NACE 2009 Attendee Brochure

8
NEW STRATEGIES. Smart. Compelling. Relevant. Essential. CONFERENCE: November 4-7, 2009 EXPOSITION: November 5-7, 2009 Mandalay Bay Convention Center Las Vegas, Nevada USA www.NACEexpo.com 2009 NEW REALITIES.

description

NACE 2009 comprehensive brochure featuring schedule, sessions, key events and expo information.

Transcript of NACE 2009 Attendee Brochure

Page 1: NACE 2009 Attendee Brochure

NEW STRATEGIES.

Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009

Mandalay Bay Convention CenterLas Vegas, Nevada USA

www.NACEexpo.com

Smar

t. Co

mpe

lling

. Rel

evan

t. Es

sent

ial.

CONF

EREN

CE:

Nove

mbe

r 4-7

, 200

9EX

POSI

TION

: Nov

embe

r 5-7

, 200

9

Man

dala

y Ba

y Co

nven

tion

Cent

erLa

s Ve

gas,

Nev

ada

USA

ww

w.N

ACEe

xpo.

com

Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:

• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin

• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!

• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!

Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.

•  85+ educational sessions led by experts in their field – education relevant to what you need to know now.

•  Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!

•  Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.

•  Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.

•  Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.

•  World-class showcase of companies representing the best collision repair equipment, product and services.

•  Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.

•  Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!

Your #1 Resource for Answers and Solutions:

•Re

gist

ratio

n•

Hous

ing

&T

rave

l•

Exhi

bito

rLis

ting/

Sear

ch•

Expo

Flo

orP

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•Se

ssio

nLi

stin

g•

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ion

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riptio

ns

•Sp

eake

rs•

Add-

OnE

duca

tion

Optio

ns•

Free

On-

Floo

rEdu

catio

n•

NAC

ECO

NN

EC

T

•Co

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tionP

OIN

T•

CARS

Info

rmat

ion

•Ne

wP

rodu

ctP

avili

on•

OEM

Pav

ilion

-NE

W!

•He

avy

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ilion

-NE

W!

•Au

toG

lass

Wee

kDe

tails

•In

dust

ryR

esou

rces

•...

And

Mor

e!

Go to

ww

w.N

ACEe

xpo.

com

for:

If yo

u’re

invo

lved

in a

ny a

spec

t of c

ollis

ion

repa

ir...

If y

ou o

pera

te a

n in

depe

nden

t, sp

ecia

lty, d

eale

rshi

p or

fran

chis

e fa

cilit

y...

If yo

u’re

an

owne

r, m

anag

er, t

echn

icia

n, jo

bber

, dis

trib

utor

, man

ufac

ture

r or

cla

ims

prof

essi

onal

... N

ACE

is th

e ev

ent f

or y

ou.

NAC

E is

stil

l the

onl

y ev

ent s

peci

fical

ly d

esig

ned

for t

he c

ollis

ion

repa

ir pr

ofes

sion

al –

offe

ring

a co

mpe

lling

edu

catio

nal l

ine-

up o

f top

ics

mos

t rel

evan

t to

you

and

your

dai

ly c

halle

nges

and

op

port

uniti

es, a

s w

ell a

s a

wor

ld-c

lass

exp

ositi

on!

New

real

ities

cal

l for

new

stra

tegi

es.

NACE

200

9 –

Smar

t. Co

mpe

lling

. Rel

evan

t. Es

sent

ial.

2009

2009

Produit par par

2009

2009

Produit par par

20

09

20

09

Prod

uit p

arpa

r

2009

2009

Produit par par

2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW

creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.

NEW REALITIES.

This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.

NACE 2009 – Smart. Compelling. Relevant. Essential.

Opening General Sessionsponsored by

Keynotesponsored by

NACE Welcome Receptionsponsored by Captain “Sully”

Sullenberger

Regi

ster

ing

and

book

ing

hote

l res

erva

tions

is a

SNA

P!

Go

toth

eRe

gist

ratio

n&

Tra

vels

ectio

nof

ww

w.N

ACEe

xpo.

com

for:

Chec

k th

e w

ebsi

te fo

r hot

el s

peci

als

beyo

nd th

ese

low

er n

ight

ly ra

tes!

Airl

ines

– fa

res

are

chan

ging

dai

ly…

boo

k ea

rly a

nd s

ave

mon

ey!

ww

w.H

anle

yWoo

dHou

sing

.com

for a

com

plet

e lis

ting

of d

isco

unts

from

:Am

eric

an |

Con

tinen

tal

| N

orth

wes

t |

Wes

tJet

| J

et B

lue

Plus

…A

vis

and

Budg

etd

isco

unts

are

ava

ilabl

efo

rren

tals

!Driv

eto

Veg

as!

Hote

l Pri

ces

– at

thei

r lo

wes

t pri

ces

in y

ears

!Bo

ok e

arly

to g

et th

e ho

tel o

f you

r cho

ice.

Six

gre

at p

rope

rtie

s to

cho

ose

from

:M

anda

lay

Bay.

......

.....

$149

-$18

9M

GM

......

......

......

......

.. $1

09-$

159

Exca

libur

......

......

......

.. $4

1-$8

3Th

eHO

TEL.

......

......

....

$174

-$21

4Lu

xor..

......

......

......

......

$69

-$13

9N

ew Y

ork-

New

Yor

k...

$99-

$149

NA

CE

P.O

. Box

612

128

Dal

las,

TX

7526

1-21

28

Cust

omer

Ser

vice

866.

860.

