diverse Chassis ..................................................................................................................................... 30
6.3 CVC Support ................................................................................................................................................... 31
6.4 Class of Service Support ................................................................................................................................. 31
7 Network Performance .................................................................................................................................... 32
7.1 Traffic Class Performance ............................................................................................................................... 32
7.2 Limitations on the Standards for Traffic Class Operations Performance ....................................................... 32
7.3 TC-4 Traffic Performance Characteristics ....................................................................................................... 33
8 Orderable Attributes ...................................................................................................................................... 34
8.1 Access Components ....................................................................................................................................... 34
8.1.1 Configuration Attributes ....................................................................................................................... 34
8.1.1.1 UNI Configuration Attributes ...................................................................................................... 35
8.1.1.2 AVC Configuration Attributes ...................................................................................................... 35
8.1.2 Service Attributes ................................................................................................................................. 35
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8.1.2.1 Access Component Attributes ..................................................................................................... 36
8.1.2.2 UNI-V Service Attributes ............................................................................................................. 36
8.1.2.3 UNI-D Service Attributes ............................................................................................................. 37
8.1.2.4 UNI-DSL Service Attributes .......................................................................................................... 37
8.1.2.5 Unicast AVC Service Attributes ................................................................................................... 37
8.1.2.6 Modification of an AVC bandwidth profile and service interruption ......................................... 38
8.1.2.7 Multicast AVC Service Attributes ................................................................................................ 38
8.2 CVC Service Attributes ................................................................................................................................... 39
8.2.1 Unicast 1:1 CVC ..................................................................................................................................... 40
8.2.2 Unicast N:1 CVC .................................................................................................................................... 40
8.2.3 Multicast Domain ................................................................................................................................. 40
8.3 Multicast Domain Media Stream Attributes .................................................................................................. 41
8.4 NNI Service Attributes .................................................................................................................................... 42
8.4.1 NNI Group ............................................................................................................................................. 42
8.4.1.1 NNI Group Location ..................................................................................................................... 42
8.4.1.2 NNI Group Interface Rate ............................................................................................................ 42
8.4.1.3 NNI Group Redundancy Mode .................................................................................................... 42
8.4.1.4 NNI Group Orderable Attributes Summary ................................................................................ 43
8.4.2 NNI Bearer ............................................................................................................................................ 43
8.4.2.1 NNI Bearer Ordering ................................................................................................................... 43
8.4.2.2 NNI Bearer Orderable Attributes ................................................................................................ 44
Appendix A Access Technology Compatibility .................................................................................................... 45
Appendix B Traffic Class Combinations .............................................................................................................. 52
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 7
1 Scope and purpose
1.1 Purpose
This nbn™ Ethernet Product Technical Specification sets out the technical specifications for the nbn™ Ethernet
Product. It forms part of the nbn™ Ethernet Product Module.
1.2 Scope
Sections 2 to 8 of this nbn™ Ethernet Product Technical Specification describe the features of the nbn™ Ethernet,
as offered by nbn. Any differences in availability or performance of these features between access technologies
are detailed in this nbn™ Ethernet Product Technical Specification and the Network Interface Specifications,
where necessary.
1.3 Definitions
Capitalised terms used but not defined in this nbn™ Ethernet Product Technical Specification have the meaning
given in the Dictionary.
If a capitalised term used in this document is not defined in the Dictionary, then that term has the ordinary
meaning commonly accepted in the industry.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 8
2 Introduction
2.1 Service Type Availability
This section provides a brief overview of the service types that Customer may choose to deploy using nbn™
Ethernet.
2.1.1 Unicast Data Services
nbn™ Ethernet supports the flexible delivery of unicast data services. nbn™ Ethernet uses logical, Layer 2 circuits
that provide transparency to network layer protocols such as IPv4 and IPv6 that enable access to a variety of
higher-level data applications, including internet access and tunnelling protocols.
These unicast services provide physical point-to-multipoint (aggregated) connectivity between one or more UNIs
located at a Premises and a centrally-aggregated NNI supplied to Customer by nbn.
2.1.2 IP-Based Telephony Services
Customer may choose to provision IP-based telephony services to End Users via:
an ATA port (integrated into the NTD), with integrated SIP capabilities for legacy telephony
applications (UNI-V) in relation to nbn™ Ethernet (Fibre); or
access to external, Customer-supplied ATA devices using (with a unicast data service) a UNI-D in
relation to nbn™ Ethernet (Fibre), nbn™ Ethernet (Wireless), nbn™ Ethernet (HFC) or nbn™
Ethernet (Satellite) or a UNI-DSL in relation to nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN).
If Customer wishes to deliver IP-based telephony services, Customer must provide and manage its own IP-based
telephony network capabilities that interface to, and operate across, the nbn™ Network.
All IP-based protocols and functions that Customer utilises to implement IP-based telephony services which
comply with this Agreement will pass transparently through the NNI, AVC, CVC and UNI-D or UNI-DSL Product
Components. Where utilised in relation to nbn™ Ethernet (Fibre) supplied to a Premises, the UNI-V will terminate
all IP-based telephony protocols and functions within the F-NTD at the Premises and provide POTS services from
the UNI-V electrical interface to the End User.
The nbn™ Network supports the provision of voice-grade, IP-based telephony services through the use of specific
traffic handling mechanisms that are tailored toward deterministic performance for real-time, conversational
applications. The TC-1 traffic class is designed to accommodate the needs of IP-based telephony applications.
Capacity within this traffic class is available to Customer via the UNI-D in relation to nbn™ Ethernet (Fibre), nbn™
Ethernet (Wireless), nbn™ Ethernet (HFC) or nbn™ Ethernet (Satellite), the UNI-DSL in relation to nbn™ Ethernet
(FTTB) or nbn™ Ethernet (FTTN). Capacity within this class is also available via the UNI-V in relation to nbn™
Ethernet (Fibre) only.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 9
2.1.2.1 Legacy Telephony Applications
Using the UNI-V for nbn™ Ethernet (Fibre), Customer may access the F-NTD’s in-built ATA port to provide
capabilities for supported legacy telephony applications. 0F
1 A range of configuration options enable Customer to
migrate an existing telephony service, with minimal impact to in-building wiring or equipment installed at the
Premises.
The ATA function of the UNI-V converts legacy analogue telephony services on the End User-side of the port to
and from IP-based services on the network-side of the port.
IP-based telephony services deployed using the UNI-V are automatically provisioned with a specific TC-1 capacity
allocation.
Customer must interface its own IP-based telephony network with the IP-based telephony functions provided by
the internal ATA of a UNI-V port. This will require integration testing between Customer and nbn prior to service
deployment in accordance with this Agreement.
2.1.2.2 External ATA Device Support
Subject to the nbn™ Ethernet Product Description, Customer may choose to deliver IP-based telephony services
to a Premises using a dedicated, external ATA device using the UNI-D or UNI-DSL. The supply, powering and
operation of this device are the responsibility of Customer.
Such devices will, subject to compatibility, appear to nbn™ Ethernet as a regular data device.
Customer may choose to operate the AVC in a manner that recognises the relative priority of telephony traffic
above other applications sharing the same AVC.
Under this deployment scenario, nbn™ Ethernet is agnostic to the IP-based telephony protocols and data that
Customer utilises for the delivery of IP-based telephony services to an End User.
When delivering IP-based telephony services using an external ATA through a UNI-D or UNI-DSL, Customer is able
to utilise capacity from any available traffic class.
2.1.3 Multimedia Distribution Services
nbn™ Ethernet (Fibre) supports an Ethernet-based Layer 2 virtual connection that supports multicast capabilities,
for the efficient distribution of multimedia content by Customer to multiple End Users in a single CSA
simultaneously.
This capability is designed to support the secure and dynamic delivery of multiple media streams at a variety of
bit-rates. This capability operates in an environment designed to allow other simultaneous services (such as
unicast data and IP-based telephony services) to be provided by Customer on the same UNI-D.
1 For information on supported voiceband data services, refer to section 4 of the Network Interface Specification – UNI-V.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 10
2.2 Class of Service (CoS) Architecture
The nbn™ Network implements a number of traffic classes that are distinguished in capability and performance,
designed to accommodate the widest variety of higher-layer applications. Customer may take advantage of these
traffic classes to provide more tailored performance and effective utilisation of the nbn™ Network.
2.2.1 Traffic Classes
Traffic is scheduled within the nbn™ Network using strict priority, according to the traffic class. The available
traffic classes are described in Table 1.1F
2
Traffic Class Example Applications Specification
TC-1 Voice CIR
TC-2 Streaming standard and high
definition video and real-time collaboration applications
CIR
TC-4 Best-effort data PIR2F
3 (AVC)
CIR3F
4 (CVC)
TC-MC Delivery of Media Streams using Layer 2 multicast
CIR4F
5
Table 1: Available Traffic Classes
Customer may use these classes to allocate service capacity in a manner that reflects the demands and operation
of its end-to-end applications. The performance attributes of each respective traffic class are described in section
7.
Note that for traffic classes where Customer is required only to specify the CIR (i.e. for which the PIR is not
specified), the PIR will be automatically set by nbn to align with the specified CIR according to the relevant traffic
class.
For traffic classes which do not support a CIR (e.g. AVC TC-4), no CIR is provided.
2.2.1.1 TC-1 Description
The TC-1 traffic class is targeted towards real-time, interactive multimedia applications, with the following
characteristics:
Low bit-rate
2 See section A.6.3 of Appendix A to this nbn™ Ethernet Product Technical Specification for details on which traffic classes in
Table 1 are supported on each network.
3 TC-4 is implemented as PIR at the AVC, meaning that AVC TC-4 capacity is shared with other traffic classes across the UNI
and is available for TC-4 when higher-priority traffic classes are not utilising it.
4 TC-4 is implemented as CIR at the CVC, meaning that CVC TC-4 capacity cannot be shared with other CVCs or traffic classes
across the NNI.
5 TC-MC is implemented as CIR in respect of each Media Stream at the Multicast Domain, meaning that TC-MC capacity
cannot be shared with other Multicast Domains, Media Streams or traffic classes across the NNI.
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Low Frame Delay, Frame Delay Variation, Frame Loss
The attributes of this class are aligned to the characteristics of the DSCP Expedited Forwarding per-hop behaviour
described in RFC4594.
TC-1 provides a committed level of premium capacity with limited ability to burst above its CIR, suitable for
applications that require deterministic performance and are likely to be sensitive to packet loss.
2.2.1.2 TC-2 Description
The TC-2 traffic class is targeted towards real-time, interactive multimedia applications, with the following
characteristics:
High bit-rates, and large Ethernet Frame Sizes
Low Frame Delay, Frame Delay Variation, Frame Loss
The attributes of this class are aligned to the characteristics of the DSCP Assured Forwarding (AF) per-hop
behaviour described in RFC4594.
TC-2 provides a committed level of premium capacity with limited ability to burst above its CIR, suitable for
applications that require deterministic performance and are likely to be sensitive to Frame Delay Variation
(FDV/jitter) and Frame Loss (FLR).
2.2.1.3 TC-4 Description
The TC-4 traffic class is targeted towards “best effort” applications, as characterised by the DSCP Default
Forwarding per-hop behaviour, described in RFC4594.
2.2.1.4 TC-MC Description
The TC-MC traffic class is targeted towards multicast delivery of uni-directional (downstream) media content.
TC-MC is designed to provide a committed level of capacity with no ability to burst above its CIR.
2.2.2 Bandwidth Profile Parameter Considerations
This section describes the bandwidth profile parameters used within the nbn™ Network.
2.2.2.1 Calculation of Information Rate
All Information Rate limitations, including as set out in this nbn™ Ethernet Product Technical Specification, are
enforced at the NNI interface between the Customer and the nbn™ Network.
Where the bandwidth profile is equivalent to or greater than the negotiated Line Rate, a degraded useable
payload will occur.
The effective Layer 2 payload rate of the nbn™ Network will degrade slightly for lowest-sized Ethernet service
frames. This is the expected behaviour for Ethernet-based services for which the bandwidth profile is based on
the service frame definitions in the relevant Network Interface Specification. It is the responsibility of Customer to
accommodate any payload rate degradation as a result of Layer 2 Frame Sizes.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 12
2.2.2.2 Committed Burst Size
The CBS is set by nbn for each CIR specification, and cannot be modified. The CBS may differ between traffic
classes, and may be specified differently for the UNI and NNI, and between the AVC and CVC.
The CBS is used by the policing functions of the nbn™ Network at ingress to the nbn™ Network to determine
whether a stream of ingress data complies with the subscribed CIR. Customer is responsible for ensuring that all
ingress traffic is shaped to comply with the CIR/CBS as specified for the required traffic class and interface, before
presentation to the UNI or NNI as relevant. CBS values are set out in the Network Interface Specification – AVC.
2.2.2.3 Peak Information Rate
Traffic capacity in excess of the CIR and within the PIR will be carried through the nbn™ Network without any
performance objectives. Traffic that exceeds the PIR will be discarded at ingress to the nbn™ Network.
PIR is subject to the limitations described in sections 3.2.2.2 and 3.3.2.2 of this nbn™ Ethernet Product Technical
Specification and sections 3 and 13 of the nbn™ Ethernet Product Description.
2.2.2.4 Peak Burst Size
The PBS defines the length of a burst of Layer 2 traffic (either in bytes or milliseconds as set out in the Network
Interface Specifications) that may be received at ingress to the nbn™ Network for a burst of traffic that pushes
the average Information Rate above the configured bandwidth profile for a PIR traffic class. Traffic in excess of the
PBS will be discarded by the nbn™ Network. The PBS is set by nbn for each PIR specification, and cannot be
modified.
The PBS is used by the policing functions of the nbn™ Network at ingress to the nbn™ Network to determine
whether a stream of ingress data complies with the subscribed PIR. Customer is responsible for ensuring that all
ingress traffic is shaped to comply with the PIR/PBS as specified for the required traffic class and interface, before
presentation to the UNI or NNI as relevant.
2.2.3 Traffic Contention and Congestion Management
Customer may control End User experience of applications using the unicast functionality of nbn™ Ethernet
through contention applied through dimensioning of capacity between the AVC and CVC, subject to the
conditions set out in the nbn™ Ethernet Product Description.
Contention may be applied at the traffic class level, allowing Customer to independently control the economics
and operation of each traffic class. This is controlled by Customer through careful dimensioning of AVC and CVC
capacity, on a traffic class basis, to ensure a level of contention appropriate for each respective higher-layer
application.
Customer must be aware of the implications of contending AVC and CVC components, as this will effectively
degrade the performance of Customer Products and Downstream Products.
2.3 Multicast Architecture
Only nbn™ Ethernet (Fibre) provides an Ethernet-based Layer 2 multicast functionality for the support of
Customer’s higher-layer, IP-based multicast architecture, as typically used for IPTV applications.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 13
nbn™ Ethernet (Fibre) implements Layer 2 multicast functions using a dedicated Multicast Domain (a functional
variant of the CVC which is specific to multicast applications) and a Multicast AVC (a functional variant of the AVC
which is specific to multicast applications).
The Multicast Domain must terminate on an NNI and, subject to section 1.1(e) of the nbn™ Ethernet Product
Description, may use any NNI supplied by nbn to Customer for the delivery of unicast services in the same CSA as
the Multicast Domain or be provisioned on its own dedicated NNI.
The Multicast Domain is specified in terms of overall capacity in a similar manner to a unicast CVC. In addition, the
Multicast Domain requires the further specification of individual Media Streams by Customer within the Multicast
Domain, as required for each specific media flow (e.g. an IPTV channel or audio stream) into the Fibre Network.
These Media Streams are then replicated by the Fibre Network to individual Multicast AVCs, in response to
Multicast AVC IGMPv3 leave/join requests.
The supply of the Multicast AVC to Customer is on the condition that Customer also acquire a unicast AVC in
conjunction with the Multicast AVC (mapped to the same UNI-D). The Multicast AVC will utilise the unicast
capacity as an upstream control path.
2.3.1 Multicast Architecture
The multicast functionality of nbn™ Ethernet (Fibre) is based on IEEE802.3 Ethernet multicast addressing and
operation, using IGMPv3 5F
6 to manage media stream replication.
The multicast functionality of nbn™ Ethernet (Fibre) is designed to monitor (proxy) the upstream unicast data
stream for IP-layer IGMP multicast packets. These IGMP packets are designed to identify channel-change events
in a multicast service, and are used to determine which of Customer’s individual Media Streams to transmit in the
downstream Multicast AVC.
Currently, only IPv4 multicast services are supplied by the Multicast AVC and Multicast Domain.
2.3.2 Multicast Operation
The multicast functionality of nbn™ Ethernet (Fibre) is implemented using a dedicated Multicast AVC and
dedicated Multicast Domain, operating in the downstream direction only. The Multicast Domain requires the
presence of a bi-directional, unicast AVC and CVC for the communication of channel-change and control
information from the End User back into the Customer Network.
6 The Multicast capabilities are backward compatible to IGMPv2. IGMPv1 is not supported.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 14
Figure 1: Multicast Operation
Figure 1 depicts the operation of a multicast service to a single UNI-D. The upper (red) data flow represents a
unicast AVC that supports bi-directional data services. This AVC carries the End User’s channel change information
from the UNI-D, through the CVC, to the NNI for transmission to the Customer Network.
The Fibre Network intercepts this information to detect any changes to the multicast data flow requested by the
End User, and proxies this information to Customer through the NNI.
The lower (green) data flow represents the downstream, multicast traffic flow. This data is injected by Customer
at the NNI on a single Multicast Domain. It is then replicated to Multicast AVCs, in accordance with the IGMP
information as intercepted in the upstream traffic of the AVC.
A residential gateway interfacing with UNI-D must support “IGMP Proxy” if implemented by Customer as a router.
However, if Customer configures the residential gateway as a bridge, it must not implement “Report Suppression”
(in case IGMPv2 is used).
2.3.3 Multicast Performance
Customer must consider the following performance attributes when designing its IPTV service architecture to
utilise multicast capabilities:
• Multicast Domain capacity management
• Multicast AVC capacity management
• Media Stream capacity management
2.3.3.1 Multicast Domain Capacity Management
The Multicast Domain must be dimensioned as equal to, or greater than, the aggregate Media Stream capacity.
Admission controls are applied to Media Streams at ingress to the Multicast Domain as shown in Figure 2.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 15
Figure 2: Multicast Domain Capacity Management
No signalling notification will be provided to Customer by the nbn™ Network when a Media Stream is blocked.
2.3.3.2 Multicast AVC Call Admission Control (Capacity Management)
Call Admission Controls (CAC) are applied to Media Streams requests at ingress to the Multicast AVC.
Requests to join a Media Stream are rejected where the addition of the requested Media Stream would exceed
the configured capacity of the Multicast AVC.
No controls are applied to the number of Media Streams being streamed on a Multicast AVC provided that the
aggregate capacity does not exceed the configured Multicast AVC capacity.
No signalling notification will be provided to Customer by the nbn™ Network when a request to join a Media
Stream is rejected.
2.3.3.3 Media Stream Capacity Management
Customer must nominate the peak capacity for each Media Stream at the time of submitting a Product Order
Form, and each Media Stream is monitored at ingress to the Multicast Domain.
Customer is encouraged to implement Forward Error Correction in the Customer Network in relation to each
Media Stream to ensure the best available End User experience of the IPTV service or other Customer Product or
Downstream Product, which Customer must factor into calculations when determining the required peak
bandwidth capacity.
In cases where there is an Exceeded Configured Peak Bandwidth Event, forwarding of Media Stream frames from
the non-conforming Media Stream is suspended by the nbn™ Network until the Media Stream has conformed to
the configured peak bandwidth.
No signalling notification will be provided to Customer through the NNI when an Exceeded Configured Peak
Bandwidth Event occurs and a Media Stream is suspended.
TC_MC
TC_MC
TC_MC
Ch_1
TC_MC
Ch_x
Ch_2
Multicast Domain
TC_MC
Ch_y
TC_MCCh_n Blocked streams
Admitted streams
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 16
3 User Network Interface (UNI)
3.1 Overview
3.1.1 UNI Type
The nbn™ Ethernet UNI Product Component has three variants:
UNI-D: Ethernet UNI port for the purpose of data carriage
UNI-DSL: VDSL2 UNI port for the purpose of data carriage
UNI-V: Analogue POTS UNI port for the purpose of voice telephony service
The UNI type availability is dependent on the access technology deployed:
Fibre Network
FTTB / FTTN
Network HFC Network
Wireless
Network
Satellite
Network
UNI-D Available Not Available Available Available Available
UNI-DSL Not Available Available Not Available Not Available Not Available
UNI-V Available Not Available Not Available Not Available Not Available
Each UNI is logically connected to an NNI via an AVC.
Each UNI-D and UNI-DSL supports a single unicast AVC.
Each nbn™ Ethernet (Fibre) UNI-D supports an additional optional single Multicast AVC.
3.1.2 Addressing Mode
The UNI-D and UNI-DSL support four interface tagging and prioritisation addressing modes:
Default-Mapped: untagged; activation enabled QoS
DSCP-Mapped: untagged; DSCP enabled QoS
Priority-Tagged: single tagged (null/unpopulated); 802.1p enabled QoS
Tagged: single tagged (customer provided); 802.1p enabled QoS
The availability of these options for addressing services at the UNI-D and UNI-DSL is summarised in section A.5.2
of Appendix A to this nbn™ Ethernet Product Technical Specification and further detailed in the Network Interface
Specification – UNI-D and Network Interface Specification – UNI-DSL.
Not all options for addressing mode are available on all networks.
UNI-V is configured to support only the DSCP-Mapped addressing mode for SIP traffic.
3.2 UNI-D
The UNI-D is an Ethernet interface in compliance with IEEE 803.2 standards. Each UNI-D is regarded as a fully
independent interface, operating in total isolation from any other UNI residing on the same NTD, except that the
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 17
aggregate of all UNI-D Line Rates on an NTD cannot exceed the relevant NTD throughput limit set out in section
13.3 of the nbn™ Ethernet Product Description.
Detailed specifications are set out in the Network Interface Specification – UNI-D.
3.2.1 Physical Interface
The following interface modes are available via the UNI-D:
10/100/1000BASE-T/TX (electrical, auto-negotiated speed and full/half-duplex) 6F
7
100BASE-T (electrical, fixed speed, auto-negotiated full/half-duplex)7F
8
The UNI-D must be associated with an active AVC at all times.
3.2.2 UNI-D Scalability Factors
The UNI-D is scalable in terms of capacity and services. Each UNI-D has two capacity metrics that define its ability
to carry Customer Products and Downstream Products.
3.2.2.1 Line Rate
The UNI-D supports the following Ethernet Line Rates:
• 10Mbps
• 100Mbps
• 1000Mbps
The Line Rate sets the maximum bound on the information-carrying capacity of the link. Customer must be
familiar with the inherent limitations of Ethernet in relation to the impact of framing overhead and asynchronous
operation on bandwidth efficiency, and accommodate this within any capacity allocation.
By default, the UNI-D will be configured to auto-negotiate the Line Rate with the End User Equipment attached to
the UNI-D. An active UNI-D may be configured by nbn as a 100Mbps interface if required by Customer. 8F
9
Customer is responsible for ensuring that the UNI-D is operating with a Line Rate that is sufficient to carry the
requested AVC capacity, using auto-negotiation or, where available, a fixed Line Rate setting requested by
Customer.
Customer is also responsible for the Duplex mode of the UNI-D.
7 Half-duplex is not supported on the 1000BASE-T/TX interface or any interface for nbn™ Ethernet (Satellite).
8 Not supported for nbn™ Ethernet (Satellite).
9 Not supported for nbn™ Ethernet (Satellite).
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 18
3.2.2.2 Information Rate
A UNI-D is capable of supporting an Information Rate up to the active Line Rate. For example, 9F
10 a UNI-D that has
an auto-negotiated Line Rate of 100Mbps is capable of supporting an AVC with a PIR of 100Mbps.
The Information Rate is also subject to the limitations described in sections 3 and 13 of the nbn™ Ethernet
Product Description.
Note that once provisioned, AVC capacity will not be automatically re-adjusted as a result of changing Line Rates
through auto-negotiation. Should a UNI-D auto-negotiate to a Line Rate less than the requested AVC rate, the End
User may experience increased Frame Loss in excess of the Frame Loss targets for each traffic class on the
provisioned AVC as set out in section 7.1.
3.2.3 AVC Support
For nbn™ Ethernet (Fibre), the UNI-D functionally supports a single, bi-directional, unicast AVC and an optional,
uni-directional Multicast AVC.
For nbn™ Ethernet (Wireless), nbn™ Ethernet (HFC) or nbn™ Ethernet (Satellite), the UNI-D functionally supports
a single, bi-directional, unicast AVC.
3.2.4 Resiliency
The UNI-D is an unprotected physical interface. If an unprotected UNI-D suffers a failure, all services being
delivered across that UNI will be disrupted.
3.2.5 NTD Supply
Customer cannot directly order an NTD. The provision and operation of the NTD is the responsibility of nbn and is
dependent on the access technology.
By default, in respect of a Premises at which nbn will supply nbn™ Ethernet (Fibre), an internal F-NTD will be
provided unless nbn determines that an external F-NTD is preferable in the circumstances or an End User
indicates a preference for an external F-NTD during installation and agrees to any additional charges that may
apply. This is described further in section 2 of the Network Interface Specification - NTD
nbn will provide a W-NTD in relation to a Premises at which nbn will supply nbn™ Ethernet (Wireless), as
described in section 3 of the Network Interface Specification - NTD.
nbn will provide an S-NTD in relation to a Premises at which nbn will supply nbn™ Ethernet (Satellite), as
described in section 4 of the Network Interface Specification – NTD.
nbn will provide an HFC-NTD in relation to a Premises at which nbn will supply nbn™ Ethernet (HFC), as described
in section 5 of the Network Interface Specification - NTD.
10 Note that this is an illustrative example only, and does not take into account Ethernet protocol overhead.
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NTDs are designed to operate within certain environmental conditions, which may be set out in the Network
Interface Specifications – NTD. If an NTD is subjected to environmental conditions outside those expressly
permitted, nbn™ Ethernet Ordered Products supplied using the NTD may not perform in accordance with the
nbn™ Ethernet Product Description or this nbn™ Ethernet Product Technical Specification.
3.3 UNI-DSL
The UNI-DSL is a VDSL2 interface in alignment with ITU-T G.993.2 (01/15) and supporting standards. Each UNI-DSL
is regarded as a fully independent interface, operating in total isolation from any other UNI-DSL interfaces.
Detailed specifications are set out in the Network Interface Specification – UNI-DSL.
3.3.1 Physical Interface
The availability of UNI-DSL physical interface relating to the nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) is
specified in section 4 of the nbn™ Ethernet Product Description.
3.3.2 UNI-DSL Scalability Factors
The UNI-DSL is scalable in terms of capacity and services. Each UNI-DSL has two capacity metrics that define its
ability to carry Customer Products and Downstream Products.
3.3.2.1 Line Rate
The Line Rate sets the maximum bound on the information-carrying capacity of the link. The Line Rate achieved
on the UNI-DSL is impacted by the reported DSL Actual Data Rate and is subject to the limitations described in
sections 3 and 13 of the nbn™ Ethernet Product Description.
Customer must be familiar with the inherent performance characteristics of VDSL2 and that achieved Line Rates
will depend on:
the copper pair line length and attenuation, including in-building cabling or lead-in length
the state of copper wiring in-building or in the Premises
the number of other data services that share common network cable runs
framing overheads, asynchronous operation and the impact on bandwidth efficiency
the presence of pre-existing exchange based services (e.g. ADSL) within a cable run and the use of
Downstream Power Back-off
G.Inp retransmissions.
The UNI-DSL will be configured to auto-negotiate Line Rates with the End User Equipment.
3.3.2.2 Information Rate
For DSL services the Information Rate is limited to the lesser of the aggregate AVC bandwidth and the actual Line
Rate on the UNI-DSL. Note also that for VDSL2 the Line Rate and Information Rate are subject to VDSL2 Ethernet
over copper framing overheads as defined in the ITU-T VDSL2 specification G.993.2.
The Information Rate is also subject to the limitations described in sections 3 and 13 of the nbn™ Ethernet
Product Description.
Note that once provisioned, AVC bandwidth profiles will not be automatically re-adjusted as a result of DSL
negotiated Line Rates. Should a UNI-DSL auto-negotiate to a Line Rate less than the requested AVC rate, the End
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User may experience increased Frame Loss in excess of the Frame Loss targets for each traffic class on the
provisioned AVC as set out in section 7.1.
3.3.2.3 CIR on DSL
Committed Information Rate (CIR) bandwidth profiles and performance targets are subject to the Line Rate at the
UNI-DSL, where:
TC-1CIR + TC-2CIR + 1 Mbps ≤ Line Rate (for L2 Bitstream Capacity)
3.3.3 AVC Support
For nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN), the UNI-DSL functionally supports a single, bi-directional,
unicast AVC.
3.3.4 Resiliency
The UNI-DSL is an unprotected physical interface. If an unprotected UNI-DSL suffers a failure, all services being
delivered across that UNI-DSL will be disrupted.
3.3.5 Customer Premises Equipment Supply
The provision and operation of an active device that interfaces with the Ethernet bitstream on the End User side
of the downstream nbn™ Network Boundary for nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN), which is subject
to VDSL2 Equipment compatibility and registration as specified in section 28 of the nbn™ Ethernet Product Terms
and section 5.4.2 the WBA Operations Manual, is the responsibility of Customer.
3.4 UNI-V
The UNI-V is only supplied as a variant of the UNI Product Component of nbn™ Ethernet (Fibre).
The End User’s side of the UNI-V is an analogue telephony interface provided off a port on the NTD in alignment
with AS/CA S002:2010 standards. Detailed specifications of the physical analogue interface are set out in the
Network Interface Specification – UNI-V.
nbn’s side of the UNI-V is a VoIP SIP client interface provided by an internal ATA in the NTD in alignment with
RFC3261 (SIP), RFC2327 (SDP), RFC3264 (SDP) and RFC3550 (RTP) standards. Detailed specifications of the logical
VoIP interface are set out in the Network Interface Specification – UNI-V.
3.4.1 Initialisation and Configuration Protocols
The UNI-V utilises Unicast N:1 AVC TC-1 and Unicast N:1 CVC TC-1 for the transportation of voice packets.
The UNI-V uses DHCPv4 protocol to establish IP addressing and to identify TR-069 Auto-Configuration Server (ACS)
bootstrap configuration details. Customer is required to provide an interoperable DCHPv4 server for the DHCPv4
client implementation on the UNI-V.
The UNI-V employs TC-1 and 802.1p/DSCP encoding mechanism for CoS.
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The UNI-V utilises DSL Forum Technical Report 069 (TR-069), 098 (TR-098) and 104 (TR-104) protocols for
Customer to further configure the SIP client implemented on the UNI-V. Customer is required to provide an
interoperable ACS server to configure and manage the UNI-V SIP client.
The UNI-V supplies IPv4-based SIP services only. nbn currently intends to support IPv6-based SIP services in the
future.
3.4.2 Call Features
The UNI-V supports a limited set of IP-based telephony features. It is the responsibility of Customer to interface to
the UNI-V with a soft switch, located beyond the NNI, and complete the delivery of these features with
complementary feature support within the Customer Network.
The IP-based telephony call features supported by the UNI-V are described as follows:
Any call feature not explicitly stated below is to be treated as an unsupported call feature of UNI-V.
Call Feature Description / Sub-Features Status
Basic POTs Service Outbound / inbound call
No answer
Abandoned call
Supported
Voice Codecs
(G.711ALaw)
G.711ALaw
Voice Quality on local call: 80 - 93
Packetisation: 20ms
Avg media bandwidth: 101 kbps
PSTN-equivalent: yes
Support for G.168 Section 7: CPE must conform to AS/CA
S002:2010 Appendix A for echo canceller/suppressor disable
tones.
Supported
Voice Codecs
(Others)
G.711MuLaw
G.729
Any other codecs
Unsupported
Call Waiting Handling before accepting the second incoming call
Handling after accepting the second incoming call
Supported
Call Waiting Suspend
(Single Call)
New call
Existing call
Supported
Call Forward
(supported)
Busy
No answer
Unconditional
Supported
Call Forward
(unsupported)
Splash ring / ping ring
Special dial tone
Unsupported
Call Hold Handling before the second call is established Supported
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Handling after the second call is established
Hotline and
Warmline Service
Hotline Immediate Service
Warmline Service (RSP / AS Provisioned)
Warmline Service (End-User Provisioned) – also known as
Delayed Hotline
Supported
Distinctive Ringing Ring Cadence
DR0 (default)
DR1
DR3
DR6
DR7
* Does not support "alert-info" header in outgoing SIP INVITE
requests
Supported
DTMF In-Band Transmission
Out-of-Band RFC2833 Transmission
Supported
Fax Support
(supported)
Fax pass-through Supported
Fax Support
(unsupported)
T.38 / Fax over IP Unsupported
Calling Line
Identification
Presentation /
Restriction
CLIP: Presentation: publish source number in outbound calls
CLIR: Restriction: keep source number private in outbound calls
Supported
Calling Number
Display
First incoming call
Second incoming call
Supported
Message Waiting
Indication
Visual Message Wait Indicator Supported
Emergency Call Priority setting for outbound calls (SIP INVITE)
Deny other incoming call during emergency call
Supported
Voice Band Data
(VBD) Call
Pass-through using G.711 with fixed jitter buffer size
Fax up to 9.6 kbps
TTY support
Tone detection for the disablement of echo suppression and echo
cancellation
Supported
Ringer Equivalence
Number (REN)
Up to 3 per UNI-V Supported
3-Way Calling / Local mixing of RTP traffic on the NTD Unsupported
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Conferencing
Call Transfer Attended (Consultative) call transfer and Unattended (Blind) call
transfer
Unsupported
Voice Activity
Detection (VAD)
Reduces voice bandwidth when there is no audio activity
Comfort noise generation
Unsupported
Decadic / Pulse
Diallers
Unsupported
3.4.3 Layer 3 Connectivity
It is the responsibility of Customer to manage allocation of IP addresses and associated network parameters to
the SIP user agent associated with each UNI-V. DHCP is used as the mechanism to manage address distribution.
