MY JOURNEY - FINAL PRESENTATION

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Transcript of MY JOURNEY - FINAL PRESENTATION

  • My JourneyBY JUHI SONDHI

  • DelegationTriggers My light bulb moment!

    Feedback from coach Self reflectionPFP EK 725 DXB-DAR (06/06/15)

    Goals To Do List

    To be able to delegate tasks effectivelyStop micro managing and give myself time to perform relevant

    tasks Trusting my team members

  • Delegation My Journey!

    PSP Flight feedback (PFP)

    Research

    Online material

    Self

    Assessment

    Development Plans and Reflections

    Learning Outcomes

  • Delegation Game plan!

    Self Assessment tests

    Attended workshop on Leadership with Jack Black

    E-Learnings

    Coaching sessions from coach Mechelle on delegation

  • RESEARCH

    Why cant I Delegate?Cant Delegate

    because

    Too busy

    Wont trust

    Poor AbilityFeeling Guilty

    They may be better

    Only you can do it

    Ref Doc : How to successfully delegate by Paul Newton (Bookboon) pg11

  • RESEARCH

    The only I can do it syndrome

    Resist Delegating

    Prevent employees from making decisions

    Revoke tasks after they have been assigned

    Avoid letting employees work independently

    Ref Doc : Avoiding Micromanagement by Elizabeth Eyre

  • Digging Deeper!!!

    STEP 1

    Delegation

    STEP 2

    Micro -management

    STEP 3

    Trust

  • RESEARCH

    5 Steps to Delegation

    Be Clear & Concise

    Grant the Necessary Authority

    Get Buy In

    Monitor Progress

    Comment When

    Necessary

    Ref Doc : 5 Steps Of Delegating Wisely by Peter EconomyEK 418 BKK-SYD-CHC E-mail for SFS Fares Lteif

  • RESEARCH

    Test Outcome!

    Pre test in 1st month of purser pool 57 Post test in 6th month of purser - 35

    http://www.prenhall.com/sal_v3_demo/lio/q42.htmlhttp://www.prenhall.com/sal_v3_demo/lio/q42.htmlhttp://www.prenhall.com/sal_v3_demo/lio/q42.htmlhttp://www.prenhall.com/sal_v3_demo/lio/q42.htmlhttp://www.prenhall.com/sal_v3_demo/lio/q42.html

  • Learning Outcomes

    Builds trust amongst teams and increases more

    productivity

    Develops skills and empowers team members

    Increased customer interaction and assists in

    performance management

    Leadership is the art of getting

    someone else to do something you

    want done because he wants to do it

  • Feedback

  • Receiving & Giving FeedbackTriggers My light bulb moment!

    Psychometric Test (MBTI) I take criticism personally (receiving feedback) and Get over involved in other peoples problems (giving feedback)Self reflection

    Goals To Do List

    To accept feedback be it positive or developmentalGiving unbiased and clear feedback

  • Giving & Receiving Feedback My Journey!

    MBTI/

    Self Reflection

    Research

    Online material

    Self

    Assessment

    Development Plans and Reflections

    Learning Outcomes

  • Online Research

    Attended Workshop on Advanced Coaching & Feedback

    Onboard surveys/ RAG Feedback

    E-learningsSelf Assessment tests

    Seek coaching from coach Mechelle Lewis-Downer

    Receiving & Giving feedback Game plan!

  • RESEARCH

    Receiving Feedback

    Practice active listening

    Never argue; just say thanks

    Evaluate it, slowly

    Be mindful

  • RESEARCH

    Giving Feedback

    Choose an appropriate time and place

    Balance the positive and developmental feedback

    Describe the observation specifically

    Involve the individual in the solution

    Establish a follow-up expectation

  • Learning Outcome

    Comfortable with receiving developmental feedback and

    following up on it

    Able to give specific, timely and observed feedback to my team

  • THANKYOU!