National E-Governance Plan & Common Service...

National e-Governance Plan

National Workshop on Land Policies and Administration for

Accelerated Growth and Poverty Reduction in the 21st Century

National E-Governance Plan & Common Service Centres:

An Overview

5th January 2006


Focus on E-Governance

Administrative Reforms“….. E-Governance will be promoted on a massive scale. ….”

E-Governance included in the UPA Government’s NCMP & endorsed by the Cabinet (May 2004)

An unprecedented opportunity to change the way the country is governed


NeGP Vision

All Government services accessible to the common man

in his locality

through a One-stop-shop (integrated service delivery)

ensuring convenience, efficiency, transparency & reliability


Approach & Strategy


NeGP Approach

Focus on Public Service Delivery & Outcomes

Process Re-engineering & Change Management are critical

Radically change the way government delivers services

Centralized Initiative, Decentralized Implementation

Implementation framework evolved accordingly

Project Implementation in Mission Mode

Empowered Mission Teams – professionals & domain people

Effective Public Private Partnership is crucial

Think Big, Start Small and Scale Fast


NEGP Implementation Strategy

Standardization of core policies & practices to ensureIntegration of servicesInteraction between applications

Candidate list of projectsMission projects identified largely based on intensity of citizen interface26 MMPs identified so far


Implementation Modalities proposed


Implementation Modalities

Cabinet Committee on Economic Affairs- All program-level policy decisions, approval of large projects

Apex Committee headed by Cabinet Secretary

To drive the program & resolve inter ministerial issues

• Enforce standardization, interoperability, single - window service delivery

Committee headed by Secretary, Expenditure To sanction, appraise projects

Integrate funding decisions, minimize overlaps


Central MMPs -Implementation Modalities …

Responsibility of each GoI Department

Define objectives, services and service levels, milestones, timelines & methodology for each MMP

Project implementation in mission mode

Mission Leaders & Empowered Mission Teams to be constituted

Technical support to be provided by DIT & NIC, NISG –including ensuring adherence to standards

Apex Committee to ensure adherence to overall policy, strategy framework


State MMPs - Implementation Modalities …

Responsibility of State Governments

Put in place institutional framework

Implementation in Mission Mode

Technical support by State IT Dept. (thru SeMT), NIC & NISG

MMPs under overall guidance of respective Central Ministry

Define minimum services and service levels

Technical Coordination, overall architecture by DIT


Role of DIT - Implementation Modalities …

Department of Information Technology to

Assist Apex Committee to manage program & serve as its Secretariat

Address Standardization, Interoperability, Security issues

Implement Pilots / Infrastructure/special projects

Technically appraise MMPs & assist Departments & augment their capacity to design, implement & monitor MMPs

Programme Management Unit created to discharge above functions (set up, being augmented)


Common Service Centres


The CSC Scheme: A Critical Component of the NeGP

Critical component of NeGP : aims to provide a network of service points across the country.

However, role goes beyond that of a delivery vehicle for e-Government

Aim is to enable access to a large number of government & private services like

e-Government, education, health, credit, entertainment etc.


The Experience so far…

Approximately 15,000 IT-enabled centers exist : CIC, Bhoomi, e-Seva, e-Choupal, Drishtee, Grasso, etc.

Mission 2007 has been propagating Village Knowledge Centers (VKCs) with very similar objectives

CSC Scheme formulated after extensive discussions with various stakeholders to allow for capture of their inputs, experiences and challenges


The Experience so far…

Experience shows that a center based on limited category of services viable only in certain environments, mostly urban.

Such models difficult to scale up & sustain in rural areas

Critical mass is essential to optimize

Sustainable scaled up implementation could be achieved in a collaborative framework, through:

an innovative combination of structured environments;

rural entrepreneurship and market mechanisms

government policy and support

The proposed CSC Scheme aims to achieve these objectives through a Public Private Partnership (PPP)


The Services Model

E-Government Services

Market Linkages

Education, Healthcare, AgriculturalExtension, etc

Entertainment

Data Collection,

Rural BPOs, etc.

Save Costs

Quality of Life

Social Development

Create Income Opportunities

Value-adds

The power of the CSC would lie its focus on content customization and

multi-lingual delivery of End-to-End Services


Restructuring Service Delivery

A simple AIDS Awareness poster could be delivered to 100,000 villages quickly, by using the CSC network

The channel needs to be exploited by all Government departments like Health, Education, Agriculture, etc.

CSCs could be used for agriculture extension

As access points for the AGMARKNET & AGRISNET for farmers

• CSCs already being looked at by banks like ICICI to push micro credit, insurance etc.

Being looked at as points of delivery of e posts by Deptt of Posts.

Deptts have to relook at their delivery process taking into account the CSC….. NOW.


