My Received Recognition

Soraya Taylor recognized you for Customer Service

Tim is AMAZING. I had been having computer issues and not getting the adequate help to get

my computer running properly. I lost a lot of productivity due to my computer problems but

once I talked to Tim and explained my issues he immediately stepped in and without hesitation

said he would take care of the problem. He put me on his priority list and got my computer up

and running PROPERLY in no time. Once he finished with my computer he diligently followed

up and made sure everything was running smoothly. Thank you, thank you, thank you Tim.

Created: 5/10/2016 9:44 AM

Award Year: 2016

Lara Schreiber recognized you for Customer Service

Tim is always extremely responsive and willing to help in any time of need. He always reaches

out to others to fix any situation and does so with a positive attitude. Thank you, Tim!

Created: 5/10/2016 9:09 AM

Award Year: 2016

Cynthia McRae-Butler recognized you for Customer Service

He came by to help resolve one problem I was having and ended up helping me organize and

optimize my workstation. I had several issues with my workstation related to my computer,

monitors, docking stations, multiple mouse and keyboard issues and a blurry monitor. By the

time he finished with my station I was able to work easily using my two computers and monitors

and eliminated all the loose wires that were covering my work area.

Created: 5/1/2016 7:56 PM

Award Year: 2016

Rebecca Hammerberg recognized you for Innovation

I recently ordered a full computer & phone set-up through BuyRHight for a team member who

converted to a FTE.

Today I received an email from Tim outlining not only the full list of hardware & software I had

purchased -- along with identifying numbers -- but also the relevant IT ticket numbers & the

name of the technician that has been assigned to handle the deployment.

This is such a wonderfully helpful addition to a process that is often akin to creating a cohesive

braid from dozens of semi-connected strands.

Thank you! :-)

Created: 4/27/2016 3:47 PM

Award Year: 2016

Patti Crowder recognized you for Customer Service

Tim has helped me more times than I can count! He has been there with last minute details for

new hires, transfers of whatever IT need there is. He has gone above and beyond the call of

duty. Tim's attitude is always pleasant, professional and kind. To say that Tim is awesome

would be an understatement! Thank you so much for all your help Tim!!

Created: 4/26/2016 10:45 AM

Award Year: 2016

Kristen Shirlaw recognized you for Globalization

Tim came by to install a colleague's new monitor and didn't hesitate when we completely

changed the request and had to swap out different monitors - THEN he took the time to teach me

some fantastic tricks in Windows - THEN he walked me through the process of requesting a

newer version of Windows because of how slow mine is. He went above and beyond in sharing

his knowledge and teaching me a more efficient way to do my everyday tasks. Thanks Tim - I

appreciate it!!

Created: 3/22/2016 2:31 PM

Award Year: 2016

Zach Pond recognized you for Customer Service

Tim, along with his team members, Brian and Hubert worked swiftly to get a user of interest a

new tablet even though she did not go through the normal support channels, and it was a last

minute request.

Created: 3/2/2016 2:19 PM

Award Year: 2016

Jennifer Jonassen recognized you for Customer Service

Tim went over and beyond to help me with a computer loner request I had sent. He took the time

to research everything for me, and also followed up this morning to let me know what the status

was. Without him I would be lost..... literally. Thank you again Tim!!!

Created: 2/12/2016 10:17 AM

Award Year: 2016

Michelle Ryan recognized you for Customer Service

This is a bit overdue Tim, but I wanted to Thank you for helping me get my laptop setup. There

were a few setbacks :) but you kept me informed and helped me get a working computer up and

running. Thank you for taking the time to sit with me and make sure I knew how to work it and

always being available for questions when I had them. Thank you!

Created: 2/4/2016 6:41 AM

Award Year: 2016

Pamela Baker recognized you for Customer Service

Tim Miller is a ROCK-STAR! I have been at many companies and Tim Miller stands out in a

very impactful way. Tim is committed to excellence, knowledgeable in his area and dedicated to

making others life easier.

Thank you Tim Miller for assisting me with all my technical challenges!

