Indian IT-BPO Industry: Building Future Ready OrganizationsChennai, 28-29 July 2010Key TopicsPast Decade Employment Facts and ImpactHRs four levers to build Future Ready !r"ani#ations$ustained %nvest&ent in 'rainin"!((ortunities for Career )ro*th+ana"in" ,eo(le Challen"es effe-tively.nsurin" Cost Co&(etitivenessHR /est ,ra-ti-es and 01$$C!+ %nitiatives! increase in direct employment"#! increase in t$e s$are o% organized pri&ate sector'() o% total incremental ur*an employment in t$e last decadeBy +,+, - Direct employment o% -, million" Indirect employment o% +, million./Employment opportunities %or di&erse sections o% t$e society0i&eli$ood %orEconomically *ac12ardEmpo2ering t$e yout$Bridging t$e gender di&ideEmployment *eyond3r*an areasEmploying t$e Di%%erently a*led234 of the %'-/,! *or5for-e fro& e-ono&i-ally ba-5*ard se-tions234 of the %'-/,! *or5for-e fro& e-ono&i-ally ba-5*ard se-tions%ndustry avera"e a"e6 227 years%ndustry avera"e a"e6 227 years2874 *o&en e&(loyees in F909: a--ount for ;34 of fresher inta5e228etting ne2 standards o% 2or1 en&ironmentBy +,+, ( mn 2omen employees' mn direct employees in tier +9# locations?01$$C!+ .valueserve survey findin"s, 7300 (arti-i(ants (an %ndia0eading trans%ormation in Tier - cities" e/tending impact to Tier +9# locationsBy +,+,: ':- mn incremental direct 7o*s in tier - locations" #:; mn incremental direct 7o*s in tier +9# locations> Direct employment - -:< million> Indirect employment - =:# million> . +! gro2t$ in F4,(-,< in engineering colleges and tec$nical graduates@(;) o% t$e total engineering colleges@+) o% t$e total inta1e o% tec$nical graduates> Direct employment - -:= la1$> Direct dependents supported- '!> -:=! gro2t$ in F4,(-,< in engineering colleges and tec$nical graduates@>um*er o% engineering colleges- um*er o% tec$nical graduates - (,;?,,,> 81ill De&elopment trainings in tier +9# locationsTier - Tier +9#+oro--o$(ain A$1+eBi-o)uate&ala@lo*al and Di&ersi%ied 2or1%orceAnosB +,,= +,,; +,,+ost -o&(anies on this list are en"a"ed in %' as *ell as /,!Industry in t$e process o% *uilding $ig$ energy 2or1%orce %ocused on %uture aspirations> 'ier 1 fo-us in %ndia > 'ier %% and rural o((ortunities> Car"ely do&esti- *or5for-e > +ulti-ultural *or5for-e, 13-204 forei"n ori"in> %ndian (oli-ies and (ro-esses > )lobal (oli-ies and (ro-esses> Jelivery--entri- &ana"e&ent *ith li&ited -areer fo-us> +ulti(le, s(e-iali#ed do&ain eB(ertise> )eneralist s5ill set > Jo&ain-s(e-ifi- business 5no*led"e> 'alent (ool fo-used on delivery > 'alent (ool *ith value add -a(ability throu"h innovation, analyti-s, .RFJFuture Decade> 'ier % delivery fo-us in %ndia > 'ier 2=8 and rural o((ortunitiesPast decadeKey Topics,ast Je-ade @ .&(loy&ent Fa-ts and %&(a-tHRs four levers to build Future Ready !r"ani#ations8ustained In&estment in Training!((ortunities for Career )ro*th+ana"in" ,eo(le Challen"es effe-tively.nsurin" Cost Co&(etitivenessHR /est ,ra-ti-es and 01$$C!+ %nitiatives8ustained in&estment in trainingBPO IT 8er&ices1nalyti-sFF1HR%nsuran-eEORE I>TE>8IJE>D58PE5ID0IKDTIO>EORE I>TE>8IJE>D5-TE5G8PE5ID0IKDTIO>Colle"e,ost Colle"e,re Colle"e.ffi-ien-yCertifi-ationKithin -olle"e and outside6- .n"ineerin", R%+, 'estin", et-In&esting in training t$roug$ structured training programs" a%%iliation 2it$ academia" In-$ouse uni&ersities .ffi-ien-yCertifi-ationColle"e,ost Colle"e,re Colle"eIndustry supplementing t$e Education system8pend o%38D -:' *illion on training acti&ities in F4,Ci-ense to !