NACE 2009 Attendee Brochure
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Transcript of NACE 2009 Attendee Brochure
NEW STRATEGIES.
Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009
Mandalay Bay Convention CenterLas Vegas, Nevada USA
www.NACEexpo.com
Smar
t. Co
mpe
lling
. Rel
evan
t. Es
sent
ial.
CONF
EREN
CE:
Nove
mbe
r 4-7
, 200
9EX
POSI
TION
: Nov
embe
r 5-7
, 200
9
Man
dala
y Ba
y Co
nven
tion
Cent
erLa
s Ve
gas,
Nev
ada
USA
ww
w.N
ACEe
xpo.
com
Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:
• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin
• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!
• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!
Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.
• 85+ educational sessions led by experts in their field – education relevant to what you need to know now.
• Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!
• Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.
• Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.
• Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.
• World-class showcase of companies representing the best collision repair equipment, product and services.
• Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.
• Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!
Your #1 Resource for Answers and Solutions:
•Re
gist
ratio
n•
Hous
ing
&T
rave
l•
Exhi
bito
rLis
ting/
Sear
ch•
Expo
Flo
orP
lan
•Se
ssio
nLi
stin
g•
Sess
ion
Desc
riptio
ns
•Sp
eake
rs•
Add-
OnE
duca
tion
Optio
ns•
Free
On-
Floo
rEdu
catio
n•
NAC
ECO
NN
EC
T
•Co
nnec
tionP
OIN
T•
CARS
Info
rmat
ion
•Ne
wP
rodu
ctP
avili
on•
OEM
Pav
ilion
-NE
W!
•He
avy
Duty
Pav
ilion
-NE
W!
•Au
toG
lass
Wee
kDe
tails
•In
dust
ryR
esou
rces
•...
And
Mor
e!
Go to
ww
w.N
ACEe
xpo.
com
for:
If yo
u’re
invo
lved
in a
ny a
spec
t of c
ollis
ion
repa
ir...
If y
ou o
pera
te a
n in
depe
nden
t, sp
ecia
lty, d
eale
rshi
p or
fran
chis
e fa
cilit
y...
If yo
u’re
an
owne
r, m
anag
er, t
echn
icia
n, jo
bber
, dis
trib
utor
, man
ufac
ture
r or
cla
ims
prof
essi
onal
... N
ACE
is th
e ev
ent f
or y
ou.
NAC
E is
stil
l the
onl
y ev
ent s
peci
fical
ly d
esig
ned
for t
he c
ollis
ion
repa
ir pr
ofes
sion
al –
offe
ring
a co
mpe
lling
edu
catio
nal l
ine-
up o
f top
ics
mos
t rel
evan
t to
you
and
your
dai
ly c
halle
nges
and
op
port
uniti
es, a
s w
ell a
s a
wor
ld-c
lass
exp
ositi
on!
New
real
ities
cal
l for
new
stra
tegi
es.
NACE
200
9 –
Smar
t. Co
mpe
lling
. Rel
evan
t. Es
sent
ial.
2009
2009
Produit par par
2009
2009
Produit par par
20
09
20
09
Prod
uit p
arpa
r
2009
2009
Produit par par
2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW
creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.
NEW REALITIES.
This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.
NACE 2009 – Smart. Compelling. Relevant. Essential.
Opening General Sessionsponsored by
Keynotesponsored by
NACE Welcome Receptionsponsored by Captain “Sully”
Sullenberger
Regi
ster
ing
and
book
ing
hote
l res
erva
tions
is a
SNA
P!
Go
toth
eRe
gist
ratio
n&
Tra
vels
ectio
nof
ww
w.N
ACEe
xpo.
com
for:
Chec
k th
e w
ebsi
te fo
r hot
el s
peci
als
beyo
nd th
ese
low
er n
ight
ly ra
tes!
Airl
ines
– fa
res
are
chan
ging
dai
ly…
boo
k ea
rly a
nd s
ave
mon
ey!
ww
w.H
anle
yWoo
dHou
sing
.com
for a
com
plet
e lis
ting
of d
isco
unts
from
:Am
eric
an |
Con
tinen
tal
| N
orth
wes
t |
Wes
tJet
| J
et B
lue
Plus
…A
vis
and
Budg
etd
isco
unts
are
ava
ilabl
efo
rren
tals
!Driv
eto
Veg
as!
Hote
l Pri
ces
– at
thei
r lo
wes
t pri
ces
in y
ears
!Bo
ok e
arly
to g
et th
e ho
tel o
f you
r cho
ice.
Six
gre
at p
rope
rtie
s to
cho
ose
from
:M
anda
lay
Bay.
......
.....
$149
-$18
9M
GM
......
......
......
......
.. $1
09-$
159
Exca
libur
......
......
......
.. $4
1-$8
3Th
eHO
TEL.
......
......
....
$174
-$21
4Lu
xor..
......
......
......
......
$69
-$13
9N
ew Y
ork-
New
Yor
k...
$99-
$149
NA
CE
P.O
. Box
612
128
Dal
las,
TX
7526
1-21
28
Cust
omer
Ser
vice
866.
860.
1962
SAVE
$$$
Regi
ster
by
Sept
embe
r 24
th
SAVE
$$$
Regi
ster
by
Sept
embe
r 24
th
PRSR
TST
DU.
S. P
OSTA
GE
PAID
Dalla
s,T
XPE
RMIT
#77
8
Supe
r Pa
ss P
acka
ge –
sta
rtin
g at
$28
5 –
incl
udes
ope
ning
gen
eral
se
ssio
n an
d ke
ynot
e, u
p to
nin
e se
ssio
ns, o
ne n
etw
orki
ng re
cept
ion
and
expo
s –
the
best
val
ue
Wed
nesd
ay D
ay P
ass
–st
artin
g at
$20
0 –
incl
udes
on
e se
ssio
n tic
ket t
o an
y of
the
Wed
. tim
eslo
ts, o
ne n
etw
orki
ng
rece
ptio
n, a
nd e
xpos
Expo
Pas
s –
star
ts
at o
nly
$10
– in
clud
es
adm
issi
on to
CAR
S, N
ACE
and
all e
xpo
extra
s
NEW STRATEGIES.
Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009
Mandalay Bay Convention CenterLas Vegas, Nevada USA
www.NACEexpo.com
Smar
t. Co
mpe
lling
. Rel
evan
t. Es
sent
ial.
CONF
EREN
CE:
Nove
mbe
r 4-7
, 200
9EX
POSI
TION
: Nov
embe
r 5-7
, 200
9
Man
dala
y Ba
y Co
nven
tion
Cent
erLa
s Ve
gas,
Nev
ada
USA
ww
w.N
ACEe
xpo.
com
Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:
• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin
• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!
• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!
Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.
• 85+ educational sessions led by experts in their field – education relevant to what you need to know now.
• Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!
• Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.
• Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.
• Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.
• World-class showcase of companies representing the best collision repair equipment, product and services.
• Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.
• Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!
Your #1 Resource for Answers and Solutions:
•Re
gist
ratio
n•
Hous
ing
&T
rave
l•
Exhi
bito
rLis
ting/
Sear
ch•
Expo
Flo
orP
lan
•Se
ssio
nLi
stin
g•
Sess
ion
Desc
riptio
ns
•Sp
eake
rs•
Add-
OnE
duca
tion
Optio
ns•
Free
On-
Floo
rEdu
catio
n•
NAC
ECO
NN
EC
T
•Co
nnec
tionP
OIN
T•
CARS
Info
rmat
ion
•Ne
wP
rodu
ctP
avili
on•
OEM
Pav
ilion
-NE
W!
•He
avy
Duty
Pav
ilion
-NE
W!
•Au
toG
lass
Wee
kDe
tails
•In
dust
ryR
esou
rces
•...
And
Mor
e!
Go to
ww
w.N
ACEe
xpo.
com
for:
If yo
u’re
invo
lved
in a
ny a
spec
t of c
ollis
ion
repa
ir...
If y
ou o
pera
te a
n in
depe
nden
t, sp
ecia
lty, d
eale
rshi
p or
fran
chis
e fa
cilit
y...
If yo
u’re
an
owne
r, m
anag
er, t
echn
icia
n, jo
bber
, dis
trib
utor
, man
ufac
ture
r or
cla
ims
prof
essi
onal
... N
ACE
is th
e ev
ent f
or y
ou.
NAC
E is
stil
l the
onl
y ev
ent s
peci
fical
ly d
esig
ned
for t
he c
ollis
ion
repa
ir pr
ofes
sion
al –
offe
ring
a co
mpe
lling
edu
catio
nal l
ine-
up o
f top
ics
mos
t rel
evan
t to
you
and
your
dai
ly c
halle
nges
and
op
port
uniti
es, a
s w
ell a
s a
wor
ld-c
lass
exp
ositi
on!
New
real
ities
cal
l for
new
stra
tegi
es.
NACE
200
9 –
Smar
t. Co
mpe
lling
. Rel
evan
t. Es
sent
ial.
2009
2009
Produit par par
2009
2009
Produit par par
20
09
20
09
Prod
uit p
arpa
r
2009
2009
Produit par par
2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW
creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.
NEW REALITIES.
This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.
NACE 2009 – Smart. Compelling. Relevant. Essential.
Opening General Sessionsponsored by
Keynotesponsored by
NACE Welcome Receptionsponsored by Captain “Sully”
Sullenberger
Regi
ster
ing
and
book
ing
hote
l res
erva
tions
is a
SNA
P!
Go
toth
eRe
gist
ratio
n&
Tra
vels
ectio
nof
ww
w.N
ACEe
xpo.
com
for:
Chec
k th
e w
ebsi
te fo
r hot
el s
peci
als
beyo
nd th
ese
low
er n
ight
ly ra
tes!
Airl
ines
– fa
res
are
chan
ging
dai
ly…
boo
k ea
rly a
nd s
ave
mon
ey!
ww
w.H
anle
yWoo
dHou
sing
.com
for a
com
plet
e lis
ting
of d
isco
unts
from
:Am
eric
an |
Con
tinen
tal
| N
orth
wes
t |
Wes
tJet
| J
et B
lue
Plus
…A
vis
and
Budg
etd
isco
unts
are
ava
ilabl
efo
rren
tals
!Driv
eto
Veg
as!
Hote
l Pri
ces
– at
thei
r lo
wes
t pri
ces
in y
ears
!Bo
ok e
arly
to g
et th
e ho
tel o
f you
r cho
ice.
Six
gre
at p
rope
rtie
s to
cho
ose
from
:M
anda
lay
Bay.
......
.....
$149
-$18
9M
GM
......
......
......
......
.. $1
09-$
159
Exca
libur
......
......
......
.. $4
1-$8
3Th
eHO
TEL.
......
......
....
$174
-$21
4Lu
xor..
......
......
......
......
$69
-$13
9N
ew Y
ork-
New
Yor
k...
$99-
$149
NA
CE
P.O
. Box
612
128
Dal
las,
TX
7526
1-21
28
Cust
omer
Ser
vice
866.
860.
1962
SAVE
$$$
Regi
ster
by
Sept
embe
r 24
th
SAVE
$$$
Regi
ster
by
Sept
embe
r 24
th
PRSR
TST
DU.
S. P
OSTA
GE
PAID
Dalla
s,T
XPE
RMIT
#77
8
Supe
r Pa
ss P
acka
ge –
sta
rtin
g at
$28
5 –
incl
udes
ope
ning
gen
eral
se
ssio
n an
d ke
ynot
e, u
p to
nin
e se
ssio
ns, o
ne n
etw
orki
ng re
cept
ion
and
expo
s –
the
best
val
ue
Wed
nesd
ay D
ay P
ass
–st
artin
g at
$20
0 –
incl
udes
on
e se
ssio
n tic
ket t
o an
y of
the
Wed
. tim
eslo
ts, o
ne n
etw
orki
ng
rece
ptio
n, a
nd e
xpos
Expo
Pas
s –
star
ts
at o
nly
$10
– in
clud
es
adm
issi
on to
CAR
S, N
ACE
and
all e
xpo
extra
s
NEW STRATEGIES.
Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009
Mandalay Bay Convention CenterLas Vegas, Nevada USA
www.NACEexpo.com
Smar
t. Co
mpe
lling
. Rel
evan
t. Es
sent
ial.
CONF
EREN
CE:
Nove
mbe
r 4-7
, 200
9EX
POSI
TION
: Nov
embe
r 5-7
, 200
9
Man
dala
y Ba
y Co
nven
tion
Cent
erLa
s Ve
gas,
Nev
ada
USA
ww
w.N
ACEe
xpo.
com
Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:
• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin
• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!
• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!
Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.
• 85+ educational sessions led by experts in their field – education relevant to what you need to know now.
• Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!
• Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.
• Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.
• Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.
• World-class showcase of companies representing the best collision repair equipment, product and services.
• Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.
• Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!
Your #1 Resource for Answers and Solutions:
•Re
gist
ratio
n•
Hous
ing
&T
rave
l•
Exhi
bito
rLis
ting/
Sear
ch•
Expo
Flo
orP
lan
•Se
ssio
nLi
stin
g•
Sess
ion
Desc
riptio
ns
•Sp
eake
rs•
Add-
OnE
duca
tion
Optio
ns•
Free
On-
Floo
rEdu
catio
n•
NAC
ECO
NN
EC
T
•Co
nnec
tionP
OIN
T•
CARS
Info
rmat
ion
•Ne
wP
rodu
ctP
avili
on•
OEM
Pav
ilion
-NE
W!
