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Welcome NADA Welcome NADA AttendeesAttendees

2009 NADA Convention & Expo2009 NADA Convention & Expo

New Orleans, LANew Orleans, LA

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Scheduling ChallengesScheduling Challenges

Maximize Shop RevenuesMaximize Shop Revenues

Optimize Loaner Use – Minimize Optimize Loaner Use – Minimize RentalsRentals

Efficiently Manage Client Efficiently Manage Client ServicesServices

Book Appointments Quickly & Book Appointments Quickly & AccuratelyAccurately

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Customer Service Customer Service ChallengesChallenges

Find Earliest Available Dates for Find Earliest Available Dates for ServicesServices

Greet Service Clients when they Greet Service Clients when they ArriveArrive

Keep Customer Contact Keep Customer Contact Information CurrentInformation Current

Meet Promised Delivery TimesMeet Promised Delivery Times

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The Solution is… The Solution is… ShopTrakShopTrak

Schedules & Manages ALL Your Schedules & Manages ALL Your ResourcesResources

Replaces ALL Your Non-Integrated Replaces ALL Your Non-Integrated SystemsSystems

Helps meet JD Power Helps meet JD Power RecommendationsRecommendations

Increases Revenues & Customer Increases Revenues & Customer RetentionRetention

Scheduler

View and book available time for ALL your shops in one place.

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AccurateAccurate Shop Time Shop Time SchedulingScheduling

Schedule ‘Actual’ Job Hours – Not Schedule ‘Actual’ Job Hours – Not ‘Billable’‘Billable’

See Available Shop Time a Week at See Available Shop Time a Week at a Glancea Glance

Account for Holidays, Training, Account for Holidays, Training, Everything!Everything!

Multi-Days – Multi-Shops – One Multi-Days – Multi-Shops – One AppointmentAppointment

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PrecisePrecise Courtesy Vehicle Courtesy Vehicle TrackingTracking

Book & Track Loaners by TypeBook & Track Loaners by Type

Handle Multi-Day Loaners & Handle Multi-Day Loaners & Carry-OversCarry-Overs

Remove Loaners from Fleet for Remove Loaners from Fleet for MaintenanceMaintenance

Book Loaner & Appointment Book Loaner & Appointment SimultaneouslySimultaneously

Scheduler

The ShopTrak Scheduler lets you book an appointment time, courtesy vehicle and valet ALL at once.

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PowerfulPowerful, Versatile , Versatile SchedulingScheduling

Schedule Specific Times & Limits Schedule Specific Times & Limits for Waitersfor Waiters

Manage Valets, Shuttles, Car Manage Valets, Shuttles, Car Washes – Anything!Washes – Anything!

View Every Resource for a Week-View Every Resource for a Week-at-a-Glanceat-a-Glance

Meet JD Power ‘Within 3-Days’ Meet JD Power ‘Within 3-Days’ RecommendationRecommendation

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FastFast, Error-Free , Error-Free SchedulingScheduling

One-Click Booking of Every One-Click Booking of Every Resource & ServiceResource & Service

Eliminate Accidental OverbookingEliminate Accidental Overbooking

Multi-Location Call-Center Multi-Location Call-Center FeaturesFeatures

100% Customizable to Suit Any 100% Customizable to Suit Any NeedsNeeds

Appointment – Client & Vehicle

Verify Customer contact information right on the Appointment screen.

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BoostBoost CSI & Customer CSI & Customer RetentionRetention

Eliminate Customer Line-upsEliminate Customer Line-ups

Coordinate Drop-Off & Shuttle Coordinate Drop-Off & Shuttle TimesTimes

Minimize No-Shows with Minimize No-Shows with Reminder TrackingReminder Tracking

Book Appointments for ‘Any’ or Book Appointments for ‘Any’ or ‘Specific’ Advisor‘Specific’ Advisor

List of Appt Reminders

The ShopTrak Task List provides a list of all appointment reminders.

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Stay Up-To-DateStay Up-To-Date With With CustomersCustomers

Verify & Update Contact Verify & Update Contact Information Information Every VisitEvery Visit

Enforce & Track Updates – Advisor Enforce & Track Updates – Advisor AccountabilityAccountability

Store Extra Info for Loaner Store Extra Info for Loaner Agreements, etc.Agreements, etc.

Instant Access to R/O, Service & Instant Access to R/O, Service & Promo HistoryPromo History

Client Profile – Vehicles & History

Vehicle Record

List of Appointments

The List of Appointments provides at-a-glance overview of the entire days activities - real time!

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TrackTrack Jobs & Promise Jobs & Promise TimesTimes

Track & Manage Promise Times With Track & Manage Promise Times With EaseEase

Effective ‘Popup’ Follow-Up RemindersEffective ‘Popup’ Follow-Up Reminders

Status Screens Identify Potential Status Screens Identify Potential ProblemsProblems

At-a-Glance ‘Live’ Overviews for At-a-Glance ‘Live’ Overviews for ManagersManagers

Appointment – Check-in & Tracking

ShopTrak monitors job progress, and alerts advisors about promise times.

Appointment - Services

Book multiple jobs, in multiple shops over multiple days - ALL in one Appointment.

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PromotePromote Your Specials Your Specials

Manage Any Type of PromotionManage Any Type of Promotion

Track Promotion Acceptance & Track Promotion Acceptance & RejectionsRejections

Promos Integrated Into Appointment Promos Integrated Into Appointment ScreenScreen

Detailed History for Statistical Detailed History for Statistical ReportsReports

List of Clients

Find customers and vehicles in seconds

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Proven ResultsProven Results

ShopTrak has contributed to ShopTrak has contributed to AutoWest BMW being #1 in AutoWest BMW being #1 in profitability for the past two profitability for the past two years among Canadian BMW years among Canadian BMW dealers.dealers.

It can do the same for you.It can do the same for you.

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The Bottom LineThe Bottom Line

MORE Revenues from Your ShopMORE Revenues from Your Shop

LESS Expense for Courtesy LESS Expense for Courtesy VehiclesVehicles

BETTER Customer Service & BETTER Customer Service & RetentionRetention

GREATER Control of All Your GREATER Control of All Your ResourcesResources

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Improve Your Business Improve Your Business

For a demonstration of ShopTrak and how it For a demonstration of ShopTrak and how it can improve your operation and profit, can improve your operation and profit, contact us:contact us:

Phone:Phone: 1.866.4-UPFILE (487-3453) 1.866.4-UPFILE (487-3453) Email:Email: sales@upfile.com

Web:Web: www.upfile.com

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