NBM Company profile Information

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CORPORATE INFORMATION JUNE 2012

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NBM Distribution Company Profile information

Transcript of NBM Company profile Information

Page 1: NBM Company profile Information

CORPORATE INFORMATIONJUNE 2012

Page 2: NBM Company profile Information

INTRODUCTION

Thank you for your recent enquiry regarding our corporate information.

Our company receives many requests for details of various aspects of our business from customers and

suppliers, which we endeavour to provide. This document has been collated for this purpose and we hope

you will find it useful.

If you require further information about our business please do not hesitate to contact me.

Danny Kindell

Director

01923 270301

[email protected]

Directors: D.J. Kindell, S.P. Donaldson Registered No. 2246735 England

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CONTENTS

SECTION 01 NBM OVERVIEW

SECTION 02 VISION STATEMENT

SECTION 03 COMPANY AIMS AND OBJECTIVES

SECTION 04 COMPANY STRUCTURE

SECTION 05 COMPANY REGISTRATION

SECTION 06 VALUE ADDED TAX REGISTRATION

SECTION 07 COMPANY INSURANCE

SECTION 08 BANK DETAILS

SECTION 09 BETTER PAYMENT PRACTICE CAMPAIGN

SECTION 10 CUSTOMER ACCOUNT POLICY

SECTION 11 QUALITY MANAGEMENT POLICY

SECTION 12 HEALTH & SAFETY AND ENVIRONMENTAL POLICY

SECTION 13 PRODUCT CONFORMITY

SECTION 14 DISTRIBUTION CERTIFICATES

SECTION 15 TERMS & CONDITIONS

SECTION 16 CONTACT INFORMATION

APPENDIx 01 AWARDS

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NBM OVERVIEW

NBM Distribution was established in 1988 to service the growing demands of the computer network

market. The company’s key commitment to our customers is to provide the highest level of service in

the industry. Our continued growth has confirmed that we are providing the service that our customers

need and expect and consequently our business has grown to over £9 million per annum.

Based in Kings Langley, Hertfordshire, our dedicated team supplies products to data cabling installers,

IT professionals and end-users across the UK, and more recently we have been supplying the United

Nations in several parts of the world.

Our two warehouses carry an in-depth stock of structured cabling products from some of the most

respected manufacturers in the market. As a BS EN ISO 9001:2008 registered company we are committed to

the implementation and continued compliance of this standard.

NBM Distribution is committed to be our customers partner of choice for structured cabling products.

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VISION STATEMENT

NBM Distribution want to become recognised as the best provider of structured cabling products in the

UK, to installers and end-users, by continuous improvement to provide the best customer focused services.

We will achieve this through:

• Workingasateamtodeliveryearonyeargrowthinmarketshare

• Creatingsustainablebusinesspartnershipswithourcustomersandsuppliers

• Developingnewmarketsandexpandingexistingmarkets

• Offeringtruevalueaddedsupplychainservices

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AIMS AND OBJECTIVES

CUSTOMER LOYALTY

To provide a product portfolio, services and solutions of the highest quality and deliver more value to our

customers that earns their respect and loyalty.

Underlying beliefs supporting this objective:

• Ourcontinuedsuccessisdependentonincreasingtheloyaltyofourcustomers

• Listeningattentivelytoourcustomerstotrulyunderstandtheirneeds,thendelivering

solutions that translate into customer success is essential in earning customer loyalty

• Competitivepricing,productquality,inventiveness,andthewaywedobusinessdrives

customer loyalty

PROFIT

To achieve sufficient profit to finance our company growth, create job security for our employees and to

provide the resources we need to achieve our other company objectives.

Underlying beliefs supporting this objective:

• Profitistheresponsibilityofall

• Balanceoflong-termandshort-termobjectivesiskeytoprofitability

• Profitallowsustoreinvestinnewandemergingbusinessopportunities

• Profit is highly correlated to generating cash, which brings more flexibility to the

business at a lower cost.

• Profitenablestheachievementofourcompanyobjectives

MARKET SHARE

To grow our market share by continually providing useful and significant products, services and solutions to

the markets we already serve – and to expand into new areas that build on our suppliers technologies, our

competencies and our customer interests..

Underlying beliefs supporting this objective:

• Therearemoreplaceswecancontributethanwewillbecapableof

contributing: WE MUST FOCUS

• Tobeaverageinthemarketplaceisnotgoodenough,weplaytowin.