•He
avy
Duty
Pav
ilion
-NE
W!
•Au
toG
lass
Wee
kDe
tails
•In
dust
ryR
esou
rces
•...
And
Mor
e!
Go to
ww
w.N
ACEe
xpo.
com
for:
If yo
u’re
invo
lved
in a
ny a
spec
t of c
ollis
ion
repa
ir...
If y
ou o
pera
te a
n in
depe
nden
t, sp
ecia
lty, d
eale
rshi
p or
fran
chis
e fa
cilit
y...
If yo
u’re
an
owne
r, m
anag
er, t
echn
icia
n, jo
bber
, dis
trib
utor
, man
ufac
ture
r or
cla
ims
prof
essi
onal
... N
ACE
is th
e ev
ent f
or y
ou.
NAC
E is
stil
l the
onl
y ev
ent s
peci
fical
ly d
esig
ned
for t
he c
ollis
ion
repa
ir pr
ofes
sion
al –
offe
ring
a co
mpe
lling
edu
catio
nal l
ine-
up o
f top
ics
mos
t rel
evan
t to
you
and
your
dai
ly c
halle
nges
and
op
port
uniti
es, a
s w
ell a
s a
wor
ld-c
lass
exp
ositi
on!
New
real
ities
cal
l for
new
stra
tegi
es.
NACE
200
9 –
Smar
t. Co
mpe
lling
. Rel
evan
t. Es
sent
ial.
2009
2009
Produit par par
2009
2009
Produit par par
20
09
20
09
Prod
uit p
arpa
r
2009
2009
Produit par par
2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW
creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.
NEW REALITIES.
This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.
NACE 2009 – Smart. Compelling. Relevant. Essential.
Opening General Sessionsponsored by
Keynotesponsored by
NACE Welcome Receptionsponsored by Captain “Sully”
Sullenberger
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Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.
Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.
Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.
Key Events designed to motivate, entertain and encourage:
Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com
FREE On-Floor Education and Activities in the Exposition include:
Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:
• Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.
• Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE
• Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)
• Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)
• Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust
• Get fellow professionals’ takes on the quality equipment they couldn’t do business without • 85+ total educational sessions – the industry’s best education
• Sessions led by seasoned professionals, experts in their fields• Education relevant to what you need to know now• Compelling topics addressing the issues, challenges and
goals that confront you on a daily, weekly, yearly basis
• Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees
• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm
• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm
• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger
I-CAR Technical Training featuring nine scheduled classes to choose from
PCI Insurance and Auto Repair Session
ASECollisionand/orMechanicalTest Prep Classes
• Exhibitor demos and special presentations
• I-CAR Technology Showcase
• Auto Glass Technician and Windshield Repair Olympics
• New Product Pavilion
• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled
Rides• CARSTAR Super ‘Stang• ...And more!
NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.
Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.
Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems
Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement
Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems
For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.
SMART COMPELLING RELEVANT ESSENTIAL
Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor
the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.
• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician
Olympics and Windshield Repair Olympics
• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional
Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.
To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.
Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!
• Get the most value out of your NACE experience – before, during and even after the event
• Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons
• Communicate via emails before the event and schedule appointments that work for your schedules at the show
• Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor
While walking the NACE exhibits, visit the CARS Expo …
• Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies
• Educational theaters sponsored by exhibitors delivering
hands-on training of products, processes and techniques
• Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for
Go to www.CARSevent.com for more details on this dynamic industry event.
Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.
Captain “Sully” Sullenberger
$85per person,per class
$50per person
FREE!
sponsored by
Keynotesponsored by
sponsored byOEM PAVILION
LOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
OEM PAVILIONLOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
NOTE: Session titles, times and speakers subject to change.
WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!
IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)
IC03 Vehicle Technology and Trends 2010 (NEW10)
8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry
WE02N L Understanding Insurer Needs & Pressures
WE03N M Controlling Costs on Materials, Parts & Overhead
WE04A M Improving Strategies for a New Business Environment
8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center
WE06C T Dodge Cummins Diesel Operations & Diagnostics
WE07C T Evaporative Emissions
10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010
WE08N E Mechanical Damage Discovery
WE09N J Using Collision Industry Trends & Statistics for Strategic Planning
WE10N L What is 5S and Why is it Important to You?
WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!
WE12A M Understanding Personality & Communication Styles
WE13A M Can PDR be an Additional Profit Center for You?
1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!
IC05 Collision Repair for Select Vehicles (POP01)
IC06 Waterborne Products, Systems, and Application (REF07)
1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions
WE15N L Leveraging Human Capital
WE16N VR Getting the Most Out of Recycled Parts - Part 1
WE17N M Understanding What It Takes to Implement Waterborne
WE18A M Finding New Financial Resources for Your Business
WE19N M SEO & Internet Marketing for the Body Shop
1:30 PM - 4:30 PMWE20A M Customer Service & Retention
WE21C M Service Advisor Tips & Strategies by Pace Software
WE22C T Mode $06 Diagnostics
WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco
3:30 PM - 5:00 PMWE24N E Estimating Best Practices
WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair
WE27N VR Getting the Most Out of Recycled Parts - Part 2
WE28C M Service Center Marketing
WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings
5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception
Sponsored byCCC Information Services, Inc.
THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session
Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics
3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics
TH02C T Traction Control by ACDelco
TH03C T Working on Audis and VWs
4:00 PM - 5:30 PMTH04A AG Proper Auto Glass
Installation
TH05N E Paint Caps - How to Eliminate Them in Your Store Forever
TH06N J Measuring & Improving Distribution Performance
TH07N L Sustaining Continuous Improvements
TH08N VR Flash Reprogramming for the Body Shop
TH09N M Avoiding & Resolving Insurance Disputes
TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers
TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops
TH12A TR Team-Based Learning - Part 1
5:45 PM - 7:00 PMKEY EVENT
CARS Networking Reception
FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center
Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?
FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1
FR03A T AC Repair & Service
FR04C T Controller Area Network (CAN) Systems by ACDelco
8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program
FR06N E Salesmanship Skills for the Estimator
FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation
FR08N VR Repair Considerations for New & Emerging Automotive Technologies
FR09A M Employee Relations / Team Building
FR10A M Succession Planning - Developing a Successful Exit Strategy
FR11C M Internet Marketing for the Service Center
FR12A TR Team-Based Learning - Part 2
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMFR13C M Increasing Technician
Productivity
FR14C T In-Cylinder Pressure Transducer Diagnostics
FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2
FR16C T TPMS - Tire Pressure Monitoring Systems
4:00 PM - 5:30 PMFR17A AG Insurance Company &
Network Steering
FR18N HD Heavy Duty Truck #1
FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now
FR20N L Lean in Parts Procurement
FR21N VR Resistance Spot Welding FR22C M Realize the Profits of
Selling More Big Ticket Items in Your Service Center
FR23A M How to Make “Green” Profitable for Your Shop
FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers
FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization
FR26A TR PowerPoint Tricks & Tips for Instructors
SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1
SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software
SA03C T Mode $06 Diagnostics
SA04C T Flash Reprogramming
SA05C T Hybrid Technology - Basic Hybrid Powertrains
8:00 AM - 9:30 AMSA06A AG Sustainable Business
Practices
SA07N E Making “Repair or Replace” Decisions on Structural Parts
SA08N HD Heavy Duty Truck #2
SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!
SA10N L Lean & Pre-Repair Management
SA11N VR Steering & Suspension - Diagnosis & Repair
SA12A M Taking Your Business’ Temperature - Do More With Less
SA13A W Time Management - Power Tips for Staying Focused
SA14A TR How to Effectively Communicate Technical Ideas to Students
SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings
8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!
IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!
IC09 Vehicle Technology and Trends 2010 (NEW10)
9:00 AM - 3:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMSA15C M Fleet Management -
Part 2
SA16C T Engine Vacuum Transducer Diagnostics
SA17C T Hybrid Technology - Principles of Electric Drives
SA18C T TPMS - Tire Pressure Monitoring Systems
SCHEDuLE AT A GLANCESESSION INDIC TATORS:
TH04A AG
TR ACK INDIC TATORS:AG AUTO GLASS
E ESTIMATING
HD HEAVY DUTY TRUCK
J JOBBER
L LEAN
M MANAGEMENT
T TECHNICAL (MECHANICAL)
TR TRAINING SKILLS DEVELOPMENT
VR VEHICLE REPAIR (COLLISION)
W WOMEN’S PROFESSIONAL DEVELOPMENT
Session Code
Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS
Track
DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––
Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.
Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.
Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.
Key Events designed to motivate, entertain and encourage:
Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com
FREE On-Floor Education and Activities in the Exposition include:
Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:
• Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.
• Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE
• Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)
• Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)
• Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust
• Get fellow professionals’ takes on the quality equipment they couldn’t do business without • 85+ total educational sessions – the industry’s best education
• Sessions led by seasoned professionals, experts in their fields• Education relevant to what you need to know now• Compelling topics addressing the issues, challenges and
goals that confront you on a daily, weekly, yearly basis
• Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees
• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm
• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm
• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger
I-CAR Technical Training featuring nine scheduled classes to choose from
PCI Insurance and Auto Repair Session
ASECollisionand/orMechanicalTest Prep Classes
• Exhibitor demos and special presentations
• I-CAR Technology Showcase
• Auto Glass Technician and Windshield Repair Olympics
• New Product Pavilion
• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled
Rides• CARSTAR Super ‘Stang• ...And more!
NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.
Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.
Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems
Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement
Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems
For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.
SMART COMPELLING RELEVANT ESSENTIAL
Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor
the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.
• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician
Olympics and Windshield Repair Olympics
• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional
Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.
To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.
Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!
• Get the most value out of your NACE experience – before, during and even after the event
• Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons
• Communicate via emails before the event and schedule appointments that work for your schedules at the show
• Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor
While walking the NACE exhibits, visit the CARS Expo …
• Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies
• Educational theaters sponsored by exhibitors delivering
hands-on training of products, processes and techniques
• Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for
Go to www.CARSevent.com for more details on this dynamic industry event.
Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.
Captain “Sully” Sullenberger
$85per person,per class
$50per person
FREE!
sponsored by
Keynotesponsored by
sponsored byOEM PAVILION
LOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
OEM PAVILIONLOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
NOTE: Session titles, times and speakers subject to change.
WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!
IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)
IC03 Vehicle Technology and Trends 2010 (NEW10)
8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry
WE02N L Understanding Insurer Needs & Pressures
WE03N M Controlling Costs on Materials, Parts & Overhead
WE04A M Improving Strategies for a New Business Environment
8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center
WE06C T Dodge Cummins Diesel Operations & Diagnostics
WE07C T Evaporative Emissions
10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010
WE08N E Mechanical Damage Discovery
WE09N J Using Collision Industry Trends & Statistics for Strategic Planning
WE10N L What is 5S and Why is it Important to You?
WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!
WE12A M Understanding Personality & Communication Styles
WE13A M Can PDR be an Additional Profit Center for You?
1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!
IC05 Collision Repair for Select Vehicles (POP01)
IC06 Waterborne Products, Systems, and Application (REF07)
1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions
WE15N L Leveraging Human Capital
WE16N VR Getting the Most Out of Recycled Parts - Part 1
WE17N M Understanding What It Takes to Implement Waterborne
WE18A M Finding New Financial Resources for Your Business
WE19N M SEO & Internet Marketing for the Body Shop
1:30 PM - 4:30 PMWE20A M Customer Service & Retention
WE21C M Service Advisor Tips & Strategies by Pace Software
WE22C T Mode $06 Diagnostics
WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco
3:30 PM - 5:00 PMWE24N E Estimating Best Practices
WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair
WE27N VR Getting the Most Out of Recycled Parts - Part 2
WE28C M Service Center Marketing
WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings
5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception
Sponsored byCCC Information Services, Inc.
THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session
Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics
3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics
TH02C T Traction Control by ACDelco
TH03C T Working on Audis and VWs
4:00 PM - 5:30 PMTH04A AG Proper Auto Glass
Installation
TH05N E Paint Caps - How to Eliminate Them in Your Store Forever
TH06N J Measuring & Improving Distribution Performance
TH07N L Sustaining Continuous Improvements
TH08N VR Flash Reprogramming for the Body Shop
TH09N M Avoiding & Resolving Insurance Disputes
TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers
TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops
TH12A TR Team-Based Learning - Part 1
5:45 PM - 7:00 PMKEY EVENT
CARS Networking Reception
FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center
Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?
FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1
FR03A T AC Repair & Service
FR04C T Controller Area Network (CAN) Systems by ACDelco
8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program
FR06N E Salesmanship Skills for the Estimator
FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation
FR08N VR Repair Considerations for New & Emerging Automotive Technologies
FR09A M Employee Relations / Team Building
FR10A M Succession Planning - Developing a Successful Exit Strategy
FR11C M Internet Marketing for the Service Center
FR12A TR Team-Based Learning - Part 2
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMFR13C M Increasing Technician
Productivity
FR14C T In-Cylinder Pressure Transducer Diagnostics
FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2
FR16C T TPMS - Tire Pressure Monitoring Systems
4:00 PM - 5:30 PMFR17A AG Insurance Company &
Network Steering
FR18N HD Heavy Duty Truck #1
FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now
FR20N L Lean in Parts Procurement
FR21N VR Resistance Spot Welding FR22C M Realize the Profits of
Selling More Big Ticket Items in Your Service Center
FR23A M How to Make “Green” Profitable for Your Shop
FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers
FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization
FR26A TR PowerPoint Tricks & Tips for Instructors
SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1
SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software
SA03C T Mode $06 Diagnostics
SA04C T Flash Reprogramming
SA05C T Hybrid Technology - Basic Hybrid Powertrains
8:00 AM - 9:30 AMSA06A AG Sustainable Business
Practices
SA07N E Making “Repair or Replace” Decisions on Structural Parts
SA08N HD Heavy Duty Truck #2
SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!
SA10N L Lean & Pre-Repair Management
SA11N VR Steering & Suspension - Diagnosis & Repair
SA12A M Taking Your Business’ Temperature - Do More With Less
SA13A W Time Management - Power Tips for Staying Focused
SA14A TR How to Effectively Communicate Technical Ideas to Students
SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings
8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!
IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!
IC09 Vehicle Technology and Trends 2010 (NEW10)
9:00 AM - 3:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMSA15C M Fleet Management -
Part 2
SA16C T Engine Vacuum Transducer Diagnostics
SA17C T Hybrid Technology - Principles of Electric Drives
SA18C T TPMS - Tire Pressure Monitoring Systems
SCHEDuLE AT A GLANCESESSION INDIC TATORS:
TH04A AG
TR ACK INDIC TATORS:AG AUTO GLASS
E ESTIMATING
HD HEAVY DUTY TRUCK
J JOBBER
L LEAN
M MANAGEMENT
T TECHNICAL (MECHANICAL)
TR TRAINING SKILLS DEVELOPMENT
VR VEHICLE REPAIR (COLLISION)
W WOMEN’S PROFESSIONAL DEVELOPMENT
Session Code
Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS
Track
DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––
Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.
Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.
Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.
Key Events designed to motivate, entertain and encourage:
Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com
FREE On-Floor Education and Activities in the Exposition include:
Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:
• Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.
• Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE
• Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)
• Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)
• Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust
• Get fellow professionals’ takes on the quality equipment they couldn’t do business without • 85+ total educational sessions – the industry’s best education
• Sessions led by seasoned professionals, experts in their fields• Education relevant to what you need to know now• Compelling topics addressing the issues, challenges and
goals that confront you on a daily, weekly, yearly basis
• Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees
• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm
• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm
• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger
I-CAR Technical Training featuring nine scheduled classes to choose from
PCI Insurance and Auto Repair Session
ASECollisionand/orMechanicalTest Prep Classes
• Exhibitor demos and special presentations
• I-CAR Technology Showcase
• Auto Glass Technician and Windshield Repair Olympics
• New Product Pavilion
• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled
Rides• CARSTAR Super ‘Stang• ...And more!
NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.
Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.
Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems
Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement
Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems
For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.
SMART COMPELLING RELEVANT ESSENTIAL
Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor
the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.
• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician
Olympics and Windshield Repair Olympics
• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional
Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.
To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.
Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!
• Get the most value out of your NACE experience – before, during and even after the event
• Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons
• Communicate via emails before the event and schedule appointments that work for your schedules at the show
• Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor
While walking the NACE exhibits, visit the CARS Expo …
• Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies
• Educational theaters sponsored by exhibitors delivering
hands-on training of products, processes and techniques
• Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for
Go to www.CARSevent.com for more details on this dynamic industry event.
Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.
Captain “Sully” Sullenberger
$85per person,per class
$50per person
FREE!
sponsored by
Keynotesponsored by
sponsored byOEM PAVILION
LOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
OEM PAVILIONLOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
NOTE: Session titles, times and speakers subject to change.
WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!
IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)
IC03 Vehicle Technology and Trends 2010 (NEW10)
8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry
WE02N L Understanding Insurer Needs & Pressures
WE03N M Controlling Costs on Materials, Parts & Overhead
WE04A M Improving Strategies for a New Business Environment
8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center
WE06C T Dodge Cummins Diesel Operations & Diagnostics
WE07C T Evaporative Emissions
10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010
WE08N E Mechanical Damage Discovery
WE09N J Using Collision Industry Trends & Statistics for Strategic Planning
WE10N L What is 5S and Why is it Important to You?
WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!
WE12A M Understanding Personality & Communication Styles
WE13A M Can PDR be an Additional Profit Center for You?
1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!
IC05 Collision Repair for Select Vehicles (POP01)
IC06 Waterborne Products, Systems, and Application (REF07)
1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions
WE15N L Leveraging Human Capital
WE16N VR Getting the Most Out of Recycled Parts - Part 1
WE17N M Understanding What It Takes to Implement Waterborne
WE18A M Finding New Financial Resources for Your Business
WE19N M SEO & Internet Marketing for the Body Shop
1:30 PM - 4:30 PMWE20A M Customer Service & Retention
WE21C M Service Advisor Tips & Strategies by Pace Software
WE22C T Mode $06 Diagnostics
WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco
3:30 PM - 5:00 PMWE24N E Estimating Best Practices
WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair
WE27N VR Getting the Most Out of Recycled Parts - Part 2
WE28C M Service Center Marketing
WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings
5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception
Sponsored byCCC Information Services, Inc.
THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session
Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics
3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics
TH02C T Traction Control by ACDelco
TH03C T Working on Audis and VWs
4:00 PM - 5:30 PMTH04A AG Proper Auto Glass
Installation
TH05N E Paint Caps - How to Eliminate Them in Your Store Forever
TH06N J Measuring & Improving Distribution Performance
TH07N L Sustaining Continuous Improvements
TH08N VR Flash Reprogramming for the Body Shop
TH09N M Avoiding & Resolving Insurance Disputes
TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers
TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops
TH12A TR Team-Based Learning - Part 1
5:45 PM - 7:00 PMKEY EVENT
CARS Networking Reception
FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center
Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?
FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1
FR03A T AC Repair & Service
FR04C T Controller Area Network (CAN) Systems by ACDelco
8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program
FR06N E Salesmanship Skills for the Estimator
FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation
FR08N VR Repair Considerations for New & Emerging Automotive Technologies
FR09A M Employee Relations / Team Building
FR10A M Succession Planning - Developing a Successful Exit Strategy
FR11C M Internet Marketing for the Service Center
FR12A TR Team-Based Learning - Part 2
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMFR13C M Increasing Technician
Productivity
FR14C T In-Cylinder Pressure Transducer Diagnostics
FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2
FR16C T TPMS - Tire Pressure Monitoring Systems
4:00 PM - 5:30 PMFR17A AG Insurance Company &
Network Steering
FR18N HD Heavy Duty Truck #1
FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now
FR20N L Lean in Parts Procurement
FR21N VR Resistance Spot Welding FR22C M Realize the Profits of
Selling More Big Ticket Items in Your Service Center
FR23A M How to Make “Green” Profitable for Your Shop
FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers
FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization
FR26A TR PowerPoint Tricks & Tips for Instructors
SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1
SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software
SA03C T Mode $06 Diagnostics
SA04C T Flash Reprogramming
SA05C T Hybrid Technology - Basic Hybrid Powertrains
8:00 AM - 9:30 AMSA06A AG Sustainable Business
Practices
SA07N E Making “Repair or Replace” Decisions on Structural Parts
SA08N HD Heavy Duty Truck #2
SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!
SA10N L Lean & Pre-Repair Management
SA11N VR Steering & Suspension - Diagnosis & Repair
SA12A M Taking Your Business’ Temperature - Do More With Less
SA13A W Time Management - Power Tips for Staying Focused
SA14A TR How to Effectively Communicate Technical Ideas to Students
SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings
8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!
IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!
IC09 Vehicle Technology and Trends 2010 (NEW10)
9:00 AM - 3:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMSA15C M Fleet Management -
Part 2
SA16C T Engine Vacuum Transducer Diagnostics
SA17C T Hybrid Technology - Principles of Electric Drives
SA18C T TPMS - Tire Pressure Monitoring Systems
SCHEDuLE AT A GLANCESESSION INDIC TATORS:
TH04A AG
TR ACK INDIC TATORS:AG AUTO GLASS
E ESTIMATING
HD HEAVY DUTY TRUCK
J JOBBER
L LEAN
M MANAGEMENT
T TECHNICAL (MECHANICAL)
TR TRAINING SKILLS DEVELOPMENT
VR VEHICLE REPAIR (COLLISION)
W WOMEN’S PROFESSIONAL DEVELOPMENT
Session Code
Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS
Track
DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––
Networking is smart. Talking through an issue with fellow colleagues can genuinely help you conquer any type of hurdle you may be having. Chances are they’ve experienced a similar issue in their own business.
Get the answers you need to the “who, what, where, when, why, how” questions that are a mainstay to running your business. Whether you need guidance on the toughest issues or the most minute – the NACE education program connects you with industry leaders who can steer you on a course toward identifying the solution.
Go to the Conference section of www.NACEexpo.com for complete listing of sessions, descriptions and speakers and use the handy Session Search System to find just the session you need to gain knowledge and skills to increase your productivity and profits.
Key Events designed to motivate, entertain and encourage:
Go to the Add-On Education pages within the Conference Section of www.NACEexpo.com
FREE On-Floor Education and Activities in the Exposition include:
Keeping up with the most effective, efficient and essential equipment, products and services continues to be necessary in order to maintain that competitive edge while taking care of your customers. Meeting, networking and shopping with the hundreds of NACE exhibitors, representing top companies within the industry, gains you access to the most comprehensive selection of collision repair products, equipment, technology, services and innovations available today. NACE exhibitors represent the best in:
• Sharing ideas, problems and triumphs with industry peers can boost your confidence in the choices you’ve made, give you strength in areas of weakness and provide direction in paths you had not yet considered.
• Unmatched opportunities for such valuable interaction will be readily and frequently available at NACE
• Visit between sessions in the all new Conference Attendee Lounge (exclusively for conference attendees)
• Catch up with old friends and make new acquaintances during the NACE Welcome Reception (sponsored by CCC Information Services, Inc.)
• Walk through the exhibits and talk with others about the products that surround you, the services you use and the suppliers you trust
• Get fellow professionals’ takes on the quality equipment they couldn’t do business without • 85+ total educational sessions – the industry’s best education
• Sessions led by seasoned professionals, experts in their fields• Education relevant to what you need to know now• Compelling topics addressing the issues, challenges and
goals that confront you on a daily, weekly, yearly basis
• Educational sessions include those designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees
• NACE Welcome ReceptionWednesday, Nov. 4 5:45 pm – 7:00 pm
• CARS Networking ReceptionThursday, Nov. 5 | 5:45 pm – 7:00 pm
• ASRW Opening General SessionThursday, Nov. 5 8:30 am – 10:00 am featuringNACE/CARSChairmenExchange and Keynote Address by US Airways’Captain Chesley “Sully” Sullenberger
I-CAR Technical Training featuring nine scheduled classes to choose from
PCI Insurance and Auto Repair Session
ASECollisionand/orMechanicalTest Prep Classes
• Exhibitor demos and special presentations
• I-CAR Technology Showcase
• Auto Glass Technician and Windshield Repair Olympics
• New Product Pavilion
• OEM Pavilion - New!• HeavyDutyPavilion-New!• Auto Spotlight display areas• NABC’s charitable Recycled
Rides• CARSTAR Super ‘Stang• ...And more!
NOTE: Tickets to these key events are included in Super Pass registration package, or individual tickets are available for purchase.
Go to the On-Floor Education page within the Exposition section of www.NACEexpo.com.
Air Systems and ToolsAutomotive AccessoriesAuto AuctionsBodyandFrameRepairBusiness Products and ServicesCoatings and Refinish ProductsComputerHardwareandSoftwareDentRemovalEducation and Training ProgramsEstimating Systems
Glass Repair and ReplacementHandandPowerToolsHeavyDutyTruckEquipment/ProductsIndustryAssociations/OrganizationsIndustry PublicationsInternetProduct&ServicesLifts/Jacks/MovingEquipmentPaintBooths/PrepStations/BoothEquip.PaintProducts/Services/SystemsParts and Parts Procurement
Refinish Tools and EquipmentSafety EquipmentSpecialty Equipment and ServicesSurface PreparationVacuum Systems and AccessoriesVehicle ManufacturersWelding and CuttingWheels and Wheel Alignment Systems
For a complete listing of NACE 2009 Exhibitors and products, go to www.NACEexpo.com and use the online Exhibitor Search System to find just the companies you need to stand out in a crowd of competitors.
SMART COMPELLING RELEVANT ESSENTIAL
Glass repair and specifically replacement is as important to your business as workingbodystructure.Havingproperlytrainedtechniciansinyourshopfor
the removing and installing of glass correctly is key to maintaining adequate profit margins and customer satisfaction. Auto Glass Week is a valuable resource for this aspect of your business.
