National Gambling Fono 2009

Gambling Debt Helpline 0800 654 658 www.gamblingproblem.co.nz

National Gambling Fono 2009

Pasifika Gambling Helpline 0800 654 657Pasifika Gambling Helpline 0800 654 657

Pasifika Gambling Helpline

“Vai Lelei”

with

Hana Asi-Pakieto and Viliami Ahokava


Background History


• 1992 – Gambling Hotline launched

• 1998 – Standalone company: Gambling Problem Helpline

• 1999 – Gambling Helpline Website www.gamblingproblem.co.nz

• 2001 – Pasifika Gambling Helpline – December

• 2003 – Maori Gambling Helpline and Youth web site

• 2004 – Name change - Gambling Helpline

• 2005 – GH DVD/Video wins international award

• 2008 – MOH and Lifeline sign Gambling Helpline contract 2010 Nov 1 GH commences 24hour service


Purpose


Primary:

To provide by Pasifika for Pasifika gambling counselling, information and referrals to gamblers and Significant others, in order to empower callers to make changes, to re-enforce the reduction of gambling and harm and to increase understanding of problem gambling.

Secondary:

To raise the understanding of problem gambling in the Pacific community and with related service providers

Helpline 0800 654 655 www.gamblingproblem.co.nz

Services


• Provide gambling addiction phone counselling support for the Pacific community

- Offer Pacific appropriate counselling using a range of Pacific and mainstream approaches depending on the needs of client

- Offer crisis management and harm reduction counselling, including interventions when necessary

• Alerts and Interventions for at risk clients

- Intervene if a client is at risk of harming themselves or another person or has intentions of killing themselves.

- Police may be contacted.


Services

• Brief/Full Interventions and Ongoing Callback Support

– Arranging to call clients back at a time agreed with them or the client calling the PI Helpline regularly.

- Build trust and rapport- Facilitate the fonofale framework and other Pacific models for

assessment guides- Enable ongoing communication in the context of extended

family/multiple home environments and shift work.

• Referrals to face-to-face counselling

There are few Pacific face-to-face gambling counselling agencies so most referrals are to mainstream agencies. The choice of agency is the caller’s prerogative.

Pasifika Gambling Helpline 0800 654 657


Difference from main Helpline Service

Additional cultural approaches include:

• Use of native tongue and cultural understanding

• Establishing rapport through personal resources such as church and other relationships and understanding the musu and fakama (shame) callers may have

• Use of stories, metaphors and narrative – an oral approach (talanoa)

• Gender matching, e.g. an older male caller matched with a male counsellor



Statistics


Overall Ethnicity - Gamblers and Significant Others combined

% European Maori Pasifika Asian Other

1999 69.5 19.0 3.8 1.5 6.2

2000 65.0 21.7 5.1 2.3 5.9

2001 63.5 22.6 5.9 2.8 5.4

2002 62.2 22.7 6.8 3.7 4.1

2003 60.3 24.3 7.7 3.9 3.9

2004 57.6 24.8 7.8 5.5 4.4

2005 57.2 23.7 7.6 7.1 4.5

2006 56.5 24.1 8.5 7.0 4.0

2007 54.4 24.3 10.0 6.4 4.8

2008 54.8 24.6 8.3 8.3 4.0

2009 ytd 56.9 22.4 8.1 7.1 5.5

Notes: All analysis incls only those where ethnicity is known. Source: Gambling Helpline New Zealand Database


The Importance of Client Choice

• Details of each intervention agency is given to the client. Selection usually based on locality and accessibility for client.

• It is not GH policy to prefer one over another; client’s choice will always be respected. We attempt to reconnect clients to the same agency if they identify a certain agency.

• Common client questions to GH counsellors include:– Who do you recommend?– Who do you think is the best?– What’s the difference?

GH staff are trained to give the client all the agencies available, reminding clients that all agencies are trained to work with people having problems with gambling or being affected by someone’s gambling behaviour.



Statistics by Age and Region


Age by Ethnicity - Percentage of Total Clients

2009% Maori Pakeha Pasifika Asian

Under 20 2.1 3.1 0.0 5.6

20-25 11.6 12.7 12.9 16.7

26-34 32.6 17.5 29.0 44.4

35-59 50.5 51.8 58.1 27.8

60+ 3.2 14.9 0.0 5.6

New Pacific Islands Clients by Region – Gamblers only

% 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Auckland 70 60 70 72 58 66 63 77 75 71 61

Wellington 18 15 14 11 18 15 16 11 9 8 22

Other 11 25 17 17 24 19 21 12 16 21 17

Total 100% 100% 100% 100% 100% 100% 100% 100%100

% 100% 100%

Source: Gambling Helpline New Zealand Database

Helpline 0800 654 655 www.gamblingproblem.co.nzPasifika Gambling Helpline 0800 654 657Pasifika Gambling Helpline 0800 654 657

• Advantages– Clients resistant to attending F2F may be supported by

telephone until they are ready for these sessions.

– Clients who are well known in a community may be reluctant to seek F2F counselling from services located within the community

– It is a suitable mode of therapy delivery prior to or between F2F counselling sessions (Swinson et al, 1995)

– Beneficial as a supportive net between F2F sessions (Coman, 1996; Flynn et al, 1993)

Disadvantages

- Absence of visual and non-verbal cues

Advantages and Disadvantages of Telephone Counselling


Pasifika Gambling Helpline


Operating Hours

Tuesday 5 pm – 9 pm

Thursday 6 pm – 9 pm

Friday 12 noon – 4pm

0800 654 [email protected].

www.gamblingproblem.co.nz


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National Gambling Fono 2009

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