(erate>'rainin" Road&a( for ea-h .&(loyee>/usiness Rotations F !n-the-Nob eB(erien-e>FF1 Jo&ain Certifi-ations - CF1, )11,Build Operating 0eaders5ase E/ample 0IT In%otec$6s 5areer De&elopment Frame2or1Career Jevelo(&ent Fra&e*or5 has 8e&encareer trac1s *ith detailed Nob des-ri(tions.&(loyees desi"n their develo(&ent (lans based on individual as(irations F o((ortunitiesavailableCareer Counselors +obility6 %nter=intra tra-5s Co&(eten-y develo(&entEp$asi86 Daram*$ Program Building leaders$ip %rom 2it$in5D8E BD5K@RO3>D - +(hasi$ started an e&(loyee leadershi( -a(ability buildin" (ro"ra&- DDRDEBG in 2008G 1i&ed at identifyin" hi"h (otential e&(loyees at the entry level and the Nunior -adre a-ross the enter(rise and "roo&in" the& for leadershi( at the &iddle &ana"e&ent levelG'he (ro"ra& is tailored to su((ort the various business units and fun-tions that eBist in +(hasi$ by -ou(lin" a stron" fra&e*or5 *ith uniIue business -onstraints and reIuire&entsGFor eBa&(le, in HR, identified individuals s(end 3 &onths ea-h *or5in" in 8 different HR fun-tions @ fro& &annin" the hel( des5, to ba-5"round verifi-ation and HR line @ both learnin" and deliverin" on the day to day tas5sGG %n the last 8 &onths, the e&(loyee is ali"ned to a fun-tion outside HR to "et an outside-in (ers(e-tive so that they -an -o&e ba-5 and be a better (artner to the businessG'his is su((orted by a stron" learnin" deliverable as *ell, *here ea-h e&(loyee &ust -o&(lete &andatory learnin" -ourses, -ondu-t 5no*led"e sharin" sessions and &u-h &oreGBE>EFIT86>'he -o&(any has retained 100 (er -ent of the e&(loyees *ho "raduated fro& this (ro"ra&>.&(loyees had transfor&ed into "eneralists *ith a stron" fun-tional foundation>,rodu-tivity of the e&(loyees in-reased substantially>!ne of the "raduates (ro"ra& &ana"ed the &id-year enter(rise (erfor&an-e &ana"e&ent, (ro-ess, another hel(ed build the enter(rise (otential (ro"ra&and yet another drove the &i"ration of the enter(rise (ersonnel +%$ fro& one (latfor& to anotherKey Topics,ast Je-ade @ .&(loy&ent Fa-ts and %&(a-tHRs four levers to build Future Ready !r"ani#ations$ustained %nvest&ent in 'rainin"!((ortunities for Career )ro*thEanaging People 5$allenges e%%ecti&ely.nsurin" Cost Co&(etitivenessHR /est ,ra-ti-es and 01$$C!+ %nitiativesIndustry ta1ing signi%icant measures to manage c$allenges e%%ecti&elyEmployee retentionGig$ Dttrition le&elsDttracting rig$t talent0eaders$ip pipeline" trained middle management> Eonetary *ene%its6 Retention bonus, re*ardin" &erito-ra-y, .$!,s > >on-monetary *ene%its6 Continuous s5ill develo(&ent: innovation -ulture: a--elerated "ro*th tra-5, Nob rotation1*ards to re-o"nise, a-5no*led"e, a((re-iate and re*ard e&(loyees a-hieve&ent = eBe&(lary ,erfor&an-eEmployee Engagement culture t$at permeates t$roug$ t$e organizationCo&(any ne*sletters$o-ial &edia%nternal blo"sCross-fun-tional "rou(s for (roNe-ts)rou( a-tivities @s(orts = arts = &usi-Ceadershi( intera-tion.du-ation, )reen %', health, rural develo(&ent, u(lift&ent of *o&en and -hildren, et-Ea$indra 8atyam0ets Tal16 Ceadershi(F HR -onne-t sessions *ithoffshore and onsite e&(s5EO Blog6 Co&&uni-ates *ith e&(loyees: also see5s ideas = vie*s and o(inions on various to(i-sP Kone6 .&(loyees -an raise a -on-ern or (rovide -onstru-tive su""estions on 5ey (ro-esses8teriaIndi&iduals: ,at on the /a-5 1*ard, $tar ,erfor&er 1*ard, Con" $ervi-e 1*ard, $tar of the +onth 1*ard, %nstant Re-o"nition and $(e-ial 1*ards, et-