Customer must provide DHCP server infrastructure and assign the following parameters:
IP Address (IPv4)
Subnet Mask (Option 1)
Default Router Address (IPv4) (Option 3)
DNS server (required if a hostname is used for proxy server SIP URI) (Option 6)
ACS Server
Within the Fibre Network, DHCP Option 82 fields will be populated with the identifier of the AVC associated with
a given UNI-V, using a format described in the Network Interface Specification – AVC.
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4 Access Virtual Circuit (AVC)
4.1.1 Overview
The AVC implements the C-VLAN component of an IEEE802.1ad Provider Bridge, as further described in the
Network Interface Specification – AVC. Customer may deliver multiple End User applications (such as voice and
video) using a single AVC (and CoS to manage the capacity between applications).
The nbn™ Ethernet AVC Product Component has three variants:
Unicast 1:1 AVC – required for unicast data applications using the UNI-D or UNI-DSL
Unicast N:1 AVC – required for unicast data applications using the UNI-V
Multicast N:1 AVC – required for multicast data applications using the UNI-D, referred to as Multicast
AVC
The AVC type availability is dependent on the access technologies and UNI types:
AVC Type Fibre Network
FTTB Network /
FTTN Network HFC Network
Wireless
Network
Satellite
Network
Unicast, 1:1 10F
11 Available on
UNI-D
Available on
UNI-DSL
Available on
UNI-D
Available on
UNI-D
Available on
UNI-D
Unicast, N:1 Available on
UNI-V
Not Available Not Available Not Available Not Available
Multicast, N:1 Available on
UNI-D
Not Available Not Available Not Available Not Available
AVCs are logically isolated from each other via the use of distinct S/C-VIDs, and are designed to be individually
dimensioned by Customer from a set of selectable parameters according to the service needs of each End User.
An AVC is designed to be scaled in capacity (through its bandwidth profile), within the bounds of the product
constructs and the physical limits of the underlying access network technology.
4.1.2 Access Loop Identification and Characterisation
Customer may optionally order a unicast AVC to have Access Loop Identification, and where applicable, Line
Characteristic information inserted into DHCPv4, DHCPv6 and PPPoE upstream Layer 3 control packets in
alignment with TR-101. This may assist Customer to identify the individual logical circuit to upstream devices
beyond the NNI.
AVC information that can be included is:
11 One AVC inclusive of multiple traffic classes may be supported per UNI-D or UNI-DSL. Refer to Appendix B.
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Access Loop Identification – identifying an AVC Service ID. The AVC Service ID means the value
configured in the Circuit ID field in the relevant DHCPv4, DHCPv6 or PPPoE protocols.
Access Loop Characterisation – identifying actual data rate Upstream and actual data rate Downstream
Access Loop Identification insertion is available on all access technologies subject to the control protocol used:
Control Protocol Fibre Network
FTTB / FTTN
Network HFC Network
Wireless
Network
Satellite
Network
DHCPv4 Available Available Available Available Available
DHCPv6 Available Available Available Available Not Available
PPPoE Available Available Available Available Available
Access Loop Characterisation insertion is only available on nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN) and
may be optionally included provided Access Loop Identification insertion is enabled:
Control Protocol Fibre Network
FTTB / FTTN
Network HFC Network
Wireless
Network
Satellite
Network
DHCPv4 Not Available Available Not Available Not Available Not Available
DHCPv6 Not Available Available Not Available Not Available Not Available
PPPoE Not Available Available Not Available Not Available Not Available
Detailed specifications for Access Loop Identification and Characterisation are set out in the Network Interface
Specification – AVC.
4.1.3 AVC Bandwidth Profile Availability
4.1.3.1 Unicast 1:1 AVC Bandwidth Profile Availability
A Unicast 1:1 AVC comprises a combination of mandatory (TC-4) and optional (TC-1 and/or TC-2) traffic classes as
described in section 3.1 of the nbn™ Ethernet Product Description subject to availability by access technology as
set out in sections 3.2 to 3.4 of the nbn™ Ethernet Product Description.
A valid Unicast 1:1 AVC bandwidth profile comprises a combination of available upstream/downstream
bandwidth profiles for each traffic class as specified from the available combinations in sections B.1 and B.2 to
Appendix B. Availability by access technology for each Unicast 1:1 AVC bandwidth profile combination is also set
out in sections B.1 and B.2 to Appendix B.
4.1.3.2 Unicast N:1 AVC Bandwidth Profile Availability
The Unicast N:1 AVC is available only to support the UNI-V and AVC TC-1 bundle as described in section 7 of the
nbn™ Ethernet Product Description.
The available Unicast N:1 AVC bandwidth profile on the UNI-V is the combination of AVC TC-4 0/0 Mbps (PIR) and
AVC TC-1 0.15Mbps (CIR).
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4.1.3.3 Multicast AVC Bandwidth Profile Availability
The available Multicast (N:1) AVC bandwidth profiles comprise the TC-MC traffic class bandwidth profiles set out
in section 5.3 of the nbn™ Ethernet Product Description as downstream only bandwidth in the TC-MC traffic class.
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5 Connectivity Virtual Circuit (CVC)
5.1.1 Overview
The CVC implements the S-VLAN component of an IEEE802.1ad Provider Bridge, as further described in the
Network Interface Specification - CVC. This is an Ethernet virtual circuit that provides connectivity from an NNI to
a CSA. It is dimensioned with a specific, configured amount of bandwidth capacity to deliver a higher-layer service
(or number of services) to a range of AVCs within a particular CSA.
The nbn™ Ethernet CVC Product Component has three variants:
1:1 VLAN – required for 1:1 AVC unicast services delivered using the UNI-D or UNI-DSL interface
N:1 VLAN – required for N:1 AVC unicast services delivered using the UNI-V interface
Multicast Domain – required for Multicast AVC services delivered through the UNI-D interface
The CVC type availability is dependent on the access technologies:
CVC Type Fibre Network FTTB / FTTN
Network HFC Network
Wireless
Network
Satellite
Network
1:1 CVC Available Available Available Available Available
N:1 CVC Available Not Available Not Available Not Available Not Available
Multicast
Domain Available Not Available Not Available Not Available Not Available
The NNI, and all CVCs delivered through it, are specific to Customer. It is possible that Customer may have
multiple CVCs within a CSA delivered using a number of NNI. CVCs are isolated from each other on an NNI via the
use of distinct S-VIDs and can each be individually dimensioned according to the service needs of each CSA and
each AVC contained within the CVC. Subject to section 1.1(e) of the nbn™ Ethernet Product Description, different
CVC types (including the Multicast Domain) are able to co-exist on the same NNI.
5.1.2 AVC and CVC Scalability
Customer should consider AVC and CVC scalability in conjunction with contention. Customer may control End
User experience through contention applied by dimensioning of capacity between the AVC and CVC subject to
conditions set out in the nbn™ Ethernet Product Description.
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5.1.2.1 Unicast 1:1 CVC Scalability
A single unicast 1:1 CVC can support up to 4,000 unicast 1:1 AVCs, and is able to deliver AVCs to any UNI within a
single CSA. 11F
12 Each of the 4,000 unicast 1:1 AVCs is addressed using a single, unique C-VID, locally significant to the
CVC. Subject to section 2.1(d) of the nbn™ Ethernet Product Description, the number of CVCs that Customer may
purchase in relation to a given CSA is limited only by the NNI resources that Customer has purchased for that CSA.
Note that where Customer requires access to more than 4,000 AVCs in a given CSA, it is necessary to utilise more
than one CVC.
5.1.2.2 Unicast N:1 CVC Scalability
As Unicast N:1 does not use C-VLANs there is no restriction on the number of unicast N:1 AVCs within a CSA that
can be associated with a single unicast N:1 CVC at the NNI.
5.1.2.3 Multicast Domain Scalability
There are no restrictions on the number of Multicast AVCs within a CSA that can be associated with a single
Multicast Domain at the NNI.
5.1.3 CVC Bandwidth Profile Availability
5.1.3.1 Unicast 1:1 CVC Bandwidth Profile Availability
The available unicast 1:1 CVC bandwidth profiles comprise a combination of available upstream/downstream
bandwidth profiles for each traffic class as defined in sections 2.2 to 2.4 of the nbn™ Ethernet Product
Description, provided that the total combination of CVC bandwidth profiles is not zero. Those sections set out
additional limitations that apply in respect of nbn™ Ethernet (Satellite).
5.1.3.2 Unicast N:1 CVC Bandwidth Profile Availability
The available unicast N:1 CVC bandwidth profiles comprise the TC-1 traffic class bandwidth profiles set out in
section 2.3(b) of the nbn™ Ethernet Product Description.
5.1.3.3 Multicast Domain Bandwidth Profile Availability
The available Multicast Domain bandwidth profiles comprise the TC-MC traffic class bandwidth profiles set out in
section 5.2(a) of the nbn™ Ethernet Product Description.
Customer must select a bandwidth profile for each Multicast Domain taking into account the aggregated peak
bandwidth requirements of each of the Media Streams in the Multicast Domain as described in section 2.3.3.1.
12 Note that nbn™ Ethernet (Satellite) is supplied in a separate single national CSA which geographically overlaps with the
other CSAs that contain Premises served by other nbn™ Network technologies.
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5.1.4 CVC Contention Management
Subject to section 2.1(d) of the nbn™ Ethernet Product Description, Customer should control AVC:CVC contention
for the purpose of managing service utilisation. In the event of AVC:CVC congestion within unicast services, the
nbn™ Network will discard traffic in accordance with section 2.2.
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6 Network-Network Interface (NNI) Section 1 of the nbn™ Ethernet Product Description describes the NNI Product Component and the NNI Group
and NNI Bearer entities and their interrelationships. This section provides further product-level specification of
the NNI Group, NNI Bearers, Redundancy Mode and the CVC support characteristics of the NNI Product
Component.
Detailed network-level specifications are set out in the Network Interface Specification – NNI.
6.1 NNI Group and NNI Bearers
An NNI Group can support up to 8 NNI Bearers 12F
13. All NNI Bearers within an NNI Group must be consistent with the
group interface rate for that NNI Group 13F
14 (i.e. 1Gbps, or 10Gbps).
6.2 Redundancy Mode
The NNI Group must be configured in one of the following redundancy modes:
Single Chassis (where all NNI Bearers are connected to the same EFS chassis)
Diverse Chassis (where NNI Bearers are connected across a pair of EFS chassis)
6.2.1 Single Chassis
When an NNI Group is configured in Single Chassis mode, all NNI Bearers of the NNI Group will be provisioned on
the same EFS chassis.
These NNI Bearers will operate in an N:1 protection mode, meaning that if any NNI Bearer within the NNI Group
fails, the NNI Group will continue to operate at an aggregate capacity that is reduced by the capacity of the failed
NNI Bearer.
6.2.2 Diverse Chassis
When an NNI Group is configured in Diverse Chassis mode, half of the NNI Bearers of the NNI Group will be
provisioned on one EFS (working) chassis, and the other half will be provisioned on a second EFS (protect) chassis.
The NNI Group will operate in a 1:1 protection mode, meaning that if any NNI Bearer on the working EFS fails,
traffic will be re-directed to the NNI Bearers on the protect EFS chassis.
13 Note that the addition of NNI Bearers to an NNI Group may result in the degradation of aggregate NNI Group link
efficiency, as a result of IEEE802.3ad frame distribution.
14 Optical characteristics may vary, providing the interface rate is consistent.
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6.3 CVC Support
An NNI Group can support up to 4,000 CVCs in aggregate, including (subject to section 1.1(e) of the nbn™
Ethernet Product Description) any mix of CVC types and Multicast Domains.
Customer is not permitted to over-book CVC capacity within an NNI Group.
6.4 Class of Service Support
The NNI Group will transparently support the traffic class and priority encoding/decoding model set out in section
2.2 and 3.1.2 and detailed in section 3 of the Network Interface Specification – CVC.
For NNI Groups configured as Single Chassis, the failure of one or more NNI Bearers may result in the discard of
traffic due to insufficient NNI Group aggregate capacity to carry the provisioned CVC capacity. In such cases,
traffic is designed to be discarded according to the priority as indicated at the CVC level.
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7 Network Performance
7.1 Traffic Class Performance
nbn will aim to achieve the following standards (on an individual traffic class basis) for each traffic class:
Traffic Class Network Frame Delay (One-Way)
Frame Delay Variation
Frame Loss14F
15
TC-1 Fibre Network ≤ 6msec ≤ 3msec ≤ 0.01%
FTTB Network
FTTN Network
≤ 25msec ≤ 10msec ≤ 0.04%
HFC Network ≤ 25msec ≤ 10msec ≤ 0.04%
Wireless Network ≤ 40msec ≤ 50msec ≤ 0.04%
Satellite Network ≤ 370msec ≤ 25msec ≤ 0.04%
TC-2 Fibre Network ≤ 6msec ≤ 10msec ≤ 0.01%
FTTB Network
FTTN Network
≤ 25msec ≤ 16msec ≤ 0.04%
TC-MC Fibre Network Unspecified ≤ 10msec ≤ 0.01%
TC-4 Not Applicable Not Applicable Not Applicable Not Applicable
7.2 Limitations on the Standards for Traffic Class
Operations Performance
The performance of traffic class operations as specified in section 7.1 will only apply under the following
conditions:
Traffic Class Layer 2 Frame Size at NNI (Bytes)15F
16
Frame Rate CVC Traffic Class Capacity Utilisation
TC-1 250 Periodic <=CIR ≤ 70%
TC-2 1500 Periodic <=CIR ≤ 70%
TC-MC 1526 Not Applicable ≤ 70%16F
17
15 Frame Loss targets will only be met where the CBS is less than the specified limits at both the AVC and CVC level as
described in section 2.2.2.2 and any applicable Network Interface Specification.
16 Service frames are accepted up to the maximum Frame Size as described in section 3.4 of the Network Interface
Specification – NNI.
17 Note that individual Media Streams must operate within their configured peak bandwidth.
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Frame Delay guidance is provided between UNI and NNI distances less than 100km. In the case of UNI to NNI
distance > 100km, an extra allowance of 1.4msec latency per additional 200km air path (as the crow flies)
distance (or part thereof) is required.
The performance of traffic class operations does not apply to:
services utilising the UNI-V over the Fibre Network because they are subject to additional
performance-affecting processing which will impact end-to-end performance
nbn™ Ethernet (FTTB) Ordered Products or nbn™ Ethernet (FTTN) Ordered Products, where the Line
Rate is not capable of supporting the provision of all AVC TC-1 and AVC TC-2 bandwidth profiles
ordered by Customer in respect of that Ordered Product (see section 3.3.2).
The Layer 2 Frame Size and Frame Rate values must result in a data stream which is less than or equal to the
subscribed Traffic Class CIR or any other circumstance in which the speed, performance or stability of an Ordered
Product is affected by any matters set out in sections 3 or 13 of the nbn™ Ethernet Product Description.
Each traffic class must be validated in the presence of no other traffic from other traffic classes within the AVC.
7.3 TC-4 Traffic Performance Characteristics
Traffic class 4 is designed for applications that can benefit from a peak capacity and can tolerate variable
throughput. TC-4 offers capacity as a PIR only.
The performance of Customer Products that use AVC TC-4s as an input will vary depending on factors both within
and outside of the nbn™ Network. Customer should use suitable higher-layer intelligent flow control mechanisms
to achieve optimum results for Customer Products that use AVC TC-4s as an input. The particular access
technology used to deliver nbn™ Ethernet will also have an impact on TC-4 performance.
For AVC TC-4 bandwidth profiles of 250/100 Mbps, 500/200 Mbps and 1000/400 Mbps offered over nbn™
Ethernet (Fibre) where a 10Gbps NNI is in use, an AVC peak burst in excess of 100 consecutive Ethernet frames
may cause increased Frame Loss in the downstream if Customer does not use a suitable higher-layer intelligent
flow control mechanism.
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8 Orderable Attributes
8.1 Access Components
Access Components, for the purposes of this nbn™ Ethernet Product Technical Specification, only comprise each
instance of the UNI and AVC Product Components supplied by nbn to Customer to use as an input to a Customer
Product or Downstream Product.
Available Product Components are tabled below:
UNI Type Available associated AVC
Fibre Network UNI-D Unicast
Multicast
UNI-D + UNI-V Unicast (separately with each UNI-D and UNI-V)
Multicast (UNI-D only)
Wireless Network UNI-D Unicast
HFC Network UNI-D Unicast
Satellite Network UNI-D Unicast
FTTB Network / FTTN Network UNI-DSL Unicast
Each Access Component is delivered using two sets of attributes:
configuration attributes – provided through Product Templates
service attributes – provided through Product Order Forms for each AVC order 17F
18
This section describes the Access Components in the context of configuration and service attributes.
8.1.1 Configuration Attributes
The following tables detail all AVC and UNI attributes which must be specified within a Product Template, for the
delivery of the relevant Access Components.
Customer may construct its end-to-end service from a combination of these configuration attributes and service
attributes selected in relation to each Ordered Product.
Certain settings required to interface to the nbn™ Network must be decided at time of On-boarding during the
solution definition phase, and captured in a Product Template. These details cannot be tailored for each specific
Ordered Product.
18 The term “service attributes” is used to describe the technical elements which are required to deliver Product Features as
described in the nbn™ Ethernet Product Description and elsewhere in this nbn™ Ethernet Product Technical Specification.
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Product Templates apply to the Access Components only. Product Templates, combined with per-Ordered
Product service attributes selected in a Product Order Form at time of order, are required for nbn to supply an
Ordered Product.
8.1.1.1 UNI Configuration Attributes
The following set of configuration attributes are available for the UNI. These parameters are captured during the
solution definition phase, as part of the On-boarding process.
Component Configuration Attribute Configuration Attribute Options
UNI UNI Type UNI-D
UNI-DSL
UNI-V (only available for nbn™ Ethernet (Fibre))
VLAN Addressing Mode Default-Mapped (UNI-D/UNI-DSL only)18F
19
DSCP-Mapped
Priority-Tagged (UNI-D/UNI-DSL only)
Tagged (UNI-D/UNI-DSL only)
Table 2: UNI Configuration Attributes
8.1.1.2 AVC Configuration Attributes
The following set of configuration attributes are available for the AVC (and Multicast AVC). These parameters are
captured during the solution definition phase, as part of the On-boarding process.
Component Configuration Attribute Configuration Attribute Options
AVC AVC Type Unicast 1:1 (UNI-D/UNI-DSL only)
Unicast N:1 (UNI-V only)
Multicast N:1 (UNI-D for nbn™ Ethernet (Fibre))
Bandwidth Profile Specified from the available bandwidth profiles in Appendix B
Table 3: AVC Configuration Attributes
8.1.2 Service Attributes
This section describes the service attributes relating to the technical operation of the service that Customer must
select for each Access Component, at the time of ordering an Ordered Product. Note that the number and type of
service components will be determined by the Product Template.
19 Note the limitations on addressing mode and AVC traffic class combinations in Appendix B.
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8.1.2.1 Access Component Attributes
The following service attributes must be specified, where applicable, at time of order for each AVC (or Multicast
AVC) and UNI Product Component:
Component Service Attribute Specification (Provided by
Customer)
Access Service 19F
20 “Service Restoration SLA”
(Service Fault rectification Service Level)
Standard (Default)
Enhanced-12
Enhanced-12 (24/7)
Enhanced-8
Enhanced-8 (24/7)
Enhanced-6
Enhanced-6 (24/7)
Enhanced-4
Enhanced-4 (24/7)
Priority Assist (Downstream Priority Assistance Service)
No (Default)
Yes
Battery Backup Service Yes20F
21
No
Table 4: Service Attributes for Access Service
8.1.2.2 UNI-V Service Attributes
The following service attributes must be specified at time of order for the UNI-V (for nbn™ Ethernet (Fibre) only):
Component Service Attribute Specification (Provided by Customer)
UNI-V NTD UNI-V Port Number 0: Assigned by nbn (default)
Table 5: Service Attributes for UNI-V
20 Refer to the nbn™ Ethernet Service Levels Schedule and the nbn™ Ethernet Product Description for details of supported
service options that are available.
21 Where Customer has specified the Battery Backup Service in respect of an Ordered Product supplied to a UNI on the
affected F-NTD, nbn will provide a notification of the alarm to Customer as set out in the WBA Operations Manual as part of
the Battery Backup Service.
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8.1.2.3 UNI-D Service Attributes
The following service attributes must be specified at time of order for the UNI-D:
Component Service Attribute Specification (Provided by Customer)
UNI-D NTD UNI-D Port Number 0: Assigned by nbn (default)
1 – 4: Request Specific UNI-D Port on NTD
(if > 1 available)
Physical Interface AUTO (Speed)/AUTO (Duplex)
100Mbps/AUTO (Duplex) 21F
22
Table 6: Service Attributes for UNI-D
8.1.2.4 UNI-DSL Service Attributes
The following DSL service attributes must be specified at time of order:
Component Service Attribute Specification (Provided by Customer)
UNI-DSL DSL Stability Profile 22F
23 Standard - means the standard VDSL2 line profile.
Stable - means a VDSL2 line profile
designed to optimise layer 1 stability, for example through an increased noise margin and G.Inp retransmission buffer.
Table 7: Service Attributes for UNI-DSL
Note that DSL Mode is VDSL2 and cannot be changed.
8.1.2.5 Unicast AVC Service Attributes
The following service attributes must be specified at time of order for each unicast 1:1 AVC:
Component Service Attribute Specification (Provided by Customer)
AVC CVC ID CVC ID
C-VID at NNI (1:1 AVC only) 0 – 4000 23F
24
C-VID at UNI-D/UNI-DSL24F
25 (1:1 AVC only)
2 – 4004
(for nbn™ Ethernet (Fibre), nbn™
22 This specification is not available for nbn™ Ethernet (Satellite).
23 Note that nbn may apply a Repair Profile as described in the WBA Operations Manual. This profile is applied by nbn and is
not selectable by Customer.
24 The value of zero indicates that nbn will select the C-VID, and does not indicate that a C-VID of zero may be used.
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Component Service Attribute Specification (Provided by Customer)
Ethernet (FTTB), nbn™ Ethernet
(FTTN) and nbn™ Ethernet (HFC))
2 – 4001
(for nbn™ Ethernet (Wireless) and
nbn™ Ethernet (Satellite))
Bandwidth Profile Specified from the available unicast AVC bandwidth profiles in Appendix B
Access Loop Identification Active Active / Inactive
If Active Insert DSL line rate (used in DHCP or PPP response [RFC 4679 support])
(for nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN) only)
TPEP Web Optimisation 25F
26
(nbn™ Ethernet (Satellite) only)
ON (Default) / OFF
TPEP TCP Optimisation
(nbn™ Ethernet (Satellite) only)
ON (Default) / OFF
Interface mode Default-Mapped / Priority-Tagged / Tagged / DSCP Mapped
Table 8: Service Attributes for Unicast 1:1 AVC
The following service attributes must be specified at time of order for each unicast N:1 AVC:
Component Service Attribute Specification (Provided by Customer)
AVC CVC ID CVC ID
Table 9: Service Attributes for Unicast N:1 AVC
8.1.2.6 Modification of an AVC bandwidth profile and service interruption
Customer may modify an AVC TC-4 bandwidth profile in accordance with the WBA Operations Manual. There will
be a brief service interruption when the Modify Order is processed.
8.1.2.7 Multicast AVC Service Attributes
The following service attributes must be specified at time of order for each multicast AVC:
25 Required only for UNI-D/UNI-DSL mode configured in Tagged mode.
26 Selecting TPEP Web Optimisation will also enable TPEP TCP Optimisation.
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Component Service Attribute Specification (Provided by Customer)
AVC Multicast Domain ID Multicast Domain ID
Bandwidth Profile Specified from the available Multicast AVC bandwidth profiles in Appendix B
Table 10: Service Attributes for Multicast AVC
8.2 CVC Service Attributes
There is no Product Template required for a CVC. Table 11 describes the set of service attributes which are
generic to all CVC variants (except where called out specifically).
Component Attributes Attribute Description Selectable Options
End-Point Identification
NNI Group identification26F
27 Identification of the NNI that the CVC is to be terminated on.
NNI Group identification (Existing)
B-END CSA Identification of the CSA that the CVC is terminated on.
CSA identification27F
28
S-TAG Mapping S-TAG (NNI) Customer may choose a locally-significant S-TAG at the NNI.
Optional parameter. If set to zero, nbn will assign the next available value.
Requested S-TAG
(0 for nbn-supplied S-TAG)
Default = 0
S-TAG: (1 – 4000)
Satellite CVC Minimum AVC threshold
(nbn™ Ethernet (Satellite))
CVC Class Customer must choose this attribute at the time of ordering a CVC for nbn™ Ethernet (Satellite).
This attribute determines the minimum
number of provisioned AVCs required before Customer can order an increased CVC bandwidth profile. 28F
29
CVC Class-0 (Default)
CVC Class-1 (Premium)
CVC Class-2 (Premium)
Table 11: Generic CVC Service Attributes
The allocation of S/C-VID values at the NNI must be co-ordinated between Customer and nbn.
27 Refer to section 8.4 of this nbn™ Ethernet Product Technical Specification.
28 nbn™ Ethernet (Satellite) operates from a single centralised POI and covers the entire Satellite Network footprint as a
single CSA.
29 See the nbn™ Ethernet Product Description for further details.
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When requested by Customer as part of a Product Order Form for a CVC or AVC, nbn will allocate each new
CVC/AVC an internally-generated S/C-VID. This S/C-VID value will be returned to Customer in accordance with the
WBA Operations Manual, and must be used for accessing the CVC/AVC at the NNI.
Customer may optionally elect to nominate the S/C-VID used to address each CVC/AVC service instance through
the NNI by specifying a S/C-VID in the Product Order Form for the CVC/AVC, for the purpose of further alignment
to its own backhaul network addressing schemes. Note that Customer is encouraged to use nbn’s S/C-VID
allocations, which will be unique to Customer’s service. This will avoid any potential for S/C-VID mismatch
between Customer and nbn.
For service addressing modes at the NNI that rely on MAC addressing for forwarding within the nbn™ Network,
the allocation of a C-VID is not required.
8.2.1 Unicast 1:1 CVC
Each unicast 1:1 CVC order must specify each of the service attributes listed in Table 12 below, in addition to
those configuration attributes detailed in Table 11.
Component Attributes Attribute Description Selectable Options
Bandwidth profile Bandwidth profile CVC_TC-1_CIR
(upstream and downstream)
Refer to Appendix B
CVC_TC-2_CIR
(upstream and downstream)
Refer to Appendix B
CVC_TC-4_CIR
(upstream and downstream)
Refer to Appendix B
Table 12: 1:1 Unicast CVC Additional Service Attributes
8.2.2 Unicast N:1 CVC
Each unicast N:1 CVC order must specify each of the service attributes listed in Table 13 below, in addition to
those configuration attributes detailed in Table 11.
Component Attributes Attribute Description Selectable Options
Bandwidth profile Bandwidth profile CVC_TC-1_CIR
(upstream and downstream)
Refer to Appendix B
Table 13: N:1 Unicast CVC Additional Service Attributes
8.2.3 Multicast Domain
Each Multicast Domain order must specify each of the service attributes listed in Table 14 below, in addition to
those configuration attributes detailed in Table 11.
Component Attributes Attribute Description Selectable
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options
Bandwidth Profile
Bandwidth Profile CVC_TC-MC_CIR
(downstream)
Refer to Appendix B
Multicast Options
Media Stream List Details of Media Streams carried by the Multicast Domain.
Refer to section 8.3
IGMP Report Source Address
Source address inserted by nbn for IGMP report messages sent upstream on the Multicast Domain.
IP Address
Default = 49.0.15.254
Table 14: Multicast Domain Additional Service Attributes
8.3 Multicast Domain Media Stream Attributes
The following information is required to capture the characteristics of each Media Stream to be carried within the
Multicast Domain.
Identifier Multicast Group IP Address Peak Bandwidth (Mbps)
<TEXT> IP Address Value : 2.5 – 20
<TEXT> IP Address Value : 2.5 – 20
... ... ...
<TEXT> IP Address Value : 2.5 – 20
Table 15: Media Stream List Description Table (Multicast Domain)
The <TEXT> field is provided to allow Customer to reference each Media Stream using a meaningful name, and
has a limit of 40 characters.
Customer must be aware of transition periods when modifying certain attributes associated with the Multicast
Domain or Media Stream as described in the nbn™ Ethernet Service Levels Schedule and the WBA Operations
Manual. As modification may occur progressively over geographic areas Customer will need to operate upstream
components of an end-to-end service (in the Customer Network) with a mixture of “before” and “after”
configurations until the modification is completed.
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8.4 NNI Service Attributes
8.4.1 NNI Group
The NNI Group has the following attributes:
Location
Interface Rate
Redundancy Mode
Set of NNI Bearers
Layer 2 Functional Characteristics
8.4.1.1 NNI Group Location
The location of the NNI Group must be specified at time of NNI Group creation.
In order to change the location of an NNI Group (i.e. re-locate NNI Bearers to a different location), it is necessary
to purchase a new NNI Group in the intended location, and transition existing AVCs and CVCs from the previous
NNI Group. Once completed, the previous NNI Group may be cancelled.
8.4.1.2 NNI Group Interface Rate
A new NNI Group will be configured with a group interface rate that determines the interface rate of each NNI
Bearer within the NNI Group. The following group interface rates are available:
1Gbps
10Gbps
The group interface rate is set through the selection of the first NNI Bearer (Single Chassis mode), or pair of NNI
Bearers (Diverse Chassis mode) at the time the NNI Group is created (each mode is described in section 6).
The group interface rate is fixed per NNI Group and will restrict the type of NNI Bearer that can be added to the
NNI Group. For example, if the NNI Group is created with an initial NNI Bearer operating at 1Gbps, then any
further NNI Bearers added to this group must also have an interface rate of 1Gbps.
In order to change the group interface rate of an NNI Group (i.e. change all 1Gbps NNI Bearers to 10Gbps), it is
necessary to purchase a new NNI Group in the intended group interface rate and associated NNI Bearers, and
transition existing AVCs and CVCs from the previous NNI Group. Once completed, the previous NNI Group may be
cancelled by Customer.
8.4.1.3 NNI Group Redundancy Mode
The NNI Group must be configured in one of the following redundancy modes:
Single Chassis (where all NNI Bearers are connected to the same EFS chassis)
Diverse Chassis (where NNI Bearers are connected across a pair of EFS chassis)
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In order to change the redundancy mode of an NNI Group, Customer must purchase a new NNI Group in the
intended redundancy mode and transition existing AVCs and CVCs from the previous NNI Group. Once completed,
the previous NNI Group may be cancelled.
8.4.1.4 NNI Group Orderable Attributes Summary
A summary of attributes that must be specified for each NNI Group order is shown in Table 16.
Component Attributes Attribute Description Selectable Options
Service details Physical Location Physical location of NNI POI Site
NNI Group Attributes TPID Ability to specify the S-TAG TPID used for service frames across the NNI
0x88A8 (default)
0x8100
Redundancy Mode Physical interface type Single Chassis (default)
Diverse Chassis
Table 16: NNI Group Orderable Attributes
Each successful NNI Group order is intended to yield an nbn-supplied NNI Group identification.
8.4.2 NNI Bearer
8.4.2.1 NNI Bearer Ordering
NNI Bearers are ordered through an NNI Group (refer to section 6).
A feasibility check will be required upon addition of any NNI Bearer to a NNI Group, to determine whether the
number of allowable NNI Bearers within the NNI Group has been exceeded.
nbn initially provisions each completed NNI Bearer order to Customer in an administratively “down” state. nbn
will change this to an “up” state in co-ordination with Customer.
The following activities may be performed on an NNI Group, with respect to the set of NNI Bearers:
establish a new NNI Group through ordering at least one NNI Bearer (Single Chassis mode) or at
least one pair of NNI Bearers (Diverse Chassis mode)
modify an existing NNI Group through adding/removing NNI Bearer(s)
cancel an existing NNI Group – all underlying NNI Bearers will be automatically cancelled
For NNI Groups configured as Single Chassis, NNI Bearers may be ordered as single interfaces.
For NNI Groups configured as Diverse Chassis, NNI Bearers must be ordered in pairs, with each NNI Bearer of each
pair provisioned on different EFS.
For NNI Groups comprising 1Gbps Ethernet interfaces, nbn intends to use reasonable endeavours to provide the
ability to seamlessly scale an NNI Group up to four NNI Bearers. Beyond four NNI Bearers, nbn intends to
schedule an Outage with Customer unless nbn notifies Customer that an Outage is not necessary.
For NNI Groups comprising 10Gbps Ethernet interfaces, nbn intends to schedule an Outage with Customer in
order to augment the NNI Group with additional NNI Bearers unless nbn notifies Customer that an Outage is not
necessary.
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8.4.2.2 NNI Bearer Orderable Attributes
Each NNI Bearer order must specify each of the service attributes listed in Table 17.
Component Attributes Attribute Description Selectable Options
Service details NNI Group The NNI Group to which
the NNI Bearer is intended to be associated
NNI Group identification
NNI Bearer Type Physical interface type 1000BaseLX
1000BaseEX
10GBaseLR
10GBaseER
Table 17: NNI Bearer Service Attributes
Each successful NNI Bearer order will yield an nbn-supplied NNI Bearer identification, which will indicate a
physical port on the nbn ODF to which the NNI Bearer has been cabled.
Customer must separately acquire the necessary facilities access rights to connect the NNI Bearer to Customer’s
backhaul transmission cables or Customer Active Equipment.