• WelooktoachievethestatusofNumber1orNumber2inourchosenindustry

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AIMS AND OBJECTIVES

GROWTH

To view change in the market as an opportunity to grow our business; to use our profits and our ability to

supply innovative products, services and solutions that satisfy emerging customer needs and to expand on

our existing customer base.

Underlying beliefs supporting this objective:

• Growth comes from taking smart risks, based on the state of the industry and a

conviction in studying the market trends and also in ourselves inducing change in our

industry

• Oursizeandfinancialstabilitygivesusanabilitytoweathereconomiccyclesandturn

them to our favour

EMPLOYEE COMMITMENT

To help NBM employees share in the company’s success that they make possible; to provide people with

employment opportunities based on performance; to create with them a safe, exciting and inclusive work

environment that values diversity and recognises individual contributions; and to help them gain a sense of

satisfaction and accomplishment from their work.

Underlying beliefs supporting this objective:

• NBM’sperformancestartswithmotivatedemployees;theirloyaltyiskey

• Wetrustouremployeestodotherightthingandtomakeadifference

• Everyonehassomethingtocontribute:itsnotabouttitle,levelortenure

• Anexciting,stimulatingworkenvironmentiscriticaltosuccess

• Adiverseworkforcegivesusacompetitiveadvantage

• Employeesareresponsibleforlifelonglearning.

LEADERSHIP CAPABILITY

• Ownersinspire,fostercollaborationandturnvisionandstrategiesintoaction–with

focused, clear goals

• Effectiveownerscoach,relaygoodnewsandbadandgivefeedbackandcontinuously

develop

• Ownersspeakwithonevoiceandacttoeliminatebusywork

• Itisimportanttomeasurepeopleontheresultstheyachieveagainstgoalstheyhelped

to create

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FINANCE

COMPANY STRUCTURE

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Daryl TrentOPERATIONS MANAGER

Darryl ParsonsFINANCIAL CONTROLLER

Nigel DoolerAREA SALES MGR (NORTH)

Lucy KellyAREA SALES MGR (SOUTH)

Nicola BrownINTERNAL SALES SUPPORT

Michelle BeddallPA TO DIRECTORS

Danny KindellMANAGING DIRECTOR

Robert RichardsonTECHNICAL SALES SUPPORT

Jo CrossOPERATIONS COORDINATOR

Katrina FarthingINTERNAL SALES SUPPORT

Tony BrowneMANAGEMENT ACCOUNTANT

Mark RoperAREA SALES MGR (MIDLANDS)

Carol ReesOFFICE ADMIN & RECEPTION

Vicky KellettADMIN ASSISTANT

Richard BerrymanWAREHOUSE MANAGER

Rob SimpsonWAREHOUSE ASSISTANT

Trevor HancockWAREHOUSE ASSISTANT

Duncan HarrisSALES OFFICE MANAGER

Chris CarringtonINTERNAL SALES SUPPORT

Sean DonaldsonSALES DIRECTOR

Jenni MorrisOPERARIONS ASSISTANT

FINANCE OPERATIONS INTERNAL SALES EXTERNAL SALES

Dave BullBUSINESS DEVELOPMENT

OFFICE WAREHOUSE

NBM DISTRIBUTION

Briony SumnerINTERNAL SALES SUPPORT

Vinny ElliottINTERNAL SALES SUPPORT

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COMPANY REGISTRATION

NBM Distribution is registered at Companies House as a limited company.

Company number: 2246735

A copy of our registration certificate is attached.

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VAT REGISTRATION DETAILS

Company VAT Registration No : 505 1975 52

A copy of the company VAT registration certificate is attached

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Responsibility: Darryl Parsons

Position Held: Financial Controller

Email: [email protected]

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EMPLOYERS LIABILITY & OTHER INSURANCES

NBM Distribution are fully insured for employers liability and public and product liability.

EMPLOYERS LIABILITY

Insurer: Liverpool Victoria

Indemnity limit: £5,000,000 any one occurrence

PUBLIC AND PRODUCT LIABILITY

Insurer : Liverpool Victoria

Indemnity limit

Public liability: £2,000,000 any one event

Product liability: £2,000,000 any one period of insurance

A copy of our current certificate of insurance is attached.

Responsibility: Danny Kindell

Position Held: Director

Email: [email protected]

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Policy No: BUS00007237

Name of Policy Holder: NBM Distribution Limited

Date of commencement of insurance: 18/03/2012

Date of expiry of insurance: 17/03/2013

We hereby certify that subject to paragraph 2 :-

1. The Policy to which this Certificate relates satisfies the requirements of the relevant law applicable to the compulsory insurance of liability to employees in Great Britain, Northern Ireland, the Isle of Man, the Island of Jersey, the Island of Guernsey and the Island of Alderney, or to offshore installations in territorial waters around Great Britain and its Continental Shelf around the countries listed above.