Best,

Pamela Baker

Created: 1/15/2016 2:27 PM

Award Year: 2016

Thuy Nguyen recognized you for Customer Service

Thank you, Tim for the excellent customer service that you have been providing to me in

resolving issues, replacing my bad desktop, installing new monitor, etc. I appreciate your

continuous follow ups to ensure everything is ok and running smoothly. great customer

service!!!

Created: 1/6/2016 8:11 AM

Award Year: 2016

Pat Obstarczyk recognized you for Customer Service

This week we kicked off Salesforce training for the back office and had several sessions

scheduled in Conf Room D. In advance of training, we checked the laptops and encountered

some issues with the log in process and access to the Salesforce training database. Tim quickly

came up with a solution an deployed it on Tuesday morning before training started. We still had

some challenges but Tim and his team stayed close at hand to help out when we needed it!. We

really appreciated Tim’s help and expertise!

Created: 12/17/2015 4:36 PM

Award Year: 2016

Hilda Chee recognized you for Customer Service

I would like to recognize Tim for his outstanding customer service when my laptop was infected

with virus on Tuesday, 12/08. Tim provided the best customer experience with my urgent

request, especially understanding the customer needs even though he was busy with multiple

requests at the same time. Tim is courteous, energetic, and customer comes first. Tim took care

of my request swiftly and returned the my laptop with the majority of the software in

place. Thank you Tim and really appreciate your help.

Created: 12/10/2015 1:56 PM

Award Year: 2016

Cynthia McRae-Butler recognized you for Customer Service

Tim is a hero for many reason. First off he was very accommodating with my schedule while

reserving time to trouble shoot and train me on how to utilize all the features in our larger

conference rooms. Secondly, while training me on the conference room options he noticed that

IT was working in the background on my system. He inquired about what they were working on.

After explaining my issues with the laptop, and watching what was being navigated on my

laptop he noticed that my windows home screen tiles looked off. He took over with the IT

support person on the line and explained what he was seeing and asked to take over. At this point

he was able to identify that my system was not imaged correctly. He took the initiative to take

over the technical issue and offered to remedy the issue and have the laptop back to me by

Monday morning! (this was on Friday evening, end of day). As promised, Tim reached out to me

Monday and had a new system up and running, ready for me to pick-up!! (The computer I had

was corrupt).

Created: 12/9/2015 11:40 AM

Award Year: 2016

Debra Miller recognized you for Customer Service

Tim did an outstanding job assisting the ITOSS group during our recent cube

move/reconfiguration. We had 60 PCs that needed to be on network during the move

period. We had some issues with network capacity and connectivity, so Tim assisted with

moving PCs to alternate locations to resolve the issue. Thank you for your support and awesome

customer service!

Created: 12/3/2015 11:35 AM

Award Year: 2016

Saima Ghaznavi recognized you for Customer Service

I appreciate Tim's help this morning and for following up the rest of the day to help me out with

my laptop issue. My laptop had an error and I was clueless as to what the issue might be, I was

unable to log in, feeling frustrated as I am working on UAT deadlines where every second

matters... I walked over to Tim and he was nice enough to help out without a single complaint.

He fixed the issue and followed up throughout the day and even issued an incident for my

convenience. I hugely appreciate his help and expertise. Thanks Tim!

Created: 11/30/2015 4:20 PM

Award Year: 2016

DJ Yasuda recognized you for Customer Service

The reason I'm recognizing Tim is because my laptops connection to the WIFI stopped working

and I wasn't able to use my Ethernet cord as that wasn't working either. I stopped by Tim's desk

and he was able to get everything fixed. Thanks Tim you rock!

Created: 11/30/2015 3:24 PM

Award Year: 2016

Sheila Santana recognized you for Customer Service

Tim came to my office last week to resolve an issue with an old laptop. When he came in he did

so much more than that! He noticed my docking station was the wrong one an d faulty and

promptly brought me up a new one and fully set me up with new cords. He provided me many

tips that will help my productivity just in the short time he was in my office. I appreciate so very

much his customer service and lively work style! Thank you Tim!

