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  • Name

    SAP Services

    Date

    SAP Advanced Delivery Management

  • 2012 SAP AG. All rights reserved. 2

    Agenda

    SAP Advanced Delivery Management : An Overview

    Deep Dive on New SAP Advanced Delivery Models

    Examples of Services delivered via the new SAP Advanced Delivery Model

    Assemble to Order and Industrialized Delivery Model

    Design based Delivery Model

    Next Steps

  • SAP Advanced Delivery Management

    An Overview

  • 2012 SAP AG. All rights reserved. 4

    Mission: Radically Change Traditional Services Model

    Shorten

    Implementation

    Time to Weeks

    Deliver in Factory

    Mode that Scales

    Globally

  • 2012 SAP AG. All rights reserved. 5

    The Big Idea Apply Modular* Approach to Services

    START four variants with high

    effort of creation

    MODULARIZATION two configurable

    parts (modules)

    RESULT any number of variants

    possible with minimal effort

    * Source: Porsche Consulting, Caracho 07, Varianten Reichtum

  • 2012 SAP AG. All rights reserved. 6

    The New Services Playbook and Organization

    People

    Skills Enablement Adoption

    Organization

    Local Near-shore Off-shore

    Systems and Infrastructure

    Content Methodology

    Service Portfolio

    Customers and Partners

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  • 2012 SAP AG. All rights reserved. 7

    The 4 delivery Models which drives a consistent Shift

    towards Assemble-to-Order Delivery

    7

    Expert Based Design based Assemble to Order Industrialized

    Highly skilled

    consultant delivering

    one-off results. e.g.

    QA Services, Expert

    on demand

    Traditional projects,

    with strong reliance

    on blueprinting. e.g.

    CRM,ERP,SCM,

    PLM, SRM projects

    Assembled using

    predefined building

    blocks. e.g. Fast Track

    to deliver ERP solution

    Highly packaged

    service with fixed

    scope, fixed price.

    e.g. RDS, Technical

    Upgrade

    DELIVERY

    APPROACH

    DEPLOYMENT

    MODE

    REMOTE

    SHARE

    ASPIRATION

    Build to Order Assemble to

    Order

    Local, Nearshore, Offshore

    HIGH MEDIUM to HIGH LOW to MEDIUM LOW

    Shift towards Assemble to Order

  • 2012 SAP AG. All rights reserved. 8

    Mapping Customer Requirements to our

    4 Delivery Models

    An Automotive Customer may reach out to SAP for one of the following scenarios

    Scenario 1 : Customer would like SAP experts to review the project and identify

    any quality concerns.

    Scenario 2 : Customer would like to design and innovate to-be sales processes

    and implement SAP solutions utilizing industry standards and best practices.

    (Detailed Blueprinting, Rapid Deployment of SAP CRM and SAP CRM rapid-

    deployment solution for customer segmentation with SAP HANA)

    Scenario 3 : Customer would like to implement defined to-be sales processes

    according to industry standards and best practices as well as enhance the

    capability to target potential customers using SAP solutions. (Rapid Deployment of

    SAP CRM and SAP CRM rapid- deployment solution for customer segmentation

    with SAP HANA)

    Scenario 4 : Customer already has a strong sales process running with the help of

    SAP CRM. Customer wants to further improve performance of analyzing customer

    data. Hence they need Customer Segmentation with SAP HANA (SAP CRM rapid-

    deployment solution for customer segmentation with SAP HANA)

  • 2012 SAP AG. All rights reserved. 9

    How SAP Advanced Delivery Model answers customers

    requirements..