2. The minimum amount of cover provided by this Policy is no less than £5,000,000.

Signed on behalf of Liverpool Victoria Insurance Company Limited Authorised Insurers

John O’Roarke, Chief Executive

LV= and Liverpool Victoria are registered trade marks of Liverpool Victoria Friendly Society Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria Group of companies. Liverpool Victoria Insurance Company Limited (LVIC), registered in England and Wales number 3232514, is authorised and regulated by the Financial Services Authority, register number 202965. Registered address for both companies: County Gates, Bournemouth BH1 2NF. Tel: 01202 292333

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BANK INFORMATION

BANK: Barclays Bank Plc

Aquilla House

Breeds Place

Hastings

TN34 3DS

SORT CODE: 20-37-63

ACCOUNT NAME: NBM Distribution Limited

ACCOUNT NUMBER: 00624772

TRADE REFERENCES:

Brand-Rex Limited

Viewfield Industrial Estate

Glenrothes

Fife

KY6 2RS

01592 778495

Mr Alan Finch

[email protected]

Responsibility: Darryl Parsons

Position Held: Financial Controller

Email: [email protected]

HellermanTyton Limited

43-45 Salthouse Road

Cornwell Business Park

Brackmills, Northampton

NN4 7EX

01604 706633

Mrs Sue Kerrison

[email protected]

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THE BETTER PAYMENT PRACTICE CAMPAIGN

NBM Distribution has signed up as a member of the Better Payment Practice Campaign scheme and has

committed to abide by this voluntary code of practice.

Over 1,400 companies have already made the commitment to prompt payment for the benefit of their

business. They have signed up to the Better Payment Practice Code established in 1998 by business and

government together to help improve culture amongst organizations trading in the UK. The code is

supportedbypublic,aswellasprivatesectororganizations.Collectivelytheyrepresentabout20%ofthe

UK Gross Domestic Product.

The simple code details the following obligations of

a business to its suppliers:

• Agreepaymenttermsattheoutsetofadeal

and stick to them.

• Explainyourpaymentprocedurestosuppliers.

• Paybillsinaccordancewithanycontractagreed

with the supplier or as required by law.

• Tellsupplierswithoutdelaywhenaninvoiceis

contested, and settle disputes quickly.

By agreeing to these terms and signing up to the

code, NBM Distribution has demonstrated to their

customers and suppliers, their commitment to good credit management and paying on time.

More information on this code of practice can be found on the Better Payment Practice Campaign website,

www.payontime.co.uk

Responsibility: Danny Kindell

Position Held: Director

Email: [email protected]

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CUSTOMER ACCOUNTS POLICY

CREDIT LIMITSIt is our company policy to credit check our customers on a regular basis. These company credit checks give

us an indication on the Trading Credit Limit for limited companies, partnerships and sole traders.

This limit is based upon the latest available financial information, i.e. the last ‘filed’ audited accounts and

any other positive (or negative) information they may have access to.

This credit limit we set for each account is based upon the limit we are given, see also discretionary limits

(below).

Once a limit has been set, if the level of trading increases to or beyond the limit, we (on the instruction of

our Managing Director) are still able to increase the Credit limit.

At this time, NBM will review the latest financial information available, and are likely to increase the limit,

unless, we originally applied for less than were available, or we can submit copies of new unaudited/

management accounts. If there are new accounts, which show an improvement, we may agree to increase

the limit.

Itisalsopossiblethatifthelatestaccountsshowapoorresult,ourrequestcantriggerareductionorzero

rather than the increase hoped for. Please note that NBM do monitor companies and if at any time they

receivegood,oradversetradinginformation,wecanoccasionallyreceiveanincrease/areduction,orzero

‘out of the blue’. If the limit is increased, we will then advise our customer’s accounts department by fax or

email of the change and our account system will be updated accordingly.

If the limit is decreased or removed, we will review the account. If we are unable to provide a discretionary

limit, we will call to advise the client personally before we email the advice.