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Appendix A Access Technology Compatibility nbn supplies the nbn™ Ethernet by means of:
the Fibre Network (using fibre (GPON) technology);
the FTTB Network or the FTTN Network (using copper xDSL technology);
the HFC Network (using Hybrid Fibre Coaxial technology);
the Wireless Network (using fixed wireless technology);
the Satellite Network (using geo synchronous satellite technology); and
as further described in the nbn™ Ethernet Product Description.
Any service supplied by nbn in respect of a Premises may be supplied using any nbn™ Network as described in
this Product Technical Specification. The network which will be used will be determined by nbn, based on the
location of the Premises. nbn will determine what Product Components, Product Features and level of
performance can be offered.
This section describes the restrictions on the availability and differences in performance of Product Features.
A.1 Service Type Availability
This section describes the availability of features described in section 2.1.
Service Type Fibre Wireless HFC Satellite FTTB/FTTN
Unicast data services
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
IP-based telephony services
(External ATA)
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
IP-based telephony services
(Integrated ATA)
Available on UNI-V
Not Available Not Available Not Available Not Available
Multicast services
Available on UNI-D
Not Available Not Available Not Available Not Available
Table 18: Service Type Availability by nbn™ Network
A.2 Product Feature Availability
A.2.1 Service Level Options
This section describes the availability of features described in section 8.1.2.1.
Service Level Option
Fibre Wireless HFC Satellite FTTB/FTTN
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Service Level Option
Fibre Wireless HFC Satellite FTTB/FTTN
Service Fault Rectification – standard
Available Available Available Available Available
Service Fault Rectification– Enhanced-12
Available Not Available Available Not Available Available
Service Fault Rectification–
Enhanced-12 (24/7)
Available Not Available Available Not Available Available
Service Fault Rectification– Enhanced-8
Available Not Available Available Not Available Available
Service Fault Rectification– Enhanced-8 (24/7)
Available Not Available Available Not Available Available
Service Fault
Rectification– Enhanced-6
Available Not Available Not Available Not Available Available
Service Fault Rectification– Enhanced-6 (24/7)
Available Not Available Not Available Not Available Available
Service Fault Rectification–
Enhanced-4
Available Not Available Not Available Not Available Available
Service Fault
Rectification– Enhanced-4 (24/7)
Available Not Available Not Available Not Available Available
Downstream Priority Assistance Service
Available Not Available Available Not Available Available
Table 19: Service Level Option Availability by nbn™ Network
A.3 NNI Availability
The NNI Product Component as described in section 6 is available across the nbn™ Network.30 There are no
restrictions in the ability to deliver NNI features as a result of the type of nbn™ Network.
30 NNI availability in respect of nbn™ Ethernet (Satellite) is limited to a single centralised POI located in Eastern Creek, NSW,
and is subject to section 1.1(e) of the nbn™ Ethernet Product Description.
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A.4 CVC Availability
This section describes the availability of features as described in section 5.
CVC Type Fibre Wireless HFC Satellite FTTB/N
1:1 Unicast Available Available Available Available Available
N:1 Unicast Available Not Available Not Available Not Available Not Available
Multicast Domain
Available Not Available Not Available Not Available Not Available
Table 20: CVC Type Availability by nbn™ Network
A.5 UNI Feature Availability
A.5.1 UNI Type Availability
UNI Type Fibre Wireless HFC Satellite FTTB/FTTN
UNI-D Up to 4 UNI-D per NTD30F
31 Up to 4 UNI-D per NTD 31F
32 1 UNI-D per NTD 32F
33 Up to 4 UNI-D per NTD 33F
34 Not Available
UNI-DSL Not Available Not Available Not Available Not Available One single UNI-DSL port (not on an NTD)
UNI-V Up to 2 UNI-V per NTD
Not Available Not Available Not Available Not Available
Table 21: UNI Type Availability by nbn™ Network
A.5.2 Addressing Mode Availability
UNI Mode Fibre Wireless HFC Satellite FTTB/FTTN
Default-Mapped TC-4
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
Default-Mapped TC-1
Available on UNI-D
Not Available Available on UNI-D
Available on UNI-D
Available on UNI-DSL
Default-Mapped TC-2
Available on UNI-D
Not Available Not Available Not Available Available on UNI-DSL
31 See the nbn™ Ethernet Product Description and the nbn™ Ethernet Fair Use Policy for limitations on UNI availability on
certain nbn Network types.
32 See the nbn™ Ethernet Product Description and the nbn™ Ethernet Fair Use Policy for limitations on UNI availability on
certain nbn Network types.
33 Although the CM8200B variant of the HFC-NTD is physically equipped with two UNI-D ports (UNI-D1 and UNI-D2), only
UNI-D1 port is available for use at this point in time. Typically, the UNI-D2 port will be covered with a sticker.
34 See the nbn™ Ethernet Product Description and the nbn™ Ethernet Fair Use Policy for limitations on UNI availability on
certain nbn Network types.
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DSCP-Mapped Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
Priority-Tagged Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
Tagged Available on
UNI-D
Available on
UNI-D
Available on
UNI-D
Available on
UNI-D
Available on
UNI-DSL
Table 22: Addressing Mode Availability by nbn™ Network
A.6 AVC Feature Availability
A.6.1 AVC Type
This section describes the availability of features described in section 4.
AVC Type Fibre Wireless HFC Satellite FTTB/FTTN
1:1 Unicast Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
N:1 Unicast Available on UNI-V
Not Available Not Available Not Available Not Available
Multicast Available on UNI-D
Not Available Not Available Not Available Not Available
Table 23: AVC Feature Availability – AVC (and Multicast AVC) Type by nbn™ Network
A.6.2 Access Loop Identification
This section describes the availability of the Access Loop Identification feature for unicast AVCs (described in
section 4.1.2).
AVC Traffic Class
Fibre Wireless HFC Satellite FTTB/FTTN
IPv4 DHCP Option 82
Available on UNI-D
Available on UNI-V
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
IPv6 DHCP Option 18
Available on UNI-D
Available on UNI-D
Available on UNI-D
Not Available Available on UNI-DSL
IPv6 DHCP Option 17
Not Available Not Available Not Available Not Available Available on UNI-DSL
PPPoE IA Insertion
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
Table 24: AVC Feature Availability – Access Loop Identification by nbn™ Network
A.6.3 Bandwidth Profile - Traffic Class
This section describes restrictions on the availability of a traffic class according to access technology.
AVC Traffic Class
Fibre Wireless HFC Satellite FTTB/FTTN
TC-1 Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
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Available on UNI-V
TC-2 Available on UNI-D
Not Available Not Available Not Available Available on UNI-DSL
TC-MC 34F
35 Available on
UNI-D
Not Available Not Available Not Available Not Available
TC-4 Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
Table 25: AVC Feature Availability – Traffic Class by nbn™ Network
A.6.4 Bandwidth Profile – Unicast 1:1 AVC TC-1
This section describes restrictions on the availability of AVC TC-1 bandwidth profiles (described in section 4.1.3.1)
according to access technology.
Bandwidth Profile (TC-1)
Fibre Wireless HFC Satellite FTTB/FTTN
0 Mbps Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
0.15 Mbps Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
0.3 Mbps Available on UNI-D
Available on UNI-D
Available on UNI-D
Not Available Available on UNI-DSL
0.5 Mbps Available on UNI-D
Not Available Available on UNI-D
Not Available Available on UNI-DSL
1Mbps Available on UNI-D
Not Available Available on UNI-D
Not Available Available on UNI-DSL
2Mbps Available on UNI-D
Not Available Available on UNI-D
Not Available Available on UNI-DSL
5Mbps Available on UNI-D
Not Available Available on UNI-D 35F
36 Not Available Available on
UNI-DSL
Table 26: Unicast 1:1 AVC Feature Availability – Bandwidth Profile (TC-1) by nbn™ Network
A.6.5 Bandwidth Profile – Unicast N:1 AVC TC-1
This section describes restrictions on the availability of TC-1 AVC bandwidth profiles (described in section 4.1.3.2)
according to access technology.
Bandwidth
Profile (TC-1)
Fibre Wireless HFC Satellite FTTB/FTTN
0.15 Mbps Available on UNI-V
Not Available Not Available Not Available Not Available
35 Delivered through a dedicated Multicast AVC only.
36 The CM820B variant of the HFC-NTD does not support the TC-1 5Mbps bandwidth profile.
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Table 27: Unicast N:1 AVC Feature Availability – Bandwidth Profile (TC-1) by nbn™ Network
A.6.6 Bandwidth Profile – Unicast 1:1 AVC TC-2
This section describes restrictions on the availability of AVC TC-2 bandwidth profiles (described in section 4.1.3.1)
according to access technology.
Bandwidth
Profile (TC-2)
Fibre Wireless HFC Satellite FTTB/FTTN
0 Mbps Available on UNI-D
Not Available Not Available Not Available Available on UNI-DSL
5 Mbps Available on UNI-D
Not Available Not Available Not Available Available on UNI-DSL
10 Mbps Available on UNI-D
Not Available Not Available Not Available Available on UNI-DSL
20 Mbps Available on UNI-D
Not Available Not Available Not Available Available on UNI-DSL
30 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
40 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
50 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
60 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
70 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
80 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
90 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
100 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
Table 28: Unicast 1:1 AVC Feature Availability – Bandwidth Profile (TC-2) by nbn™ Network
A.6.7 Bandwidth Profile - Multicast N:1 AVC
This section describes restrictions on the availability of Multicast N:1 AVC TC-MC bandwidth profiles (described in
section 4.1.3.3) according to access technology.
Bandwidth
Profile (TC-MC)
Fibre Wireless HFC Satellite FTTB/FTTN
5 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
20 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
30 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 51
40 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
50 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
Table 29: Multicast AVC Feature Availability – Bandwidth Profile by nbn™ Network
A.6.8 Bandwidth Profile – Unicast 1:1 AVC TC-4
This section describes restrictions on the availability of unicast 1:1 AVC TC-4 bandwidth profiles (described in
section 4.1.3.1) according to access technology.
Bandwidth Profile (TC-4)
Fibre Wireless HFC Satellite FTTB/FTTN
0 Mbps Available
subject to UNI-V order being in place 36F
37
Not Available Not Available Not Available Not Available
12/1 Mbps Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
25/5 Mbps Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-D
Available on UNI-DSL
25/5-10 Mbps Not Available Not Available Not Available Not Available Available on UNI-DSL
25/10 Mbps Available on UNI-D
Not Available Available on UNI-D
Not Available Not Available
50/20 Mbps Available on UNI-D
Not Available Available on UNI-D
Not Available Not Available
25-50/5-20 Mbps
Not Available Available on UNI-D
Not Available Not Available Available on UNI-DSL
25-100/5-40 Mbps
Not Available Not Available Not Available Not Available Available on UNI-DSL
100/40 Mbps Available on UNI-D
Not Available Available on UNI-D
Not Available Not Available
250/100 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
500/200 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
1000/400 Mbps Available on UNI-D
Not Available Not Available Not Available Not Available
Table 30: AVC Feature Availability – Bandwidth Profile (TC-4) by nbn™ Network
Note: To be read subject to section 2.2.2 of this nbn™ Ethernet Product Technical Specification and section 13.3
of the nbn™ Ethernet Product Description.
37 Upon order of the UNI-V by Customer, the UNI-V is automatically provisioned by nbn with TC-1 capacity. A TC-4 bandwidth
profile of 0 Mbps can only be ordered when a UNI-V is provisioned with associated TC-1 capacity.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 52
Appendix B Traffic Class Combinations The bandwidth profiles in this Appendix B are subject to the specifications and limitations described in this nbn™
Ethernet Product Technical Specification the nbn™ Ethernet Product Description.
B.1 Unicast 1:1 AVC Bandwidth Profiles for nbn™
Ethernet (Fibre), nbn™ Ethernet (Wireless), nbn™
Ethernet (HFC) and nbn™ Ethernet (Satellite)
This table shows the valid combinations that may be used to populate the bandwidth profile (upstream and
downstream) for a unicast 1:1 AVC for nbn™ Ethernet (Fibre), nbn™ Ethernet (Wireless), nbn™ Ethernet (HFC) and
nbn™ Ethernet (Satellite). The bandwidth profile to be used for a unicast 1:1 AVC must be selected by Customer
at the time of order.
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
Defaul
t-
Mappe
d
(Traffi
c
Class)
DSCP-
Mapped
,
Priority
-
Tagged
and
Tagged
F = Fibre
H = HFC
W = Wireless
S = Satellite
1 12 1 0 0 UNI-D 4 Y All
2 12 1 0 0.15 UNI-D 1 38F
39 Y All
3 12 1 0 0.3 UNI-D 1 39F
40 Y F/H/W
4 25 5 0 0 UNI-D 4 Y All
5 25 5 0 0.15 UNI-D - Y All
6 25 5 0 0.3 UNI-D - Y F/H/W
7 25 5 0 0.5 UNI-D 1 Y F/H
8 25 10 0 0 UNI-D 4 Y F/H
9 25 10 0 0.15 UNI-D - Y F/H
10 25 10 0 0.3 UNI-D - Y F/H
11 25 10 0 0.5 UNI-D - Y F/H
38 Certain AVC bandwidth profiles have dependencies on the UNI-D operating mode.
39 For this bandwidth profile, the Default-Mapped addressing mode is only available on the UNI-D in respect of nbn™ Ethernet
(Fibre), nbn™ Ethernet (HFC) and nbn™ Ethernet (Satellite).
40 For this bandwidth profile, the Default-Mapped addressing mode is only available on the UNI-D in respect of nbn™ Ethernet
(Fibre) and nbn™ Ethernet (HFC).
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 53
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
12 25 10 0 1 UNI-D 1 Y F/H
13 25 10 5 0 UNI-D 2 Y F
14 25 10 5 0.15 UNI-D - Y F
15 25 10 5 0.3 UNI-D - Y F
16 25 10 5 0.5 UNI-D - Y F
17 25-50 5-20 0 0 UNI-D 4 Y W
18 25-50 5-20 0 0.15 UNI-D - Y W
19 25-50 5-20 0 0.3 UNI-D - Y W
20 50 20 0 0 UNI-D 4 Y F/H
21 50 20 0 0.15 UNI-D - Y F/H
22 50 20 0 0.3 UNI-D - Y F/H
23 50 20 0 0.5 UNI-D - Y F/H
24 50 20 0 1 UNI-D - Y F/H
25 50 20 0 2 UNI-D 1 Y F/H
26 50 20 5 0 UNI-D - Y F
27 50 20 5 0.15 UNI-D - Y F
28 50 20 5 0.3 UNI-D - Y F
29 50 20 5 0.5 UNI-D - Y F
30 50 20 5 1 UNI-D - Y F
31 50 20 5 2 UNI-D - Y F
32 50 20 10 0 UNI-D 2 Y F
33 50 20 10 0.15 UNI-D - Y F
34 50 20 10 0.3 UNI-D - Y F
35 50 20 10 0.5 UNI-D - Y F
36 50 20 10 1 UNI-D - Y F
37 50 20 10 2 UNI-D - Y F
38 100 40 0 0 UNI-D 4 Y F/H
39 100 40 0 0.15 UNI-D - Y F/H
40 100 40 0 0.3 UNI-D - Y F/H
41 100 40 0 0.5 UNI-D - Y F/H
42 100 40 0 1 UNI-D - Y F/H
43 100 40 0 2 UNI-D - Y F/H
44 100 40 0 5 UNI-D 1 Y F/H
45 100 40 5 0 UNI-D - Y F
46 100 40 5 0.15 UNI-D - Y F
47 100 40 5 0.3 UNI-D - Y F
48 100 40 5 0.5 UNI-D - Y F
49 100 40 5 1 UNI-D - Y F
50 100 40 5 2 UNI-D - Y F
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 54
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
51 100 40 5 5 UNI-D - Y F
52 100 40 10 0 UNI-D - Y F
53 100 40 10 0.15 UNI-D - Y F
54 100 40 10 0.3 UNI-D - Y F
55 100 40 10 0.5 UNI-D - Y F
56 100 40 10 1 UNI-D - Y F
57 100 40 10 2 UNI-D - Y F
58 100 40 10 5 UNI-D - Y F
59 100 40 20 0 UNI-D 2 Y F
60 100 40 20 0.15 UNI-D - Y F
61 100 40 20 0.3 UNI-D - Y F
62 100 40 20 0.5 UNI-D - Y F
63 100 40 20 1 UNI-D - Y F
64 100 40 20 2 UNI-D - Y F
65 250 100 0 0 UNI-D 4 Y F
66 250 100 0 0.15 UNI-D - Y F
67 250 100 0 0.3 UNI-D - Y F
68 250 100 0 0.5 UNI-D - Y F
69 250 100 0 1 UNI-D - Y F
70 250 100 0 2 UNI-D - Y F
71 250 100 0 5 UNI-D - Y F
72 250 100 5 0 UNI-D - Y F
73 250 100 5 0.15 UNI-D - Y F
74 250 100 5 0.3 UNI-D - Y F
75 250 100 5 0.5 UNI-D - Y F
76 250 100 5 1 UNI-D - Y F
77 250 100 5 2 UNI-D - Y F
78 250 100 5 5 UNI-D - Y F
79 250 100 10 0 UNI-D - Y F
80 250 100 10 0.15 UNI-D - Y F
81 250 100 10 0.3 UNI-D - Y F
82 250 100 10 0.5 UNI-D - Y F
83 250 100 10 1 UNI-D - Y F
84 250 100 10 2 UNI-D - Y F
85 250 100 10 5 UNI-D - Y F
86 250 100 20 0 UNI-D - Y F
87 250 100 20 0.15 UNI-D - Y F
88 250 100 20 0.3 UNI-D - Y F
89 250 100 20 0.5 UNI-D - Y F
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 55
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
90 250 100 20 1 UNI-D - Y F
91 250 100 20 2 UNI-D - Y F
92 250 100 20 5 UNI-D - Y F
93 250 100 30 0 UNI-D 2 Y F
94 250 100 30 0.15 UNI-D - Y F
95 250 100 30 0.3 UNI-D - Y F
96 250 100 30 0.5 UNI-D - Y F
97 250 100 30 1 UNI-D - Y F
98 250 100 30 2 UNI-D - Y F
99 250 100 30 5 UNI-D - Y F
100 250 100 40 0 UNI-D 2 Y F
101 250 100 40 0.15 UNI-D - Y F
102 250 100 40 0.3 UNI-D - Y F
103 250 100 40 0.5 UNI-D - Y F
104 250 100 40 1 UNI-D - Y F
105 250 100 40 2 UNI-D - Y F
106 250 100 40 5 UNI-D - Y F
107 250 100 50 0 UNI-D 2 Y F
108 250 100 50 0.15 UNI-D - Y F
109 250 100 50 0.3 UNI-D - Y F
110 250 100 50 0.5 UNI-D - Y F
111 250 100 50 1 UNI-D - Y F
112 250 100 50 2 UNI-D - Y F
113 250 100 50 5 UNI-D - Y F
114 500 200 0 0 UNI-D 4 Y F
115 500 200 0 0.15 UNI-D - Y F
116 500 200 0 0.3 UNI-D - Y F
117 500 200 0 0.5 UNI-D - Y F
118 500 200 0 1 UNI-D - Y F
119 500 200 0 2 UNI-D - Y F
120 500 200 0 5 UNI-D - Y F
121 500 200 5 0 UNI-D - Y F
122 500 200 5 0.15 UNI-D - Y F
123 500 200 5 0.3 UNI-D - Y F
124 500 200 5 0.5 UNI-D - Y F
125 500 200 5 1 UNI-D - Y F
126 500 200 5 2 UNI-D - Y F
127 500 200 5 5 UNI-D - Y F
128 500 200 10 0 UNI-D - Y F
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 56
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
129 500 200 10 0.15 UNI-D - Y F
130 500 200 10 0.3 UNI-D - Y F
131 500 200 10 0.5 UNI-D - Y F
132 500 200 10 1 UNI-D - Y F
133 500 200 10 2 UNI-D - Y F
134 500 200 10 5 UNI-D - Y F
135 500 200 20 0 UNI-D - Y F
136 500 200 20 0.15 UNI-D - Y F
137 500 200 20 0.3 UNI-D - Y F
138 500 200 20 0.5 UNI-D - Y F
139 500 200 20 1 UNI-D - Y F
140 500 200 20 2 UNI-D - Y F
141 500 200 20 5 UNI-D - Y F
142 500 200 30 0 UNI-D - Y F
143 500 200 30 0.15 UNI-D - Y F
144 500 200 30 0.3 UNI-D - Y F
145 500 200 30 0.5 UNI-D - Y F
146 500 200 30 1 UNI-D - Y F
147 500 200 30 2 UNI-D - Y F
148 500 200 30 5 UNI-D - Y F
149 500 200 40 0 UNI-D - Y F
150 500 200 40 0.15 UNI-D - Y F
151 500 200 40 0.3 UNI-D - Y F
152 500 200 40 0.5 UNI-D - Y F
153 500 200 40 1 UNI-D - Y F
154 500 200 40 2 UNI-D - Y F
155 500 200 40 5 UNI-D - Y F
156 500 200 50 0 UNI-D 2 Y F
157 500 200 50 0.15 UNI-D - Y F
158 500 200 50 0.3 UNI-D - Y F
159 500 200 50 0.5 UNI-D - Y F
160 500 200 50 1 UNI-D - Y F
161 500 200 50 2 UNI-D - Y F
162 500 200 50 5 UNI-D - Y F
163 500 200 60 0 UNI-D 2 Y F
164 500 200 60 0.15 UNI-D - Y F
165 500 200 60 0.3 UNI-D - Y F
166 500 200 60 0.5 UNI-D - Y F
167 500 200 60 1 UNI-D - Y F
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 57
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
168 500 200 60 2 UNI-D - Y F
169 500 200 60 5 UNI-D - Y F
170 500 200 70 0 UNI-D 2 Y F
171 500 200 70 0.15 UNI-D - Y F
172 500 200 70 0.3 UNI-D - Y F
173 500 200 70 0.5 UNI-D - Y F
174 500 200 70 1 UNI-D - Y F
175 500 200 70 2 UNI-D - Y F
176 500 200 70 5 UNI-D - Y F
177 500 200 80 0 UNI-D 2 Y F
178 500 200 80 0.15 UNI-D - Y F
179 500 200 80 0.3 UNI-D - Y F
180 500 200 80 0.5 UNI-D - Y F
181 500 200 80 1 UNI-D - Y F
182 500 200 80 2 UNI-D - Y F
183 500 200 80 5 UNI-D - Y F
184 500 200 90 0 UNI-D 2 Y F
185 500 200 90 0.15 UNI-D - Y F
186 500 200 90 0.3 UNI-D - Y F
187 500 200 90 0.5 UNI-D - Y F
188 500 200 90 1 UNI-D - Y F
189 500 200 90 2 UNI-D - Y F
190 500 200 90 5 UNI-D - Y F
191 500 200 100 0 UNI-D 2 Y F
192 500 200 100 0.15 UNI-D - Y F
193 500 200 100 0.3 UNI-D - Y F
194 500 200 100 0.5 UNI-D - Y F
195 500 200 100 1 UNI-D - Y F
196 500 200 100 2 UNI-D - Y F
197 500 200 100 5 UNI-D - Y F
198 1000 400 0 0 UNI-D 4 Y F
199 1000 400 0 0.15 UNI-D - Y F
200 1000 400 0 0.3 UNI-D - Y F
201 1000 400 0 0.5 UNI-D - Y F
202 1000 400 0 1 UNI-D - Y F
203 1000 400 0 2 UNI-D - Y F
204 1000 400 0 5 UNI-D - Y F
205 1000 400 5 0 UNI-D - Y F
206 1000 400 5 0.15 UNI-D - Y F
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 58
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
207 1000 400 5 0.3 UNI-D - Y F
208 1000 400 5 0.5 UNI-D - Y F
209 1000 400 5 1 UNI-D - Y F
210 1000 400 5 2 UNI-D - Y F
211 1000 400 5 5 UNI-D - Y F
212 1000 400 10 0 UNI-D - Y F
213 1000 400 10 0.15 UNI-D - Y F
214 1000 400 10 0.3 UNI-D - Y F
215 1000 400 10 0.5 UNI-D - Y F
216 1000 400 10 1 UNI-D - Y F
217 1000 400 10 2 UNI-D - Y F
218 1000 400 10 5 UNI-D - Y F
219 1000 400 20 0 UNI-D - Y F
220 1000 400 20 0.15 UNI-D - Y F
221 1000 400 20 0.3 UNI-D - Y F
222 1000 400 20 0.5 UNI-D - Y F
223 1000 400 20 1 UNI-D - Y F
224 1000 400 20 2 UNI-D - Y F
225 1000 400 20 5 UNI-D - Y F
226 1000 400 30 0 UNI-D - Y F
227 1000 400 30 0.15 UNI-D - Y F
228 1000 400 30 0.3 UNI-D - Y F
229 1000 400 30 0.5 UNI-D - Y F
230 1000 400 30 1 UNI-D - Y F
231 1000 400 30 2 UNI-D - Y F
232 1000 400 30 5 UNI-D - Y F
233 1000 400 40 0 UNI-D - Y F
234 1000 400 40 0.15 UNI-D - Y F
235 1000 400 40 0.3 UNI-D - Y F
236 1000 400 40 0.5 UNI-D - Y F
237 1000 400 40 1 UNI-D - Y F
238 1000 400 40 2 UNI-D - Y F
239 1000 400 40 5 UNI-D - Y F
240 1000 400 50 0 UNI-D 2 Y F
241 1000 400 50 0.15 UNI-D - Y F
242 1000 400 50 0.3 UNI-D - Y F
243 1000 400 50 0.5 UNI-D - Y F
244 1000 400 50 1 UNI-D - Y F
245 1000 400 50 2 UNI-D - Y F
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 59
Profile
Numb
er
AVC_TC-4
(downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream,
downstream)
(Mbps)
AVC_TC-1
(upstream,
downstream)
(Mbps)
UNI
Interfac
e
UNI-D Supported
Interface Mode 37F
38
Availability by
Access
Technology
246 1000 400 50 5 UNI-D - Y F
247 1000 400 60 0 UNI-D 2 Y F
248 1000 400 60 0.15 UNI-D - Y F
249 1000 400 60 0.3 UNI-D - Y F
250 1000 400 60 0.5 UNI-D - Y F
251 1000 400 60 1 UNI-D - Y F
252 1000 400 60 2 UNI-D - Y F
253 1000 400 60 5 UNI-D - Y F
254 1000 400 70 0 UNI-D 2 Y F
255 1000 400 70 0.15 UNI-D - Y F
256 1000 400 70 0.3 UNI-D - Y F
257 1000 400 70 0.5 UNI-D - Y F
258 1000 400 70 1 UNI-D - Y F
259 1000 400 70 2 UNI-D - Y F
260 1000 400 70 5 UNI-D - Y F
261 1000 400 80 0 UNI-D 2 Y F
262 1000 400 80 0.15 UNI-D - Y F
263 1000 400 80 0.3 UNI-D - Y F
264 1000 400 80 0.5 UNI-D - Y F
265 1000 400 80 1 UNI-D - Y F
266 1000 400 80 2 UNI-D - Y F
267 1000 400 80 5 UNI-D - Y F
268 1000 400 90 0 UNI-D 2 Y F
269 1000 400 90 0.15 UNI-D - Y F
270 1000 400 90 0.3 UNI-D - Y F
271 1000 400 90 0.5 UNI-D - Y F
272 1000 400 90 1 UNI-D - Y F
273 1000 400 90 2 UNI-D - Y F
274 1000 400 90 5 UNI-D - Y F
275 1000 400 100 0 UNI-D - Y F
276 1000 400 100 0.15 UNI-D - Y F
277 1000 400 100 0.3 UNI-D - Y F
278 1000 400 100 0.5 UNI-D - Y F
279 1000 400 100 1 UNI-D - Y F
280 1000 400 100 2 UNI-D - Y F
281 1000 400 100 5 UNI-D - Y F
Table 31: Unicast 1:1 AVC Bandwidth Profiles - nbn™ Ethernet (Fibre), nbn™ Ethernet (Wireless),
nbn™ Ethernet (HFC) and nbn™ Ethernet (Satellite)
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 60
Notes:
nbn may limit the availability of bandwidth profiles with TC-1 capacities greater than 1 Mbps in CSAs
where nbn does not, or considers it is likely to not, have sufficient capacity to provide all requested TC-
1 capacity. Customer must conduct a Site Qualification Enquiry which will indicate the availability of
bandwidth profiles for TC-1 capacities greater than 1 Mbps in relation to each Premises.
nbn may limit the availability of bandwidth profiles with TC-2 capacities greater than 10 Mbps in CSAs
where nbn does not, or considers it is likely to not, have sufficient capacity to provide all requested TC-
2 capacity. Customer must conduct a Site Qualification Enquiry which will indicate the availability of
bandwidth profiles for TC-2 in relation to each Premises.
nbn may limit the availability of bandwidth profiles with TC-4 capacities greater than 100 Mbps in CSAs
where nbn does not, or considers it is likely to not, have sufficient capacity to provide all requested TC-
4 capacity. Customer must conduct a Site Qualification Enquiry which will indicate the availability of
bandwidth profiles for TC-4 capacities greater than 100 Mbps in relation to each Premises.
Only a subset of bandwidth profiles is available in relation to each of nbn™ Ethernet (Fibre), nbn™
Ethernet (Wireless), nbn™ Ethernet (HFC) and nbn™ Ethernet (Satellite). Additional restrictions may
apply to the supply of certain of those bandwidth profiles.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 61
B.2 Unicast 1:1 AVC Bandwidth Profiles for nbn™
Ethernet (FTTB) and nbn™ Ethernet (FTTN)
This table shows the valid combinations that may be used to populate the bandwidth profile (upstream and
downstream) for a unicast 1:1 AVC for nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN). The bandwidth profile to
be used for a unicast 1:1 AVC must be selected by Customer at the time of order.
Profile
Number
AVC_TC-4 (downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream, downstream)
(Mbps)
AVC_TC-1
(upstream, downstream)
(Mbps)
UNI
Interface
UNI-DSL Supported
Interface Mode 40F
41
Default-
Mapped
(Traffic
Class)
DSCP-
Mapped,
Priority-
Tagged
and
Tagged
1 12 1 0 0 UNI-DSL 4 Y
2 12 1 0 0.15 UNI-DSL 1 Y
3 12 1 0 0.3 UNI-DSL 1 Y
4 25 5 0 0 UNI-DSL 4 Y
5 25 5 0 0.15 UNI-DSL - Y
6 25 5 0 0.3 UNI-DSL - Y
7 25 5 0 0.5 UNI-DSL 1 Y
8 25 5-10 0 0 UNI-DSL 4 Y
9 25 5-10 0 0.15 UNI-DSL - Y
10 25 5-10 0 0.3 UNI-DSL - Y
11 25 5-10 0 0.5 UNI-DSL - Y
12 25 5-10 0 1 UNI-DSL 1 Y
13 25 5-10 5 0 UNI-DSL 2 Y
14 25 5-10 5 0.15 UNI-DSL - Y
15 25 5-10 5 0.3 UNI-DSL - Y
16 25 5-10 5 0.5 UNI-DSL - Y
17 25-50 5-20 0 0 UNI-DSL 4 Y
18 25-50 5-20 0 0.15 UNI-DSL - Y
19 25-50 5-20 0 0.3 UNI-DSL - Y
20 25-50 5-20 0 0.5 UNI-DSL - Y
21 25-50 5-20 0 1 UNI-DSL - Y
22 25-50 5-20 0 2 UNI-DSL 1 Y
23 25-50 5-20 5 0 UNI-DSL - Y
24 25-50 5-20 5 0.15 UNI-DSL - Y
41 Certain AVC bandwidth profiles have dependencies on the UNI-DSL operating mode.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 62
Profile
Number
AVC_TC-4 (downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-2
(upstream, downstream)
(Mbps)
AVC_TC-1
(upstream, downstream)
(Mbps)
UNI
Interface
UNI-DSL Supported
Interface Mode 40F
41
25 25-50 5-20 5 0.3 UNI-DSL - Y
26 25-50 5-20 5 0.5 UNI-DSL - Y
27 25-50 5-20 5 1 UNI-DSL - Y
28 25-50 5-20 5 2 UNI-DSL - Y
29 25-50 5-20 10 0 UNI-DSL 2 Y
30 25-50 5-20 10 0.15 UNI-DSL - Y
31 25-50 5-20 10 0.3 UNI-DSL - Y
32 25-50 5-20 10 0.5 UNI-DSL - Y
33 25-50 5-20 10 1 UNI-DSL - Y
34 25-50 5-20 10 2 UNI-DSL - Y
35 25-100 5-40 0 0 UNI-DSL 4 Y
36 25-100 5-40 0 0.15 UNI-DSL - Y
37 25-100 5-40 0 0.3 UNI-DSL - Y
38 25-100 5-40 0 0.5 UNI-DSL - Y
39 25-100 5-40 0 1 UNI-DSL - Y
40 25-100 5-40 0 2 UNI-DSL - Y
41 25-100 5-40 0 5 UNI-DSL 1 Y
42 25-100 5-40 5 0 UNI-DSL - Y
43 25-100 5-40 5 0.15 UNI-DSL - Y
44 25-100 5-40 5 0.3 UNI-DSL - Y
45 25-100 5-40 5 0.5 UNI-DSL - Y
46 25-100 5-40 5 1 UNI-DSL - Y
47 25-100 5-40 5 2 UNI-DSL - Y
48 25-100 5-40 5 5 UNI-DSL - Y
49 25-100 5-40 10 0 UNI-DSL - Y
50 25-100 5-40 10 0.15 UNI-DSL - Y
51 25-100 5-40 10 0.3 UNI-DSL - Y
52 25-100 5-40 10 0.5 UNI-DSL - Y
53 25-100 5-40 10 1 UNI-DSL - Y
54 25-100 5-40 10 2 UNI-DSL - Y
55 25-100 5-40 10 5 UNI-DSL - Y
56 25-100 5-40 20 0 UNI-DSL 2 Y
57 25-100 5-40 20 0.15 UNI-DSL - Y
58 25-100 5-40 20 0.3 UNI-DSL - Y
59 25-100 5-40 20 0.5 UNI-DSL - Y
60 25-100 5-40 20 1 UNI-DSL - Y
61 25-100 5-40 20 2 UNI-DSL - Y
Table 32: Unicast 1:1 AVC Bandwidth Profiles - nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN)
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 63
Notes:
nbn may limit the availability of bandwidth profiles with TC-1 capacities greater than 1 Mbps in CSAs
where nbn does not, or considers it is likely to not, have sufficient capacity to provide all requested TC-
1 capacity. Customer must conduct a Site Qualification Enquiry which will indicate the availability of
bandwidth profiles for TC-1 capacities greater than 1 Mbps in relation to each Premises.
nbn may limit the availability of bandwidth profiles with TC-2 capacities greater than 10 Mbps in CSAs
where nbn does not, or considers it is likely to not, have sufficient capacity to provide all requested TC-
2 capacity. Customer must conduct a Site Qualification Enquiry which will indicate the availability of
bandwidth profiles for TC-2 in relation to each Premises.