Created: 11/24/2015 8:27 AM

Award Year: 2016

Michelle Hill recognized you for Customer Service

Tim is amazing! He is inspiring because he moves quickly and has a 'no hesitation to help'

attitude. By his being so quick and helpful to get issues resolved, he helps me be more effective

and more productive. He has helped me a number of times. I really appreciate that instead of

getting frustrated by a problem, he gets things fixed fast and working better!

Created: 11/11/2015 9:58 AM

Award Year: 2016

Teisha Crecy Daniel recognized you for Innovation

Tim Miller is witty and brilliant! He has been nothing short of amazing with all of his

innovative technical efforts with both of my programs this year. He recognizes problems as they

arise and I am always confident in his solutions. He is extremely knowledgeable with our

companies new technology and always has an effective fix when something doesn't seem to

work and/or is inconsistent. I am honored to recognize Tim as an Everyday Hero. Thank you

for all of your guidance and support with our Q3 and Q4 Robert Half Management Resources

Cornerstones Program!

Created: 11/4/2015 5:41 PM

Award Year: 2016

Diane Nordman recognized you for Customer Service

Today I was in a bit of a spot not having the IT assigned to assist with a vendor presentation in

the Washington Room. With only 10 minutes left until the presentation time, Tim came running

up to assist with the connections so the meeting was able to take place ON TIME. Thank you

Tim. Not just this time, but you have time and time again proven to be an EVERYDAY HERO!

Created: 11/4/2015 3:11 PM

Award Year: 2016

Lisa Amstutz recognized you for Customer Service

Tim dropped everything he was doing to find a folder that was accidentally deleted from my

Desktop or somehow ended up in my computer's Trash -- a very important folder with all my

files (which is now better backed up).

He recovered it in minutes, and I am ever so grateful! Lifesaver! Seriously.

Created: 10/28/2015 4:46 PM

Award Year: 2016

Pinthip Zook recognized you for Customer Service

Where do I even begin? Tim is a rock star! I have only been at RH for a little over a month, but

right from Day 1, Tim has been so great at helping me with my computer issues. He is not only

extremely nice and a joy to be around, but you can tell that he genuinely wants to help. I had

ordered some software and was told by a different department that the product was on the cloud

and I had to install it myself. Which was fine, except for when I tried the installation it got stuck.

So I asked for help from the same department and was told to contact the support team at the

software company. I did, and they weren't a big help and didn't resolve my issue so here I was

stuck. My manager reached out to the IT team and here comes Tim promising me he would help

me and solve the issue.... and after some laughs and head scratching and some more digging, as

busy as he was, he figured it out! He delivered on his promise and for that, I truly appreciate and

am thankful for! Thanks again Tim!!! :)

Created: 9/24/2015 9:21 AM

Award Year: 2015

Amanda Deppe recognized you for Customer Service

Wow. Super hero indeed! Tim was AMAZING this morning in helping me get a new contractor

set up. He truly went above and beyond, hunting down equipment, hauling old stuff away,

getting her up and running. The list goes on. AND I found out he's being a hero on an unrelated

issue to one of my team members. AND I had another person in our overall department tell him -

- unsolicited -- what an amazing partner he is. If that's not an Everyday Hero, I don't know what

is!

Created: 9/22/2015 12:39 PM

Award Year: 2015

Lolita Reyes recognized you for Customer Service

I had the opportunity to work with Tim on a project for the 2nd floor move. My team had to

work remotely on Friday due to the move. A few people on my team were having issues logging

into their desktops. Tim was diligent, easy going and enthusiastic to help fix the problems. Tim

worked with the network team to come up with a solution for the problem. Along the way he

taught me how to find the SRM, DOS, flush the DSN, access remotely thru remote.rh.com, IP

addresses, the definitions of these acronyms and more. I appreciate the opportunity to work with

him and the level of knowledge he shared along the way. I am positive this has improved my

ability to communication with tech support, CDS and the IT Department overall. Thank you

Tim!