ACCEPTED METHODS OF PAYMENT• Cheque Wedonotacceptpostdatedcheques

• BAC’s Pleaseallow2/3daystoclear.Pleaseadviseusbyemail

• CHAP’s Sameday.Pleaseadviseusbyemail

• DebitCard Switch,Solo,VisaDelta,MaestroorVisaElectron

• CreditCards Nofee

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NEW CUSTOMERSIf a new customer places an order, the first question we will ask, is; do they want a credit account? If they

prefernottohaveone,wewillgivethemanaccountreferencewithacreditlimitofzeroandwilltreatthem

as a ‘Proforma’ account (see below).

If they do wish to open an account we will email the appropriate application form and follow the procedure.

If the first order is a proforma basis either by choice, the order is so urgent that it cannot wait for the

account application process, or we are unable to obtain a credit limit and the order value (gross – with VAT)

exceeds £5000, then we will require cleared funds before we can dispatch the goods. To speed things up,

we can suggest a CHAP’s payment (same day, but we might not be able to find out until 5pm, after our

couriers have gone).

ACCOUNT APPLICATIONOnce we have established what type of business we will be trading with, Limited Company, Partnership or

Sole Trader, we will email the appropriate account application form. Once we have received the completed

form, which must be signed by an appropriate signatory to accept our terms, we will then apply to our

Credit facility requesting a limit based on likely turnover.

Once a credit limit is established, we will then email our customer to advise them of their credit limit and

account reference. Please note that we do unfortunately get lower limits than we have applied for and

sometimeszero.

This is because the business has not been trading for long enough to have ‘filed’ and accounts, because they

are late filing accounts, their accounts show a poor result or there is some form of adverse trading history.

In this case the application and all other relevant paperwork will be passed to our Financial Director for a

discretionary decision (see below). If we are unable to give discretionary limit, we will write to the customer

advising of our decision. The account will then be treated as Proforma (see below).

PAYMENT TERMSOur standard terms are Month End + 30 days. For customers who do not have a credit account, please see

‘New Customers’ (above) or Proforma accounts (below).

PROMPT PAYMENTBy negotiation.

PROFORMA ACCOUNTSOnce we have received payment we will allocate/order the goods and dispatch/invoice the goods as soon

as possible.

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Responsibility: Danny Kindell

Position Held: Director

Email: [email protected]

OVERDUE ACCOUNTSCustomers will be placed on ‘Credit Hold’ by our accounts department for invoices that have not been

paid within terms. We allow a maximum of 5 working days for delay in the post etc. then an account will

automatically go on Delivery Hold. If at this time, there are any outstanding orders that may be affected we

will advise the person who placed the order.

If the account is still overdue and we have not received a satisfactory explanation, 14 days later a final

demand will be faxed or emailed.

If in the unlikely event that further 7 days elapses and we still have not received settlement or a satisfactory

explanation, we will then pass the paperwork to our solicitors who will pursue the debt on our behalf. At

this point we will automatically remove the customer credit limit. We will only re-instate it when the debt is

paid and we can satisfy ourselves that the situation is not likely to re-occur. If it does re-occur and we have

to involve solicitors for a second time, the credit facilities will not be re-instated.

Please note that if a customer is on hold, we will still accept new purchase orders. When the account comes

off hold, the goods will be allocated/ordered to be shipped as soon as possible. Please not that if a customer

is on credit hold, we will accept payment for the overdue amount (not for new orders) b credit card or debit

card.Ifacreditcardisused,wewillrequireafaxedordertoauthoriseustoraiseaninvoiceforthe2%credit

card fee plus VAT. Debit cards do not carry a fee and no new order will be required.

DISCRETIONARY LIMITSIf we are unable to obtain a sufficient insured limit, we are quite willing to add our own temporary or long-

term limit. The decision can only be made by our Finance Director and will be based on a combination of our

history of individual accounts, long standing relationships, previous good payment records, trade references

and close communication.

STATEMENTSAre sent by email or post as payment becomes due. Or by request.

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QUALITY MANAGEMENT POLICY

It is the policy of NBM Distribution Limited to be a market driven, competitive supplier to the

Data Communication Networking Industry. Furthermore, the company shall strive to demonstrate a

superior service to its customers and contribute to the success and growth of the business.

The company wishes to achieve this through a continual programme of improvement and to regularly assess

the procedures and products and fully utilise the potential of the resources and personnel of the company.

In line with the above objectives, the directors of the company are committed to the implementation

of and continued compliance with a Quality Management Policy meeting the requirements of

BS EN ISO 9001:2008.

It is the responsibility of all company personnel to familiarise themselves with the procedures and controls

of this policy and ensure compliance with them.