The Configuration Mix

Three possible configuration

Type B

• 1 PC + OS • Printer cum Scanner • Digicam• UPS (15 Min Back Up) • Genset• Furniture & Fixtures• Installation &

Commissioning• Television &

DVD/VCD Player • Wireless Connectivity

Type C


Commissioning• Television &

DVD/VCD Player • Wireless Connectivity• Extra PC + OS + Software • Projector

Rs.2 L (20%)Rs.1.25L (80%)

Type A


Commissioning

Rs. .6L (0%)


Effecting Transformations

The CSCs would be the platform for fundamental transformation of the ways in

which development challenges would be met in rural India

E-Government

AgricultureSocial Inclusion

Tele-medicineEducation

Entertainment


Closer linksbetween

Government &Citizens

Higher administrative

efficiency& reducedred tape

Cost-effectiveaccess to

GovernmentServices

Structured system to manage

issues of health,education,

etc.

Timely deliveryof critical

Information &Services

Over 400,000 new employment

opportunitiesin rural India

CSC

The CSC Impact


The CSC Structure


The Challenge: Building 100,000 Rural Businesses

The CSC Scheme is NOT about rolling out hardware

The CSC Scheme encourages private sector & local community participation

Looks beyond the physical infrastructure.

Focus on how to involve local communities, seed and nurture the rural entrepreneurs,

Government support perspective

Shift away from a Capital Subsidy model to a revenue support model.


The Implementation Framework

DIT

NLSA

STATE GOVERNMENT

STATE LEVEL AGENCY

SCA

VLE


Strategy for Government Support

Finance for basic CSC infrastructure available through lending agencies

Real challenge is in running & sustaining CSCs

Strategy is to provide revenue support to the Opex

Revenue support ensures commitment towards sustainability, minimizes risks.

Allows Government to optimize its funds by back ending the support.

Support estimated at 33% of operating expenses (Guarantee)

To be provided through a price discovery method


Timelines


Project Phases

ProjectDevelopment

Put operational variables in

place

Set up physical, digital andtechnology

infrastructure

Phase 1 Phase II Phase III

Ongoingsupport

QuarterEnding MAR’

06JUN’0

6SEPT’

06DEC’0

6MAR’0

7JUN’0

7PHASE I

PHASE II

PHASE III


Thank you

R. Chandrashekhar,Joint Secretary, E-Governance,

Department of Information Technology,Government of [email protected]


Reinventing Service Delivery for the New Age

All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access

State Wide Area Networks (SWANs)/NICNETScheme for Rs 3334 cr approved

SWANs for 17 States for Rs 1027 cr sanctioned

Tech Standards (eg TCP/IP) formulated by NIC

National Data Bank/ State Data Centres ( SDCs)

Common Service Centres (CSCs) primary mode of delivery (100,000 vs. 600,000 villages)


NEGP –Mission Mode Projects (MMPs)

MMPs identified on the basis of high citizen / business interface –projects cover range of key services offered by department

Integrated• e-BIZ•EDI •India Portal• Common Service Centers• EG Gateway• E Courts• E-Office••E ProcurementE Procurement

State •Agriculture•Land Records•Transport•Treasuries•Commercial Taxes•Gram Panchayats•Municipalities• Registration•Police••EmplmtEmplmt. Exchange. Exchange

•Central• Income Tax• Central Excise • Passports/Visa & Immigration • MCA 21•National ID•Pensions

•Industry Initiative• Banking• Insurance


NEGP – Components

• Core Policies

• Core Infrastructure

• Support Infrastructure

• Technical Assistance

• Organization Structures

• R&D

Program Components

Responsibility of DIT & DAR&PG

Responsibility of DIT

•• HRD & TrainingHRD & Training

•• Awareness & Awareness & AssessmentAssessment


Program ManagementOverall Governance Structure

Cabinet/ CCEACabinet/ CCEA

Project Committees

Project Owners(Central Line Ministries

/ State Government)

Sub-Program Committees

Apex CommitteeExpenditure

Finance Committee

National e-GovernanceAdvisory Board(Chairman MCIT)

National e-GovernanceAdvisory Board(Chairman MCIT)

Project ApprovalProgramme Monitoring

NEGP Strategy Setting

Working Group (Chairman Secy DIT)

Working Group (Chairman Secy DIT)

Program Management Unit

DIT

Programme Secretariat

Implementation

Programme Approach


Unique ID & Government Services

• Birth Certificate• Health Care

• Examination Results

• Employment Services• Vehicle Registration• Driver’s License• Passport/Visa

• Agriculture • Land Record• Property Registration • Taxes (Income, Other) • Utility Services• Municipality Services

• Pensions• Insurance• Health Care • Death Certificate

•National ID

•National ID

•National ID

•National ID

•National ID

Same process applied to the Business Lifecycle

ID based on electoral data – speed, economy


Institutional framework & Capacity Needs

•Policy Formulation•Committing Resources•Taking hard decisions

•Preparing Roadmaps•Prioritization•Frameworks, Guidelines

•Monitoring Progress•Inter-agency Collaboration•Funds Management•Capacity Management

•Conceptualization•Architecture •Definition (RFP, SLA…)

•Bid Process Management•Project Monitoring•Quality Assurance

Leadership & Vision

Program Development

Program Management

Project Development

Project Management

SeMT

DeMT

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