• Co-located with NACE • Featuresexhibits,demosandinteractiveseminars• Exciting competitions – Auto Glass Technician
Olympics and Windshield Repair Olympics
• Fourdifferentautoglassgroupshostatotalofsixdifferent events designed specifically for the auto glass professional
Go to the Auto Glass Week page within the Conference section of www.NACEexpo.com for all the details.
To assist you in achieving the ultimate in smart networking, NACECONNECT is designed to be your online networking tool.
Go to the NACECONNECT page at www.NACEexpo.com for a complete rundown of this networking tool’s impressive list of features... all FREE to you!
• Get the most value out of your NACE experience – before, during and even after the event
• Identify and match yourself with the exhibitors you want to see at the show through comprehensive category comparisons
• Communicate via emails before the event and schedule appointments that work for your schedules at the show
• Visit with them about their new products and planned show specials – all this before you set foot on the trade show floor
While walking the NACE exhibits, visit the CARS Expo …
• Exhibits representing all the latest automotive repair and service products, shop services, equipment and technologies
• Educational theaters sponsored by exhibitors delivering
hands-on training of products, processes and techniques
• Use the online Exhibitor Search System and reference the CARS category list to find the products you’re looking for
Go to www.CARSevent.com for more details on this dynamic industry event.
Havingabearingonorconnectionwiththematterathand. Basic or indispensable; necessary.Urgentlyrequiringattention.Drivinglyforceful.Characterized as sharp quick thought; bright.
Captain “Sully” Sullenberger
$85per person,per class
$50per person
FREE!
sponsored by
Keynotesponsored by
sponsored byOEM PAVILION
LOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
OEM PAVILIONLOOK FOR THE
IN THE NACE EXPO!Go to www.NACEexpo.comfor full listing ofauto manufacturers.
NOTE: Session titles, times and speakers subject to change.
WEDNESDAY, NOVEMBER 48:00 AM - 12:00 PM IC01 Damage Analysis of Advanced Automotive Systems (DAM07) Premiere!
IC02 Overview of Cycle Time Improvements for the Collision Repair Process (CYC01)
IC03 Vehicle Technology and Trends 2010 (NEW10)
8:30 AM - 10:00 AMWE01N J Positioning Yourself in the Collision Repair Industry
WE02N L Understanding Insurer Needs & Pressures
WE03N M Controlling Costs on Materials, Parts & Overhead
WE04A M Improving Strategies for a New Business Environment
8:30 AM - 11:30 AMWE05C M Financial Management for the Service Center
WE06C T Dodge Cummins Diesel Operations & Diagnostics
WE07C T Evaporative Emissions
10:30 AM - 12:00 PMPC01 Insurance and Auto Repair: Issues 2010
WE08N E Mechanical Damage Discovery
WE09N J Using Collision Industry Trends & Statistics for Strategic Planning
WE10N L What is 5S and Why is it Important to You?
WE11N VR New Vehicle Technology - Arriving at Your Shop Soon!
WE12A M Understanding Personality & Communication Styles
WE13A M Can PDR be an Additional Profit Center for You?
1:00 PM - 5:00 PM IC04 Collision Repair for General Motors Vehicles (GEN03) Premiere!
IC05 Collision Repair for Select Vehicles (POP01)
IC06 Waterborne Products, Systems, and Application (REF07)
1:30 PM - 3:00 PMWE14N J Jobber Technology - Exploring Wireless Order-Taking & Fulfillment Solutions
WE15N L Leveraging Human Capital
WE16N VR Getting the Most Out of Recycled Parts - Part 1
WE17N M Understanding What It Takes to Implement Waterborne
WE18A M Finding New Financial Resources for Your Business
WE19N M SEO & Internet Marketing for the Body Shop
1:30 PM - 4:30 PMWE20A M Customer Service & Retention
WE21C M Service Advisor Tips & Strategies by Pace Software
WE22C T Mode $06 Diagnostics
WE23C T Internal Combustion Engine (ICE) - Advanced Variable Valve Timing Technologyby ACDelco
3:30 PM - 5:00 PMWE24N E Estimating Best Practices
WE25N J For Jobbers Only: Teaching Selling & Negotiation Skills to Collision Estimators WE26N L Introduction to Lean for Collision Repair
WE27N VR Getting the Most Out of Recycled Parts - Part 2
WE28C M Service Center Marketing
WE29A W Conflict Management & Assertiveness Skills for Women WE30N M Driving Work TO Your Collision Repair Center by DuPont Performance Coatings
5:45 PM - 7:00 PMKEY EVENT NACE Welcome Reception
Sponsored byCCC Information Services, Inc.
THuRSDAY, NOVEMBER 5 8:30 AM - 10:00 AMKEY EVENT Opening General Session
Sponsored by DuPont Performance CoatingsKeynote Presentation by Captain “Sully” Sullenberger Sponsored by AGRSS
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Windshield Repair Olympics
3:00 PM - 6:00 PMTH01C T “No Code” Diagnostics
TH02C T Traction Control by ACDelco
TH03C T Working on Audis and VWs
4:00 PM - 5:30 PMTH04A AG Proper Auto Glass
Installation
TH05N E Paint Caps - How to Eliminate Them in Your Store Forever
TH06N J Measuring & Improving Distribution Performance
TH07N L Sustaining Continuous Improvements
TH08N VR Flash Reprogramming for the Body Shop
TH09N M Avoiding & Resolving Insurance Disputes
TH10C M Realize Higher Sales by Coaching Your Managers & Advisors to Become Sales Managers
TH11A W Successful Shop Ownership - Tips from Women Owners of Thriving Shops
TH12A TR Team-Based Learning - Part 1
5:45 PM - 7:00 PMKEY EVENT
CARS Networking Reception
FRIDAY,NOVEMBER 67:30 AM - 10:30 AMFR01C M Successful Service Center
Ownership Panel - What Are Owners Doing Differently Today That They Weren’t Doing 18 Months Ago?