Additional restrictions may apply to the supply of certain of these bandwidth profiles.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 64
B.3 Unicast N:1 AVC Bandwidth Profiles
This table shows the valid combinations that may be used to populate the bandwidth profile (upstream and
downstream) for a unicast N:1 AVC, as required for UNI-V operation. Note that the unicast N:1 AVC bandwidth
profile is automatically set by nbn as per the single profile listed in this table.
Profile
Number
AVC_TC-4 (downstream)
(Mbps)
AVC_TC-4 (upstream)
(Mbps)
AVC_TC-1
(upstream, downstream)
(Mbps)
UNI
Interface
UNI-D Supported Interface
Mode
1 0 0 0.15 UNI-V N/A
Table 33: Unicast N:1 AVC Bandwidth Profiles
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 65
B.4 Multicast AVC Bandwidth Profiles
This table shows the valid combinations that may be used to populate the bandwidth profile (downstream only)
for a Multicast AVC. The bandwidth profile to be used for a Multicast AVC must be selected by Customer at the
time of order.
Profile
Number
AVC_TC-MC
(Mbps)
UNI Interface
UNI-D Supported Interface Mode
Default-Mapped DSCP-
Mapped
Priority-
Tagged
Tagged
1 5 UNI-D Y Y N N
2 20 UNI-D Y Y N N
3 30 UNI-D Y Y N N
4 40 UNI-D Y Y N N
5 50 UNI-D Y Y N N
Table 34: Multicast AVC Bandwidth Profiles
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 66
B.5 CVC Bandwidth Profiles
B.5.1 Unicast 1:1 and N:1 CVC Bandwidth Profiles
The bandwidth profile for a unicast CVC may be constructed by independently selecting the TC-1, TC-2 and TC-4
capacities, from the following tables, provided that the total combination of CVC bandwidth profiles is not zero.41F
42
Profile Number CVC_TC-1 (Mbps)
1 0
2 5
3 10
4 20
5 25
6 30
7 40
8 50
9 60
10 80
11 100
12 120
13 150
14 200
15 250
16 300
17 400
18 500
Table 35: Unicast CVC TC-1 Bandwidth Profile Capacities 42F
43
Profile Number CVC_TC-2 (Mbps)
1 0
2 5
3 10
4 20
42 Provided the selected combination does not exceed the capacity within an NNI Group as described in section 6.3.
43 Available for unicast CVC services configured as N:1 or 1:1.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 67
Profile Number CVC_TC-2 (Mbps)
5 25
6 30
7 40
8 50
9 60
10 80
11 100
12 120
13 150
14 200
15 250
16 300
17 400
18 500
19 600
20 700
21 800
22 900
23 1000
Table 36: Unicast CVC TC-2 Bandwidth Profile Capacities 43F
44
Profile Number CVC_TC-4 (Mbps)
1 0
2 100
3 150
4 200
5 250
6 300
7 400
8 500
9 600
44 Available for unicast CVC services configured as 1:1 only.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 68
Profile Number CVC_TC-4 (Mbps)
10 700
11 800
12 900
13 1000
14 1100
15 1200
16 1300
17 1400
18 1500
19 1600
20 1700
21 1800
22 1900
23 2000
24 2100
25 2200
26 2300
27 2400
28 2500
29 2600
30 2700
31 2800
32 2900
33 3000
34 3100
35 3200
36 3300
37 3400
38 3500
39 3600
40 3700
41 3800
42 3900
43 4000
44 4100
45 4200
46 4300
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 69
Profile Number CVC_TC-4 (Mbps)
47 4400
48 4500
49 4600
50 4700
51 4800
52 4900
53 5000
54 5100
55 5200
56 5300
57 5400
58 5500
59 5600
60 5700
61 5800
62 5900
63 6000
64 6100
65 6200
66 6300
67 6400
68 6500
69 6600
70 6700
71 6800
72 6900
73 7000
74 7100
75 7200
76 7300
77 7400
78 7500
79 7600
80 7700
81 7800
82 7900
83 8000
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 70
Profile Number CVC_TC-4 (Mbps)
84 8100
85 8200
86 8300
87 8400
88 8500
89 8600
90 8700
91 8800
92 8900
93 9000
94 9100
95 9200
96 9300
97 9400
98 9500
99 9600
100 9700
101 9800
102 9900
103 10,000
Table 37: Unicast CVC TC-4 Bandwidth Profile Capacities 44F
45
45 Available for unicast CVC services configured as 1:1 only.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 71
B.6 CVC Class Attributes for nbn™ Ethernet (Satellite)
The AVC-related bandwidth profile for each unicast CVC supplied for nbn™ Ethernet (Satellite) may be selected
from the following table.
CVC TC-4 Bandwidth
(Mbps)
Minimum number of AVCs that must be associated
with each Satellite CVC TC-4
CVC Class-0 (Default) CVC Class-1 (Premium) CVC Class-2 (Premium)
0 0 0 0
100 0 0 0
125 235 190 170
150 317 264 236
175 399 338 302
200 481 412 368
225 563 486 434
250 645 560 500
275 727 634 566
300 809 708 632
325 891 782 698
350 973 856 764
365 1055 930 830
400 1137 1004 896
425 1219 1078 962
450 1301 1152 1028
475 1383 1226 1094
500 1465 1300 1160
525 1547 1374 1226
550 1629 1448 1292
575 1711 1522 1358
600 1793 1596 1424
625 1875 1670 1490
650 1957 1744 1556
675 2039 1818 1622
700 2121 1892 1688
725 2203 1966 1754
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 72
CVC TC-4 Bandwidth
(Mbps)
Minimum number of AVCs that must be associated
with each Satellite CVC TC-4
CVC Class-0 (Default) CVC Class-1 (Premium) CVC Class-2 (Premium)
750 2285 2040 1820
775 2367 2114 1886
800 2449 2188 1952
825 2531 2262 2018
850 2613 2336 2084
875 2695 2410 2150
900 2777 2484 2216
925 2859 2558 2282
950 2941 2632 2348
975 3023 2706 2414
1000 3105 2780 2480
Table 38: Satellite unicast CVC TC-4 Bandwidth Profile Capacities and Minimum AVC Thresholds 45F
46
46 Available for unicast CVC services configured as 1:1 only and subject to the minimum AVC thresholds per CVC Class for
nbn™ Ethernet (Satellite): see sections 2.2(d) and 2.2(e) of the nbn™ Ethernet Product Description.
SFAA - Wholesale Broadband Agreement - Product Technical Specification - nbn™ Ethernet Product Module 73
B.7 Multicast Domain Bandwidth Profiles
The bandwidth profile for a Multicast Domain may be constructed by selecting the TC-MC capacity from the
following table.
Profile Number CVC TC-MC (Mbps)
1 100
2 200
3 300
4 400
5 500
6 600
7 700
8 800
9 900
10 1000
Table 39: Multicast Domain TC-MC Bandwidth Profile Capacities
Service Levels Schedule nbn™ Ethernet Product Module
Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of
Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.
SFAA – Wholesale Broadband Agreement - Service Levels Schedule – nbn™ Ethernet Product
Module
2
Service Levels Schedule nbn™ Ethernet Product Module
Wholesale Broadband Agreement
Version Description Effective Date
3.0 First issued version of WBA 3 17 November 2017
Copyright
This document is subject to copyright and must not be used except as permitted below or under the
Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for
commercial gain without the prior written consent of nbn. You may reproduce and publish this document in
whole or in part for educational or non-commercial purposes as approved by nbn in writing.
Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.
Disclaimer
This document is provided for information purposes only. The recipient must not use this document other
than with the consent of nbn and must make its own inquiries as to the currency, accuracy and
completeness of this document and the information contained in it. The contents of this document should
not be relied upon as representing nbn’s final position on the subject matter of this document, except
where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change
as a consequence of nbn finalising formal technical specifications, or legislative and regulatory
developments.
Environment
nbn asks that you consider the environment before printing this document.
Introduction
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
Module
3
Introduction
This document describes the Service Levels that apply to the nbn™ Ethernet Product. It also sets
out the Performance Objectives that nbn will aim to achieve for certain Service Levels.
The Service Levels and Performance Objectives are arranged in this nbn™ Ethernet Service Levels
Schedule to replicate the end user lifecycle experience: connections, appointments, activations,
fault rectification, modifications and disconnections. It also includes a Performance Objective
regarding availability, which is relevant across the end user lifecycle experience.
Failure to achieve a Service Level or a Performance Objective may give rise to consequences, such
as an obligation on nbn to take Corrective Action or provide rebates. nbn may also be liable to
pay CSG Compensation to Customer in some circumstances where Customer or Downstream
Service Provider has paid Primary Damages.
This document also includes Operational Targets which are aspirational and do not give rise to
Corrective Action, CSG Compensation or rebates.
This document forms part of the nbn™ Ethernet Product Module.
Roadmap
A roadmap describing the structure of this document follows for the assistance of Customer.
Part A: Service Levels
Part A describes nbn's Service Levels and Performance Objectives including those that have
Commercial Rebates if not achieved (End User Connections, End User Fault rectification and
Enhanced Fault rectification). While not achieving a Service Level or Performance Objective is not a
breach of this Agreement, nbn may be required to take Corrective Action under Part B if it does
not meet a Performance Objective.
Part A: Service Levels Page
1 End User Connections 5
2 End User Connection Appointments and Professional Splitter Installation Appointments
9
3 Activations 10
4 Completion Advices 11
5 Remediation 12
6 Interference Mitigation 12
7 Trouble Ticket management 13
8 Service Fault rectification 13
9 Enhanced Fault rectification 17
10 End User Fault rectification Appointments 19
11 Voiceband Reinstatement and Transition Reversals 21
12 Modifications 21
Roadmap
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
Module
4
Part A: Service Levels Page
13 Disconnections 23
14 Network performance and availability 24
Part B: Measurement and Corrective Action
Part B sets out nbn's measurement, monitoring and reporting obligations and the mechanics
involved in Corrective Action if nbn does not meet a Performance Objective.
Part B: Measurement and Corrective Action Page
15 Measurement 27
16 Corrective Action 28
Part C: CSG Compensation
Part C sets out the circumstances in which CSG Compensation will be payable by nbn.
Part C:CSG Compensation Page
17 CSG Compensation 29
18 Mitigation of damages 30
Part D: Operational Targets
Part D contains nbn's aspirational Operational Targets, which may be developed into Service
Levels in the future. These Operational Targets are non-binding.
Part D:Operational Targets Page
19 Operational Targets 32
Part E: Interpretation and Exclusions
Part E contains the rules of interpretation and exclusions which apply to this nbn™ Ethernet
Service Levels Schedule.
Part E: Interpretation and Exclusions Page
20 Interpretation 35
21 Exclusions 36
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
Module
5
Part A: Service Levels
Section 1 sets out the Service Levels, Performance Objectives and Connection Rebates that nbn
offers for End User Connections. See section 20 for rules of interpretation that apply to these
Service Levels and Performance Objectives.
1. End User Connections
1.1 Service Levels for End User Connections
(a) The Service Levels for Standard Connections from the time of Order Acknowledgement for
nbn™ Ethernet are:
Network Service Class Location of Premises and Service Level (Business Days)
Urban Area
Major
Rural Area or Minor
Rural Area
Remote Area
Isolated Area
Limited
Access Area
Fibre Network
Service Class 0 N/A N/A N/A N/A N/A
Service Class 1 14 19 19 N/A N/A
Service Class 2 9 14 19 N/A N/A
Service Class 3 1 1 1 N/A N/A
Wireless
Network
Service Class 4 N/A N/A N/A N/A N/A
Service Class 5 9 14 19 N/A N/A
Service Class 6 1 1 1 N/A N/A
Satellite Network
Service Class 71 N/A N/A N/A N/A N/A
Service Class 8 20 20 20 35 N/A2
Service Class 9 1 1 1 1 1
FTTB Network
and FTTN Network
Service Class 10
N/A N/A N/A N/A N/A
Service Class 113
14 19 19 N/A N/A
Service Class 12
9 14 19 N/A N/A
Service Class 13
1 1 1 N/A N/A
HFC
Network Service Class
20 N/A N/A N/A N/A N/A
Service Class 21
14 N/A N/A N/A N/A
Service Class 22
9 N/A N/A N/A N/A
Service Class 23
9 N/A N/A N/A N/A
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
Module
6
Service Class 24
1 N/A N/A N/A N/A
Notes:
1 Service Class 7 does not specifically relate to the Satellite Network. See the Dictionary for further details.
2 An Operational Target applies: see section 19.9.
3 Service Class 11 is not applicable to nbn™ Ethernet (FTTB).
(b) The Service Levels for Priority Assistance Connections in respect of Service Class 3, 13 and
24 Premises and Accelerated Connections in respect of Service Class 1, 2, 11, 12, 21, 22
and 23 Premises, from the time of Order Acknowledgement are:
Location of Premises
Priority Assistance Connection (hours)
(Service Class 3, 13 and 24 Premises
only)
Accelerated Connection (Business Days)
(Service Class 1, 2, 11, 12, 21, 22 and 23 Premises only)
Urban Area 24 4
Major Rural
Area*
24 9
Minor Rural Area*
24 14
Remote Area* 48 N/A
*Note: No Premises served by the HFC Network will be located in an area other than an Urban Area.
(c) The Service Levels for Service Transfer Orders from the time of Order Acknowledgement
are:
Activity Service Level (Business Days)
Completion of Service Transfer Order 1
1.2 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in connection with the
Service Levels set out in this section:
Relevant Service Level Performance Objective
Standard Connections 90% or more
Accelerated Connections 90% or more
Service Transfer Orders 95% or more
Priority Assistance Connections 100%
(b) Each Performance Objective in this section 1.2 is measured based on the total number of
the relevant category of End User Connections or Service Transfer Orders (as the case may
be) completed in accordance with the relevant Service Level for all of nbn’s customers
each month.
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
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1.3 Conditions
(a) Customer must maintain and retain up-to-date and accurate records, materials,
documents and correspondence relevant to each Accelerated Connection and Priority
Assistance Connection that Customer orders in each CSA during each month and, on
request, provide nbn with access to such information.
(b) The Service Levels for End User Connections do not apply where Customer has failed to
comply with the order process set out in Module 4 of the WBA Operations Manual.
(c) Without limiting the application of the rule in section 20.4, the Service Levels for End User
Connections are the Service Levels that apply at the time of Order Acknowledgement of
the relevant Connect Order.
(d) If Customer orders a Standard Connection including the Battery Backup Service for a
Service Class 3 Premises with a Power Supply (Standard) installed, the Service Levels for
Service Class 2 Premises apply to that Standard Connection.
Note: Alternatively, Customer may place a Connect Order without the Battery Backup Service and
then place a Modify Order to add the Battery Backup Service (as set out in Module 4 of the WBA
Operations Manual) and the Service Levels in section 12 will apply to the Modify Order.
(e) If Customer places an order for a Priority Assistance Connection at a Service Class 1,
Service Class 2, Service Class 11, Service Class 12, Service Class 21, Service Class 22 or
Service Class 23 Premises, it will be treated as either an Accelerated Connection order (if it
is an Inactive Premises) or a Standard Connection order (if it is not an Inactive Premises)
in accordance with Module 4 of the WBA Operations Manual, and the Service Levels for
that type of order will apply.
(f) If Customer places an order for an Accelerated Connection at a Service Class 3, Service
Class 13 or Service Class 24 Premises, it will be treated as an order for a Standard
Connection in accordance with Module 4 of the WBA Operations Manual, and the relevant
Standard Connection Service Levels (including the Service Levels specified in section
1.3(d) where applicable) will apply to the order.
1.4 Connection Rebate
(a) A Connection Rebate may be payable in relation to Standard Connections (except in
respect of Standard Connections in Limited Access Areas). Connection Rebates do not
apply to Priority Assistance Connections or Accelerated Connections.
(b) Connection Rebates under section 1.4(a) (if any) are calculated in accordance with the
following formula:
Connection Rebate = (90% - Actual Performance) x Total Connections x
$25
Where:
Actual Performance means the percentage of Total Connections performed in accordance
with the relevant Service Levels for relevant Standard Connections in the relevant month.
Total Connections means the total number of Standard Connections (excluding
Accelerated Connections, Priority Assistance Connections and Standard Connections in
Limited Access Areas) in Service Class 1, Service Class 2, Service Class 5, Service Class 8,
Service Class 11, Service Class 12, Service Class 21, Service Class 22 and Service Class 23
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
Module
8
Premises completed by nbn for Customer in the relevant month.
(c) nbn will pay the Connection Rebates (if any) claimed by Customer in accordance with the
claims process in section 7.5 of the WBA Operations Manual.
(d) nbn will only pay a Connection Rebate if:
(i) the nbn Rollout Forecast Accuracy for the relevant month is between 80% and
120% (inclusive) and Customer has submitted a Lock-in Customer Forecast with a
Customer Forecast Accuracy between 70% and 130% (inclusive) for that month;
or
(ii) the nbn Rollout Forecast Accuracy for the relevant month is less than 80% or
greater than 120% and Customer has submitted the Customer Forecast that was
due by the start of the month before the relevant month,
where,
nbn Rollout
Forecast
Accuracy
=
SAM Performance
X 100 Number of SAMs in Lock-in nbn Forecast + Early
SAMs + New SAMs
Customer Forecast Accuracy
=
Total number of Brownfields Connections actually ordered by Customer in the relevant month
(excluding orders Rejected by nbn) x 100
Total number of Brownfields Connections forecast for all Forecast Regions in Lock-in Customer
Forecast for the relevant month
Note: The Customer Forecast obligations for Customer are set out in Module 4 of the WBA Operations
Manual.
(e) If nbn is Liable, as a result of a Material Service Failure, to pay damages to Customer in
connection with a Standard Connection for an Ordered Product in respect of which nbn has
previously paid a Connection Rebate to Customer:
(i) the amount of the Connection Rebate that nbn determines, acting reasonably,
reflects the portion of the Connection Rebate payable in respect of that particular
Ordered Product will cease to be a Connection Rebate for the purposes of Module E
of the Head Terms;
(ii) that amount will be deemed to have been paid in satisfaction of any Liability in
connection with that Ordered Product to which clause E1.3(a) of the Head Terms
applies; and
(iii) for the avoidance of doubt, nbn will have no further Liability to Customer under
this section 1.4 in respect of that Standard Connection for that Ordered Product.
1.5 Costs reimbursement for Priority Assistance Connections
If:
(a) nbn does not achieve, or notifies Customer that it expects not to achieve, a Service Level
for a Priority Assistance Connection at a Service Class 3 Premises where a Power Supply
with Battery Backup is installed; and
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
Module
9
(b) Customer provides the relevant Contracted End User with an interim service for the period
until a connection is achieved,
nbn will pay Customer the Interim Service Amount. The process for determining and claiming this
amount is set out in Module 6 of the WBA Operations Manual.
Section 2 sets out the Service Levels and Performance Objectives that nbn offers for End User
Connection Appointments and Professional Splitter Installation Appointments. See section 20 for
rules of interpretation that apply to these Service Levels and Performance Objectives.
2. End User Connection Appointments and Professional
Splitter Installation Appointments
2.1 Service Levels for End User Connection Appointments and Professional
Splitter Installation Appointments
The Service Levels for Appointments to attend a Premises made by Customer and confirmed by
nbn for End User Connections and Professional Splitter Installations are:
Appointment window Service Level
Attend a Premises at a particular time Attend Premises at that time or within 15
minutes thereafter
Attend a Premises within a 4 hour period Attend Premises within the period or within 15 minutes thereafter
Attend a Premises in a Major Rural Area within a period of between 4 and 5 hours
Attend Premises within the period
Attend a Premises in a Minor Rural Area,
Remote Area, Isolated Area or Limited Access Area within a period of between 4 and 5 hours
Attend Premises within the period or within 45 minutes thereafter
2.2 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in connection with the
Service Levels set out in this section:
Commitment Performance Objective
Actual Appointments (excluding any initial
Actual Appointments that were previously
rescheduled) kept in accordance with the Service Levels
90% or more
Initial Actual Appointments rescheduled 5% or less
Initial Actual Appointments that were
previously rescheduled kept in accordance with the Service Levels
95% or more
(b) Each Performance Objective in this section 2.2 is measured based on the total number of
Actual Appointments kept or rescheduled (as the case may be) for all of nbn’s customers
each month.
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
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2.3 Conditions
(a) nbn may change the Appointment window for any Appointment where the Contracted End
User (or their authorised representative aged 18 or over) is required to be in attendance at
the Premises:
(i) by giving Customer at least 26 hours’ notice;
(ii) by obtaining the agreement of the Contracted End User (or their representative);
or
(iii) in respect of End User Connections related to the Satellite Network, without
limiting sections 2.3(a)(i) or 2.3(a)(ii), where permitted by the WBA Operations
Manual,
prior to the commencement of the Appointment window. The Service Levels will then only
apply to the changed Appointment window.
Note: When Customer reserves an Appointment in respect of the nbn™ Ethernet (Satellite),
Customer is reserving installation capacity (that is, the reserved Appointment may not be the date
that the Appointment will occur). nbn will contact the Contracted End User (or their authorised
representative aged 18 or over) to schedule the Actual Appointment in accordance with the WBA
Operations Manual.
(b) For the purposes of this section 2, the term "rescheduled" means an Actual Appointment
that must be rescheduled due to a failure or inability of nbn to attend a Premises within
the Service Levels but does not include an Appointment that is:
(i) changed as permitted under section 2.3(a); or
(ii) rescheduled due to circumstances beyond nbn's reasonable control, including
where nbn's failure or inability to attend an Appointment is caused or contributed
to by Customer, a Downstream Service Provider, a Contracted End User or other
End User.
(c) The Service Levels and Performance Objectives in this section 2 do not apply where the
Contracted End User (or their representative) was not at the Premises for the initial Actual
Appointment.
Section 3 sets out the Service Levels and Performance Objectives that nbn offers for Activations.
See section 20 for rules of interpretation that apply to these Service Levels and Performance
Objectives.
3. Activations
3.1 Service Levels for Activations
The Service Levels for Activations from the time of Order Acknowledgement are:
Activity Service Level (Business Days)
CVC Activation 5
NNI Group Activation 15
Multicast Domain Activation 10
Part A: Service Levels
SFAA – Wholesale Broadband Agreement - Service Levels Schedule - nbn™ Ethernet Product
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3.2 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in connection with the
Service Levels set out in this section:
Relevant Service Level Performance Objective
CVC Activation 90% or more
NNI Group Activation 90% or more
Multicast Domain Activation 90% or more
(b) Each Performance Objective in this section 3.2 is measured based on the total number of
all Activations (in the relevant category) completed in accordance with the relevant Service
Level for all of nbn’s customers each month.
Section 4 sets out the Performance Objectives that nbn offers for Completion Advices. See section
20 for rules of interpretation that apply to these Performance Objectives.
4. Completion Advices
4.1 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in respect of End User
Connections for nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN):
Activity Performance Objective
Completion Advices delivered within 30
minutes from the time of completion of the End User Connection
50% or more
Completion Advices delivered within 1 hour
from the time of completion of the End User Connection
90% or more*
Completion Advices delivered by 5:00pm on
the next Business Day after the time of completion of the End User Connection
99% or more
*Note: The Performance Objective in respect of the delivery of Completion Advices within 1 hour from the time
of completion of the End User Connection is subject to section 4.2.
(b) Each Performance Objective in this section 4.1 is measured based on the total number of
all Completion Advices delivered by nbn for all of nbn’s customers each month in respect
of nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN).
4.2 Review
If, in each month for 6 consecutive months, nbn achieves 95% or more of the total of all relevant
nbn customers’ Completion Advices delivered within 1 hour from the time of completion of the End
User Connection, the Performance Objective will become “95% or more” with effect from the
beginning of the next month.
4.3 Performance Objectives for Service Transfer Orders
(a) nbn will aim to achieve the following Performance Objectives in respect of Service Transfer
Orders:
Part A: Service Levels
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Activity Performance Objective
Completion Advices delivered within 30
minutes from the time of completion of the service transfer
50% or more
Completion Advices delivered within 1 hour from the time of completion of the service transfer
95% or more
(b) Each Performance Objective in this section 4.3 is measured based on the total number of
service transfers performed for all of nbn’s customers each month.
Section 5 sets out the Performance Objectives that nbn offers for Remediation. See section 20 for
rules of interpretation that apply to these Performance Objectives.
5. Remediation
(a) nbn will aim to achieve the following Performance Objectives in respect of Standard
Remediation Solutions and Custom Remediation Solutions:
Activity Performance Objective
For Remediation Cases nbn opens between
the Start Date and the Enhanced Remediation
Date (inclusive), Standard Remediation Solution or Custom Remediation Solution completed on or before Remediation Target Date
90% or more
For Remediation Cases nbn opens after the
Enhanced Remediation Date, Standard Remediation Solution or Custom Remediation
Solution completed on or before the earlier of the Remediation Target Date and 2 years from the date nbn opens the relevant Remediation Case
90% or more
(b) Each Performance Objective in this section 5 is measured based on the total number of all
Standard Remediation Solutions and Custom Remediation Solutions implemented by nbn
for all of nbn’s customers each month.
Section 6 sets out the Performance Objective that nbn offers for Interference Mitigation. See
section 20 for rules of interpretation that apply to this Performance Objective.
6. Interference Mitigation
(a) nbn will aim to achieve the following Performance Objective in respect of Interference
Mitigation Solutions:
Activity Performance Objective
Interference Mitigation Solution completed on
or before the notified Interference Mitigation Target Date
90% or more
(b) The Performance Objective in this section 6 is measured based on the total number of all
Interference Mitigation Solutions implemented by nbn for all of nbn’s customers each
month.
Part A: Service Levels
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Section 7 sets out the Service Levels and Performance Objective that nbn offers in relation to its
Trouble Ticket management processes.
7. Trouble Ticket management
7.1 Service Levels for Trouble Ticket management
(a) The Service Level to send either an Accepted Notification or a More Information Required
Notification is 2 hours from the time of Trouble Ticket Acknowledgement.
(b) The Service Level to confirm whether or not Customer has fully complied with a More
Information Required Notification is 2 hours from the time Customer notifies nbn that
Customer believes it has complied with that More Information Required Notification.
(c) The Service Level to respond to a “No – Trouble Ticket is Not Resolved Notification” is 2
hours from the time nbn receives that “No – Trouble Ticket is Not Resolved Notification”.
7.2 Performance Objective
(a) nbn will aim to achieve the following Performance Objective in connection with the Service
Levels set out in this section:
Activity End User Faults
Trouble Ticket management Activities referred
to in section 7.1 performed in accordance with the relevant Service Levels
90% or more
(b) The Performance Objective in this section 7.2 is measured based on the total number of all
Trouble Ticket management Activities referred to in section 7.1 performed by nbn for all of
nbn’s customers each month.
7.3 Conditions
(a) The Service Levels and Performance Objective in this section 7 do not apply in respect of
Enhanced Fault rectifications or Priority Assistance Fault rectifications.
(b) Section 20.1(d) of this nbn™ Ethernet Service Levels Schedule does not apply to the
Service Levels or Performance Objective in this section 7.
Section 8 sets out the Service Levels, Performance Objectives and Service Fault Rebates that nbn
offers for Service Fault rectification (other than Enhanced Fault rectification). See section 20 for
rules of interpretation that apply to these Service Levels and Performance Objectives.
8. Service Fault rectification
8.1 Service Levels for End User Fault rectification
The Service Levels for rectification of End User Faults from the time of Trouble Ticket Acceptance
are:
Part A: Service Levels
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Location of Premises End User Fault rectification Service Level by nbn™ Network
Fibre Network,
FTTB Network, FTTN Network,
HFC Network1 and Wireless Network
Satellite Network
Urban Area and other locations where End
User Fault does not require external or
internal plant work or nbn attendance at Premises
5:00pm next Business Day
5:00pm next Business Day2
5:00pm third Business Day3
Major Rural Area or Minor Rural Area where
End User Fault requires external or internal plant work or nbn attendance at Premises
5:00pm second Business Day
5:00pm third Business Day
Remote Area where End User Fault requires
external or internal plant work or nbn attendance at Premises
5:00pm third Business Day
5:00pm fourth Business Day
Isolated Area where End User Fault requires
external or internal plant work or nbn attendance at Premises
N/A 5:00pm tenth Business Day
Limited Access Area where End User Fault
requires external or internal plant work or nbn attendance at Premises
N/A N/A4
Notes:
1 No Premises served by the HFC Network will be located in an area other than an Urban Area.
2 Applies to a location (including an Urban Area) where the End User Fault does not require external or internal
plant work or nbn attendance at Premises.
3 Applies to an Urban Area only where the End User Fault requires external or internal plant work or nbn
attendance at Premises.
4 An Operational Target applies: see section 19.9.
8.2 Service Levels for Priority Assistance Fault rectification
The Service Levels for rectification of Priority Assistance Faults from the time of Trouble Ticket
Acknowledgement are:
Location of Premises Priority Assistance Fault rectification Service Levels (hours)
Urban Area, Major Rural Area or Minor Rural Area.
Remote Area where Priority Assistance Fault
does not require external or internal plant work or nbn attendance at Premises
24
Remote Area where Priority Assistance Fault
requires external or internal plant work or nbn attendance at Premises
48
Part A: Service Levels
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8.3 Service Levels for Network Fault Response and rectification
(a) The Service Levels for Network Fault Responses and rectification of Network Faults, each
from the time an Infrastructure Restoration Trouble Ticket is raised by nbn, are:
Incident Priority (see table in (b) below)
Service Level
Network Fault Response (hours)
Network Fault rectification (hours)
1 0.5 6
2 1 12
3 2 20
4 4 28
(b) nbn will determine the incident priority for a Network Fault in accordance with the priority
matrix below:
8.4 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in connection with the
Service Levels set out in this section:
Relevant Service Level Performance Objective
End User Faults (excluding Priority Assistance Faults) rectified in 90% or more
Part A: Service Levels
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accordance with the relevant Service Levels
Priority Assistance Faults rectified in accordance with the relevant Service Levels
100%
Network Faults Responded to in accordance with the relevant Service Levels
90% or more
Network Faults rectified in accordance with the relevant Service Levels 90% or more
(b) Each Performance Objective in this section 8.4 is measured based on the total number of
all of nbn’s customers’ Trouble Tickets in each category which are responded to or rectified
by nbn (as the case may be) in each month.
8.5 Service Fault Rebate
(a) A Service Fault Rebate may be payable in relation to End User Fault rectification (except in
respect of End User Fault rectifications in Limited Access Areas). Service Fault Rebates do
not apply to Priority Assistance Faults, Enhanced Faults or End User Faults which are
Closed on the basis that they are External Faults.
(b) Service Fault Rebates (if any) are calculated in accordance with the following formula:
Service Fault Rebate = Credit Instances × $25
Where:
Credit Instances = (90% – Actual Performance) x Customer End User Faults
Actual Performance means the percentage of Total End User Faults rectified by nbn in
accordance with the relevant Service Levels in the relevant month.
Customer End User Faults means the number of Total End User Faults that nbn has
rectified for Customer in the relevant month.
Total End User Faults means the total number of all end user faults rectified by nbn for
all customers in the relevant month, excluding:
(i) end user fault rectifications in Limited Access Areas;
(ii) priority assistance faults;
(iii) enhanced faults; and
(iv) any end user fault which is Closed on the basis that it is an External Fault.
(c) If nbn is liable to Customer for CSG Compensation or under section 118A of the TCPSS Act
in connection with the rectification of any End User Fault, nbn may:
(i) reduce the amount of any future Service Fault Rebates that are or become payable
to Customer; and
(ii) by giving notice, require Customer to repay any previous Service Fault Rebates
paid to Customer,
up to an amount equal to the total of nbn’s liability to Customer for CSG Compensation
and under section 118A of the TCPSS Act in connection with End User Fault rectification.
Part A: Service Levels
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(d) Customer must submit any claim for a Service Fault Rebate within 6 months from the last
day of the month to which the Service Fault Rebate relates.
(e) If nbn is Liable, as a result of a Material Service Failure, to pay damages to Customer in
connection with an End User Fault in respect of which nbn has previously paid a Service
Fault Rebate to Customer:
(i) the amount of the Service Fault Rebate that nbn determines, acting reasonably,
reflects the portion of the Service Fault Rebate payable in respect of that particular
End User Fault will cease to be a Service Fault Rebate for the purposes of Module E
of the Head Terms; and
(ii) that amount will be deemed to have been paid in satisfaction of any Liability in
connection with that End User Fault to which clause E1.3(a) of the Head Terms
applies; and
(iii) for the avoidance of doubt, nbn will have no further Liability to Customer under
this section 8.5 in respect of that End User Fault.
8.6 Conditions
(a) The Service Levels do not apply to End User Faults or Network Faults caused by use of an
Ordered Product which breaches the nbn™ Ethernet Fair Use Policy.
