Quality Assurance ManualDocument: CIV QAM

Quality Management System Planning Section 14Rev: E 0

Date:15/08/2009

Page: 2 of 3

Process flow for Quality Management System Planning

Process flow for Quality Management Systems Planning

Purpose:To ensure that the quality management system is planned and documented to meet the requirements of ISO 9001-2008 and to maintain its integrity when any changes are planned and implemented

Scope:The scope of the quality management system as identified within the quality manual section 1.2Objectives:Define all the necessary processes needed to achieve the companys policy and objectives, and to achieve client satisfaction on an ongoing basis, Inputs:Business plan, Client requirements

StepActivityResponsibilityReference document

1Need or requirement for a formal quality management system to meet the requirements of ISO 9001-2008 has been identifiedManaging DirectorBusiness plan

2Scope of the quality management system is identifiedManaging DirectorPolicy manual

3Determine and document both the core and supporting processes required to achieve the scope of registrationManaging Director / Operations ManagerPolicy manual

4Identify the flow and interaction of all processesManaging Director / Operations ManagerPolicy manual

5Identify resource requirements and verify suitability to achieve process resultsManaging Director / Operations Manager

6Determine controlled documentation needed to provide evidence that stated requirements are achievedManaging Director /Operations ManagerMeeting minutes

7Identify and develop any procedures, work instructions, flow diagrams, methodologies which are required to achieve process conformityOperations Manager/SHEQ Manager.Quality management system

8Verify that processes are carried out according to process flow requirements and are achieving objectivesSHEQ Manager.Internal Audit report

9Identify and carry out any training requirements needed for the processesOperations ManagerCompetence, awareness and training procedure

10Implementation of processes / operationsAll personnel

11Monitor effectiveness of quality management system by conducting internal audits, management reviews, determining customer satisfaction Managing Director / Operations ManagerInternal Audit report Review minutes

12Any changes needed to the quality management system are identified and recordedOperations Manager,Contract Manager,SHEQ Manager.Meeting minutes,

13Planning to meet the changed requirements takes place. Draft documents are developed reviewed and where necessary issued for a trial period

Operations Manager,SHEQ Manager.Meeting minutes, Control of documents procedure

14Processes are measured and evaluated against draft documents where required. Once accepted draft documents are incorporated into the formal systemOperations Manager / Management representativeInternal Audit report Quality System

15Monitor the effectiveness of quality management system by conducting internal audits, management reviews, determining customer satisfaction Operations Manager / Managing directorInternal Audit report Review minutes

Outputs:Quality management system, training and resource requirements, quality records

Need or requirement for a formal Quality Management System identified