Responsibility: Sean Donaldson

Position Held: Director

Email: [email protected]

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Cer

tific

ate

of R

egis

tratio

n This is to certify that the Quality Management System of NBM Distribution Limited Unit 3-4, Kings Park Industrial Estate, Primrose H, Kings Langley, Hertfordshire, WD4 8ST applicable to The distribution of computer networking components and products for the information technology industry has been assessed and registered by NQA against the provisions of BS EN ISO 9001 : 2008 This registration is subject to the company maintaining a quality management system, to the above standard, which will be monitored by NQA.

Certificate No:Date:Reissued:Valid Until:EAC Code:

84877 April 199725 May 201225 May 201519/29

The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA.NQA is a trading division of Ascertiva Group Ltd, Registration No. 02513162. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable, Bedfordshire, LU5 5ZX.This certificate is the property of NQA and must be returned on request.

BHead of NQA

A

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HEALTH & SAFETY, QUALITY & ENVIRONMENTAL POLICY

NBM Distribution Limited is a leading distributor in providing network products into a global market. We

recognise the importance of good Health & Safety, Quality, and Environmental practice in all our processes.

To achieve this and our business vision, we operate management designed systems that address:

• Therequirementsofourcustomers,whilstrespectingtheneedsandsafetyofouremployeesand

the environment in which we operate.

• BSENISO9001:2008andotherrelevantstandards.ThisappliestoourUKmanufacturingand

distribution activities.

Our policy is:

• Tomeetallhealth&safety,productqualityandenvironmentallegalandotherrequirements

appropriate to our business.

• Tocontrol,reduceoreliminateanyactualorpotentialhazardorpollution.

• Tocontinuallyimprovetheperformanceofourcompanybysettingandreviewing

management objectives.

• Tomaintaintheawarenessofallstaffaboutthecompany’s

policy and their understanding of how it effects them with regard to

health & safety, quality and environmental issues.

• Toprovideinterestedpartieswithrelevantandappropriateinformation.

• Toensuretheseaimsareachievedbytheuseofappropriateproceduresandmanagement

systems that will be systematically monitored, audited, reviewed and improved.

This policy, and the procedures that extend from it, are approved by the undersigned and must be adhered to

by all personnel.

Responsibility: Danny Kindell

Position Held: Director

Email: [email protected]

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PRODUCT CONFORMITY

All products supplied by NBM Distribution have been procured from an approved supplier to the company

and manufactured in accordance with the manufacturers / suppliers descriptions and specifications.

The goods have been stored under suitable conditions, not used, modified or repaired and have been

subjected to our own Quality control system requirements.

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Responsibility: Danny Kindell

Position Held: Director

Email: [email protected]

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DISTRIBUTION CERTIFICATES

NBM Distribution distribute a wide range of products associated with the Computer Network Cabling industry.

Products are selected on the basis of their quality and performance against relevant industry standards.

We have selected the following companies, who provide NBM Distribution with products that are World Class

and exceed the performance requirements laid down in the international standards for each of their product

sets, i.e. Category 5, Class D, Category 6, Class E and 10Gigabit, Class EA solutions.

Attached are the distribution certificates from Brand-Rex and HellermanTyton, with whom we have had

relationships with for over 10 years.

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Responsibility: Danny Kindell

Position Held: Director

Email: [email protected]

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GENERAL

In these Terms and Conditions “The Company” means “NBM Distribution Limited”.

“The Customer” means the company, firm or person whom is placing the order

with “The Company”.

All goods supplied or orders accepted are subject to the following terms and

conditions. No addition or variations to these Terms and Conditions shall be

binding unless it is in writing and duly signed by an authorised representative of

“The Company”.

Intheeventofanyinconsistencyorconflictbetween“TheCustomers”orderand

“The Company’s Terms and Conditions”. These Terms and Conditions shall prevail

unless it has been agreed in writing and duly signed by an authorised representative

of “The Company”.

“The Company” may from time to time and without notice change or alter these

Terms and Conditions.

QUOTATIONUnless otherwise stated quotations submitted to “The Customer” will be valid for

a period of 30 days from issue.

DELIVERYDelivery will be made to “The Customers” delivery address within the UK. “The

Company” must be informed in writing within 5 working days of receipt of any

goods with respect to any claims by “The Customer” for damaged goods or of

short deliveries.

The delivery time and date shall not be of the essence of the contract, while “The

Company” will use all reasonable endeavours to adhere to “The Customers”

delivery times.

Prices specified are for the goods ex-premises of “The Company”; “The Company”

will use all reasonable endeavours to adhere to “The Customers” delivery times.