(b) The Service Levels for Service Faults do not apply if Customer does not use the correct
notification procedure in accordance with Module 5 of the WBA Operations Manual.
(c) The Service Levels for Service Fault response and rectification are the Service Levels that
apply at the time the relevant Trouble Ticket is raised or the time of Trouble Ticket
Acknowledgement or Trouble Ticket Acceptance (as relevant to the applicable Service
Level).
8.7 Costs reimbursement for Priority Assistance Fault rectification
If:
(a) nbn does not achieve, or notifies a Customer that it expects not to achieve, a Priority
Assistance Fault rectification Service Level; and
(b) Customer provides the relevant Contracted End User with an interim service for the period
until the fault is rectified,
nbn will pay Customer the Interim Service Amount. The process for determining and claiming this
amount is set out in Module 6 of the WBA Operations Manual.
Section 9 sets out the Service Levels and Performance Objectives that nbn offers for Enhanced
Fault rectification. See section 20 for rules of interpretation that apply to these Service Levels and
Performance Objectives.
9. Enhanced Fault rectification
9.1 Service Levels for Enhanced Fault rectification
The Service Levels for rectification of Enhanced Faults from the time of Trouble Ticket
Acknowledgement are:
Part A: Service Levels
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Enhanced Fault
Rectification Service option
Enhanced Fault rectification Service Levels by location of Premises (hours)*
Urban Area /
Major Rural Area, Minor Rural Area and Remote Area where the Enhanced Fault
does not require external or internal plant work or nbn
attendance at Premises
Major Rural Area and
Minor Rural Area where the Enhanced
Fault requires external
or internal plant work or nbn attendance at
Premises
Remote Area where
the Enhanced Fault requires external or
internal plant work or
nbn attendance at Premises
Enhanced-4 4 18 32
Enhanced-4 (24/7) 4 18 32
Enhanced-6 6 20 34
Enhanced-6 (24/7) 6 20 34
Enhanced-8 8 22 36
Enhanced-8 (24/7) 8 22 36
Enhanced-12 12 26 40
Enhanced-12 (24/7)
12 26 40
* Note: The Service Levels above are each calculated by reference to the Operational Hours that apply to the
relevant Enhanced Fault Rectification Service option. Part E explains how Operational Hours are calculated.
9.2 Performance Objective
(a) nbn will aim to achieve the following Performance Objective in connection with the Service
Levels set out in this section:
Relevant Service Level Performance Objective
Enhanced Fault rectification 95% or more
(b) The Performance Objective in this section 9.2 is measured based on the total number of all
of nbn’s customers’ Enhanced Faults rectified in accordance with the relevant Service
Level each month.
9.3 Calculation of the Enhanced Fault Rectification Rebate
Where nbn supplies Customer with an Enhanced Fault Rectification Service in respect of an
Ordered Product, nbn will provide Customer with an Enhanced Fault Rectification Rebate if nbn
does not achieve an Enhanced Fault rectification Service Level in respect of that Ordered Product
as follows:
Enhanced Fault not rectified in accordance with Service Level
Rebate Amount per Ordered Product
First occurrence in Billing Period
The relevant Enhanced Fault Rectification Service recurring Charge payable by Customer in the relevant Billing Period
First and each subsequent For each full hour in excess of the Service Level for the
Part A: Service Levels
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occurrence in Billing Period Enhanced Fault Rectification Service, 20% of the AVC and UNI recurring Charges payable by Customer for that Billing Period
9.4 Conditions
(a) The Enhanced Fault Rectification Rebate for an Ordered Product is capped in each Billing
Period at the sum of the relevant:
(i) Enhanced Fault Rectification Service recurring Charge payable by Customer for that
Billing Period; and
(ii) AVC and UNI recurring Charges payable for the supply of the Ordered Product in
that Billing Period.
(b) nbn will credit Customer within 6 months of the relevant Billing Period the amount of any
Enhanced Fault Rectification Rebate claimed by Customer in accordance with the claims
process contained in section 7.5 of the WBA Operations Manual.
9.5 No double recovery
(a) nbn is not required to pay Customer a Rebate under section 9.3 to the extent that nbn
has paid Customer CSG Compensation pursuant to section 17, or has already compensated
Customer or Downstream Service Provider (or been found liable by a court of competent
jurisdiction to compensate Customer) pursuant to section 118A of the TCPSS Act, for the
act or omission of nbn giving rise to the rebate.
(b) If nbn is Liable, as a result of a Material Service Failure, to pay damages to Customer in
connection with an Enhanced Fault in respect of which nbn has previously paid an
Enhanced Fault Rebate to Customer:
(i) that amount of the Enhanced Fault Rebate will cease to be an Enhanced Fault
Rebate for the purposes of Module E of the Head Terms;
(ii) that amount will be deemed to have been paid in satisfaction of any Liability in
connection with that Enhanced Fault to which clause E1.3(a) of the Head Terms
applies; and
(iii) for the avoidance of doubt, nbn will have no further Liability to Customer under
this section 9 in respect of that Enhanced Fault.
Section 10 sets out the Service Levels and Performance Objectives that nbn offers for End User
Fault rectification Appointments. See section 20 for rules of interpretation that apply to these
Service Levels and Performance Objectives.
10. End User Fault rectification Appointments
10.1 Service Levels for kept End User Fault rectification Appointments
The Service Levels for Actual Trouble Ticket Appointments to attend a Premises made by Customer
and confirmed by nbn for rectification of End User Faults (including Enhanced Faults and Priority
Assistance Faults) are:
Appointment window Service Level
Attend a Premises at a particular time Attend Premises at that time or within 15 minutes thereafter
Part A: Service Levels
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Attend a Premises within a 4 hour period Attend Premises within the period or within 15 minutes thereafter
Attend a Premises in a Major Rural Area within a period of between 4 and 5 hours
Attend Premises within the period
Attend a Premises in a Minor Rural Area, Remote
Area, Isolated Area or Limited Access Area within a period of between 4 and 5 hours
Attend Premises within the period or within 45 minutes thereafter
10.2 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in connection with the
Service Levels set out in this section:
Commitment Performance Objective
Actual Trouble Ticket Appointments (excluding
any initial Actual Trouble Ticket Appointments that were previously rescheduled) kept in accordance with the Service Levels
90% or more
Initial Actual Trouble Ticket Appointments rescheduled
5% or less
Initial Actual Trouble Ticket Appointments that
were previously rescheduled kept in accordance with the Service Levels
95% or more
(b) Each Performance Objective in this section 10.2 is measured based on the total number of
initial End User Fault rectification Actual Trouble Ticket Appointments kept or rescheduled
(as the case may be) for all of nbn’s customers each month.
10.3 Conditions
(a) nbn may change the Appointment window for any Trouble Ticket Appointment where the
Contracted End User (or their authorised representative aged 18 or over) is required to be
in attendance at the Premises:
(i) by giving Customer more than 26 hours’ notice;
(ii) by obtaining the agreement of the Contracted End User (or their representative);
or
(iii) in respect of End User Faults related to the Satellite Network, without limiting
sections 10.3(a)(i) or 10.3(a)(ii), where permitted by the WBA Operations Manual,
prior to the commencement of the Appointment window. The Service Levels will then only
apply to the changed Appointment window.
Note: When Customer reserves a Trouble Ticket Appointment in respect of nbn™ Ethernet (Satellite),
Customer is reserving assurance capacity (that is, the reserved Trouble Ticket Appointment may not
be the date that the Trouble Ticket Appointment will occur). nbn will contact the Contracted End User
(or their authorised representative aged 18 or over) to schedule the Actual Trouble Ticket
Appointment in accordance with the WBA Operations Manual.
(b) For the purposes of this section 10, the term "rescheduled" means an Actual Trouble Ticket
Appointment that must be rescheduled due to a failure or inability of nbn to attend a
Premises within the Service Levels but does not include a Trouble Ticket Appointment
where the Appointment window is:
Part A: Service Levels
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(i) changed as permitted under section 10.3(a); or
(ii) rescheduled due to circumstances beyond nbn's reasonable control, including
where nbn's failure or inability to attend a Trouble Ticket Appointment is caused or
contributed to by Customer, a Downstream Service Provider, a Contracted End
User or other End User.
(c) The Service Levels and Performance Objectives in this section 10 do not apply where the
Contracted End User (or their representative) was not at the Premises for the initial Actual
Trouble Ticket Appointment.
Section 11 sets out the Performance Objective that nbn offers for Voiceband Reinstatements and
Transition Reversals. See section 20 for rules of interpretation that apply to these Performance
Objectives.
11. Voiceband Reinstatement and Transition Reversals
11.1 Performance Objective
(a) nbn will aim to complete 90% or more of all Voiceband Reinstatements and Transition
Reversals in 4 Business Days from the time of acknowledgement by nbn of its acceptance
of a Service Request for a Voiceband Reinstatement or Transition Reversal (as the case
may be).
(b) This Performance Objective is measured based on the total number of Voiceband
Reinstatements and Transition Reversals completed by nbn for all of nbn’s customers
each month.
11.2 Conditions
The calculation of the Performance Objective for Voiceband Reinstatements and Transition
Reversals will not include any Voiceband Reinstatement or Transition Reversal where an nbn
customer failed to comply with the Service Request process set out in Module 4 of the WBA
Operations Manual.
Section 12 sets out the Service Levels and Performance Objectives that nbn offers for
modifications. See section 20 for rules of interpretation that apply to these Service Levels and
Performance Objectives.
12. Modifications
12.1 Service Levels for Access Component Modifications
(a) The Service Level for Access Component Modifications that do not require attendance at
Premises from the time of Order Acknowledgement is:
Activity Service Level (Business Day)
Access Component Modification (no attendance at Premises required)
1
(b) The Service Levels for Access Component Modifications that require attendance at
Premises, Professional Splitter Installations and Priority Assistance Modifications at
Premises where a Power Supply (Standard) is installed, from the time of Order
Acknowledgement are:
Part A: Service Levels
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(i) in respect of the Fibre Network, FTTB Network, FTTN Network, HFC Network and
Wireless Network:
Location of Premises* Service Level (Business Days)
Urban Area 9
Major Rural Area or Minor Rural Area 14
Remote Area 19
* Note: No Premises served by the HFC Network will be located in an area other than an Urban Area.
(ii) in respect of the Satellite Network:
Location of Premises Service Level (Business Days)
Urban Area, Major Rural Area, Minor Rural Area or Remote Area
20
Isolated Area 35
Limited Access Area N/A*
* Note: An Operational Target applies: see section 19.9.
12.2 Connectivity Component modifications
The Service Levels for Connectivity Component modifications from the time of Order
Acknowledgement are:
Activity Service Level (Business Days)
CVC Component Modification 5
12.3 Multicast Domain Modifications
The Service Levels for Multicast Domain Modifications from the time of Order Acknowledgement
are:
Activity Fibre Network
Service Level (Business Days)
Service Impacting Multicast Domain Modification or Non Service Impacting Multicast Domain Modification
5
12.4 Exceeded Configured Peak Bandwidth Event in relation to a Multicast
Domain
The Service Level for responding to an Exceeded Configured Peak Bandwidth Event in relation to a
Multicast Domain from the time of that event is:
Activity Fibre Network
Service Level
Notification of Exceeded Configured Peak Within 30 minutes of the exceeded bandwidth
Part A: Service Levels
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Bandwidth Event event
12.5 Performance Objectives
(a) nbn will aim to achieve the following Performance Objectives in connection with the
Service Levels set out in this section:
Relevant Service Level Performance Objective
Access Component Modification (no attendance at Premises required)
90% or more
Access Component Modification (attendance at Premises required)
90% or more
CVC Component Modification 90% or more
Service Impacting Multicast Domain
Modification or Non Service Impacting Multicast Domain Modification
90% or more
Notification of Exceeded Configured Peak Bandwidth Event
90% or more
(b) Each Performance Objective in this section 12.5 is measured based on the total number of
the relevant category of modifications or notifications (as the case may be) completed
within the relevant Service Level for all of nbn’s customers each month.
12.6 Conditions
(a) Customer must maintain and retain up-to-date and accurate records, materials,
documents and correspondence relevant to each Priority Assistance Modification and, on
request, provide nbn with access to such information.
(b) nbn will only contact Customer in relation to Exceeded Configured Peak Bandwidth Events
in accordance with the process set out in Module 5 of the WBA Operations Manual.
Section 13 sets out the Service Levels and Performance Objective that nbn offers for
disconnections. See section 20 for rules of interpretation that apply to these Service Levels and
Performance Objectives.
13. Disconnections
13.1 Service Levels for Access Component Disconnections
The Service Levels for Access Component Disconnections from the time of Order Acknowledgement
are:
Activity Service Level (Business Days)
Order received on a Business Day Completed by the end of the following Business Day
13.2 Performance Objective
(a) nbn will aim to achieve the following Performance Objective in connection with the Service
Level set out in this section:
Part A: Service Levels
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Relevant Service Level Performance Objective
Access Component Disconnection 90% or more
(b) The Performance Objective in this section 13.2 is measured based on the total number of
all Access Components Disconnections completed in accordance with the relevant Service
Level for all of nbn’s customers each month.
Section 14 sets out the Performance Objectives that nbn offers for Network Availability and
utilisation management. See section 20 for rules of interpretation that apply to these Performance
Objectives.
14. Network performance and availability
14.1 Performance Objective for Network Availability
(a) nbn will aim to achieve Network Availability of:
(i) 99.90% in respect of all relevant ordered products supplied to all of nbn’s
customers over the nbn™ Network other than those supplied by means of the
Satellite Network; and
(ii) 99.70% in respect of all relevant ordered products supplied to all of nbn’s
customers over the nbn™ Network by means of the Satellite Network.
(b) The Performance Objective in each of sections 14.1(a)(i) and 14.1(a)(ii) is measured
based on combined availability of all relevant ordered products (between NNI operating in
chassis-diverse mode and the UNI) supplied by nbn over the relevant network(s) to all of
nbn’s customers in each 12 month period referred to in section 15.3(a)(iii).
(c) Network Availability is calculated separately under each of sections 14.1(a)(i) and
14.1(a)(ii) as follows:
(Measurement Period – Unavailable Time) x 100
Measurement Period
Where, for the purposes of this section 14:
Measurement Period means, in respect of the relevant 12 month period, the aggregate
of the total number of minutes for which nbn has agreed to supply each relevant ordered
product to all of nbn's customers over the relevant network(s) during that 12 month
period (excluding Planned Outages).
Unavailable Time means, in respect of the relevant 12 month period, the total number of
minutes that each relevant ordered product which nbn has agreed to supply to all of nbn's
customers over the relevant network(s) during that 12 month period was Unavailable.
Note: Exclusions apply as set out in section 14.2(b).
Unavailable means where TC-1, TC-2 and/or TC-4 connectivity between the NNI
operating in chassis-diverse mode and the UNI is Lost. This is measured from the time that
a corresponding service fault rectification service level measurement starts in relation to
that loss of connectivity until it ends.
Lost means where a service fault has occurred, nbn has raised, acknowledged or accepted
a Trouble Ticket (as applicable) in respect of the service fault and nbn has determined,
acting reasonably, that the service fault relates to a total loss of connectivity in relation to
an ordered product.
Part A: Service Levels
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Note: Unavailable Time is measured in actual minutes. Any time during which multiple service fault
rectification service levels apply concurrently will only be measured once.
(d) For the purposes of this section 14.1, a “relevant ordered product” means any ordered
product that is supplied by nbn under one of the Product Modules specified by nbn from
time to time for the purposes of this section 14.1.
14.2 Conditions for Network Availability
(a) The measurement of Network Availability includes only the time when:
(i) the Fibre Network, FTTB Network, FTTN Network, HFC Network and Wireless
Network; and
(ii) the Satellite Network,
(as applicable) are in active operation and excludes any time when modifications,
activations or installations are occurring.
(b) When calculating Network Availability, Unavailable Time does not apply where connectivity
is Lost owing to:
(i) any event or matter excluded under section 21 under this Agreement or under any
Other Wholesale Broadband Agreement;
(ii) any Planned Outages (including HFC Rollout Planned Outages) or interruptions
permitted under clause C15.3 of the Head Terms under this Agreement or under
any Other Wholesale Broadband Agreement;
(iii) a matter, thing, event or circumstance that occurs outside the nbn™ Network
Boundaries;
(iv) any Power Outage:
(A) at an MDU Site or affecting any nbn™ Equipment located at that MDU Site;
(B) affecting an nbn™ Node or any other active equipment that forms part of
the FTTB Network or the FTTN Network and is not located within a Type 1
Facility or a Type 2 Facility; or
(C) affecting an HFC Optical Node or any other active equipment that forms
part of the HFC Network and is not located within a Type 1 Facility or a
Type 2 Facility; or
(v) breach of the nbn™ Ethernet Fair Use Policy under this Agreement or under any
Other Wholesale Broadband Agreement.
(c) The Performance Objective for Network Availability is based on modelling using a set of
assumptions regarding future network performance and may be modified by nbn following
analysis of empirical Network Availability performance data gathered over time.
14.3 Performance Objectives for Utilisation Management
(a) Where AVC TC-4s are supplied in a contended manner on parts of nbn’s transit backhaul
network for the Fibre Network, FTTB Network, FTTN Network and HFC Network (the
Shared Network Resources), nbn will dimension the average busy hour throughput of
the Shared Network Resources at a minimum of:
(i) 350kbps per AVC TC-4 (PIR) for the following AVC TC-4 bandwidth profiles
together:
Part A: Service Levels
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(A) in the case of the Fibre Network and HFC Network, 12/1 Mbps, 25/5 Mbps,
25/10 Mbps, 50/20 Mbps and 100/40 Mbps; and
(B) in the case of the FTTB Network and FTTN Network, 12/1 Mbps, 25/5 Mbps,
25/5-10 Mbps, 25-50/5-20 Mbps and 25-100/5-40 Mbps; and
(ii) in the case of the Fibre Network, 2Mbps per AVC TC-4 for the following AVC TC-4
bandwidth profiles together: 250/100 Mbps, 500/200 Mbps and 1000/400 Mbps.
(b) If nbn considers that:
(i) more than 70% of a Shared Network Resource is being or has been utilised for a
continuous period of 30 minutes or more on 3 or more separate occasions during
any fixed 21 day period (Utilisation Threshold); and
(ii) the excess utilisation is not due to one-off network events (such as fail-over to a
reduced capacity secondary link) or breach of the nbn™ Ethernet Fair Use Policy,
nbn will aim to return the utilisation of the relevant Shared Network Resource to a level at
or below the Utilisation Threshold within 15 Business Days (Utilisation Management
Performance Objective).
14.4 Conditions for Utilisation Management Performance Objective
(a) The Utilisation Management Performance Objective only applies in relation to Shared
Network Resources.
(b) nbn will not be required to take any action to achieve the Utilisation Management
Performance Objective in relation to any transit backhaul networks other than nbn’s
transit backhaul network.
Part B: Measurement and Corrective Action
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Part B: Measurement and Corrective Action
15. Measurement
15.1 Measurement and monitoring
nbn will measure and monitor its performance, and produce reports based on that information, in
relation to each Activity and Network Availability (Performance Reports).
15.2 Information accuracy
(a) Performance Reports and any measurement and monitoring information produced by nbn
are the Confidential Information of nbn.
(b) nbn will:
(i) use its reasonable endeavours to:
(A) ensure that the Performance Reports generated by the measurement and
monitoring tools are accurate (including by correcting any inaccuracies);
and
(B) notify Customer within 10 Business Days of becoming aware of any
inaccuracy; and
(ii) engage an independent auditor to review the general accuracy of its measurement
and monitoring tools at least once during the Term and notify Customer of the
outcome of that review.
15.3 Reporting
(a) nbn will provide a Performance Report to Customer on nbn’s performance of:
(i) the Activities in each month, on or about 20 Business Days after the end of the
month;
(ii) the Activities in each Quarter, on or about 20 Business Days after the end of the
Quarter; and
(iii) Network Availability on or about 20 Business Days after the end of each Quarter
for the 12 month period ending at the end of the relevant Quarter.
(b) nbn may, from time to time, include additional information about nbn’s performance in its
Performance Reports as nbn’s measurement and monitoring tools are developed.
15.4 Data Enquiries
(a) Customer may, acting reasonably, make a Data Enquiry (via nbn’s Relationship Points of
Contact):
(i) regarding a Performance Report within 6 months after the end of the period to
which the Performance Report applies; or
(ii) requesting additional performance reporting about an order or Trouble Ticket as
permitted under paragraph (b) of the definition of ‘Data Enquiry’, within 6 months
of that order or Trouble Ticket being finalised.
Part B: Measurement and Corrective Action
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(b) nbn must use reasonable endeavours to respond to a Data Enquiry within a reasonable
time after receipt of the Data Enquiry (or such longer period agreed by the parties, acting
reasonably).
16. Corrective Action
16.1 Corrective Action
(a) Subject to section 16.2, if nbn does not achieve a Performance Objective, nbn will:
(i) inform Customer of the reasons for that non-achievement;
(ii) provide Customer with a corrective action plan that sets out the relevant Corrective
Action that nbn will undertake to address the non–achievement;
(iii) undertake the relevant Corrective Action; and
(iv) notify Customer as soon as reasonably practicable after Corrective Action is taken
by nbn.
(b) nbn will:
(i) take each action in section 16.1(a) as soon as reasonably practicable following the
identification of the non-achievement of a Performance Objective by nbn; and
(ii) provide a corrective action plan under section 16.1(a)(ii) by or before the time that
nbn provides a corresponding Performance Report to Customer under section
15.3.
16.2 Conditions
(a) nbn is not required to provide the information set out above or undertake any Corrective
Action in a measurement period if nbn has already provided information or performed, or
is in the process of performing, Corrective Action in relation to an earlier event with the
same cause as the subsequent event.
(b) Corrective Action in the case of Network Availability may include the incremental
improvement of Network Availability as the nbn™ Network is expanded and improved in
accordance with nbn’s Rollout Plans.
Part C: CSG Compensation
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Part C: CSG Compensation
17. CSG Compensation
17.1 nbn’s obligation to credit CSG Compensation to Customer
(a) Subject to section 17.2, Customer may claim from nbn, and nbn will credit to Customer,
CSG Compensation on Accelerated Connections, Appointments associated with End User
Connections, End User Fault rectifications and End User Fault rectification Appointments if:
(i) Customer or a Downstream Service Provider contravenes a performance standard
that applies pursuant to the CSG Standard in respect of a Customer Product or
Downstream Product;
(ii) the contravention relates to a particular Contracted End User;
(iii) Customer or Downstream Service Provider (as applicable) is liable to pay Primary
Damages to that Contracted End User for that contravention;
(iv) that contravention is wholly or partly caused or contributed to by an act or
omission of nbn; and
(v) Customer or Downstream Service Provider (as the case may be) has discharged its
liability for the Primary Damages.
(b) nbn is not obliged to pay or credit CSG Compensation to Customer unless:
(i) in the case of a Connect Order, Customer has ordered the Access Components as
an Accelerated Connection and the relevant Premises meets the requirements of
an Accelerated Connection;
(ii) Customer and Downstream Service Provider (as applicable) have mitigated the
Primary Damages to which the claim relates in accordance with section 18; and
(iii) Customer and Downstream Service Provider (as applicable) have used reasonable
endeavours to ensure that a claim relating to this section 17 is made as soon as is
reasonably practicable after Customer or Downstream Service Provider (as
applicable) becomes aware of the liability to pay those Primary Damages and, in
any event, within 2 years after Customer or Downstream Service Provider (as
applicable) paid those Primary Damages.
(c) Without limiting section 17.3(b), Customer must only submit one claim for CSG
Compensation in respect of all liability incurred by Customer and any Downstream Service
Provider in connection with all acts and omissions contributing to a single CSG
contravention.
17.2 When CSG Compensation is not payable
(a) No CSG Compensation is payable under this section 17 in respect of any:
(i) Migration Connection;
(ii) Standard Connection; or
(iii) Ordered Product supplied using the Wireless Network or Satellite Network.
Part C: CSG Compensation
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17.3 Process for calculating, claiming and crediting CSG Compensation
(a) Customer may claim from nbn, and nbn will credit to Customer, CSG Compensation
payable under this section 17 in accordance with the processes set out in section 7.5 of the
WBA Operations Manual.
(b) The amount of CSG Compensation that nbn is liable to credit under this nbn™ Ethernet
Service Levels Schedule is the amount equal to that part of any Primary Damages caused
or contributed to by nbn.
(c) If Customer submits any claim for CSG Compensation, Customer must quantify the
proportion of Primary Damages that Customer claims nbn is liable to contribute to under
section 17.1(a).
17.4 Audit rights
(a) From time to time, nbn may appoint a person as a CSG Auditor.
(b) Customer must cooperate, and must use reasonable endeavours to ensure that the
relevant Downstream Service Providers cooperate, with the CSG Auditor to assist with the
audit of any Claims for CSG Compensation made by Customer under this section 17.
(c) Customer must disclose, and must use reasonable endeavours to ensure that the relevant
Downstream Service Providers disclose, to the CSG Auditor all records, materials,
documents and correspondence which are relevant to the audit, subject to the CSG Auditor
entering into reasonable undertakings to protect the confidentiality of such information
during the audit.
(d) If nbn has paid or credited any amount as CSG Compensation to Customer under this
section 17, Customer must repay that amount to nbn in accordance with clause B6 of the
Head Terms if:
(i) it is subsequently determined (either as a result of the audit, or otherwise) that
Customer was not entitled to claim that CSG Compensation from nbn;
(ii) Customer or Downstream Service Provider does not cooperate with the CSG
Auditor to assist with the audit of any Claims for CSG Compensation made by
Customer under this section 17; or
(iii) Customer or Downstream Service Provider does not disclose to the CSG Auditor all
records, materials, documents and correspondence which are relevant to the audit
in circumstances where the CSG Auditor is willing to enter into reasonable
undertakings to protect the confidentiality of such information during the audit.
18. Mitigation of damages
(a) Customer must take, and must use reasonable endeavours to ensure that Downstream
Service Provider takes, all reasonable action to avoid or mitigate their liability to pay
Primary Damages under the CSG Standard where nbn may be liable to pay CSG
Compensation under this nbn™ Ethernet Service Levels Schedule or secondary damages
under section 118A of the TCPSS Act.
(b) For the purpose of section 18(a), actions that are reasonably available to Customer and
Downstream Service Providers (as applicable) may include:
(i) making a reasonable offer to supply the relevant End User with an alternative or
interim service, including the supply of a carriage service by means of the nbn™
Copper Network, Other Copper Network, HFC Network or Other HFC Network so as
Part C: CSG Compensation
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to mitigate Customer's or Downstream Service Provider’s liability to pay Primary
Damages under the CSG Standard;
(ii) applying for and claiming the benefit of any applicable exemptions that may be
available to Customer or Downstream Service Provider under Part 3 of the CSG
Standard;
(iii) subject to section 18(c), requesting a Contracted End User to provide a waiver
under Part 5 of the CSG Standard where that Contracted End User is not prohibited
from providing that waiver under section 120(7) of the TCPSS Act; and
(iv) in the case of the universal service provider for the relevant universal service area,
relying on its Standard Marketing Plan to avoid or mitigate its liability to pay
Primary Damages under the CSG Standard.
(c) Nothing in sections 18(a) or 18(b) requires Customer or Downstream Service Provider to:
(i) supply an End User with an interim service if Customer or Downstream Service
Provider (as applicable) determines, acting reasonably, that the cost of supplying
the interim service will exceed the amount of Primary Damages which Customer or
Downstream Service Provider (as applicable) would otherwise be liable for under
the CSG Standard; or
(ii) request that a Contracted End User provides a waiver under Part 5 of the CSG
Standard in respect of a fault rectification performance standard under Part 2
Division 3 of the CSG Standard.
Part D: Operational Targets
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Part D: Operational Targets
Section 19 sets out the Operational Targets that nbn has set in relation to certain Service Levels.
See section 20 for rules of interpretation that apply to these Operational Targets.
19. Operational Targets
The Operational Targets are non-binding and aspirational. They may be developed into Service
Levels in the future.
19.1 Fault Rectification
nbn’s Operational Targets for Network Fault Updates are:
Operational Target activity Operational Target
Network Fault Update (Incident priority 1) Hourly
Network Fault Update (Incident priority 2) Every 2 hours
Network Fault Update (Incident priority 3) Every 4 hours
Network Fault Update (Incident priority 4) Every 6 hours
Note: Refer to table in section 8.3(b) for incident priorities.
19.2 Access Component Modifications
nbn’s Operational Target for Access Component Modifications, which do not require attendance at
Premises, from the time of Order Acknowledgement is:
Operational Target (hours)
6
19.3 FTTB/FTTN Transition Orders
nbn's Operational Target for Transition Orders in respect of nbn™ Ethernet (FTTB) and nbn™
Ethernet (FTTN) is to complete the Transition Order by 3:00pm AET on the Business Day on which
the Transition Order is completed.
19.4 Remediation
nbn will aim to achieve the following Operational Targets, measured from the date a Remediation
Case is opened by nbn in accordance with the WBA Operations Manual:
Activity Operational Target
For Remediation Cases nbn opens between
the Start Date and the Enhanced Remediation Date (inclusive), close the Remediation Case (where possible) or notify Customer that
Remediation Case requires a Standard Remediation Solution or Custom Remediation Solution in accordance with section 5.2.8 of the WBA Operations Manual.
40 Business Days
For Remediation Cases nbn opens after the
Enhanced Remediation Date, close the
20 Business Days
Part D: Operational Targets
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Remediation Case (where possible) or notify Customer that Remediation Case requires a Standard Remediation Solution or Custom
Remediation Solution in accordance with section 5.2.8 of the WBA Operations Manual.
If a Remediation Case requires a Standard
Remediation Solution, complete the Standard
Remediation Solution in accordance with section 5.2.8 of the WBA Operations Manual.
140 Business Days
19.5 FTTN Design Site Qualification
nbn will aim to achieve the following Operational Target for a Design Site Qualification in respect
of a Premises or nbn™ Copper Pair that is designated as Service Class 11 (measured from the
time that a Held status is applied to the relevant order in accordance with the WBA Operations
Manual):
Activity Operational Target
Complete Design Site Qualification 5 Business Days
19.6 FTTB/FTTN CIR Objective not achieved during End User Connection
nbn will aim to achieve the following Operational Target in respect of an End User Connection for a
nbn™ Ethernet Ordered Product in respect of a Premises or nbn™ Copper Pair that is designated
as Service Class 11 or Service Class 12:
Activity Operational Target
Notify Customer that the nbn™ Copper Pair is
not capable of supporting the ordered AVC TC-2 bandwidth profile in accordance with the WBA Operations Manual
On the day on which the Installation Appointment occurs
19.7 Interference Mitigation
nbn will aim to achieve the following Operational Target measured from the date an Interference
Mitigation Case is opened by nbn in accordance with the WBA Operations Manual:
Activity Operational Target
Close the Interference Mitigation Case (where
possible) or notify Customer that (i) Interference Mitigation Case requires an
Interference Mitigation Solution or (ii) the relevant Interference Event is beyond nbn’s reasonable control in accordance with section 5.2.9 of the WBA Operations Manual.
On or before the date notified by nbn
19.8 Network Availability
nbn will aim to achieve an Operational Target for Network Availability in the case of nbn™
Ethernet (FTTN) of 99.80%, measured in accordance with and subject to the conditions in sections
14.1 and 14.2.
Part D: Operational Targets
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19.9 Limited Access Areas
nbn will aim to achieve the following Operational Targets for Activities in respect of Premises in a
Limited Access Area (measured from the time of Order Acknowledgement or the time of Trouble
Ticket Acceptance, as applicable):
Activity Operational Target
Standard Connection at a Premises that is designated as Service Class 8
90 calendar days
End User Fault rectification where an End User
Fault requires external or internal plant work or nbn attendance at Premises
90 calendar days
Access Component Modification that requires attendance at a Premises
90 calendar days
Part E: Interpretation and Exclusions
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Part E: Interpretation and Exclusions
20. Interpretation
20.1 Service Levels apply in Operational Hours
(a) All references to time in this nbn™ Ethernet Service Levels Schedule are calculated by
reference to Operational Hours.
(b) Unless specified otherwise in the table below, Operational Hours are 0800 to 1700 local
time on Business Days where the relevant Activity is occurring.
Service Level Operational Hours
Priority Assistance Fault Response
Priority Assistance Fault rectification
Network Availability
Network Fault Response
Network Fault rectification
Utilisation management
Enhanced-12 (24/7)
Enhanced-8 (24/7)
Enhanced-6 (24/7)
Enhanced-4 (24/7)
24 hours a day
Enhanced-12
Enhanced-8
Enhanced-6
Enhanced-4
0700 to 2100 local time at the Premises to which the Trouble Ticket relates
Remediation
Interference Mitigation
0800 to 1700 Australian Eastern Time on Business Days
(c) Unless specified otherwise, measurement of nbn’s performance:
(i) starts:
(A) during Operational Hours, immediately; and
(B) outside of Operational Hours, at the start of the next Operational Hour,
after Order Acknowledgement, Trouble Ticket is raised, Trouble Ticket
Acknowledgement, or Trouble Ticket Acceptance (as applicable); and
(ii) ends at the time at which nbn notifies Customer (by any means permitted under
this Agreement) that nbn has responded, successfully completed the relevant
work, or rejects or cancels the order or Trouble Ticket in accordance with this
Agreement.
(d) Subject to section 7.3, if:
(i) a ‘Pending’ Status is applied to any order or Trouble Ticket;
(ii) a ‘Held’ Status is applied to any order or Trouble Ticket due to a matter beyond
nbn's control;
Part E: Interpretation and Exclusions
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(iii) a ‘Held’ Status is applied to any order while nbn performs any Design Site
Qualification, Remediation or Interference Mitigation in connection with a CIR
Objective; or
(iv) a ‘Resolved’ Status is applied to any Trouble Ticket,
measurement of nbn's performance will be suspended for the period that matter causes or
contributes to that status.
