Nancy A Daniel

CAREER OBJECTIVETo succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.

PROFESSIONAL EXPERIENCE

Technical Support Associate Aug’12 – Oct’13

IBM India Pvt. Ltd, Bangalore

NOTABLE CONTRIBUTIONS ACROSS ASSIGNMENTS

Technical Support Associate

The key responsibilities & skills for this role have been:

- Take remote control of end-users' computers to troubleshoot, diagnose and resolve complex issues, troubleshoot software, hardware and network issues

- Train end-users how to setup and use new technologies- Install, configure and upgrade PC software and operating systems.- Mentoring new Team members, Following up on tickets created by new members- Checking ticket quality of team members- Checking tickets to ensure valid transfer to the resolver groups

Achievements:

- Received the Best performer award- Was among the top 10 performers for several months

Image/ Simulation QA and Scheduling Coordinator June’14 – Till Date

Deluxe Digital Studios, Bangalore

The key responsibilities & skills for this role have been:

- Performing final quality checks on files before delivering them to the client- Coordinating between Account coordinators (in LA, London and Montréal) and teams across the world- Assigning new projects to translators- Converting video files to different formats (NTSE, PAL, DVD etc...)- Creating DVD menus and troubleshooting any bugs found- Checking to see if the technical aspects adhere to client’s needs before delivery- Acting as a mediator between clients and different teams in the company- First point of contact for all other teams within the post production chain.

Achievements:

- Received the clearest coordinator award

KEY STRENGTHS

- Good Communication Skills- Fast Learner- Patient and detail oriented- Organized- Good Problem solving skills- Independent

EDUCATIONAL QUALIFICATION

BE in Information Science CMR Institute of Technology

12th (PUC) Christ Junior College

10th Std (ICSE) Baldwin Girls’ High School

PERSONAL DETAILS

Date of Birth 22nd October 1990Nationality IndianCorrespondence Address No 11, 4th Cross, Vasanthnagar, Bnagalore-560052 Mobile No +91-9886637788Email Id nancy22_1990@yahoo.co.inLanguages known English, Tamil, Kannada, Hindi, French

I would like to assert to the fullest satisfaction that, I would put in my best efforts in the organization and work for the best possible results.

Nancy A Daniel