1962

SAVE

$$$

Regi

ster

by

Sept

embe

r 24

th

SAVE

$$$

Regi

ster

by

Sept

embe

r 24

th

PRSR

TST

DU.

S. P

OSTA

GE

PAID

Dalla

s,T

XPE

RMIT

#77

8

Supe

r Pa

ss P

acka

ge –

sta

rtin

g at

$28

5 –

incl

udes

ope

ning

gen

eral

se

ssio

n an

d ke

ynot

e, u

p to

nin

e se

ssio

ns, o

ne n

etw

orki

ng re

cept

ion

and

expo

s –

the

best

val

ue

Wed

nesd

ay D

ay P

ass

–st

artin

g at

$20

0 –

incl

udes

on

e se

ssio

n tic

ket t

o an

y of

the

Wed

. tim

eslo

ts, o

ne n

etw

orki

ng

rece

ptio

n, a

nd e

xpos

Expo

Pas

s –

star

ts

at o

nly

$10

– in

clud

es

adm

issi

on to

CAR

S, N

ACE

and

all e

xpo

extra

s

Page 2: NACE 2009 Attendee Brochure

NEW STRATEGIES.

Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009

Mandalay Bay Convention CenterLas Vegas, Nevada USA

www.NACEexpo.com

Smar

t. Co

mpe

lling

. Rel

evan

t. Es

sent

ial.

CONF

EREN

CE:

Nove

mbe

r 4-7

, 200

9EX

POSI

TION

: Nov

embe

r 5-7

, 200

9

Man

dala

y Ba

y Co

nven

tion

Cent

erLa

s Ve

gas,

Nev

ada

USA

ww

w.N

ACEe

xpo.

com

Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:

• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin

• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!

• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!

Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.

•  85+ educational sessions led by experts in their field – education relevant to what you need to know now.

•  Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!

•  Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.

•  Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.

•  Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.

•  World-class showcase of companies representing the best collision repair equipment, product and services.

•  Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.

•  Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!

Your #1 Resource for Answers and Solutions:

•Re

gist

ratio

n•

Hous

ing

&T

rave

l•

Exhi

bito

rLis

ting/

Sear

ch•

Expo

Flo

orP

lan

•Se

ssio

nLi

stin

g•

Sess

ion

Desc

riptio

ns

•Sp

eake

rs•

Add-

OnE

duca

tion

Optio

ns•

Free

On-

Floo

rEdu

catio

n•

NAC

ECO

NN

EC

T

•Co

nnec

tionP

OIN

T•

CARS

Info

rmat

ion

•Ne

wP

rodu

ctP

avili

on•

OEM

Pav

ilion

-NE

W!

•He

avy

Duty

Pav

ilion

-NE

W!

•Au

toG

lass

Wee

kDe

tails

•In

dust

ryR

esou

rces

•...

And

Mor

e!

Go to

ww

w.N

ACEe

xpo.

com

for:

If yo

u’re

invo

lved

in a

ny a

spec

t of c

ollis

ion

repa

ir...

If y

ou o

pera

te a

n in

depe

nden

t, sp

ecia

lty, d

eale

rshi

p or

fran

chis

e fa

cilit

y...

If yo

u’re

an

owne

r, m

anag

er, t

echn

icia

n, jo

bber

, dis

trib

utor

, man

ufac

ture

r or

cla

ims

prof

essi

onal

... N

ACE

is th

e ev

ent f

or y

ou.

NAC

E is

stil

l the

onl

y ev

ent s

peci

fical

ly d

esig

ned

for t

he c

ollis

ion

repa

ir pr

ofes

sion

al –

offe

ring

a co

mpe

lling

edu

catio

nal l

ine-

up o

f top

ics

mos

t rel

evan

t to

you

and

your

dai

ly c

halle

nges

and

op

port

uniti

es, a

s w

ell a

s a

wor

ld-c

lass

exp

ositi

on!

New

real

ities

cal

l for

new

stra

tegi

es.

NACE

200

9 –

Smar

t. Co

mpe

lling

. Rel

evan

t. Es

sent

ial.

2009

2009

Produit par par

2009

2009

Produit par par

20

09

20

09

Prod

uit p

arpa

r

2009

2009

Produit par par

2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW

creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.

NEW REALITIES.

This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.

NACE 2009 – Smart. Compelling. Relevant. Essential.

Opening General Sessionsponsored by

Keynotesponsored by

NACE Welcome Receptionsponsored by Captain “Sully”

Sullenberger

Regi

ster

ing

and

book

ing

hote

l res

erva

tions

is a

SNA

P!

Go

toth

eRe

gist

ratio

n&

Tra

vels

ectio

nof

ww

w.N

ACEe

xpo.

com

for:

Chec

k th

e w

ebsi

te fo

r hot

el s

peci

als

beyo

nd th

ese

low

er n

ight

ly ra

tes!

Airl

ines

– fa

res

are

chan

ging

dai

ly…

boo

k ea

rly a

nd s

ave

mon

ey!

ww

w.H

anle

yWoo

dHou

sing

.com

for a

com

plet

e lis

ting

of d

isco

unts

from

:Am

eric

an |

Con

tinen

tal

| N

orth

wes

t |

Wes

tJet

| J

et B

lue

Plus

…A

vis

and

Budg

etd

isco

unts

are

ava

ilabl

efo

rren

tals

!Driv

eto

Veg

as!

Hote

l Pri

ces

– at

thei

r lo

wes

t pri

ces

in y

ears

!Bo

ok e

arly

to g

et th

e ho

tel o

f you

r cho

ice.