20.2 Calculating time
(a) Unless otherwise specified:
If the period of time is expressed to: then the period of time:
occur within a number of Business Days ends at the end of the last Operational
Hour on the last of those Business Days; and
excludes the day on which the relevant order is placed, a Remediation Case is opened or an Interference Mitigation Case is opened.
occur between 2 days includes both days.
begin from a specified day or hour does not include that particular day or hour (as the case may be).
end, for a Service Fault, upon rectification ends when nbn first sends Customer a Closed Notification.
(b) For the purposes of calculating the Business Day on which nbn completes an Activity, if
nbn completes an Activity outside of Operational Hours, the Activity is deemed to have
been completed during the immediately preceding Operational Hour.
20.3 Pro Rata measurement
If this Agreement is executed, terminated or expires part way through a measurement period, the
measurement of nbn’s performance under this nbn™ Ethernet Service Levels Schedule will be
pro-rated to reflect that shorter period.
20.4 Effect of a Change to Service Class
If there is a change to a Service Class, the relevant performance standard applicable to the new
Service Class will apply for the purposes of this nbn™ Ethernet Service Levels Schedule from the
time of change.
21. Exclusions
(a) The sole consequence of a failure of nbn to achieve a Service Level or Performance
Objective will be the consequence (if any) specified in this nbn™ Ethernet Service Levels
Schedule and a failure to achieve a Service Level or a Performance Objective will not be
regarded as a breach of the Agreement.
(b) A failure to meet the Operational Targets will not be regarded as a breach of the
Agreement.
(c) Service Levels, Performance Objectives and Operational Targets do not apply for the period
and to the extent that:
Part E: Interpretation and Exclusions
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(i) this Agreement provides that nbn does not have an obligation to perform in
accordance with the Service Levels, Performance Objectives or Operational
Targets; or
(ii) nbn’s ability to perform in accordance with the Service Level, Performance
Objective or Operational Target is adversely affected by an Excluded Event, a
Customer Event or any matter, thing, event or circumstance that is not within
nbn's reasonable control.
(d) Without limiting section 21(c), Service Levels, Performance Objectives and Operational
Targets do not apply for the period and to the extent that nbn’s ability to perform in
accordance with the Service Level, Performance Objective or Operational Target is
adversely affected by:
(i) inaccuracy, incompleteness, inadequacy in performance or unavailability of the
FNN/ULL Database;
(ii) any inability of nbn or its Personnel to gain access to a location necessary to
perform works;
(iii) any act or omission of an End User (or any of their respective Personnel) in
connection with installing nbn™ Equipment other than in accordance with any
associated terms of supply, installation or use or any applicable Authorisation to
Alter;
(iv) Common MDU Site Equipment; or
(v) in respect of the Satellite Network:
(A) where nbn or its Personnel cannot make contact with a Contracted End
User (or their authorised representative aged 18 or over) to schedule an
Actual Appointment or Actual Trouble Ticket Appointment in accordance
with the WBA Operations Manual; or
(B) Satellite Limitations.
(e) Without limiting section 21(c), where Customer selects an Appointment in respect of an
order or Trouble Ticket that is not the earliest available appointment for that order or
Trouble Ticket (as applicable), Service Levels, Performance Objectives and Operational
Targets do not apply for the period from the earliest available Appointment until the time
of the Appointment selected by Customer.
(f) The Service Levels, Performance Objectives and Operational Targets in this Service Levels
Schedule do not apply in respect of the first Satellite Test Service supplied to Customer or
any Activity that is required or performed in connection with the first Satellite Test Service
to the extent set out in section 29 of the nbn™ Ethernet Product Terms.
Price List nbn™ Ethernet Product Module
Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of
Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.
SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module
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Price List nbn™ Ethernet Product Module
Wholesale Broadband Agreement
Version Description Effective Date
3.0 First issued version of WBA 3 17 November 2017
Copyright
This document is subject to copyright and must not be used except as permitted below or under the
Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for
commercial gain without the prior written consent of nbn. You may reproduce and publish this document in
whole or in part for educational or non-commercial purposes as approved by nbn in writing.
Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.
Disclaimer
This document is provided for information purposes only. The recipient must not use this document other
than with the consent of nbn and must make its own inquiries as to the currency, accuracy and
completeness of this document and the information contained in it. The contents of this document should
not be relied upon as representing nbn’s final position on the subject matter of this document, except
where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change
as a consequence of nbn finalising formal technical specifications, or legislative and regulatory
developments.
Environment
nbn asks that you consider the environment before printing this document.
Introduction
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Introduction
This document sets out the Charges and other amounts payable in connection with the nbn™ Ethernet
Product.
Charges in this nbn™ Ethernet Price List are separated into recurring Charges, non-recurring Charges
and other Charges. Recurring Charges are periodic amounts which are payable in each Billing Period
that a product or service is supplied by nbn to Customer. Non-recurring Charges and other Charges
are payable only when certain activities or events occur (e.g. installations, disconnections).
Discounts, credits and rebates to Charges in this nbn™ Ethernet Price List may be offered from time
to time, as set out in the Discounts, Credits and Rebates List.
Certain provisions of this nbn™ Ethernet Price List may be affected by the terms of an SAU.
This document forms part of the nbn™ Ethernet Product Module.
Roadmap
A roadmap describing the structure of this document follows for the assistance of Customer.
Part A: Recurring Charges
Part A sets out the recurring Charges which apply in connection with the supply of nbn™ Ethernet.
This includes Charges relating to the core Product Components (UNI, AVC, CVC, NNI) and the optional
Product Features (second UNI-V and AVC TC-1 bundle, Multicast AVC, Multicast Domain, enhanced
fault rectification services and CVC Class).
Part A:Recurring Charges Page
1 Recurring Charges for core components 5
2 Recurring Charges for optional features 7
Part B: Non-recurring Charges
Part B sets out the non-recurring Charges which apply in relation to the supply of nbn™ Ethernet.
Part B: Non-recurring Charges Page
3 Installation and activations 9
4 Service modification 11
5 Service management 12
6 CVC Class adjustment 14
7 Early disconnection or modification of AVC TC-2 Product Component 15
8 Labour Rate and Materials 16
Roadmap
SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module
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Part C: Other Charges
Part C sets out the other Charges which apply in relation to New Development Locations and
Professional Splitter Installations, which do not form part of nbn’s supply of nbn™ Ethernet.
Part C: Other Charges Page
9 New developments Charge 17
10 Professional Splitter Installations 17
Part A: Recurring Charges
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Recurring Charges Part A:
Section 1 sets out the recurring Charges which apply to the nbn™ Ethernet Product Components
which Customer must acquire as part of nbn™ Ethernet. The specific Charges which apply to an
Ordered Product depend on the Product Features selected by Customer (e.g. bandwidth profile).
1. Recurring Charges for core components
1.1 AVC and UNI
(a) The recurring Charges per Billing Period for the AVC TC-4 and UNI bundle are:
AVC TC-4
downstream Mbps (PIR)
AVC TC-4
upstream Mbps (PIR)
nbn™ Network Recurring Charge
12 1 Fibre, FTTB, FTTN, HFC, Wireless and Satellite
$24.00
25 5 Fibre, FTTB, FTTN, HFC, Wireless, and Satellite
$27.00
25 5 - 10 FTTB and FTTN $30.00
25 10 Fibre and HFC $30.00
25 - 50 5 - 20 FTTB, FTTN and Wireless $34.00
50 20 Fibre and HFC $34.00
25 - 100 5 - 40 FTTB and FTTN $38.00
100 40 Fibre and HFC $38.00
250 100 Fibre $70.00
500 200 Fibre $100.00
1000 400 Fibre $150.00
Note: To be read subject to section 3.2 of the nbn™ Ethernet Product Description, section 4.1.3 of, and Appendix
B to, the nbn™ Ethernet Product Technical Specification and section 29 of the nbn™ Ethernet Product Terms.
(b) The recurring Charge for the AVC TC-4 and UNI bundle includes access to and use of:
(i) one AVC TC-4 as per the table at section 1.1(a);
(ii) one symmetrical AVC TC-1 of 0.15Mbps;
(iii) one UNI-D in connection with the supply of the AVC to a Premises served by the Fibre
Network, HFC Network, Wireless Network or Satellite Network or one UNI-DSL in
connection with the supply of the AVC to a Premises served by the FTTB Network or
FTTN Network; and
(iv) one UNI-V (where available) in connection with the supply of the AVC TC-1 to a
Premises served by the Fibre Network.
(c) The recurring Charges per Billing Period for the AVC TC-1 Product Component are:
Part A: Recurring Charges
SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module
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nbn™ Network AVC TC-1 symmetrical Mbps (CIR)
Recurring Charge
Fibre, FTTB, FTTN, HFC,
Wireless and Satellite
0.15 $10.00
Fibre, FTTB, FTTN, HFC and Wireless
0.3 $20.00
Fibre, FTTB, FTTN and HFC 0.5 $33.00
1.0 $66.00
2.0 $132.00
5.0 $330.00
Note: The amount of one symmetrical AVC TC-1 of 0.15Mbps is included in the recurring Charge for the AVC TC-4
and UNI bundle in section 1.1(a). To be read subject to section 29 of the nbn™ Ethernet Product Terms in relation
to the Satellite Test Service.
(d) The recurring Charges per Billing Period for the AVC TC-2 Product Component are:
nbn™ Network AVC TC-2 symmetrical Mbps (CIR)
Recurring Charge
Fibre, FTTB and FTTN 5 $32.00
10 $64.00
20 $128.00
Fibre 30 $192.00
40 $256.00
50 $320.00
60 $384.00
70 $448.00
80 $512.00
90 $576.00
100 $640.00
1.2 CVC
The recurring Charges per Billing Period for the CVC Product Component of nbn™ Ethernet are $17.50
per symmetrical Mbps (CIR) per Traffic Class ordered by Customer.
For example: If Customer orders a CVC TC-1 with a 5 Mbps bandwidth profile, a CVC TC-2 with a 20 Mbps
bandwidth profile and a CVC TC-4 with a 150 Mbps bandwidth profile in a Billing Period, the total recurring Charges
in respect of the CVC Product Component for that Billing Period would be:
5 x $17.50 = $87.50 (CVC TC-1)
20 x $17.50 = $350.00 (CVC TC-2)
150 x $17.50 = $2,625.00 (CVC TC-4)
TOTAL = $3,062.50
Part A: Recurring Charges
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Notes:
1 The CVC Product Component is made available separately, and in additional TC-4 capacity increments, for
nbn™ Ethernet (Satellite) – see sections 2.1(d) and 2.2(c)(ii) of the nbn™ Ethernet Product Description for
further information.
2 Additional Charges may apply in connection with nbn™ Ethernet (Satellite) – see sections 2.5 and 6 for
further information.
1.3 NNI
The recurring Charges per Billing Period for the NNI Bearer Product Component of nbn™ Ethernet are:
NNI Bearer Profile Recurring Charge
1000BaseLX $200.00
10GBaseLR $400.00
1000BaseEX $500.00
10GBaseER $1,000.00
Section 2 sets out the recurring Charges which apply to the optional nbn™ Ethernet Product Features
that Customer may elect to acquire.
2. Recurring Charges for optional features
2.1 Second UNI-V and AVC TC-1 bundle
The recurring Charge per Billing Period for a second UNI-V and AVC TC-1 bundle for nbn™ Ethernet
(Fibre) is:
AVC TC-1 symmetrical Mbps (CIR) Recurring Charge
0.15 $17.50
Note: Conditions of supply of a second UNI-V and AVC TC-1 bundle are described in section 7 of the nbn™
Ethernet Product Description.
2.2 Enhanced Fault Rectification Service
The recurring Charges per Billing Period for an Enhanced Fault Rectification Service are:
nbn™ Network Option Recurring Charge
Fibre, FTTB, FTTN and HFC Enhanced-12 $15.00
Fibre, FTTB, FTTN and HFC Enhanced-12 (24/7) $40.00
Fibre, FTTB, FTTN and HFC Enhanced-8 $25.00
Fibre, FTTB, FTTN and HFC Enhanced-8 (24/7) $55.00
Fibre, FTTB and FTTN Enhanced-6 $32.50
Fibre, FTTB and FTTN Enhanced-6 (24/7) $65.00
Fibre, FTTB and FTTN Enhanced-4 $40.00
Fibre, FTTB and FTTN Enhanced-4 (24/7) $75.00
Part A: Recurring Charges
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2.3 Multicast AVC
The recurring Charges per Billing Period for the Multicast AVC Product Feature for nbn™ Ethernet
(Fibre) are:
Multicast AVC downstream Mbps (CIR) Recurring Charge
5 $2.00
20 $5.00
30 $10.00
40 $15.00
50 $20.00
2.4 Multicast Domain
(a) The recurring Charges per Billing Period for the Multicast Domain Product Feature for nbn™
Ethernet (Fibre) are $2.50 per downstream Mbps (CIR) ordered by Customer.
For example: If Customer orders a Multicast Domain Product Feature with a 100 Mbps bandwidth profile,
the recurring Charges in respect of the Multicast Domain Product Feature for that Billing Period would be:
100 x $2.50 = $250.00
(b) The recurring Charges per Billing Period for a Media Stream for nbn™ Ethernet (Fibre) are:
Media Streams per Multicast Domain Recurring Charge
≤200 $0.00
>200 $50 per Media Stream in excess of 200 Media Streams
2.5 CVC Class
The recurring Charges per Billing Period for the CVC Class feature of each CVC TC-4 Product
Component of nbn™ Ethernet (Satellite) are:
CVC Class Recurring Charge for each CVC TC-4 per associated AVC TC-4
0 $0.00
1 $18.00
2 $40.00
Note: Any Charges applicable under this section 2.5 are in addition to any Charges that apply under sections 1.2
and 6.
Part B: Non-recurring Charges
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Non-recurring Charges Part B:
Section 3 sets out the Charges which apply to installations and activations in connection with the
supply of nbn™ Ethernet.
3. Installation and activations
(a) The Charges for the installation and activation of nbn™ Ethernet (Fibre), nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC) and nbn™ Ethernet (Wireless) are:
Activity Charge per Activity by nbn™ Network
Fibre and Wireless FTTB and FTTN HFC
Initial Standard Installation
$0.00 $0.00 $0.00
Initial Non Standard Installation
Labour Rate +
Materials over and above Initial
Standard Installation
Labour Rate +
Materials over and above Initial Standard Installation
Labour Rate + Materials
over and above Initial Standard Installation
After Hours Installation1
$150.002 $150.00 N/A
nbn Professional Installation - HFC
N/A N/A Labour Rate (min 2 hours)3
Subsequent Installation
$270.00 + Labour
Rate + Materials over and above
Initial Standard Installation
$270.00 + Labour
Rate + Materials over and above Initial Standard Installation
$270.00 + Labour Rate
+ Materials over and above Initial Standard
Installation
Subsequent
Installation of Power Supply with Battery Backup
$0.002 N/A N/A
Access Component Reactivation
$0.00 $0.00 $0.00
Multicast AVC Reactivation
$0.002 N/A N/A
CVC Activation $0.00 $0.00 $0.00
Multicast Domain Activation
$0.002 N/A N/A
NNI 1000BaseLX Activation
$1,000.00
NNI 10GBaseLR Activation
$5,000.00
NNI 1000BaseEX Activation
$7,000.00
NNI 10GBaseER Activation
$35,000.00
Part B: Non-recurring Charges
SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module
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Activity Charge per Activity by nbn™ Network
Fibre and Wireless FTTB and FTTN HFC
Service Transfer $22.50 $22.50 $22.50
Transfer Reversal $22.50 $22.50 $22.50
Non Infrastructure
Transfers (per Service Transfer)
$5.00 $5.00 $5.00
Notes:
Part C sets out other Charges which may apply in circumstances where Charges in this section also apply.
1 The Charge for an After Hours Installation applies in addition to any Installation charges that would otherwise
apply if the Installation was performed in Standard Hours.
2 Not applicable for nbn™ Ethernet (Wireless).
3 This Charge applies where an order is completed as an nbn Professional Installation – HFC, except that no
Charge will apply if that nbn Professional Installation - HFC is performed:
in respect of an Accelerated Connection; or
as a result of a failed Activation following an End User Installation – HFC (nbn Dispatched), End User
Installation – HFC (Customer Dispatched) or Customer Professional Installation – HFC, where nbn
determines that such failure is not attributable to any act or omission of Customer, Downstream Service
Provider or Contracted End User (as the case may be).
(b) The Charges for the installation and activation of nbn™ Ethernet (Satellite) are:
Activity Charge per Activity
Initial Standard Installation $0.00
Incidentals may apply for Limited Access Areas
Initial Non Standard Installation Satellite Labour Rate + Materials + Incidentals over and above Initial Standard Installation
Subsequent Installation in Urban Area, Major Rural Area, Minor Rural Area or Remote Area
0.8m NTD outdoor unit dish
1.2m NTD outdoor unit dish
1.8m NTD outdoor unit dish
$692.00 $1,057.00 $2,226.00
Subsequent Installation in Isolated
Area
0.8m NTD
outdoor unit dish
1.2m NTD
outdoor unit dish
1.8m NTD
outdoor unit dish
$1,559.00 $1,751.00 $3,732.00
Subsequent Installation in Limited Access Area
Satellite Labour Rate + Materials + Incidentals
Access Component Reactivation $15.00
Incidentals may apply for Limited Access Areas
CVC Activation $0.00
NNI 1000BaseLX Activation $1,000.00
NNI 10GBaseLR Activation $5,000.00
NNI 1000BaseEX Activation $7,000.00
Part B: Non-recurring Charges
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Activity Charge per Activity
NNI 10GBaseER Activation $35,000.00
Site Survey Charge $225.00
Incidentals may apply for Limited Access Areas
Service Transfer $22.50
Transfer Reversal $22.50
Non Infrastructure Transfers (per Service Transfer)
$5.00
Note: To be read subject to section 29 of the nbn™ Ethernet Product Terms in relation to Standard
Installations for the Satellite Test Service.
Section 4 sets out the Charges which apply to service modifications in connection with the supply
of nbn™ Ethernet.
4. Service modification
(a) The Charges for service modifications relating to nbn™ Ethernet (Fibre), nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC) and nbn™ Ethernet (Wireless) are:
Activity
Charge per Activity by nbn™ Network
Fibre and Wireless FTTB and FTTN HFC
Access Component
Modification (no
attendance at Premises required)
$0.00 $0.00 $0.00
CVC Modification $0.00 $0.00 $0.00
Multicast Domain Modification
$0.00* N/A N/A
NNI Modification $0.00 $0.00 $0.00
Equipment Modification
(attendance at Premises required)
Labour Rate + Materials
Labour Rate (min 3 hours)
Labour Rate + Materials (min 3 hours)
Equipment Removal Labour Rate + Materials
Labour Rate (min 3 hours)
Labour Rate + Materials (min 3 hours)
Equipment Repair Labour Rate + Materials
Labour Rate (min 3 hours)
Labour Rate + Materials (min 3 hours)
* Note: Not applicable for nbn™ Ethernet (Wireless).
(b) The Charges for service modifications relating to nbn™ Ethernet (Satellite) are:
Activity Charge per Activity
Access Component Modification (no attendance at Premises required)
$0.00
Part B: Non-recurring Charges
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Activity Charge per Activity
CVC Modification $0.00
NNI Modification $0.00
Equipment Modification (NTD indoor unit) $420.00
Incidentals may apply for Limited Access Area
Equipment Modification (NTD outdoor unit) in
Urban Area, Major Rural Area, Minor Rural Area or Remote Area
0.8m NTD
outdoor unit dish
1.2m NTD
outdoor unit dish
1.8m NTD
outdoor unit dish
$754.00 $1,119.00 $2,288.00
Equipment Modification (NTD outdoor unit) in Isolated Area
0.8m NTD
outdoor unit dish
1.2m NTD
outdoor unit dish
1.8m NTD
outdoor unit dish
$1,621.00 $1,812.00 $3,793.00
Equipment Modification (NTD outdoor unit) in Limited Access Area
Satellite Labour Rate + Materials + Incidentals
Equipment Modification (NTD indoor and
outdoor unit) in Urban Area, Major Rural Area, Minor Rural Area or Remote Area
0.8m NTD
outdoor unit dish
1.2m NTD
outdoor unit dish
1.8m NTD
outdoor unit dish
$783.00 $1,149.00 $2,317.00
Equipment Modification (NTD indoor and outdoor unit) in Isolated Area
0.8m NTD
outdoor unit dish
1.2m NTD
outdoor unit dish
1.8m NTD
outdoor unit dish
$1,650.00 $1,842.00 $3,823.00
Equipment Modification (NTD indoor and outdoor unit) in Limited Access Area
Satellite Labour Rate + Materials + Incidentals
Equipment Repair Satellite Labour Rate + Materials + Incidentals
Section 5 sets out the Charges which apply to service management in connection with the supply
of nbn™ Ethernet.
5. Service management
(a) The Charges for service management relating to nbn™ Ethernet (Fibre), nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC) and nbn™ Ethernet (Wireless) are:
Activity Charge per Activity by nbn™ Network
Fibre and Wireless FTTB and FTTN HFC
On Site Maintenance Call Out
$0.00 N/A N/A
No Fault Found (No Truck Roll Required)
$50.00 $50.00 $50.00
No Fault Found (Truck Roll Required)
Labour Rate (min 2 hours)
Labour Rate (min 2 hours)
Labour Rate (min 2 hours)
Part B: Non-recurring Charges
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No Fault Found (Truck
Roll Required and Professional Splitter Installation)
N/A Labour Rate
(min 3.5 hours) + Materials (min $10)
N/A
Late Cancellation (Site Visit Required)
$0.00 $75.00 $75.00
Missed Appointment $0.00 $75.00 $75.00
Late Cancellation (After
Hours Installation Appointment)
$150.00* $150.00 N/A
Missed Appointment
(After Hours Installation Appointment)
$150.00* $150.00 N/A
Restoration $50.00 $50.00 $50.00
Incorrect Callout N/A $75.00 $75.00
Voiceband
Reinstatement/ Transition Reversal
N/A $250.00 N/A
* Note: Not applicable for nbn™ Ethernet (Wireless).
(b) The Charges for service management relating to nbn™ Ethernet (Satellite) are:
Activity Charge per Activity
On Site Maintenance Call Out $0.00
Incidentals may apply for Limited Access Areas
No Fault Found (No Truck Roll Required) $50.00
No Fault Found (Truck Roll Required) $420.00
Incidentals may apply for Limited Access Areas
Late Cancellation (Site Visit Required) in Urban Area or Major Rural Area
$150.00
Late Cancellation (Site Visit Required) in Minor Rural Area or Remote Area
$200.00
Late Cancellation (Site Visit Required) in
Isolated Area
$225.00
Late Cancellation (Site Visit Required) in Limited Access Area
$225.00 + Incidentals
Missed Appointment (Urban Area or Major Rural Area)
$150.00
Missed Appointment (Minor Rural Area or Remote Area)
$200.00
Missed Appointment (Isolated Area) $225.00
Missed Appointment (Limited Access Area) $225.00 + Incidentals
Restoration $50.00
Part B: Non-recurring Charges
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Section 6 sets out the Charge which applies to CVC Class adjustments in connection with the
supply of nbn™ Ethernet (Satellite).
6. CVC Class adjustment
(a) In respect of nbn™ Ethernet (Satellite), if Customer uses CVC TC-4 capacity in excess of
either the average download limitation or the average upload limitation set out in section
4.5(a) of the nbn™ Ethernet Fair Use Policy, Customer must pay the following Charge:
Ordered CVC Class
Usage Charge per each associated AVC TC-4
0 Up to the allocated usage for CVC Class 1 $18.00
Greater than the allocated usage for CVC Class 1 up to the allocated usage for CVC Class 2
$40.00
Greater than allocated usage for CVC Class 2 $150.00
1 Up to the allocated usage for CVC Class 2 $22.00
Greater than allocated usage for CVC Class 2 $132.00
2 Greater than allocated usage for CVC Class 2 $110.00
Note: Any Charges applicable under this section 6 are in addition to Charges that apply under sections 1.2 and
2.5.
(b) Any Charge applicable under this section 6 will be calculated by reference to the greater
of:
(i) the total number of AVCs associated with the relevant CVC TC-4 at any time during
the calendar week in which the excess usage occurred; and
(ii) the minimum number of AVCs that Customer was required to associate with the
relevant CVC TC-4 at any time during the calendar week in which the excess usage
occurred under section 2.2(d) of the nbn™ Ethernet Product Description.
(c) The total number of AVCs associated with a CVC TC-4 during each calendar week will be
calculated by including each AVC which has been associated with the CVC TC-4 at any time
during the calendar week, regardless of whether Customer dissociated any such AVC from
that CVC TC-4 at any time during the calendar week.
(d) If Customer exceeds both the average download limitation and the average upload
limitation set out in section 4.5(a) of the nbn™ Ethernet Fair Use Policy, a single Charge
will apply under this section 6, the amount of which will be the highest applicable amount
for those two excesses as calculated under sections 6(a) to 6(c).
(e) If Customer exceeds the average download and upload limitations set out in section 4.5(a)
of the nbn™ Ethernet Fair Use Policy on multiple occasions in a Billing Period, a single
Charge will apply under this section 6, the amount of which will be the highest applicable
amount for any of those occasions as calculated under sections 6(a) to 6(d).
(f) For the purposes of this section 6, a "calendar week" means the period from 12:00am
Sunday to 11:59pm Saturday (AET).
Part B: Non-recurring Charges
SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module
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7. Early disconnection or modification of AVC TC-2 Product
Component
(a) This section 7 applies in respect of a nbn™ Ethernet Ordered Product supplied (or to be
supplied) by means of the FTTB Network or FTTN Network.
(b) Subject to section 7(d), Customer must pay the Charge calculated in accordance with
section 7(c) below if:
(i) Customer's nbn™ Ethernet Ordered Product includes an AVC TC-2 Product
Component and nbn designates that Remediation is required in respect of that
nbn™ Ethernet Ordered Product to attempt to achieve the CIR Objective in
accordance with sections 4.5.2.2 and 5.2.8 of the WBA Operations Manual; and
(ii) either:
(A) the order for that AVC TC-2 Product Component is cancelled; or
(B) within 12 months after the day on which nbn completes the order for that
Product Component:
(1) the Product Component is disconnected; or
(2) Customer submits a Modify Order to modify the AVC TC-2
bandwidth profile for that nbn™ Ethernet Ordered Product:
a. from 10 Mbps (CIR) or 20 Mbps (CIR) to 5 Mbps (CIR);
b. from 10 Mbps (CIR) or 20 Mbps (CIR) to 0; or
c. from 5 Mbps (CIR) to 0.
(c) The Charge will be calculated as follows:
Charge = (Pre Disconnection Modification Charges - Post Disconnection
Modification Charges) x Shortfall Period
Where:
(i) Pre Disconnection Modification Charges means:
(A) in the case of a cancellation, the recurring Charges for the AVC TC-2
Product Component that would have been applicable had that order
completed; and
(B) in the case of a disconnection or modification, the recurring Charges for the
AVC TC-2 Product Component applicable prior to:
(1) the disconnection of the nbn™ Ethernet Ordered Product; or
(2) the modification of the AVC TC-2 bandwidth profile,
as set out in section 1.1(d).
(ii) Post Disconnection Modification Charges means:
(A) in the case of a cancellation or disconnection, nil; and
(B) in the case of a modification, the recurring Charges for the AVC TC-2
Product Component applicable after the modification of the AVC TC-2
bandwidth profile, as set out in section 1.1(d).
Part B: Non-recurring Charges
SFAA - Wholesale Broadband Agreement – Price List - nbn™ Ethernet Product Module
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(iii) Shortfall Period means:
(A) in the case of a cancellation, 12 months; and
(B) in the case of a disconnection or modification, 12 months less the period
during which the Pre Disconnection Modification Charges applied,
calculated on a pro rata daily basis.
(d) The Charge set out in this section 7 will not apply if:
(i) nbn has undertaken Remediation activities in respect of the relevant nbn™
Ethernet Ordered Product and has notified Customer, in accordance with the WBA
Operations Manual, that Remediation to achieve the CIR Objective was
unsuccessful; or
(ii) the nbn™ Ethernet Ordered Product is disconnected following acceptance by nbn
of a Service Transfer Order and the Other Gaining Customer has ordered an AVC
TC-2 Product Component with a bandwidth profile with a CIR Objective that is the
same as, or higher than, the CIR Objective applicable to the Losing Customer’s
AVC TC-2 Product Component.
Section 8 sets out definitions for certain terms used in this Part B.
8. Labour Rate and Materials
In this Part B:
(a) Labour Rate means $75.00 for each of the total number of man-hours of labour required
to perform the relevant activity (rounded up to the next full hour);
(b) Satellite Labour Rate means $98.00 for each of the total number of man-hours of labour
required to perform the relevant activity (rounded up to the next full hour);
(c) Materials means the cost of materials necessary to perform the relevant activity; and
(d) Incidentals means the following charges (as applicable and as notified to Customer by
nbn from time to time):
Incidental Charge
Travel – Land ($/km) $1.40
Travel Time – Labour (Per Installer $/hour) $98.00
Purchased Travel At cost (by quotation)
Car Hire At cost (by quotation)
Travel – Freight At cost (by quotation)
Accommodation At cost (by quotation)
Equipment Rental At cost (by quotation)
Other Expenses At cost (by quotation)
Part C: Other Charges
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Other Charges Part C:
Section 9 sets out the once-off charge which will apply to a New Development Location.
9. New developments Charge
9.1 New developments Charge
The once-off Charge that nbn will apply to a New Development Location is:
Charge per instance
$272.72
9.2 Conditions
(a) The Charge described in this section 9 will apply in respect of a Connect Order for a New
Development Location if:
(i) it is the first Connect Order that is Completed under this Agreement for the
location; and
(ii) no Connect Order has been Completed under an Other Wholesale Broadband
Agreement for the location, as those terms are used in the Other Wholesale
Broadband Agreement.
(b) In the event that a Connect Order is not Completed in respect of a New Development
Location, the New Development Location will be regarded for the purposes of this section 9
as never having been the subject of a Connect Order.
Section 10 sets out the non-recurring Charges that apply for Professional Splitter Installations.
10. Professional Splitter Installations
(a) The Charges for a Professional Splitter Installation are:
Activity Charge per Activity
Professional Splitter Installation at time of a Standard Installation
Labour Rate (min 2 hours) + Materials (min $10)
Professional Splitter Installation not at time of a Standard Installation
Labour Rate (min 3 hours) + Materials (min $10)
(b) In this section 10:
(i) Labour Rate means $75.00 for each of the total number of man-hours of labour
required to perform the relevant activity (rounded up to the next full hour); and
(ii) Materials means the cost of materials necessary to perform the relevant activity.
Product Terms nbn™ Ethernet Product Module
Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form
of Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
2
Product Terms nbn™ Ethernet Product Module
Wholesale Broadband Agreement
Version Description Effective Date
3.0 First issued version of WBA 3 17 November 2017
Copyright
This document is subject to copyright and must not be used except as permitted below or under the
Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for
commercial gain without the prior written consent of nbn. You may reproduce and publish this document in
whole or in part for educational or non-commercial purposes as approved by nbn in writing.
Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.
Disclaimer
This document is provided for information purposes only. The recipient must not use this document other
than with the consent of nbn and must make its own inquiries as to the currency, accuracy and
completeness of this document and the information contained in it. The contents of this document should
not be relied upon as representing nbn’s final position on the subject matter of this document, except
where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change
as a consequence of nbn finalising formal technical specifications, or legislative and regulatory
developments.
Environment
nbn asks that you consider the environment before printing this document.
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Introduction
These nbn™ Ethernet Product Terms include:
provisions which are specific to nbn’s supply of nbn™ Ethernet, but which are otherwise
similar in nature to those in the Head Terms;
explanatory notes as a guide to provisions which have corresponding provisions in the
Head Terms; and
Special Terms, which take priority over other provisions in this Agreement (including the
Head Terms) and are subject to specific change management provisions in clause F4 of the
Head Terms.
The nbn™ Ethernet Product Terms are generally arranged to replicate the order of the Head
Terms, with some modifications.
As an aid to the reader, this document includes the following icons:
This icon is used to identify provisions which are Special Terms.
This icon is used to identify provisions which relate to nbn™ Ethernet (Fibre).
This icon is used to identify provisions which relate to nbn™ Ethernet (FTTB).
This icon is used to identify provisions which relate to nbn™ Ethernet (FTTN).
This icon is used to identify provisions which relate to nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN).
This icon is used to identify provisions which relate to nbn™ Ethernet (HFC).
This icon is used to identify provisions which relate to nbn™ Ethernet (Wireless).
This icon is used to identify provisions which relate to nbn™ Ethernet (Satellite).
This document forms part of the nbn™ Ethernet Product Module.
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Roadmap
A roadmap describing the structure of this document follows for the assistance of Customer.
Part A: Product Supply
Part A sets out nbn™ Ethernet-specific Special Terms and Product Terms related to product
supply.
Part A: Product Supply Page
1 Satellite Statement of Capability 7
Part B: Financial Management
Part B sets out nbn™ Ethernet-specific Special Terms and Product Terms related to financial
management.
Part B: Financial Management Page
2 Charges when Repair Profile applied 8
Part C: Operational Management
Part C sets out nbn™ Ethernet-specific Special Terms and Product Terms related to operational
management.
Part C: Operational Management Page
3 Pull Through Consents 9
4 ULLS disconnection consents 9
5 FTTB/FTTN Installation-related consents 10
6 Pre-existing satellite broadband service consents 11
7 HFC Installation consents 11
8 Battery Backup Service consents 12
9 HFC Rollout Planned Outages 13
10 HFC installation options availability 13
11 Supply Terms for Self-Install Kit – HFC 13
Part D: Information & Rights Management
Part D sets out nbn™ Ethernet-specific Special Terms and Product Terms related to information &
rights management.
