MyCommunity - Mystrata

MyCommunity Beautiful web sites and interactive portals for real estate communities

www.my-community.com

Our simple idea To build a platform that hosts thousands of web sites and secure portals for apartment buildings, commercial towers & housing communities where owners and residents can communicate, collaborate and ‘self-service’. Our philosophy People live or work in buildings…. we help them become communities. Our vision To create better communities.


MyCommunity is a platform of web sites and portals developed by leading cloud software provider Mystrata.

Built to support the company’s vision to drive fundamental change in the property management industry, MyCommunity is a strategic extension of their “Strataware” management and accounting system.

While Strataware is a professional manager’s tool, MyCommunity is used by committee members, property owners and tenants.

MyCommunity is where owners and tenants go to pay bills; view their statements; raise maintenance requests; view important documents; communicate with their neighbours; sell furniture; read important notices from their property manager and so much more.

Committee members get higher levels of access and can view financial data and reports, and even approve payments online, all available in real time.

MyCommunity is like an online banking system for properties!

An owner of multiple properties, even with different management companies in different countries, can access all his properties with one single log-in.

Advertisers can target tenants or property owners of just one community, or several communities or every community on the platform globally.

Mystrata shares some of this advertising revenue with our professional clients and the individual buildings they manage, helping to reduce maintenance charges.

Using a customised Google Map feature, the system links properties, owners and tenants to local trades and service providers, retail outlets, transport locations and restaurants.

Some versions of the platform are multi-lingual such as our English/Arabic version in the Middle East. The platform can also be integrated to 3rd party systems such as ERP, FM, PM and CRM.

Our team are property experts and have been involved in the management of communities for over 40 years.

We are continually working on new features and enhancements to MyCommunity. So rest assured your community is in good hands.

Overview of MyCommunity


Two aspects to a MyCommunity portal

1. A ‘Public’ web site: 2. A secure ‘members only’ section:

Secure

login


Public pages of MyCommunity

○ Like a traditional marketing web site for an apartment building or master-planned community

○ Photo galleries

○ Facilities & services widget

○ Google map integration showing local schools, transport, hospitals, shops & restaurants

○ Floor plans & developer details

○ Expose elements such as the Community Events and the Community Wall, to give the site some life

○ Currently two templates to choose from... more coming

○ Customised, bespoke sites also available

○ Property Managers or board

members can access a CMS (content management system)


Bespoke Sites & Customised

Solutions

○ Customised sites for management

companies

○ Sites for projects under

construction that can transition

to the “community site”

○ Individual building customisation

○ Umbrella “master community”

sites

○ Integration of 3rd party software

such as FM or Property Listing

tools

○ Turn features on or off like the

Community Wall

○ The limit is your imagination


Access to your site

○ Every community has a unique

web address

○ Managers and buildings can

use existing domain names

○ Put an API login on your

corporate site

○ Access the portal via an

umbrella “master” site that

profiles all projects under

management

○ Flexibility you desire


Business Directories & Real Estate Listings

○ Build a directory of local shops,

restaurants and businesses that

service your community

○ MyCommunity comes with a

standard business directory listing

with a beautiful and clean design

○ Includes a CMS to enable Managers

or Board Members to add and edit

the listings themselves

○ Your MyCommunity portal can also

be integrated to leading real estate

systems

○ Allow selected (i.e. preferred) real

estate agents to list their properties

for sale or lease on their community

web site

○ You control the listings!

○ MyCommunity charges real estate

agents a fee to use this service and

a % of this revenue is passed back to

you!


○ Reserved for committee members, owners and tenants

○ Used by Managers as a communication tool

○ Information from Strataware automatically available – no manual upload of data

○ Contact details

○ Bank account & arrears balance

○ Financial & building reports

○ Service Charge Statement

○ Credit card payment gateway

○ Events & Promotions

○ Community Wall (like Facebook)

○ User-based security

○ Multi-lingual – English, Arabic + more

Members only section of MyCommunity


Online Payments

○ Online Service Charge

statement in real time

○ View and print old invoices

○ Pay online view a secure

payment gateway

○ Print receipts

○ Payments are automatically

reconciled into the

accounting system in

Strataware


Access to Financial Data

○ Annual Budget

○ Income & Expenditure Statement

○ Balance Sheet

○ Online GL transactions

○ Bank account balance

○ Viewable only by board members

○ All financial transactions in real

time

○ Filtering options

○ Future enhancements coming


Maintenance & Service Requests

○ Electronically lodge requests

with their manager

○ Customise where each requests

goes

○ Unique ticketing numbering

system

○ Open and closed requests

○ E-mail copies to all stakeholders

○ Can be linked to a CAFM system

○ CAFM systems can publish data

back to MyCommunity via XML

feed


Communication Tools

○ Community Notices

○ Electronic Notice Board

○ Events

○ Special Deals or

Promotions

○ Community Wall

○ Board member only Wall

○ SMS Messages

○ All linked to the core

database for the property

Messages can be sent to one or

ALL properties

Customers can customise their

notification settings


Feature List

The complete list of features for the ‘members only’ section of MyCommunity include:

Owners can...

Update their contact details

Pay their levies/service charges

View their levy/service charge payment history

View and download reports such as minutes, by-laws & building manuals

View basic information such as insurance details, Owners Corporation details and bank balance

Submit and track maintenance requests (for both their unit and the common areas)

Communicate with other owners & tenants on the Community Wall

Create community events

Search for local attractions via the community’s interactive Google Map

Upload and comment on community photos

Upload unit documents such as warranties and user manuals

View details of suppliers including comments from other owners and tenants

Easily jump from one property to another they own


Feature List Continued

Board/Committee Members can...

Do everything Owners can do, if they own a property in the community (see above)

View financial reports such as the P&L, balance sheet, GL and budget

View service charge / levy arrears details

Communicate just with other Board members and the community manager

Easily jump from one property to another they are a Board member in

Tenants can...

Update their contact details

View and download some reports such as the by-laws or building manual (controlled by the manager)

View some basic Owners Corporation and building information

Submit and track maintenance requests (relating to their unit only)

Communicate with other owners & tenants on the Community Wall

Create and RSVP to community events

Search for local attractions via the community’s interactive Google Map

Upload and comment on community photos

View some unit documents such as warranties and user manuals (controlled by the owner)

View details of suppliers including comments from other owners and tenants


Australia Mystrata Pty Ltd ACN: 096 289 253 PO Box 322 Chermside QLD 4032 P 1300 550 515 P +61 7 3839 3199 F +61 7 3036 6143

United Arab Emirates Mystrata Middle East FZ LLC Part of the Mystrata Group

PO Box 500801 Dubai UAE P +971 4 422 5747 F +971 4 422 5746

Malaysia Mystrata Malaysia Sdn Bhd Part of the Mystrata Group

18-1, Jalan Sri Hartamas 8 50480 Kuala Lumpur Dubai UAE P +603 6201 2127 F +603 6201 0240

www.my-community.com www.mystrata.com [email protected]

MyCommunity - Mystrata

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