    RDS CRM

    QA

    Services

    Industry

    Business

    Process

    Content

    RDS

    Customer

    Segmentati

    on with

    SAP HANA

    QA

    Services

    QA

    Services

    QA

    Services

    RDS

    Customer

    Segmentati

    on with

    SAP HANA

    RDS

    Customer

    Segmentati

    on with

    SAP HANA

    RDS CRM

    Scenario 1

    Scenario 4

    Scenario 3

    Scenario 2

    Expert-based

    Industrialized

    Assembled-to-order

    Design-based

  • 2012 SAP AG. All rights reserved. 10

    Mapping of Delivery Model per Service

    Introduction of tasks for every deliverable

    Delivery Models with clear work breakdown structures which include

    Deployment mode (local, nearshore, offshore)

    Delivery mode (on-site, remote)

    Q-Gate acceptance criteria

    Tasks

    Skills level needed per task

    PMI accreditation

    1

    2

    3

    0

    1

    2

    3

    4

    The methodology behind the 4 delivery models

    ASAP for Advanced Delivery Management

  • 2012 SAP AG. All rights reserved. 11

    Aligned Content Architecture is key to assembling building

    blocks (structured assembly)

    Enabling reuse Ensuring consistency Common standards

    Task Repository key component for content reuse

    Need for clear assembly Guidelines (e.g. to cover dependencies between Services, implementation sequence)

    11

    Content

    Content

    Delivery

    Content Task

    Repository

    Bid

    Scoping Assembling Estimation,

    calculation,

    pricing

    Initiation,

    planning

    Execution,

    monitoring

    Start

    Scoping

    Start

    Assembling

    See Automated

    Calculation

    See Planning

    Cockpit

    Start Guided

    Deployment

    Systems & Tools

    Pre-packaged content and lean implementation

    technology (supported by SAP Solution Manager)

  • 2012 SAP AG. All rights reserved. 12

    SAP would not have won the Services

    deal had it not been for the Advanced

    Delivery Management approach. ADM

    (ERP FIS) was the deal maker for SAP

    services and a big part of SAP signing a

    group software deal as well.

    Trevor Harding, CIO, RainbowFoods

    The rapid deployment allowed us to

    implement the solution with minimal staff

    our dedicated CRM IT employee started

    two weeks after going live

    Craig Pedersen, Director of ecommerce,

    Hunter Douglas, Inc

    Project Efficiency and the Reaction From Customers is

    Very Encouraging

    Customer Service company completed SAP ERP

    implementation in 12 weeks.

    Manufacturing customer implemented SAP CRM

    solution in 16 weeks.

    Life Sciences company implemented SAP CRM solution

    in 13 weeks.

    Chemical company implemented Sybase Mobile Sales

    for SAP CRM in 7 weeks.

    Public Services Organization implemented SAP SRM

    and Master Data Management in 16 weeks.

    Pharmaceutical Company implemented SAP CRM in

    15 weeks.

    Public Services Organization implemented SAP

    Learning Solution in 13 weeks.

    Implementation Projects

  • 2012 SAP AG. All rights reserved. 13

    SAP Receives 2012 Vision Award from the

    Technology Services Industry Association

    SAP Demonstrates Game-Changing Innovation in Technology Services

    SAP was named as the winner of the 2012 TSIA Vision Award in the Services Practitioner

    category during the TSIA Awards Luncheon at Technology Services World 2012 Best

    Practices conference in Santa Clara.

    The awards were the result of TSIAs third annual Service Revolutions competition,

    featuring a series of on-stage demonstrations revealing the latest innovations in

    technology servicesfrom cutting-edge services new to the market, to start-ups with

    innovative service models, to the newest advances in service technology, to the latest

    breakthroughs from the emerging world of service science. Winners were selected by a

    live audience of industry practitioners along with a panel of expert judges.

    The 2012 Vision Awards are based on the theme, True vision is having the intelligent

    foresight to define a better, more productive future. SAP demonstrated its new

    SAP Advanced Delivery Management Approach.

    Introduced in 2010 and growing year over year, the TSIA Vision Awards recognize game-changing ideas in technology services

    that propel the industry ahead and shape emerging trends, said J.B. Wood, CEO of TSIA. SAP not only delighted and impressed

    the audience with its new SAP Advanced Delivery Management Approach, but it demonstrated a most unique and compelling

    approach to driving technology services toward the future. We were proud to honor them at our TSW Best Practices event.

    More information on the Vision Awards and the Service Revolutions competition can be found at

    www.tsia.com/awards_and_certifications