My Worst Experience With My Worst Experience With Customer ServiceCustomer Service

W. Douglas Back

Division of Tax CollectionDivision of Tax Collection

Customer ServiceCustomer Service “American Express” “American Express”

W. Douglas Back, M.D. 9.19.09

SetupSetup

I pay bill on line thru QuickBooksI paid American Express thru this system,

4 days before the due date, but it arrived 1 day late at Am Ex.

Finance charge on the next month bill was $130, so I called and they agreed to split in half. I paid this immediately.

SetupSetup

Next month bill had another finance charge of $37, so I called again.

Not helpful!Letter to American Express

FinalFinal

Call from corporate VP of Customer Services, who waived the fee and apologized.

Closed the account I had opened for 15 years, which was a annual fee account of $75, and opened a new account with no fee.