Nathan Brown

Phone: (801) 319-5111 Email: npb007@gmail.comLinkedIn Profile: http://www.linkedin.com/pub/nathan-brown/6/a1a/37b

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OBJECTIVE: My professional and personal goals continue to be rooted in recognizing inefficiencies and creating the solutions. Working “smarter” rather than “harder,” I am passionate about using the knowledge I've gained to solve these complex technology challenges.

KEY CAREER RESPONSIBILITIES:

Telecommunications Strategic Planning / Telecommunications Billing and Reconciliation / VoIP Design, Engineering and Implementation / Project Leadership / Annual and Monthly Budgeting / Cell Phone Billing and Management /

Project Management / Capital Expenditure Planning and Implementation / Global Telecommunication and Data Service Contract Negotiation / Vendor Relations / Board of Directors Liaison for Global Telecommunications

PROFESSIONAL EXPERIENCE:

Project/ Program Manager, Carousel Industries, March 2012 to May 2015Primarily responsible for: managing projects between multiple vendors, locations and staff. Responsible for time management, billing, PO request and fulfillment, carrier and vendor contacts. Primarily responsible for resource management, management of customer relationships, schedules, facilities access, etc. Subject Matter Expert covering: Professional IT/Business Analytic evaluations, Consultant responsibilities covering all attendant Project Design, Implementation, Disaster Recovery, Ongoing Maintenance and Implementations. Creating specifications and benchmarking Key Performance Indicators (KPI) for all IT/Business interactions.

Key Projects & Achievements: Worked on Global deployment of IP telephony, remote office connectivity for UBS Financial Services, Morgan Stanley Smith Barney and CSX Transportation.. Responsibilities include: Process management, resource allocation, MS Project Plans, Budget, Scheduling, Executive Reporting and Billing.

IT/Telecommunications Project Manager, MonaVie LLC, June 2007 to Oct. 2011Subject Matter Expert Executive Reporting, Business Case, Design, Budget, Implementation of Keystone Projects and Programs, such as: Infrastructure, Video, Telecommunications, Business Continuity/Disaster Recovery, and Carrier Negotiation and Budget Analyst for a quickly expanding, billion dollar, company.Responsibilities included: global voice and data service contract negotiation; telecommunication and Internet service invoicing audit and reconciliation; voice and data circuit inventory and mapping; international remote office site design and implementation; managed Unified Communications project integrating voice, video conferencing and Microsoft Exchange; VoIP network design and implementation; VoIP quality of service (QoS) specification; and international voice routing for global call center. Responsible for project budgets exceeding $15 million and annual telecommunications budget (including planning, oversight and monthly and year-end reconciliation).

Key Projects & Achievements: Global VoIP network planning, design and implementation. IT Project Management, with emphasis on market facilities development. Microsoft Office and Project expertise. Experience using standard project management tools: PMP, PMI, SDLC. Liaison between IT department and multiple business units, with emphasis on Project Development and Implementation. ShoreTel, Cisco and Avaya IP phone system implementation and administration. Also, legacy Nortel Networks voice applications. Designed and implemented VoIP for customer calls from multiple international locations. Global telecommunications service auditing for all voice and hi-cap data services including: E1/T1, MPLS, Frame-relay and DSL. Designed and implemented MPLS data network for multiple international locations. Designed and implemented VoIP using VPN and toll services.

Managed global call center routing and ITFS access. Video Conferencing and MPLS Quality of Service design and implementation. Documentation of entire dial-plan, routing and service associations. Cell phone administration, including inventory control, plan management and implementation.

Global Telecommunications Senior Manager, Tahitian Noni International, 2003 to 2007Manage global telecommunications department in a $500 million corporation. Responsibilities included: global voice and data service contract negotiation; telecommunication and Internet service invoicing audit and reconciliation; voice and data circuit inventory and mapping; international remote office site design and implementation; VoIP network design and implementation; VoIP quality of service (QoS) specification; and international voice routing for global call center. Also responsible for $2 million + annual telecommunications budget, including planning, oversight and monthly and year-end reconciliation.

Key Projects & Achievements: Global VoIP network planning, design and implementation. Designed and implemented VoIP/MPLS for customer calls from Chile and Japan. Global telecommunications service audit for all voice and hi-cap data services including: E1/T1, MPLS, Frame-relay and DSL. Designed and implemented VoIP using VPN and toll services. Managed global call center routing and ITFS access. Senior Project Manager on installation, implementation and training of Avaya Media Server (S8300, S8500, and S8700), Definity G3R remote office, fiber remote, Centre Vu CMS call manager, IP phones and Audix voice mail. Implementation Lead for Microsoft Intecom PBX installation and roll-out. Documentation of dial-plan, routing and services on Avaya Media Server, Definity and IP Office call platforms.

Telecommunications Consultant, 1994 to present Design, upgrade and maintain voice and data network solutions utilizing the technologies from Avaya/Lucent, Nortel Networks, Aspect Communications and Cisco.

Key Projects & Achievements: Morinda/Tahitian Noni International – Avaya Telecommunications database management, adds, moves and changes, vector/vdn reprogramming, announcement and conference call administration. Cable Tech Incorporated – Nortel Networks Meridian X11 database administration, equipment audits, routing management and documentation. Broadband Solutions LLC – Cisco wireless design and implementation of wireless ISP network operation centers. 802.11a/b regulation, FCC Code research and commercial/residential topology management. Supervise the work of multiple installation and design technicians.

Telecommunications Analyst/Lead Technician, Convergys Corporation, 1999 to 2002 Responsibilities included: Implementation of multiple projects, database, routing and announcement administration; daily maintenance and creating/maintaining documentation on multiple call platforms; led and directed the telecommunications team on daily administration and new program integrations; Vendor and service provider contacts. Directly involved in both operations and business related decisions affecting call center productivity.

Key Projects & Achievements: Project Manager on installation, implementation and training of Avaya Definity G3R remote office, fiber remote, Centre Vu CMS call manager, IP phones and Audix voice mail. Project Manager on installation, implementation and training of Aspect Communications ACD, including database and routing design. Implementation Lead for Microsoft Intecom PBX installation and roll-out. Documentation of entire dial-plan, routing and service associations on Nortel Meridian and Avaya Definity call platforms.

CREDENTIALS:

Technical Certifications and Training: Database Administrator – Aspect Communications ACD Maintenance – Aspect Communications Avaya ACD, CMS and AD Installation and Maintenance – Nortel Networks Meridian X11 ACD Routing and Design – Nortel Networks Network Installation and Design – BICSI (Building Industrial Consulting Services International) Media Server VoIP Engineering and Administration – Avaya Communications Definity G3R and Prologix Administration and Maintenance – Avaya Communications Valid US Passport

References available upon request