Prices specified are for the goods ex-premises of “The Company”. “The Company”

has the option to charge additionally for the carriage to “The Customers” delivery

point.

20% of the invoice value may be charged to “The Customer” in the event of

the goods being returned to “The Company” if the goods and delivery has been

executed in accordance with “The Customer’s” original instructions.

TITLETitle of the goods shall only pass to “The Customer” when all amounts due from

“The Customer” have been paid in full to “The Company”.

“The Company” may at any time recover all or part of the goods supplied to“ “The

Customer’s” delivery point if “The Company” judges that the amount of monies

outstanding exceeds the credit limit. In this event “The Customer” may for this

purpose allow “The Company” servants or agents to enter the premises of “The

Customer” to reclaim the goods.

RISKThe risk will pass to “The Customer” when a shipment or part shipment has

reached “The Customer’s” delivery point.

PAYMENTPayment for the goods shall be met within Month End plus 30 days of the invoice

date and shall be in UK sterling.

Where payment of the goods or part of the goods is due and has not been met

by “The Customer” without prejudice to its other rights. “The Company” shall be

entitledtochargeinterestontheoutstandingpaymentsatarateof3%paabove

the Barclay’s Bank interest base rate from the time of the outstanding invoice date

until the date that the full payment has been made.

Payments shall not be delayed by “The Customer’s” in the event of additional

goods, defects or omissions that would not materially effect the use of the goods.

Any product consignment shall be treated as a separate contract and accordingly

paid for.

LAWThe headings used in these Terms and Conditions and in the order in which they

are set out shall be ignored for the purpose of construction.

The contract, including these Terms and Conditions shall be governed by and

constuned in all respects in accordance with English Law.

PRICES“The Company” may alter the prices from time to time without notice to “The

Customer”.

AllpricesquotedareexclusiveofValueAddedTax(20%)butVATwillbeaddedat

the current rate and paid for by “The Customer” in accordance with the payment

terms.

LIABLILITYThe responsibility for ensuring safe storage and safe product installation of the

products shall be with “The Customer”.

“The Customer” shall ensure that all warnings and instructions that are issued by

“The Customer” are passed on to its employees handling the product or in the

event the customer’s clients.

Under no circumstances shall “The Company” be liable to incur any greater liability

to “The Customer” that the total sums paid hereunder by “The Customer” to

“The Company”.

FORCE MAJEURE“The Customer” of “The Company” shall not be responsible for any failure to

perform or for any delay in performing the contract or any part there of due to or

principally due to failure or breakdown of machinery or plant, insufficient materials

or manufacturing facilities or an act of God, government act or embargo, fire, riot,

war, or any other similar cause beyond the reasonable control of “The Customer”

or “The Company”.

TERMS & CONDITIONS

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CONTACT INFORMATION

Company: NBM Distribution Limited

Address: 3–4 Kings Park, Primrose Hill, Kings Langley, Hertfordshire, WD4 8ST

Telephone: 01923 270301

Fax: 01923 270147

Email: [email protected]

Website: www.nbm-distribution.co.uk

Contacts: DannyKindell•MANAGING DIRECTOR•[email protected]

SeanDonaldson•SALES DIRECTOR•[email protected]

MichelleBeddall•PA, RETURNS, WARRANTY APPS •[email protected]

DarylTrent•OPERATIONS MANAGER•[email protected]

NigelDooler•SALES MANAGER NORTH•[email protected]

MarkRoper•SALES MANAGER MIDLANDS•[email protected]

LucyKelly•SALES MANAGER SOUTH•[email protected]

DaveBull•BUSINESS DEVELOPMENT MANAGER•[email protected]

DuncanHarris•SALES OFFICE MANAGER•[email protected]

JoCross•OPERATIONS COORDINATOR•[email protected]

JenniMorris•OPERATIONS ASSISTANT•[email protected]

NicolaBrown•INTERNAL SALES•[email protected]

KatrinaFarthing•INTERNAL SALES•[email protected]

BrionySumner•INTERNAL SALES•[email protected]

RobertRichardson•TECHNICAL SALES•[email protected]

ChrisCarrington•INTERNAL SALES•[email protected]

VinnyElliott•INTERNAL SALES•[email protected]

CarolRees•OFFICE ADMINISTRATOR•[email protected]

VickyKellett•OFFICE ADMINISTRATOR•[email protected]

DarrylParsons•FINANCIAL CONTROLLER•[email protected]

TonyBrowne•MANAGEMENT ACCOUNTANT•[email protected]

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AWARDS

APPENDIX 01

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