Created: 9/18/2015 1:22 PM

Award Year: 2015

Paula Streit recognized you for Customer Service

I have had chronic laptop issues requiring assistance from IT Tech Support on multiple

occasions. I recently replaced my laptop and found I was dealing with similar issues in addition

to significant latency problems. In addition, several of my pst files crashed. Tim quickly

evaluated my set up, diagnosed the issue, took the time to understand my work habits, and

provided me a recommendation that he believed would resolve my chronic issues. We went

forward with Tim's recommendation and within an hour he had me up and running. I'm thrilled

with the laptop's performance. I am so much more productive! Thank you Tim!!!!

Created: 9/18/2015 10:27 AM

Award Year: 2015

Mary Alberti recognized you for Customer Service

Every time I have an urgent tech support need, Tim is there to help me. Each time he has

approached my issues with excellent knowledge, demeanor and efficiency. Even when he's

overloaded, he's able to manage a suggestion to get the people I support back up and running. I

am thankful to Tim (and his manager) for the awesome support that he provides! He is a true

gem in the IT department!

Created: 9/18/2015 10:25 AM

Award Year: 2015

Rachel Farkash recognized you for Customer Service

Tim welcomed me on my first day here with a friendly smile and open invitation for

assistance. And little did he know that I'd have to take him up on the offer to help within the first

hour - I couldn't get into my laptop and he saved the day. He got me logged in, offered friendly

and efficient service, and again helped me feel very welcome here. Thank you for the

outstanding customer service and for helping make my first day so great.

Created: 9/14/2015 3:21 PM

Award Year: 2015

Sharon Duong recognized you for Customer Service

Tim always goes above and beyond to assist me when necessary. He always focused on

providing exceptional customer service while providing support where necessary. He is a

treasure.

Created: 8/19/2015 6:37 AM

Award Year: 2015

Jessica Hawley recognized you for Customer Service

Tim saved the day for me on Tuesday! Of course at the busiest time of the month my computer

completely crashed. I called IT but there wasn’t much they could do. The ticket was escalated

and Tim took it on. Within minutes he was at my desk setting me up with a laptop for me to

work on while he replaced my computer. He came back within a couple of hours with a new

computer. Not only was my computer replaced in lightning speed he stayed to get it all set up for

me with the same settings I previously had which made the frustrating process much easier. My

old computer (before the one that crashed yesterday) used to have problems often. Each time IT

would take it I didn’t have it for days and they would just drop it off and I was on my own. Tim

going the extra mile for me is greatly appreciated and is the definition of collaboration and great

customer service.

Created: 7/29/2015 8:59 AM

Award Year: 2015

1 - 30

Total Recognitions: 35

Created: 5/20/2015 8:49 AM

Award Year: 2015

Rebecca Hammerberg recognized you for Customer Service

Every time I have had a ServiceNow ticket assigned to Tim, he has gone above & beyond to

make sure that my customer experience is one of the best I've ever had. You can tell that he

takes great personal pride not only in his technical ability to assist his customers but in his drive

to ensure that the assistance he provides is complete & successful. No task is too small or too

large, whether it is simply providing you with a couple of CAT5 cables or setting up a room for a

large training session, his help comes with a smile & any information you may need to aid in

your success after his work is done. Thank you for all you do & for making it seem effortless.

Created: 5/18/2015 12:06 PM

Award Year: 2015

Devra Atlas recognized you for Customer Service

This acknowledgement is a little late but, certainly not forgotten. The end of February I was in

San Ramon for meetings and sitting a few rows away from Desktop Support. I wandered over to

request help setting up my laptop. Tim volunteered and provided more than I requested. He

went out of his way to not only set up my computer but provided cables to allow me to use a

large screen monitor, and also the use of a telephone. Thanks Tim, your extraordinary customer

service will always be remembers as top notch.

Created: 3/20/2015 5:51 AM

Award Year: 2015

31 - 35

Total Recognitions: 35