Six

gre

at p

rope

rtie

s to

cho

ose

from

:M

anda

lay

Bay.

......

.....

$149

-$18

9M

GM

......

......

......

......

.. $1

09-$

159

Exca

libur

......

......

......

.. $4

1-$8

3Th

eHO

TEL.

......

......

....

$174

-$21

4Lu

xor..

......

......

......

......

$69

-$13

9N

ew Y

ork-

New

Yor

k...

$99-

$149

NA

CE

P.O

. Box

612

128

Dal

las,

TX

7526

1-21

28

Cust

omer

Ser

vice

866.

860.

1962

SAVE

$$$

Regi

ster

by

Sept

embe

r 24

th

SAVE

$$$

Regi

ster

by

Sept

embe

r 24

th

PRSR

TST

DU.

S. P

OSTA

GE

PAID

Dalla

s,T

XPE

RMIT

#77

8

Supe

r Pa

ss P

acka

ge –

sta

rtin

g at

$28

5 –

incl

udes

ope

ning

gen

eral

se

ssio

n an

d ke

ynot

e, u

p to

nin

e se

ssio

ns, o

ne n

etw

orki

ng re

cept

ion

and

expo

s –

the

best

val

ue

Wed

nesd

ay D

ay P

ass

–st

artin

g at

$20

0 –

incl

udes

on

e se

ssio

n tic

ket t

o an

y of

the

Wed

. tim

eslo

ts, o

ne n

etw

orki

ng

rece

ptio

n, a

nd e

xpos

Expo

Pas

s –

star

ts

at o

nly

$10

– in

clud

es

adm

issi

on to

CAR

S, N

ACE

and

all e

xpo

extra

s

Page 3: NACE 2009 Attendee Brochure

NEW STRATEGIES.

Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009

Mandalay Bay Convention CenterLas Vegas, Nevada USA

www.NACEexpo.com

Smar

t. Co

mpe

lling

. Rel

evan

t. Es

sent

ial.

CONF

EREN

CE:

Nove

mbe

r 4-7

, 200

9EX

POSI

TION

: Nov

embe

r 5-7

, 200

9

Man

dala

y Ba

y Co

nven

tion

Cent

erLa

s Ve

gas,

Nev

ada

USA

ww

w.N

ACEe

xpo.

com

Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:

• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin

• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!

• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!

Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.

•  85+ educational sessions led by experts in their field – education relevant to what you need to know now.

•  Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!

•  Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.

•  Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.

•  Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.

•  World-class showcase of companies representing the best collision repair equipment, product and services.

•  Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.

•  Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!

Your #1 Resource for Answers and Solutions:

•Re

gist

ratio

n•

Hous

ing

&T

rave

l•

Exhi

bito

rLis

ting/

Sear

ch•

Expo

Flo

orP

lan

•Se

ssio

nLi

stin

g•

Sess

ion

Desc

riptio

ns

•Sp

eake

rs•

Add-

OnE

duca

tion

Optio

ns•

Free

On-

Floo

rEdu

catio

n•

NAC

ECO

NN

EC

T

•Co

nnec

tionP

OIN

T•

CARS

Info

rmat

ion

•Ne

wP

rodu

ctP

avili

on•

OEM

Pav

ilion

-NE

W!

•He

avy

Duty

Pav

ilion

-NE

W!

•Au

toG

lass

Wee

kDe

tails

•In

dust

ryR

esou

rces

•...

And

Mor

e!

Go to

ww

w.N

ACEe

xpo.

com

for:

If yo

u’re

invo

lved

in a

ny a

spec

t of c

ollis

ion

repa

ir...

If y

ou o

pera

te a

n in

depe

nden

t, sp

ecia

lty, d

eale

rshi

p or

fran

chis

e fa

cilit

y...

If yo

u’re

an

owne

r, m

anag

er, t

echn

icia

n, jo

bber

, dis

trib

utor

, man

ufac

ture

r or

cla

ims

prof

essi

onal

... N

ACE

is th

e ev

ent f

or y

ou.

NAC

E is

stil

l the

onl

y ev

ent s

peci

fical

ly d

esig

ned

for t

he c

ollis

ion

repa

ir pr

ofes

sion

al –

offe

ring

a co

mpe

lling

edu

catio

nal l

ine-

up o

f top

ics

mos

t rel

evan

t to

you

and

your

dai

ly c

halle

nges

and

op

port

uniti

es, a

s w

ell a

s a

wor

ld-c

lass

exp

ositi

on!

New

real

ities

cal

l for

new

stra

tegi

es.

NACE

200

9 –

Smar

t. Co

mpe

lling

. Rel

evan

t. Es

sent

ial.

2009

2009

Produit par par

2009

2009

Produit par par

20

09

20

09

Prod

uit p

arpa

r

2009

2009

Produit par par

2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW

creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.

NEW REALITIES.

This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.

NACE 2009 – Smart. Compelling. Relevant. Essential.

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Page 4: NACE 2009 Attendee Brochure

Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.

Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.

Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.

Key Events designed to motivate, entertain and encourage:

Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com

FREE On-Floor Education and Activities in the Exposition include:

Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:

•  Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.

•  Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE

•  Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)

•  Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)

•  Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust

•  Get fellow professionals’ takes on the quality equipment they couldn’t do business without •  85+ total educational sessions – the industry’s best education

•  Sessions led by seasoned professionals, experts in their fields•  Education relevant to what you need to know now•  Compelling topics addressing the issues, challenges and

goals that confront you on a daily, weekly, yearly basis

•  Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees

• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm

• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm

• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger

I-CAR Technical Training featuring nine scheduled classes to choose from

PCI Insurance and Auto Repair Session

ASECollisionand/orMechanicalTest Prep Classes

• Exhibitor demos and special presentations

• I-CAR Technology Showcase

• Auto Glass Technician and Windshield Repair Olympics

• New Product Pavilion

• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled

Rides• CARSTAR Super ‘Stang• ...And more!

NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.

Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.

Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems

Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement

Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems

For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.

SMART COMPELLING RELEVANT ESSENTIAL

Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor

the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.

• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician

Olympics and Windshield Repair Olympics

• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional

Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.

To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.

Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!

•  Get the most value out of your NACE experience – before, during and even after the event

•  Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons

•  Communicate via emails before the event and schedule appointments that work for your schedules at the show

•  Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor

While walking the NACE exhibits, visit the CARS Expo …

•  Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies

•  Educational theaters sponsored by exhibitors delivering

hands-on training of products, processes and techniques

•  Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for

Go to www.CARSevent.com for more details on this dynamic industry event.

Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.

Captain “Sully” Sullenberger

$85per person,per class

$50per person

FREE!

sponsored by

Keynotesponsored by

sponsored byOEM PAVILION

LOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

OEM PAVILIONLOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

NOTE: Session titles, times and speakers subject to change.

WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!

IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)

IC03 Vehicle Technology and Trends 2010 (NEW10)

8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry

WE02N L Understanding Insurer Needs & Pressures

WE03N M Controlling Costs on Materials, Parts & Overhead

WE04A M Improving Strategies for a New Business Environment

8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center

WE06C T Dodge Cummins Diesel Operations & Diagnostics

WE07C T Evaporative Emissions

10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010

WE08N E Mechanical Damage Discovery

WE09N J Using Collision Industry Trends & Statistics for Strategic Planning

WE10N L What is 5S and Why is it Important to You?

WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!

WE12A M Understanding Personality & Communication Styles

WE13A M Can PDR be an Additional Profit Center for You?

1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!

IC05 Collision Repair for Select Vehicles (POP01)

IC06 Waterborne Products, Systems, and Application (REF07)

1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions

WE15N L Leveraging Human Capital

WE16N VR Getting the Most Out of Recycled Parts - Part 1

WE17N M Understanding What It Takes to Implement Waterborne

WE18A M Finding New Financial Resources for Your Business

WE19N M SEO & Internet Marketing for the Body Shop

1:30 PM - 4:30 PMWE20A M Customer Service & Retention

WE21C M Service Advisor Tips & Strategies by Pace Software

WE22C T Mode $06 Diagnostics

WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco

3:30 PM - 5:00 PMWE24N E Estimating Best Practices

WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair

WE27N VR Getting the Most Out of Recycled Parts - Part 2

WE28C M Service Center Marketing

WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings

5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception

Sponsored byCCC Information Services, Inc.

THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session

Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics

3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics

TH02C T Traction Control by ACDelco

TH03C T Working on Audis and VWs

4:00 PM - 5:30 PMTH04A AG Proper Auto Glass

Installation

TH05N E Paint Caps - How to Eliminate Them in Your Store Forever

TH06N J Measuring & Improving Distribution Performance

TH07N L Sustaining Continuous Improvements

TH08N VR Flash Reprogramming for the Body Shop

TH09N M Avoiding & Resolving Insurance Disputes

TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers

TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops

TH12A TR Team-Based Learning - Part 1

5:45 PM - 7:00 PMKEY EVENT

CARS Networking Reception

FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center

Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?

FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1

FR03A T AC Repair & Service

FR04C T Controller Area Network (CAN) Systems by ACDelco

8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program

FR06N E Salesmanship Skills for the Estimator

FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation

FR08N VR Repair Considerations for New & Emerging Automotive Technologies

FR09A M Employee Relations / Team Building

FR10A M Succession Planning - Developing a Successful Exit Strategy

FR11C M Internet Marketing for the Service Center

FR12A TR Team-Based Learning - Part 2

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMFR13C M Increasing Technician

Productivity

FR14C T In-Cylinder Pressure Transducer Diagnostics

FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2

FR16C T TPMS - Tire Pressure Monitoring Systems

4:00 PM - 5:30 PMFR17A AG Insurance Company &

Network Steering

FR18N HD Heavy Duty Truck #1

FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now

FR20N L Lean in Parts Procurement

FR21N VR Resistance Spot Welding FR22C M Realize the Profits of

Selling More Big Ticket Items in Your Service Center

FR23A M How to Make “Green” Profitable for Your Shop

FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers

FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization

FR26A TR PowerPoint Tricks & Tips for Instructors

SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1

SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software

SA03C T Mode $06 Diagnostics

SA04C T Flash Reprogramming

SA05C T Hybrid Technology - Basic Hybrid Powertrains

8:00 AM - 9:30 AMSA06A AG Sustainable Business

Practices

SA07N E Making “Repair or Replace” Decisions on Structural Parts

SA08N HD Heavy Duty Truck #2

SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!

SA10N L Lean & Pre-Repair Management

SA11N VR Steering & Suspension - Diagnosis & Repair

SA12A M Taking Your Business’ Temperature - Do More With Less

SA13A W Time Management - Power Tips for Staying Focused

SA14A TR How to Effectively Communicate Technical Ideas to Students

SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings

8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!

IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!

