Victim/Witness Assistance Division Office of the District Attorney, County of Tulare.
myJustice - a victim and witness support system
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Transcript of myJustice - a victim and witness support system
Service Design is the design of touch points, interactions, relationships and systems to deliver great experiences. Good Service Design is driven by the users’ as well as stakeholders’ needs and aspirations.
Designing a cultural interface to help Brixton Community celebrate their heritage.
A new approach of delivering home care for Mitie to improve engagement, motivation and fulfilment of frontline staff.
How might we improve the victim and witness experience through the Criminal Justice System?
Brief Design Mission
ServiceProposition
Discov
er
Develo
pDefine
Deliver
Users
Experts
Stakeholders
Secondary Research
[ ]DROPOUTS
£ 34million
* NATIONAL AUDIT OFFICEhttp://www.nao.org.uk/wp-content/uploads/2006/02/0506798es.pdf
*
How might we reduce witness withdrawals by improving their experience?
bureaucratic
emotional unsupportive
draining processy no context
no explanation takes forever
no control there is no point
you are a number no priority
not reassuring
bureaucratic
emotional unsupportive
draining processy no context
no explanation takes forever
no control there is no point
you are a number no priority
not reassuring
I DON’T KNOW WHATS GOING ON.
bureaucratic
emotional unsupportive
draining processy no contextno explanation takes forever
no control there is no point you are a number no priority
not reassuring
WHAT’S THE POINT ANYWAY?
bureaucratic emotional unsupportive
draining processy no context
no explanation takes forever no control there is no point
you are a number no prioritynot reassuring
IT ALL SEEMS INEFFICIENT.
Hello.
Police
Witness Care UnitsWCUs
Victim Support
Court Services/Witness Service
Police
Witness Care Units(WCUs)
Victim Support
Court Services/Witness Service
JUDICA
not processy enabling participatory
in control personal touch
valuable encouraging accessmotivation
I KNOW WHAT’S HAPPENING.
not processy enabling participatory in control personal touch
valuable encouraging access
motivation
I AM USEFUL.
not processy enabling participatory
in control personal touch
valuable encouraging accessmotivation
THINGS GET DONE.
myJustice TEAM
myJustice BOARD myJustice PASSPORT
WITNESS
Hello.
Brief
Complexity
Access
Empathy
Implementation
Dec ‘13 Jan ‘14
Set up
second half ‘14
FeedbackRebrandingFinding pilot partner
Pilot on small scale
2015
Refine solutionBusiness modelWork. prototypesPilot
Scale up to national level
- Qualitative needs quantitative.- Creativity meets realism.- Don’t reinvent the wheel.- Inclusive means everyone, literally everyone.- Test early, fail early, refine constantly.- Working towards a greater good opens doors.- Focus.- Embrace complexity but keep it simple.- It’s a triple diamond.
Hello.
THE PURPOSE OF THE JUSTICE SYSTEMIS JUSTICE