FR02C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 1
FR03A T AC Repair & Service
FR04C T Controller Area Network (CAN) Systems by ACDelco
8:30 AM - 10:00 AMFR05A AG AGRSS Validation Program
FR06N E Salesmanship Skills for the Estimator
FR07N L Waste Walk - Identifying Waste in a Collision Repair Operation
FR08N VR Repair Considerations for New & Emerging Automotive Technologies
FR09A M Employee Relations / Team Building
FR10A M Succession Planning - Developing a Successful Exit Strategy
FR11C M Internet Marketing for the Service Center
FR12A TR Team-Based Learning - Part 2
10:00 AM - 5:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMFR13C M Increasing Technician
Productivity
FR14C T In-Cylinder Pressure Transducer Diagnostics
FR15C T Turbo Tips for the Ford PowerStroke 6.4 Diesel - Part 2
FR16C T TPMS - Tire Pressure Monitoring Systems
4:00 PM - 5:30 PMFR17A AG Insurance Company &
Network Steering
FR18N HD Heavy Duty Truck #1
FR19N J Why Your Customer Shops Need to Implement Lean-Six Sigma Processes Now
FR20N L Lean in Parts Procurement
FR21N VR Resistance Spot Welding FR22C M Realize the Profits of
Selling More Big Ticket Items in Your Service Center
FR23A M How to Make “Green” Profitable for Your Shop
FR24N M Realize Higher Sales by Coaching Your Managers & Estimators to Become Sales Managers
FR25A W Leading & Succeeding: Cultivating Leadership Skills that Benefit You and Your Organization
FR26A TR PowerPoint Tricks & Tips for Instructors
SATuRDAY, NOVEMBER 77:30 AM - 10:30 AMSA01C M Fleet Management - Part 1
SA02C M Thinking Outside the Box to Expand Your Profit Centers - Become the Shop That Has “No Competition” by Pace Software
SA03C T Mode $06 Diagnostics
SA04C T Flash Reprogramming
SA05C T Hybrid Technology - Basic Hybrid Powertrains
8:00 AM - 9:30 AMSA06A AG Sustainable Business
Practices
SA07N E Making “Repair or Replace” Decisions on Structural Parts
SA08N HD Heavy Duty Truck #2
SA09N J Today’s Collision Repair Industry: Coaching Your Customers to Success!
SA10N L Lean & Pre-Repair Management
SA11N VR Steering & Suspension - Diagnosis & Repair
SA12A M Taking Your Business’ Temperature - Do More With Less
SA13A W Time Management - Power Tips for Staying Focused
SA14A TR How to Effectively Communicate Technical Ideas to Students
SA19N M Driving Work THRU Your Collision Repair Centerby DuPont Performance Coatings
8:00 AM - 12:00 PM IC07 Damage Analysis of Advanced Automotive Systems (DAM07) Encore Presentation!
IC08 Collision Repair for General Motors Vehicles (GEN03) Encore Presentation!
IC09 Vehicle Technology and Trends 2010 (NEW10)
9:00 AM - 3:00 PMEXPO NACE, CARS and Auto
Glass Exhibits and Free On-Floor Education/Activities • I-CAR Technology Showcase• Exhibitor Theaters• Demonstrations• Special Presentations• Roundtables• New Product Pavilion• OEM Pavilion• Heavy Duty Pavilion• Auto Glass Expo• Auto Glass Technician Olympics
12:00 PM - 1:00 PM
ASE Collision Test Prep - FREE!
1:30 PM - 2:30 PM
ASE Mechanical Test Prep - FREE!
3:00 PM - 6:00 PMSA15C M Fleet Management -
Part 2
SA16C T Engine Vacuum Transducer Diagnostics
SA17C T Hybrid Technology - Principles of Electric Drives
SA18C T TPMS - Tire Pressure Monitoring Systems
SCHEDuLE AT A GLANCESESSION INDIC TATORS:
TH04A AG
TR ACK INDIC TATORS:AG AUTO GLASS
E ESTIMATING
HD HEAVY DUTY TRUCK
J JOBBER
L LEAN
M MANAGEMENT
T TECHNICAL (MECHANICAL)
TR TRAINING SKILLS DEVELOPMENT
VR VEHICLE REPAIR (COLLISION)
W WOMEN’S PROFESSIONAL DEVELOPMENT
Session Code
Session / Show Indicator:N= Sessions designed specifically for NACE attendeesC= Sessions designed specifically for CARS attendeesA= Sessions suitable for all attendees – NACE or CARS
Track
DesignatedConferenceSessionsareaccreditedbytheAutomotive Management Institute. When registering online, look for the sessions with this logo: –– Approved for Credit ––
NEW STRATEGIES.
Smart. Compelling. Relevant. Essential.CONFERENCE: November 4-7, 2009EXPOSITION: November 5-7, 2009
Mandalay Bay Convention CenterLas Vegas, Nevada USA
www.NACEexpo.com
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Be one of the first 500 attendees to register for aNACE Super Pass and qualify to win:
• Two Super Pass Registration Packages – the best NACE package available including nine educational sessions, welcome reception, opening general session and keynote, expos, show bag and commemorative pin
• Two tickets to see Disney’s The Lion King – the visually stunning, technically astounding musical like none other, where lions, giraffes, birds, gazelles and many other animals come to life as the music soars!
• $200 Mandalay Bay Dining Resort Credit – perfect for dinner before the show!
Go to www.NACEexpo.com and register today! Good luck!The lucky winner will be contacted and receive the appropriate refund.
• 85+ educational sessions led by experts in their field – education relevant to what you need to know now.
• Educational sessions designed specifically for NACE attendees focusing on collision repair, sessions designed for CARS attendees focusing on aspects of mechanical repair and service, plus sessions suitable for all attendees – There’s something for everyone!
• Opening General Session featuring theChairmen Exchange and US Airways’ Captain “Sully” Sullenberger as keynote.
• Unmatched networking with industry leaders and colleagues throughout this four-day event, plus NACE Welcome Reception.
• Add-on education from I-CAR, PCI and ASE… plus FREE on-floor education and roundtables.
• World-class showcase of companies representing the best collision repair equipment, product and services.
• Co-located with CARS featuring exhibits and 30+ sessions geared for mechanical service and repair.
• Co-located with Auto Glass Week featuring exhibits, education and on-floor competitions. Go to www.NACEexpo.com for more information and to access registration.Register online today, saving time and money!
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2009 marks the second annual Automotive Service and Repair Week (ASRW) and the co-location of CARS(CongressofAutomotiveRepair&Service)with NACE, as well as Auto Glass Week. ASRW
creates an industry-wide event that includes the collision, mechanical and auto glass segments of the automotive service and repair industry. The goal is to continue to grow ASRW to include other organizations and industry segments to create a “mega” event that will touch all aspects of the automotive industry.
NEW REALITIES.
This year celebrates the 27th annual International Autobody Congress & Exposition – NACE. NACE was created to provide buyers and sellers within the collision repair community a place to network, a highly-rated educational resource, as well as a unique marketplace to see all the products, services, equipment and technology available to the industry.Since 1983, NACE has been, and will continue to be, a direct reflection of what’s happening in the industry. NACE is the pulse of the industry. Collision repair has changed dramatically over the years and NACE has been there. With the current challenges facing businesses today, NACE is still there. New realities call for new strategies. If you’re involved in any aspect of collision repair, NACE needs to be your strategic partner.
NACE 2009 – Smart. Compelling. Relevant. Essential.
Opening General Sessionsponsored by
Keynotesponsored by
NACE Welcome Receptionsponsored by Captain “Sully”
Sullenberger
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