Part D: Information & Rights Management Page
12 Use and disclosure of Confidential Information regarding nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC)
15
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Part E: Risk Management
Part E sets out nbn™ Ethernet-specific Special Terms and Product Terms related to risk
management.
Part E: Risk Management Page
13 CSG and priority assistance in relation to nbn™ Ethernet 16
14 Central Splitter Faults 18
15 Exclusions of liability in connection with nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN)
18
16 Exclusions of liability in connection with nbn™ Ethernet (HFC) 19
17 Material Service Failure 19
Part F: Agreement Management
Part F sets out nbn™ Ethernet-specific Special Terms and Product Terms related to agreement
management.
Part F: Agreement Management Page
18 Changes to withdraw nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) or nbn™ Ethernet (HFC)
22
19 Immediate remedies 23
20 nbn’s Central Splitter obligations 23
21 Defaults in relation to Accelerated Connections 23
Part G: Dispute Management
No nbn™ Ethernet-specific Special Terms or Product Terms currently apply with respect to dispute
management.
Part H: General Terms
No nbn™ Ethernet-specific Special Terms and Product Terms of a general nature currently apply.
Part I: Product Management
Part I sets out nbn™ Ethernet-specific Special Terms and Product Terms related to product
management. Part I is arranged to replicate the product management lifecycle: pre-order
information, installation and activation, use and disconnection of an Ordered Product.
Part I: Product Management Page
22 Serviceability information about Non-Addressable Objects 26
23 Estimated Speeds of Ordered Products 26
24 Standard Installations and Non Standard Installations 26
25 Installation of cables and splitters for FTTB and FTTN 31
26 Voiceband Continuity and Non-Voiceband Service transition 32
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27 UNI-V parameters and requirements 33
28 VDSL2 Equipment compatibility and registration 33
29 Satellite Test Service 33
30 Priority Assistance 34
31 Priority Assistance and Accelerated Connection audit rights 35
32 Hand-back obligations 35
33 Disconnection if HFC-NTD moved 36
34 Public Interest Premises 36
Part A: Product Supply
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Part A: Product Supply
Section 1 is a Product Term which applies in connection with nbn™ Ethernet
(Satellite).
1. Satellite Statement of Capability
Customer must complete a Statement of Capability to the satisfaction of nbn (acting reasonably)
before it may place orders for nbn™ Ethernet (Satellite).
Part B: Financial Management
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Part B: Financial Management
Section 2 is a Special Term that applies in connection with nbn™ Ethernet (FTTB)
and nbn™ Ethernet (FTTN). It should be read in conjunction with clause B1 of the
Head Terms.
2. Charges when Repair Profile applied
Customer must continue to pay the applicable Charges for each nbn™ Ethernet (FTTB) and nbn™
Ethernet (FTTN) Ordered Product which has been placed into a Repair Profile notwithstanding that
the service actually supplied may be restricted, limited or downgraded.
Part C: Operational Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Part C: Operational Management
Section 3 is a Special Term which applies in connection with nbn™ Ethernet
(Fibre) and nbn™ Ethernet (HFC).
3. Pull Through Consents
Prior to ordering nbn™ Ethernet (Fibre) in respect of a Service Class 1 Premises or nbn™ (a)
Ethernet (HFC) in respect of a Service Class 21 Premises, Customer must, and must
ensure that Downstream Service Providers, use reasonable endeavours to:
(i) obtain a Pull Through Consent from all Authorised Account Holders for that
Premises, except in respect of Existing Infrastructure over which a Special Service
is supplied; and
(ii) for Existing Infrastructure at that Premises over which a Special Service is
supplied, offer to each Authorised Account Holder the option of providing a Pull
Through Consent and, if exercised, obtain that consent.
Customer must: (b)
(i) ensure that any Pull Through Consent is for the benefit of, or held on trust for,
nbn, its Related Bodies Corporate and their respective Personnel;
(ii) notify nbn when an order is placed in respect of a Service Class 1 Premises or
Service Class 21 Premises (as the case may be), whether or not all Authorised
Account Holders at that Premises have provided Pull Through Consents and if any
Special Service is provided at the relevant Premises;
(iii) maintain any Pull Through Consent obtained by Customer or any Downstream
Service Provider, and provide a copy to nbn on request; and
(iv) notify nbn immediately if any Pull Through Consent is withdrawn at any time.
Any notifications under section 3(b) must be made in accordance with the processes set (c)
out in the WBA Operations Manual.
Section 4 is a Special Term which applies in connection with nbn™ Ethernet
(Fibre).
4. ULLS disconnection consents
Where Customer orders nbn™ Ethernet (Fibre) in respect of a Service Class 1 Premises (a)
and wishes to discontinue the ULLS-based service it supplies to that Premises, Customer:
(i) consents irrevocably to:
(A) the ULLS being disconnected from that Premises (including for nbn to
undertake work to supply the Ordered Product, which may include using
the cable to assist pull through of nbn’s cable) and, where the line is solely
used for ULLS provided by Customer to one or more End Users, the
permanent disconnection of that line; and
Part C: Operational Management
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(B) any information about Customer necessary for work prior to the supply of
an Ordered Product being disclosed by Telstra to, and used and disclosed
by, nbn (such as identifying the cable over which the ULLS is supplied and
enabling its removal);
(ii) must inform nbn if there is a priority assistance service, medical alert service,
alarm service or other similar service with similar service levels provided at that
Premises using the ULLS; and
(iii) without limiting nbn's obligations to indemnify Customer under clauses E2.1, E2.2,
E2.3 or E2.4(b) of the Head Terms, releases nbn and its Related Bodies Corporate
and their respective Personnel from any Loss or Claim arising out of or in relation
to the ULLS or any line over which it is supplied being temporarily or permanently
disconnected.
Customer must obtain all valid consents and approvals from Downstream Service Providers (b)
and End Users as may be required to comply with section 4(a).
Section 5 is a Special Term which applies in connection with nbn™ Ethernet (FTTB)
and nbn™ Ethernet (FTTN).
5. FTTB/FTTN Installation-related consents
5.1 FTTB/FTTN Installation Consents
Prior to ordering nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) in respect of an nbn™ (a)
Copper Pair used to serve a Service Class 11, Service Class 12 or Service Class 13
Premises, Customer must ensure that an FTTB/FTTN Installation Consent has been
obtained from the Contracted End User on behalf of all Authorised Account Holders in
respect of each affected existing Voiceband Service and Non-Voiceband Service being
supplied over that nbn™ Copper Pair. Customer is not required to obtain such FTTB/FTTN
Installation Consent where there is no affected existing Voiceband Service or Non-
Voiceband Service being supplied over that nbn™ Copper Pair.
Customer must notify nbn immediately if any FTTB/FTTN Installation Consent is withdrawn (b)
at any time.
Customer must, on request by nbn, provide a copy of any FTTB/FTTN Installation Consent (c)
to nbn.
5.2 Consent to replacement of existing services with ordered products
Where Customer orders nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) in respect of an (a)
nbn™ Copper Pair used to serve a Service Class 11, Service Class 12 or Service Class 13
Premises, and Customer is the supplier of any affected existing Voiceband Service or Non-
Voiceband Service over that nbn™ Copper Pair, Customer:
(i) irrevocably consents to an FTTB/FTTN Installer carrying out any FTTB/FTTN
Installation Activity in respect of that service; and
(ii) must inform nbn if there is a priority assistance service provided on the same Line
over which nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN) is to be supplied.
If an Other Customer places an order for a product in respect of an nbn™ Copper Pair (b)
used to serve a Service Class 11, Service Class 12 or Service Class 13 Premises, and
Part C: Operational Management
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Customer is the supplier of an existing Voiceband Service or Non-Voiceband Service over
that nbn™ Copper Pair, Customer irrevocably consents to an FTTB/FTTN Installer carrying
out any FTTB/FTTN Installation Activity necessary to supply the relevant service to that
Other Customer.
Customer must obtain all valid consents and approvals from each Downstream Service (c)
Provider or End User as may be required to comply with sections 5.2(a) and 5.2(b).
Section 6 is a Special Term which applies in connection with nbn™ Ethernet
(Satellite).
6. Pre-existing satellite broadband service consents
If Customer or an Other Customer places an order for nbn™ Ethernet (Satellite) which (a)
involves the de-installation or removal of equipment which is used or was previously used
in connection with the supply of services under the ABG, NSS or ISS, Customer irrevocably
consents to nbn, in connection with any of the purposes set out in clause C11(b) of the
Head Terms, accessing, disconnecting, removing or performing any other activity in
relation to equipment used in connection with any pre-existing satellite broadband service
and owned by Customer.
Prior to placing an order for nbn™ Ethernet (Satellite) which involves the de-installation or (b)
removal of ABG, NSS or ISS equipment, Customer must obtain, and must ensure that each
Downstream Service Provider and Contracted End User obtains, all necessary consents,
including from each relevant End User and third party, to permit nbn to lawfully access,
disconnect, remove and perform any other activity in respect of any pre-existing satellite
broadband service equipment in connection with any of the purposes set out in clause
C11(b) of the Head Terms.
Customer: (c)
(i) must notify nbn immediately if any consent obtained by Customer, a Downstream
Service Provider or a Contracted End User under section 6(b) is withdrawn at any
time; and
(ii) without limiting nbn's obligations to indemnify Customer under clauses E2.1, E2.2,
E2.3 or E2.4(b) of the Head Terms, releases nbn and its Related Bodies Corporate
and their respective Personnel from any Loss or Claim arising out of or in relation
to any pre-existing satellite broadband service being temporarily or permanently
disconnected.
Section 7 is a Special Term which applies in connection with nbn™ Ethernet (HFC).
7. HFC Installation consents
Prior to placing an order for nbn™ Ethernet (HFC) in respect of a Premises, Customer must (a)
ensure that an HFC Installation Consent has been obtained from the Contracted End User
(and must ensure that the Contracted End User gives such HFC Installation Consent on
behalf of all Authorised Account Holders) in respect of any affected existing Carriage
Service delivered over an Other HFC Network and/or the HFC Network. Customer is not
required to obtain such HFC Installation Consent where there is no affected Carriage
Service being supplied over an Other HFC Network or the HFC Network.
Part C: Operational Management
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Customer must notify nbn immediately if any HFC Installation Consent is withdrawn at any (b)
time.
Where Customer places an order for a Product in respect of nbn™ Ethernet (HFC) in (c)
respect of a Premises, and Customer is the supplier of any affected existing Carriage
Service over the HFC Network, Customer:
(i) irrevocably consents to a HFC Installer carrying out any HFC Installation Activity in
respect of that Carriage Service; and
(ii) must inform nbn if there is a priority assistance service provided on the same Line
over which that nbn™ Ethernet (HFC) Product is to be supplied.
If an Other Customer places an order for nbn™ Ethernet (HFC) in respect of a Premises, (d)
and Customer is the supplier of an existing Carriage Service over the HFC Network,
Customer irrevocably consents to an HFC Installer carrying out any HFC Installation
Activity necessary to supply the relevant service to that Other Customer.
Customer must obtain all valid consents and approvals from each Downstream Service (e)
Provider and End User as may be required to comply with sections 7(c) and 7(d).
Section 8 is a Product Term which applies in connection with nbn™ Ethernet
(Fibre). It should be read in conjunction with section 9 of the nbn™ Ethernet
Product Description.
8. Battery Backup Service consents
Customer must obtain and retain (or ensure that each Downstream Service Provider (a)
obtains and retains) the Informed Consent of the relevant Contracted End User when
making a selection to either receive or not receive the Battery Backup Service in respect of
a UNI.
Where nbn supplies the Battery Backup Service to Customer, the responsibilities of nbn (b)
and Customer in relation to the battery which supports the Battery Backup Service are:
Responsible party Obligation
nbn Supply and install the First Battery
Notify Customer in accordance with any processes set out in the WBA
Operations Manual if the NTD generates a Battery Missing Alarm or a Replace Battery Alarm
Give to Customer the First Battery Credit in accordance with the Discounts, Credits and Rebates List
Customer Maintain, or arrange for the maintenance of, the First Battery
Supply, install and maintain (or arrange for the supply, installation and maintenance of) all replacement batteries
Comply with nbn's directions, technical specifications and processes
in relation to the maintenance of the First Battery and supply, installation and maintenance of replacement batteries
Notify the Contracted End User of any Battery Missing Alarm or
Replace Battery Alarm notified to Customer by nbn in accordance with the WBA Operations Manual
Part C: Operational Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Note: the responsible party is liable for the cost of performing its obligations set out in this section.
Section 9 is a Product Term which applies in connection with nbn™ Ethernet
(HFC). It should be read in conjunction with clause C15 of the Head Terms.
9. HFC Rollout Planned Outages
Without limiting nbn’s rights to implement a Planned Outage under clause C15 of the Head (a)
Terms, a Planned Outage affecting an nbn™ Ethernet (HFC) Ordered Product may be
carried out by nbn or a third party:
(i) to enable; or
(ii) as a consequence of,
the performance of any work required in relation to the rollout of the HFC Network (HFC
Rollout Planned Outage) in accordance with the WBA Operations Manual.
Clause 15.1(c) of the Head Terms does not apply in respect of HFC Rollout Planned (b)
Outages.
Sections 10 and 11 are Product Terms which apply in connection with nbn™
Ethernet (HFC). Section 11 should be read in conjunction with clause C7 of the
Head Terms.
10. HFC installation options availability
The following HFC installation options are not available, and Customer must not submit a (a)
Connect Order in respect of the following installation options, until the date notified by
nbn:
(i) Customer Professional Installation – HFC;
(ii) End User Installation – HFC (Customer Dispatched); and
(iii) End User Installation – HFC (nbn Dispatched).
nbn will give at least 20 Business Days’ notice to Customer of the date referred to in (b)
section 10(a).
11. Supply Terms for Self-Install Kit – HFC
Subject to section 11(c), Customer must comply, and ensure its Personnel comply, with (a)
any Supply Terms notified by nbn to Customer from time to time in respect of the Self-
Install Kit – HFC.
nbn will: (b)
(i) consult with Customer about the introduction of, or changes to, any proposed
Supply Terms in respect of supply or installation for the Self-Install Kit – HFC in
accordance with the processes set out in clauses F4.10(b) to F4.10(l) of the Head
Terms; and
Part C: Operational Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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(ii) after the end of the consultation period, provide Customer with at least 60
Business Days’ notice of any Supply Terms in respect of supply or installation
notified under section 11(a).
Any Supply Terms notified under this section 11 in respect of supply or installation will not (c)
introduce any charges unless they are set out in the nbn™ Ethernet Price List or are
otherwise introduced in accordance with Module F of the Head Terms.
Part D: Information & Rights Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Part D: Information & Rights Management
Section 12 is a Special Term which applies in connection with nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN), and nbn™ Ethernet (HFC). It should be read
in conjunction with clause D1.2 of the Head Terms.
12. Use and disclosure of Confidential Information regarding
nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™
Ethernet (HFC)
Where nbn is the Recipient of Confidential Information of Customer, nbn may, to the extent
necessary, use and disclose Confidential Information for the purposes of:
pull through activities; and (a)
the installation, maintenance, upgrade, repair, reinstatement or removal of any part of the (b)
FTTB Network, FTTN Network or HFC Network, including:
(i) HFC Installation Activities;
(ii) FTTB/FTTN Installation Activities;
(iii) Jumpering;
(iv) installing Voiceband Continuity; and
(v) investigating and rectifying faults on cables in lead-in conduits,
subject to nbn ensuring that any person to whom a disclosure is made (which may be an Other
Customer) is subject to an obligation to keep the information confidential and use the information
only for the applicable purposes set out above.
Part E: Risk Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Part E: Risk Management
Section 13 is a Special Term which applies in connection with nbn™ Ethernet. It
should be read in conjunction with clauses E1 and E2 of the Head Terms.
13. CSG and priority assistance in relation to nbn™ Ethernet
13.1 Non-permitted uses of nbn™ Ethernet (Wireless) or nbn™ Ethernet
(Satellite)
Customer must not use, and warrants to nbn that it will not use, nbn™ Ethernet (Wireless) or
nbn™ Ethernet (Satellite), or permit any Downstream Service Provider to use a Customer Product
which relies on nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) as an input, to supply a:
Downstream CSG Service (including standard telephone services that are subject to (a)
customer service guarantees for the purposes of the TCPSS Act); or
Downstream Priority Assistance Service. (b)
13.2 CSG Compensation and liability under the TCPSS Act
nbn is not required to pay CSG Compensation to Customer under this Agreement to the extent
that nbn has already compensated Customer or a Downstream Service Provider (or been found
liable by a court of competent jurisdiction to compensate Customer or a Downstream Service
Provider) for any acts or omissions contributing to the CSG contravention giving rise to that CSG
Compensation by making a payment under section 118A of the TCPSS Act.
13.3 CSG waivers
Customer waives, and must use reasonable endeavours to ensure that any relevant (a)
Downstream Service Provider waives, any right to recover any amount from nbn pursuant
to section 118A of the TCPSS Act in respect of any of the following activities undertaken
under this Agreement or any Prior WBA:
(i) the supply of nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) to Customer;
(ii) each Standard Connection and Migration Connection;
(iii) each Accelerated Connection that is the subject of a Claim for CSG Compensation;
(iv) each End User Fault rectification that is the subject of a Claim for CSG
Compensation; and
(v) each Appointment that is the subject of a Claim for CSG Compensation.
Customer releases, and must use reasonable endeavours to ensure that any relevant (b)
Downstream Service Provider releases, nbn from any current or future Liability in
connection with section 118A of the TCPSS Act in respect of any of the following activities
undertaken under this Agreement or any Prior WBA:
(i) the supply of nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) to Customer;
(ii) each Standard Connection and Migration Connection;
Part E: Risk Management
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(iii) each Accelerated Connection that is the subject of a Claim for CSG Compensation;
(iv) each End User Fault rectification that is the subject of a Claim for CSG
Compensation; and
(v) each Appointment that is the subject of a Claim for CSG Compensation.
Customer waives any right which Customer may have to recover any amount from nbn (c)
pursuant to section 118A of the TCPSS Act in respect of any CSG contravention if a
Downstream Service Provider has recovered any amount from nbn pursuant to section
118A of the TCPSS Act in respect of that CSG contravention.
13.4 Indemnification against CSG related claims
Customer must pay to nbn, on demand, an amount equal to all Losses suffered or incurred (a)
by nbn, any Related Body Corporate of nbn, or their respective Personnel in connection
with any Claim by Customer or Downstream Service Provider brought before, during or
after the Term for any one or more of:
(i) CSG Compensation or amounts under section 118A of the TCPSS Act in respect of
the supply of nbn™ Ethernet (Wireless) or nbn™ Ethernet (Satellite) to Customer;
(ii) CSG Compensation or amounts under section 118A of the TCPSS Act in respect of
any Standard Connection and any Migration Connection;
(iii) amounts under section 118A of the TCPSS Act in respect of any Accelerated
Connection that is the subject of a Claim for CSG Compensation;
(iv) amounts under section 118A of the TCPSS Act in respect of any End User Fault
rectification that is the subject of a Claim for CSG Compensation;
(v) amounts under section 118A of the TCPSS Act in respect of any Appointment that
is the subject of a Claim for CSG Compensation; and
(vi) CSG Compensation or amounts under section 118A of the TCPSS Act caused or
contributed to by any failure by Customer or Downstream Service Provider to take
all reasonable action to avoid or mitigate their liability to pay Primary Damages
under the CSG Standard where nbn may be liable to pay CSG Compensation under
the nbn™ Ethernet Service Levels Schedule or secondary damages under section
118A of the TCPSS Act, including any failure to take any step described in section
18(b) of the nbn™ Ethernet Service Levels Schedule,
under this Agreement or any Prior WBA.
The indemnity in section 13.4(a) is subject to clauses E2.7 and E2.8 of the Head Terms. (b)
The limitations of liability imposed by clause E1.4 of the Head Terms and exclusions of (c)
liability in clause E1.6 of the Head Terms do not apply to any liability of Customer to nbn
under this section 13.4.
Part E: Risk Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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Sections 14 and 15 are Special Terms which apply in connection with nbn™
Ethernet (FTTB) and nbn™ Ethernet (FTTN). They should be read in conjunction
with clauses E1.7 and E1.8 of the Head Terms.
14. Central Splitter Faults
Notwithstanding clause E1.8(b) of the Head Terms, nbn does not exclude liability for (a)
Losses suffered or incurred by Customer to the extent such Losses are caused or
contributed to by a failure by nbn to comply with its obligations under this Agreement in
relation to a Central Splitter Fault.
For clarity, section 14(a) does not limit or modify any provision of Module E of the Head (b)
Terms except for clause E1.8(b).
15. Exclusions of liability in connection with nbn™ Ethernet
(FTTB) and nbn™ Ethernet (FTTN)
To the extent permitted by law:
nbn excludes all liability for any and all Losses suffered or incurred by Customer to the (a)
extent such Losses are caused or contributed to by:
(i) any act or omission of Customer, Downstream Service Provider or any of their
Related Bodies Corporate or any of their respective Personnel or third party
suppliers, or any End User in the course of:
(A) Jumpering or installing a Central Splitter or Voiceband Continuity; or
(B) moving, removing or altering the nbn™ Network, including pursuant to this
Agreement, any applicable Authorisation to Alter Document or otherwise;
or
(ii) without limiting nbn’s liability:
(A) in respect of the supply of nbn™ Ethernet; or
(B) pursuant to clauses E2.3 or E2.4 of the Head Terms for any act or omission
of nbn, its Related Bodies Corporate or any of their respective Personnel or
third party suppliers in the course of installing Voiceband Continuity,
any fact, matter or circumstance relating to the supply of any Voiceband Service,
regardless of whether or not a Voiceband Service is provided by Customer to a
Downstream Service Provider or End User;
nbn excludes all liability for any and all Losses suffered or incurred by Customer arising (b)
from or in connection with the supply of nbn™ Ethernet (FTTB) or nbn™ Ethernet (FTTN)
to the extent such Losses are caused or contributed to by any network, systems,
equipment or facilities at an MDU Site that are part of any Common Property or otherwise
common to, accessible or used by, or shared between, two or more separately owned or
occupied Premises (but excluding any network, systems, equipment or facilities that are
part of the FTTB Network or the FTTN Network); and
if nbn breaches any condition or warranty in the WBA Operations Manual in respect of the (c)
goods or services it provides in the course of a Professional Splitter Installation then,
Part E: Risk Management
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without limiting clause E1.7 of the Head Terms or nbn’s obligations under this Agreement
in respect of a Central Splitter Fault, nbn’s liability is limited, at its election, to:
(i) (in the case of services) supplying the services again; and
(ii) (in the case of goods) to the replacement of the goods, the supply of equivalent
goods or the repair of the goods.
Section 16 is a Special Term which applies in connection with nbn™ Ethernet
(HFC). It should be read in conjunction with clauses E1.7 and E1.8 of the Head
Terms.
16. Exclusions of liability in connection with nbn™ Ethernet
(HFC)
To the extent permitted by law, nbn excludes all liability for any and all Losses suffered or
incurred by Customer to the extent such Losses are caused or contributed to by any act or
omission of Customer, its Related Bodies Corporate or any of its or their respective Personnel or
third party suppliers, or any End User:
moving, removing or altering the nbn™ Network, including pursuant to this Agreement, (a)
any applicable Authorisation to Alter Document or otherwise;
in the course of installing any HFC-NTD Connecting Equipment using a Self-Install Kit – (b)
HFC; or
in connection with Customer, Downstream Service Provider or End User being in (c)
possession of a Self-Install Kit – HFC, including pursuant to this Agreement or any Supply
Terms for the Self-Install Kit – HFC.
Section 17 is a Service Term which applies in connection with nbn™ Ethernet
(Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN), nbn™ Ethernet (HFC) and
nbn™ Ethernet (Wireless). It should be read in conjunction with clauses E1.3 to
E1.5 of the Head Terms.
17. Material Service Failure
If an event described in the table below is solely caused by one of the corresponding (a)
causes listed in the table below, nbn must resolve the event within the applicable Service
Restoration Target (measured from the start of the event) set out in the table below.
Event Cause of event Service Restoration Target
90% or more of nbn™ Ethernet ordered
products supplied by nbn to all customers from a single POI are simultaneously subject to service faults for at least 24 hours
Component Failure 3 Business Days
General Failure 20 Business Days
90% or more of nbn™ Ethernet ordered Component Failure 3 Business Days
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products supplied by means of the Fibre Network by nbn to all customers across all CSAs are simultaneously subject to service faults for at least 24 hours
General Failure 20 Business Days
90% or more of nbn™ Ethernet ordered
products supplied by means of the FTTB Network and FTTN Network (considered
together) by nbn to all customers across all CSAs are simultaneously subject to service faults for at least 24 hours
Component Failure 3 Business Days
General Failure 20 Business Days
90% or more of nbn™ Ethernet ordered
products supplied by means of the HFC Network by nbn to all customers across all
CSAs are simultaneously subject to service faults for at least 24 hours
Component Failure 3 Business Days
General Failure 20 Business Days
90% or more of nbn™ Ethernet ordered
products supplied by means of the Wireless
Network by nbn to all customers across all CSAs are simultaneously subject to service faults for at least 24 hours
Component Failure 3 Business Days
General Failure 20 Business Days
Subject to sections 17(c) to 17(e), if nbn fails to comply with section 17(a) in respect of (b)
an event described in that section 17(a), that event will constitute a Material Service
Failure which:
(i) starts at the end of the applicable Service Restoration Target; and
(ii) ends on the date it is resolved as described in section 17(c).
For the purposes of this section 17, an event described in section 17(a) (whether or not (c)
that event ultimately constitutes a Material Service Failure) will be considered resolved on
the date nbn determines, acting reasonably, that either:
(i) 90% of the relevant service faults have been rectified; or
(ii) a substantial portion of the relevant service faults have been rectified, taking into
account any factors nbn considers to be relevant, which may include the following:
(A) the percentage of relevant ordered products that are ordinarily affected by
a service fault at a given time (in the absence of a Material Service
Failure);
(B) any failure by Customer or an Other Customer to provide reasonable
assistance to nbn in resolving the service faults;
(C) the level of impact on Customer and Other Customers of the remaining
service faults; and
(D) the fact that the resolution of some Material Service Failures can require
some service faults to be rectified after the resolution of the Material
Service Failure itself, as a separate set of activities and measures.
For the purposes of this section 17 only, a reference to an ordered product does not (d)
include any nbn™ Ethernet (Satellite) ordered product.
An event will not constitute a Material Service Failure if: (e)
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(i) the event is caused or contributed to by:
(A) any cause that is not listed in section 17(a);
(B) a Cyber Attack;
(C) a failure of any part of the nbn™ Network, other than a Type 2 Facility,
that is owned, operated or controlled by Customer or a third party; or
(D) a Force Majeure Event; or
(ii) to remedy that event, nbn determines that it needs to obtain equipment that is
not reasonably available for purchase by nbn in Australia.
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Part F: Agreement Management
Section 18 is a Special Term which applies in connection with nbn™ Ethernet
(FTTB), nbn™ Ethernet (FTTN) and nbn™ Ethernet (HFC). It should be read
in conjunction with clause F4.6 of the Head Terms.
18. Changes to withdraw nbn™ Ethernet (FTTB), nbn™
Ethernet (FTTN) or nbn™ Ethernet (HFC)
18.1 Withdrawal
nbn may change any part of this nbn™ Ethernet Product Module to withdraw from supply the
whole of, or any part of, nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) or nbn™ Ethernet (HFC) if
no SAU provision applies in respect of the withdrawal:
by giving Customer at least: (a)
(i) 24 months’ written notice of its intention to withdraw a Product, Product
Component or access technology;
(ii) subject to section 18.1(a)(iii), 12 months’ written notice of its intention to
withdraw a Product Feature; and
(iii) 24 months’ written notice of its intention to withdraw a Product Feature if
withdrawal will have a material adverse effect on the functionality or performance
of a Product, Product Component or access technology with which the Product
Feature is associated; or
by giving Customer as much notice as is feasible in the circumstances if nbn's contractual (b)
rights to access, use, modify, disconnect or reconnect any relevant part of the Other
Copper Network, the HFC Network or the Other HFC Network are varied or terminated such
that nbn cannot continue to install Voiceband Continuity or supply the Product, Product
Component or Product Feature in accordance with this Agreement.
18.2 Transition
If nbn issues a notice pursuant to section 18.1(a) to withdraw a Product from supply, nbn will
notify the Customer of the transitional arrangements that nbn may put in place (if any) to migrate
Customer from the relevant Product to an alternative Product, including:
the proposed alternative Product; (a)
the proposed timeframe for migration to that alternative Product; (b)
the proposed testing arrangements for the alternative Product; and (c)
the details of any proposed trials or transition processes for the alternative Product or, if (d)
nbn will not offer an alternative Product, nbn’s reasons for not doing so.
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Section 19 is a Special Term which applies in connection with nbn™ Ethernet. It
should be read in conjunction with clause F5.1 of the Head Terms.
19. Immediate remedies
nbn may immediately impose an Ordering Freeze, Service Reduction or Suspend an Ordered
Product or the relevant part of an nbn™ Ethernet Ordered Product (including any processes in or
activities contemplated by the WBA Operations Manual associated with such supply or proposed
supply) if nbn reasonably considers that:
continued supply, acquisition or use of the Ordered Product or the relevant processes in, or (a)
activities contemplated by, the WBA Operations Manual are likely to prejudice the integrity
of, or result in the deterioration of, the operation or performance of any other Carriage
Service supplied by Customer or any third party, in which case nbn will, if it is obliged to
undertake Interference Mitigation, do so as soon as reasonably practicable in the
circumstances; or
any VDSL2 Equipment is likely to prejudice the integrity of, or result in the deterioration of, (b)
the operation or performance of the FTTB Network or the FTTN Network.
Section 20 is a Special Term which applies in connection with nbn™ Ethernet
(FTTB) and nbn™ Ethernet (FTTN). It should be read in conjunction with clause
E1.9 of the Head Terms.
20. nbn’s Central Splitter obligations
Without limiting clause E1.9 of the Head Terms, Customer will not be in Default of an obligation
under this Agreement in connection with Customer Equipment, Downstream Service Provider
Equipment or End User Equipment (including pursuant to clauses C5.3(a), C8 and E4(b) of the
Head Terms) to the extent that Customer's failure or inability to comply with the obligation is
caused by:
nbn's Default in connection with its installation of a Central Splitter; or (a)
a Central Splitter Fault. (b)
Section 21 is a Special Term which applies in connection with nbn™ Ethernet
(Fibre), nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN). It should be read
in conjunction with clause F6 of the Head Terms.
21. Defaults in relation to Accelerated Connections
Customer will be in Material Default for the purposes of paragraph (a)(ii) of the definition of
Material Default if, in respect of 5 per cent or more of all End User Connections in any rolling 3
month period, Customer submits Product Order Forms specifying an Accelerated Connection for
Premises which do not qualify for an Accelerated Connection.
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Part G: Dispute Management
This document does not contain any Dispute Management terms which are specific to the nbn™
Ethernet Product and additional to module G of the Head Terms.
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Part H: General Terms
This document does not contain any Special Terms or Product Terms of a general nature which are
specific to the nbn™ Ethernet Product.
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Part I: Product Management
Section 22 is a Product Term which applies in connection with nbn™ Ethernet
(Fibre). It should be read in conjunction with sections 11.2 and 12.2 of the nbn™
Ethernet Product Description.
22. Serviceability information about Non-Addressable Objects
nbn does not represent or warrant that Customer will be able to supply Customer Products (or
support the supply of Downstream Products) to any Non-Addressable Object at a Multi-Premises
Site, notwithstanding that a Site Qualification Enquiry indicates that the Non-Addressable Object is
Serviceable.
Section 23 is a Product Term which applies in connection with nbn™ Ethernet.
23. Estimated Speeds of Ordered Products
Any Estimated Speed provided by nbn as part of Site Qualification Information is an (a)
indicative estimate only and nbn does not represent or warrant that the Estimated Speed
is complete or error-free.
Customer must not rely on any Estimated Speed provided by nbn as part of Site (b)
Qualification Information as an accurate measure of the Line Rate or Information Rate that
might actually be experienced at the UNI used to serve a Premises.
If Customer makes representations to third parties about the speeds which may be (c)
achieved by Customer Products, Customer must not expressly or impliedly represent that
the Estimated Speed constitutes a representation by nbn about the speeds which might
actually be experienced by Downstream Service Providers or End Users.
Section 24 is a Special Term which applies in connection with nbn™ Ethernet.