IC09 Vehicle Technology and Trends 2010 (NEW10)

9:00 AM - 3:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMSA15C M Fleet Management -

Part 2

SA16C T Engine Vacuum Transducer Diagnostics

SA17C T Hybrid Technology - Principles of Electric Drives

SA18C T TPMS - Tire Pressure Monitoring Systems

SCHEDuLE AT A GLANCESESSION INDIC TATORS:

TH04A AG

TR ACK INDIC TATORS:AG AUTO GLASS

E ESTIMATING

HD HEAVY DUTY TRUCK

J JOBBER

L LEAN

M MANAGEMENT

T TECHNICAL (MECHANICAL)

TR TRAINING SKILLS DEVELOPMENT

VR VEHICLE REPAIR (COLLISION)

W WOMEN’S PROFESSIONAL DEVELOPMENT

Session Code

Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS

Track

DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––

Page 5: NACE 2009 Attendee Brochure

Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.

Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.

Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.

Key Events designed to motivate, entertain and encourage:

Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com

FREE On-Floor Education and Activities in the Exposition include:

Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:

•  Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.

•  Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE

•  Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)

•  Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)

•  Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust

•  Get fellow professionals’ takes on the quality equipment they couldn’t do business without •  85+ total educational sessions – the industry’s best education

•  Sessions led by seasoned professionals, experts in their fields•  Education relevant to what you need to know now•  Compelling topics addressing the issues, challenges and

goals that confront you on a daily, weekly, yearly basis

•  Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees

• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm

• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm

• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger

I-CAR Technical Training featuring nine scheduled classes to choose from

PCI Insurance and Auto Repair Session

ASECollisionand/orMechanicalTest Prep Classes

• Exhibitor demos and special presentations

• I-CAR Technology Showcase

• Auto Glass Technician and Windshield Repair Olympics

• New Product Pavilion

• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled

Rides• CARSTAR Super ‘Stang• ...And more!

NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.

Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.

Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems

Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement

Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems

For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.

SMART COMPELLING RELEVANT ESSENTIAL

Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor

the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.

• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician

Olympics and Windshield Repair Olympics

• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional

Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.

To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.

Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!

•  Get the most value out of your NACE experience – before, during and even after the event

•  Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons

•  Communicate via emails before the event and schedule appointments that work for your schedules at the show

•  Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor

While walking the NACE exhibits, visit the CARS Expo …

•  Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies

•  Educational theaters sponsored by exhibitors delivering

hands-on training of products, processes and techniques

•  Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for

Go to www.CARSevent.com for more details on this dynamic industry event.

Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.

Captain “Sully” Sullenberger

$85per person,per class

$50per person

FREE!

sponsored by

Keynotesponsored by

sponsored byOEM PAVILION

LOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

OEM PAVILIONLOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

NOTE: Session titles, times and speakers subject to change.

WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!

IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)

IC03 Vehicle Technology and Trends 2010 (NEW10)

8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry

WE02N L Understanding Insurer Needs & Pressures

WE03N M Controlling Costs on Materials, Parts & Overhead

WE04A M Improving Strategies for a New Business Environment

8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center

WE06C T Dodge Cummins Diesel Operations & Diagnostics

WE07C T Evaporative Emissions

10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010

WE08N E Mechanical Damage Discovery

WE09N J Using Collision Industry Trends & Statistics for Strategic Planning

WE10N L What is 5S and Why is it Important to You?

WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!

WE12A M Understanding Personality & Communication Styles

WE13A M Can PDR be an Additional Profit Center for You?

1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!

IC05 Collision Repair for Select Vehicles (POP01)

IC06 Waterborne Products, Systems, and Application (REF07)

1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions

WE15N L Leveraging Human Capital

WE16N VR Getting the Most Out of Recycled Parts - Part 1

WE17N M Understanding What It Takes to Implement Waterborne

WE18A M Finding New Financial Resources for Your Business

WE19N M SEO & Internet Marketing for the Body Shop

1:30 PM - 4:30 PMWE20A M Customer Service & Retention

WE21C M Service Advisor Tips & Strategies by Pace Software

WE22C T Mode $06 Diagnostics

WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco

3:30 PM - 5:00 PMWE24N E Estimating Best Practices

WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair

WE27N VR Getting the Most Out of Recycled Parts - Part 2

WE28C M Service Center Marketing

WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings

5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception

Sponsored byCCC Information Services, Inc.

THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session

Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics

3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics

TH02C T Traction Control by ACDelco

TH03C T Working on Audis and VWs

4:00 PM - 5:30 PMTH04A AG Proper Auto Glass

Installation

TH05N E Paint Caps - How to Eliminate Them in Your Store Forever

TH06N J Measuring & Improving Distribution Performance

TH07N L Sustaining Continuous Improvements

TH08N VR Flash Reprogramming for the Body Shop

TH09N M Avoiding & Resolving Insurance Disputes

TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers

TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops

TH12A TR Team-Based Learning - Part 1

5:45 PM - 7:00 PMKEY EVENT

CARS Networking Reception

FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center

Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?

FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1

FR03A T AC Repair & Service

FR04C T Controller Area Network (CAN) Systems by ACDelco

8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program

FR06N E Salesmanship Skills for the Estimator

FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation

FR08N VR Repair Considerations for New & Emerging Automotive Technologies

FR09A M Employee Relations / Team Building

FR10A M Succession Planning - Developing a Successful Exit Strategy

FR11C M Internet Marketing for the Service Center

FR12A TR Team-Based Learning - Part 2

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMFR13C M Increasing Technician

Productivity

FR14C T In-Cylinder Pressure Transducer Diagnostics

FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2

FR16C T TPMS - Tire Pressure Monitoring Systems

4:00 PM - 5:30 PMFR17A AG Insurance Company &

Network Steering

FR18N HD Heavy Duty Truck #1

FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now

FR20N L Lean in Parts Procurement

FR21N VR Resistance Spot Welding FR22C M Realize the Profits of

Selling More Big Ticket Items in Your Service Center

FR23A M How to Make “Green” Profitable for Your Shop

FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers

FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization

FR26A TR PowerPoint Tricks & Tips for Instructors

SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1

SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software

SA03C T Mode $06 Diagnostics

SA04C T Flash Reprogramming

SA05C T Hybrid Technology - Basic Hybrid Powertrains

8:00 AM - 9:30 AMSA06A AG Sustainable Business

Practices

SA07N E Making “Repair or Replace” Decisions on Structural Parts

SA08N HD Heavy Duty Truck #2

SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!

SA10N L Lean & Pre-Repair Management

SA11N VR Steering & Suspension - Diagnosis & Repair

SA12A M Taking Your Business’ Temperature - Do More With Less

SA13A W Time Management - Power Tips for Staying Focused

SA14A TR How to Effectively Communicate Technical Ideas to Students

SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings

8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!

IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!

IC09 Vehicle Technology and Trends 2010 (NEW10)

9:00 AM - 3:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMSA15C M Fleet Management -

Part 2

SA16C T Engine Vacuum Transducer Diagnostics

SA17C T Hybrid Technology - Principles of Electric Drives

SA18C T TPMS - Tire Pressure Monitoring Systems

SCHEDuLE AT A GLANCESESSION INDIC TATORS:

TH04A AG

TR ACK INDIC TATORS:AG AUTO GLASS

E ESTIMATING

HD HEAVY DUTY TRUCK

J JOBBER

L LEAN

M MANAGEMENT

T TECHNICAL (MECHANICAL)

TR TRAINING SKILLS DEVELOPMENT

VR VEHICLE REPAIR (COLLISION)

W WOMEN’S PROFESSIONAL DEVELOPMENT

Session Code

Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS

Track

DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––

Page 6: NACE 2009 Attendee Brochure

Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.

Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.

Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.

Key Events designed to motivate, entertain and encourage:

Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com

FREE On-Floor Education and Activities in the Exposition include:

Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:

•  Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.

•  Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE

•  Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)

•  Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)

•  Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust

•  Get fellow professionals’ takes on the quality equipment they couldn’t do business without •  85+ total educational sessions – the industry’s best education

•  Sessions led by seasoned professionals, experts in their fields•  Education relevant to what you need to know now•  Compelling topics addressing the issues, challenges and

goals that confront you on a daily, weekly, yearly basis

•  Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees

• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm

• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm

• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger

I-CAR Technical Training featuring nine scheduled classes to choose from

PCI Insurance and Auto Repair Session

ASECollisionand/orMechanicalTest Prep Classes

• Exhibitor demos and special presentations

• I-CAR Technology Showcase

• Auto Glass Technician and Windshield Repair Olympics

• New Product Pavilion

• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled

Rides• CARSTAR Super ‘Stang• ...And more!

NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.

Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.

Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems

Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement

Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems

For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.

SMART COMPELLING RELEVANT ESSENTIAL

Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor

the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.

• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician

Olympics and Windshield Repair Olympics

• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional

Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.

To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.

Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!

•  Get the most value out of your NACE experience – before, during and even after the event

•  Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons

•  Communicate via emails before the event and schedule appointments that work for your schedules at the show

•  Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor

While walking the NACE exhibits, visit the CARS Expo …

•  Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies

•  Educational theaters sponsored by exhibitors delivering

hands-on training of products, processes and techniques

•  Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for

Go to www.CARSevent.com for more details on this dynamic industry event.

Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.

Captain “Sully” Sullenberger

$85per person,per class

$50per person

FREE!

sponsored by

Keynotesponsored by

sponsored byOEM PAVILION

LOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

OEM PAVILIONLOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

NOTE: Session titles, times and speakers subject to change.

WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!

IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)

IC03 Vehicle Technology and Trends 2010 (NEW10)

8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry

WE02N L Understanding Insurer Needs & Pressures

WE03N M Controlling Costs on Materials, Parts & Overhead

WE04A M Improving Strategies for a New Business Environment

8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center

WE06C T Dodge Cummins Diesel Operations & Diagnostics

WE07C T Evaporative Emissions

10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010

WE08N E Mechanical Damage Discovery

WE09N J Using Collision Industry Trends & Statistics for Strategic Planning

WE10N L What is 5S and Why is it Important to You?

WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!

WE12A M Understanding Personality & Communication Styles

WE13A M Can PDR be an Additional Profit Center for You?

1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!

IC05 Collision Repair for Select Vehicles (POP01)

IC06 Waterborne Products, Systems, and Application (REF07)

1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions

WE15N L Leveraging Human Capital

WE16N VR Getting the Most Out of Recycled Parts - Part 1

WE17N M Understanding What It Takes to Implement Waterborne

WE18A M Finding New Financial Resources for Your Business

WE19N M SEO & Internet Marketing for the Body Shop

1:30 PM - 4:30 PMWE20A M Customer Service & Retention

WE21C M Service Advisor Tips & Strategies by Pace Software

WE22C T Mode $06 Diagnostics

WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco

3:30 PM - 5:00 PMWE24N E Estimating Best Practices

WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair

WE27N VR Getting the Most Out of Recycled Parts - Part 2

WE28C M Service Center Marketing

WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings

5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception

Sponsored byCCC Information Services, Inc.

THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session

Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics

3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics

TH02C T Traction Control by ACDelco

TH03C T Working on Audis and VWs

4:00 PM - 5:30 PMTH04A AG Proper Auto Glass

Installation

TH05N E Paint Caps - How to Eliminate Them in Your Store Forever

TH06N J Measuring & Improving Distribution Performance

TH07N L Sustaining Continuous Improvements

TH08N VR Flash Reprogramming for the Body Shop

TH09N M Avoiding & Resolving Insurance Disputes

TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers

TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops

TH12A TR Team-Based Learning - Part 1

5:45 PM - 7:00 PMKEY EVENT

CARS Networking Reception

FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center

Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?

FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1

FR03A T AC Repair & Service

FR04C T Controller Area Network (CAN) Systems by ACDelco

8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program

FR06N E Salesmanship Skills for the Estimator

FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation

FR08N VR Repair Considerations for New & Emerging Automotive Technologies

FR09A M Employee Relations / Team Building

FR10A M Succession Planning - Developing a Successful Exit Strategy

FR11C M Internet Marketing for the Service Center

FR12A TR Team-Based Learning - Part 2

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMFR13C M Increasing Technician

Productivity

FR14C T In-Cylinder Pressure Transducer Diagnostics

FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2

FR16C T TPMS - Tire Pressure Monitoring Systems

4:00 PM - 5:30 PMFR17A AG Insurance Company &

Network Steering

FR18N HD Heavy Duty Truck #1

FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now

FR20N L Lean in Parts Procurement

FR21N VR Resistance Spot Welding FR22C M Realize the Profits of

Selling More Big Ticket Items in Your Service Center

FR23A M How to Make “Green” Profitable for Your Shop

FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers

FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization

FR26A TR PowerPoint Tricks & Tips for Instructors

SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1

SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software

SA03C T Mode $06 Diagnostics

SA04C T Flash Reprogramming

SA05C T Hybrid Technology - Basic Hybrid Powertrains

8:00 AM - 9:30 AMSA06A AG Sustainable Business

Practices

SA07N E Making “Repair or Replace” Decisions on Structural Parts

SA08N HD Heavy Duty Truck #2

SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!

SA10N L Lean & Pre-Repair Management

SA11N VR Steering & Suspension - Diagnosis & Repair

SA12A M Taking Your Business’ Temperature - Do More With Less

SA13A W Time Management - Power Tips for Staying Focused

SA14A TR How to Effectively Communicate Technical Ideas to Students

SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings

8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!

IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!

IC09 Vehicle Technology and Trends 2010 (NEW10)

9:00 AM - 3:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMSA15C M Fleet Management -

Part 2

SA16C T Engine Vacuum Transducer Diagnostics

SA17C T Hybrid Technology - Principles of Electric Drives

SA18C T TPMS - Tire Pressure Monitoring Systems

SCHEDuLE AT A GLANCESESSION INDIC TATORS:

TH04A AG

TR ACK INDIC TATORS:AG AUTO GLASS

E ESTIMATING

HD HEAVY DUTY TRUCK

J JOBBER

L LEAN

M MANAGEMENT

T TECHNICAL (MECHANICAL)

TR TRAINING SKILLS DEVELOPMENT

VR VEHICLE REPAIR (COLLISION)

W WOMEN’S PROFESSIONAL DEVELOPMENT

Session Code

Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS

Track

DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––

Page 7: NACE 2009 Attendee Brochure

Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.

Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.

Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.

Key Events designed to motivate, entertain and encourage:

Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com

FREE On-Floor Education and Activities in the Exposition include:

Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:

•  Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.

•  Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE

•  Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)

•  Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)

•  Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust

•  Get fellow professionals’ takes on the quality equipment they couldn’t do business without •  85+ total educational sessions – the industry’s best education

•  Sessions led by seasoned professionals, experts in their fields•  Education relevant to what you need to know now•  Compelling topics addressing the issues, challenges and

goals that confront you on a daily, weekly, yearly basis

•  Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees

• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm

• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm

• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger

I-CAR Technical Training featuring nine scheduled classes to choose from

PCI Insurance and Auto Repair Session

ASECollisionand/orMechanicalTest Prep Classes

• Exhibitor demos and special presentations

• I-CAR Technology Showcase

• Auto Glass Technician and Windshield Repair Olympics

• New Product Pavilion

• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled

Rides• CARSTAR Super ‘Stang• ...And more!

NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.

Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.

Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems

Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement

Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems

For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.

SMART COMPELLING RELEVANT ESSENTIAL

Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor

the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.

• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician

Olympics and Windshield Repair Olympics

• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional

Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.

To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.

Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!

•  Get the most value out of your NACE experience – before, during and even after the event

•  Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons

•  Communicate via emails before the event and schedule appointments that work for your schedules at the show

•  Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor

While walking the NACE exhibits, visit the CARS Expo …

•  Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies

•  Educational theaters sponsored by exhibitors delivering

hands-on training of products, processes and techniques

•  Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for

Go to www.CARSevent.com for more details on this dynamic industry event.

Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.

Captain “Sully” Sullenberger

$85per person,per class

$50per person

FREE!

sponsored by

Keynotesponsored by

sponsored byOEM PAVILION

LOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

OEM PAVILIONLOOK FOR THE

IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.

NOTE: Session titles, times and speakers subject to change.

WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!

IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)

IC03 Vehicle Technology and Trends 2010 (NEW10)

8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry

WE02N L Understanding Insurer Needs & Pressures

WE03N M Controlling Costs on Materials, Parts & Overhead

WE04A M Improving Strategies for a New Business Environment

8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center

WE06C T Dodge Cummins Diesel Operations & Diagnostics

WE07C T Evaporative Emissions

10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010

WE08N E Mechanical Damage Discovery

WE09N J Using Collision Industry Trends & Statistics for Strategic Planning

WE10N L What is 5S and Why is it Important to You?

WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!

WE12A M Understanding Personality & Communication Styles

WE13A M Can PDR be an Additional Profit Center for You?

1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!

IC05 Collision Repair for Select Vehicles (POP01)

IC06 Waterborne Products, Systems, and Application (REF07)

1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions

WE15N L Leveraging Human Capital

WE16N VR Getting the Most Out of Recycled Parts - Part 1

WE17N M Understanding What It Takes to Implement Waterborne

WE18A M Finding New Financial Resources for Your Business

WE19N M SEO & Internet Marketing for the Body Shop

1:30 PM - 4:30 PMWE20A M Customer Service & Retention

WE21C M Service Advisor Tips & Strategies by Pace Software

WE22C T Mode $06 Diagnostics

WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco

3:30 PM - 5:00 PMWE24N E Estimating Best Practices

WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair

WE27N VR Getting the Most Out of Recycled Parts - Part 2

WE28C M Service Center Marketing

WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings

5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception

Sponsored byCCC Information Services, Inc.

THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session

Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics

3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics

TH02C T Traction Control by ACDelco

TH03C T Working on Audis and VWs

4:00 PM - 5:30 PMTH04A AG Proper Auto Glass

Installation

TH05N E Paint Caps - How to Eliminate Them in Your Store Forever

TH06N J Measuring & Improving Distribution Performance

TH07N L Sustaining Continuous Improvements

TH08N VR Flash Reprogramming for the Body Shop

TH09N M Avoiding & Resolving Insurance Disputes

TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers

TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops

TH12A TR Team-Based Learning - Part 1

5:45 PM - 7:00 PMKEY EVENT

CARS Networking Reception

FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center

Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?

FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1

FR03A T AC Repair & Service

FR04C T Controller Area Network (CAN) Systems by ACDelco

8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program

FR06N E Salesmanship Skills for the Estimator

FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation

FR08N VR Repair Considerations for New & Emerging Automotive Technologies

FR09A M Employee Relations / Team Building

FR10A M Succession Planning - Developing a Successful Exit Strategy

FR11C M Internet Marketing for the Service Center

FR12A TR Team-Based Learning - Part 2

10:00 AM - 5:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMFR13C M Increasing Technician

Productivity

FR14C T In-Cylinder Pressure Transducer Diagnostics

FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2

FR16C T TPMS - Tire Pressure Monitoring Systems

4:00 PM - 5:30 PMFR17A AG Insurance Company &

Network Steering

FR18N HD Heavy Duty Truck #1

FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now

FR20N L Lean in Parts Procurement

FR21N VR Resistance Spot Welding FR22C M Realize the Profits of

Selling More Big Ticket Items in Your Service Center

FR23A M How to Make “Green” Profitable for Your Shop

FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers

FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization

FR26A TR PowerPoint Tricks & Tips for Instructors

SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1

SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software

SA03C T Mode $06 Diagnostics

SA04C T Flash Reprogramming

SA05C T Hybrid Technology - Basic Hybrid Powertrains

8:00 AM - 9:30 AMSA06A AG Sustainable Business

Practices

SA07N E Making “Repair or Replace” Decisions on Structural Parts

SA08N HD Heavy Duty Truck #2

SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!

SA10N L Lean & Pre-Repair Management

SA11N VR Steering & Suspension - Diagnosis & Repair

SA12A M Taking Your Business’ Temperature - Do More With Less

SA13A W Time Management - Power Tips for Staying Focused

SA14A TR How to Effectively Communicate Technical Ideas to Students

SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings

8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!

IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!

IC09 Vehicle Technology and Trends 2010 (NEW10)

9:00 AM - 3:00 PMEXPO NACE, CARS and Auto

Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics

12:00 PM - 1:00 PM

ASE Collision Test Prep - FREE!

1:30 PM - 2:30 PM

ASE Mechanical Test Prep - FREE!

3:00 PM - 6:00 PMSA15C M Fleet Management -

Part 2

SA16C T Engine Vacuum Transducer Diagnostics

SA17C T Hybrid Technology - Principles of Electric Drives

SA18C T TPMS - Tire Pressure Monitoring Systems

SCHEDuLE AT A GLANCESESSION INDIC TATORS:

TH04A AG

TR ACK INDIC TATORS:AG AUTO GLASS

E ESTIMATING

HD HEAVY DUTY TRUCK

J JOBBER

L LEAN

M MANAGEMENT

T TECHNICAL (MECHANICAL)

TR TRAINING SKILLS DEVELOPMENT

VR VEHICLE REPAIR (COLLISION)

W WOMEN’S PROFESSIONAL DEVELOPMENT

Session Code

Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS

Track

DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––

Page 8: NACE 2009 Attendee Brochure

NEW STRATEGIES.

Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009

Mandalay Bay Convention CenterLas Vegas, Nevada USA

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Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:

• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin

• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!

• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!

Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.

•  85+ educational sessions led by experts in their field – education relevant to what you need to know now.

•  Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!

•  Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.

•  Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.

•  Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.

•  World-class showcase of companies representing the best collision repair equipment, product and services.

•  Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.

•  Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!

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2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW

creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.

NEW REALITIES.

This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.

NACE 2009 – Smart. Compelling. Relevant. Essential.

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