NAS Service Plans for Brazil, Argentina, & Mexico

06 2010

Iomega Confidential 2

Iomega Service Plans Benefit Comparison

Enhanced Service Plan

Enhanced Service Plan

Enhanced Service Plan

Premium Service Plan

Product Categories covered

Home Media NHD, ix2, ScreenPlay Director

NAS ix4 Desktop Series

NAS ix4 Rackmount Series

NAS ix4 Rackmount Series

Free phone support (business hours)

ü ü ü ü

Advance replacement ü ü ü ü

24/7 phone support (After hours and weekends English only)

ü ü ü ü

On-site service (next day)

ü

Channel Sku (physical) 34755 34754 34753 34752

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Service Plan

Iomega Confidential 4

Service Plan Activation

Customer Must Register Service Plan to Activate:• Customer will receive a unique service plan number• Customer will register that unique number at www.iomegareg.com• Complete online registration form

• Registration creates a contact in Iomega’s system• Warranty validation, contact details, and products all in one system!

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How to Obtain Service

• To obtain customer support service, customers can visit www.iomega.com/support/contact

• To check their warranty status, customers can visit https://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=14431

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Verifying A Service Plan in RightNow

Agents Verify Customers Have Service Plan in RightNow:• By viewing the serial number and service plan information in the ‘Product

Registration/Validtion’ tab in the RightNow console

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Onsite Coverage- Brazil

CityAnapoles Belem Belo Horizonte Blumenau BrasiliaCampinas Campo Grande Confins Cuiaba Curitiba Florianópolis Fortaleza Foz do Iguaçu Goiania Joao Pessoa Londrina Maceio Manaus Natal Porto Alegre Recife Ribeirão Preto RIO DE JANEIRO Salvador SAO PAULO NCC São Luis Vitoria 

NBD Onsite Coverage

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Onsite Coverage- Argentina

CityBuenos Aires Cordoba Ezeiza La Plata Mar del Plata Mendoza Neuquen Rosario Salta Tucuman 

NBD Onsite Coverage

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Onsite Coverage- Mexico

CityAcapulco Aguascalientes Campeche Cd. Cuahutemoc Cd. Juárez Cd. Victoria Chetumal Chihuahua Chilpancingo Colima Cuernavaca Culiacan Durango Ensenada Guadalajara Guanajuato Hermosillo Jalapa La Paz León Manzanillo Matamoros Mazatlán Merida Mexicali Mexico Monterrey Morelia Nogales 

Nvo. Laredo Oaxaca Pachuca Piedras Negras Pto. Juárez Puebla Queretaro Reynosa Salina Cruz Saltillo San Luis Potosí Tampico Tapachula Tehuacan Tepic Tijuana Tlaxcala Toluca Torreón Tuxpan Tuxtla Gutiérrez Veracruz Villahermosa Zacatecas 

NBD Onsite Coverage