24. Standard Installations and Non Standard Installations
24.1 Standard Installations
Subject to section 24.2, an Installation in respect of a Premises will be a Standard Installation if
each of the following conditions is satisfied:
all Connecting Equipment in respect of that Premises: (a)
(i) can be installed during a single Appointment (where the WBA Operations Manual
specifies that an Appointment is required); and
(ii) can be installed and activated during Standard Hours;
nbn (or the Installer): (b)
(i) has been provided with necessary rights of access to the Premises and any other
property as required under this Agreement; and
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(ii) is given access to the MDF, Common Property and the Premises, as required by
nbn,
during the Appointment (where the WBA Operations Manual specifies that an Appointment
is required), to complete the installation of the Connecting Equipment (including any
necessary inspection or related works);
with respect to a Premises to which nbn will supply nbn™ Ethernet (Fibre): (c)
(i) no more than one Drop Fibre, one PCD, one Connecting Fibre and one NTD and,
where applicable, the First Battery for the Power Supply with Battery Backup and
one fibre wall outlet needs to be installed;
(ii) if a Drop Fibre needs to be installed, it:
(A) is only required from the NAP to the PCD;
(B) can be installed at the Premises:
(1) through an existing lead-in conduit;
(2) through a new lead-in conduit; or
(3) aerially; and
(C) needs to be no more than 60 metres in length, measured by the cable run
distance between:
(1) the property boundary point that is nearest to the location of both
the PCD and NAP; and
(2) the location of that PCD;
(iii) if a PCD needs to be installed, it can be installed on the exterior of the Building at
which the Premises is located;
(iv) the Connecting Fibre needs to be no more than 40 metres in length, measured by
the cable run distance between the PCD and the location of the NTD;
(v) the NTD and an associated Power Supply Unit can be attached to the interior side
of a wall of the Premises, at a location agreed between the End User and nbn (or
the Installer) which has a 240 volt power source which is:
(A) within a distance that will allow a direct connection to the indoor
component of the NTD; and
(B) available to supply electricity to the NTD and an associated Power Supply
Unit; and
(vi) the NTD requires:
(A) a cable which is no more than 1.8 metres from the 240 volt power source
to the Power Supply Unit; and
(B) a cable which is no more than 3 metres from the Power Supply Unit to the
NTD;
with respect to a Premises to which nbn will supply nbn™ Ethernet (FTTB), no more than (d)
one Jumper Cable needs to be installed between the nbn™ Side MDF and the Customer
Side MDF;
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with respect to a Premises to which nbn will supply nbn™ Ethernet (FTTN), which is at an (e)
MDU Site, no more than one Jumper Cable needs to be installed between the nbn™ Side
MDF and the Customer Side MDF;
with respect to a Premises to which nbn will supply nbn™ Ethernet (FTTN) which is not at (f)
an MDU Site:
(i) no more than one Lead-In Cable, one PCD, one Copper Connecting Cable, and one
Telecommunications Outlet or Passive NTD need to be installed;
(ii) if a Lead-In Cable needs to be installed, it:
(A) is only required from the network connection point to the PCD which serves
the Premises;
(B) can be installed at the Premises:
(1) through an existing lead-in conduit;
(2) through a new lead-in conduit; or
(3) aerially; and
(C) needs to be no more than 60 metres in length, measured by the cable run
distance between:
(1) the property boundary point that is nearest to the location of the
network connection point; and
(2) the location of the PCD or building entry point;
(iii) if a PCD needs to be installed, it can be installed on the exterior of the Building at
which the Premises is located; and
(iv) the Copper Connecting Cable needs to be no more than 40 metres in length
measured by the cable run distance between the PCD or building entry point, and
the location of the nbn™ Network Boundary;
with respect to a Premises to which nbn will supply nbn™ Ethernet (Wireless): (g)
(i) no more than one NTD indoor component, one NTD outdoor component and one
connecting cable between the indoor and outdoor units of the NTD need to be
installed;
(ii) if an NTD outdoor component needs to be installed, it can be installed in a location
where the cable run distance between the indoor and outdoor units of the NTD is
no more than 30 metres in length; and
(iii) the NTD indoor component and an associated Power Supply Unit can be attached
to the interior side of a wall of the Premises, at a location agreed between the End
User and nbn (or the Installer) which has a 240 volt power source which is:
(A) within a distance that will allow a direct connection to the indoor
component of the NTD; and
(B) available to supply electricity to the NTD and an associated Power Supply
Unit;
with respect to a Premises to which nbn will supply nbn™ Ethernet (Satellite): (h)
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(i) no more than one NTD indoor component, one NTD outdoor component, one
mount and up to two connecting cables (as required) between the indoor and
outdoor units of the NTD and, where applicable, one additional Power Supply Unit
(Standard) and one power converter need to be installed;
(ii) if an NTD outdoor component needs to be installed, it can be installed in a location
where the cable run distance between the indoor and outdoor units of the NTD is
no more than 50 metres in length; and
(iii) the NTD indoor component and any associated Power Supply Unit can be attached
to the interior side of a wall of the Premises, at a location agreed between the End
User and nbn (or the Installer) which:
(A) if the AC Power Supply Unit is installed, has a 240 volt power source which
is:
(1) within a distance that will allow a direct connection to the indoor
component of the NTD; and
(2) available to supply electricity to the NTD and any associated Power
Supply Unit; or
(B) if the DC Power Supply Unit is installed, has a power source which:
(1) complies with any requirements notified by nbn from time to time;
(2) is within a distance that will allow a direct connection to the indoor
component of the NTD; and
(3) is available to supply electricity to the NTD and any associated
Power Supply Unit;
with respect to a Premises to which nbn will supply nbn™ Ethernet (HFC), subject to (i)
section 24.1(j):
(i) no more than one set of each of the HFC Wall Outlet Connecting Equipment and
the HFC-NTD Connecting Equipment need to be installed;
(ii) if a Lead-In Cable needs to be installed, it:
(A) is only required from the HFC Tap to the PCD which serves the Premises;
(B) can be installed at the Premises:
(1) through an existing lead-in conduit;
(2) through a new lead-in conduit; or
(3) aerially; and
(C) needs to be no more than 60 metres in length, measured by the cable run
distance between:
(1) the property boundary point that is nearest to the location of the
network connection point; and
(2) the location of the PCD or building entry point;
(iii) if a PCD needs to be installed, it can be installed on the exterior of the Building at
which the Premises is located;
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(iv) the HFC Connecting Cable needs to be no more than 40 metres in length measured
by the cable run distance between the PCD or building entry point, and the location
of the first HFC Wall Outlet; and
(v) a functioning HFC Wall Outlet is in place or a new HFC Wall Outlet can be attached
to the interior side of a wall of the Premises, at a location agreed between the End
User and nbn (or the Installer) which has a 240 volt power source which is:
(A) within a distance of the HFC Wall Outlet that will allow direct connection to
the HFC-NTD;
(B) available to supply electricity to the HFC-NTD and its associated Power
Supply (Standard); and
(C) available to supply electricity to the HFC Premises Amplifier Power Supply
(if installed); and
for a Service Class 23 Premises, the HFC-NTD Connecting Equipment is installed by (j)
End User Installation – HFC (nbn Dispatched) only.
24.2 Non Standard Installations
Notwithstanding anything in section 24.1, an Installation in respect of a Premises will be a Non
Standard Installation if nbn (or the Installer) determines, acting reasonably, that the
Installation is not a “standard installation” having regard to all of the following:
generally accepted industry practices and any applicable industry guidelines, policies, laws, (a)
regulations or directions;
the level of complexity and difficulty associated with the Installation; (b)
the uniqueness of the circumstances associated with the Installation; (c)
the presence of obstacles, dangers or other safety concerns during the time of Installation; (d)
in a Multi-Premises Site, where the requirements of a Centralised Deployment location (e)
introduces complexity, uniqueness, obstacles, dangers or other safety concerns;
in a Multi-Premises Site, where the Installation is unable to occur during Standard Hours or (f)
a third party (e.g. a building manager or owner) imposes other procedural or other
constraints;
for nbn™ Ethernet (Fibre), whether the Connecting Fibre is more than 40 metres in length (g)
measured by the cable run distance between the PCD and the location of the NTD;
for nbn™ Ethernet (FTTN), whether the Copper Connecting Cable is more than 40 metres (h)
in length measured by the cable run distance between the PCD or building entry point, and
the location of the nbn™ Network Boundary;
for nbn™ Ethernet (HFC), whether the HFC Connecting Cable is more than 40 metres in (i)
length measured by the cable run distance between the PCD or building entry point, and
the location of the nbn™ Network Boundary;
for nbn™ Ethernet (Wireless), whether the cable run distance between the indoor and (j)
outdoor units of the NTD is more than 30 metres in length; and
for nbn™ Ethernet (Satellite), whether: (k)
(i) the Installation will occur in a Limited Access Area;
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(ii) the Installation requires special mounting or HSE arrangements; and
(iii) the cable run distance between the indoor and outdoor units of the NTD is more
than 50 metres in length.
24.3 Exclusions from Standard Installations
In addition to any limitations in sections 24.1 and 24.2 regarding what Installations will be (a)
Standard Installations, the following activities will not form part of any Standard
Installation even if nbn agrees to perform such activities at the same time as a Standard
Installation:
(i) a Professional Splitter Installation;
(ii) installing or reconfiguring in-building wiring from the nbn™ Network Boundary to
the Telecommunications Outlet (where applicable);
(iii) extending or altering a serviceable pre-existing Lead-In Cable or Copper
Connecting Cable within a Premises (regardless of the length of the Lead-In Cable
or Copper Connecting Cable);
(iv) for nbn™ Ethernet (FTTB) and nbn™ Ethernet (FTTN), the provision of any
infrastructure beyond the Customer Side MDF;
(v) for nbn™ Ethernet (FTTB), any trenching in order to provide services to an
individual Premises;
(vi) for nbn™ Ethernet (FTTN), where a new Lead-In Cable is required, any trenching
and conduit or the erection of poles, including clearing, digging and re-instatement
of land between the property entry point and the building entry point; and
(vii) for nbn™ Ethernet (HFC), where a new HFC Lead-In Cable is required, any
trenching and conduit or the erection of poles, including clearing, digging and re-
instatement of land between the property entry point and the building entry point
(HFC Trenching Works).
Without limiting nbn’s obligations under this Agreement, pursuant to clause E4 of the (b)
Head Terms, nbn will not be responsible for any of the activities described in sections
24.3(a)(i) to 24.3(a)(iv).
nbn will not be responsible for any of the activities described in sections 24.3(a)(v) to (c)
24.3(a)(vii), except that until the Expiry Date, nbn will undertake HFC Trenching Works as
part of an Initial Standard Installation or an Initial Non Standard Installation (as the case
may be).
Section 25 is a Product Term which applies in connection with nbn™ Ethernet
(FTTB) and nbn™ Ethernet (FTTN).
25. Installation of cables and splitters for FTTB and FTTN
25.1 Installation of Voiceband Continuity by Customer
Customer: (a)
(i) may install Voiceband Continuity as contractor to nbn subject to authorisation by
nbn under the WBA Operations Manual; and
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(ii) will not, by reason of conducting such activities, be Personnel of nbn for the
purposes of this Agreement.
On and from the time at which any Jumper Cable or Voiceband Continuity Cable is installed (b)
by Customer, title to any such cable transfers from Customer to nbn free of any “Security
Interest” (as that term is defined in the Personal Property Securities Act 2009 (Cth)).
25.2 Professional Splitter Installation
Any Central Splitter supplied by nbn is sold and supplied to Customer by nbn under this (a)
Agreement for the purpose of Customer re-supplying that equipment to the owner of any
Common Property or Premises where the Central Splitter will be installed.
Title and risk in any Central Splitter supplied by nbn will pass from nbn to Customer (b)
immediately upon completion of the Professional Splitter Installation.
Customer must use reasonable endeavours to do all of the following: (c)
(i) transfer title in the Central Splitter to its Downstream Service Provider or
Contracted End User (as applicable);
(ii) ensure that any Downstream Service Provider transfers title in the Central Splitter
to the Contracted End User; and
(iii) ensure that the Contracted End User uses reasonable endeavours to transfer title
in the Central Splitter to the owner of the Common Property or Premises where the
Central Splitter is installed.
Any Central Splitter supplied and sold by nbn to Customer is not nbn™ Equipment and (d)
does not comprise part of any nbn™ Network.
Section 26 is a Special Term which applies in connection with nbn™ Ethernet
(FTTB) and nbn™ Ethernet (FTTN).
26. Voiceband Continuity and Non-Voiceband Service
transition
26.1 Voiceband Continuity
If Customer:
orders Voiceband Continuity, Customer will be deemed to have notified nbn that Customer (a)
or another retail service provider requires use of the voiceband spectrum (100Hz to 4kHz)
in connection with the Voiceband Continuity Cable; and
orders Voiceband Continuity for the continued supply of a Voiceband Service by another (b)
retail service provider, neither Customer nor nbn is responsible for the continued supply of
that Voiceband Service.
26.2 Non-Voiceband Service transition
Customer acknowledges that:
an Ordered Product and a Non-Voiceband Service cannot be supplied simultaneously on (a)
the same Line in respect of a Premises served by the FTTB Network or FTTN Network; and
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the supply of an Ordered Product to a Premises served by the FTTB Network or FTTN (b)
Network will result in the disconnection of any Non-Voiceband Service supplied to that
Premises on the Line on which that Ordered Product is supplied.
Section 27 is a Product Term which applies in connection with nbn™ Ethernet
(Fibre).
27. UNI-V parameters and requirements
Customer must ensure that, for any UNI-V it acquires, the UNI-V parameters are (a)
configured in accordance with any requirements notified by nbn from time to time and
certified through On-boarding.
Customer must not, without the prior written approval of nbn, modify the configuration (b)
(including the configuration dial-plan), or process for downloading the configuration, of the
UNI-V parameters from those certified through On-boarding.
Customer must ensure that Customer Personnel and End Users only connect cabling and (c)
equipment to the UNI-V in accordance with any requirements in the Network Interface
Specifications - UNI-V.
Section 28 is a Product Term which applies in connection with nbn™ Ethernet
(FTTB) and nbn™ Ethernet (FTTN).
28. VDSL2 Equipment compatibility and registration
Customer may register VDSL2 Equipment to be used with nbn™ Ethernet (FTTB) and (a)
nbn™ Ethernet (FTTN) in accordance with the process set out in section 5.4.2 of the WBA
Operations Manual.
Note: nbn encourages the registration of VDSL2 Equipment.
nbn will only investigate and repair any faults associated with services that utilise (b)
unregistered VDSL2 Equipment to the extent required under the WBA Operations Manual.
Note: Charges may apply in relation to activities described in section 28(b), as set out in the WBA
Operations Manual and nbn™ Ethernet Price List.
If nbn considers, acting reasonably, that specific VDSL2 Equipment (including any model (c)
or firmware version) is causing, or is likely to cause, any detriment to any Carriage Service
supplied by nbn or any third party, nbn may exercise one or more of the rights set out in
section 5.4.2 of the WBA Operations Manual.
Section 29 is a Product Term which applies in connection with nbn™ Ethernet
(Satellite).
29. Satellite Test Service
29.1 First Satellite Test Service
In respect of the first Satellite Test Service supplied to Customer:
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notwithstanding any provision of the nbn™ Ethernet Price List: (a)
(i) no recurring Charge will apply for the supply of the AVC TC-1 or AVC TC-4 Product
Component or any associated UNI Product Component of that Satellite Test
Service; and
(ii) no Charge will apply for the Installation of the Connecting Equipment for that
Satellite Test Service, provided the Installation is a Standard Installation;
the provisions of the nbn™ Ethernet Fair Use Policy do not apply to any AVC Product (b)
Component of that Satellite Test Service, unless use of such AVC Product Component
contributes to an Adverse Network Impact or nbn considers that use of the AVC Product
Component may contribute to an Adverse Network Impact; and
notwithstanding any provision of the nbn™ Ethernet Service Levels Schedule, no supply or (c)
non-supply of that Satellite Test Service, or performance or non-performance of any
Activity required or performed in connection with the Satellite Test Service will be subject
to, or contribute to, any Service Level, Operational Target or Performance Objective.
29.2 Subsequent Satellite Test Service
In respect of the second and subsequent Satellite Test Services supplied to Customer:
notwithstanding any provision of the nbn™ Ethernet Price List, no Charge will apply for the (a)
Installation of the Connecting Equipment for that Satellite Test Service, provided the
Installation comprises a Standard Installation at a Premises that is within the footprint of
the Satellite Network; and
except as set out in section 29.2(a), all provisions of this Agreement which apply in (b)
connection with an nbn™ Ethernet (Satellite) Ordered Product apply in connection with
that Satellite Test Service.
Sections 30 and 31 are Product Terms which apply in connection with nbn™
Ethernet (Fibre), nbn™ Ethernet (FTTB), nbn™ Ethernet (FTTN) and nbn™
Ethernet (HFC). They should be read in conjunction with section 10.1 of the
nbn™ Ethernet Product Description.
30. Priority Assistance
Customer must not submit any Priority Assistance Transaction unless Customer has (a)
demonstrated to nbn’s satisfaction, acting reasonably, that:
(i) Customer or one or more of its Downstream Service Providers is subject to a
Carrier licence condition requiring it to offer Downstream Priority Assistance
Services; or
(ii) Customer, or one or more of its Downstream Service Providers, complies with
Industry Code ACIF C609:2007 (Priority Assistance for Life Threatening Medical
Conditions).
If nbn, acting reasonably, considers at any time that Customer or a relevant Downstream (b)
Service Provider no longer fulfils the conditions described in sections 30(a)(i) or 30(a)(ii):
(i) nbn will consult with Customer; and
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(ii) if nbn considers, acting reasonably and following consultation, that Customer or
the relevant Downstream Service Provider (as the case may be) does not fulfil the
conditions described in sections 30(a)(i) or 30(a)(ii):
(A) Customer must not submit any Priority Assistance Transactions; and
(B) if Customer submits any Priority Assistance Transaction in breach of
section 30(b)(ii)(A), nbn may Reject it, Cancel it or perform it as if it had
not been submitted as a Priority Assistance Transaction.
In respect of each Priority Assistance Transaction in respect of an Ordered Product, (c)
Customer warrants that:
(i) the relevant Contracted End User has advised Customer or Downstream Service
Provider that the Contracted End User is eligible for Priority Assistance at the time
Customer submits the Priority Assistance Transaction; and
(ii) Customer is not aware that the relevant Contracted End User is ineligible for
Priority Assistance at the time that it submits the Priority Assistance Transaction.
Customer must not use, and warrants to nbn that it will not use, the Enhanced Fault (d)
Rectification Service where Customer or any Downstream Service Provider uses a
Customer Product or Downstream Product as an input to provide Priority Assistance, or
otherwise in connection with, a Downstream Priority Assistance Service.
If Customer submits any Priority Assistance Transaction in breach of section 30(d), nbn (e)
may Reject it, Cancel it or perform it as if it had not been submitted as a Priority
Assistance Transaction.
31. Priority Assistance and Accelerated Connection audit rights
On request by nbn, Customer must conduct or permit nbn to conduct (as applicable), an (a)
audit of either or both of:
(i) Downstream Priority Assistance Services where nbn considers, acting reasonably,
that there is a breach of a warranty given by Customer under section 30(c); and
(ii) records, materials, documents and correspondence that Customer is required to
maintain and retain regarding End User Connections and Modify Orders under
sections 1.3(a) and 12.6(a) of the nbn™ Ethernet Service Levels Schedule
respectively.
If nbn conducts an audit under section 31(a), Customer must cooperate with nbn to assist (b)
nbn in conducting that audit.
Section 32 is a Product Term which applies in connection with nbn™ Ethernet.
32. Hand-back obligations
Within 4 weeks after the commencement of supply by nbn to Customer of each Access (a)
Component, Customer must start providing a Customer Product to which that Access
Component is an input.
Customer must place a disconnection order for each Access Component as soon as (b)
practicable after it has ceased, or proposes to cease, supplying a Customer Product to
which that Access Component is an input, for a continuous period of more than 4 weeks.
Part I: Product Management
SFAA – Wholesale Broadband Agreement - Product Terms - nbn™ Ethernet Product Module
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If Customer fails to comply with sections 32(a) or 32(b), nbn may disconnect each (c)
relevant Access Component (including any associated Multicast AVC) in accordance with
clause F9.2(a)(v) of the Head Terms, by giving 5 Business Days' notice to Customer.
Section 33 is a Product Term which applies in connection with nbn™ Ethernet (HFC).
33. Disconnection if HFC-NTD moved
nbn may disconnect an nbn™ Ethernet (HFC) Ordered Product supplied to a Premises if the HFC-
NTD which nbn is using to supply that nbn™ Ethernet (HFC) Ordered Product is registered by nbn
for use at a different Premises.
Section 34 is a Product Term which applies in connection with nbn™ Ethernet
(Satellite).
34. Public Interest Premises
Customer may request that nbn waive, at its discretion, one or more obligations under: (a)
(i) section 4.4(a)(iv), 4.5(a) or 4.5(d) of the nbn™ Ethernet Fair Use Policy; or
(ii) section 3.7(a) or 3.7(b) of the nbn™ Ethernet Product Description,
in respect of a Public Interest Premises (in whole or in part).
If nbn agrees to waive any of Customer's obligations in response to a request under (b)
section 34(a), nbn will provide written notice to Customer setting out:
(i) the extent to which nbn waives Customer's obligations; and
(ii) any conditions of such waiver.
Except as set out in a written notice from nbn under section 34(b), Customer must comply (c)
with all obligations under the nbn™ Ethernet Fair Use Policy and the nbn™ Ethernet
Product Description, including in respect of all Public Interest Premises.
Fair Use Policy nbn™ Ethernet Product Module
Wholesale Broadband Agreement
This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of
Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.
SFAA – Wholesale Broadband Agreement – Fair Use Policy - nbn™ Ethernet Product Module
2
Fair Use Policy nbn™ Ethernet Product Module
Wholesale Broadband Agreement
Version Description Effective Date
3.0 First issued version of WBA 3 17 November 2017
Copyright
This document is subject to copyright and must not be used except as permitted below or under the
Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for
commercial gain without the prior written consent of nbn. You may reproduce and publish this document in
whole or in part for educational or non-commercial purposes as approved by nbn in writing.
Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.
Disclaimer
This document is provided for information purposes only. The recipient must not use this document other
than with the consent of nbn and must make its own inquiries as to the currency, accuracy and
completeness of this document and the information contained in it. The contents of this document should
not be relied upon as representing nbn’s final position on the subject matter of this document, except
where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change
as a consequence of nbn finalising formal technical specifications, or legislative and regulatory
developments.
Environment
nbn asks that you consider the environment before printing this document.
SFAA – Wholesale Broadband Agreement – Fair Use Policy - nbn™ Ethernet Product Module
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Section 1 sets out the purpose and objectives of this nbn™ Ethernet Fair Use Policy.
1. Purpose and objectives
(a) The purpose of this nbn™ Ethernet Fair Use Policy is to support the consistent supply of
relevant products to all nbn customers and ultimately to End Users as expected by both
parties as at the Execution Date, recognising that the nbn™ Infrastructure is a shared
resource and the activities of one person can detrimentally affect the use of the nbn™
Infrastructure by another person.
(b) The objectives that this nbn™ Ethernet Fair Use Policy aims to meet are as follows:
(i) avoid adverse impacts on the quality or reliability of the nbn™ Infrastructure by
ensuring that Customer does not use, or permit others to use, nbn's products or
services in an excessive or unreasonable manner; and
(ii) permit use of the nbn™ Infrastructure and nbn™ Ethernet in accordance with the
relevant terms of the WBA.
Section 2 sets out the application of this nbn™ Ethernet Fair Use Policy.
2. Application
This nbn™ Ethernet Fair Use Policy applies to Customer’s use of the nbn™ Infrastructure and
nbn™ Ethernet. This document forms part of the nbn™ Ethernet Product Module.
Section 3 sets out what the AVC TC-4 has been designed for.
3. Fair use
3.1 nbn™ Ethernet Product design
nbn and Customer agree that the AVC TC-4:
(a) has been designed for use as an input to the supply of mass market retail broadband
services for use within a single Premises; and
(b) is supplied to Customer using shared network resources over which nbn supplies other
products and services to Customer and Other Customers.
3.2 Allowed devices and plans
Except as set out in sections 4.3, 4.5, and 4.6, sections 3 and 4 are not intended to limit:
(a) the types or ranges of plans for mass market retail broadband services and broadcast type
services offered by Customer or any Downstream Service Providers that rely on AVC TC-4
as an input; or
(b) the types of networking devices (including routers, gateways and femtocells) that may be
offered by Customer or any Downstream Service Providers in connection with any mass
market retail broadband services which rely on AVC TC-4 as an input,
provided that:
(c) such plans and networking devices are intended to be used by End Users for residential,
business or education purposes within a single Premises only; and
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(d) without limiting the foregoing, the traffic volumes being managed or handled by the
networking device do not exceed the traffic volumes that would reasonably be expected to
be managed or handled by a networking device when used for residential, business or
education purposes within a single Premises only.
Section 4 sets out the meaning of Unfair Use and Customer obligations in relation to use of nbn™
Infrastructure and nbn™ Ethernet.
4. Unfair Use
4.1 Obligations of Customers, Downstream Service Providers and Contracted
End Users
(a) Customer must not, and must ensure its Personnel do not, engage in Unfair Use.
(b) Customer must ensure that the contracts it enters into with Downstream Service Providers
and Contracted End Users contain valid and enforceable provisions which:
(i) prohibit Downstream Service Providers and End Users from engaging in Unfair Use;
and
(ii) entitle Customer to take steps to stop and/or prevent that Unfair Use (whether by
way of disconnection or deactivation of equipment or suspension of the supply of
the Customer Product or otherwise).
4.2 Meaning of Unfair Use
In this nbn™ Ethernet Fair Use Policy, Unfair Use means use of the nbn™ Infrastructure that:
(a) is expressly prohibited, exceeds an express limitation, or is expressly described as Unfair
Use in sections 4.3 to 4.6; or
(b) creates a risk to:
(i) the integrity of the nbn™ Infrastructure;
(ii) the integrity of the network, systems, equipment or facilities of Customer or any
Other Customer used in connection with the nbn™ Network or at the National Test
Facility;
(iii) the quality of any product or service supplied by nbn to Customer or any Other
Customer; or
(iv) the health or safety of any person.
Examples of conduct that may constitute Unfair Use include:
1. use of the nbn™ Infrastructure in a way that causes or may cause interference,
disruption, congestion or, more generally, sub-optimal network performance; and
2. undertaking (or attempting to undertake) any of the following activities without
authorisation:
(a) disabling, disrupting or interfering with the regular working of any service or
network, including, without limitation, via means of overloading it, denial of service
attacks or flooding a network;
(b) probing, scanning or testing the vulnerability of a system or network; or
(c) breaching the security or authentication measures for a service or network.
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4.3 Unfair Use of AVC TC-4
(a) Customer must not use AVC TC-4, or permit a Downstream Service Provider or Contracted
End User to use a Customer Product or Downstream Product that relies on an AVC TC-4 as
an input:
(i) to support substantial carrier or service provider data aggregation applications
(including as backhaul for mobile base stations, backhaul for Public HetNet access
points and multiplexed access systems and/or networks) that result in substantial
and continuous network throughput;
(ii) to support connections for the purpose of providing or enabling carrier or service
provider interconnection; or
(iii) in any other way which nbn considers, acting reasonably, to be inappropriate or
excessive, as notified by nbn to Customer from time to time.
(b) Any use by:
(i) Customer of AVC TC-4 for the purpose of supplying broadband services to
Premises other than to the Premises in respect of which the relevant Ordered
Product has been ordered (including for the purpose of supplying broadband
services to multiple Premises within Multi-Premises Sites), constitutes Unfair Use
by the Customer; and
(ii) a Downstream Service Provider or Contracted End User of a Customer Product or
Downstream Product that relies on AVC TC-4, for the purpose stated in section
4.3(b)(i), constitutes Unfair Use by the Downstream Service Provider or Contracted
End User (as the case may be).
Example: A building manager for a multi-tenancy office building (where each business’ office is a
different addressable location) seeks to use a single nbn™ Ethernet-based Customer Product to
provide a building-wide Wi-Fi system. The building manager would not be entitled to use the Customer
Product to satisfy the broadband needs of each of the different tenants in the building within their
tenancies.
4.4 Unfair Use regarding the Satellite Network
(a) Each of the following uses of the nbn™ Infrastructure in connection with nbn™ Ethernet
(Satellite) constitute Unfair Use:
(i) modifying AVCs to change the associated CVC with unreasonable frequency or in
unreasonable volumes (as determined by nbn, acting reasonably);
(ii) offering Customer Products, or permitting the offer of Downstream Products, with
features which contribute, to an unreasonable degree, to nbn deprioritising data
transfers or reducing data transfer rates under section 4.5 of this nbn™ Ethernet
Fair Use Policy or section 3.7(d) of the nbn™ Ethernet Product Description (as
determined by nbn acting reasonably);
Note: Features of Customer Products or Downstream Products that may result in a contravention of
section 4.4(a)(ii) include large base download or upload allowances, ‘bonus’ or ‘top-up’ data, and data
offered on a shaped basis after a usage cap has been reached.
(iii) unreasonably failing to enforce provisions in contracts entered into with
Downstream Service Providers and Contracted End Users (as determined by nbn,
acting reasonably) with the effect that nbn deprioritises data transfers or reduces
data transfer rates under section 4.5;
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(iv) bonding, or knowingly permitting the bonding of, UNIs, even if nbn is supplying
only one of the UNIs to Customer and the other UNI(s) to an Other Customer; and
Note: Section 4.4(a)(iv) does not apply in respect of Public Interest Premises to the extent that nbn
waives this obligation under section 34 of the nbn™ Ethernet Product Terms.
(v) disconnecting and activating AVCs in respect of a Premises with the effect or
potential effect of bypassing nbn’s deprioritisation of data transfers or reduction of
data transfer rates under section 4.5 of this nbn™ Ethernet Fair Use Policy or
section 3.7(d) of the nbn™ Ethernet Product Description.
(b) nbn may immediately disconnect or discontinue (in whole or in part) any Ordered Product
in response to Unfair Use under section 4.4(a)(iv) in accordance with clause F9.2(a)(v) of
the Head Terms by giving 5 Business Days’ notice to Customer.
4.5 Additional Fair Use thresholds for nbn™ Ethernet (Satellite)
(a) Without limiting section 4.3, Customer must limit usage of each nbn™ Ethernet (Satellite)
AVC TC-4 as follows:
Associated CVC Class
Download usage
averaged across
AVCs during Peak Periods
(GB)
Upload usage
averaged across
AVCs during Peak Periods
(GB)
Maximum usage
by each AVC
during Peak Periods (GB)
Maximum usage
by each AVC in total (GB)
0 45 5 150 300
1 50 6 200 300
2 55 7 300 300
Note:
All usage figures are calculated weekly, based on data transfers over the preceding four week period.
Average usage across AVCs is calculated based on (1) all AVCs associated with each CVC and (2) all AVCs
associated with each CVC Class on each Beam.
Maximum usage by each AVC includes both upload and download usage. Maximum usage by each AVC in
total is calculated based on data transfers in both Peak Periods and Off Peak Periods.
Usage is measured based on Layer 2 frames calculated in accordance with section 2.2.2.1 of the nbn™
Ethernet Product Technical Specification, section 2.1 of the Network Interface Specification – AVC and
section 2.1 of the Network Interface Specification – CVC.
Section 4.5(a) does not apply in respect of Public Interest Premises to the extent that nbn waives any
obligation in section 4.5(a) under section 34 of the nbn™ Ethernet Product Terms.
(b) If Customer fails to enforce any limitation in section 4.5(a), nbn may (without limiting any
rights that nbn may have in relation to such failure under section 4.5(c) or the Head
Terms):
(i) deprioritise data transfers of any AVC or CVC contributing to the failure; and
(ii) reduce, to 256 Kilobits per second for uploads and 256 Kilobits per second for
downloads, the maximum data transfer rate of any AVC contributing to the failure,
until nbn determines that Customer is complying with all limitations in section 4.5(a).
Note: Data transfer rates in section 4.5(b)(ii) are subject to the limitations in section 13 of the nbn™
Ethernet Product Description.
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(c) If Customer uses the capacity of the Satellite Network in excess of the average download
and upload usage limitations in section 4.5(a), Customer must pay the CVC Class
Adjustment Charge set out in the nbn™ Ethernet Price List.
(d) Without limiting section 4.3, Customer must ensure that the maximum utilisation of the
capacity of each nbn™ Ethernet (Satellite) CVC TC-4 is limited to the following:
(i) 90% in any 10 hours in a calendar day;
(ii) 100% in any 3 continuous hours; and
(iii) 100% in any 5 hours in a calendar day.
Note: Section 4.5(d) does not apply in respect of Public Interest Premises to the extent that nbn
waives any obligation in this section 4.5(d) under section 34 of the nbn™ Ethernet Product Terms.
(e) If Customer fails to comply with section 4.5(d) in respect of a CVC, nbn may (without
limiting any rights that nbn may have in relation to such failure under the Head Terms):
(i) decline AVC orders or modifications for AVCs associated with the CVC; and
(ii) suspend the supply of any AVCs associated with the CVC,
until nbn determines that Customer is complying with all limitations in section 4.5(d).
Note: This nbn™ Ethernet Fair Use Policy does not apply to the first Satellite Test Service supplied to
Customer to the extent set out in section 8 of the nbn™ Ethernet Product Description and section 29
of the nbn™ Ethernet Product Terms.
4.6 Additional Fair Use thresholds for nbn™ Ethernet (Wireless)
Without limiting section 4.3, Customer must not use or permit the use of nbn™ Ethernet
(Wireless) AVC TC-4 as an input to a Customer Product or Downstream Product:
(a) where the average download usage for Customer's Ordered Products using the Wireless
Network exceeds 200GB of data in a calendar month; or
(b) where the average upload usage for Customer's Ordered Products using the Wireless
Network exceeds 60GB of data in a calendar month.
4.7 Determination of Unfair Use
In determining whether it considers that a use of AVC TC-4 is inappropriate or excessive under
section 4.3(a)(iii), reasonableness is to be determined by having regard to nbn’s actual knowledge
at the time of providing the relevant notice under section 4.3(a)(iii) and not any constructive
knowledge.
Section 5 sets out some of the consequences that may arise from Customer’s non-compliance with
this nbn™ Ethernet Fair Use Policy.
5. Non-compliance
(a) Without limiting nbn’s rights set out in sections 4.4 and 4.5, non-compliance with this
nbn™ Ethernet Fair Use Policy may result in:
(i) an immediate Ordering Freeze, Service Reduction or Suspension of an Ordered
Product under clause F5 of the Head Terms;
(ii) the disconnection of Customer Equipment under clause C10 of the Head Terms; or
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(iii) other consequences in respect of nbn™ Ethernet (Satellite), including as set out in
this nbn™ Ethernet Fair Use Policy.
(b) Customer must, if requested in writing by nbn, exercise those rights referred to in section
4.1(b)(ii) as soon as reasonably practicable to the extent necessary to stop and/or prevent
Unfair Use by the Downstream Service Provider or End User (as the case may be).