Teams: $tar 'ea& 1*ard and 'ea& 1*ardEa$indra 8atyam@ame 5$angers6 'o identify 5ey 1sso-iates to leadtransfor&ation Nourney0eaders$ip I 0ocation 5ouncils6 .&(o*er&ent and distributed leadershi(for decentralized and quicker decision makingRainma1ers6 $ales 1sso-iates "et-to"ether to share notes on business , &ar5et develo(&ent, et-IBE Da1s$E:!:I:T:E: -a&(s6 For "irl students to ta5e u( s-ien-e as a -areer , thus enhan-in" the resour-e (ool 8:T:E:E: -a&(s: 'o en-oura"e -hildren *ith s(e-ial needs to ta5e u( s-ien-e F te-hnolo"y as a -areerG 'hey "o throu"h a 3-day -a&( and year-lon" &entorin" by e&(loyees8trategize$eein" !((ortunityTrans%orm%nvest&ents in %nnovationRealize%nnovation RolloutInno&ation %or E/cellence D2ard: !r"ani#ation *ide %nnovation -ontest to "enerate novel ideas: $enior leaders a-t as +entors In&estment 5ouncil:Foru& *hi-h evaluates and invests in ne* ideas8$ado2 Board:.n-oura"es youn" leaders to "ive innovative ideas by involvin" the& in strate"i- (lannin"Re-o&&ends s(e-ifi- (ro(osal to C.! and C!!!versees and &onitors (ro"ress on a((roved invest&entsFuturus @ for -o invention *ith -usto&ers /% innovation lab *ith the .-ono&i- Jevelo(&ent /oard $in"a(oreCo&(eten-y Co.s @ -reated *ith 1llian-e (artners for various hori#ontals L$1,, !ra-le, /%, C,+, %.$M and Perti-als L1ero, /F$%, +f"M+obility labs in -ollaboration *ith Canvas+.n"ineerin" Palidation CabCusto&er s(e-ifi- innovation labiDecisionsTE: /% Fra&e*or5 *hi-h *as enhan-ed based on a )rant by )ovt of $in"a(ore, based on li-ense sale ofanalyti-al a((li-ationsEngineering 0a*: Jesi"n and (rototy(e develo(&ent of bevera"e dis(enser for an FF/ &aNorOracle Deli&ery E/press: QJelivery O,ressQ offers its .R, -usto&ers a ra(id eBe-ution tool *ith a--elerators to su((ort different servi-e offerin"sForld 5up +,-,: /uilt the first *eb based, inte"rated, s-alable, reusable .vent +ana"e&ent $yste& for F%F1: desi"ned and built the 'ea& $ervi-es (rodu-t bein" used for a first ti&e at the Korld Cu(Ea$indra 8atyam 3sing Inno&ation as a retention toolKey Topics,ast Je-ade @ .&(loy&ent Fa-ts and %&(a-tHRs four levers to build Future Ready !r"ani#ations$ustained %nvest&ent in 'rainin"!((ortunities for Career )ro*th+ana"in" ,eo(le Challen"es effe-tivelyEnsuring 5ost 5ompetiti&enessHR /est ,ra-ti-es and 01$$C!+ %nitiativesDnnual Incremental engineering %res$er addition? Q,,,? F4,--, Po-ational $5ill Jevelo(&ent> 01C, 01C-'e-h>.stablishin" 0e* %%%'-,hase %%> $-alin" u( ,hJ (ro"ra&> Po-ational $5ill Jevelo(&ent> 01C, 01C-'e-h>%ndustry-1-ade&ia Fa-ulty &entorshi( (ro"ra&s LC$RM> 0ational Fa-ulty Jevelo(&ent,ro"ra&>%ndustry-1-ade&ia Fa-ulty &entorshi( (ro"ra&s LC$RM> 0ational Fa-ulty Jevelo(&ent,ro"ra&>.du-ation Keb of Collaboration> Resear-h $tudy> ,arti-i(ation in Eey )overn&ent (oli-y %nitiatives L0ECM F L0$J+M et-> .vents LForu&s, %' $e&inars, $u&&itsM>.du-ation Keb of Collaboration> ,arti-i(ation in Eey )overn&ent (oli-y %nitiatives>.du-ation Keb of Collaboration> ,arti-i(ation in Eey )overn&ent (oli-y %nitiatives8T3DE>T8FD530T4OTGER8>D88OE initiati&es *road *ased and aligned to Industry aspirationsT$an1 4ou